1 to 25 of 72 Customer Service Jobs in Central London

Product & Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities, and areas for enhancement … that improve customer outcomes, satisfaction, and engagement. Working closely with stakeholders across the business, this role will use analytical expertise to inform strategic initiatives, support data-driven decision-making, and contribute to digital transformation programmes that improve operational efficiency and deliver cost savings. The role will also support customer ...

Work In The UK- Not Suitable For Visa Holders. Role is available in the following locations too: Belfast, Edinburgh, Manchester Shape the future of customer and service experiences. Solve complex problems. Deliver meaningful change. We're transforming how organisations serve their customers, employees and communities. We're looking … Senior Consultants with a passion for service transformation, customer experience and human-centred design to join our growing team. This is an opportunity to work alongside exceptional talent across Service Design, Customer Strategy, UX, Product, Research, Data and Engineering, helping some of the UK's leading ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Belfast, Edinburgh, Manchester We help organisations solve complex challenges by designing and delivering better services, experiences and outcomes. We're looking for a Consultant - Service Transformation to join our growing team and help clients rethink how they serve customers, colleagues and citizens. This is an exciting opportunity to work … alongside Service Designers, Product Managers, User Researchers, Engineers and Strategists to create customer-centric services that deliver measurable business value. What you'll be doing As a Consultant, you'll support the delivery of service transformation engagements from discovery through to implementation. Your responsibilities will include: Conducting ...

Customer Success Manager Job Advertisement : Customer Success Manager Location: London City Contract Type: Permanent Salary: £40,000 - £50,000 per annum Working Pattern: Full Time, hybrid (1 day working from home) Our client, a leading player in the technology sector, is seeking a dynamic Customer Success Manager … role is pivotal in nurturing long-term client relationships and ensuring that customers derive maximum value from their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic ...

within a Housing environment. The successful candidate will have a strong track record of delivering Microsoft Dynamics 365 CRM initiatives, driving business change, improving customer-facing services, and managing stakeholders across large and complex organisations. This is an exciting opportunity to play a key role in delivering strategic transformation … programmes focused on customer experience, process improvement, and service modernisation. Key Responsibilities Lead end-to-end delivery of Dynamics 365 and business transformation projects. Manage project scope, plans, budgets, risks, issues, and dependencies. Establish and maintain effective project governance and reporting. Work closely with business and technology stakeholders ...

Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means … data platforms. Contribute to transformative projects within a global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning ...

Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means … data platforms. Contribute to transformative projects within a global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning ...

Training & Career Development An established and growing IT Infrastructure and Managed Services Provider is seeking an experienced Network Support Team Lead to oversee its Service Desk function and lead a team of technical support professionals delivering support across the Microsoft technology stack, networking, cloud services, and end-user infrastructure … . This is an excellent opportunity for a technically strong support leader who enjoys developing people, improving service delivery, and acting as a key escalation point for both customers and engineers. You'll play a pivotal role in ensuring service excellence across a diverse client portfolio, combining team ...

part of a team that’s leading the way in AI‐powered collaboration, we’d love to meet you. Cvent is seeking a customer‐focused, technically strong Senior Service Desk Engineer to join our London office as part of our Global Service Desk team. This senior individual … technology experience for Cventers in the United Kingdom, across Europe, and globally when needed. You will serve as a technical escalation point for the Service Desk and own complex employee technology issues from initial triage through durable resolution. You will combine hands‐on troubleshooting with clear communication, sound judgment ...

focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem‐solving with excellent customer service and supporting the development of others. What You’ll Get Competitive salary and benefits A friendly, collaborative and informal working environment … such as Intune and Entra ID The ability to support both Apple and Windows environments Strong troubleshooting and problem‐solving skills Excellent communication and customer‐service skills Confidence taking ownership of complex and escalated issues A collaborative approach and willingness to share knowledge with others Bonus Points Experience ...

Google Store as it scales across the EMEA region. The team manages all sites across EMEA and is responsible for driving an optimal customer experience and revenue across the breadth of Google’s device and services portfolio. This includes Pixel phones, buds and smartwatches plus Fitbit and Google Nest … involved in product launches, promotional planning and forecasting. You will be expected to drive trading performance to achieve quarterly sales targets whilst improving the customer experience at every step. You will act as a primary contact for Google Store and partner cross-functionally with marketing, logistics, customer service ...

governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles … translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong ...

currently seeking an experienced Help Desk Analyst to join our growing IT support team. This is an excellent opportunity for a proactive and customer-focused individual with a minimum of 2 years' experience in a similar role. The successful candidate will be responsible for providing first-line technical support … necessary. Maintain accurate documentation of incidents, resolutions, and user requests. Support onboarding and offboarding processes for new and departing employees. Ensure high levels of customer service and user satisfaction at all times. Requirements Minimum 2 years' experience working as a Help Desk Analyst, IT Support Analyst, or similar ...

