Period
to 18 September 2018

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in Yorkshire during the 6 months to 18 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Yorkshire
6 months to
18 Sep 2018
Same period 2017 Same period 2016
Rank 138 76 57
Rank change year-on-year -62 -19 +36
Permanent jobs requiring a Support Analyst 183 360 510
As % of all permanent IT jobs advertised in Yorkshire 2.08% 3.56% 4.51%
As % of the Job Titles category 2.14% 3.65% 4.61%
Number of salaries quoted 144 292 411
Yorkshire median annual salary £27,000 £28,500 £26,000
Median salary % change year-on-year -5.26% +9.62% -5.45%
10th Percentile £19,250 £19,000 £19,375
90th Percentile £42,500 £37,450 £35,000
England median annual salary £32,500 £32,500 £31,000
% change year-on-year - +4.84% -4.62%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 8,537 9,866 11,069
% of permanent IT jobs with a recognized job title 96.88% 97.54% 97.88%
Number of salaries quoted 7,071 8,266 9,186
Yorkshire median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% -
10th Percentile £25,000 £25,000 £24,500
90th Percentile £61,250 £61,250 £61,700
England median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Support Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Support Analyst in Yorkshire

Support Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Yorkshire.

Salary trend for Support Analyst in Yorkshire

Support Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Support Analyst in Yorkshire over the 6 months to 18 September 2018.

Salary histogram for Support Analyst in Yorkshire

Support Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Yorkshire region over the 6 months to 18 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -33 132 £27,000 -1.82% 9
North Yorkshire -35 31 £25,000 -28.57% 1
South Yorkshire -25 11 £20,500 -41.43% 1
East Yorkshire +9 6 £19,500 -44.29% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 18 September 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Support Analyst in the job title.

1 91 (49.73%) Windows
2 76 (41.53%) Microsoft
3 58 (31.69%) SQL
4 50 (27.32%) ITIL
5 49 (26.78%) SQL Server
5 49 (26.78%) Active Directory
6 46 (25.14%) Problem-Solving
7 45 (24.59%) Microsoft Office
8 40 (21.86%) Finance
9 32 (17.49%) Windows Server
10 28 (15.30%) .NET
11 21 (11.48%) Office 365
12 19 (10.38%) MS Exchange
12 19 (10.38%) Analytical Skills
13 18 (9.84%) Self-Motivation
13 18 (9.84%) Replication
14 17 (9.29%) Windows 7
14 17 (9.29%) SLA
14 17 (9.29%) Service Management
15 15 (8.20%) TCP/IP
15 15 (8.20%) DNS
15 15 (8.20%) IIS
15 15 (8.20%) VMware
15 15 (8.20%) Retail
16 14 (7.65%) T-SQL
17 13 (7.10%) Change Management
17 13 (7.10%) QA
17 13 (7.10%) SCCM
18 12 (6.56%) Windows 10
18 12 (6.56%) ITSM

