The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of … IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance. Collaboration : Liaise with other IT teams to resolve issues and manage user expectations effectively. Service Improvement … Contribute to the enhancement of support processes and identify opportunities to improve service provisions. On-Call Duties : Participate in a rotational on-call schedule, supporting out-of-hours needs as required. Ad Hoc Tasks : Undertake additional duties as needed to support business requirements. Essential Skills & Experience: Active Directory administration, user maintenance, and group configuration. Microsoft Office 365 suite and More ❯
experience with cutting-edge technologies and can grow your skills in a fast-paced, forward-thinking environment. Key Responsibilities: Act as a primary contact for desktop-related incidents and service requests, delivering timely triage, investigation, and resolution. Keep internal IT documentation and knowledge base materials up to date (minimum quarterly reviews). Manage and monitor service desk tickets … using best practice workflows, ensuring consistent service delivery. Work alongside the Lead IT Operations Administrator to spot patterns, recurring faults, and potential risks, contributing to preventative solutions. Support and maintain end-user hardware including desktops, laptops, printers, and peripherals, as well as assisting with both hardware and software lifecycle management. Coordinate with other IT teams to resolve cross-functional … technical issues and communicate updates to users. Recommend and help implement improvements to existing support processes to enhance service quality. Essential Skills & Experience: Strong knowledge of Active Directory for account and group management. Skilled with Microsoft 365 applications including Teams, SharePoint, OneDrive, and Exchange. Solid experience with Windows 10/11 and core Microsoft Office tools (Outlook, Excel, PowerPoint More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Rossera
Rossera is an award-winning Oracle specialist consultancy with a proven track record for world-class delivery of services and products. We have customer accounts with some of the largest global companies as well as being partners of some of the biggest names in the industry. We specialise in process automation for customers running Oracle Enterprise Resource Planning (ERP … design (Fusion or e-Business Suite). Well organised, able to multi-task and work to tight deadlines. An attention to detail and a commitment to high standards of service delivery. Strong teamwork and collaboration skills. The following skills are advantageous: Experience in one or more integration tools building integrations with Oracle ERP e.g. Oracle Integration Cloud, Oracle SOA More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Adecco
and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering Build strong working relationships across departments. Promote a culture of customer-focused service delivery. Work collaboratively with Finance Business Partners and the Head of Financial Planning. Financial Accounting & Audit Lead the annual audit process and prepare financial statements in line with UK … Operations Lead the Financial Services Unit (Revenue and Payments Units). Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments. Implement KPIs to monitor service efficiency. Research Finance Oversee post-award research funding support and compliance. Finance Systems & Processes Oversee financial systems development and accounting structures. Ensure strong reconciliation and compliance frameworks. Finance Training More ❯
