126 to 150 of 201 Customer Experience Jobs in Berkshire

biggest and most high-profile digital transformation programmes, a once-in-a-generation reform of government products and services. The ideal candidate will have experience working in Agile teams, public sector (GDS), dealing with stakeholders across technical teams, business change teams and end users. Experience in Identity and … requirements and deliverables being produced to ensure alignment with stakeholder expectations, Research, gather requirements, analysis, process design, user story creation for topics such as: Customer experience/user journey Identity lifecycle (joiner, mover, leaver) Lifecycle automation – HR driven data integration Contractor registration Access management processes (request, approve, review More ❯

biggest and most high-profile digital transformation programmes, a once-in-a-generation reform of government products and services. The ideal candidate will have experience working in Agile teams, public sector (GDS), dealing with stakeholders across technical teams, business change teams and end users. Experience in Identity and … requirements and deliverables being produced to ensure alignment with stakeholder expectations, Research, gather requirements, analysis, process design, user story creation for topics such as: Customer experience/user journey Identity lifecycle (joiner, mover, leaver) Lifecycle automation – HR driven data integration Contractor registration Access management processes (request, approve, review More ❯

human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development. This is the job Are you a dynamic, result-driven professional with a proven More ❯

clients needs. About You This role delivers a high quality, proactive and timely in-house AV service to internal and external clients, ensuring excellent customer service and client experience of the Ri. As the successful applicant, you will work primarily with the Venue Hire, Facilities & Programmes team as … receive a proactive and consistent service. You will also advise clients about AV needs for conferences and events, establishing and ensuring the delivery meets customer expectations. To be successful in this role you will have: Experience of running live events and conferences, including running sound desks, lighting, and … used in the installation, modification, maintenance and repair of IT/AV hardware and software. Excellent communication skills and a strong understanding of good customer service. A working knowledge of IT systems including computer configuration/settings, Salesforce, web-streaming technologies, video and sound editing programs would be ideal. More ❯

This is an exciting opportunity to join a global events and media organisation undergoing a bold digital transformation. With a strong focus on innovation, customer experience, and operational excellence, the company is redefining how it delivers value across its portfolio. You'll be joining a business that thrives … a high-performing team of programme and delivery leaders. Key responsibilities include: Building and scaling delivery frameworks across the organisation Leading programmes focused on customer value and business impact Driving structured planning, execution, and review cycles Managing cross-functional alignment and delivery risk Coaching and developing delivery talent What … need to succeed A proven track record of delivering complex programmes at scale using data-driven, iterative approaches Strong leadership and stakeholder engagement skills Experience aligning cross-functional teams and managing dependencies A passion for continuous improvement and operational clarity What you need to do now If you're More ❯

Virtual About the Client Our client is a rapidly growing UK energy company focused on sustainability and digital-first innovation. As they scale their customer-centric platforms, Salesforce Industries (Vlocity) is central to their service transformation-accelerating delivery and enabling intelligent, connected customer journeys. The Role We are … performance monitoring frameworks. Why This Role In this role, you will shape a high-impact Salesforce Industries roadmap and directly influence the future of customer experience within a digitally transforming energy company. You will play a strategic leadership role, aligning technical solutions with broader business goals and collaborating … path for career growth within a purpose-driven, innovation-led environment. If you're ready to lead the charge in OmniStudio innovation-shaping scalable, customer-first solutions in a purpose-driven sector-this is your moment. Drop me a message at More ❯

with the subject line: “Application Support Request”. Role: Regional Manager Job Type: Permanent Location: United Kingdom Are you ready to utilise your experience in IT solutions for Utility industry? We have the perfect role for you as a Regional Manager. Careers at TCS: It means more TCS is … make an impact that matters, through challenging projects which demand ambitious innovation. The Role As a Regional Manager, you will be responsible for Maintaining Customer satisfaction, meeting delivery commitments and business growth. In this role you will have the opportunity to work with Utilities domain software products OEM and … their end customers. For this role you should be able to be part of an on-call rotation for after business hour customer calls and able to travel to customer sites. Key Responsibilities: • Customer satisfaction and engagement lead. • Managing multiple customers in Utilities domain. • People Management for More ❯