Support Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (10.38%) MS Exchange
2 15 (8.20%) IIS
3 8 (4.37%) Exchange Server 2010
3 8 (4.37%) SharePoint
4 6 (3.28%) Exchange Server 2013
5 3 (1.64%) Skype for Business
6 1 (0.55%) SharePoint 2013
Applications
1 45 (24.59%) Microsoft Office
2 8 (4.37%) Microsoft Excel
3 1 (0.55%) Microsoft PowerPoint
Business Applications
1 4 (2.19%) Dynamics AX
1 4 (2.19%) SAP CO
1 4 (2.19%) SAP FI
1 4 (2.19%) SAP FI/CO
2 3 (1.64%) Carpe Diem
2 3 (1.64%) Elite 3E
3 1 (0.55%) iTrent
3 1 (0.55%) Magento
3 1 (0.55%) NetSuite
3 1 (0.55%) Remedy ITSM
3 1 (0.55%) ResourceLink
3 1 (0.55%) Sage 200
3 1 (0.55%) SAP Business One
3 1 (0.55%) SAP HR
3 1 (0.55%) SnowdropKCS
3 1 (0.55%) Visualfiles
Cloud Services
1 21 (11.48%) Office 365
2 7 (3.83%) Microsoft Azure
3 5 (2.73%) SaaS
4 2 (1.09%) Amazon AWS
4 2 (1.09%) Azure Active Directory
4 2 (1.09%) Dynamics 365
5 1 (0.55%) Cloud Computing
Communications & Networking
1 15 (8.20%) DNS
1 15 (8.20%) TCP/IP
2 12 (6.56%) DHCP
3 10 (5.46%) LAN
4 9 (4.92%) WAN
5 6 (3.28%) Firewall
6 5 (2.73%) VoIP
7 3 (1.64%) IP Telephony
7 3 (1.64%) RTP
7 3 (1.64%) Skype
7 3 (1.64%) VPN
7 3 (1.64%) Wi-Fi
8 2 (1.09%) DSL
8 2 (1.09%) iSCSI
8 2 (1.09%) LLU
8 2 (1.09%) Network Security
8 2 (1.09%) SAN
8 2 (1.09%) Unified Communications
8 2 (1.09%) Wireless
9 1 (0.55%) Intranet
Database & Business Intelligence
1 49 (26.78%) SQL Server
2 11 (6.01%) SQL Server 2008
3 4 (2.19%) DB2
4 3 (1.64%) Crystal Reports
4 3 (1.64%) Relational Database
4 3 (1.64%) SAP BW
5 2 (1.09%) Data Warehouse
5 2 (1.09%) RDBMS
5 2 (1.09%) SQL Server 2012
5 2 (1.09%) SQL Server Reporting Services
6 1 (0.55%) Amazon Redshift
6 1 (0.55%) Azure SQL Data Warehouse
6 1 (0.55%) Azure SQL Database
6 1 (0.55%) MySQL
6 1 (0.55%) Power BI
6 1 (0.55%) SQL Server 2014
6 1 (0.55%) SQL Server Analysis Services
Development Applications
1 6 (3.28%) Visual Studio
2 5 (2.73%) Git (software)
2 5 (2.73%) SQL Server Management Studio (SSMS)
2 5 (2.73%) Team Foundation Server
2 5 (2.73%) Visual Studio Tools for Office
General
1 40 (21.86%) Finance
2 15 (8.20%) Retail
3 6 (3.28%) Banking
3 6 (3.28%) Legal
4 5 (2.73%) Advertising
4 5 (2.73%) Back Office
4 5 (2.73%) Marketing
4 5 (2.73%) Telecoms
5 3 (1.64%) Publishing
6 2 (1.09%) Manufacturing
7 1 (0.55%) French Language
7 1 (0.55%) Law
7 1 (0.55%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 28 (15.30%) .NET
2 7 (3.83%) Web Services
3 6 (3.28%) EDI
3 6 (3.28%) XML
4 5 (2.73%) ASP.NET
5 3 (1.64%) HTML
5 3 (1.64%) ODBC
6 2 (1.09%) CSS
6 2 (1.09%) SOAP
7 1 (0.55%) .NET Framework
7 1 (0.55%) COM
7 1 (0.55%) REST
7 1 (0.55%) TAPI
Miscellaneous
1 19 (10.38%) Analytical Skills
2 18 (9.84%) Replication
2 18 (9.84%) Self-Motivation
3 10 (5.46%) e-Learning
4 7 (3.83%) Data Centre
5 6 (3.28%) CCTV
6 3 (1.64%) Blackberry
6 3 (1.64%) CMDB
6 3 (1.64%) Driving Licence
