1 to 25 of 44 Service Delivery Jobs in the City of London

Role Overview As a Service Delivery Manager, you will play a critical role in ensuring the consistent, high-quality delivery of our services to clients. You’ll be responsible for managing client relationships, overseeing service performance, coordinating internal resources, and driving continuous improvement. This role is ideal for someone who thrives in a fast-paced MSP … environment and is passionate about client satisfaction, operational excellence, and proactive service management. Key Responsibilities Serve as the primary point of contact for assigned clients, ensuring satisfaction and retention. Manage day-to-day service delivery against contractual commitments. Lead regular service reviews, including reporting on performance, KPIs, and improvement plans. Maintain service documentation, actions logs … and track progress on client-facing initiatives. Own and drive Client Service Improvement Plans (CSIPs) and Technical Optimisation Plans. Collaborate cross-functionally with technical, sales, and operations teams to ensure seamless delivery. Support pre-sales activity and proposal creation with technical insight and service alignment. Identify risks in service delivery and develop mitigation strategies. Monitor service More ❯

Overview of Role We are looking for a customer-focused and process-aware Service Desk Analyst to join our support team. In this role, you’ll act as the first point of contact for users experiencing IT-related issues, particularly those related to connectivity and access. You’ll play a crucial part in ensuring a smooth and professional service experience, helping to manage and resolve incidents in line with ITIL best practices. This is a great opportunity for someone with a passion for customer service and a good understanding of IT support processes who is eager to grow their knowledge of IT service management and infrastructure support. Responsibilities User Support & Service Delivery Provide first … line support to users via the service desk platform, ensuring timely and courteous communication. Help users with access issues, connectivity problems, and service-related queries (e.g. VPN, remote access, authentication). Use established triage methods to route technical queries to the appropriate support teams where needed. Support the effective use of internal systems and applications by guiding users More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the design, development … complex business challenges with innovative solutions while transforming the P&C insurance value chain. They achieve this through strong engineering foundation and continuously refining their processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Their core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise. Join a team … practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and aligned with business objectives. Collaborate with stakeholders across departments to understand business requirements and translate them into More ❯

The HR Information Systems (SuccessFactors) Manager is responsible for the configuration, maintenance, and day-to-day operation of our SAP SuccessFactors platform. The role supports the effective delivery of HR systems and processes by ensuring accurate data, reliable system performance, and a consistent user experience across the employee lifecycle. Reporting to the Chief People Officer, this position plays a … UK, Ireland and internationally, as and when required. This role is based out of our London office on Worship Street, with 1 day working from home. 1. Support the Delivery of the People Systems Strategy Assist in delivering the People Systems roadmap as directed by the Chief People Officer and in coordination with the broader People team. Implement system … escalate any issues as needed. Support small-scale projects or configuration changes as part of broader system improvements. Maintain and optimize Zendesk configurations and workflows to support efficient HR service delivery and enhance user experience. 10. Continuous Improvement and Operational Support Monitor system performance, user feedback, and common issues to suggest and support process improvements. Contribute to automation More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Coordinate resource allocation within Managed Services to ensure optimal efficiency. Ensure completion of mandatory training, documentation, and compliance requirements. Identify, assess, and manage commercial risks within client accounts. Manage service transitions both into and out of the organisation. Maintain documentation in line with internal and client processes. Track day-to-day activities, monitor project and incident statuses, and report … as required by management or clients. Act as an ambassador for Managed Services, fostering collaboration and effective communication across internal teams. What we’re looking for: Significant experience in service delivery and/or project management roles. Strong technical and operational understanding of telecommunications (voice and data) cabling infrastructure. Demonstrable success in managing multi-million-pound managed services … knowledge of structured cabling standards and technologies (including UTP, FTP, and optical fibre). Advanced knowledge of Asset Management and ITSM ticketing systems. Expertise in complex change management and service delivery processes. Ability to mentor, train, and support new team members and approve training modules. Leadership experience in delivering special projects from concept to completion. Solid background in More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

methodologies Influence end-to-end change management within client organisations helping them to adopt and embrace new workflows and technologies Requirements: Knowledge of specific industry project management and technical delivery methodologies for software (Project Management methodologies, Agile/Scrum/Kanban & SDLC) Excellent knowledge of Jira, Confluence, Microsoft 365, Slack and other similar tools Excellent customer-facing and internal More ❯

