1 to 25 of 70 Customer Service Jobs in Central London

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company What you’ll be doing: Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams. Build a More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner … in a fast-paced, tech-driven environment Bonus if you have: Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video Experience working in partner or customer support operations role within a technology company What you’ll be doing: Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams. Build a More ❯

Head of Customer Operations Salary : £35,000 - £40,000 per annum Location : Remote (UK-based preferred) Roto VR is on a mission to revolutionise the way we experience Virtual Reality. Our award-winning Roto VR chairs bring a new level of immersion to gaming, simulation, training, and entertainment. We're scaling fast, selling through global retailers including Amazon, Argos … Best Buy and Costco, and we're looking for a Head of Customer Operations to join our growing team. This is a key role, ensuring that every customer - from hardcore VR gamers to global enterprise clients - receives the world-class service they expect from an innovative tech leader. We're looking for a proactive, customer-focused … Meta Ads. Understanding of China manufacturing and logistics. Hands-on technical support experience with technology products. What You'll Do: Manage our CRM system (HubSpot) and oversee all inbound customer service, sales, technical, and support queries. Lead and coordinate external customer service teams and agents during peak sales and seasonal periods. Collaborate with the Operations team More ❯

Service Desk Analyst - Multimedia & Sports Technology Central London | £42,000 - £45,000 | Immediate Start About Our Client Join one of the UK's fastest-growing digital companies! Part of a NYSE-listed group, this innovative business operates cutting-edge multimedia and sports platforms across 17 countries. Their stunning Central London offices offer a Google-style working environment where technology … digital experiences through innovative technology solutions. With international teams spanning multiple countries, you'll be part of a truly global success story. The Role We're seeking a talented Service Desk Analyst to join their dynamic IT team. You'll be the first point of contact for technology users, delivering exceptional support across multimedia and sports-focused platforms. Key … Manage incident lifecycle using ITIL best practices Assist senior executives with complex technical requirements Maintain and update knowledge base articles Collaborate with specialist teams on escalated issues Ensure excellent customer service standards What We're Looking For Essential Requirements: 2+ years IT support experience in a corporate environment Strong Windows 10/11 and Microsoft 365 troubleshooting skills More ❯

Service Desk Analyst - Multimedia & Sports Technology Central London | £42,000 - £45,000 | Immediate Start About Our Client Join one of the UK's fastest-growing digital companies! Part of a NYSE-listed group, this innovative business operates cutting-edge multimedia and sports platforms across 17 countries. Their stunning Central London offices offer a Google-style working environment where technology … digital experiences through innovative technology solutions. With international teams spanning multiple countries, you'll be part of a truly global success story. The Role We're seeking a talented Service Desk Analyst to join their dynamic IT team. You'll be the first point of contact for technology users, delivering exceptional support across multimedia and sports-focused platforms. Key … Manage incident lifecycle using ITIL best practices Assist senior executives with complex technical requirements Maintain and update knowledge base articles Collaborate with specialist teams on escalated issues Ensure excellent customer service standards What We're Looking For Essential Requirements: 2+ years IT support experience in a corporate environment Strong Windows 10/11 and Microsoft 365 troubleshooting skills More ❯

Location: London (EC2M 6XB) Salary: £30,000-£35,000 per annum (DOE) Hours:?Monday-Friday (Onsite) 9:00-17:30 About the role:? Are you passionate about providing exceptional customer service and fostering long-term client relationships? We are seeking a customer focussed individual to join our team. In this role, you will be the primary point … expectations are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer service or account management roles Strong interpersonal … positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level of organisational skills with the ability to manage multiple accounts effectively Key responsibilities:? Managing tickets through various systems for day-to-day network requests Placing More ❯

