Period
to 17 February 2019

The median annual salary for a Support Analyst was £24,500 in advertised job vacancies in Yorkshire during the 6 months to 17 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Yorkshire
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 102 116 59
Rank change year-on-year +14 -57 +41
Permanent jobs requiring a Support Analyst 198 241 470
As % of all permanent IT jobs advertised in Yorkshire 2.75% 2.43% 4.38%
As % of the Job Titles category 2.83% 2.49% 4.48%
Number of salaries quoted 172 218 419
Yorkshire median annual salary £24,500 £26,000 £25,000
Median salary % change year-on-year -5.77% +4.00% -1.96%
10th Percentile £19,000 £18,000 £20,000
90th Percentile £36,475 £40,550 £40,000
England median annual salary £32,500 £30,000 £30,712
% change year-on-year +8.33% -2.32% -5.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 6,988 9,686 10,483
% of permanent IT jobs with a recognized job title 97.10% 97.61% 97.63%
Number of salaries quoted 5,748 8,258 8,985
Yorkshire median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £25,000 £26,000 £24,000
90th Percentile £62,500 £60,000 £60,000
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Support Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Support Analyst in Yorkshire

Support Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Yorkshire.

Salary trend for Support Analyst in Yorkshire

Support Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Support Analyst in Yorkshire over the 6 months to 17 February 2019.

Salary histogram for Support Analyst in Yorkshire

Support Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Yorkshire region over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +6 107 £27,000 +8.00% 18
North Yorkshire +14 64 £22,000 -12.00% 3
South Yorkshire -2 25 £26,500 -11.67% 10
East Yorkshire -2 1 £26,000 +18.18% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 17 February 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Support Analyst in the job title.

1 103 (52.02%) Microsoft
2 92 (46.46%) Active Directory
3 77 (38.89%) Windows
4 65 (32.83%) Firewall
5 60 (30.30%) ITIL
6 54 (27.27%) Cisco
7 52 (26.26%) VMware
8 49 (24.75%) Citrix
8 49 (24.75%) VMware Infrastructure
9 48 (24.24%) Meraki
9 48 (24.24%) SQL
10 46 (23.23%) Cisco Certification
10 46 (23.23%) Microsoft Certification
10 46 (23.23%) CCNA
11 45 (22.73%) VoIP
11 45 (22.73%) Wireless
12 44 (22.22%) Supplier Management
12 44 (22.22%) Polycom
12 44 (22.22%) Broadband
12 44 (22.22%) Aruba
13 43 (21.72%) MCITP
14 42 (21.21%) ADSL
14 42 (21.21%) 3G
15 41 (20.71%) Data Centre
16 40 (20.20%) MCSE
16 40 (20.20%) VMware Certified Professional (VCP)
17 37 (18.69%) Windows Server
18 34 (17.17%) SQL Server
19 32 (16.16%) Finance
20 28 (14.14%) Problem-Solving

