Period
to 16 July 2018

The median annual salary for a Service Desk Analyst was £20,500 in advertised job vacancies in Yorkshire during the 6 months to 16 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > Yorkshire
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 204 224 200
Rank change year-on-year +20 -24 +1
Permanent jobs requiring a Service Desk Analyst 107 109 173
As % of all permanent IT jobs advertised in Yorkshire 1.10% 1.02% 1.43%
As % of the Job Titles category 1.13% 1.04% 1.47%
Number of salaries quoted 96 90 148
Yorkshire median annual salary £20,500 £22,000 £21,000
Median salary % change year-on-year -6.82% +4.76% -4.55%
10th Percentile £16,510 £18,500 £16,500
90th Percentile £28,125 £24,250 £25,000
England median annual salary £24,000 £23,500 £24,225
% change year-on-year +2.13% -2.99% +3.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9,450 10,481 11,778
% of permanent IT jobs with a recognized job title 97.09% 97.61% 97.69%
Number of salaries quoted 7,969 8,952 9,841
Yorkshire median annual salary £42,500 £41,250 £40,000
Median salary % change year-on-year +3.03% +3.13% -
10th Percentile £25,750 £25,000 £25,000
90th Percentile £61,250 £60,000 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Service Desk Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Yorkshire.

Salary trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Desk Analyst in Yorkshire over the 6 months to 16 July 2018.

Salary histogram for Service Desk Analyst in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +29 72 £19,000 -15.56% 15
North Yorkshire +11 20 £22,250 +17.11% 2
South Yorkshire +12 13 £23,125 +10.12% 1
East Yorkshire +16 2 £20,500 +5.13% 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 16 July 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Service Desk Analyst in the job title.

1 64 (59.81%) ITIL
2 59 (55.14%) Windows
3 52 (48.60%) Active Directory
4 51 (47.66%) Microsoft
5 43 (40.19%) Microsoft Office
6 36 (33.64%) Analytical Skills
7 33 (30.84%) Problem-Solving
8 31 (28.97%) Windows 7
9 25 (23.36%) Self-Motivation
10 24 (22.43%) SLA
11 22 (20.56%) Service Management
11 22 (20.56%) Time Management
12 21 (19.63%) ITSM
13 19 (17.76%) Finance
14 18 (16.82%) Problem Management
15 17 (15.89%) Citrix
16 14 (13.08%) Windows Server
16 14 (13.08%) Office 365
17 13 (12.15%) Windows 10
18 12 (11.21%) SCCM
18 12 (11.21%) ITIL Foundation Certificate
18 12 (11.21%) TCP/IP
19 11 (10.28%) Retail
20 10 (9.35%) MS Exchange
21 9 (8.41%) Remedy
21 9 (8.41%) Continuous Improvement
22 8 (7.48%) Social Media
23 7 (6.54%) Service Delivery
23 7 (6.54%) ITIL Certification
24 6 (5.61%) MCP

