1 to 25 of 42 Customer Service Jobs in Cheshire

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs … reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational function Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments More ❯

coordination skills will directly contribute to the successful delivery of complex, fast-paced projects that truly make a difference. You'll take the lead in managing maintenance schedules, coordinating service partner visits, and supporting the Technical Services Team in delivering exceptional service standards. Your work will help ensure operational excellence, technical compliance, and cost efficiency across a growing … in repair works, servicing, and planned preventative maintenance (PPM) activities across healthcare units. Prepare and maintain rolling maintenance schedules, ensuring all activities are planned efficiently and in compliance with service intervals. Work closely with the Technical Services Manager, production, and engineering teams to plan and coordinate complex maintenance and repair tasks. Ensure operational continuity by supporting the daily running … of healthcare units with minimal disruption to services. Manage and update all compliance and maintenance documentation, including certificates, service reports, and inspection records. Raise and track purchase orders (POs) and liaise with suppliers and service partners to ensure timely delivery of services. Maintain accurate records in asset management and facility management systems, ensuring data integrity and document control. More ❯

full 24/7 ITPS coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department is essential to ensure seamless … improvements and ensuring continuous progress. Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and other teams within Operations. Collaborate … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations and drive automation initiatives. High-level understanding of More ❯

Customer Support Consultant - August/September start Sale, Manchester Up to £24k Permanent Full Time 36 hours per week plus amazing benefits, 4pm finish on Fridays. Career Growth: Benefit from superb potential for career development in technical or customer-focused specialisms, with ongoing CPD opportunities. Hybrid Working: We work a 36 hour week and enjoy a flexible work … Competitive Compensation: Earn a salary of up to £24,000 with regular performance reviews. Generous Time Off: Benefit from 20 days of annual leave, increasing to 23 days with service, plus an additional 3 days over Christmas and bank holidays. You also get your birthday off! Comprehensive Benefits: We offer a company pension scheme and access to private healthcare … in the skills and employability sector to achieve their goals. Do you have a knack for problem-solving, a desire to develop your technical abilities and a passion for customer service? If so, this is the perfect opportunity for you to join a friendly and supportive team dedicated to helping our customers. Offering fantastic opportunities for career growth More ❯

where you'll be responsible for setting up desktop hardware and peripherals as part of IT rollout projects. This role involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Contract Rate: £19,266 per annum (will be revised upon going permanent) Location: Warrington … desktop clients to network points. Support on-site desktop moves and peripheral maintenance tasks. Log technical calls and update records using ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide excellent customer service and communicate effectively with end users. Key Requirements Previous exposure to desktop support roles or IT environment. Strong organisational skills and ability More ❯

responsible for the remote configuration, activation, and quality assurance of telematics devices such as vehicle trackers and dash cameras. You will work closely with the Installation, Technical Support, and Customer Service teams to ensure each device is set up accurately, tested, and ready for customer use. Key Responsibilities: Remotely commission vehicle tracking units and dash cameras via … out diagnostic checks and troubleshoot issues during the commissioning phase. Liaise with field engineers to resolve technical issues or incomplete installations. Ensure each device is correctly linked to the customer account, vehicle, and relevant software platform. Document commissioning activity and escalate anomalies to the relevant team. Support new product rollouts and firmware updates where applicable. Deliver high standards of … customer service by ensuring devices are commissioned promptly and correctly. Collaborate with cross-functional teams to continually improve commissioning processes and workflows. Required Skills and Experience: Strong IT literacy, particularly in using web-based platforms and internal ticketing systems. Excellent problem-solving and analytical skills. High attention to detail and accuracy when handling customer data and technical More ❯

a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. Youll work closely with the Service Desk Manager and on site coordinator to ensure smooth operations and excellent service delivery. This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment. Package: An hourly rate of £12.21 PAYE Temporary role with a 4 week rolling contract 21 hours per week Monday, Wednesday and Friday (9:00am 5:00pm) Full training & equipment provided Responsibilities: Answering incoming service desk calls … internal systems Communicating with engineers, clients, and contractors to coordinate jobs Providing updates and support throughout job lifecycles Supporting general administrative duties within the team Requirements: Previous experience in customer service or administration (office or contact centre experience ideal) Good IT skills and ability to learn internal systems quickly Must be comfortable speaking to engineers, clients and contractors More ❯

and completing configuration for our existing customers when requested. The role includes managing customers for up to six months onboarding them into Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving. You will be a highly confident and motivated individual with prior experience in Fourth Solutions. This individual will work with our Sales, Project … Management, Professional Services, Solution Consultants and Customer Success teams in every stage of the customer life cycle to provide new and existing customers with a quality implementation. You will work closely with Fourth's prospects and customers understanding their business, payroll and pension implementation to meet their requirements to enable the delivery of their payroll and pension that … works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the implementation service and the ability to transform our customers' requirements as well as consulting on best practice within payroll and pension.You will build great relationships and act as an ambassador for the company and our products. The role Payroll More ❯

candidates for our Summer 25 campus intake Interested in speaking to candidates currently/previously working in hospitality management, estate agency or retail management who have confidence, top level customer service experience and a great work ethic to join us in our beautiful Chester City Centre HQ Base Salary £25,000 per annum + attractive benefits and first … little differently to help companies attract the very best tech talent. Today our teams operate across four global territories (UK, USA, Australia and UAE) working across our unique full-service recruitment ecosystem. We recently transitioned to a 100% employee ownership status, meaning that all employees who join our UK agency will benefit in the future as beneficiaries of the … our Chester HQ Ability to present yourself in a professional manner to prospective candidates and clients An insatiable desire to push the boundaries in a quest to deliver excellent customer service Above all, ambition & pride in the quality of your output TO BE CONSIDERED: Please either apply via this advert or submit your CV directly via/call More ❯

