Period
to 22 January 2018

The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in Yorkshire during the 6 months to 22 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Yorkshire
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 110 57 92
Rank change year-on-year -53 +35 -6
Permanent jobs requiring a Support Analyst 240 467 380
As % of all permanent IT jobs advertised in Yorkshire 2.49% 4.37% 3.01%
As % of the Job Titles category 2.55% 4.47% 3.09%
Number of salaries quoted 216 401 314
Yorkshire median annual salary £26,000 £26,000 £25,500
Median salary % change year-on-year - +1.96% +2.00%
10th Percentile £18,000 £20,000 £19,000
90th Percentile £38,750 £40,000 £38,250
England median annual salary £30,000 £31,500 £32,500
% change year-on-year -4.76% -3.08% +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 9,423 10,448 12,305
% of permanent IT jobs with a recognized job title 97.66% 97.69% 97.41%
Number of salaries quoted 7,996 8,845 10,152
Yorkshire median annual salary £42,000 £40,000 £40,000
Median salary % change year-on-year +5.00% - +6.67%
10th Percentile £25,750 £24,250 £25,000
90th Percentile £60,000 £60,000 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Support Analyst in Yorkshire

Support Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Yorkshire.

Salary trend for Support Analyst in Yorkshire

Support Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Support Analyst in Yorkshire over the 6 months to 22 January 2018.

Salary histogram for Support Analyst in Yorkshire

Support Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Yorkshire region over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -44 152 £25,000 -9.09% 19
North Yorkshire -42 39 £24,000 - 5
South Yorkshire +3 21 £29,500 +3.51% 5
East Yorkshire -22 18 £22,000 -12.00% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 22 January 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Yorkshire region featuring Support Analyst in the job title.

1 117 (48.75%) Windows
2 88 (36.67%) Microsoft
3 84 (35.00%) Active Directory
4 69 (28.75%) Windows Server
5 65 (27.08%) SQL
6 52 (21.67%) SQL Server
7 45 (18.75%) Windows Server 2012
8 41 (17.08%) Microsoft Office
9 40 (16.67%) Office 365
10 39 (16.25%) ITIL
11 38 (15.83%) DNS
12 36 (15.00%) DHCP
13 35 (14.58%) Finance
13 35 (14.58%) Windows 7
14 34 (14.17%) SLA
15 31 (12.92%) IIS
16 28 (11.67%) VMware
17 27 (11.25%) VMware Infrastructure
17 27 (11.25%) Windows Server 2008
17 27 (11.25%) SharePoint
18 25 (10.42%) MS Exchange
19 24 (10.00%) Microsoft Azure
20 23 (9.58%) ERP
21 21 (8.75%) VoIP
21 21 (8.75%) Degree
22 20 (8.33%) Citrix
22 20 (8.33%) Analytical Skills
23 18 (7.50%) Stakeholder Management
23 18 (7.50%) Coaching
23 18 (7.50%) Hyper-V

