1 to 13 of 13 Customer Experience Jobs in the City of London

for further troubleshooting or de- bugging Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met Identify opportunities to optimize and automate workflows and support … processes Essential Skills and Experience: 5+ years experience in a Technical Support or other relavant postions 2+ years experience within Advertising technology/AdTech and/or Technology industry Experience with troubleshooting and ticket escalation Experience translating technical concepts and solutions to non-technical audiences … Experience of using advertising technologies such as pixels, ad servers, auctions and delivery Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs Familiarity with SQL Package: Circa £350 per day PAYE (Inside IR35) 20 days paid holiday Annual bonus 6 months more »

Workplace Experience Host About The Role: A highly self-motivated and passionate customer service team player with a great attention to detail. The key focus for this role will be to create a single and visual point of contact for Client visitors and employees and to act as … as well as representing the Client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience … ability to proactively support the needs of our staff, clients and business partners. You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively more »

an increasing workload, as a result of the company's rapid growth and expansion. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training. Benefits Package Annual Bonus 25 Days' Annual Leave + … line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating … as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Required Experience Great telephone and client facing skills Previous IT support experience more »

service improvement Performance * You will have a curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. * You will manage your own workload proactively and understand escalation processes. * Your primary focus will be on driving incident reduction … challenges, best practice, etc. * Strong operational relationships with Infrastructure platform support to contribute towards continued stability and availability of production services. Preferred Qualifications and Experience * Degree qualified or Bachelor's Degree in IT * 3 to 5 + years' experience in Risk and/or Finance application support Lead … Role * Preferred experience working in a function of Risk and/or Finance investment banking and understands the need for control in a banking environment * Business knowledge for Credit and Market Risk will be an advantageous * Evidence of progression and consistency in career to date. Technical skills, exposure or more »

We are looking for an experienced E-learning Developer with a passion for sustainability and making a difference. Do you have experience delivering e-learning content to a specific brief? Are you an expert in Articulate Storyline and Articulate Rise? If you share our passion for bringing interactive learning … industry, we would like to hear from you. Role info: E-Learning Developer London Based/Flexible Working £30,000 - £35,000 Dependant on Experience Plus Benefits including 8% employer contribution to pension, profit share, day off for Birthday, fitness allowance and much more… Product/Service: Sustainability Consultancy … employer and we are committed to maintaining a respectful and inclusive workplace culture. We welcome applications from all people with relevant skills, knowledge, and experience, including those from diverse backgrounds currently under-represented in sustainability and project management. The E-Learning Developer Opportunity: We are looking for an e more »

+ package Hybrid working - 2/3days in office About the Company: Our client is a leading global provider of customer experience, business process outsourcing, and digital transformation services. With over 37 years of experience and operations across 144 countries, they are trusted by Fortune 50 companies … for delivering exceptional customer experiences through innovative technology solutions. Role Overview: We are seeking an entrepreneurial and driven leader to spearhead the creation and growth of a Data Science and Generative AI in the UK & Europe region. In this strategic role, you will lead the full lifecycle of data … events, and conferences Orchestrate large, multi-service line deals and drive strategic client engagements Requirements for a GenAI Data Science Lead: 10+ years of experience in Data Science, AI/ML transformations with top-tier brands, especially in the UK & Europe Deep expertise in Generative AI, AI/ML more »

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Central London with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

fast-paced and rewarding environment. As a key player in the retail industry, we are committed to pushing boundaries and setting new standards in customer experience and operational efficiency. The ideal candidate will collaborate closely with stakeholders to understand business requirements, architect scalable solutions, and implement cutting-edge more »

Job Type: Contract (18 months) My client is at the forefront of revolutionizing retail operations, bringing cutting-edge technology and innovative solutions to redefine customer experiences. As we embark on our journey to elevate our operations to the next level, we are seeking a talented Retail Supply Chain Lead more »

Hana - £95k - £107k + 5-10% bonus and benefits - (West London/Work from home) Are you a capable Solutions Architect with demonstrable experience of architecture within an SAP S4 HANA finance transformation? Have you worked in a B2C or Retail environment? Would you enjoy defining the future state … architecture strategy, and drivers for technology and business change and be the lead for solution design, delivery and options. It is essential you have experience working on an SAP S4HANA Finance transformation within a B2C or Retail business. In addition to Finance experience, any experience across the … beneficial, which includes HR, Procurement, Facilities, Security and Point of Sale (POS). If you love retail, love technology, have a good solution architecture experience to date - and want a place to continue your learning, and development and a place to build great solutions - so you can deliver long more »

Digital future by analysing corporate performance, driving cost reductions, revenue growth and profitability improvement across industries and in 'high stakes' situations. Key Skills and Experience: Consulting or industry experience, with proven ability to build trusted relationships with senior business & technology leaders. Strong experience in IT Operations & Cloud … passion as a specialist and leader in any combination of areas below: Cloud Strategy Implementation - private/public clouds - on AWS, Azure, GCP, etc. Experience in developing business case and TCO analysis drawing tangible connections between cloud strategy and business-valued financial-success metrics. Experience defining and implementing … Extend the value of cloud services in clientorganizations by: Establishing foundations and vision for modernising the delivery of IT Services Enabling delivery of better customer experiences and best-in-class product delivery Strong knowledge and experience across any combination of industries (e.g., Technology, Media, and Telecommunication, business services more »

here at Sky. The Display Engineer will be a key player in realising Sky’s vision of delivering the best Glass to Glass content experience on the planet. A place where our customers can effortlessly access the best entertainment at the highest quality. What you'll do: Collaboration - Learn … Complementary graduate level expertise in one of the following fields: Broadcast/Content engineering, Colour/Image Science, Chemistry, Physics Electronic Engineering, or strong experience within a relevant Engineering area, work multi-disciplined technical teams. Motivation to develop new knowledge across a wide range of disciplines – from image and … display engineering, through to automated testing and hardware assessment. With a passion for delivering excellent looking, innovative, immersive TV to the customer Knowledge of global video systems and standards including PAL, NTSC, REC.709, BT.2020. BT.2100 etc and glass to glass video and audio production and distribution methods and workflows more »

Using globally leading open-source technologies, this team is committed to pushing the boundaries of geospatial solutions. Responsibilities: Develop and maintain strong, long-lasting customer relationships. Promote the adoption and use of company solutions within the customer base. Achieve incremental sales and capture new business opportunities. Engage regularly … with customers through on-site meetings, product presentations, and demonstrations. Ensure customer retention and development in their use of company solutions. Negotiate contracts and close agreements in line with the lead to order process. Provide timely and reliable management information to support business strategy goals. Skills Required: Proven experience as a Account Executive or similar role. Strong ability to manage customer relationships and drive incremental sales. Excellent communication and negotiation skills. Ability to work with cross-functional internal teams to improve the customer experience. Proficient in using CRM software and other sales tools. Benefits: Comprehensive benefits more »