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology in our London office as a Specialist: IT Learning & Development The Specialist: IT Learning & Development designs, develops, and delivers technology learning solutions that support effective ...

line escalation point.The ideal candidate will have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service, and a genuine interest in quickly upskilling. This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide … range of technologies and eventually progress into consultancy. The Role We are looking for an enthusiastic and highly motivated Network Engineer with excellent customer service skills, a proactive attitude, and a strong interest to continue developing in this field. Working closely with our Technical Director, the successful candidate ...

ongoing processes. Ultimately, its about partnering with a solutions provider whos prepared to support you at every level. CIS Innovative Solutions is the managed service division of CIS Security. As Security Systems Manager, you will be responsible for managing the end-to-end lifecycle of electronic security systems across … your portfolio, including planned preventative maintenance, installation projects, system upgrades and continuous improvement, with a strong emphasis on customer experience, operational delivery, commercial performance and enterprise-level security solutions. This role is hybrid, with visits to client sites across England and meetings at CIS Head Office or London offices ...

/engagements at a time. A successful Engagement Manager possesses skillsets for managing teams, client facing, stakeholder management, delivery processes, issue resolution for all customer engagements. The delivery function varies in responsibility from account to account, but a successful Engagement Manager is responsible for common activities such …/off boarding of team members, people management, customer management & reporting, finance management, support project team member activities, issue resolution and supporting other Delivery leads within the account portfolio, and project/engagements. The Engagement Manager assumes accountability of meeting customer expectations, delivery assurance of scope of services ...

Title: Technical Sales Executive Warehouse Loading Bay Systems Job Reference Number: 510217-1574-26139 Industry Sector: Technical Sales, Sales Support, Senior Sales, Technical Support, Customer Service Representative, Warehousing, 3PL, Industrial, Food & Beverage, Distribution Centres, Retail, Safety, Logistics, Industrial Door Installers, Loading Bay Installers, Distribution, End Users, Retailers … Typical loading bay solutions £25,000-£150,000 Customers include: Tesco, Next, DHL, TJK (TJ Max), UPS etc. Solution based selling based on unique customer needs The ideal applicant will be a Technical Sales Executive Warehouse Loading Bay Systems with: Must have internal sales experience Ideally worked ...

clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. We are seeking an experienced and motivated Support Analyst/Customer Service Analyst for one of our key clients projects for data analysis and support. You will be fluent German speaking and both written … detail when performing repetitive tasks Adaptable and able to learn new projects and processes Good Judgment and decision making capability Educational background: Graduate ideally Customer service background (Communications team), but not necessary At GlobalLogic, we have a phenomenal track record of successfully delivering ground-breaking Cloud & Digital Transformation ...

central point of coordination between customers, vendors, and internal teams. You will be responsible for managing operational performance, strengthening vendor and customer relationships, and ensuring a consistently high-quality experience across the full lifecycle of quotes, orders, renewals, and service delivery. This role requires strong organisation, communication … ownership, with the opportunity to develop commercially and technically while contributing to continuous improvement across processes and customer engagement. What you will do Build and maintain strong relationships with assigned vendors Manage global bids and vendor programmes, including EOL products and company standard changes Lead regular cadence calls with ...

Service Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts. c£51,000 plus £6500 shift allowance, travel allowance, bonus, pension, healthcare and other great benefits. We are looking for a Data Centre Service Desk Engineer … hours, that customers’ Incidents\\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers. MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO: Receive ...

focus on root-cause analysis and preventative improvements. The successful candidate should possess a positive ‘can-do’ attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking … standard for the team Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising ...

focus on root-cause analysis and preventative improvements.The successful candidate should possess a positive 'can-do' attitude and an intuitively high level of customer service in their approach. This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud-based technologies, Windows and Networking troubleshooting … autonomously, setting the standard for the teamAbility to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean ...

Role Overview We are seeking a skilled Microsoft Dynamics 365 Developer with experience in Dynamics 365 Customer Engagement (CE) and Power Platform. The candidate will be responsible for designing, developing, customising, and supporting enterprise CRM solutions while working closely with business stakeholders, functional consultants, and solution architects. Key Responsibilities … Develop and customise Dynamics 365 CE applications (Sales, Customer Service, Field Service). Create and maintain Plugins, Custom Workflow Activities, JavaScript/TypeScript customisations, and Web APIs. Configure entities, forms, views, dashboards, business rules, and security roles. Build Power Apps (Model-Driven and Canvas Apps), Power Automate ...