Global HR Shared Services Manager to join their HR leadership team. This is a critical interim hire to drive operational excellence, lead a global team and ensure high-quality delivery of HR services across the organisation. The Role: In this fast-paced, tech-driven business, the Interim HR Shared Services Manager will lead a globally dispersed team of HR … professionals (hybrid and remote), focused on delivering outstanding service, driving process improvement, and contributing to the business's wider HR strategy. Reporting to the Director of HR Shared Services, this is a highly visible role that combines operational delivery, stakeholder engagement, and continuous improvement. Key Responsibilities: Team Leadership Manage, coach, and develop a global HR shared services team … Build a culture of collaboration, inclusion and high performance Develop and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as More ❯

as free travel in London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd level troubleshooting with customers and assist them … The experience of design, installation and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project … and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products. As IT Engineer More ❯

business needs into actionable data requirements and communicate these effectively via Azure DevOps, email, and face-to-face. Champion and promote an enhanced workflow process to improve consistency and service delivery within the MI team. Establish strong communication channels to ensure transparency and stakeholder satisfaction throughout the delivery lifecycle. Build and maintain strong relationships with internal colleagues More ❯

solutions.?? About the Role:Reporting to Heads of IT and Business Intelligence, you'll lead on systems design, integration, and optimisation-driving improvements that support hybrid working and secure service delivery.?? Key Responsibilities:Assess and improve IT systems and infrastructureDesign scalable, secure architecture solutionsOversee system integrations (APIs, SQL, JSON, OData)Lead Power Apps and Azure-based innovationEnsure compliance with More ❯

continued growth and impact. This is a key opportunity to join as their Enterprise Data Architect , helping shape the data architecture and governance that underpins critical decision-making and service delivery. Location: Hybrid - Minimum one day per week in a central London office Contract: Permanent, Full Time (37.5 hours per week, Mon-Fri, with occasional out-of-hours) Salary More ❯

IT Delivery Manager - London (Hybrid) - £800 inside (6 months) We are seeking an experienced and dynamic Technology Delivery Manager to partner with business departments across the EMEA region. This pivotal role is accountable for the successful delivery of key projects within the Banks ECB onboarding programme, working closely with both business and IT teams focused on transformation … onboarding Programme • Influence, motivate and manage diverse teams across the EMEA organization, including representatives from a wide variety of departments across a range of corporate grades to ensure timely delivery of required results with least possible impact on the bank’s business and customers. • Plan and drive completion of all outcomes and/or deliverables including the business case … organisation, are firmly within current market practise and can withstand formal regulatory scrutiny Responsibilities include: 1. Project & Program Management Lead and manage multiple IT projects simultaneously, ensuring on-time delivery and within budget. Define project scope, goals, and deliverables that support business objectives. Develop comprehensive project plans and timelines, allocating resources effectively. Monitor project progress, manage risks, and take More ❯

role where you apply your technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project lifecycle and by doing so … you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective communication between stakeholders Developing a deep understanding of projects to gain insights into the scope … of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement of quality, speed and ensuring the team learns and gets better each sprint. Collaborate with Architecture, Engineering, and security teams to comply with established policies More ❯

driven consultancy is hiring Senior Product Managers to help their clients solve complex challenges. As a senior voice in their Product team, you’ll lead cross-functional teams, shape service delivery strategies, and ensure every decision keeps real users at the core. This role goes beyond managing backlogs — it’s about inspiring teams, navigating ambiguity, and delivering measurable … value. What You’ll Be Doing Own and define product strategy, vision, and roadmaps Guide teams through discovery to delivery, ensuring alignment with user needs and client goals Prioritise work that maximises impact, not just output Engage senior stakeholders and build consensus in complex environments Lead multidisciplinary teams and coach others in product thinking Champion agile principles and user … centred design Balance delivery constraints with creativity and clear decision-making What You’ll Bring Significant experience in product management, ideally across consultancy or public sector environments Strong leadership across agile teams — delivery managers, designers, developers, and more Clear, confident communication with both stakeholders and delivery teams A track record of translating user needs into product success More ❯

to ensure technology innovation initiatives are aligned with the firm’s strategic goals. Present progress and outcomes to secure buy-in for new initiatives. Foster a culture of agile delivery, encouraging rapid prototyping and experimentation with emerging technologies. Team Oversight and Mentoring Mentor and support team members, enabling them to take ownership of day-to-day activity while overseeing … major projects and key deliverables. Ensure the team focuses on identifying, designing, and prototyping AI and other emerging technologies to streamline legal processes and enhance service delivery. Technology Innovation Initiatives Oversee the adoption of AI and emerging technologies across the firm, providing strategic input and ensuring smooth delivery. Collaborate with internal teams and third-party partners to enable successful … the adoption and effective use of new tools by legal and business services teams. Partner with technology leadership to ensure governance requirements are met while enabling fast-paced, agile delivery that supports future strategy and roadmap planning. Horizon Scanning and Technology Awareness Continuously scan the technology landscape to identify emerging tools and trends with potential benefit to the firm. More ❯