Support Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (12.92%) IIS
2 27 (11.25%) SharePoint
3 25 (10.42%) MS Exchange
4 11 (4.58%) Skype for Business
5 10 (4.17%) Exchange Server 2010
6 4 (1.67%) Apache
7 1 (0.42%) IBM Domino
7 1 (0.42%) IBM Notes
7 1 (0.42%) SharePoint 2013
7 1 (0.42%) Tomcat
Applications
1 41 (17.08%) Microsoft Office
2 8 (3.33%) Microsoft Excel
3 1 (0.42%) Microsoft PowerPoint
3 1 (0.42%) Microsoft Project
Business Applications
1 5 (2.08%) Dynamics AX
2 4 (1.67%) Sage 200
3 3 (1.25%) Dynamics CRM
3 3 (1.25%) Dynamics NAV
3 3 (1.25%) NetSuite
3 3 (1.25%) SAP Business One
4 2 (0.83%) SAP ERP
4 2 (0.83%) Unit4 Business World
5 1 (0.42%) SAP CO
5 1 (0.42%) SAP FI
5 1 (0.42%) SAP FI/CO
Cloud Services
1 40 (16.67%) Office 365
2 24 (10.00%) Microsoft Azure
3 3 (1.25%) Amazon AWS
4 2 (0.83%) Azure Active Directory
4 2 (0.83%) OneDrive
5 1 (0.42%) IaaS
5 1 (0.42%) PaaS
Communications & Networking
1 38 (15.83%) DNS
2 36 (15.00%) DHCP
3 21 (8.75%) VoIP
4 17 (7.08%) TCP/IP
5 13 (5.42%) Firewall
5 13 (5.42%) Remote Desktop
6 12 (5.00%) SAN
7 11 (4.58%) LAN
8 9 (3.75%) ADSL
8 9 (3.75%) Broadband
8 9 (3.75%) Wireless
9 8 (3.33%) Internet
10 7 (2.92%) 3G
10 7 (2.92%) WAN
11 5 (2.08%) Skype
11 5 (2.08%) VLAN
12 4 (1.67%) ISDN
12 4 (1.67%) VPN
12 4 (1.67%) WebEx
13 3 (1.25%) FTP
Database & Business Intelligence
1 52 (21.67%) SQL Server
2 12 (5.00%) Crystal Reports
3 9 (3.75%) SQL Server Reporting Services
4 8 (3.33%) Amazon RDS
5 6 (2.50%) OLAP
5 6 (2.50%) SAP BW
6 5 (2.08%) MySQL
6 5 (2.08%) SQL Server 2008
6 5 (2.08%) SQL Server 2012
7 4 (1.67%) SQL Server Integration Services
8 3 (1.25%) SQL Server 2000
8 3 (1.25%) SQL Server 2005
8 3 (1.25%) SQL Server Analysis Services
9 2 (0.83%) Oracle Database
10 1 (0.42%) Power BI
10 1 (0.42%) SQL Server 2016
Development Applications
1 5 (2.08%) Selenium
2 3 (1.25%) JIRA
3 2 (0.83%) Visual Studio Team System
4 1 (0.42%) Team Foundation Server
General
1 35 (14.58%) Finance
2 7 (2.92%) Retail
3 6 (2.50%) Legal
4 5 (2.08%) Manufacturing
4 5 (2.08%) Telecoms
5 2 (0.83%) Advertising
6 1 (0.42%) Back Office
6 1 (0.42%) Banking
6 1 (0.42%) Law
6 1 (0.42%) Local Government
Libraries, Frameworks & Software Standards
1 14 (5.83%) .NET
2 12 (5.00%) HTML
3 5 (2.08%) ODBC
3 5 (2.08%) XML
4 4 (1.67%) CSS
4 4 (1.67%) LAMP
4 4 (1.67%) REST
4 4 (1.67%) SOAP
4 4 (1.67%) Web Services
4 4 (1.67%) WSDL
5 2 (0.83%) ASP.NET
5 2 (0.83%) RESTful
6 1 (0.42%) WSH
Miscellaneous
1 20 (8.33%) Analytical Skills
2 11 (4.58%) Computer Science
2 11 (4.58%) Driving Licence
3 10 (4.17%) Clustering
3 10 (4.17%) Management Information System
4 6 (2.50%) Data Centre
5 5 (2.08%) PKI
6 4 (1.67%) Handset
6 4 (1.67%) Linux Command Line
6 4 (1.67%) Replication
7 3 (1.25%) EPoS
7 3 (1.25%) Video Conferencing
8 2 (0.83%) FMCG
8 2 (0.83%) N-Tier
9 1 (0.42%) Greenfield Project
9 1 (0.42%) Hybrid Cloud
9 1 (0.42%) iPhone
9 1 (0.42%) iSeries
9 1 (0.42%) Mobile Computing
