151 to 175 of 206 ITIL Jobs in the City of London

flexibility for the right experience. Requirements: Strong project management experience Strong experience working as a PM in the legal sector (or in a professional services environment) Strong understanding of ITIL processes, particularly Change and Release Management. Demonstrable experience managing multiple IT projects from initiation to delivery. Excellent stakeholder engagement and communication skills, with the ability to influence at all levels. More ❯

experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical, and communication skills. Ability to work collaboratively in a team environment. Experience with documentation and support knowledge base tools. … Experience in legal, finance, or professional services environments. Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python). ITIL Foundation or other relevant certifications. This position will require physical presence in Proskauer’s offices on a regular basis (at least 3x per week, or more, if it becomes the policy of the Firm or as business needs More ❯

experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical, and communication skills. Ability to work collaboratively in a team environment. Experience with documentation and support knowledge base tools. … Experience in legal, finance, or professional services environments. Exposure to application performance tuning, cloud platforms, or scripting (e.g., PowerShell, Python). ITIL Foundation or other relevant certifications. This position will require physical presence in Proskauer’s offices on a regular basis (at least 3x per week, or more, if it becomes the policy of the Firm or as business needs More ❯

analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion … to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone … executive summaries. Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. Change Management (cover) Provide support and cover for Change Management processes during absences or peak periods. Review and assess change requests More ❯

analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. KEY RESPONSIBILITIES//The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion … to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone … executive summaries. Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. Change Management (cover) Provide support and cover for Change Management processes during absences or peak periods. Review and assess change requests More ❯

environments within medium to large enterprise settings. Strong expertise in Microsoft Entra ID, Azure, Teams, and Intune. Proficient in PowerShell scripting and M365 security/compliance administration. Familiarity with ITIL frameworks and service management tools (e.g., ServiceNow). Skilled in stakeholder engagement and effective communication across technical and business teams. Broad technical knowledge of both on-premises and cloud-based … identity and access management, encryption, and compliance controls. Experience managing third-party suppliers and vendors. Comfortable working in a multi-site environment with complex technology landscapes. Strong grounding in ITIL processes, particularly Change, Incident, and Problem Management. Apply now or reach out directly on ryan.daly@lafosse.com More ❯

environments within medium to large enterprise settings. Strong expertise in Microsoft Entra ID, Azure, Teams, and Intune. Proficient in PowerShell scripting and M365 security/compliance administration. Familiarity with ITIL frameworks and service management tools (e.g., ServiceNow). Skilled in stakeholder engagement and effective communication across technical and business teams. Broad technical knowledge of both on-premises and cloud-based … identity and access management, encryption, and compliance controls. Experience managing third-party suppliers and vendors. Comfortable working in a multi-site environment with complex technology landscapes. Strong grounding in ITIL processes, particularly Change, Incident, and Problem Management. Apply now or reach out directly on ryan.daly@lafosse.com More ❯

arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as … Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills More ❯

arisen for an Service Management Analyst to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error Database and implement preventative measures Drive continual service improvement based on insights and trends Act as … Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills More ❯

environments. Proven leadership experience shaping and executing technology strategy. Hands-on experience with Windows & Linux administration , Azure and AWS . Sound understanding of security frameworks (ISO 27001, GDPR) and ITIL principles. Knowledge of automation tools (PowerShell, Bash, Terraform, Ansible). Excellent stakeholder management, communication, and mentoring skills. Experience delivering cloud migrations , hybrid infrastructure , or endpoint modernisation projects . Relevant certifications … e.g., Azure/AWS Architect, ITIL, CISSP/CISM) highly desirable. Why Join Opportunity to lead technology direction for a global enterprise environment. Collaborative, high-trust culture focused on innovation and improvement. Work with cutting-edge technologies across Azure, AWS, and hybrid architectures. Competitive day rate and long-term project potential. More ❯

environments. Proven leadership experience shaping and executing technology strategy. Hands-on experience with Windows & Linux administration , Azure and AWS . Sound understanding of security frameworks (ISO 27001, GDPR) and ITIL principles. Knowledge of automation tools (PowerShell, Bash, Terraform, Ansible). Excellent stakeholder management, communication, and mentoring skills. Experience delivering cloud migrations , hybrid infrastructure , or endpoint modernisation projects . Relevant certifications … e.g., Azure/AWS Architect, ITIL, CISSP/CISM) highly desirable. Why Join Opportunity to lead technology direction for a global enterprise environment. Collaborative, high-trust culture focused on innovation and improvement. Work with cutting-edge technologies across Azure, AWS, and hybrid architectures. Competitive day rate and long-term project potential. More ❯

