Period
to 18 July 2018

The median annual salary for a Support Analyst was £28,000 in advertised job vacancies in Yorkshire during the 6 months to 18 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Yorkshire
6 months to
18 Jul 2018
Same period 2017 Same period 2016
Rank 131 90 66
Rank change year-on-year -41 -24 +41
Permanent jobs requiring a Support Analyst 203 359 478
As % of all permanent IT jobs advertised in Yorkshire 2.11% 3.36% 3.98%
As % of the Job Titles category 2.17% 3.44% 4.07%
Number of salaries quoted 170 295 399
Yorkshire median annual salary £28,000 £29,000 £26,000
Median salary % change year-on-year -3.45% +11.54% -5.45%
10th Percentile £20,000 £20,500 £19,675
90th Percentile £50,000 £38,250 £35,000
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9,344 10,422 11,740
% of permanent IT jobs with a recognized job title 97.09% 97.63% 97.67%
Number of salaries quoted 7,878 8,893 9,802
Yorkshire median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £25,750 £25,000 £25,000
90th Percentile £61,250 £60,000 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Support Analyst in Yorkshire

Support Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Yorkshire.

Salary trend for Support Analyst in Yorkshire

Support Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Support Analyst in Yorkshire over the 6 months to 18 July 2018.

Salary histogram for Support Analyst in Yorkshire

Support Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Yorkshire region over the 6 months to 18 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -28 147 £29,000 +5.45% 19
North Yorkshire -23 36 £25,000 -19.35% 6
South Yorkshire -15 13 £45,000 +28.57% 6
East Yorkshire 0 3 £19,500 -44.29% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 18 July 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Support Analyst in the job title.

1 98 (48.28%) Windows
2 79 (38.92%) SQL
3 70 (34.48%) Microsoft
4 54 (26.60%) Finance
5 53 (26.11%) SQL Server
6 48 (23.65%) ITIL
6 48 (23.65%) Active Directory
7 36 (17.73%) .NET
8 35 (17.24%) Problem-Solving
9 28 (13.79%) Windows Server
10 26 (12.81%) Microsoft Office
11 22 (10.84%) C#
11 22 (10.84%) Office 365
12 20 (9.85%) Windows 7
13 19 (9.36%) Oracle
13 19 (9.36%) Business Intelligence
13 19 (9.36%) Change Management
14 17 (8.37%) Self-Motivation
14 17 (8.37%) ERP
15 16 (7.88%) Microsoft Azure
16 15 (7.39%) SQL Server 2008
16 15 (7.39%) DevOps
16 15 (7.39%) Analytical Skills
16 15 (7.39%) E-Commerce
16 15 (7.39%) Retail
17 14 (6.90%) IIS
17 14 (6.90%) Windows 10
17 14 (6.90%) Windows Server 2012
18 13 (6.40%) DNS
18 13 (6.40%) SAP