a Head of E-Commerce. The Head of eCommerce will be responsible for leading online commercial performance and enhancing the end-to-end digital customer journey. This senior role will set the strategic direction for the website’s design, content, and optimisation, working closely with internal teams and external … to deliver an engaging and effective online experience. The ideal candidate will bring a strategic mindset and strong expertise in digital commerce and user experience, with a proven ability to drive growth through data-led decision-making and customer-focused improvements. This role also involves managing a lean … team and collaborating across departments to ensure a consistent and high-quality experience across all digital touchpoints. Key Responsibilities: Digital User Experience : Define and implement a strategic roadmap to enhance the digital customer journey, ensuring the site aligns with brand values and supports discovery, consideration, and conversion. More ❯

over 5 to 6 month cycles 📦 Selling a dual-revenue model: SaaS plus usage-based consumption 📈 Working alongside product and clinical ops to shape customer experience You'll thrive if you: ✅ Have 3 to 5+ years of AE experience, ideally in start-ups or scaleups ✅ Are curious More ❯

end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape … and team quotas Provide forecasting and account opportunities as needed Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs Collaborate internally with other cross-functional groups to foster an environment of knowledge sharing and best practices Update and maintain the … a unique business problem You have a strong sense of ownership, you care about what you sell and serving the direct needs of your customer in an optimal manner You possess expertise in driving enterprise sales and are adept at navigating conversation at a strategic level You’ve demonstrated More ❯

Geospatial and Location Intelligence initiatives. This role is pivotal in shaping how they use GIS and spatial data to optimize our locker network, improve customer experience, and drive operational efficiency. Key Responsibilities: Define Geospatial Product Strategy aligned with business goals like optimal locker placement, route efficiency, and market … strategic alignment. Manage product lifecycle from ideation to launch, including backlog grooming, sprint planning, and post-launch iteration. What We’re Looking For: Proven experience in geospatial product management or location intelligence. Strong understanding of GIS tools, spatial data, and BI reporting. Ability to translate complex data into strategic … insights. Experience working with cross-functional teams and external data providers. Comfortable balancing technical depth with usability in tool design. More ❯

services that positively affect society. What You’ll Be Doing As a Service & UX Designer , you’ll play a key role in developing our Customer Experience and Service Design offerings, helping to establish us as a leading provider in these areas. You’ll work closely with design, client … services, and project management leads to deliver innovative employee, customer, and user experiences. Key Responsibilities Project Leadership : Lead interaction and service design projects, including workshops, creative sessions, and defining design principles. User-Centered Design : Ensure all designs are informed by a deep understanding of the people we’re designing … from internal and external expertise. Mentorship : Guide junior team members, offering constructive feedback and skill development. What You’ll Bring Service Design Expertise : Proven experience leading complex design projects with multiple designers. Tool Mastery : Proficient in Adobe CC, InVision, Sketch, Axure, and other design tools. Strategic Thinking : Ability to More ❯

Manager to lead our sales efforts across the UK, Ireland, and Continental Europe. This strategic role is crucial for driving revenue growth, building strong customer relationships, and establishing Tata Communications Ltd as a leader in the cybersecurity space within the region. You will be responsible for the entire sales … Governance, Risk & Compliance (GRC), network security (including firewalls), cloud security, Operational Technology (OT) security, and data security (encryption, DLP, key management). Revenue Generation & Customer Relationship Management: Develop and execute strategic sales plans to achieve revenue targets and expand our customer base within the assigned territory. Build, maintain … and nurture strong, long-lasting relationships with key stakeholders and decision-makers within target customer organizations. Proactively identify and pursue new business opportunities through various channels. Revenue & Pipeline Management: Take ownership of key financial and sales performance metrics, including Total Contract Value (TCV), Annual Contract Value (ACV), sales funnel More ❯

