Service Desk Engineer Job Trends in the West Midlands
Service Desk Engineer
England > West Midlands
The median Service Desk Engineer salary in the West Midlands is £29,000 per year, according to job vacancies posted during the 6 months leading to 3 November 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 3 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 212 | - | 202 |
| Rank change year-on-year | - | - | -26 |
| Permanent Service Desk Engineer jobs | 6 | 0 | 11 |
| As % of all permanent jobs in the West Midlands | 0.066% | - | 0.20% |
| As % of the Job Titles category | 0.072% | - | 0.22% |
| Number of salaries quoted | 5 | 0 | 11 |
| 10th Percentile | - | - | £23,500 |
| 25th Percentile | - | - | £24,125 |
| Median annual salary (50th Percentile) | £29,000 | - | £30,000 |
| 75th Percentile | - | - | £32,500 |
| 90th Percentile | - | - | - |
| England median annual salary | £32,500 | £29,000 | £34,500 |
| % change year-on-year | +12.07% | -15.94% | +15.00% |
All Permanent IT Job Roles
West Midlands
For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts in the West Midlands matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.
| 6 months to 3 Nov 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent job adverts in the West Midlands matching a recognised job title | 8,361 | 3,105 | 5,032 |
| % of permanent job adverts matching a recognised job title | 91.75% | 92.41% | 93.51% |
| Number of salaries quoted | 5,997 | 2,024 | 2,668 |
| 10th Percentile | £31,250 | £28,575 | £30,000 |
| 25th Percentile | £40,000 | £35,000 | £38,188 |
| Median annual salary (50th Percentile) | £55,000 | £50,000 | £52,000 |
| Median % change year-on-year | +10.00% | -3.85% | +4.00% |
| 75th Percentile | £70,000 | £67,500 | £66,013 |
| 90th Percentile | £85,000 | £80,000 | £80,000 |
| England median annual salary | £59,490 | £53,024 | £57,500 |
| % change year-on-year | +12.20% | -7.78% | -4.17% |
Service Desk Engineer Job Vacancy Trend in the West Midlands
Historical trend showing the proportion of permanent Service Desk Engineer job postings relative to all permanent IT jobs advertised in the West Midlands.
Service Desk Engineer Salary Trend in the West Midlands
Salary distribution trend for Service Desk Engineer job vacancies in the West Midlands.
Service Desk Engineer Job Locations in the West Midlands
The table below looks at the demand and provides a guide to the median salaries quoted in Service Desk Engineer jobs within the West Midlands region over the 6 months to 3 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Job Ads Past 6 Months |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Walsall | - | 5 | £29,000 | - | |
| Birmingham | - | 1 | - | - | 1 |
| Service Desk Engineer England |
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Service Desk Engineer Skill Set Top 23 Co-Occurring Skills & Capabilities in the West Midlands
For the 6 months to 3 November 2026, Service Desk Engineer job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent Service Desk Engineer job ads across the West Midlands region.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Active Directory | 83.3% | 5 |
| 1 | Azure | 83.3% | 5 |
| 1 | Cisco | 83.3% | 5 |
| 1 | Customer Service | 83.3% | 5 |
| 1 | Cybersecurity | 83.3% | 5 |
| 1 | Entra ID | 83.3% | 5 |
| 1 | 83.3% | 5 | |
| 1 | Google Workspace | 83.3% | 5 |
| 1 | ITIL | 83.3% | 5 |
| 1 | Jamf Pro | 83.3% | 5 |
| 1 | LAN | 83.3% | 5 |
| 1 | Meraki | 83.3% | 5 |
| 1 | Microsoft | 83.3% | 5 |
| 1 | Microsoft 365 | 83.3% | 5 |
| 1 | Microsoft Intune | 83.3% | 5 |
| 1 | Root Cause Analysis | 83.3% | 5 |
| 1 | SmoothWall | 83.3% | 5 |
| 1 | Stakeholder Management | 83.3% | 5 |
| 1 | TOWER Software | 83.3% | 5 |
| 1 | WAN | 83.3% | 5 |
| 1 | Windows | 83.3% | 5 |
| 1 | Windows Server | 83.3% | 5 |
| 23 | Problem-Solving | 16.7% | 1 |
Service Desk Engineer Skill Set Co-Occurring Skills & Capabilities in the West Midlands by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | 2nd Line Engineer | 100.0% | 6 |
| 2 | IT Engineer | 83.3% | 5 |
| 2 | Site Engineer | 83.3% | 5 |