Support Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (6.90%) IIS
2 13 (6.40%) MS Exchange
3 10 (4.93%) SharePoint
4 5 (2.46%) Skype for Business
5 4 (1.97%) Exchange Server 2013
5 4 (1.97%) Oracle Workflow
6 3 (1.48%) Exchange Server 2010
7 2 (0.99%) WordPress
8 1 (0.49%) Exchange Server 2003
8 1 (0.49%) JBoss
8 1 (0.49%) Oracle SOA Suite
8 1 (0.49%) SharePoint 2013
8 1 (0.49%) Tomcat
8 1 (0.49%) WebLogic
Applications
1 26 (12.81%) Microsoft Office
2 7 (3.45%) Microsoft Excel
3 2 (0.99%) Spreadsheet
4 1 (0.49%) Microsoft PowerPoint
Business Applications
1 10 (4.93%) Dynamics AX
2 6 (2.96%) NetSuite
3 4 (1.97%) BPCS
3 4 (1.97%) Dynamics NAV
3 4 (1.97%) Oracle Applications
3 4 (1.97%) SAP CO
3 4 (1.97%) SAP FI
3 4 (1.97%) SAP FI/CO
4 3 (1.48%) Carpe Diem
4 3 (1.48%) Elite 3E
4 3 (1.48%) Magento
4 3 (1.48%) Oracle EBS
5 2 (0.99%) Oracle Payables
5 2 (0.99%) Oracle Receivables
6 1 (0.49%) iTrent
6 1 (0.49%) Oracle Assets
6 1 (0.49%) Remedy ITSM
6 1 (0.49%) ResourceLink
6 1 (0.49%) SAP Business One
6 1 (0.49%) SnowdropKCS
Cloud Services
1 22 (10.84%) Office 365
2 16 (7.88%) Microsoft Azure
3 7 (3.45%) SaaS
4 6 (2.96%) Dynamics 365
5 3 (1.48%) Amazon AWS
5 3 (1.48%) IaaS
5 3 (1.48%) PaaS
6 2 (0.99%) Azure Active Directory
7 1 (0.49%) Cloud Computing
7 1 (0.49%) G Suite
7 1 (0.49%) Google Cloud Platform
Communications & Networking
1 13 (6.40%) DNS
1 13 (6.40%) LAN
2 11 (5.42%) TCP/IP
3 10 (4.93%) DHCP
3 10 (4.93%) WAN
4 6 (2.96%) VoIP
5 5 (2.46%) FTP
5 5 (2.46%) IP Telephony
6 4 (1.97%) Firewall
6 4 (1.97%) Skype
7 3 (1.48%) Internet
7 3 (1.48%) RTP
7 3 (1.48%) SAN
7 3 (1.48%) VPN
8 2 (0.99%) DSL
8 2 (0.99%) LLU
8 2 (0.99%) Unified Communications
8 2 (0.99%) Wi-Fi
8 2 (0.99%) Wireless
9 1 (0.49%) 4G
Database & Business Intelligence
1 53 (26.11%) SQL Server
2 15 (7.39%) SQL Server 2008
3 12 (5.91%) SQL Server Reporting Services
4 10 (4.93%) SQL Server Analysis Services
5 8 (3.94%) Data Warehouse
5 8 (3.94%) DB2
6 5 (2.46%) Hadoop
6 5 (2.46%) MySQL
6 5 (2.46%) SQL Server Integration Services
7 4 (1.97%) Crystal Reports
7 4 (1.97%) Oracle Reports
7 4 (1.97%) Relational Database
8 3 (1.48%) Amazon RDS
8 3 (1.48%) SAP BW
8 3 (1.48%) SQL Server 2012
8 3 (1.48%) SQL Server 2014
9 2 (0.99%) Data Mining
9 2 (0.99%) Power BI
9 2 (0.99%) QlikView
Development Applications
1 8 (3.94%) Visual Studio
2 4 (1.97%) Oracle Forms
3 1 (0.49%) Git (software)
3 1 (0.49%) SQL Server Management Studio (SSMS)
3 1 (0.49%) Team Foundation Server
3 1 (0.49%) Visual Studio Team System
3 1 (0.49%) Visual Studio Tools for Office
General
1 54 (26.60%) Finance
2 15 (7.39%) Retail
3 7 (3.45%) Legal
3 7 (3.45%) Manufacturing
4 6 (2.96%) Marketing
5 4 (1.97%) Advertising
5 4 (1.97%) Back Office
5 4 (1.97%) Banking
5 4 (1.97%) Publishing
5 4 (1.97%) Telecoms
6 2 (0.99%) French Language
7 1 (0.49%) Law
7 1 (0.49%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 36 (17.73%) .NET
2 5 (2.46%) HTML
3 4 (1.97%) EDI
3 4 (1.97%) WF
3 4 (1.97%) XML
4 3 (1.48%) ODBC
4 3 (1.48%) Web Services
5 2 (0.99%) SOAP
6 1 (0.49%) .NET Framework
6 1 (0.49%) ASP.NET
6 1 (0.49%) CSS
6 1 (0.49%) Middleware
6 1 (0.49%) REST
