Period
to 15 November 2018

The median annual salary for a Support Analyst was £26,500 in advertised job vacancies in Yorkshire during the 6 months to 15 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > Yorkshire
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 129 85 54
Rank change year-on-year -44 -31 +38
Permanent jobs requiring a Support Analyst 190 311 522
As % of all permanent IT jobs advertised in Yorkshire 2.26% 3.15% 4.65%
As % of the Job Titles category 2.34% 3.23% 4.74%
Number of salaries quoted 153 260 445
Yorkshire median annual salary £26,500 £26,000 £27,000
Median salary % change year-on-year +1.92% -3.70% -1.82%
10th Percentile £19,250 £18,725 £19,500
90th Percentile £38,750 £36,000 £38,000
England median annual salary £32,500 £31,000 £31,500
% change year-on-year +4.84% -1.59% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Yorkshire
Permanent vacancies in Yorkshire with a recognized job title 8,132 9,629 11,004
% of permanent IT jobs with a recognized job title 96.75% 97.49% 97.98%
Number of salaries quoted 6,671 8,068 9,296
Yorkshire median annual salary £42,500 £41,000 £40,000
Median salary % change year-on-year +3.66% +2.50% -
10th Percentile £25,000 £25,000 £24,500
90th Percentile £61,250 £60,000 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

Support Analyst
Job Vacancy Trend in Yorkshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Support Analyst in Yorkshire

Support Analyst
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Yorkshire.

Salary trend for Support Analyst in Yorkshire

Support Analyst
Salary Histogram in Yorkshire

The salary distribution of IT jobs citing Support Analyst in Yorkshire over the 6 months to 15 November 2018.

Salary histogram for Support Analyst in Yorkshire

Support Analyst
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Yorkshire region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -49 116 £27,000 +3.85% 10
North Yorkshire -6 43 £25,000 -3.85% 2
South Yorkshire -14 22 £22,500 -25.00% 9
East Yorkshire -4 6 £19,500 -11.36%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 15 November 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Yorkshire region featuring Support Analyst in the job title.

1 93 (48.95%) Microsoft
2 85 (44.74%) Windows
3 65 (34.21%) Active Directory
4 58 (30.53%) SQL
5 50 (26.32%) ITIL
6 48 (25.26%) SQL Server
7 41 (21.58%) Windows Server
7 41 (21.58%) Problem-Solving
8 40 (21.05%) Microsoft Office
9 35 (18.42%) Finance
10 26 (13.68%) VMware
11 24 (12.63%) Firewall
12 23 (12.11%) SLA
13 22 (11.58%) MS Exchange
13 22 (11.58%) .NET
13 22 (11.58%) Windows 7
14 21 (11.05%) Office 365
14 21 (11.05%) Analytical Skills
14 21 (11.05%) DNS
15 19 (10.00%) TCP/IP
15 19 (10.00%) IIS
15 19 (10.00%) Windows 10
16 17 (8.95%) Citrix
16 17 (8.95%) Microsoft Certification
16 17 (8.95%) VMware Infrastructure
17 16 (8.42%) SCCM
17 16 (8.42%) Self-Motivation
17 16 (8.42%) QA
18 15 (7.89%) Service Management
18 15 (7.89%) DHCP

