176 to 200 of 206 ITIL Jobs in the City of London

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative More ❯

application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred The role offers the chance to work within a collaborative More ❯

Title: Group IT & Security Manager Salary: £ 70,000–£ 80,000 + Benefits Location: West London – Hybrid (3 days p/w in-office) Tech: AWS, Azure, Networking, ISO27001, NIST, ITIL The Company: Immersum are supporting the continued growth of a leading property group that’s reshaping how people, data, and technology power the housing sector. Operating across several high-impact … management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to balance hands-on problem More ❯

Title: Group IT & Security Manager Salary: £ 70,000–£ 80,000 + Benefits Location: West London – Hybrid (3 days p/w in-office) Tech: AWS, Azure, Networking, ISO27001, NIST, ITIL The Company: Immersum are supporting the continued growth of a leading property group that’s reshaping how people, data, and technology power the housing sector. Operating across several high-impact … management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to balance hands-on problem More ❯

pivotal leadership role, ensuring operational excellence and world-class service delivery. What You’ll Do Lead and inspire global support teams Define KPIs and drive performance across regions Oversee ITIL-aligned incident, problem, and change management Manage critical escalations and ensure service continuity Drive automation, AI/ML diagnostics, and continuous improvement initiatives Build strong relationships with enterprise customers and … internal stakeholders What You’ll Bring 10+ years in IT operations or technical support, with 5+ years in global leadership Deep understanding of ITIL v3/v4 frameworks (certification preferred) Proven experience managing distributed L2/L3 teams across time zones Strong communication and stakeholder engagement skills Familiarity with enterprise tech (cloud, infrastructure, networking) Experience with ServiceNow or similar ITSM More ❯

IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with … including: Incident/Problem/Change management Request fulfilment and escalation Service reporting, risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder More ❯

IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with … including: Incident/Problem/Change management Request fulfilment and escalation Service reporting, risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder More ❯

2nd Line Troubleshooting/Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of IT operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support/3rd party to deliver … inner motivation to succeed. Forward thinking mind set and ability to adapt to a continuously improved IT environment and be a focal point of our Support Team Desirable Skills: ITIL V3/V4 Foundation Certified Experiencing supporting in a Banking environment Exposure to a corporate environment where its target oriented and of high demands More ❯

2nd Line Troubleshooting/Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of IT operations Liaise with colleagues in London, Europe and Jordan (middle-east) and external support/3rd party to deliver … inner motivation to succeed. Forward thinking mind set and ability to adapt to a continuously improved IT environment and be a focal point of our Support Team Desirable Skills: ITIL V3/V4 Foundation Certified Experiencing supporting in a Banking environment Exposure to a corporate environment where its target oriented and of high demands More ❯

Role : ServiceNow Technical Architect Location: London, Manchester or Edinburgh Salary: £70,000 - £95,000 (Multiple grades) A leading global professional services company serving clients in more than 100 countries is seeking experienced ServiceNow Technical Architects at Manager level. As the More ❯

Role : ServiceNow Technical Architect Location: London, Manchester or Edinburgh Salary: £70,000 - £95,000 (Multiple grades) A leading global professional services company serving clients in more than 100 countries is seeking experienced ServiceNow Technical Architects at Manager level. As the More ❯

Enterprise Integration Architect - Leading Law Firm - Hybrid working - £125,000 Plus Bonus The Enterprise Integration Architect will define and drive the organization's integration strategy and architecture. This includes setting a vision for integration capabilities, aligning technology with business needs More ❯

Enterprise Integration Architect - Leading Law Firm - Hybrid working - £125,000 Plus Bonus The Enterprise Integration Architect will define and drive the organization's integration strategy and architecture. This includes setting a vision for integration capabilities, aligning technology with business needs More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of the … onsite in the central London office 1 day a week Contract: 3-month term Day rate: £300-£325 per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used More ❯

to evidence experience supporting a range of tools and technologies including O365 and preferably have experience with Azure and Cisco products. It would be highly beneficial if you held ITIL certification but experience of working within an ITIL environment would be accepted in place of this. You will be able to demonstrate exemplary customer care skills. You will be educated More ❯

to evidence experience supporting a range of tools and technologies including O365 and preferably have experience with Azure and Cisco products. It would be highly beneficial if you held ITIL certification but experience of working within an ITIL environment would be accepted in place of this. You will be able to demonstrate exemplary customer care skills. You will be educated More ❯