6 1 (0.49%) TAPI
Miscellaneous
1 17 (8.37%) Self-Motivation
2 15 (7.39%) Analytical Skills
3 12 (5.91%) Replication
4 6 (2.96%) Data Centre
5 4 (1.97%) Blackberry
5 4 (1.97%) CMDB
5 4 (1.97%) Computer Science
5 4 (1.97%) Driving Licence
5 4 (1.97%) Video Conferencing
6 3 (1.48%) Clustering
7 2 (0.99%) Fintech
7 2 (0.99%) PKI
8 1 (0.49%) CCTV
8 1 (0.49%) Client/Server
8 1 (0.49%) e-Learning
8 1 (0.49%) NHS
8 1 (0.49%) Wiki
Operating Systems
1 98 (48.28%) Windows
2 28 (13.79%) Windows Server
3 20 (9.85%) Windows 7
4 14 (6.90%) Windows 10
4 14 (6.90%) Windows Server 2012
5 7 (3.45%) Windows Server 2008
6 6 (2.96%) Linux
7 5 (2.46%) Windows Server 2003
8 4 (1.97%) Apple iOS
8 4 (1.97%) Unix
8 4 (1.97%) Windows 2000 Server
9 3 (1.48%) OpenVMS
9 3 (1.48%) VMS
10 2 (0.99%) Windows XP
11 1 (0.49%) Windows 8
11 1 (0.49%) Windows Vista
Processes & Methodologies
1 48 (23.65%) ITIL
2 35 (17.24%) Problem-Solving
3 19 (9.36%) Business Intelligence
3 19 (9.36%) Change Management
4 17 (8.37%) ERP
5 15 (7.39%) DevOps
5 15 (7.39%) E-Commerce
6 12 (5.91%) B2B
6 12 (5.91%) Customer Requirements
6 12 (5.91%) Service Management
7 11 (5.42%) Coaching
8 10 (4.93%) ITSM
9 7 (3.45%) Disaster Recovery
9 7 (3.45%) Incident Management
9 7 (3.45%) Workflow
10 6 (2.96%) CRM
10 6 (2.96%) Stakeholder Engagement
11 5 (2.46%) Configuration Management
11 5 (2.46%) Logistics
11 5 (2.46%) Test Automation
Programming Languages
1 79 (38.92%) SQL
2 22 (10.84%) C#
3 12 (5.91%) VB
4 10 (4.93%) T-SQL
5 8 (3.94%) PL/SQL
6 5 (2.46%) Java
7 4 (1.97%) JavaScript
7 4 (1.97%) PowerShell
7 4 (1.97%) VB.NET
7 4 (1.97%) VBA
8 2 (0.99%) PHP
9 1 (0.49%) Shell Script
9 1 (0.49%) VBScript
9 1 (0.49%) X++
Qualifications
1 10 (4.93%) Degree
1 10 (4.93%) Microsoft Certification
2 6 (2.96%) ITIL Certification
2 6 (2.96%) Security Cleared
3 4 (1.97%) A+ Certification
3 4 (1.97%) MCP
3 4 (1.97%) SC Cleared
4 3 (1.48%) CCNA
4 3 (1.48%) Cisco Certification
5 2 (0.99%) MCSE
6 1 (0.49%) ITIL Foundation Certificate
6 1 (0.49%) MCITP
6 1 (0.49%) MCSA
6 1 (0.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 12 (5.91%) SLA
2 6 (2.96%) ISO/IEC 27001
3 5 (2.46%) QA
4 3 (1.48%) PMO
5 2 (0.99%) ISO 14001
5 2 (0.99%) ISO 9001
5 2 (0.99%) ISO/IEC 20000
6 1 (0.49%) Data Quality
6 1 (0.49%) GDPR
System Software
1 48 (23.65%) Active Directory
2 7 (3.45%) VMware Infrastructure
3 4 (1.97%) Hyper-V
3 4 (1.97%) Terminal Services
4 3 (1.48%) Virtual Desktop
4 3 (1.48%) XenApp
4 3 (1.48%) XenDesktop
4 3 (1.48%) XenServer
5 2 (0.99%) Virtual Machines
Systems Management
1 13 (6.40%) SCCM
2 5 (2.46%) WSUS
3 3 (1.48%) Backup Exec
3 3 (1.48%) Microsoft Data Protection Manager
3 3 (1.48%) NetBackup
3 3 (1.48%) SCOM
3 3 (1.48%) ServiceCenter
4 1 (0.49%) Symantec Endpoint Protection
Vendors
1 70 (34.48%) Microsoft
2 19 (9.36%) Oracle
3 13 (6.40%) SAP
4 11 (5.42%) Citrix
4 11 (5.42%) VMware
5 6 (2.96%) Cisco
5 6 (2.96%) Epicor
6 5 (2.46%) Apple
6 5 (2.46%) HP
6 5 (2.46%) IFS
6 5 (2.46%) Sage
6 5 (2.46%) Sybase
6 5 (2.46%) Veeam
7 4 (1.97%) JD Edwards
8 3 (1.48%) CommVault
8 3 (1.48%) Dell
8 3 (1.48%) iManage
9 2 (0.99%) SolarWinds
9 2 (0.99%) Tableau
9 2 (0.99%) Twitter