1 to 25 of 39 Customer Experience Jobs in the East Midlands

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

This is a fantastic opportunity to kick-start your career in a customer-facing technology role. Working alongside their team of Customer Experience Specialists, you'll gain hands-on experience helping customers get the most out of our products from day one. Role Assist the Customer Experience team with the onboarding and implementation of new customers, ensuring a smooth and positive setup experience Support customers with initial product configuration, guiding them through setup steps and best practices Help prepare and maintain onboarding documentation, guides, and training materials Participate in customer calls ...

Customer Onboarding Specialist (Software Implementation & Training) Kettering (Hybrid - 3 days WFH) £35,000 - £45,000 DOE Monday to Friday, 9:00am - 5:00pm We are working with a well-established, family-run software business operating within a specialist public sector niche, providing systems that support local authorities and bereavement … modern cloud-based solution ahead of a planned launch later this year. As part of this growth, they are looking to appoint a Customer Onboarding Specialist to support customer implementation, training, and successful rollout of the new platform. This role sits within the bereavement services software sector, working ...

Customer Service Manager (E-commerce) Our client based in Nottingham is ci currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth. The successful candidate will oversee a team of 2–3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery. Key Responsibilities Managing and supporting a small customer service team ...

title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday – Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter … Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team ...

days per week onsite) Salary: Up to £85,000 + package We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment. This role sits … heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services. Role Responsibilities Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys Develop and enhance AI-powered ...

onsite) Permanent Competitive salary + package Im working with a global consultancy who are looking for an experienced AWS Connect Engineer to join their Customer Experience technology team, supporting the evolution of a cloud-based contact centre platform within a regulated environment. This is a hands-on role … where youll play a key part in transforming customer interactions through modern cloud and AI-driven solutions. What youll be doing: Designing and building Amazon Connect contact flows and routing logic Delivering AI-driven features including IVR, agent assist, and sentiment analysis Integrating AWS Connect with backend systems ...

Complaints Insights Specialist £40,000 - £45,000 + bonus Hybrid - Nottingham (3x days per week) This is a strong opportunity to join a customer-focused insight team where your analysis will directly influence business decisions and improve customer outcomes. Sitting at the intersection of data, operations and strategy … role offers real exposure to senior stakeholders and the chance to shape how customer complaints insight is used across the organisation. The Company They are a large, dataled financial services organisation with a strong emphasis on innovation, customer experience and digital transformation. Data and insight ...

Customer Support Advisor Location: Mansfield Salary: Competitive, depending on experience Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm/9:00am-5:30pm) + 1 in 8 weekend cover (rota basis) Are you passionate about delivering excellent customer service and solving problems? We're looking … Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support. What you'll be doing: Acting as the first ...

hiring a Complaints Insight Specialist to join a leading financial services organisation, working at the heart of how the business understands and improves customer outcomes. This role sits within a Complaints Process & Insight team , using customer complaints as a powerful tool to identify issues, uncover trends, and drive … meaningful improvements across the organisation. The role This is a customer insight role in an operational environment , focused on: Analysing complaints data Identifying root causes of customer issues Recommending improvements to reduce future complaints You won't be pulling or engineering the data - instead, you'll be taking ...

exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment. As an AWS Connect Engineer, youll play … contact centre, leveraging the latest capabilities across the AWS ecosystem. This is a hands-on position where youll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. Youll be working on complex, high-impact systems that directly influence customer experience ...

whilst still understanding the technology that sits behind it. You'll be responsible for driving improvements across digital platforms, business systems, integrations, data, and customer-facing technology. You'll lead teams, influence senior stakeholders, manage external partners, and ensure technology is delivering measurable business value. One day you might … shaping the digital roadmap. The next, improving customer journeys, driving automation initiatives, implementing AI-led solutions, or helping build an internal development capability from the ground up. What you'll bring: Experience leading digital, systems, applications, or technology delivery teams A strong understanding of software development, integrations, APIs ...

high-volume data, identifying trends, and turning insight into meaningful operational improvements.This Data Analyst position will focus on real-time monitoring, forecasting and analysing customer contact trends across calls, emails and case management activity. You’ll also support CRM optimisation within Microsoft Dynamics 365, helping improve how customer interactions are managed and reported.Working as a Data Analyst, you’ll collaborate closely with operational leaders, customer experience teams and technical stakeholders to deliver clear, insight-led recommendations that improve service performance and decision-making.What You’ll Be Doing As a Data Analyst, you’ll monitor real ...

extension to the Account Management team you will take ownership of non-strategic sales activity; responding to requests, resolving queries, and protecting customer satisfaction, ultimately allowing the Account Managers to focus on growth and strategic engagement. Roles & Responsibilities: Internal Account Management: Provide customers with excellent service, and build strong … customer relationships, acting as the main contact for day-to-day queries and transactional sales activity. Provide customers with excellent service through consistent timely responses to queries, pricing and quotation requests. Ensure consistent timely responses to queries, pricing and quotation requests, and identify/explore opportunities to upsell ...

