1 to 25 of 38 Customer Experience Jobs in the East Midlands

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join … us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. … Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams More ❯

THE OPPORTUNITY Title: Senior Data Analyst, Financial Strategy and Customer Operations Location: UK Midlands (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. … We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global … about YOU. Job summary: Iron Mountain is seeking a highly analytical and business-focused Senior Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will play a key part in supporting our expanding contract logistics and on-demand storage operations. This role is for a strategic thinker who can transform complex More ❯

THE OPPORTUNITY Title: Senior Data Analyst, Financial Strategy and Customer Operations Location: UK Midlands (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. … We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global … about YOU. Job summary: Iron Mountain is seeking a highly analytical and business-focused Senior Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will play a key part in supporting our expanding contract logistics and on-demand storage operations. This role is for a strategic thinker who can transform complex More ❯

to support the growth of the bp pulse charging network by providing a standardized and simple portfolio of safe, reliable and cost-effective hardware configurations that deliver a great customer experience What you will deliver Leading portfolio management for Payment Systems and Terminals (incl. techno-economic assessments), ensuring a standardized and simplified portfolio which delivers optimum TCO Leading … and maintaining a data-based cost-benefit analysis for Payment Systems from a global perspective Maintaining strategic partnerships with key suppliers Driving performance management of suppliers Conducting market analysis (customer and technology trends, competitor and industry activities) to inform hardware strategy Defining and tracking KPIs to measure success and cost-effectiveness and drive continuous improvement. Working closely with other … Lead) Product Specialists to provide optimized hardware configurations to the business What you will need to be successful Knowledge and Experience: Expert knowledge in Payment Systems, processes, and industry best practices Experience in Portfolio Management Experience in Cost-benefit analysis Experience in product management for industrial goods Experience in leading cross-functional teams Knowledge in More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham Key Responsibilities: Analyse and interpret More ❯

partners on architecting and aligning all aspects of our user experience. This leader will help us evolve existing and position new capabilities to provide relevant, contextual, proactive and intelligent customer experiences. What you'll do Lead our Growth product group as a transformational leader who is accountable, transparent and passionate about the role Product plays in delivering business value. … senior stakeholders and internal customers to manage a portfolio of investments focussed on driving growth Balance competing agendas to ensure growth product strategies deliver on key outcomes (economic, risk, experience) and ultimately drive the business forward. Work closely with Marketing & Analytics, Business Development & Tech to facilitate prioritisation discussions with leadership team sponsors. Ensure that the product changes needed to … advantage and outcomes. Continuously seek to understand and respond to our customers' needs and innovate in line with their expectations. Inspire and influence others to focus on solving clear customer problems and deliver with a customer/user-first mindset. Make choices based on the total cost of ownership and risk management profile of our product and technology More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships … and high-impact role, you will take ownership of lead generation, pipeline development, and quality appointment setting. You will work closely with the sales team to ensure a seamless experience for prospective clients and will be key in driving business forward. This is the ideal opportunity for someone with strong telesales or BDM experience who enjoys outbound prospecting … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Minimum 1 year of experience in a Business Development, Telesales, or Lead Generation role. Demonstrated success in outbound calling and appointment setting. Confident communicator, especially over the phone More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships … and high-impact role, you will take ownership of lead generation, pipeline development, and quality appointment setting. You will work closely with the sales team to ensure a seamless experience for prospective clients and will be key in driving business forward. This is the ideal opportunity for someone with strong telesales or BDM experience who enjoys outbound prospecting … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Minimum 1 year of experience in a Business Development, Telesales, or Lead Generation role. Demonstrated success in outbound calling and appointment setting. Confident communicator, especially over the phone More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships … and high-impact role, you will take ownership of lead generation, pipeline development, and quality appointment setting. You will work closely with the sales team to ensure a seamless experience for prospective clients and will be key in driving business forward. This is the ideal opportunity for someone with strong telesales or BDM experience who enjoys outbound prospecting … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Minimum 1 year of experience in a Business Development, Telesales, or Lead Generation role. Demonstrated success in outbound calling and appointment setting. Confident communicator, especially over the phone More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS As an Small Business Sales Account Executive your role is to have regular & scheduled customer … include upgrades to hardware. Your role involves using a variety of methods to contact your clients to manage their account with us and to ensure they receive the best customer service we can offer. Much of your time will be calling your current client list performing customer service tasks and discussing upgrades. You will be tenacious and curious … what potentially we could help them with in the future. You will use our own custom-made CRM system (Radius) to log all your activity and progress with each customer, recording all information gathered accurately and in a timely manner. You will communicate with your manager on all pipeline and forecast monthly deals/upgrades For roles with office More ❯