Palo Alto, Fortinet, etc.) , and telephony (SIP/VoIP) systems. Familiarity with cloud and hybrid networking (Azure, AWS, GCP) environments preferred. Strong understanding of ISO 27001, PCI-DSS , and ITIL-aligned service delivery processes. Leadership & Soft Skills Strategic thinker with the ability to balance technical depth and business acumen . Exceptional stakeholder management and communication skills, capable of influencing at … contracts Qualifications Bachelor’s degree in Computer Science, Network Engineering, or related discipline (or equivalent experience). Professional certifications preferred: Cisco: CCNP, CCIE Juniper: JNCIP, JNCIE Other relevant certifications: ITIL, CISSP, Azure/AWS Networking certifications Why Join Us Opportunity to define and lead network strategy across a pan-European enterprise. Work with modern technologies in a high-availability, security More ❯

Palo Alto, Fortinet, etc.) , and telephony (SIP/VoIP) systems. Familiarity with cloud and hybrid networking (Azure, AWS, GCP) environments preferred. Strong understanding of ISO 27001, PCI-DSS , and ITIL-aligned service delivery processes. Leadership & Soft Skills Strategic thinker with the ability to balance technical depth and business acumen . Exceptional stakeholder management and communication skills, capable of influencing at … contracts Qualifications Bachelor’s degree in Computer Science, Network Engineering, or related discipline (or equivalent experience). Professional certifications preferred: Cisco: CCNP, CCIE Juniper: JNCIP, JNCIE Other relevant certifications: ITIL, CISSP, Azure/AWS Networking certifications Why Join Us Opportunity to define and lead network strategy across a pan-European enterprise. Work with modern technologies in a high-availability, security More ❯

Coordinate with vendors and internal teams to investigate and resolve complex issues within application, database, and integration layers. Oversee incidents, problems, and changes through the full life cycle, applying ITIL best practices. Use tools such as Azure DevOps and ServiceNow (or similar) to track releases, defects, and workflow performance. Analyse system performance data, validate vendor reporting, and identify improvement opportunities. … or cloud environments (Azure, AWS, or similar). Working knowledge of SQL , release pipelines , and environment management. Experience coordinating between business stakeholders, developers, and offshore support partners. Understanding of ITIL processes and practical use of enterprise service tools. Confident working with both technical and non-technical stakeholders to drive service improvement. What Will Set You Apart Prior experience supporting or More ❯

and collaborative role, working closely with technical teams, senior stakeholders, and global business units. What You’ll Do Lead and evolve the IT Change Management process in line with ITIL best practice and audit standards. Review, assess, and coordinate complex IT changes across infrastructure, cloud, and software systems. Chair Change Advisory Board (CAB) meetings using ServiceNow, ensuring rigorous risk and … Produce and maintain change documentation, reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a large or regulated environment. ITIL v3 or v4 Foundation certification (advanced certifications a plus). Strong knowledge of ServiceNow Change Management module and related automation processes. Familiarity with agile methodologies (Scrum/Kanban) and user More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure … any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams … in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience. Location: London, UK/Hybrid More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure … any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams … in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience. Location: London, UK/Hybrid More ❯

the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow … Certified System Administrator (CSA) ITIL Foundation ServiceNow Implementation Specialist certifications More ❯