9 1 (0.42%) Smartphone
Operating Systems
1 117 (48.75%) Windows
2 69 (28.75%) Windows Server
3 45 (18.75%) Windows Server 2012
4 35 (14.58%) Windows 7
5 27 (11.25%) Windows Server 2008
6 14 (5.83%) Windows Server 2003
7 13 (5.42%) Linux
8 12 (5.00%) Windows 10
9 10 (4.17%) Windows 8
10 8 (3.33%) Windows XP
11 5 (2.08%) Android
12 4 (1.67%) Apple iOS
12 4 (1.67%) Unix
12 4 (1.67%) Windows Phone
13 3 (1.25%) Windows Vista
14 2 (0.83%) Windows 2000 Server
15 1 (0.42%) CentOS
15 1 (0.42%) Red Hat Enterprise Linux
15 1 (0.42%) Windows 2000
Processes & Methodologies
1 39 (16.25%) ITIL
2 23 (9.58%) ERP
3 18 (7.50%) Coaching
3 18 (7.50%) Stakeholder Management
4 17 (7.08%) Change Management
5 16 (6.67%) CRM
6 14 (5.83%) Business Intelligence
7 12 (5.00%) Process Improvement
8 10 (4.17%) Data Analysis
8 10 (4.17%) Disaster Recovery
8 10 (4.17%) Mentoring
8 10 (4.17%) Release Management
9 9 (3.75%) Customer-Centricity
9 9 (3.75%) Incident Management
9 9 (3.75%) Service Delivery
9 9 (3.75%) User Acceptance Testing
10 8 (3.33%) Stakeholder and Relationship Management
11 7 (2.92%) ITSM
11 7 (2.92%) Malware Detection/Protection
11 7 (2.92%) Software Licensing
Programming Languages
1 65 (27.08%) SQL
2 16 (6.67%) T-SQL
3 13 (5.42%) C#
4 6 (2.50%) PowerShell
5 5 (2.08%) JavaScript
6 4 (1.67%) Bash Shell
6 4 (1.67%) PHP
7 2 (0.83%) C
7 2 (0.83%) Java
7 2 (0.83%) VBScript
8 1 (0.42%) PL/SQL
8 1 (0.42%) VB
Qualifications
1 21 (8.75%) Degree
2 10 (4.17%) ITIL Certification
3 6 (2.50%) Computer Science Degree
4 5 (2.08%) ITIL Foundation Certificate
4 5 (2.08%) Security Cleared
5 4 (1.67%) Microsoft Certification
6 3 (1.25%) MCSA
6 3 (1.25%) NVQ Level 3
7 2 (0.83%) CCNA
7 2 (0.83%) Cisco Certification
7 2 (0.83%) MCP
7 2 (0.83%) SC Cleared
8 1 (0.42%) MCDST
8 1 (0.42%) MCITP
8 1 (0.42%) MCSE
Quality Assurance & Compliance
1 34 (14.17%) SLA
2 6 (2.50%) QA
3 3 (1.25%) ISO/IEC 27001
4 2 (0.83%) ISO 9001
5 1 (0.42%) PMO
System Software
1 84 (35.00%) Active Directory
2 27 (11.25%) VMware Infrastructure
3 18 (7.50%) Hyper-V
4 9 (3.75%) XenApp
4 9 (3.75%) XenDesktop
4 9 (3.75%) XenServer
5 6 (2.50%) Terminal Services
6 5 (2.08%) Virtual Desktop
7 4 (1.67%) vSphere
8 1 (0.42%) Terminal Server
8 1 (0.42%) Virtual Machines
Systems Management
1 17 (7.08%) SCCM
2 11 (4.58%) Backup Exec
2 11 (4.58%) SCOM
3 9 (3.75%) Microsoft Data Protection Manager
3 9 (3.75%) ServiceCenter
4 8 (3.33%) NetBackup
5 4 (1.67%) vCenter Server
5 4 (1.67%) WSUS
6 3 (1.25%) DameWare
6 3 (1.25%) Perfmon
7 1 (0.42%) Norton AntiVirus
Vendors
1 88 (36.67%) Microsoft
2 28 (11.67%) VMware
3 20 (8.33%) Citrix
4 17 (7.08%) Cisco
5 15 (6.25%) Veeam
6 14 (5.83%) SAP
7 10 (4.17%) Dell
7 10 (4.17%) HP
8 9 (3.75%) Aruba
8 9 (3.75%) CommVault
8 9 (3.75%) Meraki
8 9 (3.75%) Oracle
9 8 (3.33%) Apple
10 7 (2.92%) IFS
11 6 (2.50%) Polycom
12 5 (2.08%) iManage
12 5 (2.08%) Remedy
12 5 (2.08%) Sage
13 4 (1.67%) Huawei
13 4 (1.67%) ServiceNow