Support Analyst Skill Set
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (11.58%) MS Exchange
2 19 (10.00%) IIS
3 13 (6.84%) Exchange Server 2010
4 6 (3.16%) Exchange Server 2013
4 6 (3.16%) SharePoint
5 5 (2.63%) Skype for Business
6 3 (1.58%) Tomcat
7 2 (1.05%) OpenEdge
8 1 (0.53%) IBM Notes
8 1 (0.53%) SharePoint 2013
Applications
1 40 (21.05%) Microsoft Office
2 9 (4.74%) Microsoft Excel
3 2 (1.05%) Microsoft PowerPoint
Business Applications
1 5 (2.63%) Dynamics AX
2 3 (1.58%) SAP CO
2 3 (1.58%) SAP FI
2 3 (1.58%) SAP FI/CO
3 2 (1.05%) Dynamics CRM
4 1 (0.53%) Carpe Diem
4 1 (0.53%) Dynamics NAV
4 1 (0.53%) Elite 3E
4 1 (0.53%) iTrent
4 1 (0.53%) NetSuite
4 1 (0.53%) Oracle EBS
4 1 (0.53%) Oracle EBS R12
4 1 (0.53%) Oracle iRecruitment
4 1 (0.53%) Remedy ITSM
4 1 (0.53%) ResourceLink
4 1 (0.53%) Sage 200
4 1 (0.53%) SAP Business One
4 1 (0.53%) SAP HR
4 1 (0.53%) SnowdropKCS
4 1 (0.53%) Visualfiles
Cloud Services
1 21 (11.05%) Office 365
2 7 (3.68%) SaaS
3 5 (2.63%) Microsoft Azure
4 2 (1.05%) Amazon AWS
4 2 (1.05%) Azure Active Directory
4 2 (1.05%) Dynamics 365
5 1 (0.53%) Cloud Computing
Communications & Networking
1 24 (12.63%) Firewall
2 21 (11.05%) DNS
3 19 (10.00%) TCP/IP
4 15 (7.89%) DHCP
5 11 (5.79%) Wireless
6 10 (5.26%) Broadband
6 10 (5.26%) LAN
6 10 (5.26%) VoIP
7 9 (4.74%) 3G
7 9 (4.74%) ADSL
7 9 (4.74%) WAN
8 7 (3.68%) Network Security
8 7 (3.68%) SAN
9 6 (3.16%) iSCSI
10 5 (2.63%) Skype
10 5 (2.63%) Wi-Fi
11 2 (1.05%) Internet
11 2 (1.05%) VPN
12 1 (0.53%) Extranet
12 1 (0.53%) FTP
Database & Business Intelligence
1 48 (25.26%) SQL Server
2 7 (3.68%) SQL Server 2008
3 3 (1.58%) RDBMS
3 3 (1.58%) Relational Database
3 3 (1.58%) SAP BW
4 2 (1.05%) Azure SQL Database
4 2 (1.05%) Crystal Reports
4 2 (1.05%) DB2
4 2 (1.05%) SQL Server Integration Services
4 2 (1.05%) SQL Server Reporting Services
5 1 (0.53%) Amazon Redshift
5 1 (0.53%) Azure SQL Data Warehouse
5 1 (0.53%) MySQL
5 1 (0.53%) Oracle BI EE
5 1 (0.53%) Oracle Database
5 1 (0.53%) Oracle Database 11g
5 1 (0.53%) Oracle Database 12c
5 1 (0.53%) Oracle Reports
5 1 (0.53%) Power BI
5 1 (0.53%) SQL Server 2016
Development Applications
1 5 (2.63%) Git (software)
1 5 (2.63%) SQL Server Management Studio (SSMS)
1 5 (2.63%) Team Foundation Server
1 5 (2.63%) Visual Studio
1 5 (2.63%) Visual Studio Tools for Office
2 2 (1.05%) MSI
3 1 (0.53%) JIRA
3 1 (0.53%) Oracle APEX
3 1 (0.53%) Oracle Forms
3 1 (0.53%) VSS/SourceSafe
General
1 35 (18.42%) Finance
2 13 (6.84%) Retail
3 7 (3.68%) Banking
4 6 (3.16%) Advertising
4 6 (3.16%) Manufacturing
4 6 (3.16%) Telecoms
5 5 (2.63%) Back Office
6 3 (1.58%) Legal
6 3 (1.58%) Local Government
7 1 (0.53%) Law
7 1 (0.53%) Marketing
7 1 (0.53%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 22 (11.58%) .NET
2 5 (2.63%) ASP.NET
2 5 (2.63%) Web Services
2 5 (2.63%) XML
3 4 (2.11%) EDI
3 4 (2.11%) HTML
4 2 (1.05%) CSS
4 2 (1.05%) Middleware
4 2 (1.05%) MSMQ
4 2 (1.05%) RabbitMQ
5 1 (0.53%) COM
5 1 (0.53%) JSON
5 1 (0.53%) JSON Schema
5 1 (0.53%) ODBC
5 1 (0.53%) OLE
5 1 (0.53%) Oracle Fusion
5 1 (0.53%) TAPI
Miscellaneous
1 21 (11.05%) Analytical Skills
