1 to 25 of 36 Customer Service Jobs in Buckinghamshire

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues … Your duties will include: Diagnosing & resolving software, hardware and networking incidents Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large … organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 3 Specialist qualification, with 20% time out of the workplace for study, training and assessments. Your training will be a via a blended learning approach, with face to face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the More ❯

work for a leading technology group, delivering innovative and sustainable treatment solutions across domestic, commercial and industrial sectors. Your new role My client is seeking a highly organised and customer focused Customer Service Coordinator to join their team. This role requires strong administrative skills and attention to detail, with a key focus on sales order processing, scheduling … engineers, and handling customer payments. The ideal candidate will be confident in building rapport with customers and internal teams, ensuring a smooth and professional service experience. Accurately process customer orders and maintain records using internal systems. Take payments over the phone securely and in line with company procedures. Schedule service and installation appointments for engineers Respond … to customer enquiries via phone and email, providing timely and helpful support. Liaise with internal departments to ensure seamless service delivery. Maintain detailed documentation and ensure data accuracy across all customer interactions. Build strong relationships with customers, ensuring satisfaction and repeat business. Support the wider customer service team with administrative tasks and ad hoc duties More ❯

Technical Customer Support Coordinator – 18 Month FTC Location: Milton Keynes (Office Based) Salary: £35,500 per annum Hours: Full-time, Monday–Friday, 37.5 hours per week (09:00 – 17:30 with 1-hour lunch break) Are you an organised and customer-focused professional with strong technical administration experience? We are looking for a Technical Customer Support Coordinator … to join a busy service team on an 18-month fixed term contract . This is an excellent opportunity to be part of a highly professional organisation that prides itself on exceptional customer service and technical support. The Role As a Technical Customer Support Coordinator you will be the first point of contact for customers, ensuring … they receive timely and professional support for technical and product-related enquiries. You will: Handle inbound customer calls and mailbox enquiries. Log and manage instrument faults accurately within Microsoft Dynamics CRM. Schedule engineer call-outs, preventative maintenance visits, and corrective actions. Work closely with field engineers to meet customer needs. Collate data and generate reports for account managers. More ❯

and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/… particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

Service Coordinator Milton Keynes Up to £30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability. This company has offices in Europe, Asia, and America, but operates in … ll be provided with full training on products and systems, and be provided on-going training and development going forward. The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk … week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Good Customer Service skills, time management IT Literate Reference Number: BBBH261751 To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact More ❯

Service Coordinator Milton Keynes Temp to Perm Contract Up to 30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability. This company has offices in Europe, Asia, and … ll be provided with full training on products and systems, and be provided on-going training and development going forward. The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk … week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Good Customer Service skills, time management IT Literate Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply More ❯

CUSTOMER SERVICES MANAGER Permanent - £60,000p/a - £70,000p/a + benefits Based in Milton Keynes (5 days a week) -Flexibility offered This is a truly fantastic and unique opportunity to join a commercially focused Not For Profit organisation who are looking for a 'hands on' person with exceptional organisation and communication skills to join them as … functions, procedures, policies from scratch and be adaptable to an ever changing landscape in the next 2 years. The role is an exciting project to build and run a customer support function for consumers, retailers, and producers and other stakeholders. Starting in a hands-on, start-up environment, you’ll be responsible for setting up all helpdesk operations – from … designing workflows and choosing tools to building a team The right person will have proven experience in setting up or leading a helpdesk or customer service function. preferably in a start-up, transformation, or project-based context Design and implement the helpdesk structure, workflows, KPIs, and reporting. Select and deploy appropriate customer service and ticketing software. More ❯

Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on...Evaluating the problem resolution process for the product, the way in which the teams deal with requests and provide responses … to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management).Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement.Any exposure to Power BI and SQL is advantageous. Essential Skills Experience building and running … customer success teams in a B2B or B2C organisation; Excellent understanding of customer service; Excellent understanding of building learning and development communities for engaging with customers; Excellent communication skills, verbal and written; 2 days per week in Milton Keynes and up to £50k plus package. More ❯

