25 of 25 Customer Experience Jobs in the East Midlands

global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all our customers and challenge ourselves … shaped by our people, for our people. Together, we can make great things happen. Aim for amazing and beyond. This role sits within the Customer Experience function CXO which is responsible for defining and operationalising the customer strategy, customer experience, and customer journey across ...

Overview: Working alongside our client, an established provider of cloud-based production monitoring software for the manufacturing industry, we are looking for a Customer Success & Onboarding Specialist to join their growing team. The successful candidate will support new customers through software onboarding and training, whilst providing ongoing technical … customer support to manufacturers across the UK and international markets. Benefits: Quarterly company performance bonus following successful completion of a six-month probationary period. 8% employer pension contribution. Hybrid working available. Comprehensive training and development opportunities. Opportunities to attend customer site visits and manufacturing exhibitions. Remit: This position ...

Technical Customer Support Advisor - Belper Blue Arrow is recruiting for Technical Customer Support Advisors to join a leading organisation in Belper. If you're passionate about customer service, enjoy solving problems, and have strong communication skills, this could be the perfect opportunity for you. This … 20.42 per hour (for all hours worked over 39.5 per week) Hours: 39.5 hours per week Start Date: Monday 2nd November About the Technical Customer Support Advisor Role As a Technical Customer Support Advisor , you will provide first-class support to customers across a variety of communication channels. ...

work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards, architectural … Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation. The role ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You’ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you’ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly ...

looking for a customer-focused Customer Support Advisor to provide technical support and guidance to customers across a range of communication channels. You ll combine excellent customer service skills with troubleshooting to resolve queries, support connected products and services, and arrange engineer attendance where needed. … play a key role in delivering a positive customer experience while ensuring issues are handled efficiently and accurately. To be considered for the role, you ll require the following essentials: Strong troubleshooting and analytical skills. Process driven The ability to explain information in a clear, customer-friendly ...

Project Coordinator to join a growing and ambitious digital services business based in Derbyshire. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results. You'll play … main point of contact for clients via telephone, Microsoft Teams and email Build strong client relationships and provide a first-class customer experience Coordinate project activity between clients and internal technical teams Gather project requirements, content and information required for delivery Monitor project progress and ensure agreed deadlines ...

Project Coordinator to join a growing and ambitious digital services business based in Derbyshire. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys managing multiple projects, building strong client relationships and working closely with technical teams to deliver outstanding results. You'll play … main point of contact for clients via telephone, Microsoft Teams and email Build strong client relationships and provide a first-class customer experience Coordinate project activity between clients and internal technical teams Gather project requirements, content and information required for delivery Monitor project progress and ensure agreed deadlines ...

APIs and service improvement, combining hands-on technical troubleshooting with team leadership and process transformation. Working closely with senior technical leadership, Product, Engineering and Customer Success, you'll lead a small technical support team, improve service delivery and help develop a more efficient, customer-focused support functions. … also have the opportunity to introduce automation, explore AI-assisted support and improve the processes and tools that underpin the customer experience. Key Responsibilities & Skills Lead the day-to-day technical support function, managing workloads, rotas, escalations and team performance while coaching and developing a resilient, high-performing team. ...

weekend shift every two weeks ( 9:00 am – 5:30 pm ) Start Date: Monday, 26th October 2026 Are you passionate about delivering excellent customer service and enjoy helping people find the right technology solutions? We're looking for enthusiastic and motivated individuals to join the team as Inbound Telephone … Guide customers through the sales process from enquiry to purchase. Process payments and support customers with credit applications and finance plans. Deliver an outstanding customer experience that encourages repeat business and long-term loyalty. Consistently work towards achieving and exceeding sales and performance targets. Accurately update customer ...

every two weeks ( 9:00 am - 5:30 pm - Saturday + Sunday ) Start Date: Monday, 26th October 2026 Are you passionate about delivering excellent customer service and enjoy helping people find the right technology solutions? We're looking for enthusiastic and motivated individuals to join the team as Inbound … Guide customers through the sales process from enquiry to purchase. Process payments and support customers with credit applications and finance plans. Deliver an outstanding customer experience that encourages repeat business and long-term loyalty. Consistently work towards achieving and exceeding sales and performance targets. Accurately update customer ...

today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people … hear from you. The role and what you'll be getting up to day-to-day: This is an opportunity for a capable Customer Success Manager to take ownership of customer relationships within our Cyber department, supporting the effective delivery and ongoing performance of contracted cyber services. This ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn ...

dynamic Strategy and Architecture team, focusing on projects centred around Salesforce platforms. We are in the middle of a journey to transform our customer experience through technology, with a global rollout and integration of Salesforce components. Joining forces with our vibrant product, engineering, data, operations, and digital community … contribute to designing, developing, and operating RS' global Customer Technology systems. Our team engages in cutting-edge product advancements and enterprise initiatives, crafting the necessary technology solutions to bolster these innovations. What You Will Be Doing Develop the architecture & overall design for major/strategic projects which involve Salesforce ...

