10 of 10 Customer Retention Jobs in the City of London

combine deep industry expertise with leading technology capabilities to deliver practical solutions that create sustainable value. We help clients address complex business challenges across customer engagement, digital transformation, data and AI, ERP modernisation, sustainability, supply chain and enterprise architecture. Within the UK, BearingPoint has a growing Microsoft practice focused … delivering business transformation through Microsoft Business Applications, Power Platform, Azure, Microsoft 365 and AI solutions. We work closely with Microsoft to help organisations modernise customer engagement, service operations, employee experience and business processes using Dynamics 365 and Microsoft Copilot. Our Microsoft Business Applications Practice The BearingPoint Microsoft Business Applications ...

Data functions at Sokin. You will run a world-class Operations function that ensures the successful delivery of product engineering initiatives to our expanding customer base, and acts as a centre of excellence for customer experience. You will also be responsible for the Data function, ensuring delivery … cover Organisational Design and Team Leadership Lead and Develop an Operational team that provides a 5-star 24/7 consistent customer support experience Manage team capacity and proactively resource a global team who can support the scaling company and customer base Work with HR to develop ...

/accreditation. Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations. What you will do Customer Opportunities - Work with customers, salespeople … delivery teams and acting as an escalation point during their life and transition into service. CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise. SME Evangelist - Explain and evangelise ...

Client Success Manager, you will manage relationships with an existing portfolio of clients, ensuring high levels of customer satisfaction, supporting client retention and identifying opportunities for account growth. Working closely with technical delivery teams and senior management, you will support contract renewals, client reviews, service delivery … technical engineers and service delivery teams to ensure client requirements are met. Maintain accurate CRM records, account plans and commercial activity. Contribute to client retention, account growth and customer satisfaction targets. Skills andamp; Experience Required Ideally 1–3 years’ experience in Customer Success, Account Management, Client ...

redesign, lead-to-cash transformation, commercial model evolution, and large-scale B2B operational change. Much of our work centres on B2B growth, product reinvention, customer lifecycle transformation, and revenue operations, helping software businesses build the strategies, processes, and operating models they need to grow efficiently and compete … business impact. You should demonstrate strength across the following areas: 1. B2B Transformation & Delivery Leadership Proven experience leading complex programmes across the B2B customer lifecycle, from lead generation and sales through to onboarding, adoption, and renewal, with clear evidence of revenue growth, cost reduction, or efficiency improvement delivered Experience ...

delivery, and people leadership. You'll balance strategic planning with practical delivery and technical excellence, making sure our CRM investment delivers measurable commercial and customer outcomes. THE ROLE: Team management and leadership Lead, coach and develop the CRM and associated delivery teams, with clear objectives, accountability, performance standards … levels. Strategy, roadmap and program delivery Define and maintain the group CRM strategy across Salesforce, HubSpot and associated technologies, aligned with commercial objectives, customer engagement and scalable operations. Own the CRM roadmap, prioritising initiatives by business value, strategic alignment, resource availability and delivery capacity. Lead discovery, requirements gathering, business ...

execute high-impact field marketing programs—spanning proprietary (first-party) events, strategic third-party conferences, joint partner activations, and scalable webinars—that drive customer acquisition, engagement, retention, and pipeline growth in EMEA. The ideal candidate is not just a logistical mastermind, but a storyteller and content strategist. ...

Senior Client Success Manager, you will manage a portfolio of approximately 25-30 existing client accounts, taking responsibility for client satisfaction, retention, profitability and commercial growth. This is a relationship-driven, commercially focused position combining strategic account management, client success and business development within existing accounts. Key Responsibilities … relationships across a portfolio of 25-30 existing clients. Proactively monitor client satisfaction, account health and potential retention risks. Maintain a client retention rate of 95% or above. Conduct Quarterly Business Reviews (QBRs), presenting performance updates, technology recommendations and strategic roadmaps. Identify upselling and cross-selling ...

Brief Description The Senior Account Manager is responsible for managing a portfolio of key and complex client relationships, ensuring exceptional client retention, sustained revenue growth, and a consistently high-quality client experience across their assigned accounts. Reporting to the Commercial Director, this role operates with a high degree … professional services, or a comparable client-centric environment, with a minimum of seven years in a client-facing role Demonstrated track record of client retention, account expansion, and revenue growth Strong commercial and contractual acumen, including ownership of renewals and negotiation Experience managing complex, multi-stakeholder client relationships ...

Endowments, Funds & Trusts. This role owns the commercial outcome for EMEA Corporate Treasury and is measured on ACV growth, win rate, and retention in the market.Key ResponsibilitiesMarket Point of ViewMaintain and extend the EMEA Corporate Treasury market analysis, built country by country, — total addressable market, serviceable addressable market … providers, and the systems Clearwater most often displaces or sits beside.Customer Health & RetentionOwn the health of the installed EMEA Corporate Treasury base — satisfaction, retention, and concession pressure — and treat an unhealthy base as a gate on further penetration until it is remediated.Partner with Client Services and the client ...