Period
to 23 September 2018

The median annual salary for a Service Desk Analyst was £19,500 in advertised job vacancies in Yorkshire during the 6 months to 23 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > Yorkshire
6 months to
23 Sep 2018
Same period 2017 Same period 2016
Rank 181 241 178
Rank change year-on-year +60 -63 +45
Permanent jobs requiring a Service Desk Analyst 113 86 180
As % of all permanent IT jobs advertised in Yorkshire 1.31% 0.86% 1.58%
As % of the Job Titles category 1.35% 0.88% 1.62%
Number of salaries quoted 103 61 147
Yorkshire median annual salary £19,500 £20,000 £21,500
Median salary % change year-on-year -2.50% -6.98% -
10th Percentile £17,250 £18,000 £16,500
90th Percentile £27,400 £24,875 £25,000
England median annual salary £23,415 £23,500 £24,000
% change year-on-year -0.36% -2.08% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 8,350 9,780 11,144
% of permanent IT jobs with a recognized job title 96.87% 97.50% 97.87%
Number of salaries quoted 6,903 8,204 9,256
Yorkshire median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £25,000 £25,000 £24,625
90th Percentile £61,250 £61,250 £62,000
England median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Service Desk Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Yorkshire.

Salary trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Desk Analyst in Yorkshire over the 6 months to 23 September 2018.

Salary histogram for Service Desk Analyst in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 6 months to 23 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +45 86 £19,000 -13.64% 11
North Yorkshire -3 11 £21,000 +13.51%
South Yorkshire +9 9 £20,000 +2.56% 2
East Yorkshire +15 6 £19,500 -8.77%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 23 September 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Service Desk Analyst in the job title.

1 63 (55.75%) ITIL
2 52 (46.02%) Windows
3 50 (44.25%) Active Directory
4 49 (43.36%) Microsoft Office
5 44 (38.94%) Microsoft
6 33 (29.20%) Service Management
6 33 (29.20%) Problem-Solving
7 32 (28.32%) Self-Motivation
7 32 (28.32%) Analytical Skills
8 31 (27.43%) Windows 7
9 29 (25.66%) ITSM
10 26 (23.01%) Time Management
11 25 (22.12%) SLA
12 20 (17.70%) Problem Management
13 19 (16.81%) MS Exchange
14 18 (15.93%) ITIL Foundation Certificate
15 14 (12.39%) Windows Server
15 14 (12.39%) Windows 10
16 11 (9.73%) Office 365
16 11 (9.73%) SCCM
16 11 (9.73%) Service Delivery
17 10 (8.85%) TCP/IP
18 9 (7.96%) Exchange Server 2010
19 8 (7.08%) Social Media
19 8 (7.08%) Retail
19 8 (7.08%) Citrix
19 8 (7.08%) Remedy
20 7 (6.19%) DNS
20 7 (6.19%) Finance
20 7 (6.19%) ITIL Certification