Senior Infrastructure Engineer – Azure, AWS, Active Directory, Exchange, Group Policy, Meraki, Fortinet, SD-WAN, PowerShell, ITIL, Change Management, Hybrid (4 days p/w in London), Site Travel Up to £80,000 Basic + Benefits + Travel Expenses This is a fantastic Senior Infrastructure Engineer opportunity to work with a leading infrastructure services organisation, driving design and implementation of enterprise … sound knowledge of Active Directory, Exchange, and Group Policy. As Senior Infrastructure Engineer, excellent capabilities across networking is essential, including hands-on experience with Fortinet Firewalls and Cisco Meraki. ITIL Certification is desirable for the Senior Infrastructure Engineer, particularly in dealing with change management processes. UK travel is expected as Senior Infrastructure Engineer, and willingness and ability to commute to … Strong knowledge of Active Directory, Exchange, and Group Policy. Hands-on experience with Fortinet Firewalls and Cisco Meraki. Solid networking skills across on-prem and cloud environments. Familiarity with ITIL practices, especially change management (ideally ITIL Certified). Excellent communication and stakeholder management skills. Willingness to travel and commute to multiple UK sites. Desirable Skills as Senior Infrastructure Engineer: Prior More ❯

Senior Infrastructure Engineer – Azure, AWS, Active Directory, Exchange, Group Policy, Meraki, Fortinet, SD-WAN, PowerShell, ITIL, Change Management, Hybrid (4 days p/w in London), Site Travel Up to £80,000 Basic + Benefits + Travel Expenses This is a fantastic Senior Infrastructure Engineer opportunity to work with a leading infrastructure services organisation, driving design and implementation of enterprise … sound knowledge of Active Directory, Exchange, and Group Policy. As Senior Infrastructure Engineer, excellent capabilities across networking is essential, including hands-on experience with Fortinet Firewalls and Cisco Meraki. ITIL Certification is desirable for the Senior Infrastructure Engineer, particularly in dealing with change management processes. UK travel is expected as Senior Infrastructure Engineer, and willingness and ability to commute to … Strong knowledge of Active Directory, Exchange, and Group Policy. Hands-on experience with Fortinet Firewalls and Cisco Meraki. Solid networking skills across on-prem and cloud environments. Familiarity with ITIL practices, especially change management (ideally ITIL Certified). Excellent communication and stakeholder management skills. Willingness to travel and commute to multiple UK sites. Desirable Skills as Senior Infrastructure Engineer: Prior More ❯

Support Engineer/Desktop Support Engineer – Central London – Windows, Server, Citrix, Active Directory, ITIL - £40,000 - £45,000 A market-leading trading firm is looking for an Desktop Support Engineer to join their London team. This is a fantastic opportunity for a Desktop Support Engineer with experience in industry to break into a first-rate organisation. In this role you … maintained and managed in the best way possible. To be considered for the role you will require the following skill-set: Windows Citrix/SCCM/Exchange Active Directory ITIL Excellent Communication This is a fantastic opportunity working for a market-leading financial services firm in Central London. If you are looking for a rewarding new role working with the More ❯

a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. … in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. … in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

ensuring they meet agreed Service Level Agreements (SLAs). Team Management: Lead, mentor, and manage the IT Support team, strengthening a culture of customer service, accountability, and operational excellence. ITIL Process Management: Champion and manage key ITIL processes, including: Incident Management: Ensure quick and effective resolution of all service disruptions. Problem Management: Analyse root causes of recurring incidents and implement … experience in IT Service Management. 3 years experience in a leadership role. Experience within the retail and/or Hospitality sector preferred. Experience using the IT Service Management frameworks (ITIL v4 preferred). Experience developing and mentoring teams. What We Can Offer You: • Competitive salary • Annual bonus • The opportunity to work remotely on an ad hoc basis • Employer pension contribution More ❯

ensuring they meet agreed Service Level Agreements (SLAs). Team Management: Lead, mentor, and manage the IT Support team, strengthening a culture of customer service, accountability, and operational excellence. ITIL Process Management: Champion and manage key ITIL processes, including: Incident Management: Ensure quick and effective resolution of all service disruptions. Problem Management: Analyse root causes of recurring incidents and implement … experience in IT Service Management. 3 years experience in a leadership role. Experience within the retail and/or Hospitality sector preferred. Experience using the IT Service Management frameworks (ITIL v4 preferred). Experience developing and mentoring teams. What We Can Offer You: • Competitive salary • Annual bonus • The opportunity to work remotely on an ad hoc basis • Employer pension contribution More ❯