Period
to 9 December 2019

The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in Yorkshire during the 6 months to 9 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > Yorkshire
6 months to
9 Dec 2019
Same period 2018 Same period 2017
Rank 162 179 236
Rank change year-on-year +17 +57 -66
Permanent jobs requiring a Service Desk Analyst 95 106 79
As % of all permanent IT jobs advertised in Yorkshire 1.46% 1.34% 0.81%
As % of the Job Titles category 1.50% 1.38% 0.83%
Number of salaries quoted 90 100 58
Yorkshire median annual salary £22,500 £19,000 £20,000
Median salary % change year-on-year +18.42% -5.00% -6.98%
10th Percentile £19,000 £17,250 £17,425
90th Percentile £33,750 £27,000 £24,250
England median annual salary £25,000 £24,000 £23,500
% change year-on-year +4.17% +2.13% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 6,326 7,690 9,504
% of permanent IT jobs with a recognized job title 97.07% 96.92% 97.64%
Number of salaries quoted 5,216 6,309 7,987
Yorkshire median annual salary £45,000 £42,500 £42,000
Median salary % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £25,000 £25,000 £25,000
90th Percentile £65,000 £62,500 £60,000
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Desk Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Yorkshire.

Salary trend for Service Desk Analyst in Yorkshire

Service Desk Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Service Desk Analyst in Yorkshire over the 6 months to 9 December 2019.

Salary histogram for Service Desk Analyst in Yorkshire

Service Desk Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Yorkshire region over the 6 months to 9 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +32 77 £23,000 +21.05% 8
North Yorkshire -2 10 £21,000 +16.67% 4
South Yorkshire 0 5 £21,500 +13.16% 1
East Yorkshire +4 2 £22,000 +12.82% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 9 December 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Service Desk Analyst in the job title.

1 61 (64.21%) Microsoft
2 55 (57.89%) Windows
3 54 (56.84%) Active Directory
4 50 (52.63%) Microsoft Office
5 47 (49.47%) Office 365
6 42 (44.21%) ITIL
7 36 (37.89%) Windows 10
8 31 (32.63%) Windows 7
8 31 (32.63%) SLA
9 20 (21.05%) Citrix
9 20 (21.05%) Service Management
9 20 (21.05%) ITSM
10 17 (17.89%) Problem-Solving
11 14 (14.74%) Mobile Device Management
11 14 (14.74%) VoIP
12 13 (13.68%) Service Delivery
12 13 (13.68%) Finance
12 13 (13.68%) Decision-Making
13 12 (12.63%) ITIL Certification
14 11 (11.58%) Terminal Services
14 11 (11.58%) Telecoms
15 10 (10.53%) Case Management
15 10 (10.53%) Self-Motivation
15 10 (10.53%) Workflow
16 9 (9.47%) VMware
16 9 (9.47%) WAN
16 9 (9.47%) LAN
16 9 (9.47%) iPhone
17 7 (7.37%) Retail
17 7 (7.37%) SQL

Service Desk Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.32%) MS Exchange
2 1 (1.05%) Exchange Server 2013
Applications
1 50 (52.63%) Microsoft Office
Business Applications
1 4 (4.21%) Dynamics AX
2 2 (2.11%) assyst
Cloud Services
1 47 (49.47%) Office 365
2 5 (5.26%) Azure
Communications & Networking
1 14 (14.74%) VoIP
2 9 (9.47%) LAN
2 9 (9.47%) WAN
3 4 (4.21%) Broadband
4 3 (3.16%) ADSL
4 3 (3.16%) Remote Desktop
4 3 (3.16%) VPN
5 2 (2.11%) DNS
5 2 (2.11%) Internet
6 1 (1.05%) DHCP
6 1 (1.05%) HTTP
6 1 (1.05%) Intranet
6 1 (1.05%) SSL
6 1 (1.05%) TCP/IP
6 1 (1.05%) Wireless
General
1 13 (13.68%) Finance
2 11 (11.58%) Telecoms
3 7 (7.37%) Retail
4 3 (3.16%) Housing Association
5 2 (2.11%) Banking
6 1 (1.05%) Legal
6 1 (1.05%) Manufacturing
6 1 (1.05%) Public Sector
Libraries, Frameworks & Software Standards
1 1 (1.05%) COM
Miscellaneous
1 10 (10.53%) Self-Motivation
2 9 (9.47%) iPhone
3 5 (5.26%) Analytical Skills
3 5 (5.26%) Driving Licence
3 5 (5.26%) iPad
4 3 (3.16%) Management Information System
5 1 (1.05%) Data Centre
5 1 (1.05%) Fat Client
5 1 (1.05%) Handset
5 1 (1.05%) Hybrid Cloud
5 1 (1.05%) Thin Client
Operating Systems
1 55 (57.89%) Windows
2 36 (37.89%) Windows 10
3 31 (32.63%) Windows 7
4 7 (7.37%) Windows Server
4 7 (7.37%) Windows Server 2008
5 6 (6.32%) Windows 8
6 5 (5.26%) Apple iOS
7 4 (4.21%) Android
8 3 (3.16%) Windows Server 2012
9 1 (1.05%) Mac OS
9 1 (1.05%) Windows Phone
9 1 (1.05%) Windows XP
Processes & Methodologies
1 42 (44.21%) ITIL
2 20 (21.05%) ITSM
2 20 (21.05%) Service Management
3 17 (17.89%) Problem-Solving
4 14 (14.74%) Mobile Device Management
5 13 (13.68%) Decision-Making
5 13 (13.68%) Service Delivery
6 10 (10.53%) Case Management
6 10 (10.53%) Workflow
7 4 (4.21%) Infrastructure Engineering
7 4 (4.21%) Service Desk Management
7 4 (4.21%) Statistics
8 3 (3.16%) Asset Management
8 3 (3.16%) Information Security
8 3 (3.16%) Software Asset Management
9 2 (2.11%) Acceptance Criteria
9 2 (2.11%) Agile Software Development
9 2 (2.11%) Continuous Improvement
9 2 (2.11%) Incident Management
9 2 (2.11%) ITIL V3
Programming Languages
1 7 (7.37%) SQL
Qualifications
1 12 (12.63%) ITIL Certification
2 6 (6.32%) Microsoft Certification
3 4 (4.21%) MCSA
3 4 (4.21%) MCSE
4 2 (2.11%) Degree
Quality Assurance & Compliance
1 31 (32.63%) SLA
System Software
1 54 (56.84%) Active Directory
2 11 (11.58%) Terminal Services
3 6 (6.32%) Hyper-V
3 6 (6.32%) VMware Infrastructure
3 6 (6.32%) XenApp
Systems Management
1 5 (5.26%) SCCM
Vendors
1 61 (64.21%) Microsoft
2 20 (21.05%) Citrix
3 9 (9.47%) VMware
4 7 (7.37%) Adobe
5 5 (5.26%) Samsung
6 4 (4.21%) Mitel
7 2 (2.11%) Apple
8 1 (1.05%) Cisco
8 1 (1.05%) Remedy
8 1 (1.05%) ServiceNow