26 to 50 of 64 Customer Service Jobs in Berkshire

A highly successful and rapidly growing company based in Twyford is looking for a Service Desk Administrator to join their team. This initially on a 3 month contract with the possibility of extension to 6 months or longer. The Service Desk Administrator will be responsible for supporting customers via incoming calls and ensuring engineers are scheduled to resolve … the problems that arise. This is a brilliant opportunity to join an established team and develop skills within Service Desk Delivery. Main Responsibilities: Receive incoming calls from customers and logging accurate information Scheduling engineers to ensure timely resolution for the customer Manage and coordinate the ordering of parts whilst adhering to SLA's Arrange collections from customer sites and coordinating with engineers and/or external providers Regularly update customers on progress of repairs/tickets or bookings Skills and Experience Required: Previous experience in Service Delivery is essential Excellent communication skills both written and verbal with an eye for detail and accuracy The ability to work in a fast paced environment whilst maintaining strong More ❯

SaaS, Cloud, AI, Machine Learning, IOT, NLP, Data, Telecoms, Technology As a Graduate IT Engineer, you will Deliver exceptional technical support from first contact through to resolution. Work with customer-facing tech teams to help configure and provision cloud-based communication services. Gain hands-on experience in a real-world, fast-moving technical environment. Key Responsibilities of a Graduate … IT Engineer Service Configuration Set up and configure customer omni-channel cloud communication services. Manage telephony and digital communication infrastructure for enterprise clients. Project Delivery & Coordination Handle multiple concurrent provisioning projects effectively. Track progress and ensure technical tasks are completed efficiently. Prepare and execute test plans for storm® cloud services, adapting to specific customer needs. Communication & Collaboration … Liaise with Project Managers to ensure timely delivery. Communicate clearly with internal teams and clients, no technical jargon. Interpret customer orders and resolve any account or order-related queries. What our clients are Looking For in the Graduate IT Engineer, A Bachelor's Degree (2:1 or above) in a STEM subject (e.g. Computer Science, Engineering, Math's, Physics More ❯

rapidly expanding company based in Twyford is looking for a Scheduler to join their team on a temporary contract for a minimum of 3 months. This role involves managing service tickets, aligning engineers and availability of parts with customer needs, and ensuring a timely resolution. This is a vital position in the Service Desk team as it … acts as a central point of communication between clients and engineers. Main Duties: Schedule and assign service requests to appropriate engineers. Monitor ticket queues and ensure timely response. Communicate with clients to confirm service appointments and updates. Coordinate with the Engineering team to balance workload. Ensure parts are readily available. Requirements: Strong organisational skills with meticulous attention to … detail. Excellent communication and customer service skills. Knowledge of a Scheduling ticketing system is advantageous. Ability to work in a fast-paced environment and prioritize tasks effectively. More ❯

Job Description This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team's overarching objective of delivering exceptional customer service and ensuring robust estate maintenance. Key Responsibilities: Manage and maintain the virtualisation environment Windows Server … administration 2016-2022 Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a 3rd Line support role Experience supporting MS Office applications Active Directory & Group Policy VMWare vSphere Infrastructure, VMWare Horizon Microsoft System Centre Trellix More ❯

projects in the absence of the Operations Manager Managing small projects, where there is no Project Manager - booking resource, coordinating the procurement plan, agreeing on installation dates with the customer, agreeing on attendances with the customer, and reviewing the final sign-off off Assisting the sales team with internal documentation Preparing Subcontractor Scope of Works templates based upon … resources and booking dates with the customer. Obtain documentation and forward the site surveys to the Sales Consultant Supporting the Senior PC in day-to-day activities Essential: Strong customer service and support focus with a desire to deliver a high-quality service Good interpersonal and communication skills Self-motivated with the ability to take ownership and … Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures More ❯

hardware/software Troubleshoot and resolve issues related to networking (DHCP, DNS, TCP/IP, VLAN, wireless) Work with Apple products (MacBooks, iPads, iPhones) and peripheral devices Provide excellent customer service and technical guidance to end-users Skills & Experience Required: 2+ years’ experience in a Desktop Support/Engineer role Strong knowledge of Microsoft Windows OS (Windows More ❯

in the office daily. In this broad role you will provide support to internal users ensuring the smooth operation of the IT infrastructure with a focus on security and customer service. The role involves supporting both Microsoft Windows and Linux Mint laptops and associated server estate and corporate network (including cloud services and SaaS subscriptions). Key responsibilities include More ❯