This is an exciting opportunity to join a well-established company with clear progression routes. If you are driven with great communication skills and a willingness to achieve high customer satisfaction levels, then this could be the ideal role for you! Details of this Helpdesk Administrator position include: Act as the first point of contact via telephone and email … for all customer enquiries, accurately recording job details in the IT system. Plan and coordinate engineers’ schedules in line with SLA requirements. Provide support to engineers and the parts dispatch team to ensure smooth operations. Confirm job completion and supply customers with all relevant updates and information. To bag yourself an interview for this role you will have/… be: Solid customer service experience Strong administration experience Strong customer service skills. Excellent communication and interpersonal skills. Time management. Professional telephone etiquette. Organised and methodical. This is a great opportunity for the right candidate to work for a company that really values their employees and where hard work is rewarded! If you want to work for More ❯

is motivated and passionate about technology. This role is ideal for someone with a natural flair for IT, a strong willingness to learn, and a dedication to delivering exceptional customer service while supporting schools across Buckinghamshire and Berkshire. Key Responsibilities: Handle 2nd some 3rd line issues, respond to ICT emergencies, and manage escalations. Resolve technical problems affecting school … Experience with cloud technologies such as Office 365 and Azure. Proven ability to lead installations of servers and networks. Excellent troubleshooting and decision-making skills during IT emergencies. Outstanding customer service and communication abilities (both verbal and written). Flexible, adaptable, and able to work independently while managing your own time effectively. Please apply for immediate consideration, interviews More ❯

is motivated and passionate about technology. This role is ideal for someone with a natural flair for IT, a strong willingness to learn, and a dedication to delivering exceptional customer service while supporting schools across Buckinghamshire and Berkshire. Key Responsibilities: Handle 2nd some 3rd line issues, respond to ICT emergencies, and manage escalations. Resolve technical problems affecting school … Experience with cloud technologies such as Office 365 and Azure. Proven ability to lead installations of servers and networks. Excellent troubleshooting and decision-making skills during IT emergencies. Outstanding customer service and communication abilities (both verbal and written). Flexible, adaptable, and able to work independently while managing your own time effectively. Please apply for immediate consideration, interviews More ❯

Development Manager, you will proactively seek, identify and qualify new clients and revenue for the business and effectively convert lead opportunities. In doing so the role should deliver excellent customer service to all introducers, prospect clients, clients, internal and external stakeholders. As our FX Business Development Manager , we will reward you and your hard work with: Company car … of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Your responsibilities as our FX Business Development Manager will include: Building and maintaining new and existing relationships with introductory sources for example … our ideal FX Business Development Manager: Experience proven experience of working in a sales related environment Skills Numeracy and literacy; IT- Microsoft Office, in particular Excel; planning and organising; Customer service skills and ability to work alone whilst being a team player Full driving license Why us? We re in the business of relationships. Whether working together or More ❯

services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met. Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any … complex queries. Manage and understand the expectations of the customer and ensure service lines are adhered to. Ensure internal and external customers have all the required information to support settlement performance. MAIN RESPONSIBILITIES: Pro-actively manage Supplier portfolios to provide a consistently high level of service, ensuring all service lines are met. Work closely with suppliers … Understand the reasons why a supplier will be sent estimated data and what processes are required to rectify this. Analyse, investigate and resolve queries raised by Suppliers or the customer service team (either by e-mail or direct phone calls). Get involved with future contractual negotiations and support the effective delivery of this. Collaborating across the business More ❯

maximum value to our customers. The team works collaboratively across a broad and dynamic supply chain network to ensure rapid, cost-effective delivery, while maintaining the high standards of customer service Softcat is known for. Our agility and strong partner relationships allow us to meet evolving customer needs efficiently and consistently, making us a vital component of … our end-to-end service offering both in the UK and globally. Success. The Softcat Way. At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage … Lifecycle Manager, leading the development and improvement of our Supply Chain Services. You'll manage services from start to finish, working with sales teams and partners to align with customer needs and business goals. We're after someone strategic, proactive, and commercially minded, with strong communication skills and attention to detail As Logistics Lifecycle Manager, you'll be responsible More ❯

least 2 years of experience in IT support, ideally in an education setting Strong technical background with experience in troubleshooting and IT infrastructure Passion for technology and delivering outstanding customer service Excellent problem-solving skills with the ability to explain technical issues in simple terms Strong organizational and communication skills Has led installations of servers and networks. Technical More ❯