to evidence experience supporting a range of tools and technologies including O365 and preferably have experience with Azure and Cisco products. It would be highly beneficial if you held ITIL certification but experience of working within an ITIL environment would be accepted in place of this. You will be able to demonstrate exemplary customer care skills. You will be educated More ❯

exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. You'll take a holistic approach, providing a strategic view of … for continuous improvement and personal development. You will want to be a key player in non-problem management activities e.g. Engagement Champions, the all-colleague representative forum etc. Desirable: ITIL Accreditation V4 Foundation equivalent or above Technical Competencies Project Management Experience in RCA Methodologies More ❯

teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance and availability Maintain a structured Major Incident framework aligned to ITIL 4 and operational resilience Lead continual service improvement initiatives across the incident management lifecycle Support business continuity, disaster recovery and resilience planning What you’ll bring 8–10 years in … IT operations, service management or incident response 5+ years in a Major Incident Management role, ideally in a regulated 24/7 environment Strong understanding of ITIL v3/v4 Confident communicator with experience briefing senior stakeholders during live incidents Knowledge of compliance frameworks relevant to incident governance Why this role? This is a chance to lead from the front More ❯

teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance and availability Maintain a structured Major Incident framework aligned to ITIL 4 and operational resilience Lead continual service improvement initiatives across the incident management lifecycle Support business continuity, disaster recovery and resilience planning What you’ll bring 8–10 years in … IT operations, service management or incident response 5+ years in a Major Incident Management role, ideally in a regulated 24/7 environment Strong understanding of ITIL v3/v4 Confident communicator with experience briefing senior stakeholders during live incidents Knowledge of compliance frameworks relevant to incident governance Why this role? This is a chance to lead from the front More ❯

and work under time pressure Willing to take direction, follow instructions and see tasks through to the best possible outcome for GFO-X and for our clients. Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices. Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards More ❯

and work under time pressure Willing to take direction, follow instructions and see tasks through to the best possible outcome for GFO-X and for our clients. Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices. Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards More ❯

Experience with tools such as ServiceNow, Power Apps, Power Automate, and AppSheet, is ideal as IT Applications Manager, as well as an understanding of workflow automation and data modelling. ITIL Certification is desirable for the IT Applications Manager, particularly in dealing with change management processes. UK travel is expected as IT Applications Manager, and willingness and ability to commute to … of technical teams. Experience in ERP and managed services oversight, particularly COINS ERP and KRONOS. Solid understanding of workflow automation, data modelling, and integration between enterprise systems. Knowledge of ITIL frameworks and change management processes, certification desirable. This is an exceptional IT Applications Manager opportunity to join a growing and established team in the UK. Key Skills: Low-code/ More ❯

Experience with tools such as ServiceNow, Power Apps, Power Automate, and AppSheet, is ideal as IT Applications Manager, as well as an understanding of workflow automation and data modelling. ITIL Certification is desirable for the IT Applications Manager, particularly in dealing with change management processes. UK travel is expected as IT Applications Manager, and willingness and ability to commute to … of technical teams. Experience in ERP and managed services oversight, particularly COINS ERP and KRONOS. Solid understanding of workflow automation, data modelling, and integration between enterprise systems. Knowledge of ITIL frameworks and change management processes, certification desirable. This is an exceptional IT Applications Manager opportunity to join a growing and established team in the UK. Key Skills: Low-code/ More ❯

managing your own tasks and supporting the team to meet deliverables and customer expectations. Provide training and documentation for Information Services staff, ensuring high service standards and adherence to ITIL practices. Collaborate across departments to support integrated IT services and promote business continuity, sustainability, and corporate responsibility. Ensure proper network management and documentation , supporting disaster recovery and staying current with … Excellent communication, engagement, proactive, positive, can do attitude. Essential: experience with Palo Alto firewalls, Aruba & HP switches, Infoblox DDI, Meraki & Aruba Wi-Fi, Aruba ClearPass. Essential: Working in an ITIL environment with change & incident management. Essential: Presenting technical solutions confidently to relevant approval boards. Essential: Creating and reviewing High and Low level technical documentation, technical standards and processes. As part More ❯