Period
to 18 September 2019

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 18 September 2019 with a comparison to the same period in the previous 2 years.

IT Infrastructure Library (ITIL)
England > West Midlands
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 14 14 17
Rank change year-on-year 0 +3 -3
Permanent jobs citing ITIL 790 1,027 1,029
As % of all permanent IT jobs advertised in the West Midlands 10.42% 11.66% 10.32%
As % of the Processes & Methodologies category 11.30% 12.81% 11.23%
Number of salaries quoted 611 554 709
West Midlands median annual salary £44,000 £42,500 £42,500
Median salary % change year-on-year +3.53% - +4.94%
10th Percentile £25,500 £22,500 £25,750
90th Percentile £66,250 £66,250 £62,500
England median annual salary £45,000 £45,000 £45,000

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 6,989 8,017 9,163
As % of all permanent IT jobs advertised in the West Midlands 92.22% 91.01% 91.88%
Number of salaries quoted 5,547 6,138 7,540
West Midlands median annual salary £45,000 £44,000 £40,000
Median salary % change year-on-year +2.27% +10.00% -
10th Percentile £26,500 £26,000 £25,750
90th Percentile £70,000 £67,500 £62,525
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

ITIL
Job Vacancy Trend in the West Midlands

Job postings citing ITIL as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for ITIL in the West Midlands

ITIL
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL in the West Midlands.

Salary trend for ITIL in the West Midlands

ITIL
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing ITIL in the West Midlands over the 6 months to 18 September 2019.

Salary histogram for ITIL in the West Midlands

ITIL
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the West Midlands region over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -3 343 £45,000 -8.32% 25
Coventry 0 105 £45,000 +15.38% 11
Warwickshire -7 76 £44,000 -12.00% 8
Solihull +3 66 £39,250 +63.54% 13
Worcestershire -18 39 £32,500 -28.57% 6
Staffordshire +20 31 £42,500 -10.53% 10
Shropshire +6 21 £45,000 +87.50% 5
Dudley -1 20 £23,500 -2.08%
Herefordshire -10 13 £49,250 +23.13% 6
Sutton Coldfield +17 10 £29,000 +48.72% 3
Walsall +8 6 £30,000 -26.83% 1
West Bromwich - 4 £37,500 - 2
Wolverhampton +7 3 £47,500 +23.82% 4
Brierley Hill - 1 £32,500 -
ITIL
England

For the 6 months to 18 September 2019, IT jobs citing ITIL also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for ITIL.

1 235 (29.75%) Windows
2 207 (26.20%) Service Management
3 206 (26.08%) Microsoft
4 181 (22.91%) Active Directory
5 151 (19.11%) Service Delivery
6 130 (16.46%) Change Management
7 128 (16.20%) Firewall
8 126 (15.95%) Azure
9 125 (15.82%) VMware
10 123 (15.57%) Windows Server
11 121 (15.32%) Problem-Solving
12 113 (14.30%) Cisco
13 110 (13.92%) Microsoft Office
14 109 (13.80%) Office 365
15 108 (13.67%) Incident Management
16 107 (13.54%) ITIL Certification
17 104 (13.16%) ITSM
18 102 (12.91%) Project Management
18 102 (12.91%) SLA
19 101 (12.78%) Finance
20 99 (12.53%) VMware Infrastructure
21 97 (12.28%) Agile Software Development
22 93 (11.77%) ITIL V3
23 88 (11.14%) Hyper-V
23 88 (11.14%) Data Centre
24 85 (10.76%) Infrastructure Engineering
25 84 (10.63%) SQL
26 81 (10.25%) SCCM
27 80 (10.13%) WAN
28 78 (9.87%) LAN

