1 to 25 of 56 Customer Experience Jobs in the East Midlands

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align with … business goals and enhance the customer experience. By leveraging data and insights from various sources, you’ll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you’ll drive collaboration … to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. Proficient in using Jira and confluence. You More ❯

parameter changes where they impact customers, products and services Supporting the implementation of continuous improvement approaches, including Lean To ensure that internal controls are in place to safeguard the customer experience Supporting that delivery is done to time, cost and quality Ensuring that products and services comply with internal and external regulatory requirements Identify enhancements/developments and … and proven track record in Business Analyst and Good knowledge of the payment card business and or the payment processing (acquiring) business Experienced in implementing new products and services Customer orientated – understands how our internal activities affect our customers Knowledge of our products and services, the minimum requirements for them and how they have been implemented on our technology … platforms Experience of continuous improvement and problem solving techniques Ability to manage relationships and work effectively in a matrix Attention to detail Excellent communicator with colleagues and suppliers at all levels Understand the roles, responsibilities and value-add of Change Management Community. Influencing/networking – developing internal and external business relationships and using own knowledge, skills and experience More ❯

As a Customer Journey Strategy Manager you will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You’ll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you’ll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you’ll drive collaboration across cross-functional teams, working with … to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Some other highly valued skills may include Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. You may be assessed on the key More ❯

that millions of customers love to use every day in Japan. We are seeking an experienced Sr. Product Manager who will be responsible for leading our Payment Acceptance and Experience strategy, working both independently as well as through our Product and Tech teams. In this role, you will own the end-to-end lifecycle of existing payment methods while … new payment solutions to serve millions of Japanese customers. You'll have the opportunity to shape the future of how customers pay on Amazon, working at the intersection of customer experience, technology, and business strategy to drive growth and innovation in one of Amazon's largest international markets. The ideal candidate is analytical, loves working backwards from data … and customer insights in order to build the right technology and features, and resourceful in finding innovative solutions to unsolved problems. As a product leader you will have a proven track record of creating a strong vision, managing a dynamic roadmap, communicating priorities clearly with a broad set of stakeholders and successfully delivering results. Key job responsibilities - Create and More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot tools. … insights for leadership and teams. Create and automate reports to track KPIs, lead conversion rates, sales pipeline, and marketing campaign performance. Process Optimization & Support: Collaborate with sales, marketing, and customer service teams to optimize CRM workflows and processes. Provide training and support for internal users to ensure proper usage and maximize the value of Salesforce and HubSpot tools. Stay More ❯

data-driven decision heritage and human-centered approach enable us to design innovative financial experiences. We are building a next-generation data platform using modern technology to deliver transformative customer experiences. We seek a Head of Data Product Management to define and own our UK Data Products strategy, inspire and transform our UK business, and lead a team of … prioritize valuable capabilities. Work with teams across engineering, delivery, architecture, cyber, data risk, and US enterprise to deliver capabilities to users. Advocate for data governance, ensuring standards and user experience are balanced. Incorporate business analytics into product design and define success metrics. Present and build consensus with senior stakeholders, keeping them informed. Use data to drive continual growth and … process improvements. What we're looking for Experience in translating business opportunities into Data, Machine Learning, and AI products in digital or tech sectors. User-focused mindset with strong commercial skills for ROI optimization. Proven thought leadership and delivery of complex products or platforms. Excellent communication skills to engage, influence, and inspire. Experience leading and mentoring product managers. More ❯

Customer Service Advisor Technical Support Wellingborough, Hybrid £24,000 to £26,000 (DOE) Full Time, Permanent Do you enjoy problem-solving and providing excellent customer service? Are you technically minded and confident in communicating over the phone? If so, we have the perfect role for you! We're working with a forward-thinking client who is looking for … a Customer Service Advisor to join their friendly support team. In this hybrid role, you'll be the first point of contact for retail clients needing help with their EPOS systems and card terminals, helping to diagnose and resolve technical issues over the phone. Customer Service Advisor - What You ll Be Doing: Handling inbound calls from retail clients … replacement device. Ordering stock and coordinating deliveries on behalf of clients. Assisting with queries between retailers and their banking providers. Working closely with internal departments to ensure a seamless customer experience. Customer Service Advisor Working Hours: You ll work 37.5 hours per week across rotating shifts to support retailers effectively: Weeks 17: 9am 5pm (office-based) Week More ❯