Support Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (9.09%) MS Exchange
2 15 (7.58%) IIS
3 9 (4.55%) Exchange Server 2010
4 5 (2.53%) SharePoint
5 4 (2.02%) Exchange Server 2013
6 3 (1.52%) Skype for Business
6 3 (1.52%) Tomcat
7 2 (1.01%) Adobe Experience Manager
7 2 (1.01%) Apache
7 2 (1.01%) Confluence
7 2 (1.01%) Mule
7 2 (1.01%) Mule ESB
7 2 (1.01%) OpenEdge
8 1 (0.51%) IBM Notes
8 1 (0.51%) SAP Portal
8 1 (0.51%) SharePoint 2010
Applications
1 23 (11.62%) Microsoft Office
2 4 (2.02%) Microsoft Excel
3 1 (0.51%) Microsoft PowerPoint
Business Applications
1 6 (3.03%) SAP MM
2 5 (2.53%) SAP CO
2 5 (2.53%) SAP FI
2 5 (2.53%) SAP FI/CO
2 5 (2.53%) SAP SD
3 4 (2.02%) Dynamics CRM
3 4 (2.02%) SAP HR
3 4 (2.02%) SAP Payroll
4 1 (0.51%) Dynamics AX
4 1 (0.51%) Dynamics NAV
4 1 (0.51%) Infor LN
4 1 (0.51%) NetSuite
4 1 (0.51%) Oracle EBS
4 1 (0.51%) Oracle EBS R12
4 1 (0.51%) Oracle iRecruitment
4 1 (0.51%) Sage 200
4 1 (0.51%) SAP Business One
4 1 (0.51%) Visualfiles
Cloud Services
1 14 (7.07%) Office 365
2 11 (5.56%) Microsoft Azure
3 6 (3.03%) Amazon AWS
3 6 (3.03%) SaaS
Communications & Networking
1 65 (32.83%) Firewall
2 45 (22.73%) VoIP
2 45 (22.73%) Wireless
3 44 (22.22%) Broadband
4 42 (21.21%) 3G
4 42 (21.21%) ADSL
5 17 (8.59%) DNS
6 15 (7.58%) LAN
7 14 (7.07%) TCP/IP
8 11 (5.56%) WAN
9 10 (5.05%) DHCP
10 9 (4.55%) Wi-Fi
11 8 (4.04%) Network Security
11 8 (4.04%) SAN
12 7 (3.54%) iSCSI
13 6 (3.03%) Cisco IOS
14 4 (2.02%) VPN
15 3 (1.52%) Internet
15 3 (1.52%) Skype
16 2 (1.01%) FTP
Database & Business Intelligence
1 34 (17.17%) SQL Server
2 6 (3.03%) SQL Server 2008
3 4 (2.02%) RDBMS
3 4 (2.02%) Relational Database
4 3 (1.52%) DB2
4 3 (1.52%) SQL Server Integration Services
5 2 (1.01%) Azure SQL Database
5 2 (1.01%) SQL Server Reporting Services
6 1 (0.51%) Amazon Redshift
6 1 (0.51%) Azure SQL Data Warehouse
6 1 (0.51%) Crystal Reports
6 1 (0.51%) Data Mining
6 1 (0.51%) Data Warehouse
6 1 (0.51%) Oracle BI EE
6 1 (0.51%) Oracle Database
6 1 (0.51%) Oracle Database 11g
6 1 (0.51%) Oracle Database 12c
6 1 (0.51%) Oracle Reports
6 1 (0.51%) Power BI
6 1 (0.51%) SQL Server 2016
Development Applications
1 6 (3.03%) JIRA
2 3 (1.52%) Atlassian Bamboo
2 3 (1.52%) Bitbucket
2 3 (1.52%) MSI
2 3 (1.52%) Visual Studio
2 3 (1.52%) Visual Studio Team System
3 2 (1.01%) Jenkins
4 1 (0.51%) Oracle APEX
4 1 (0.51%) Oracle Forms
4 1 (0.51%) VSS/SourceSafe
General
1 32 (16.16%) Finance
2 10 (5.05%) Manufacturing
3 7 (3.54%) Banking
4 5 (2.53%) Telecoms
5 3 (1.52%) Advertising
5 3 (1.52%) Back Office
5 3 (1.52%) Local Government
5 3 (1.52%) Retail
6 2 (1.01%) Publishing
7 1 (0.51%) Marketing
Libraries, Frameworks & Software Standards
1 20 (10.10%) .NET
2 5 (2.53%) EDI
2 5 (2.53%) XML
3 2 (1.01%) HTML
3 2 (1.01%) Middleware
3 2 (1.01%) MSMQ
3 2 (1.01%) RabbitMQ
4 1 (0.51%) .NET Framework
4 1 (0.51%) ASP.NET
4 1 (0.51%) CSS
4 1 (0.51%) JSON
4 1 (0.51%) JSON Schema
4 1 (0.51%) OLE
4 1 (0.51%) Oracle Fusion
4 1 (0.51%) REST
4 1 (0.51%) SAP PI
4 1 (0.51%) SOAP
4 1 (0.51%) Web Services
4 1 (0.51%) XSLT
Miscellaneous
1 41 (20.71%) Data Centre
2 22 (11.11%) Analytical Skills
3 13 (6.57%) Self-Motivation
4 8 (4.04%) Management Information System
5 4 (2.02%) Fintech
6 3 (1.52%) User Experience
7 2 (1.01%) Analytical Mindset