ITIL
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (5.57%) MS Exchange
2 29 (3.67%) SharePoint
3 22 (2.78%) IIS
4 21 (2.66%) Skype for Business
5 14 (1.77%) Exchange Server 2010
6 10 (1.27%) BizTalk Server
6 10 (1.27%) CMS
6 10 (1.27%) IBM Notes
7 8 (1.01%) SharePoint Server
8 6 (0.76%) Apache
9 4 (0.51%) WebLogic
10 3 (0.38%) Exchange Server 2007
10 3 (0.38%) JBoss
10 3 (0.38%) Oracle Workflow
10 3 (0.38%) WildFly
11 2 (0.25%) Exchange Server 2013
11 2 (0.25%) OpenStack
12 1 (0.13%) EPiServer
12 1 (0.13%) Exchange Server 2003
12 1 (0.13%) Umbraco
Applications
1 110 (13.92%) Microsoft Office
2 19 (2.41%) Microsoft Excel
3 8 (1.01%) Microsoft PowerPoint
4 7 (0.89%) Microsoft Project
5 3 (0.38%) MS Visio
6 1 (0.13%) Spreadsheet
Business Applications
1 12 (1.52%) Remedy ITSM
2 8 (1.01%) Workfront
3 5 (0.63%) Dynamics AX
4 3 (0.38%) Dynamics CRM
4 3 (0.38%) Oracle EBS
5 1 (0.13%) SAP Forecasting and Replenishment
5 1 (0.13%) SAP MM
5 1 (0.13%) SAP Retail
5 1 (0.13%) SAP S/4HANA
5 1 (0.13%) SAP SD
Cloud Services
1 126 (15.95%) Azure
2 109 (13.80%) Office 365
3 65 (8.23%) AWS
4 31 (3.92%) IaaS
4 31 (3.92%) PaaS
5 23 (2.91%) Azure Active Directory
6 18 (2.28%) Cloud Computing
7 17 (2.15%) Amazon CloudWatch
7 17 (2.15%) Amazon EC2
7 17 (2.15%) Amazon ECS
7 17 (2.15%) Amazon S3
7 17 (2.15%) AWS CloudFormation
7 17 (2.15%) SaaS
7 17 (2.15%) Virtual Private Cloud
8 11 (1.39%) Dynamics 365
9 6 (0.76%) Power Platform
10 2 (0.25%) GCP
11 1 (0.13%) G Suite
11 1 (0.13%) PowerApps
11 1 (0.13%) Yammer
Communications & Networking
1 128 (16.20%) Firewall
2 80 (10.13%) WAN
3 78 (9.87%) LAN
4 74 (9.37%) DNS
5 71 (8.99%) DHCP
6 62 (7.85%) Wireless
7 35 (4.43%) VoIP
8 32 (4.05%) SAN
9 29 (3.67%) TCP/IP
10 24 (3.04%) Network Security
11 21 (2.66%) Skype
11 21 (2.66%) VLAN
12 20 (2.53%) Internet
13 19 (2.41%) Unified Communications
14 17 (2.15%) OSPF
15 14 (1.77%) Cisco ASA
15 14 (1.77%) SMS
16 12 (1.52%) VPN
17 9 (1.14%) MPLS
17 9 (1.14%) PBX
Database & Business Intelligence
1 55 (6.96%) SQL Server
2 17 (2.15%) Amazon DynamoDB
2 17 (2.15%) Amazon RDS
2 17 (2.15%) Azure SQL Database
3 10 (1.27%) MySQL
3 10 (1.27%) SQL Server 2008
4 7 (0.89%) BusinessObjects
5 6 (0.76%) Data Warehouse
6 5 (0.63%) Power BI
6 5 (0.63%) Sisense
6 5 (0.63%) SQL Server 2005
6 5 (0.63%) SQL Server 2012
6 5 (0.63%) SQL Server 2014
7 4 (0.51%) MongoDB
7 4 (0.51%) Relational Database
7 4 (0.51%) SAP BW
7 4 (0.51%) SQL Server 2017
7 4 (0.51%) SQL Server Analysis Services
7 4 (0.51%) SQL Server Integration Services
7 4 (0.51%) SQL Server Reporting Services
Development Applications
1 10 (1.27%) JIRA
2 6 (0.76%) MSI
3 3 (0.38%) JDeveloper
3 3 (0.38%) Oracle APEX
3 3 (0.38%) Oracle Forms
4 1 (0.13%) Git (software)
4 1 (0.13%) InstallShield
4 1 (0.13%) Jenkins
4 1 (0.13%) Subversion
4 1 (0.13%) VSS/SourceSafe
General
1 101 (12.78%) Finance
2 73 (9.24%) Telecoms
3 54 (6.84%) Public Sector
4 25 (3.16%) Retail
5 11 (1.39%) Manufacturing
