Service Desk Engineer Jobs in England

Service Desk Engineer
UK > England

The median Service Desk Engineer salary in England is £30,000 per year according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 749 799 1009
Rank change year-on-year +50 +210 -254
Permanent jobs requiring a Service Desk Engineer 98 133 132
As % of all permanent jobs advertised in England 0.11% 0.15% 0.099%
As % of the Job Titles category 0.12% 0.16% 0.10%
Number of salaries quoted 93 130 116
10th Percentile £23,500 £22,625 £21,250
25th Percentile £25,500 £26,063 £23,938
Median annual salary (50th Percentile) £30,000 £28,000 £28,750
Median % change year-on-year +7.14% -2.61% +15.00%
75th Percentile £37,000 £36,000 £35,000
90th Percentile £43,750 £38,750 £45,000
UK median annual salary £31,500 £29,000 £28,000
% change year-on-year +8.62% +3.57% +12.00%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,185 82,540 127,939
% of permanent jobs with a recognized job title 94.48% 91.53% 96.06%
Number of salaries quoted 60,576 52,509 74,661
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,288 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,500 £82,500 £80,000
90th Percentile £90,822 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Engineer
Job Vacancy Trend in England

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Engineer in England

Service Desk Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Engineer in England.

Salary trend for Service Desk Engineer in England

Service Desk Engineer
Salary Histogram in England

Salary distribution for jobs citing Service Desk Engineer in England over the 6 months to 12 May 2024.

Salary histogram for Service Desk Engineer in England

Service Desk Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the England region over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -11 22 £31,500 +5.00% 7
North of England +39 18 £26,000 -5.45% 13
South West -14 18 £38,000 +46.15% 11
Midlands -9 16 £24,000 -12.73% 7
London +124 15 £32,500 -8.45% 6
West Midlands +31 15 £24,000 -16.52% 4
North West +6 13 £26,000 -25.71% 2
East of England +11 9 £25,000 -9.09% 8
Yorkshire +69 4 £31,250 +13.64% 8
North East -7 1 £30,000 - 4
East Midlands -22 1 £29,000 +8.92% 3
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 May 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Service Desk Engineer in the job title.

1 82 (83.67%) Microsoft 365
2 76 (77.55%) Active Directory
3 54 (55.10%) Microsoft
4 45 (45.92%) Windows
5 41 (41.84%) Social Skills
6 40 (40.82%) Customer Service
7 32 (32.65%) Azure
8 29 (29.59%) SLA
9 28 (28.57%) Analytical Skills
10 24 (24.49%) Microsoft Exchange
11 23 (23.47%) SharePoint
12 21 (21.43%) Service Management
13 20 (20.41%) Entra ID
14 19 (19.39%) Law
15 18 (18.37%) ITIL
16 17 (17.35%) VMware
17 16 (16.33%) Windows Server
18 15 (15.31%) Windows 10
19 13 (13.27%) AWS
20 12 (12.24%) Android
20 12 (12.24%) Microsoft Office
20 12 (12.24%) VPN
20 12 (12.24%) Problem-Solving
21 11 (11.22%) Apple iOS
22 10 (10.20%) Ticket Management
22 10 (10.20%) Roadmaps
23 9 (9.18%) Driving Licence
23 9 (9.18%) VMware Infrastructure
23 9 (9.18%) Service Delivery
23 9 (9.18%) Firewall