performance improvements and drive delivery excellence across the RAN domain Oversee complex supplier relationships , including commercial and contractual responsibilities What You’ll Bring: Extensive experience in RAN performance and design (3G, 4G, 5G, including MOCN/MORAN) Proven track record in delivering large-scale RAN programmes , especially involving RAN … and network integration Strong leadership in technical governance and supplier engagement Exceptional communication, negotiation, and stakeholder management skills Solid knowledge of OSS systems, RAN customer experience tools , and cross-domain integration This is your chance to make a tangible impact at scale—working with cutting-edge technologies and More ❯

credit and capital markets firms, help clients adopt and maximize the value of the platform, and play a key role in delivering an exceptional customer experience. You’ll work cross-functionally with Sales, Product, and Customer Success teams while gaining hands-on exposure to SaaS, fintech, and private … deeply. The Opportunity: You’ll join Termgrid at a high-growth stage, working directly with clients and cross-functional teams while gaining hands-on experience across customer success, product, operations, and growth. This role offers a unique opportunity to transition from financial services into an operating role at … them. Work cross-functionally - collect client feedback, share ideas with Product, Sales, and Engineering teams, and help advocate for improvements that make the client experience even better. What We’re Looking For Bachelor’s degree in Business, Finance, or a related field, plus 2-4 years of professional experience More ❯

+ benefits We’re hiring on behalf of a leading name in the travel industry, known for their innovation and commitment to delivering exceptional customer experiences. As they continue to grow, they’re looking for a Senior Product Manager to lead the evolution of their Order Management System, driving … improvements across bookings, payments, fulfilment, and customer service. This is your opportunity for an experienced Product Manager toa have a meaningful impact on a core platform used across the business, with a clear focus on internal efficiency and customer value. Responsibilities: Define and drive the product vision for … the order management system, with a focus on financial data flow and fulfilment. Lead customer discovery initiatives to deeply understand problems and validate solutions. Own the product roadmap, using evidence-based prioritisation and outcome-focused planning. Collaborate cross-functionally with engineering, design, data, marketing, and commercial teams to deliver More ❯

complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you’re ready to embark on an exciting journey that blends strategy with real-world … collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Qualifications and Skills Leadership Experience: Proven experience in delivering complex Data & AI strategic projects in high pressured client environments, managing teams, demonstrating the ability to mentor and develop … talent within the Data & AI community. Strategic Project Involvement: Experience in supporting or leading strategic initiatives that drive successful outcomes, particularly in the context of Data & AI. Shaping Statements of Work: Lead the development of statements of work, with demonstratable commercial acumen for deal shaping, ensuring alignment with client More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … the end-to-end execution of product initiatives, ensuring alignment across cross-functional teams, driving operational excellence, and contributing to a best-in-class customer experience. As a key liaison between product, technology, and business stakeholders, you will ensure timely delivery, manage interdependence, and uphold governance and regulatory requirements. … Confluence, Excel, and PowerPoint to support and optimize delivery processes. Contribute to continuous improvement of delivery frameworks and methodologies. Required Qualifications 8+ years of experience in product delivery, program/project management, or a similar role. Proven track record of delivering complex, cross-functional initiatives in fast-paced environments. More ❯

About the role The primary focus is to contribute to our "Digital First" journey, providing Zen customers and prospects with a best-in-class experience by adopting leading industry ideas to deliver an innovative, automated, and disruptive customer experience. The goal is to develop our digital self-service … large-scale technical challenges across diverse challenges and technologies. Our technologies: C# and .NET Core Web APIs Docker Git What we're looking for: Experience in C# and .NET Experience in React and TypeScript Understanding of developing and consuming REST APIs Experience working in an agile environment … Effective communication and teamwork skills Experience with source control (Git, TFS, GitLab, etc.) Experience with Cloud technologies (AWS, Azure, Google Cloud) Familiarity with Databases (SQL Server, Dynamo, PostgreSQL, etc.) Knowledge of CI/CD tools (Azure DevOps, Jenkins, etc.) Awareness of TDD, design patterns, and architectural principles Knowledge More ❯

customers in the either Water, energy or Transportation Sectors so that future solutions and sales can be achieved based on a strong relationship and customer experience. To achieve this, the Business Development Manager will work closely with other UK based Managers, product groups and brands of the wider CRH … plans for each distribution partner in the region on an annual basis Deliver on annual budgets for sales & margin Identify and anticipate market and customer needs and expectations whilst realising opportunities as they present themselves Identification of key trends, opportunities, and risks for the business across Europe and the … UK Regular communication, prioritising, and delegating tasks to customer service team members Updating and maintenance of the CRM tools Providing up to date and accurate sales pipeline forecasts Communicating pricing levels and delivering on customer margins Maintaining a good relationship with new and existing customers Offering proper and More ❯