Upsell and cross-sell across the Fire & Security portfolio to maximise revenue Prepare and deliver tailored sales proposals and negotiate contracts Collaborate with project delivery teams to ensure seamless customer experience Build and maintain strong long-term client relationships Your Experience 3-5 years field sales experience, ideally within fire and security or related sectors (strong … across the Midlands with occasional visits to Derby head office Flexibility to work outside normal business hours when required Apply Now If you are a driven sales professional with experience in Fire & Security or B2B sales and want to join an ambitious business with great career progression, please apply now. Submit your CV and a cover letter outlining your … relevant experience to email address . A member of the 4way Recruitment team will be in touch if your application is successful. More ❯

now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist the 2nd line in securing the customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the … technology, systems and support are optimised for customers, including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an More ❯

basket (including services) and walking them through the full sales journey.The calls will come from customers already reviewing products on the companies Website and providing them with the best customer service journey.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)1 in every … which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. … with the desire to consistently exceed sales targets. Flexible and adaptable. A passion for putting customers first and creating customers for life. A passion for tech ! A previous sales experience would be desirable. IT literate with the ability to navigate multiple systems quickly and efficiently. This role is subject to a Clean DBS it is imperative that each applicant More ❯

Role: SQL Administrator with PHP Salary: circa £45,000 to £55,000 per annum, depending on experience Location: mainly remote with travel to Lincoln office Are you a skilled SQL Administrator with a strong background in PHP? Looking for a hybrid role where you can make a real impact on digital transformation projects? This could be the perfect opportunity … growing organisation in the education services sector is seeking a talented SQL Administratorto join its IT team. You'll play a key role in developing and maintaining internal and customer-facing applications, supporting ERP integrations, and ensuring database performance. This is a varied role combining hands-on development with database administration and server management. You'll work across a … Microsoft-centric environment, contributing to exciting projects that enhance customer experience and drive operational efficiency. This is a full-time permanent position, paying between circa £45,000 - £55,000 per annum, depending on experience. This SQL Administrator position is hybrid, based between 1-2 days per month on site in Lincoln, and the remainder of the time working More ❯

Role: Web DeveloperSalary: circa £45,000 to £55,000 per annum, depending on experience Location: mainly remote with travel to Lincoln office Are you a skilled Web Developer with a strong background in SQL database management Looking for a hybrid role where you can make a real impact on digital transformation projects? This could be the perfect opportunity for … organisation in the education services sector is seeking a talented Web Developer to join its IT team. You'll play a key role in developing and maintaining internal and customer-facing applications, supporting ERP integrations, and ensuring database performance. This is a varied role combining hands-on development with database administration and server management. You'll work across a … Microsoft-centric environment, contributing to exciting projects that enhance customer experience and drive operational efficiency. This is a full-time permanent position, paying between circa £45,000 - £55,000 per annum, depending on experience. This Web Developer position is hybrid, based between 1-2 days per month on site in Lincoln, and the remainder of the time working More ❯

to join their team. Within this role, you will be responsible for the development, performance and continuous development of the e-commerce site, driving growth through increased visibility, enhanced customer experience and conversion optimisation. You will be supporting both B2B and B2C audiences, however experience within a B2B market is preferred. Responsibilities of the role include: Manage … and seasonal activity Track and report on key site metrics including traffic, AOV, conversion rates and bounce rates To be considered for this role, you must have: 3+ years experience within a similar role, ideally within a B2B setting Strong working knowledge of Adobe Commerce (Magento) Proven track record of growing e-commerce revenue and improving conversion rates Strong More ❯

to join their team. Within this role, you will be responsible for the development, performance and continuous development of the e-commerce site, driving growth through increased visibility, enhanced customer experience and conversion optimisation. You will be supporting both B2B and B2C audiences, however experience within a B2B market is preferred. Responsibilities of the role include: Manage … and seasonal activity Track and report on key site metrics including traffic, AOV, conversion rates and bounce rates To be considered for this role, you must have: 3+ years experience within a similar role, ideally within a B2B setting Strong working knowledge of Adobe Commerce (Magento) Proven track record of growing e-commerce revenue and improving conversion rates Strong More ❯

to join their existing Infrastructure Support team. This is a fantastic opportunity to provide day-to-day support to end-users and their devices, while gaining invaluable skills and experience in a world-class luxury retail company. You will be a key player in their IT team, providing crucial support to our colleagues across three UK offices (approximately … ensure the integrity of our systems. Assist with IT auditing and inventory management as required. Create and update technical documentation to ensure processes are clear and current. Skills and Experience you will learn: Desktops/Laptops: Hardware imaging using the MDT platform, Windows 11 Operating Systems, docking stations, monitor connectivity, and cyber security elements such as BitLocker and Endpoint … Microsoft Office Suite, Defender for Endpoint anti-virus software, Teams, and more. Systems: Active Directory, Service Desk Plus ticketing system, meeting room conference call solutions, and meticulous documentation. Customer Experience: You will develop strong communication skills by dealing with colleagues face-to-face, over Teams calls, and on the telephone. You will learn to remain focused, prioritise support More ❯

