1 to 25 of 46 Customer Experience Jobs in the East Midlands

Customer Experience Director APOGEE100492 Location Hybrid working with office locations in Maidstone & Lincoln ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider … to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. You will lead our Customer Experience and Contact Centre teams , bringing together multiple geographically dispersed groups into one high-performing, customer-obsessed operation. With approximately 100 people under your leadership, you will … ensure every customer interaction - whether through phone, chat, or digital platforms - delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer-first culture across the business. This will demand exceptional leadership, operational discipline, and the ability to balance professionalism with empathy as you drive significant change. Your remit will extend across managed More ❯

What will you be doing? As our Senior Brand and Customer Experience Manager, you'll be leading our brand proposition across Food, Funeral and Membership. By representing the voice of our Members and customers, you'll help develop our brand strategy and champion our Member and customer experience. You will optimise our Member and customer experience through the effective management of our Customer Services as well as handling escalated complaints in a timely and efficient manner. In this varied role you will be developing and delivering the new stores and regeneration marketing plan to drive pre opening awareness and engagement. You'll also develop our retail proposition with a focus on increasing appeal among … indicators. KPIs include: Footfall Basket spends Frequency New Member acquisition Responsibilities and accountabilities As the voice of our Members and customers, you'll be accountable for our Member and Customer insight panels, including recruitment and engagement as well as cascading insight to relevant stakeholders. Through ownership of our Member Engagement survey, you'll share results and actions with the More ❯

Company Overview MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of … institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe. Role We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a … via email and ticketing system. Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions. Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead. Customer Experience Deliver a warm, approachable, and supportive tone in all communication. Aim for "first-time resolution" — solving the problem fully in More ❯

flows, performance and manage financial processes related to S&OP and operation -Monitor and optimise distribution and supply chain operations -Track key performance indicators (KPIs) such as delivery times, customer experience and order accuracy -Identify and recommend improvements in processes -Budget planning, PO management, overall cost control and reporting, develop cost models for distribution strategies -Forecasting and reporting … within ecommerce Requirement and Experience: • Experience in finance, distribution, logistics, supply chain or ecommerce • Strong analytical and problem-solving skill. Advanced Excel with experience in SQL, Python (a plus) and Looker (a plus) • ERP systems such as SAP or Oracle is a plus • Knowledge of supply chain and distribution processes, including freight, warehousing, and inventory management • Experience More ❯

who have previously visited their Website, and with effective listening, fact finding and matching you'll be converting these calls into sales all whilst delivering a best-in-class customer experience. Role starts on 13th October - with 2 weeks fully paid training. Working hours/Shift patterns - 40hrs per week, rotational shifts Monday to Friday (8hr shift between … weeks (09:00 to 17:30) Temporary to Permanent role available after 12 weeks Role Overview : Explore the customers needs and offer suitable products and services Guiding the customer through the sales journey whilst ensuring that they are kept fully informed Working towards and aiming to exceed sales expectations Delivering a best-in-class customer experience Experience : Confident communicator with strong people skills IT literate with the ability to navigate multiple systems quickly and efficiently A passion for TECH Flexible Previous Sales experience would be great More ❯

Manchester, Slough, Leeds, Grimsby or Peterborough (Hybrid) Competitive + Bonus + Benefits Permanent full time Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any of our client's offices (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team with our … client. The team works directly with our customers and represents our client by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and … be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as their customers are the backbone of their brand, and they wouldn’t be where they are without them! In this role, you'll play a crucial part in assisting their customers with intricate queries by conducting thorough investigations. More ❯

family. A great holiday package About the role As the sole Lead Product Manager for Booker’s Websites & Apps, you own the vision, roadmap, and delivery of our digital customer experience. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for … developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute to business profitability. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating £3.5 … high quality and timely execution. Collaborate closely with internal stakeholders, external service providers, and development teams to execute web and app projects. Champion a seamless, efficient, and personalised digital experience from customer registration through to checkout. Drive innovation by identifying and implementing features that simplify and elevate the customer journey. Act as the key liaison for all More ❯

compliance, and sustainability metrics. Support crisis management and business continuity planning related to supplier operations. Where applicable, meet suppliers on an ad-hoc basis across Empowered and OrderWork. Qualifications & Experience Proven experience in supplier/vendor management, procurement, or supply chain management. Experience managing security clearances and implementing internal processes for controlled work is essential. Strong negotiation … communication, and relationship management skills. Analytical mindset with the ability to interpret data and drive decisions. Knowledge of relevant legal, regulatory, and compliance requirements. Experience with supplier performance management systems, digital procurement platforms, and data analytics tools is desirable. Relevant professional certifications (e.g., CIPS, ISM) are an advantage. Key Competencies Strategic thinking and planning. Problem-solving and decision-making. … broadest range of bespoke outcome-based services and consultancy-led propositions. Empowered helps its customers meet both their current challenges, as well as their successful journey into tomorrow. Exceptional customer experience is at the heart of the company’s approach and by uniting the best people, processes, and expertise across the full IT lifecycle, Empowered’s agility and More ❯

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 minute walk … from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Junior Customer Support Executive Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities … will include: Efficiently responding to inquiries via live chat Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex issues to senior team members (product specialists) and developers by logging support tickets Creating accurate instant set-ups via live chat, sharing articles and creating snippets Enhancing our support More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

we operate a hybrid working model with 3 days of working from home per week. This role is based in the Sleaford office. MRI Software are looking for a customer-focused individual with 2-3 years of experience in a client-facing role. The opportunity is within our Client Support team based in our Sleaford office, supporting clients … software and infrastructure will be provided. In this role, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an exceptional customer experience every day. You will be a key point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range … a year), as well as occasional visits to client offices to assist users with specific areas of system functionality. (All travel will be covered by MRI Software.) Requirements: Proven experience in a customer-facing role (2-3 years) Good interpersonal skills - patience is essential Excellent written and oral communication skills Ability to multi-task and work well under More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