6 9 (1.14%) Billing
7 8 (1.01%) Aerospace
7 8 (1.01%) Banking
7 8 (1.01%) Local Government
8 7 (0.89%) Law
9 6 (0.76%) Automotive
10 5 (0.63%) Back Office
10 5 (0.63%) Marketing
10 5 (0.63%) Multimedia
11 4 (0.51%) Legal
12 2 (0.25%) Advertising
12 2 (0.25%) Publishing
13 1 (0.13%) Polish Language
Job Titles
1 135 (17.09%) Analyst
2 79 (10.00%) Architect
3 72 (9.11%) Infrastructure Engineer
4 64 (8.10%) Service Manager
5 53 (6.71%) Delivery Manager
6 49 (6.20%) IT Manager
7 45 (5.70%) Service Analyst
7 45 (5.70%) Support Analyst
8 40 (5.06%) Network Engineer
9 36 (4.56%) Service Desk Analyst
10 33 (4.18%) Solutions Architect
11 32 (4.05%) Support Engineer
12 30 (3.80%) Service Delivery Manager
13 26 (3.29%) Consultant
14 25 (3.16%) Cloud Architect
14 25 (3.16%) Senior Infrastructure Engineer
15 23 (2.91%) 2nd Line Support
15 23 (2.91%) IT Support
16 21 (2.66%) Team Leader
17 20 (2.53%) Technical Consultant
Libraries, Frameworks & Software Standards
1 23 (2.91%) Web Services
2 19 (2.41%) HTML
2 19 (2.41%) XML
3 17 (2.15%) AngularJS
4 16 (2.03%) HTML5
5 12 (1.52%) CSS
6 6 (0.76%) FreeSWITCH
6 6 (0.76%) RabbitMQ
7 5 (0.63%) .NET
7 5 (0.63%) jQuery
8 3 (0.38%) COM
8 3 (0.38%) JSON
8 3 (0.38%) Software Packaging
9 2 (0.25%) Oracle Fusion
9 2 (0.25%) SOAP
10 1 (0.13%) 802.1X
10 1 (0.13%) DHTML
10 1 (0.13%) React
10 1 (0.13%) REST
10 1 (0.13%) XSLT
Miscellaneous
1 88 (11.14%) Data Centre
2 73 (9.24%) Analytical Skills
3 56 (7.09%) Self-Motivation
4 54 (6.84%) Management Information System
5 45 (5.70%) User Experience
6 41 (5.19%) CCTV
7 32 (4.05%) Public Cloud
8 27 (3.42%) Hybrid Cloud
9 21 (2.66%) CMDB
10 18 (2.28%) Private Cloud
11 16 (2.03%) Virtual Team
12 15 (1.90%) Driving Licence
13 12 (1.52%) EPoS
14 11 (1.39%) Cyberthreat
14 11 (1.39%) Greenfield Project
15 9 (1.14%) Client/Server
15 9 (1.14%) Handset
15 9 (1.14%) Video Conferencing
16 8 (1.01%) Blackberry
17 7 (0.89%) Smartphone
Operating Systems
1 235 (29.75%) Windows
2 123 (15.57%) Windows Server
3 72 (9.11%) Linux
4 58 (7.34%) Windows 10
5 36 (4.56%) Windows Server 2012
6 34 (4.30%) Windows Server 2003
6 34 (4.30%) Windows Server 2008
7 33 (4.18%) Windows 7
8 31 (3.92%) Red Hat Enterprise Linux
9 24 (3.04%) Unix
10 23 (2.91%) Apple iOS
11 16 (2.03%) CentOS
12 13 (1.65%) Ubuntu
13 12 (1.52%) Android
14 9 (1.14%) Windows XP
15 6 (0.76%) SUSE
15 6 (0.76%) Windows 8
16 5 (0.63%) Debian
16 5 (0.63%) Fedora
17 3 (0.38%) Windows Mobile
Processes & Methodologies
1 207 (26.20%) Service Management
2 151 (19.11%) Service Delivery
3 130 (16.46%) Change Management
4 121 (15.32%) Problem-Solving
5 108 (13.67%) Incident Management
6 104 (13.16%) ITSM
7 102 (12.91%) Project Management
8 97 (12.28%) Agile Software Development
9 93 (11.77%) ITIL V3
10 85 (10.76%) Infrastructure Engineering
11 76 (9.62%) PRINCE2
12 69 (8.73%) Continuous Improvement
12 69 (8.73%) Line Management
13 61 (7.72%) Mentoring
14 58 (7.34%) Problem Management
15 57 (7.22%) TOGAF