Sales Reporting: Tracking and reporting on sales progress, managing the sales pipeline, and providing regular updates to management. Collaboration: Working with internal teams (sales, marketing, technical) to ensure seamless service delivery and client success. Product Knowledge: Developing expertise in my client's solutions, particularly Microsoft products and licensing solutions (e.g., Office 365, Azure). Client Communication: Communicating effectively More ❯

a Data Analyst to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. Responsibilities As a Senior Analyst, you’ll serve as the strategic link between client-facing teams and our technical developers—translating complex requirements into … transparent communication Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs Maintain a detailed understanding of project status and ensure best-in-class service delivery Data Integration & Testing Own the setup and maintenance of API connectors and automated reporting pipelines Validate data quality, perform regression testing, and ensure KPI definitions match client More ❯

At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting … schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to agent and client enquiries via telephone and in writing to agreed service standards. Handle queries from sales support, claims handlers, medical screeners and emergency assistance providers. Liaise with the Underwriters to ensure that non-standard and complex queries are managed and … resolved to the satisfaction of our customers. Work with the guidance of the Underwriters and Head of Service Delivery to perform analysis on MI reports to ensure they accurately reflect the current position. Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever More ❯

Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

bonus + benefits Overview : Leverage extensive cloud technical expertise to lead and grow our Cloud-Managed Services practice. You'll operate as a technical authority and strategic leader, driving delivery excellence across a diverse customer portfolio. Working closely with internal teams and stakeholders, you'll ensure best practices in service delivery, help shape future offerings, and support … the overall cloud strategy. You'll play a key role in mentoring, guiding delivery teams, and enabling capability development, ensuring services align with customer needs and market expectations. This includes supporting the Consulting Services Director in ensuring Managed Services runs smoothly and at high quality standards. Key Responsibilities: Act as technical lead and SME across delivery and pre … sales for Cloud Managed Services. Own service delivery governance, ensuring customer outcomes are met or exceeded. Build trusted relationships with clients, presenting business value and ensuring successful engagements. Guide technical teams through mentoring, quality assurance, and performance management. Collaborate with Sales, Pre-Sales, CTO, and Service Heads to shape service offerings and delivery models. Lead More ❯

Company Profile - Managed Cloud Service Provider in the M+E space As the Head of Engineering, you will be responsible for overseeing the technical operations of managed cloud services, ensuring high- quality delivery and exceptional customer experiences. You will lead a team of skilled DevOps and Cloud Systems Engineers, manage escalations and complex situations, and collaborate with cross-functional … teams to continuously improve the service offerings. This is a hands-on, player-coach leadership role requiring both strategic vision and deep technical expertise in cloud computing and AWS services. Key Responsibilities Leadership & Team Management: Lead, mentor, and grow a high-performing team of DevOps and Cloud Systems Engineers. Foster a culture of continuous improvement, collaboration, and accountability within … cloud infrastructure services. Ensure robust architecture, high availability, scalability, and security of managed AWS accounts. Implement and refine DevOps best practices, automation, and CI/CD pipelines to enhance service delivery. Own resource management and planning to ensure suitable capacity to deal with workload fluctuations. Customer Engagement & Escalation Management: Overseeing project-based engineering and ensuring the highest quality of More ❯

ITSM transformation initiative! Be at the forefront of digital operations by leading the implementation of a UK-sovereign instance of ServiceNow. This high-impact role is central to transforming service delivery across our client’s business, driving automation, standardisation, and operational excellence. Contract Details Contract Length: 6 months (with visibility to extend) Location: London/Newbury (hybrid – twice … per week on-site) Daily Rate: £700 per day (inside IR35) Key Responsibilities Lead the end-to-end delivery of the ITSM transformation programme, including MVP and phased rollouts. Oversee the implementation of ServiceNow, focusing on out-of-the-box capabilities. Drive business transformation across multiple functions with new digital workflows and operating models. Engage senior stakeholders across Digital More ❯

Marketing, Commercial, Property, and Procurement Assess and evolve collaboration and reporting tools to boost productivity and transparency Champion automation and analytics using Power Automate and Power BI Collaborate with service delivery and IT partners to ensure excellent support and governance Define KPIs for adoption, effectiveness, and process improvement Experience Required: Proven background as a Product Owner or IT More ❯