Period
to 22 January 2019

The median annual salary for a Service Desk Analyst was £19,000 in advertised job vacancies in Yorkshire during the 6 months to 22 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > Yorkshire
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 185 226 175
Rank change year-on-year +41 -51 +47
Permanent jobs requiring a Service Desk Analyst 89 69 160
As % of all permanent IT jobs advertised in Yorkshire 1.20% 0.72% 1.50%
As % of the Job Titles category 1.23% 0.73% 1.53%
Number of salaries quoted 79 59 135
Yorkshire median annual salary £19,000 £20,000 £22,000
Median salary % change year-on-year -5.00% -9.09% +3.53%
10th Percentile £17,450 £16,950 £18,000
90th Percentile £27,000 £24,875 £28,000
England median annual salary £24,000 £24,000 £24,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 7,235 9,424 10,451
% of permanent IT jobs with a recognized job title 97.15% 97.67% 97.72%
Number of salaries quoted 5,929 7,997 8,848
Yorkshire median annual salary £42,500 £42,000 £40,000
Median salary % change year-on-year +1.19% +5.00% -
10th Percentile £25,000 £25,750 £24,250
90th Percentile £62,500 £60,000 £60,000
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Service Desk Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Yorkshire.

Salary trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Desk Analyst in Yorkshire over the 6 months to 22 January 2019.

Salary histogram for Service Desk Analyst in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +36 58 £19,000 -9.52% 6
South Yorkshire +13 15 £19,000 +8.57%
North Yorkshire +3 10 £17,500 -7.89%
East Yorkshire +8 5 £19,500 +5.41% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 22 January 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Service Desk Analyst in the job title.

1 48 (53.93%) Active Directory
2 42 (47.19%) Windows
3 41 (46.07%) ITIL
4 30 (33.71%) Microsoft Office
4 30 (33.71%) Microsoft
5 25 (28.09%) SLA
5 25 (28.09%) Service Management
5 25 (28.09%) ITSM
6 23 (25.84%) MS Exchange
7 21 (23.60%) Windows 7
8 19 (21.35%) Self-Motivation
9 18 (20.22%) Problem-Solving
10 16 (17.98%) Windows 10
11 15 (16.85%) ITIL Foundation Certificate
12 14 (15.73%) Office 365
12 14 (15.73%) Analytical Skills
12 14 (15.73%) Telecoms
13 12 (13.48%) Windows Server
14 11 (12.36%) Citrix
15 10 (11.24%) Service Delivery
16 9 (10.11%) VMware
17 8 (8.99%) SCCM
17 8 (8.99%) Degree
17 8 (8.99%) DNS
17 8 (8.99%) LAN
18 7 (7.87%) WAN
18 7 (7.87%) Internet
18 7 (7.87%) Computer Science
19 6 (6.74%) Time Management
19 6 (6.74%) Driving Licence

Service Desk Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (25.84%) MS Exchange
2 4 (4.49%) Exchange Server 2010
3 2 (2.25%) IBM Notes
4 1 (1.12%) Exchange Server 2007
4 1 (1.12%) SharePoint
Applications
1 30 (33.71%) Microsoft Office
Business Applications
1 2 (2.25%) Dynamics AX
Cloud Services
1 14 (15.73%) Office 365
Communications & Networking
1 8 (8.99%) DNS
1 8 (8.99%) LAN
2 7 (7.87%) Internet
2 7 (7.87%) WAN
3 6 (6.74%) Firewall
3 6 (6.74%) VoIP
4 5 (5.62%) DHCP
4 5 (5.62%) TCP/IP
5 4 (4.49%) Broadband
6 3 (3.37%) Intranet
6 3 (3.37%) VPN
7 2 (2.25%) ADSL
7 2 (2.25%) Skype
General
1 14 (15.73%) Telecoms
2 4 (4.49%) Advertising
2 4 (4.49%) Back Office
3 3 (3.37%) Manufacturing
3 3 (3.37%) Retail
4 1 (1.12%) Aerospace
4 1 (1.12%) Banking
4 1 (1.12%) Finance
Miscellaneous
1 19 (21.35%) Self-Motivation
2 14 (15.73%) Analytical Skills
3 6 (6.74%) Driving Licence
4 4 (4.49%) CCTV
4 4 (4.49%) Data Centre
5 2 (2.25%) Management Information System
6 1 (1.12%) Analytical Mindset
6 1 (1.12%) CMDB
6 1 (1.12%) iPad
6 1 (1.12%) iPhone
6 1 (1.12%) Video Conferencing
Operating Systems
1 42 (47.19%) Windows
2 21 (23.60%) Windows 7
3 16 (17.98%) Windows 10
4 12 (13.48%) Windows Server
5 5 (5.62%) Apple iOS
5 5 (5.62%) Windows 8
6 4 (4.49%) Android
6 4 (4.49%) Windows Server 2008
Processes & Methodologies
1 41 (46.07%) ITIL
2 25 (28.09%) ITSM
2 25 (28.09%) Service Management
3 18 (20.22%) Problem-Solving
4 10 (11.24%) Service Delivery
5 7 (7.87%) Computer Science
6 6 (6.74%) Customer-Centricity
6 6 (6.74%) Time Management
7 4 (4.49%) Asset Management
7 4 (4.49%) Data Entry
7 4 (4.49%) Problem Management
7 4 (4.49%) Software Asset Management
7 4 (4.49%) Trend Analysis
8 2 (2.25%) Customer-Centric Approach
8 2 (2.25%) Deployment Automation
8 2 (2.25%) Incident Management
8 2 (2.25%) Information Security
8 2 (2.25%) Server Management
9 1 (1.12%) Configuration Management
9 1 (1.12%) Infrastructure Engineering
Programming Languages
1 3 (3.37%) SQL
Qualifications
1 15 (16.85%) ITIL Foundation Certificate
2 8 (8.99%) Degree
3 3 (3.37%) ITIL Certification
3 3 (3.37%) Security Cleared
4 2 (2.25%) MCP
5 1 (1.12%) Computer Science Degree
5 1 (1.12%) MCDST
5 1 (1.12%) Microsoft Certification
Quality Assurance & Compliance
1 25 (28.09%) SLA
2 4 (4.49%) ISO 9001
2 4 (4.49%) ISO/IEC 27001
System Software
1 48 (53.93%) Active Directory
2 3 (3.37%) VMware Infrastructure
2 3 (3.37%) vSphere
2 3 (3.37%) XenDesktop
3 2 (2.25%) Microsoft App-V
3 2 (2.25%) XenApp
Systems Management
1 8 (8.99%) SCCM
2 4 (4.49%) DameWare
3 2 (2.25%) AirWatch
3 2 (2.25%) ServiceCenter
Vendors
1 30 (33.71%) Microsoft
2 11 (12.36%) Citrix
3 9 (10.11%) VMware
4 4 (4.49%) Bomgar
5 3 (3.37%) Avaya
5 3 (3.37%) Cisco
5 3 (3.37%) WatchGuard
6 2 (2.25%) Adobe
6 2 (2.25%) HP
6 2 (2.25%) Lotus
7 1 (1.12%) Apple
7 1 (1.12%) Dell
7 1 (1.12%) IBM
7 1 (1.12%) Remedy
7 1 (1.12%) SAP
7 1 (1.12%) ShoreTel