2 16 (8.42%) Self-Motivation
3 14 (7.37%) Data Centre
4 13 (6.84%) Replication
5 10 (5.26%) e-Learning
6 6 (3.16%) CCTV
7 4 (2.11%) Fintech
8 3 (1.58%) Driving Licence
8 3 (1.58%) Management Information System
9 2 (1.05%) Video Conferencing
10 1 (0.53%) AS400
10 1 (0.53%) Computer Science
10 1 (0.53%) Enterprise Software
10 1 (0.53%) NHS
10 1 (0.53%) PKI
10 1 (0.53%) Social Media
10 1 (0.53%) User Experience
Operating Systems
1 85 (44.74%) Windows
2 41 (21.58%) Windows Server
3 22 (11.58%) Windows 7
4 19 (10.00%) Windows 10
5 14 (7.37%) Windows Server 2012
6 9 (4.74%) Windows Server 2003
7 6 (3.16%) Linux
8 5 (2.63%) Windows Server 2008
9 3 (1.58%) Android
9 3 (1.58%) Unix
10 1 (0.53%) AIX
10 1 (0.53%) Apple iOS
10 1 (0.53%) CentOS
10 1 (0.53%) Debian
10 1 (0.53%) Ubuntu
10 1 (0.53%) Windows 2000 Server
10 1 (0.53%) Windows XP
Processes & Methodologies
1 50 (26.32%) ITIL
2 41 (21.58%) Problem-Solving
3 15 (7.89%) Service Management
4 13 (6.84%) Service Delivery
5 12 (6.32%) ITSM
6 10 (5.26%) ERP
7 9 (4.74%) Incident Management
7 9 (4.74%) Supplier Management
8 8 (4.21%) CRM
8 8 (4.21%) Problem Management
9 7 (3.68%) Change Management
10 6 (3.16%) B2B
10 6 (3.16%) Business Analysis
10 6 (3.16%) Customer Requirements
10 6 (3.16%) Root Cause Analysis
10 6 (3.16%) User Acceptance Testing
11 5 (2.63%) Analytics
11 5 (2.63%) Data Analytics
11 5 (2.63%) Patch Management
11 5 (2.63%) Process Improvement
Programming Languages
1 58 (30.53%) SQL
2 13 (6.84%) C#
2 13 (6.84%) T-SQL
3 10 (5.26%) VBA
4 8 (4.21%) JavaScript
4 8 (4.21%) PowerShell
5 7 (3.68%) VB
6 5 (2.63%) Java
7 3 (1.58%) C
8 2 (1.05%) Bash Shell
8 2 (1.05%) Python
9 1 (0.53%) PHP
9 1 (0.53%) PL/SQL
9 1 (0.53%) VBScript
9 1 (0.53%) X++
Qualifications
1 17 (8.95%) Microsoft Certification
2 12 (6.32%) MCITP
2 12 (6.32%) MCSE
3 10 (5.26%) CCNA
3 10 (5.26%) Cisco Certification
4 9 (4.74%) VMware Certified Professional (VCP)
5 5 (2.63%) Security Cleared
6 4 (2.11%) Degree
7 3 (1.58%) ITIL Certification
8 2 (1.05%) MCP
8 2 (1.05%) MCSA
Quality Assurance & Compliance
1 23 (12.11%) SLA
2 16 (8.42%) QA
3 11 (5.79%) ISO 9001
3 11 (5.79%) ISO/IEC 27001
4 3 (1.58%) PMO
5 1 (0.53%) GDPR
5 1 (0.53%) ISO 14001
5 1 (0.53%) ISO/IEC 20000
System Software
1 65 (34.21%) Active Directory
2 17 (8.95%) VMware Infrastructure
3 3 (1.58%) Terminal Server
3 3 (1.58%) Terminal Services
4 2 (1.05%) BitLocker
4 2 (1.05%) Hyper-V
5 1 (0.53%) Virtual Desktop
Systems Management
1 16 (8.42%) SCCM
2 4 (2.11%) WSUS
3 3 (1.58%) SCOM
4 2 (1.05%) Microsoft Intune
5 1 (0.53%) cPanel
5 1 (0.53%) McAfee ePO
5 1 (0.53%) NetBackup
5 1 (0.53%) Puppet
5 1 (0.53%) Single Sign-On
5 1 (0.53%) Symantec Endpoint Protection
5 1 (0.53%) WhatsUp Gold
Vendors
1 93 (48.95%) Microsoft
2 26 (13.68%) VMware
3 17 (8.95%) Citrix
4 15 (7.89%) Cisco
5 12 (6.32%) SAP
6 11 (5.79%) Polycom
7 10 (5.26%) Aruba
7 10 (5.26%) Meraki
8 9 (4.74%) Oracle
9 5 (2.63%) HP
9 5 (2.63%) McAfee
10 3 (1.58%) Sage
10 3 (1.58%) Veeam
11 2 (1.05%) Apple
11 2 (1.05%) Avaya
11 2 (1.05%) ClickSoftware Technologies
11 2 (1.05%) Epicor
11 2 (1.05%) Infor
11 2 (1.05%) Remedy
11 2 (1.05%) Symantec