Service Desk Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (16.81%) MS Exchange
2 9 (7.96%) Exchange Server 2010
3 3 (2.65%) Exchange Server 2013
4 1 (0.88%) Exchange Server 2003
4 1 (0.88%) Exchange Server 2007
4 1 (0.88%) Exchange Server 5.5
4 1 (0.88%) SharePoint
4 1 (0.88%) WordPress
Applications
1 49 (43.36%) Microsoft Office
2 3 (2.65%) Microsoft Excel
Business Applications
1 4 (3.54%) Dynamics AX
Cloud Services
1 11 (9.73%) Office 365
2 1 (0.88%) Microsoft Azure
Communications & Networking
1 10 (8.85%) TCP/IP
2 7 (6.19%) DNS
3 5 (4.42%) DHCP
4 4 (3.54%) Intranet
5 3 (2.65%) LAN
6 2 (1.77%) ADSL
6 2 (1.77%) Broadband
6 2 (1.77%) Internet
6 2 (1.77%) Remote Desktop
6 2 (1.77%) VoIP
6 2 (1.77%) VPN
6 2 (1.77%) WAN
Database & Business Intelligence
1 4 (3.54%) SQL Server
2 1 (0.88%) MySQL
General
1 8 (7.08%) Retail
2 7 (6.19%) Finance
3 6 (5.31%) Telecoms
4 5 (4.42%) Law
5 4 (3.54%) Advertising
5 4 (3.54%) Back Office
5 4 (3.54%) Marketing
6 3 (2.65%) Manufacturing
7 2 (1.77%) Banking
8 1 (0.88%) Financial Institution
8 1 (0.88%) Retail Banking
Miscellaneous
1 32 (28.32%) Analytical Skills
1 32 (28.32%) Self-Motivation
2 8 (7.08%) Social Media
3 4 (3.54%) CCTV
3 4 (3.54%) Driving Licence
4 2 (1.77%) Computer Science
4 2 (1.77%) Handset
4 2 (1.77%) Management Information System
5 1 (0.88%) Analytical Mindset
5 1 (0.88%) e-Learning
Operating Systems
1 52 (46.02%) Windows
2 31 (27.43%) Windows 7
3 14 (12.39%) Windows 10
3 14 (12.39%) Windows Server
4 6 (5.31%) Windows 8
5 4 (3.54%) Windows Server 2012
6 2 (1.77%) Android
6 2 (1.77%) Apple iOS
6 2 (1.77%) Windows Phone
6 2 (1.77%) Windows Server 2008
7 1 (0.88%) Windows 2000
7 1 (0.88%) Windows Server 2003
7 1 (0.88%) Windows XP
Processes & Methodologies
1 63 (55.75%) ITIL
2 33 (29.20%) Problem-Solving
2 33 (29.20%) Service Management
3 29 (25.66%) ITSM
4 26 (23.01%) Time Management
5 20 (17.70%) Problem Management
6 11 (9.73%) Service Delivery
7 6 (5.31%) Continuous Improvement
8 4 (3.54%) Creative Problem-Solving
9 3 (2.65%) Customer-Centric Approach
9 3 (2.65%) Customer-Centricity
9 3 (2.65%) Mentoring
9 3 (2.65%) Mobile Device Management
9 3 (2.65%) Risk Management
9 3 (2.65%) Stakeholder Management
10 2 (1.77%) Asset Management
10 2 (1.77%) Change Management
10 2 (1.77%) Incident Management
10 2 (1.77%) Patch Management
10 2 (1.77%) Software Asset Management
Programming Languages
1 4 (3.54%) SQL
1 4 (3.54%) T-SQL
Qualifications
1 18 (15.93%) ITIL Foundation Certificate
2 7 (6.19%) ITIL Certification
3 6 (5.31%) MCP
4 5 (4.42%) Security Cleared
5 4 (3.54%) Degree
6 2 (1.77%) DBS Check
6 2 (1.77%) MCDST
6 2 (1.77%) Microsoft Certification
Quality Assurance & Compliance
1 25 (22.12%) SLA
System Software
1 50 (44.25%) Active Directory
2 2 (1.77%) XenApp
Systems Management
1 11 (9.73%) SCCM
2 1 (0.88%) AirWatch
Vendors
1 44 (38.94%) Microsoft
2 8 (7.08%) Citrix
2 8 (7.08%) Remedy
3 5 (4.42%) VMware
4 2 (1.77%) Acronis
4 2 (1.77%) Adobe
4 2 (1.77%) Apple
4 2 (1.77%) Avaya
4 2 (1.77%) Dell
4 2 (1.77%) HP
4 2 (1.77%) SAP
4 2 (1.77%) ServiceNow
4 2 (1.77%) SolarWinds
5 1 (0.88%) Cisco
5 1 (0.88%) Salesforce.com
5 1 (0.88%) Samsung
5 1 (0.88%) Tableau
5 1 (0.88%) Wyse