We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description A customer-focused individual working towards improving the customer experience and increasing customer loyalty. You will be a Customer Service winner – a genuinely customer-focused employee. … This role is key to driving quality, accuracy and integrity of data held by UK fuels and you will be at the front line of delivering customer focused change. Working within the Customer Experience Team, you will be primarily focussed on reviewing fuel card applications for accuracy and compliance pre-credit check and you will be listening to … reviewing calls/communications from our UK telesales teams, assessing them against a set criteria to measure quality. You will be the ‘Critical Friend’ highlighting agent behavioural trends and customer impacting issues. This role is fast paced and regularly changes to fit the needs of the business and customers. Qualifications Be resilient to provide constructive feedback to agents and More ❯

IT Service Technician Cheshire/South Manchester On behalf of our industry-leading client based in Alderley Edge, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st line technical support queries in a professional manner, always maintaining a high degree of customer service. The IT Service Technician … will be responsible for: Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query. Prioritise incoming queries Answering calls, dealing with email requests, Face to face/at desk support, remote support for teams outside Head Office. Drive service improvements and add value to processes To carry out routine … configuration and installation of software and hardware. To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer. The IT Service Technician will have the following: Office 365 Admin & Management experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer. Azure More ❯

IT Service Technician – Cheshire/South Manchester On behalf of our industry-leading client based in Alderley Edge, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st line technical support queries in a professional manner, always maintaining a high degree of customer service. The IT Service Technician … will be responsible for: Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query. Prioritise incoming queries Answering calls, dealing with email requests, Face to face/at desk support, remote support for teams outside Head Office. Drive service improvements and add value to processes To carry out routine … configuration and installation of software and hardware. To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer. The IT Service Technician will have the following: Office 365 Admin & Management – experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer. Azure More ❯

enthusiastic and detail-oriented Account Manager to join our team in Crewe, United Kingdom. As an Account Manager at our organization, you will play a crucial role in understanding customer needs, analysing data, and fostering strong relationships to drive business growth and customer retention. Oversee customer growth, training, and development of best practices to drive business value … and return on investment Analise and explore data from various CRM systems to understand the drivers behind customer account closures Serve as the primary point of contact for assigned accounts, providing excellent customer service and support Conduct regular check-in calls and account reviews to assess and track customer satisfaction levels Identify and mitigate churn risks … through proactive outreach campaigns Recognize and capitalize on upsell opportunities when applicable Collaborate with internal teams to ensure customer needs are met efficiently What do we expect of you? Proactive team player with innovative ideas to inspire client loyalty and adoption Strong interpersonal skills and experience initiating and building positive relationships Commercial acumen with good track record of similar More ❯

Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st … escalating more complex problems to the 2nd and 3rd Line Support teams, vendors and third parties when necessary. Youll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. … from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using More ❯

Customer Support Advisor At Jobtrain, our Customer Service Team is at the heart of everything we do, providing exceptional support to clients and candidates with a service that is Polite, Personable, Professional and Patient. As a Customer Support Advisor you'll be the first point of contact for our users, helping them navigate our applicant More ❯

mobility-we want to hear from you! Requirements We know you will have a wide skill set, but to thrive in this role we think you will need: - Excellent customer-facing/customer service skills. - Linux System Administration. - A thorough understanding and commercial experience of AWS cloud technologies, e.g., EC2, ECS, Route53, S3, EFS. - Scripting languages (at … EC2, S3, RDS, and ECS. -Exposure to databases such as MySQL, MariaDB, or Cassandra. -Understanding of monitoring tools (New Relic, CloudWatch, Nagios). -Awareness of ITIL frameworks and structured service operations. -NISC2 or similar security qualifications or knowledge Why should you join us? Brand new collaborative, open-concept office for those days when you want to work collaboratively in More ❯

a highly organised and adaptable Operations Assistant to join our team and support day-to-day business operations. This is a varied and hands-on role that combines processing customer orders with a range of general office responsibilities. You’ll play an important part in keeping our internal processes running smoothly, supporting teams across the business, and helping to … deliver excellent service to our customers and partners. Job Requirements Entry Requirements Previous experience in an administrative, operations, or customer service role is desirable Strong attention to detail and a proactive attitude Knowledge of Microsoft Office (Excel, Outlook, Word) Skills Requirements Excellent organisation and time management Strong communication and interpersonal skills Ability to prioritise and manage multiple … tasks A team player with a willingness to get stuck in Comfortable using systems and learning new tools Job Responsibilities Processing customer purchase orders accurately and efficiently Supporting the sales and finance teams with order administration Managing supplier order acknowledgements and delivery updates Maintaining accurate records in our internal systems Monitoring shared email inboxes and responding to internal and More ❯