ASSESMENT CENTRE - 12/09/2025 Overview: Be the first point of contact for Liberty customers, delivering professional, friendly, and efficient service in-store and online. You'll handle enquiries, support services like Click & Collect, Returns, and Mail Order, and ensure a seamless customer experience. Key Responsibilities: Respond to queries promptly and professionally (in-person, phone, online … issues quickly, aiming for first-time resolution Use systems like POS, Zendesk, and AX Dynamics efficiently Maintain high standards in communication, presentation, and organisation Represent Liberty’s values and service excellence What You’ll Need: Customer service experience (retail, hospitality, or travel preferred) Strong communication skills Calm, organised, and solution-focused Luxury brand experience is a plus … KPIs: Response and resolution times Customer satisfaction scores Accuracy and task completion More ❯

and security integration company. With NSI Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities will include: Servicing and … maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring all work is carried out in compliance with Health & Safety … equivalent qualification is essential. CSCS/ECS and IPAF certification, along with Gent Fire experience, are highly desirable. The role demands strong problem-solving skills, a professional approach to customer service, and a collaborative mindset. A full UK driving licence is essential. This role could suit someone who has worked as a Fire Alarm Engineer, Security Systems Engineer More ❯

ServiceNow Implementation Specialist UK (Hybrid/Flexible working) Salary: Negotiable (depending on experience) Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build … integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using … via REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external platforms. What you'll bring Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows). Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development). Technical proficiency in JavaScript, HTML, CSS, Glide More ❯

international markets, supporting a high-performing B2B eCommerce portal generating over £2.3 billion in revenue. This role is pivotal in enabling market teams to deliver consistent, scalable, and customer-centric digital solutions. Key Responsibilities: Serve as the primary point of contact for regional market teams, supporting production services and identifying areas where technology can add value. Build strong relationships … solutions and scalable frameworks. Understand and communicate cultural nuances across regions to support effective collaboration and delivery. Manage portal performance and support local portal managers in achieving commercial and customer service goals. Collaborate with sales, product, and customer service teams to enhance portal capabilities and drive business outcomes. Support proposal writing, stakeholder engagement, and expectation management More ❯

international markets, supporting a high-performing B2B eCommerce portal generating over £2.3 billion in revenue. This role is pivotal in enabling market teams to deliver consistent, scalable, and customer-centric digital solutions. Key Responsibilities: Serve as the primary point of contact for regional market teams, supporting production services and identifying areas where technology can add value. Build strong relationships … solutions and scalable frameworks. Understand and communicate cultural nuances across regions to support effective collaboration and delivery. Manage portal performance and support local portal managers in achieving commercial and customer service goals. Collaborate with sales, product, and customer service teams to enhance portal capabilities and drive business outcomes. Support proposal writing, stakeholder engagement, and expectation management More ❯

colleagues on technical support, including: Providing support for hardware, software, mobile devices, and peripherals Monitoring and managing call queues from internal ticketing system (ServiceNow), promptly recording, tracking, and closing service incidents Taking ownership of technical issues, resolving them efficiently and effectively Qualifications and skills 2+ years of relevant experience, demonstrating ambition and motivation ITIL Foundation certification or practical experience … Control Systems, DSPs, Audio Distribution, Touch Panels, Virtual TPs, Cisco Codecs & Infrastructure AV equipment Strong interpersonal skills, patience, and ability to work in a fast-paced environment Exceptional communication, customer service, problem-solving, and organizational skills Commitment to exceeding expectations, prompt follow-ups, and excellent verbal and written communication What We Offer When you join us, youll be More ❯

Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We are seeking an accomplished and visionary Chief Operating Officer (COO) to lead … directly to the CEO and serving as a key member of the Senior Leadership Team , the COO will play a pivotal role in driving operational excellence, delivering outstanding client service, and ensuring robust governance and compliance across domestic and international operations. This is a rare opportunity to define the future of a fast-evolving, growth-focused financial institution— delivering … are fit for the digital age. Key Responsibilities: Strategic Leadership Develop and execute a forward-looking operations strategy aligned with Board-approved business goals and growth ambitions. Champion a customer-centric, digitally enabled operations function that delivers seamless service and drives competitive advantage. Establish scalable frameworks, KPIs, and performance benchmarks to enable sustainable business growth and operational excellence. More ❯