and repair of heating, ventilation, and air conditioning systems for residential and commercial clients. The role demands strong technical knowledge, problem-solving skills, and a commitment to safety and customer satisfaction. Key Responsibilities: ? Install, troubleshoot, repair, and maintain HVAC systems (including air ? conditioners, VRF's, chillers, heat pumps, ventilation units, fan coils, mini splits etc.) ? Perform routine preventive maintenance … on systems to improve functionality and performance. ? Diagnose HVAC problems through system checks and diagnostic tools. ? Maintain service records, document work performed, and report deficiencies or hazards. ? Ensure compliance with UK HVAC codes and regulations. ? Provide excellent customer service by explaining findings, recommending solutions, and addressing customer questions. ? Collaborate with other technicians, contractors, and clients to More ❯

high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions … to enhance the overall IT environment. Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance … a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced More ❯

layers to identify and remediate vulnerabilities, coordinate with engineering teams, and ensure our systems meet the highest standards of security and compliance. Experience in a hosting provider or managed service provider (MSP) is essential, as you'll be navigating multi-tenant architectures, uptime SLAs, and regulatory frameworks that demand precision and accountability. The role offers a fantastic opportunity to … exploit difficulty, existing controls, and potential impact Produce clear, actionable management-level reports that translate technical findings into business risk language Collaborate with external CREST-accredited assessors and deliver customer-facing vulnerability summaries Coordinate secure changes and maintenance windows with engineering teams Respond to security incidents and support root cause analysis and reporting Participate in the deployment of new … applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes. Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability More ❯

Executive to join our vibrant and fast-growing team in Slough. This is your chance to be part of an exciting journey with a company committed to innovation and customer success. Join us and unlock your full potential in a role that challenges and rewards in equal measure. Hours of Work: full time The Business Development Executive role involves … new business opportunities, nurturing existing client relationships, and driving sales growth across our territory. You will work closely with our team to develop strategies, present compelling solutions, and ensure customer satisfaction at every touchpoint. Your proactive approach and sales expertise will be instrumental in expanding our market presence and achieving ambitious targets. Requirements: Proven experience in B2B sales, preferably … Company car or attractive Car Allowance package Company mobile phone and laptop provided Workplace pension scheme to secure your future Minimum of 23 days holiday, increasing with length of service, plus bank holidaysMeet the Organisation: Who We Are and What We Do For over 60 years, BPX has established itself as the leading independent distributor of factory automation products More ❯

BMS at Honeywell, in Bracknell, you will be part of an office-based team working on a shift basis, who are the first point of contact for our contracted customer base responsible for ensuring our customers gets their issues resolved in the most expedient way possible and in accordance with Service Level Agreements. You will achieve this by … and rectify them where needed Continually ensure all Energy Saving measures for all Building Services are monitored and modified accordingly whilst driving energy savings through applying BMS expertise Manage customer requests who have varying levels of expertise and liaise with third party providers on non BMS related problems ensuring we deliver enhanced customer service Work towards the More ❯

agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS This is more than a technical role it is an opportunity to shape how organisations work! You will be at the forefront of designing and implementing … be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking for … plus. Strong problem-solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity More ❯

with customers and colleagues really matters. We love working with people who think like we do, supporting and developing our local corporate community. Your day will involve combining fantastic customer service skills, commercial acumen, flair for sales, and your excellent coordination skills to help us achieve our ambitious growth plans for the business. What will I be doing … your site. As well and growing these accounts, you'll identify other areas to develop new partnerships with. • You will coordinate the involvement of sales, marketing, pricing, operations and service delivery teams and use your relationship management and strong communication skills to meet and exceed targets. • Build a portfolio of strategic local corporate accounts and develop new relationships to … identify and convert new business opportunities. • Where required, lead and/or contribute to the winning of new customer accounts; including making presentations, engaging in negotiations, ensuring follow-up and production of necessary documentation. • Manage the overall sales pipeline to ensuring achievement of annual sales targets. • Contribute to the wider development of effective business strategies, priorities and market propositions More ❯

