26 to 50 of 83 Customer Service Jobs in Berkshire

Great opportunity for a Help/Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate a commercial … systems MS Teams and SharePoint Online Apple products A starting salary in the region of 28000 to 29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate More ❯

Great opportunity for a Help/Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate a commercial … systems MS Teams and SharePoint Online Apple products A starting salary in the region of £28000 to £29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate More ❯

architecture, consulting, and support to help customers drive solutions and resolutions Qualifications Technical experience with hybrid infrastructures, architecture designs and Cloud Adoption – Well Architected Framework. 8+ years’ experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced … deploying, operating, and optimizing on-premises, Private and Public cloud environments. Windows and Azure certifications - Advanced Microsoft certifications are preferred. Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders. Required Skill Set: Windows Server Platforms …/Virtualization Customer Engineer Technical skills: Broad knowledge of on-premises Microsoft products with deep understanding of the following: Azure Stack HCI/Local Software Defined Networking Deployments and Configuration Network ATC Storage Spaces Direct Deployments and Configuration Storage Provisioning Azure ARC for Servers Azure Virtual Desktop Virtual Machines Azure Update Manager Azure Monitor Windows Server (Windows Server More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of fire alarms • Fire alarm installation and service experience • Excellent … customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. We offer a wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due … to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave If you are looking for a new challenge and want to work for a forward More ❯

Friday off! Hybrid working - work from home, a regional hub, or our modern Reading office Private Medical Insurance (Vitality Health) Medical Cash Plan (Medicash) Income Protection and Death in Service (YuLife) 25-28 days holiday (increases with tenure) + your birthday off EV car scheme , Cycle to Work , Gym discounts , Costco membership Buy/sell up to 10 days … annually Pension scheme - 5.5% employer/4% employee Employee Assistance Programme Professional & personal training budget Quarterly check-ins & ongoing development support Recognition & reward programmes - including spot bonuses and long-service awards Award-winning culture - recognised as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver … outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner. You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and More ❯

rapidly expanding company based in Twyford is looking for a Scheduler to join their team on a temporary contract for a minimum of 3 months. This role involves managing service tickets, aligning engineers and availability of parts with customer needs, and ensuring a timely resolution. This is a vital position in the Service Desk team as it … acts as a central point of communication between clients and engineers. Main Duties: Schedule and assign service requests to appropriate engineers. Monitor ticket queues and ensure timely response. Communicate with clients to confirm service appointments and updates. Coordinate with the Engineering team to balance workload. Ensure parts are readily available. Requirements: Strong organisational skills with meticulous attention to … detail. Excellent communication and customer service skills. Knowledge of a Scheduling ticketing system is advantageous. Ability to work in a fast-paced environment and prioritize tasks effectively. More ❯

Great opportunity for a 1st line Support/Help Desk/Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically … systems MS Teams and SharePoint Online Apple products A starting salary in the region of £25000 to £27000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate More ❯

Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire. This role will involve supporting a Trust of primary schools where you will be the … liaison between your schools and turn IT on, ensuring that they are kept informed about the products and services turn IT on can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT … To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular More ❯

infrastructure knowledge. Responsibilities Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex products to solve customer business needs Project budget management including forecasting revenue and billing. Scoping and estimation of effort required for small and medium implementation projects Developing detailed project plans to guide clients … performance to ensure timely delivery Compiling and submitting project status reports to clients, management and other stakeholders Working effectively with relevant stakeholders for efficient project implementation Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is … exhibited by working independently on projects Working knowledge of project management software tools such as Microsoft Excel, SmartSheets and other relevant applications Excellent analytical and problem-solving skills Excellent customer relationship and interpersonal skills Ability to work under pressure and make hard decisions required to achieve project objectives Requires strong written and verbal communication skills Ability to independently work More ❯

infrastructure knowledge. Responsibilities Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex products to solve customer business needs Project budget management including forecasting revenue and billing. Scoping and estimation of effort required for small and medium implementation projects Developing detailed project plans to guide clients … performance to ensure timely delivery Compiling and submitting project status reports to clients, management and other stakeholders Working effectively with relevant stakeholders for efficient project implementation Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is … exhibited by working independently on projects Working knowledge of project management software tools such as Microsoft Excel, SmartSheets and other relevant applications Excellent analytical and problem-solving skills Excellent customer relationship and interpersonal skills Ability to work under pressure and make hard decisions required to achieve project objectives Requires strong written and verbal communication skills Ability to independently work More ❯

projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon … resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and … Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures More ❯