Embedded Banking, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of ownership, curiosity, the bank strives for excellence in all it does. Description We are seeking an accomplished and visionary Chief Operating Officer (COO) to lead … directly to the CEO and serving as a key member of the Senior Leadership Team , the COO will play a pivotal role in driving operational excellence, delivering outstanding client service, and ensuring robust governance and compliance across domestic and international operations. This is a rare opportunity to define the future of a fast-evolving, growth-focused financial institution— delivering … are fit for the digital age. Key Responsibilities: Strategic Leadership Develop and execute a forward-looking operations strategy aligned with Board-approved business goals and growth ambitions. Champion a customer-centric, digitally enabled operations function that delivers seamless service and drives competitive advantage. Establish scalable frameworks, KPIs, and performance benchmarks to enable sustainable business growth and operational excellence. More ❯

fault-finding and problem-solving skills under time pressure Ability to read and interpret technical drawings, schematics, and specifications accurately Excellent client liaison and communication skills, delivering high-quality customer service Ability to work independently or as part of a team Strong health & safety awareness, including carrying out risk assessments and method statements A full UK driving license … and conventional) from manufacturers such as Advanced, Kentec, C-Tec, Gent, and Morley Install, maintain, and program intruder alarm systems, including Orisec, Texecom, Pyronix, and Honeywell Galaxy Install and service CCTV systems (IP and analogue), including Hikvision Install and configure Access Control systems such as Paxton Net2, Paxton10, ACT, Switch2, Videx, and CAME BPT Work with emergency lighting systems … solutions with ARC integration and signalling equipment (DualCom, Emizon, CSL, CM2 Orisec) Perform fault finding and rectification under time pressure, read technical drawings, and follow specifications accurately Provide excellent customer service and client liaison, maintaining clear communication and minimal disruption Follow health & safety procedures, including risk assessments and method statements What can you expect in return? Competitive salary More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … VR/AR, AI chatbots to enhance learning experiences. Platform & Content Manage LMS/LXP platforms e.g., Workday LMS and curate role-specific content e.g., commercial, warehouse ops and customer customer service digital academy content. Design immersive and engaging microlearning modules and simulations tailored to JD’s needs. Collaboration & Adoption Partner with stakeholders, HRBP's and end More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … VR/AR, AI chatbots to enhance learning experiences. Platform & Content Manage LMS/LXP platforms e.g., Workday LMS and curate role-specific content e.g., commercial, warehouse ops and customer customer service digital academy content. Design immersive and engaging microlearning modules and simulations tailored to JD’s needs. Collaboration & Adoption Partner with stakeholders, HRBP's and end More ❯

company’s capacity providers from first notification of loss to settlement across Spanish or German jurisdictions Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service Actively work with a panel of response vendors during claims incidents Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and … ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries Experience Experienced at dealing with external stakeholders in a customer service or consultancy environment Capable of managing the work involved in cyber incidents and/or forensic investigations Good understanding of insurance policy wordings – cyber and tech policies More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

and experienced Clinical Application Specialist to join our GYN Surgical Solutions division, primarily focusing on the Sonata product range. Job description: What are Hologics Applications Specialists responsible for? Ensuring customer retention and driving customer satisfaction. Provide advanced applications support of existing Hologic customers, training of new and existing customers on relevant product portfolio. Provide customer support throughout … and site assessment). Assisting users in the effect utilization of Hologic products, advanced applications' troubleshooting and commercial support during conferences and trade shows. Drive business growth of existing customer base as well as expand market share within a designated territory. Identify growth opportunities to existing customer base and gather insights from competitive accounts to identify potential opportunities. … Work in close collaboration with Sales, Field Service, Marketing and Technical and Customer Service to ensure customers receive a first-class experience. Required profile: To be considered for the role we expect the following as a minimum expectation: Education : Post grad/diploma qualification in Medical Ultrasound. Experience : Fully competent in the surgical/clinical setting and More ❯

and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Consumer and Privacy Programmes is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for a dedicated and experienced individual to lead EML’s global consumer protection and privacy compliance … regulatory developments across key markets (UK, EU, APAC, and North America). Lead the development of consumer-focused compliance policies, procedures, and controls. Ensure compliance oversight and testing of customer disclosures, product terms, and customer service standards. Support customer complaint handling frameworks, ensuring alignment with regulatory expectations and escalation processes. Partner with Product and Operations teams More ❯