Period
to 16 November 2018

The median annual salary for a Service Desk Analyst was £19,500 in advertised job vacancies in Yorkshire during the 6 months to 16 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > Yorkshire
6 months to
16 Nov 2018
Same period 2017 Same period 2016
Rank 170 232 184
Rank change year-on-year +62 -48 +48
Permanent jobs requiring a Service Desk Analyst 112 83 175
As % of all permanent IT jobs advertised in Yorkshire 1.33% 0.84% 1.56%
As % of the Job Titles category 1.38% 0.87% 1.59%
Number of salaries quoted 103 62 144
Yorkshire median annual salary £19,500 £20,000 £21,500
Median salary % change year-on-year -2.50% -6.98% +2.38%
10th Percentile £17,500 £17,775 £16,500
90th Percentile £27,000 £24,813 £25,175
England median annual salary £24,000 £23,500 £24,000
% change year-on-year +2.13% -2.08% +2.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 8,131 9,579 10,987
% of permanent IT jobs with a recognized job title 96.81% 97.48% 97.98%
Number of salaries quoted 6,673 8,022 9,284
Yorkshire median annual salary £42,500 £41,000 £40,000
Median salary % change year-on-year +3.66% +2.50% -
10th Percentile £25,000 £25,000 £24,500
90th Percentile £61,250 £60,000 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Service Desk Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Yorkshire.

Salary trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Desk Analyst in Yorkshire over the 6 months to 16 November 2018.

Salary histogram for Service Desk Analyst in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 6 months to 16 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +52 81 £19,000 -11.63% 5
South Yorkshire +4 14 £19,500 - 4
North Yorkshire -8 9 £21,000 +13.51% 1
East Yorkshire +10 7 £19,500 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 16 November 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Service Desk Analyst in the job title.

1 62 (55.36%) ITIL
2 54 (48.21%) Active Directory
3 53 (47.32%) Windows
4 45 (40.18%) Microsoft Office
5 40 (35.71%) Microsoft
6 34 (30.36%) Service Management
7 33 (29.46%) ITSM
8 32 (28.57%) Windows 7
9 30 (26.79%) SLA
10 28 (25.00%) Self-Motivation
11 26 (23.21%) Problem-Solving
12 23 (20.54%) MS Exchange
12 23 (20.54%) Analytical Skills
13 20 (17.86%) Time Management
14 18 (16.07%) ITIL Foundation Certificate
15 17 (15.18%) Windows 10
16 14 (12.50%) Office 365
16 14 (12.50%) Problem Management
17 13 (11.61%) Service Delivery
18 12 (10.71%) SCCM
18 12 (10.71%) Windows Server
19 10 (8.93%) Telecoms
19 10 (8.93%) Citrix
20 8 (7.14%) TCP/IP
20 8 (7.14%) Exchange Server 2010
21 7 (6.25%) Degree
21 7 (6.25%) DNS
21 7 (6.25%) Remedy
22 6 (5.36%) VMware
22 6 (5.36%) ITIL Certification