basic understanding of IT security fundamentals A passion for troubleshooting! You are a natural problem solver who loves to face new challenges on a daily basis. Excellent communication and customer service skills. Although this role is internal, our users are our customers and you can demonstrate want to help people. A desire to learn. We want someone who More ❯

supporting continued business growth. The successful candidate will combine strong technical Credit Collections and transactional accounting expertise with proven leadership ability, ensuring the department operates efficiently while maintaining exceptional service standards. Key Responsibilities Lead, coach, and develop the Accounts Receivable team to ensure peak performance and continuous improvement. Manage and report on receivables against KPIs including overdue debt, billing … accuracy, and dispute resolution times. Oversee billing, collections, and credit control activities to ensure accuracy and timeliness. Partner cross-functionally with sales, customer service, and finance to resolve billing queries and improve processes. Support month-end close activities and assist in analysing complex accounting and reporting issues. Implement and refine AR policies and procedures to ensure compliance with More ❯

working closely with client stakeholders to understand business needs, define scope, and deliver solutions that drive measurable outcomes. Your role will be instrumental in delivering a high level of customer satisfaction and long-term solution adoption. Key Responsibilities Lead the implementation and configuration of enterprise software products using structured project management methodologies. Scope and estimate effort required for small … to medium-sized implementation projects. Deliver high-touch customer service, build strong client relationships, and maintain high satisfaction levels. Identify and troubleshoot implementation issues, escalating as necessary. Configure, test, and fine-tune multiple interacting system modules. Collaborate with client and third-party IT teams to manage data connectivity and integration (e.g., via API or file transfer). Develop More ❯

communication skills so complex findings can be described to non-technical stakeholders. Key Responsibilities Work as a professional, deliverable Technical Consultant (Penetration Tester CTM), offering clients a totally professional customer service experience, whilst adhering to its core values and company policies and procedures Conduct the full range of effective and comprehensive technical assessments and consultancy services to the … Participate in delivery of security management consultancy including IT Health Checks (ITHC), risk assessments and compliance and standards based audits, where required Engage with and fully participate in research & service development projects Ensure professional, coherent and relevant communication within client and our clients at an appropriate level, using relevant language and at all times, behave in a manner that … ability to work in a pressurised environment whilst working towards and achieving deadlines. Use of MS Office software such as Word, Excel, Powerpoint The ability to travel to client customer locations. Strong knowledge of penetration testing tools including (Burpsuite, Metasploit, Nmap) etc Good knowledge of multiple Operating Systems (OS) including Windows &.NIX Ability to configure network devices, Firewalls, IDS More ❯

communication skills so complex findings can be described to non-technical stakeholders. Key Responsibilities Work as a professional, deliverable Technical Consultant (Penetration Tester CTM), offering clients a totally professional customer service experience, whilst adhering to its core values and company policies and procedures Conduct the full range of effective and comprehensive technical assessments and consultancy services to the … Participate in delivery of security management consultancy including IT Health Checks (ITHC), risk assessments and compliance and standards based audits, where required Engage with and fully participate in research & service development projects Ensure professional, coherent and relevant communication within client and our clients at an appropriate level, using relevant language and at all times, behave in a manner that … ability to work in a pressurised environment whilst working towards and achieving deadlines. Use of MS Office software such as Word, Excel, Powerpoint The ability to travel to client customer locations. Strong knowledge of penetration testing tools including (Burpsuite, Metasploit, Nmap) etc Good knowledge of multiple Operating Systems (OS) including Windows &.NIX Ability to configure network devices, Firewalls, IDS More ❯

want to be part of a community that values ethical excellence, this is the place where your ambition can thrive. About the Opportunity We are seeking a dynamic and customer-focused Sedond-Line IT Support Technician to join our team at our office in Theale, near Reading. The other location is our UK Head Quarters, situated at our Birchwood … providing essential on-site support to our end-users, ensuring smooth and efficient technology operations. This role requires a proactive individual with excellent problem-solving skills, a passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Key Responsibilities Provide first-line technical support to end-users via ticketing system, drop-ins … local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a More ❯

in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security and customer service. The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions). Key responsibilities include More ❯

