Period
to 20 November 2017

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in Yorkshire during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > Yorkshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 238 169 213
Rank change year-on-year -69 +44 +28
Permanent jobs requiring a Service Desk Analyst 81 177 150
As % of all permanent IT jobs advertised in Yorkshire 0.83% 1.61% 1.14%
As % of the Job Titles category 0.85% 1.64% 1.16%
Number of salaries quoted 60 145 122
Yorkshire median annual salary £20,000 £21,500 £21,000
Median salary % change year-on-year -6.98% +2.38% +10.53%
10th Percentile £17,975 £16,500 £17,525
90th Percentile £24,313 £25,150 £25,000
England median annual salary £23,500 £24,000 £23,500
% change year-on-year -2.08% +2.13% +2.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9562 10798 12914
% of permanent IT jobs with a recognized job title 97.44% 97.93% 97.76%
Number of salaries quoted 8026 9123 10586
Yorkshire median annual salary £41,500 £40,000 £40,000
Median salary % change year-on-year +3.75% - +6.67%
10th Percentile £25,000 £24,500 £25,000
90th Percentile £60,000 £62,500 £60,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Desk Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Yorkshire.

Salary trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Desk Analyst in Yorkshire over the 6 months to 20 November 2017.

Salary histogram for Service Desk Analyst in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -18 61 £21,250 -3.41% 2
North Yorkshire -34 10 £18,750 +4.17% 1
East Yorkshire 0 6 £19,500 -22.77% 1
South Yorkshire +4 4 £19,500 -7.14%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 20 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region featuring Service Desk Analyst in the job title.

1 57 (70.37%) Windows
2 52 (64.20%) Microsoft
3 50 (61.73%) Active Directory
4 36 (44.44%) Microsoft Office
5 32 (39.51%) ITIL
6 27 (33.33%) TCP/IP
6 27 (33.33%) Windows 7
7 22 (27.16%) DNS
8 21 (25.93%) DHCP
8 21 (25.93%) Change Management
9 20 (24.69%) Service Management
10 15 (18.52%) Finance
10 15 (18.52%) Office 365
11 14 (17.28%) Citrix
12 13 (16.05%) MS Exchange
13 9 (11.11%) Retail
13 9 (11.11%) SLA
14 8 (9.88%) VPN
14 8 (9.88%) ITSM
15 7 (8.64%) Microsoft Azure
15 7 (8.64%) Analytical Skills
15 7 (8.64%) Windows Server
16 6 (7.41%) Creative Thinking
16 6 (7.41%) Windows 10
16 6 (7.41%) Time Management
16 6 (7.41%) Digital Marketing
16 6 (7.41%) SCCM
16 6 (7.41%) Marketing
16 6 (7.41%) Mac OS X
16 6 (7.41%) Microsoft Certification

Service Desk Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (16.05%) MS Exchange
2 4 (4.94%) Exchange Server 2010
3 2 (2.47%) Blackberry Enterprise Server
3 2 (2.47%) Skype for Business
4 1 (1.23%) IBM Notes
Applications
1 36 (44.44%) Microsoft Office
2 3 (3.70%) Microsoft Excel
3 2 (2.47%) Microsoft PowerPoint
Business Applications
1 2 (2.47%) assyst
1 2 (2.47%) Remedy ITSM
Cloud Services
1 15 (18.52%) Office 365
2 7 (8.64%) Microsoft Azure
3 2 (2.47%) Amazon AWS
4 1 (1.23%) Cloud Computing
Communications & Networking
1 27 (33.33%) TCP/IP
2 22 (27.16%) DNS
3 21 (25.93%) DHCP
4 8 (9.88%) VPN
5 3 (3.70%) VoIP
6 2 (2.47%) Broadband
6 2 (2.47%) Firewall
6 2 (2.47%) LAN
6 2 (2.47%) Remote Desktop
6 2 (2.47%) Skype
6 2 (2.47%) WAN
7 1 (1.23%) Internet
7 1 (1.23%) Intranet
Database & Business Intelligence
1 3 (3.70%) SQL Server
General
1 15 (18.52%) Finance
2 9 (11.11%) Retail
3 6 (7.41%) Marketing
4 1 (1.23%) Law
4 1 (1.23%) Legal
4 1 (1.23%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.23%) Web Services
Miscellaneous
1 7 (8.64%) Analytical Skills
2 3 (3.70%) Video\Live Streaming
3 2 (2.47%) CMDB
4 1 (1.23%) Handset
Operating Systems
1 57 (70.37%) Windows
2 27 (33.33%) Windows 7
3 7 (8.64%) Windows Server
4 6 (7.41%) Mac OS X
4 6 (7.41%) Windows 10
5 4 (4.94%) Windows 8
5 4 (4.94%) Windows Server 2008
5 4 (4.94%) Windows Server 2012
6 3 (3.70%) Windows XP
7 1 (1.23%) Android
7 1 (1.23%) Apple iOS
7 1 (1.23%) CentOS
7 1 (1.23%) Linux
7 1 (1.23%) Red Hat Enterprise Linux
7 1 (1.23%) Windows 2000
7 1 (1.23%) Windows Phone
7 1 (1.23%) Windows Server 2003
7 1 (1.23%) Windows Vista
Processes & Methodologies
1 32 (39.51%) ITIL
2 21 (25.93%) Change Management
3 20 (24.69%) Service Management
4 8 (9.88%) ITSM
5 6 (7.41%) Creative Thinking
5 6 (7.41%) Digital Marketing
5 6 (7.41%) Time Management
6 5 (6.17%) Incident Management
6 5 (6.17%) Mentoring
7 4 (4.94%) Asset Management
7 4 (4.94%) Data Protection
7 4 (4.94%) Problem Management
7 4 (4.94%) Process Improvement
7 4 (4.94%) Software Licensing
8 3 (3.70%) Collaborative Working
8 3 (3.70%) Configuration Management
8 3 (3.70%) Creative Problem-Solving
8 3 (3.70%) Fault Analysis
9 2 (2.47%) CRM
9 2 (2.47%) Data Security
Programming Languages
1 3 (3.70%) SQL
1 3 (3.70%) T-SQL
2 2 (2.47%) C
Qualifications
1 6 (7.41%) Microsoft Certification
2 4 (4.94%) MCSA
3 2 (2.47%) Degree
3 2 (2.47%) ITIL Certification
3 2 (2.47%) MCP
3 2 (2.47%) MCSE
4 1 (1.23%) Cisco Certification
4 1 (1.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (11.11%) SLA
System Software
1 50 (61.73%) Active Directory
2 3 (3.70%) VMware Infrastructure
3 2 (2.47%) Hyper-V
3 2 (2.47%) XenApp
Systems Management
1 6 (7.41%) SCCM
2 2 (2.47%) Cisco CUCM
2 2 (2.47%) Cisco UCCE
3 1 (1.23%) DameWare
3 1 (1.23%) ServiceCenter
Vendors
1 52 (64.20%) Microsoft
2 14 (17.28%) Citrix
3 6 (7.41%) SAP
4 4 (4.94%) Cisco
5 3 (3.70%) Remedy
5 3 (3.70%) VMware
6 2 (2.47%) BMC
6 2 (2.47%) MobileIron
7 1 (1.23%) Apple
7 1 (1.23%) Bomgar
7 1 (1.23%) HP
7 1 (1.23%) Lotus
7 1 (1.23%) Red Hat
7 1 (1.23%) ServiceNow