training sessions for retailer managers on due diligence and best practice, primarily via Microsoft Teams. Partnering with internal and external stakeholders to champion a culture of compliance and premium customer service, using empathy, emotional intelligence, and polished communication at every stage. Leveraging modern technology to maintain and update living documents, workflows, and client-facing presentations. Skills and Knowledge … persuasive support with compliance standards. Have a very positive and proactive approach to daily working requirements and be able to self-manage and contribute to achieving all programme-specific service level agreement elements. If the prospect of representing a luxury automotive brand while enjoying the benefits of flexible, remote work appeals to you, we invite you to join our More ❯

involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and … particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

with our client. About Us Our client has been providing specialist IT services for over 25 years, supporting several major UK retailers. With a strong reputation for reliability and customer service, we work closely with our clients to deliver efficient, tailored solutions that keep their operations running smoothly. Key Responsibilities Checking and verifying engineer timesheets, hours, expenses, and … mileage claims Recording and reporting data accurately on various spreadsheets Cross-matching information on customer portals to ensure accuracy Updating and maintaining customer spreadsheets for weekly reporting Assisting with wages, payments, and general data entry across multiple departments Skills & Experience Excellent attention to detail, with the ability to handle large volumes of data entry accurately Proficient in Microsoft More ❯

and proactively identify potential issues. Contribute ideas and feedback to improve the system and user experience. About You We’re looking for someone who takes pride in delivering exceptional service quality and enjoys really getting to know the application — understanding how it works inside out so you can replicate and solve complex issues. You’ll likely have: Experience supporting … web-based applications in a production environment. Basic knowledge of SQL Server . Strong analytical and problem-solving skills, with attention to detail. Excellent communication and customer service skills. A proactive, methodical approach and the ability to work both independently and collaboratively. Desirable Skills Familiarity with IIS , APIs , or cloud-hosted web applications . Understanding of software development … or testing processes. Experience with ticketing or service management tools (e.g., Jira, ServiceNow). Why Join? Opportunity to work on a mission-critical application that makes a real impact. A culture that values quality, curiosity, and continuous learning . Supportive environment where your expertise will be appreciated and developed. Please note that due to the volume of applications, we More ❯

IT Engineer Buckinghamshire Up to £30,000 DOE A growing Managed Service Provider (MSP) with a strong reputation in the education sector is looking for a skilled and service-driven IT Engineer to support a group of schools in the Buckinghamshire area. This is a fantastic opportunity to use your technical expertise to directly support schools and enhance … user applications Strong working knowledge of IT hardware, networking, and peripheral equipment Ability to explain complex technical concepts in simple terms to non-technical users Self-motivated with excellent customer service and time management skills A full, clean UK driving licence Responsibilities for the IT Engineer include: Diagnosing and resolving technical issues to ensure the smooth running of … improving ICT infrastructure across desktop computers, iPads, printers and classroom AV equipment Communicating effectively with school staff and internal technical teams Identifying and implementing proactive solutions to improve IT service delivery This is a full-time role within a forward-thinking team where your work will make a direct impact in supporting education through reliable and innovative ICT solutions. More ❯

for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. … You'll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You'll act as the key link between schools and Turn IT on, keeping everyone connected and informed. Sound like you? Read on... Role: ICT Technician aka IT Support … or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more More ❯

for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. … You’ll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You’ll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on... Role: Senior ICT Technician aka IT … or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more More ❯

for your next career opportunity? Do you you feel your progression is currently limited in the school you are working in? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? This is your chance to make a real impact, using your IT skills to improve teaching and learning environments. … You'll be the go-to expert, managing IT systems, solving technical problems, and installing hardware and software – all while delivering excellent customer service that schools can rely on. You'll act as the key link between schools and the wider company, keeping everyone connected and informed. Sound like you? Read on... Role: Senior ICT Technician aka IT … or College would be very highly desired and advantageous. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more More ❯

systems, including; Hardware, Network and Infrastructure faults. Configuring new user IT/Telecoms/Print equipment Networking devices and providing general support with any technical related queries. Providing exceptional customer service to ensure issues are being resolved in a timely manner. Essential Skills Proven experience in hardware and software fault diagnosis and resolution. Desire to continually enhance job More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