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (24.49%) Microsoft Exchange
2 23 (23.47%) SharePoint
3 1 (1.02%) CMS
Applications
1 12 (12.24%) Microsoft Office
Business Applications
1 1 (1.02%) Elite 3E
Cloud Services
1 82 (83.67%) Microsoft 365
2 32 (32.65%) Azure
3 20 (20.41%) Entra ID
4 13 (13.27%) AWS
5 8 (8.16%) OneDrive
6 5 (5.10%) Cloud Computing
7 2 (2.04%) Mimecast
8 1 (1.02%) Google Workspace
8 1 (1.02%) PaaS
8 1 (1.02%) SaaS
8 1 (1.02%) WhatsApp
Communications & Networking
1 12 (12.24%) VPN
2 9 (9.18%) Firewall
3 8 (8.16%) DHCP
4 7 (7.14%) Remote Desktop
5 6 (6.12%) DNS
5 6 (6.12%) LAN
5 6 (6.12%) VLAN
6 5 (5.10%) TCP/IP
6 5 (5.10%) WAN
6 5 (5.10%) Wi-Fi
7 3 (3.06%) IPsec
7 3 (3.06%) SAN
8 1 (1.02%) Ethernet
8 1 (1.02%) Unified Communications
8 1 (1.02%) VoIP
8 1 (1.02%) Wireless
Database & Business Intelligence
1 1 (1.02%) SQL Server
General
1 41 (41.84%) Social Skills
2 28 (28.57%) Analytical Skills
3 19 (19.39%) Law
4 4 (4.08%) Finance
4 4 (4.08%) Public Sector
5 3 (3.06%) Legal
5 3 (3.06%) Local Government
6 2 (2.04%) Fire and Rescue
6 2 (2.04%) Manufacturing
6 2 (2.04%) Marketing
7 1 (1.02%) Pharmaceutical
7 1 (1.02%) Retail
7 1 (1.02%) Telecoms
Miscellaneous
1 9 (9.18%) Driving Licence
2 4 (4.08%) Onboarding
2 4 (4.08%) Replication
3 3 (3.06%) Self-Motivation
4 2 (2.04%) Management Information System
4 2 (2.04%) Smartphone
5 1 (1.02%) Blackberry
5 1 (1.02%) Client/Server
5 1 (1.02%) CMDB
5 1 (1.02%) EPoS
5 1 (1.02%) Life Science
5 1 (1.02%) NHS
5 1 (1.02%) Social Media
Operating Systems
1 45 (45.92%) Windows
2 16 (16.33%) Windows Server
3 15 (15.31%) Windows 10
4 12 (12.24%) Android
5 11 (11.22%) Apple iOS
6 5 (5.10%) Mac OS
7 3 (3.06%) Linux
7 3 (3.06%) Windows 8
8 1 (1.02%) Mac OS X
8 1 (1.02%) VMS
8 1 (1.02%) Windows 7
8 1 (1.02%) Windows Server 2003
Processes & Methodologies
1 40 (40.82%) Customer Service
2 21 (21.43%) Service Management
3 18 (18.37%) ITIL
4 12 (12.24%) Problem-Solving
5 10 (10.20%) Roadmaps
5 10 (10.20%) Ticket Management
6 9 (9.18%) Service Delivery
7 8 (8.16%) Infrastructure Engineering
8 5 (5.10%) Incident Management
8 5 (5.10%) ITSM
8 5 (5.10%) Mentoring
9 4 (4.08%) Innovative Thinking
9 4 (4.08%) Problem Management
10 3 (3.06%) Agile
10 3 (3.06%) Asset Management
10 3 (3.06%) Break/Fix
10 3 (3.06%) Data Security
10 3 (3.06%) Remote Monitoring and Management
11 2 (2.04%) Change Management
11 2 (2.04%) Risk Management
Programming Languages
1 2 (2.04%) PowerShell
Qualifications
1 5 (5.10%) Microsoft Certification
2 4 (4.08%) A+ Certification
2 4 (4.08%) MCITP
3 3 (3.06%) MCP
4 2 (2.04%) CCA
4 2 (2.04%) Citrix Certification
5 1 (1.02%) CCNA
5 1 (1.02%) Cisco Certification
5 1 (1.02%) Degree
5 1 (1.02%) ITIL Certification
5 1 (1.02%) MOS
5 1 (1.02%) SC Cleared
5 1 (1.02%) Security Cleared
Quality Assurance & Compliance
1 29 (29.59%) SLA
System Software
1 76 (77.55%) Active Directory
2 9 (9.18%) VMware Infrastructure
3 8 (8.16%) Hyper-V
4 3 (3.06%) GPFS
5 2 (2.04%) vSphere
5 2 (2.04%) XenApp
5 2 (2.04%) XenDesktop
Systems Management
1 4 (4.08%) Microsoft Intune
2 2 (2.04%) Backup Exec
2 2 (2.04%) Jamf Pro
2 2 (2.04%) SCCM
2 2 (2.04%) Symantec Endpoint Protection
3 1 (1.02%) Active Directory Federation Services
3 1 (1.02%) FortiGate
3 1 (1.02%) N-central
3 1 (1.02%) SCOM
Vendors
1 54 (55.10%) Microsoft
2 17 (17.35%) VMware
3 5 (5.10%) Apple
3 5 (5.10%) SolarWinds
4 4 (4.08%) Citrix
4 4 (4.08%) Dell
4 4 (4.08%) N-able
4 4 (4.08%) Veeam
5 2 (2.04%) Cisco
5 2 (2.04%) ConnectWise
5 2 (2.04%) Fortinet
5 2 (2.04%) Meraki
5 2 (2.04%) ServiceNow
5 2 (2.04%) Sophos
5 2 (2.04%) Symantec
5 2 (2.04%) Veritas
6 1 (1.02%) Adobe
6 1 (1.02%) Avaya
6 1 (1.02%) HP
6 1 (1.02%) Sage