Financial Services AI & Data team is expanding and creating distinctive advisory propositions tailored to market demands. We are seeking outstanding Senior Consultants with substantial experience in AI & Data solution design and implementation, particularly within the wealth and asset management sector. This role will enable you to contribute to our … to drive innovation and enhance decision-making across the organization. Our focus is on delivering actionable intelligence that empowers teams to optimize performance, improve customer experiences, and achieve strategic objectives. Data Architecture & Engineering – Focusing on next generation data solution architecture design and implementation Data Management & Strategy – Supporting our clients … concepts clearly and effectively, both verbally and in writing. To qualify for the role, you must have some or all of the following: Proven experience in wealth and asset management, with a good understanding of investment strategies and the end-to-end value chain to effectively advise clients on More ❯

Career page. What to Expect POP MART is a boutique-sized, fast-growing company with a young, multicultural team where you can: Gain valuable experience covering the entire retail and e-commerce lifecycle Work in a collaborative environment with international team members Receive comprehensive training in retail operations, customer … and detail-oriented E-Commerce Executive to manage and enhance POP MART UK’s online platforms, contributing to brand growth and ensuring a seamless customer experience. This role will report directly to the Head of Retail UK , and work closely with HQ in China for technical and brand support. … refunds Manage inventory across platforms and coordinate with warehousing to ensure availability Maintain product listings and optimise content for conversion Provide timely and effective customer service across digital channels Monitor customer feedback and help implement service improvements Analyse sales performance and platform data, identifying opportunities for growth Execute More ❯

Engineer and help shape the data platform. You'll take ownership of data pipelines, infrastructure, and architecture that underpin high stakes domains like payments, customer operations, and financial forecasting. The Opportunity In this position, you'll take ownership of designing durable data pipelines and foundational models that serve multiple … operations and long-term strategy. This is a role where your technical decisions will directly influence how data drives business insights, product performance, and customer experience. Skills and Experience Strong Python Experience working with GCP SQL Commercial experience working with dbt If you are looking for … a new challenge, then please submit your CV for initial screening and more details. Analytics Engineer Desired Skills and Experience Python|SQL|dbt More ❯

market. This is an opportunity to join an exciting, technology-led business with a high energy team who work closely on delivering an excellent customer experience. You will have the chance to learn new skills, be involved in significant projects and make an impact on many different areas of … and KPIs to drive profitability and operational efficiency, including: Average Daily Rate (ADR), Occupancy Rates (hospitality-specific metrics), Revenue per Available Room (RevPAR). Customer Acquisition Cost (CAC), Lifetime Value (LTV), and SaaS metrics (e.g., MRR, ARR, churn rates). Operating Margins, Gross Margins, and Cost of Sales. -Develop … Capabilities Continuous improvement – Proactively identify improvements beneficial to our processes and the UnderTheDoormat Team and be part of the delivery of any initiatives implemented. Customer data excellence – Understand our data deeply, be able to report on trends and related solutions and own the quality of data in our systems More ❯

teams. Following the test strategy and implementing its solutions across our estate. To be successful in this role you will require the following: Diverse experience of using Evri technologies, JAVA, AWS, Oracle, AppDynamics. Comprehensive experience with testing tools, JMeter, Tarus, Python, GIT, and Bash. Willingness to learn and … present new things; we are a rapidly growing team. Strong experience of working in a cloud-first environment with autoscaling policies. Experience working in a fast-paced and dynamic working environment. Prior experience working with dynamic data. Experience with ticketing systems such as JIRA and ServiceNow. … and default. Significant knowledge of other performance tools and techniques. A Computer Science Degree or equivalent would be advantageous. Prior Functional Testing and Automation experience would be advantageous. Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package More ❯