16 55 (6.96%) Project Delivery
17 50 (6.33%) Information Security
18 49 (6.20%) Migration
19 45 (5.70%) Security Management
Programming Languages
1 84 (10.63%) SQL
2 57 (7.22%) PowerShell
3 19 (2.41%) JavaScript
4 13 (1.65%) Bash Shell
5 9 (1.14%) Java
5 9 (1.14%) Python
6 7 (0.89%) C#
6 7 (0.89%) T-SQL
7 6 (0.76%) Lingo
8 5 (0.63%) C
8 5 (0.63%) PL/SQL
8 5 (0.63%) R
9 4 (0.51%) PHP
9 4 (0.51%) VBScript
10 2 (0.25%) Shell Script
11 1 (0.13%) ABAP
11 1 (0.13%) VB.NET
11 1 (0.13%) VBA
Qualifications
1 107 (13.54%) ITIL Certification
2 70 (8.86%) Cisco Certification
3 63 (7.97%) Degree
4 50 (6.33%) Microsoft Certification
5 46 (5.82%) CCNP
6 41 (5.19%) MCSE
7 39 (4.94%) CCNA
7 39 (4.94%) CISSP
8 26 (3.29%) Security Cleared
9 24 (3.04%) MCSA
10 21 (2.66%) HNC
11 19 (2.41%) CISM
12 18 (2.28%) CCIE
12 18 (2.28%) SC Cleared
13 17 (2.15%) HND
14 15 (1.90%) CISA
14 15 (1.90%) ITIL Foundation Certificate
15 13 (1.65%) CRISC
16 9 (1.14%) ISSMP
17 7 (0.89%) MCP
Quality Assurance & Compliance
1 102 (12.91%) SLA
2 67 (8.48%) ISO/IEC 27001
3 30 (3.80%) ISO 9001
4 23 (2.91%) COBIT
5 14 (1.77%) PCI DSS
6 12 (1.52%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 11 (1.39%) GDPR
8 10 (1.27%) ISO/IEC 20000
8 10 (1.27%) QA
9 8 (1.01%) NIST
10 6 (0.76%) ISO/IEC 27005
11 5 (0.63%) Cyber Essentials
11 5 (0.63%) PMO
12 4 (0.51%) Sarbanes-Oxley
13 3 (0.38%) ISO 22301
14 2 (0.25%) ITGC
15 1 (0.13%) BS25999
15 1 (0.13%) COSO
15 1 (0.13%) Cyber Essentials PLUS
15 1 (0.13%) GPG13
System Software
1 181 (22.91%) Active Directory
2 99 (12.53%) VMware Infrastructure
3 88 (11.14%) Hyper-V
4 25 (3.16%) Virtual Machines
5 23 (2.91%) Virtual Servers
6 22 (2.78%) XenDesktop
7 21 (2.66%) XenApp
8 20 (2.53%) Microsoft Virtual Server
9 19 (2.41%) VMware ESXi
10 7 (0.89%) vSphere
11 6 (0.76%) Microsoft App-V
12 5 (0.63%) Forefront TMG
13 4 (0.51%) Citrix Hypervisor
14 3 (0.38%) NLBS
14 3 (0.38%) VMware Server
14 3 (0.38%) Xen
15 2 (0.25%) Docker
16 1 (0.13%) ACF2
16 1 (0.13%) Tivoli Directory Server
16 1 (0.13%) Virtual Desktop
Systems Management
1 81 (10.25%) SCCM
2 19 (2.41%) Norton AntiVirus
3 16 (2.03%) Microsoft Data Protection Manager
4 14 (1.77%) WSUS
5 13 (1.65%) Backup Exec
5 13 (1.65%) Microsoft Intune
6 12 (1.52%) SCOM
7 11 (1.39%) AirWatch
8 8 (1.01%) NetBackup
8 8 (1.01%) QRadar
9 6 (0.76%) Forefront Identity Manager
9 6 (0.76%) HAProxy
9 6 (0.76%) Puppet
9 6 (0.76%) SCVMM
10 5 (0.63%) FortiGate
10 5 (0.63%) SCOrch
10 5 (0.63%) Terraform
11 4 (0.51%) Nagios
11 4 (0.51%) Netcool
11 4 (0.51%) Opscode Chef
Vendors
1 206 (26.08%) Microsoft
2 125 (15.82%) VMware
3 113 (14.30%) Cisco
4 59 (7.47%) Citrix
5 56 (7.09%) ServiceNow
6 48 (6.08%) HP
7 34 (4.30%) CheckPoint
8 30 (3.80%) Red Hat
8 30 (3.80%) Remedy
9 28 (3.54%) IBM
10 26 (3.29%) Symantec
11 20 (2.53%) Oracle
12 19 (2.41%) Dell
12 19 (2.41%) Forcepoint
12 19 (2.41%) McAfee
13 18 (2.28%) Ivanti
14 17 (2.15%) Apple
14 17 (2.15%) Avaya
14 17 (2.15%) SolarWinds
15 16 (2.03%) BMC