Service Desk Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (9.35%) MS Exchange
2 5 (4.67%) Exchange Server 2010
3 3 (2.80%) Exchange Server 2013
3 3 (2.80%) WordPress
4 1 (0.93%) Exchange Server 2003
4 1 (0.93%) Exchange Server 2007
4 1 (0.93%) Exchange Server 5.5
Applications
1 43 (40.19%) Microsoft Office
2 3 (2.80%) Microsoft Excel
Business Applications
1 3 (2.80%) Dynamics AX
Cloud Services
1 14 (13.08%) Office 365
2 2 (1.87%) Microsoft Azure
Communications & Networking
1 12 (11.21%) TCP/IP
2 5 (4.67%) DNS
3 4 (3.74%) Internet
3 4 (3.74%) Intranet
4 3 (2.80%) DHCP
5 2 (1.87%) Remote Desktop
5 2 (1.87%) SAN
5 2 (1.87%) VoIP
6 1 (0.93%) Firewall
6 1 (0.93%) LAN
6 1 (0.93%) SMS
6 1 (0.93%) VPN
6 1 (0.93%) WAN
Database & Business Intelligence
1 5 (4.67%) SQL Server
2 3 (2.80%) MySQL
General
1 19 (17.76%) Finance
2 11 (10.28%) Retail
3 6 (5.61%) Law
4 4 (3.74%) Marketing
5 3 (2.80%) Manufacturing
6 2 (1.87%) Banking
6 2 (1.87%) Telecoms
7 1 (0.93%) Financial Institution
7 1 (0.93%) Legal
7 1 (0.93%) Retail Banking
Miscellaneous
1 36 (33.64%) Analytical Skills
2 25 (23.36%) Self-Motivation
3 8 (7.48%) Social Media
4 4 (3.74%) Analytical Mindset
5 3 (2.80%) Management Information System
6 2 (1.87%) Clustering
6 2 (1.87%) Data Centre
6 2 (1.87%) Driving Licence
6 2 (1.87%) Handset
7 1 (0.93%) Blackberry
7 1 (0.93%) e-Learning
7 1 (0.93%) Smart Meter
7 1 (0.93%) Video\Live Streaming
Operating Systems
1 59 (55.14%) Windows
2 31 (28.97%) Windows 7
3 14 (13.08%) Windows Server
4 13 (12.15%) Windows 10
5 6 (5.61%) Windows 8
6 5 (4.67%) Windows Server 2012
7 3 (2.80%) Windows Server 2008
8 2 (1.87%) Android
8 2 (1.87%) Apple iOS
8 2 (1.87%) Windows Phone
9 1 (0.93%) Windows 2000
9 1 (0.93%) Windows Server 2003
9 1 (0.93%) Windows XP
Processes & Methodologies
1 64 (59.81%) ITIL
2 33 (30.84%) Problem-Solving
3 22 (20.56%) Service Management
3 22 (20.56%) Time Management
4 21 (19.63%) ITSM
5 18 (16.82%) Problem Management
6 9 (8.41%) Continuous Improvement
7 7 (6.54%) Service Delivery
8 5 (4.67%) Risk Management
9 4 (3.74%) Creative Problem-Solving
9 4 (3.74%) Decision-Making
9 4 (3.74%) Mentoring
10 3 (2.80%) Disaster Recovery
10 3 (2.80%) Mobile Device Management
10 3 (2.80%) SDLC
10 3 (2.80%) Stakeholder Management
10 3 (2.80%) Ticket Management
11 2 (1.87%) Change Management
11 2 (1.87%) Data Security
11 2 (1.87%) Software Asset Management
Programming Languages
1 4 (3.74%) SQL
1 4 (3.74%) T-SQL
Qualifications
1 12 (11.21%) ITIL Foundation Certificate
2 7 (6.54%) ITIL Certification
3 6 (5.61%) Degree
3 6 (5.61%) MCP
4 4 (3.74%) Microsoft Certification
5 2 (1.87%) DBS Check
5 2 (1.87%) MCDST
6 1 (0.93%) CCNA
6 1 (0.93%) Cisco Certification
6 1 (0.93%) MCSA
6 1 (0.93%) Security Cleared
Quality Assurance & Compliance
1 24 (22.43%) SLA
2 1 (0.93%) Data Quality
2 1 (0.93%) ISO 9001
2 1 (0.93%) ISO/IEC 27001
System Software
1 52 (48.60%) Active Directory
2 2 (1.87%) Hyper-V
2 2 (1.87%) XenApp
3 1 (0.93%) Terminal Services
Systems Management
1 12 (11.21%) SCCM
2 2 (1.87%) Microsoft Clustering
3 1 (0.93%) AirWatch
Vendors
1 51 (47.66%) Microsoft
2 17 (15.89%) Citrix
3 9 (8.41%) Remedy
4 3 (2.80%) Cisco
4 3 (2.80%) Salesforce.com
4 3 (2.80%) Tableau
4 3 (2.80%) VMware
5 2 (1.87%) Acronis
5 2 (1.87%) Apple
5 2 (1.87%) Avaya
5 2 (1.87%) Dell
5 2 (1.87%) HP
5 2 (1.87%) ServiceNow
5 2 (1.87%) SolarWinds
6 1 (0.93%) Fortinet
6 1 (0.93%) Samsung
6 1 (0.93%) SAP
6 1 (0.93%) Sun
6 1 (0.93%) Wyse