with wellbeing webinars, social clubs, paid volunteering days, and access to Vitality Healthcare and gym discounts. Award-Winning Team: Join a team that's consistently recognised for excellence in customer service, innovation, and vendor partnerships. We're proud to be " Smarter Together ", combining deep expertise, a consultative approach, and a passion for delivering value to our customers and … shaping how our customers adopt and scale Microsoft's intelligent cloud and data services. This is a highly consultative role that blends deep technical expertise with commercial acumen and customer engagement. You will work closely with account teams, solution specialists, and delivery consultants to design and position scalable, secure, and innovative Data & AI solutions. These solutions will span Microsoft … and proof-of-value engagements Stay current with Microsoft's Data & AI roadmap and emerging technologies Ensure proposed solutions align with Microsoft's "Metrics that Matter" to drive measurable customer outcomes QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Degree in Computer Science, Data Science, Engineering, or related field DESIRABLE Equivalent industry More ❯

and other hosting-related equipment, including hands-on build and configuration as/when required Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company’s operational processes. Perform hardware qualification testing on new hardware platforms and certify them for production deployments. Work with … and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers. Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/… deploy approved changes and/or updates as required. Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc. Experience & Qualifications Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades, Dell servers and Dell storage technologies More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Successful candidates require an accounting or finance degree/BTEC … driving business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k-30k basic salary, with OTE taking your … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. … You ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software all while delivering excellent customer service that schools can rely on. You ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on Role: Senior ICT Technician aka IT … or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more More ❯

for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. … You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on... Role: Senior ICT Technician aka IT … or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more More ❯

to £45,000 basic Uncapped commission structure with £55k+ OTE Company van with private use (BIK opt-in) Overtime rates available 22 days holiday + bank holidays (rising with service) Clear career progression within a national organisation Ongoing training and development, including Gent systems Supportive management and a well-structured working environment Callout rota managed by area hiring manager … with flexibility. Responsibilities Fire & Security Engineer As a Fire & Security Engineer, you will: Install, maintain, and service fire alarm systems (Gent experience highly desirable), CCTV, access control, and intruder alarms Manage your diary and workload effectively to deliver high-quality service to clients Attend call-outs and emergency repairs as part of a scheduled rota Provide excellent customer service and represent the company professionally at all times Ensure compliance with all relevant industry standards and health & safety regulations Requirements Fire & Security Engineer Proven experience with fire alarms, CCTV, intruder alarms, and access control systems Gent-trained or experience with Gent fire systems (highly advantageous) Full UK driving licence Strong technical troubleshooting and problem-solving skills Ability More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28-30k basic salary, with OTE taking your … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

deliver profitability for the designated region - Berkshire. To increase the number of trading accounts in the region by achieving a pre-agreed new business target. To retain the existing customer base and grow the spend per account through category up selling. To represent the company to the market and to represent the market to the company. The Requirements: Good … specialist knowledge of the drinks industry, products and the on trade market. Commercial experience in selling drinks Excellent Customer service skills. Use of Microsoft Excel for spreadsheets and records. Good team work skills. Good communication and relationship building skills. Good track record in sales WR Logistics are the recruitment partner for all vacancies in the logistics industry. We More ❯

profitability for the designated region - RG postcodes. To increase the number of trading accounts in the region by achieving a pre-agreed new business target. To retain the existing customer base and grow the spend per account through category up selling. To represent the company to the market and to represent the market to the company. The Requirements: Good … specialist knowledge of the drinks industry, products and the on trade market. Commercial experience in selling drinks Excellent Customer service skills. Use of Microsoft Excel for spreadsheets and records. Good team work skills. Good communication and relationship building skills. Good track record in sales WR Logistics are the recruitment partner for all vacancies in the logistics industry. We More ❯

to work their way up the career ladder, this is your ticket to career transformation. Key Skills required: Previous experience in either an MSP support desk or field/customer facing role In-depth knowledge Windows Server 2012/2016/2019, Windows 11-10 OS O365 tenant setup and administration SharePoint administration Hyper-V AD/AzureAD, Group … network security technologies. In this IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as an escalation point for the Service Desk team, Occasional visits to customer sites will be required. The company is growing rapidly … exciting time to join. Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com Key words: IT Service Desk Technician, IT Support Engineer, IT Infrastructure, IT Service Delivery, IT Service Desk Analyst, Windows Server, IT Support, 1st line, 2nd Line, 3rd Line, Technical support, office More ❯

of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Your Skills and Experience 3+ years’ similar experience ideally within education Excellent customer service and communication skills High level knowledge of common user applications and skilled in using Office 365. Skilled in upholding the quality of school computer equipment, installing new More ❯