Service Desk Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (20.54%) MS Exchange
2 8 (7.14%) Exchange Server 2010
3 2 (1.79%) Exchange Server 2013
3 2 (1.79%) IBM Notes
4 1 (0.89%) Exchange Server 2007
4 1 (0.89%) SharePoint
Applications
1 45 (40.18%) Microsoft Office
2 2 (1.79%) Microsoft Excel
Business Applications
1 3 (2.68%) Dynamics AX
Cloud Services
1 14 (12.50%) Office 365
Communications & Networking
1 8 (7.14%) TCP/IP
2 7 (6.25%) DNS
3 5 (4.46%) DHCP
3 5 (4.46%) LAN
4 4 (3.57%) VoIP
4 4 (3.57%) WAN
5 3 (2.68%) Broadband
5 3 (2.68%) Firewall
5 3 (2.68%) Internet
5 3 (2.68%) Intranet
5 3 (2.68%) VPN
6 2 (1.79%) ADSL
6 2 (1.79%) Remote Desktop
7 1 (0.89%) Skype
Database & Business Intelligence
1 1 (0.89%) SQL Server
General
1 10 (8.93%) Telecoms
2 5 (4.46%) Retail
3 4 (3.57%) Advertising
3 4 (3.57%) Back Office
3 4 (3.57%) Finance
3 4 (3.57%) Law
3 4 (3.57%) Manufacturing
4 3 (2.68%) Banking
5 2 (1.79%) Marketing
6 1 (0.89%) Financial Institution
6 1 (0.89%) Retail Banking
Miscellaneous
1 28 (25.00%) Self-Motivation
2 23 (20.54%) Analytical Skills
3 5 (4.46%) Social Media
4 4 (3.57%) CCTV
4 4 (3.57%) Computer Science
4 4 (3.57%) Management Information System
5 3 (2.68%) Driving Licence
6 2 (1.79%) Handset
7 1 (0.89%) Analytical Mindset
7 1 (0.89%) Data Centre
7 1 (0.89%) e-Learning
7 1 (0.89%) iPad
7 1 (0.89%) iPhone
7 1 (0.89%) Video Conferencing
Operating Systems
1 53 (47.32%) Windows
2 32 (28.57%) Windows 7
3 17 (15.18%) Windows 10
4 12 (10.71%) Windows Server
5 6 (5.36%) Windows 8
6 3 (2.68%) Apple iOS
6 3 (2.68%) Windows Server 2008
6 3 (2.68%) Windows Server 2012
7 2 (1.79%) Android
7 2 (1.79%) Windows Phone
8 1 (0.89%) Windows XP
Processes & Methodologies
1 62 (55.36%) ITIL
2 34 (30.36%) Service Management
3 33 (29.46%) ITSM
4 26 (23.21%) Problem-Solving
5 20 (17.86%) Time Management
6 14 (12.50%) Problem Management
7 13 (11.61%) Service Delivery
8 4 (3.57%) Continuous Improvement
8 4 (3.57%) Customer-Centricity
8 4 (3.57%) Mobile Device Management
9 3 (2.68%) Customer-Centric Approach
9 3 (2.68%) ITIL V3
9 3 (2.68%) Risk Management
10 2 (1.79%) Change Management
10 2 (1.79%) Data Entry
10 2 (1.79%) Data Protection
10 2 (1.79%) Information Security
10 2 (1.79%) Mentoring
10 2 (1.79%) Patch Management
10 2 (1.79%) Stakeholder Management
Programming Languages
1 4 (3.57%) SQL
2 1 (0.89%) T-SQL
Qualifications
1 18 (16.07%) ITIL Foundation Certificate
2 7 (6.25%) Degree
3 6 (5.36%) ITIL Certification
4 5 (4.46%) Security Cleared
5 4 (3.57%) MCP
6 3 (2.68%) MCDST
6 3 (2.68%) Microsoft Certification
7 2 (1.79%) DBS Check
Quality Assurance & Compliance
1 30 (26.79%) SLA
2 1 (0.89%) ISO 9001
2 1 (0.89%) ISO/IEC 27001
System Software
1 54 (48.21%) Active Directory
2 4 (3.57%) XenApp
3 2 (1.79%) Microsoft App-V
Systems Management
1 12 (10.71%) SCCM
2 3 (2.68%) AirWatch
3 1 (0.89%) DameWare
3 1 (0.89%) ServiceCenter
Vendors
1 40 (35.71%) Microsoft
2 10 (8.93%) Citrix
3 7 (6.25%) Remedy
4 6 (5.36%) VMware
5 3 (2.68%) Apple
6 2 (1.79%) Adobe
6 2 (1.79%) Cisco
6 2 (1.79%) Dell
6 2 (1.79%) HP
6 2 (1.79%) Lotus
6 2 (1.79%) SAP
6 2 (1.79%) ServiceNow
7 1 (0.89%) Acronis
7 1 (0.89%) Avaya
7 1 (0.89%) Bomgar
7 1 (0.89%) IBM
7 1 (0.89%) Samsung
7 1 (0.89%) ShoreTel
7 1 (0.89%) SolarWinds