6 3 (1.64%) Video Conferencing
7 2 (1.09%) Computer Science
7 2 (1.09%) Fintech
7 2 (1.09%) Management Information System
8 1 (0.55%) AS400
8 1 (0.55%) Enterprise Software
8 1 (0.55%) NHS
8 1 (0.55%) PKI
8 1 (0.55%) Social Media
Operating Systems
1 91 (49.73%) Windows
2 32 (17.49%) Windows Server
3 17 (9.29%) Windows 7
4 12 (6.56%) Windows 10
5 10 (5.46%) Windows Server 2012
6 6 (3.28%) Linux
7 4 (2.19%) Windows Server 2008
8 3 (1.64%) Apple iOS
8 3 (1.64%) OpenVMS
8 3 (1.64%) Unix
8 3 (1.64%) VMS
8 3 (1.64%) Windows Server 2003
9 2 (1.09%) Windows XP
10 1 (0.55%) CentOS
10 1 (0.55%) Debian
10 1 (0.55%) Ubuntu
10 1 (0.55%) Windows 2000 Server
10 1 (0.55%) Windows Vista
Processes & Methodologies
1 50 (27.32%) ITIL
2 46 (25.14%) Problem-Solving
3 17 (9.29%) Service Management
4 13 (7.10%) Change Management
5 12 (6.56%) ITSM
6 11 (6.01%) Incident Management
7 9 (4.92%) B2B
7 9 (4.92%) Customer Requirements
7 9 (4.92%) ERP
8 8 (4.37%) Service Delivery
9 6 (3.28%) Business Intelligence
9 6 (3.28%) CRM
9 6 (3.28%) Time Management
10 5 (2.73%) DevOps
10 5 (2.73%) E-Commerce
10 5 (2.73%) Problem Management
10 5 (2.73%) Root Cause Analysis
11 4 (2.19%) Configuration Management
11 4 (2.19%) Migration
11 4 (2.19%) Stakeholder Management
Programming Languages
1 58 (31.69%) SQL
2 14 (7.65%) T-SQL
3 12 (6.56%) C#
4 9 (4.92%) VB
5 8 (4.37%) VBA
6 5 (2.73%) PowerShell
7 4 (2.19%) JavaScript
8 1 (0.55%) Bash Shell
8 1 (0.55%) PHP
8 1 (0.55%) PL/SQL
8 1 (0.55%) Python
8 1 (0.55%) Shell Script
8 1 (0.55%) VB.NET
8 1 (0.55%) VBScript
8 1 (0.55%) X++
Qualifications
1 8 (4.37%) Microsoft Certification
2 5 (2.73%) Degree
2 5 (2.73%) Security Cleared
3 4 (2.19%) ITIL Certification
4 3 (1.64%) A+ Certification
4 3 (1.64%) CCNA
4 3 (1.64%) Cisco Certification
4 3 (1.64%) MCP
4 3 (1.64%) MCSE
5 1 (0.55%) MCITP
5 1 (0.55%) MCSA
5 1 (0.55%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (9.29%) SLA
2 13 (7.10%) QA
3 3 (1.64%) ISO/IEC 27001
4 2 (1.09%) ISO 14001
4 2 (1.09%) ISO 9001
4 2 (1.09%) ISO/IEC 20000
5 1 (0.55%) GDPR
5 1 (0.55%) PMO
System Software
1 49 (26.78%) Active Directory
2 6 (3.28%) VMware Infrastructure
3 3 (1.64%) Terminal Services
3 3 (1.64%) Virtual Desktop
4 2 (1.09%) Virtual Machines
5 1 (0.55%) Hyper-V
Systems Management
1 13 (7.10%) SCCM
2 5 (2.73%) WSUS
3 3 (1.64%) NetBackup
4 1 (0.55%) cPanel
4 1 (0.55%) McAfee ePO
4 1 (0.55%) Puppet
4 1 (0.55%) Single Sign-On
4 1 (0.55%) Symantec Endpoint Protection
Vendors
1 76 (41.53%) Microsoft
2 15 (8.20%) VMware
3 11 (6.01%) SAP
4 8 (4.37%) Citrix
5 5 (2.73%) Oracle
6 4 (2.19%) Cisco
6 4 (2.19%) HP
7 3 (1.64%) Apple
7 3 (1.64%) iManage
7 3 (1.64%) McAfee
8 2 (1.09%) Aerohive Networks
8 2 (1.09%) Epicor
8 2 (1.09%) Infor
8 2 (1.09%) Remedy
8 2 (1.09%) Sage
8 2 (1.09%) SolarWinds
8 2 (1.09%) Symantec
9 1 (0.55%) AppDynamics
9 1 (0.55%) LexisNexis
9 1 (0.55%) Twitter