7 2 (1.01%) CCTV
7 2 (1.01%) Learning Management System
7 2 (1.01%) Mobile App
7 2 (1.01%) RSA SecurID
7 2 (1.01%) Video Conferencing
8 1 (0.51%) AS400
8 1 (0.51%) CMDB
8 1 (0.51%) e-Learning
8 1 (0.51%) Enterprise Software
8 1 (0.51%) Replication
8 1 (0.51%) Social Media
Operating Systems
1 77 (38.89%) Windows
2 37 (18.69%) Windows Server
3 19 (9.60%) Windows 10
3 19 (9.60%) Windows 7
4 12 (6.06%) Windows Server 2012
5 10 (5.05%) Windows Server 2003
6 9 (4.55%) Android
6 9 (4.55%) Linux
7 8 (4.04%) Unix
7 8 (4.04%) Windows Server 2008
8 4 (2.02%) Mac OS
8 4 (2.02%) Windows 8
9 2 (1.01%) AIX
10 1 (0.51%) Apple iOS
10 1 (0.51%) CentOS
10 1 (0.51%) Debian
10 1 (0.51%) Ubuntu
10 1 (0.51%) Windows XP
Processes & Methodologies
1 60 (30.30%) ITIL
2 44 (22.22%) Supplier Management
3 28 (14.14%) Problem-Solving
4 12 (6.06%) Agile Software Development
4 12 (6.06%) Incident Management
4 12 (6.06%) Service Delivery
5 10 (5.05%) CRM
5 10 (5.05%) Logistics
5 10 (5.05%) Problem Management
6 9 (4.55%) ERP
6 9 (4.55%) ITSM
6 9 (4.55%) Service Management
7 8 (4.04%) Change Management
8 7 (3.54%) Continuous Improvement
9 6 (3.03%) Business Intelligence
9 6 (3.03%) Data Protection
9 6 (3.03%) Mobile Device Management
9 6 (3.03%) Project Management
9 6 (3.03%) Root Cause Analysis
9 6 (3.03%) Stakeholder Management
Programming Languages
1 48 (24.24%) SQL
2 14 (7.07%) C#
3 8 (4.04%) Java
4 7 (3.54%) JavaScript
4 7 (3.54%) PowerShell
4 7 (3.54%) T-SQL
4 7 (3.54%) VB
5 5 (2.53%) ABAP
6 4 (2.02%) Bash Shell
7 3 (1.52%) C
7 3 (1.52%) VBA
8 2 (1.01%) Perl
8 2 (1.01%) Python
9 1 (0.51%) ActionScript
9 1 (0.51%) ActionScript 2.0
9 1 (0.51%) PHP
9 1 (0.51%) PL/SQL
9 1 (0.51%) VB.NET
9 1 (0.51%) VBScript
9 1 (0.51%) XPath
Qualifications
1 46 (23.23%) CCNA
1 46 (23.23%) Cisco Certification
1 46 (23.23%) Microsoft Certification
2 43 (21.72%) MCITP
3 40 (20.20%) MCSE
3 40 (20.20%) VMware Certified Professional (VCP)
4 7 (3.54%) ITIL Certification
5 6 (3.03%) Degree
6 4 (2.02%) ITIL Foundation Certificate
7 3 (1.52%) MCP
7 3 (1.52%) MCSA
8 2 (1.01%) CCNP
8 2 (1.01%) Numerate Degree
9 1 (0.51%) A+ Certification
9 1 (0.51%) Network+ Certification
9 1 (0.51%) SC Cleared
9 1 (0.51%) Security Cleared
Quality Assurance & Compliance
1 28 (14.14%) ISO 9001
2 27 (13.64%) ISO/IEC 27001
3 16 (8.08%) SLA
4 8 (4.04%) QA
5 2 (1.01%) PMO
6 1 (0.51%) Data Quality
System Software
1 92 (46.46%) Active Directory
2 49 (24.75%) VMware Infrastructure
3 3 (1.52%) Hyper-V
3 3 (1.52%) Terminal Server
4 2 (1.01%) BitLocker
4 2 (1.01%) Docker
4 2 (1.01%) Terminal Services
5 1 (0.51%) Virtual Servers
Systems Management
1 11 (5.56%) SCCM
2 6 (3.03%) WSUS
3 3 (1.52%) SCOM
4 2 (1.01%) Microsoft Intune
5 1 (0.51%) cPanel
5 1 (0.51%) DameWare
5 1 (0.51%) Puppet
5 1 (0.51%) ServiceCenter
5 1 (0.51%) Single Sign-On
5 1 (0.51%) WhatsUp Gold
Vendors
1 103 (52.02%) Microsoft
2 54 (27.27%) Cisco
3 52 (26.26%) VMware
4 49 (24.75%) Citrix
5 48 (24.24%) Meraki
6 44 (22.22%) Aruba
6 44 (22.22%) Polycom
7 15 (7.58%) SAP
8 9 (4.55%) Oracle
9 8 (4.04%) Apple
10 6 (3.03%) HP
11 5 (2.53%) Avaya
12 3 (1.52%) ClickSoftware Technologies
12 3 (1.52%) F5
12 3 (1.52%) Sage
12 3 (1.52%) SonicWALL
12 3 (1.52%) Veeam
13 2 (1.01%) AppDynamics
13 2 (1.01%) Extreme Networks
13 2 (1.01%) Splunk