Specialist Up to £45,000 Nottingham (3 days a week on-site) This is an opportunity to join a highly data-driven team where customer insight directly shapes business decisions. Sitting at the intersection of analytics, operations, and strategy, this role offers strong visibility across the organisation … chance to influence meaningful improvements to customer outcomes. THE COMPANY They are a well-established financial services organisation known for putting data at the heart of decision making. With a strong focus on customer experience and continuous improvement, they invest significantly in both technology and people. ...

Exceptional benefits - listed below Derby - Hybrid Permanent We're recruiting for a Customer Account Manager to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing … company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach , they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. About ...

Support Engineer (Onsite) Location: Derby Role Type: Full-time, Onsite Life on the team We are seeking an experienced and customer-focused IT Support Engineer to provide onsite IT support for one of our customers in Derby. Supporting a large and dynamic user base, you will play … role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction.This is a hands-on role requiring strong technical capability, excellent communication skills, and the ability to work collaboratively within a team environment. Must either have ...

across internal systems Keeping the workshop organised, safe, and efficient Hours: Mon to Fri 08:00 - 17:00 42.5 hours per week SKILLS AND EXPERIENCE REQUIRED Essential: Experience in a hands-on, technical, mechanical, or production-based environment (for example workshop, assembly, IT hardware, or similar) OR demonstrable … health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome ...

Saint-Gobain brands across the UK & Ireland. This is a fantastic opportunity to join a collaborative team focused on delivering digital solutions that improve customer experience and business performance. This position is centred around software delivery - including business systems, eCommerce platforms, Salesforce enhancements, ERP replacement projects, and specialist … light and sustainable construction, committed to making the world a better home through innovation and high-performance solutions. What we're looking for: Proven experience delivering software or digital projects within IT, technology, or business transformation environments Strong project management experience with the ability to manage multiple concurrent ...

start or grow their career in B2B technology sales. As a Sales Development Representative , you will be at the very start of the customer journey. Youwill help organisations discover smarter ways to work,through workplace technology, managed print, documentsolutionsand IT services. What youwill be doing Youwill be part … role also offers flexibility to work from home, typically two days per week for a five-day working week after probationary period. SKILLS AND EXPERIENCE REQUIRED You could be a great fit if you are: Confident speaking to new people Resilient when thingsdontgo your way Motivated by targets,progressand ...

business operates through a highly collaborative carrier model, making this a critical strategic leadership role focused on carrier partnerships, network optimisation, transport procurement, and customer delivery excellence. This is an outstanding opportunity for a commercially astute transport leader with strong market relationships, deep operational expertise, and the ability … build scalable transport solutions through external carrier networks in a fast-paced, customer-centric logistics environment. The Role: The Head of UK Transport Network and Carrier Management will play a pivotal role in overseeing end to end operations, leading multi-site UK external Transport operations. Your responsibilities will include ...

looking for a Key Account Manager to join our growing Client Accounts team, where you ll take ownership of some of our most important customer relationships and play a key role in shaping their long-term success. This is an exciting opportunity to step into a highly visible role … exceptional service and value. What You ll Be Doing In this role, you ll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You ll: Build and nurture strong, long-term relationships with key client stakeholders Use data and insight to analyse ...

This isnt your standard support job. Youll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity. What Youll Be Doing … Microsoft environments Diagnose and troubleshoot high-impact production issues (often remotely) Collaborate directly with Development teams to deliver fixes Contribute to product improvement and customer experience Participate in an on-call rota (1 in 8 weeks) What You Bring Experience in a technical support role (software/ ...

Role You will play a key part in developing and enhancing the organisation’s online presence, supporting product management activities, and delivering an exceptional customer journey across multiple digital platforms. Key Responsibilities Support the day-to-day running of e-commerce operations Launch and manage products and initiatives across … optimise product listings, including pricing, imagery, categorisation and content Analyse sales performance, pricing trends and stock levels to drive improvements Identify opportunities to enhance customer experience and increase online conversions Contribute to the ongoing development and performance of online stores About You Degree or relevant qualification ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...