Supporting the company's cyber security controls, responding to security events and assisting with the rollout of cyber measures across the group. Contributing to the implementation of a new Service Desk platform and helping develop IT knowledge base articles. Working Framework This is a fully office-based role in Newbury, although occasional work at other business locations may be … this 1st Line IT Support Assistant role, you should have: A positive, proactive attitude and a willingness to take ownership of issues while following company policies. Experience in a customer service or technical IT support role (preferred but not essential). Strong communication and interpersonal skills, with the ability to work professionally with employees at all levels. Good More ❯

while maintaining ownership through to resolution. Mentor junior engineers and contribute to internal knowledge sharing. Assist with the design and implementation of IT solutions for customers. The individual: Excellent customer service and communication skills. Strong technical knowledge of: Windows Server 2012+ and Windows 10/11 o Active Directory and Group Policy o Hyper-V virtualisation Microsoft More ❯

layers to identify and remediate vulnerabilities, coordinate with engineering teams, and ensure our systems meet the highest standards of security and compliance. Experience in a hosting provider or managed service provider (MSP) is essential, as you'll be navigating multi-tenant architectures, uptime SLAs, and regulatory frameworks that demand precision and accountability. The role offers a fantastic opportunity to … exploit difficulty, existing controls, and potential impact Produce clear, actionable management-level reports that translate technical findings into business risk language Collaborate with external CREST-accredited assessors and deliver customer-facing vulnerability summaries Coordinate secure changes and maintenance windows with engineering teams Respond to security incidents and support root cause analysis and reporting Participate in the deployment of new … applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes. Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability More ❯

journeys. You’ll work closely with accountancy practices and finance professionals to ensure a smooth and successful transition to our market-leading software solutions. This is a hands-on, customer-facing role where you’ll combine your accounting knowledge with technical understanding to guide clients through implementations, migrations, and training — ensuring they’re set up for long-term success … with IRIS. Responsibilities Supporting the transition of IRIS desktop accountancy products to our new cloud-based solutions. Managing and delivering customer implementations and migrations from initial scoping through to completion. Preparing and validating customer data for successful transitions. Providing training, guidance, and best-practice advice to customers adopting our software. Acting as a trusted partner and advocate for … customers throughout their onboarding journey. Collaborating with the IRIS Professional Services, Product, and Customer Service teams to ensure a seamless experience. Maintaining a high standard of accountancy and payroll knowledge to support both customers and colleagues. Qualifications Part-qualified or fully qualified accountants (ACA, ACCA, AAT) or equivalent accountancy experience or accountancy experience Required Skills Strong understanding of More ❯

internal & external support to Finance teams/customers by working cohesively with the Accounts Receivable team. KEY RESPONSIBILITIES: Process employee expenses Month end and year end reconciliation and reporting Customer account set up and management Order check and invoicing (PR lines, Finance orders, Irish Accounts etc ) Shared mailbox management Liaise with the Sales team for efficient orders processing Process … credit card payments Working through customer credit limit reviews Work with Team Lead and Business analysts to improve systems and processes Involvement with rebates WIDER TEAM NETWORK Internal Accounts Payable, Invoices, Purchasing, CSP/Microsoft/Adobe operations QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Essential Other Requirements Good understanding of IT (specifically software) Interest in acquiring further knowledge to help … Core Competencies & Skills Organised individual with excellent time management Accuracy and attention to detail essential Copes well under pressure and can meet deadlines Excellent verbal and written communication with customer service/facing skills essential Self-motivated and able to take responsibility Intermediate-level skills in use of Microsoft Office suite applications Tenacious and quick to learn Adaptable More ❯

The Record360 Executive team is a high-velocity team of sales professionals focused on delivering best-in-class customer experiences. We focus on delivering solutions to challenges at a level of professionalism unmatched in our industry (and beyond). Key Responsibilities Performance Deliver quality and tailored demonstrations to prospects based on the prospect’s challenges, causes and consequences. Understand … customer goals, plans, challenges, timelines, budgets, and authority. Create accurate business value alignment between the prospect and Point of Rental Software’s solutions. Close deals. Close Deals. Close Deals. Meet or exceed monthly quotas. Strive to continuously improve and demonstrate a willingness to learn and implement best practices. Eloquently and professionally work with all stakeholders, including CEOs, CFOs, VP … with a thirst for knowledge and a growth mindset. Key Skills Excellent interpersonal skills, particularly influencing and negotiation skills Excellent communication, planning, time management, prioritisation, and organisational skills Excellent customer service skills Strong numeric, written and verbal skills Experience in business processes and presentation skills Experience working in a Hire Industry (beneficial) Please note that job descriptions cannot More ❯

and other hosting-related equipment, including hands-on build and configuration as/when required Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes. Perform hardware qualification testing on new hardware platforms and certify them for production deployments. Work with … and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers. Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/… deploy approved changes and/or updates as required. Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc. Experience & Qualifications Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades, Dell servers and Dell storage technologies More ❯