date. Act as the main point of contact with corporate teams. Required Skills Proficiency in Microsoft Office (Outlook, Word, Excel). Strong interpersonal skills and a high level of customer service. Excellent attention to detail. A hands-on approach to resolving issues. Strong team player. Why Join Us? Travel Opportunities: Experience the beauty of Switzerland with travel opportunities. Innovative More ❯

for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Support The Customer Support Team is responsible for helping GBG's customers use our products. The Team takes pride in supporting GBG's Vision through the provision of … excellent customer service. Customer Support Manager - Tier1 The role reports to the Head of Customer Support EMEA, you will be responsible for the performance of the Tier 1 Customer Support team, ensuring customers receive the highest level of support. Tier 1 is the initial port of call for all incoming customer queries across our product … portfolio. Tier 1 is responsible for resolving faster-turnaround queries and escalating other tickets as appropriate to Tier 2 specialists. What you will do Support delivery of the global customer support strategy Recruit, mentor and manage team members. Monitor, measure, and manage the team's progress. Promoting a positive environment, knowledge transfer and self-management/development. Demonstrate customer More ❯

Are you a tech enthusiast with a hunger for success and a passion for customer service? Do you dream of growing your career in the dynamic world of technology ? If you're ready to take the next step and forge a path towards becoming an accomplished Account Manager, then we want to hear from you! We are looking … and thriving business as we expand our offices into Germany and the U.S. Role and Responsibilities: Collaborate with Account Managers to provide pre and post-sales support, ensuring seamless customer experiences. Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs. Engage with clients to gather feedback, address inquiries, and … provide solutions. Maintain accurate and up-to-date records of customer interactions in our CRM system. Ensure compliance with internal best practice processes. Work in collaboration with internal departments such as finance, logistics, sales and purchasing. To undertake additional duties that may be required from time to time. Skills Required: A strong interest in technology and its applications in More ❯

Are you an experienced Field Engineer skilled with DCS Automation? Join a leading engineering organisation delivering innovative solutions across energy, process, and manufacturing industries. DCS Field Service & Applications Engineer Car/Company Car, Paid Overtime (including door-to-door travel), 8% Pension Healthcare, Life Assurance Home Based - Liverpool - Birmingham (West of England) Ref: 24592 In this field-based position … you'll support customers across the North West down to Birmingham, providing service, maintenance, and project support for automation and control systems (DCS/SCADA/PLC), alongside QCS technology. DCS Field Service & Applications Engineer - The Role: You will be involved in the delivery of projects, maintenance and breakdown services to UK installed base customers within the Power … Occasionally, you will be required to support customers shut periods which will involve short periods away from home and significant paid overtime You will provide routine and on demand customer service including software development and documentation, maintenance/inspection of automation systems, which will include providing periodic out of hours On-Call emergency support At other times you More ❯

Are you an experienced Field Engineer skilled with DCS Automation? Join a leading engineering organisation delivering innovative solutions across energy, process, and manufacturing industries. DCS Field Service & Applications Engineer Car/Company Car, Paid Overtime (including door-to-door travel), 8% Pension Healthcare, Life Assurance Home Based - Liverpool - Birmingham (West of England) Ref: 24592 In this field-based position … you'll support customers across the North West down to Birmingham, providing service, maintenance, and project support for automation and control systems (DCS/SCADA/PLC), alongside QCS technology. DCS Field Service & Applications Engineer - The Role: You will be involved in the delivery of projects, maintenance and breakdown services to UK installed base customers within the Power … Occasionally, you will be required to support customers’ shut periods which will involve short periods away from home and significant paid overtime You will provide routine and on demand customer service including software development and documentation, maintenance/inspection of automation systems, which will include providing periodic out of hours ‘On-Call’ emergency support At other times you More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE Clean driving licence and access to a van Manual Handling training More ❯

exclusive discount on Tastecard - dine out with up to 50% off total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before they can be accessed. Benefit … communication skills. Ability to work as part of a team and individually. Flexibility and be able to adapt to the needs of Residents. Experience of working in a catering service in a similar environment is desirable but not essential. Delivering prepared food from the kitchen to the dining areas and serving meals to residents in a pleasant and friendly … manner. Ensure refreshment is always available Setting up tables, tidy work areas and preparing food areas for next service to ensure high standards of hygiene Experience : Ideally some experience working in a busy restaurant/hospitality or catering Good communication and excellent customer service skills to be able to deliver a good service to our visitors More ❯

You: Ideally, you'll bring at least 3 years of experience in a similar support role. We're looking for someone with: Excellent user-facing skills and a strong customer service approach Desirable Technical Experience: Microsoft Windows (client and server environments) Microsoft Entra ID (Azure AD) & Active Directory Office 365 administration and support Networking essentials: WAN/LAN More ❯