Customer Service Advisor - Technical Support Wellingborough, Hybrid Up to £26,000 (DOE) Full Time, Permanent Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you!We're working with a forward-thinking client who is looking for a … Customer Service Advisor to join their friendly support team. In this hybrid role, you'll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone.Customer Service Advisor - What You'll Be Doing: Handling inbound calls from retail clients with technical support … replacement device. Ordering stock and coordinating deliveries on behalf of clients. Assisting with queries between retailers and their banking providers. Working closely with internal departments to ensure a seamless customer experience. Customer Service Advisor Working Hours:You'll work 37.5 hours per week across rotating shifts to support retailers effectively:Weeks 1-7: Between 8am - 6pm (office-based More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … management motivating your team to achieve personal targets and agreed Service Level Agreements Develop and implement effective strategies to optimise collections, driving continuous improvement initiatives in processes, systems and customer engagement Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Support your team with training, coaching and feedback … implementing improvements for both income and performance Undertake regular file audits to pro-active manage compliance with internal SLAs, KPIs, SOPs and to ensure that our service is exceeding customer expectations Maintain accurate records in compliance with internal and regulatory standards Act as a Customer Experience Champion to provide relevant information to enable the timely, efficient fact More ❯

is your chance to be part of something transformative. Our client is expanding their aerospace division and needs a Tech Services Administrator to support mission-critical operations and elevate customer experience during a key transition period. Why You’ll Love This Role You’ll be at the centre of innovation, helping evolve the Technical Publications & Support team following … recent acquisitions. Your work will directly impact how aerospace support is delivered — from managing customer interactions to migrating essential documentation. Your Responsibilities as Part of the Team As part of Salesforce Administration , you will manage inboxes for Technical Publications & Support, validate customer accounts and domains, assign and update Salesforce cases, and support PHConnect sign-ups and document access. … a Technical Author , contributing to the creation, editing, and maintenance of technical documentation in line with aerospace and defence standards. What You Bring to the Table You should have experience with Salesforce case management and be familiar with SGML editing tools and technical illustration software. Strong organisational and communication skills are essential. Salesforce experience SGML tools Previous experience More ❯

now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk Maximise customer network performance by monitoring, troubleshooting problems and outages Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to the latest stable versions as per their contracts Assist the 2nd line in securing the customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access Ensure the … technology, systems and support are optimised for customers, including individuals or teams working remotely from or from customer sites Be a true team player, working professionally and constructively with colleagues, offering help and assistance Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an More ❯

basket (including services) and walking them through the full sales journey.The calls will come from customers already reviewing products on the companies Website and providing them with the best customer service journey.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)1 in every … which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

basket (including services) and walking them through the full sales journey.The calls will come from customers already reviewing products on the companies Website and providing them with the best customer service journey.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)1 in every … which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

Booker, you will be fully accountable for driving the engineering vision, execution, and success of our digital platforms. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute … within the Online team at Booker, you will be managing the team building and developing websites and apps. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating … supporting career growth, performance management, and team engagement. Collaborate cross-functionally with stakeholders across product design and operations to align technical solutions with business objectives. You will need • Proven experience as an engineering manager, preferably in e-commerce or digital retail platforms. • A passion for creating simple, innovative, and customer-first digital experiences. • Strong communication and stakeholder management More ❯

across a wide range of devices Work on technology that reaches millions of users globally Collaborate with world-class engineers across Comcast and Sky Build features that directly impact customer experience Be part of a team that values innovation, diversity, and technical excellence What you'll bring Deep extensive experience of Android application development Established and highly … skilled in all aspects of software engineering Strong programming skills in Java and Kotlin Solid understanding of Android architecture patterns and best practices Experience with video streaming protocols (HLS, DASH) Familiarity with ExoPlayer (bonus) Agile development experience with CI/CD pipelines Strong analytical and debugging skills Ability to prioritize and organize effectively Willingness to mentor and collaborate … development of a robust video player that integrates with streaming services, DRM, advertising, emergency alerts, and real-time analytics. Your work will directly impact how users around the world experience video on Android and FireTV devices. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky More ❯

across a wide range of devices Work on technology that reaches millions of users globally Collaborate with world-class engineers across Comcast and Sky Build features that directly impact customer experience Be part of a team that values innovation, diversity, and technical excellence What you'll bring Deep extensive experience of Android application development Established and highly … skilled in all aspects of software engineering Strong programming skills in Java and Kotlin Solid understanding of Android architecture patterns and best practices Experience with video streaming protocols (HLS, DASH) Familiarity with ExoPlayer (bonus) Agile development experience with CI/CD pipelines Strong analytical and debugging skills Ability to prioritize and organize effectively Willingness to mentor and collaborate … development of a robust video player that integrates with streaming services, DRM, advertising, emergency alerts, and real-time analytics. Your work will directly impact how users around the world experience video on Android and FireTV devices. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky More ❯

curve. We are recruiting an accounts apprentice to join our busy team. Role In this role: You will be part of the frontline support team Helping to deliver excellent customer service while learning how to resolve technical and software queries You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs Collaborating … with colleagues to resolve customer issues Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems Your AAT studies will build your knowledge of finance processes This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence, and enhancing … the overall customer experience Training Finance/Accounts Assistant Level 2: One to one Tutor Assessor support in the workplace working towards Finance/Accounts Assistant Level 2 Functional Skills if required So the roles this can lead too in our business – Dynamics Pre-Sales Dynamics Junior Consultant Dynamics Support Dynamics Modern Workplace Apprenticeship Standard Accounts or finance More ❯