Loomis UK is on an ambitious technology transformation journey. We are investing in data, automation and artificial intelligence to improve operational efficiency, enhance customer experience, strengthen decision-making and support future growth. We're looking for an exceptional Data, AI & Automation Manager to lead this transformation. … annum, depending on experience Hours: 40 hours per week Location: Hybrid (head office location is Nottingham) This is not a traditional Business Intelligence role. You'll have the opportunity to build and lead a capability that combines AI, data, analytics, automation and digital innovation to solve real business challenges ...

consumer services environment. The business offers a commercially relevant setting for analytics professionals who want to connect robust data delivery with measurable improvements in customer experience, fleet operations and service efficiency. Its expanding focus on business intelligence, data engineering and practical automation creates scope to influence how information … automation, AI-enabled analysis and agentic workflows. Communicate technical findings and delivery progress clearly to both technical and non-technical audiences. Requirements Demonstrable experience delivering business intelligence solutions in a live operational or commercial environment. Strong Power BI capability, including dashboard development, semantic modelling, visual design and performance optimisation. ...

other stakeholders. Respond to enquiries, feedback, and complaints promptly and courteously, referring complex matters to the appropriate manager. Support activities designed to improve customer satisfaction and service quality. Help gather and analyse feedback to identify opportunities for improvement. Provide administrative and practical support to the service team. Assist with … indicators, service standards, and operational SLA/KPI targets. Help prepare reports, dashboards, and presentations for management meetings. Contribute ideas for improving processes, efficiency, customer experience, and ways of working. Training The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach ...

Service Desk Analyst in Nottingham, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology … looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you're providing technical expertise, service management ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...

make smarter decisions about the service we provide. As a Junior MI Analyst, you'll turn information into clear, meaningful insights that help improve customer experiences and operational performance. It's a great opportunity to build your career in data and analytics while doing work that gives the customer … better while exploring the data for trends, behaviours and opportunities for improvement. Working with teams across our Contact Centre, Central Operations, Retail Operations and Customer Operations, you'll get to understand real business challenges and translate them into insights people can act on. You'll also support ...

great opportunity for a commercially driven sales leader who enjoys coaching people, creating a high-performance culture and driving sustainable revenue and customer growth. You'll have the opportunity to shape how the team operates, translating commercial priorities into clear sales activity while helping your people develop, perform … role where your contribution matters, we'd love to hear from you. Our success starts with relationships. If you're passionate about understanding customer needs, creating value and delivering commercial success, you'll find plenty of opportunity here. Join a team that celebrates ambition, supports growth and empowers people ...

currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible for visiting customer … role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally complete the initial diagnostics before a repair is dispatched to you. You'll receive the fault details ...

join our Almac Clinical Technologies team. As a Solution Developer, you will be responsible for designing, configuring, developing, implementing and supporting solutions that meet customer requirements for the Almac Trial Coordinator solution . You will contribute across the solution lifecycle, including requirements analysis, solution configuration and development, documentation … Product, Development, Quality Assurance, Project Management, Software Testing and Design teams, you will help deliver high-quality solutions that provide value and an excellent customer experience. Joining Almac means becoming part of a fast-paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working ...

Tuesday Love Tech? Love Sales? Join Sony. Turn conversations into sales and bring world-class technology to life.We're looking for an energetic and customer-focused Sony Sales Adviser to represent one of the world's most recognised consumer electronics brands. If you're passionate about technology, enjoy connecting … Sony productsRetail discounts for top brandsCareer progression opportunitiesSupportive, energetic, and high-performing team culture What you'll be doing: Drive sales & deliver amazing customer experiences Engage customers with confidence and enthusiasm Understand customer needs and recommend tailored solutions Demonstrate Sony's latest TVs and home entertainment products Learn ...

Start your sales career with a Level 4 Sales Executive Apprenticeship. Gain hands-on experience across the full sales cycle, learn from experienced professionals and build valuable commercial skills. If you're ambitious, motivated and enjoy working with people, this is your opportunity to learn, grow and build … business opportunities, including researching prospects and engaging with potential clients. Manage and develop relationships with prospective and existing customers, providing a professional and positive customer experience. Assist with the full sales process, from initial outreach and qualification through to proposals, meetings, negotiations and closing opportunities. Conduct research into prospects ...