Employer description: Addocco IT is a specialist provider of managed IT, cloud, and communications solutions, delivering a premium customer experience to businesses of all sizes. Since its formation in 2008, Addooco has achieved sustained success. Following continuous growth, the company now operates from its own dedicated premises at Dunston Technology Park. Overview: We're on the lookout for … a motivated and tech-savvy individual to join our team as an apprentice. This is your chance to kick-start a career in IT while gaining hands-on experience and in-demand skills through a Level 3 Azure Cloud Support Specialist Apprenticeship. If you're eager to learn, grow, and be part of something exciting—this is the opportunity … fully documented with resolution details before being closed Recording key information on daily operational checklists to maintain service continuity and accountability Required skills: Demonstrate the ability to meet high customer service standards and follow expected turnaround times Excellent communication skills , particularly via phone and email, with a clear and professional tone Strong technical aptitude, with the ability to quickly More ❯

The difference you’ll make: You’ll be obsessed about improving our customers’ experiences. Establish customer pain points through the detailed analysis of our customer journeys, analysing user research, customer surveys, web browsing behaviour and more. Collaborating with stakeholders to ensure all activities are compliant and mitigate any risks. Work with our external partner to build, QA … best practices to drive growth throughout the group. What you’ll bring: These are the essential requirements you need to be successful in this role: Passionate about delivering a customer centric approach with an analytical mindset. Experience of delivering … a CRO testing program, from opportunity identification through to test build. Ability to analyse user behaviour through user research, customer surveys and web/digital analytics. UX and CX understanding and awareness of key digital principles. It would also be nice for you to have: Experience with industry leading optimisation tools such as, or similar to: Adobe Target More ❯

this role, you'll create seamless, meaningful installation and end-user experiences by weaving together the best of technology, steerable assets, and market insight. If you care deeply about customer satisfaction, love bringing teams together to find innovative solutions, and want to be part of a purpose-driven mission, this could be the perfect opportunity for you. Here's … understand the key problems and value Build a great Product Roadmap that pulls together the best of SAAS, Kraken, Microsoft Dynamics and in-house products to create the best customer and business experience Identify new technology and market trends to best exploit our existing Smart meter new connections business Responsible for defining and driving the technology roadmap for … and drive an agile and adaptable approach to change Are we the perfect match? You bring a strong foundation in product leadership, through a degree or equivalent hands on experience You understand developer and end-customer experiences deeply and care about improving every step of the journey You're confident working in agile environments, with a focus on More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot tools. … insights for leadership and teams. Create and automate reports to track KPIs, lead conversion rates, sales pipeline, and marketing campaign performance. Process Optimization & Support: Collaborate with sales, marketing, and customer service teams to optimize CRM workflows and processes. Provide training and support for internal users to ensure proper usage and maximize the value of Salesforce and HubSpot tools. Stay More ❯

and analytics, and collaborating with tech and design teams to enhance user experience. The leader will evolve existing capabilities and develop new ones to deliver relevant, proactive, and intelligent customer experiences. What you'll do Lead the Growth product group as a transformational, accountable, and transparent leader passionate about delivering business value. Influence senior stakeholders to manage a portfolio … teams to prioritize initiatives. Ensure product changes align with growth strategies and are properly sequenced in roadmaps. Deepen understanding of macro trends and identify opportunities for advantage. Respond to customer needs and innovate accordingly. Focus on customer problems and promote a user-first mindset. Balance cost, risk, and technology considerations, working with tech leadership. Build extensible, value-adding … end product delivery lifecycle with Tech Delivery Leaders. Maintain team agility to adapt to internal and strategic changes. Explore resilient, scalable technologies to stay competitive. What you'll bring Experience leading product teams in large, digital, consumer-focused organizations. Proven ability to translate business strategies into consumer digital products. Knowledge of design thinking, cloud tech, and UK regulatory landscape. More ❯

Production Network Engineering at Barclays, where you spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. Production Network Engineering is a new mission aligned operating model within the newly formed Network Product Design & Engineering domain at Barclays. Network Product Design & Engineering is responsible for … and services that enable systems, colleagues, guests and partners To be successful in this role as an Infrastructure Engineer - Production Network Engineering, you should possess the following skillsets: Extensive experience as an individual contributor in the design, build and operate of Telco hardened virtual infrastructure ecosystems for example Openstack, Kubernetes, QEMU, KVM, HCI spanning Cloud Platforms such as Public … NetworkManager, including data path acceleration protocols and interfaces such as RDMA, RoCE, iWARP, NVMe, SR-IOV and DPDK, alongside familiarity with Cloud Native Functions and Container Networking Interface plugins Experience in multi-layered IP Network engineering including good experience in network programming/automation, IaC, configuration management tools and data modelling for example RESTCONF, NETCONF/YANG, Python More ❯