is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯

and associates interact with us. This role will be accountable for delivering our approach to Service Delivery, Process Excellence, and Risk Management in Operations to enable consistent and efficient customer outcomes at scale. As Director of Operations Service Delivery, you will lead a team of customer-facing associates in the UK and offshore, as well as process professionals. … motivation, and coaching. Act as a primary contact and leader for our offshore partners, ensuring key performance targets are met and fostering long-term success through relationship management. Champion customer service improvements across all channels. Leverage synergies between intent, execution, governance, and technology to deliver industry-leading operations. Investigate and invest in solutions that support Capital One's strategy … associates feel valued and understand career opportunities. Engage with stakeholders, including regulatory bodies, to ensure compliance. Influence senior stakeholders and represent operations at key committees. Use data to manage customer experience and operational efficiency, including cost control and waste reduction. Manage relationships with operational suppliers. You will bring: Experience leading large operations teams, preferably in financial services. More ❯

closely with clinical, technical, and operational teams to implement new digital solutions that will enhance our services and efficiency. The ideal candidate will have a strong project management background, experience in the healthcare or technology sector, and a passion for making a tangible difference. To be considered for the the role you will require the following: Essential Criteria; EDUCATION … QUALIFICATION AND TRAINING Educated to Degree level or equivalent in a relevant subject EXPERIENCE Proven experience (minimum 3-5 years) as a Project Manager, successfully delivering technology-focused projects Recognised project management qualification (e.g., PRINCE2, APM, Certified Associate in Project Management (CAPM), Agile/Scrum Master) Demonstrable experience of delivering projects, preferably within the healthcare, technology, or … a related regulated industry Experience in managing project budgets, resource planning, and third-party supplier relationships KNOWLEDGE AND SKILLS Knowledge of digital health technologies (e.g., EHR, telehealth, patient portals) Experience working in an SME or a fast-paced, high-growth environment Exceptional planning and organisational skills with a keen eye for detail Excellent inter-personal and communication skills More ❯

Our client are an established D365 CRM End User who are seeking a Senior Dynamics Developer to play a critical role in the design, development and delivery of D365 Customer Engagement. You'll be required to work closely with stakeholders across the business, driving the technical evolution of their CRM platform and acting as a key contributor in their … coding standards, and DevOps processes for the Dynamics environment Provide mentorship and guidance to junior developers as the team grows Contribute to the long-term strategy for CRM and customer experience capabilities Experience - Proven experience developing and supporting Microsoft Dynamics 365 CE/CRM Strong proficiency in C#, JavaScript, Power Platform (Power Automate, Power Apps), and … Azure services Experience with Dynamics 365, Plugin development, and Custom Workflows Ability to work in a fast-paced environment with a proactive and collaborative approach Excellent problem-solving and communication skills Experience working for end users or with end user-focused solutions is a strong plus Benefits - Starting Salary - up to £75k dependant on experience. Flexible, Hybrid working More ❯

managing and optimising end-to-end ecommerce and omni-channel fulfilment, ensuring seamless service across warehouse and retail channels. Working cross-functionally with teams in logistics, IT, retail, and customer service, you’ll be instrumental in building scalable processes, improving KPIs, and enhancing customer experience through operational excellence. Key Responsibilities: Lead daily ecommerce and retail fulfilment operations … SOPs Analyse operational data to identify gaps and drive process improvement Support IT and global teams in systems integration and omni-channel enablement Ensure alignment between fulfilment operations and customer experience goals About You: 5+ years’ experience in ecommerce, supply chain, or retail operations Strong understanding of fulfilment, logistics, and order management systems Proven track record of More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯

ensure Operations performance measurements are interrogated and reported within agreed timescales Through strategic planning continually develop standard daily and monthly reporting for Operations combining report production with improving the customer experience. To propose and implement operational and strategic improvements to enhance customer satisfaction, internal cost control and Management Information. To undertake relevant bench marking with both European subsidiaries … delivery of overall business goals Ability to build influential and insightful relationships with internal and external stakeholders that drive positive business activity focused on ensuring compliance, operational excellence and customer satisfaction. We are an equal opportunities employer You will ideally have Excellent knowledge and experience within an operational environment from order to cash Strong analytical and numeracy skills … Excellent knowledge of data and its significance to business operations; good understanding of data and experience of understanding process flows and generating recommendations Experience of working in a Supply Chain Environment Good time management, organisational & delegation skills Advanced PC skills – will require exceptional Excel skills to manage key reporting requirements Strong communication and presentation skills to all levels More ❯

a user-focused digital platform. Evolving Specsavers' Online Appointment Booking The ability to search online for a local store and book an appointment is at the core of Specsavers' customer journey. BJSS redesigned these systems, improving stability and enhancing the customer experience. Outstanding technology and software delivery is in our DNA We are a global technology and software … and delivery systems every day. Building robust, flexible digital systems that enable growth and ethical trading. Solving complex technology challenges needs a robust approach. We bring 30 years of experience, combining the three essential elements of successful delivery: technical expertise, determination to do what's right, and creative problem-solving. We merge strategy, design, delivery and managed service excellence … Business-critical software systems designed, built and managed at enterprise scale to the highest possible standard. Adopt AI at scale to generate new revenue streams, increase margins, and improve customer experience and satisfaction. Harness the transformative power of your data and insights to support decision making at every level of the organisation. Support to migrate, build and scale More ❯

across BUK, including product ownership of capabilities and journeys, owning business architecture and outcomes. Driving key outcomes such as developing and implementing a comprehensive digital content strategy to enhance customer engagement and conversion rates, managing content SLAs, and improving efficiency. Overseeing the management and optimization of digital content across app and web platforms, ensuring consistency and alignment with brand … innovation and continuous improvement. Leading the optimization strategy across app and web, including A/B testing capabilities and tagging across digital platforms. Serving as the relationship lead for Customer Experience, collaborating with cross-functional teams including marketing, product, and technology to ensure content initiatives support overall business goals. Purpose of the role To manage and drive the … innovation strategy to meet customer needs, ensuring the bank's long-term success and competitive edge. Accountabilities Executing market research to understand customer needs, pain points, and emerging trends, supporting profitability analysis, market sizing, and positioning for new products, and identifying opportunities for diversification to gain a competitive advantage. Collaborating with stakeholders across departments such as marketing, sales More ❯

across BUK, including product ownership of capabilities and journeys, owning business architecture and outcomes. Driving key outcomes such as developing and implementing a comprehensive digital content strategy to enhance customer engagement and conversion rates, managing content SLAs, and improving efficiency. Overseeing the management and optimization of digital content across app and web platforms, ensuring consistency and alignment with brand … innovation and continuous improvement. Leading the optimization strategy across app and web, including A/B testing capabilities and tagging across digital platforms. Serving as the relationship lead for Customer Experience, collaborating with cross-functional teams including marketing, product, and technology to ensure content initiatives support overall business goals. Purpose of the role To manage and drive the … innovation strategy to meet customer needs, ensuring the bank's long-term success and competitive edge. Accountabilities Executing market research to understand customer needs, pain points, and emerging trends, supporting profitability analysis, market sizing, and positioning for new products, and identifying opportunities for diversification to gain a competitive advantage. Collaborating with stakeholders across departments such as marketing, sales More ❯

specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience. By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be … to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals. Job details - you'll need to have demonstrable experience in: Leading and managing end to end transformation projects and programmes … including automation and decisioning via straight through processing Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term Essential skills we would love you to have: Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile More ❯

Web Analyst - Hybrid This is a leading name in the UK hospitality space undergoing a major digital and data transformation. With millions of customer touchpoints across web, app, and physical locations, they're investing heavily in building a best-in-class analytics function to better understand and optimise the full customer experience. The Role As Digital Analyst, you … ll sit at the intersection of digital and customer data-owning the analysis of online journeys across multiple platforms. You'll use GA4 to uncover actionable insights, while also blending online and offline datasets using SQL to drive deeper business intelligence across channels. It's a high-impact role with visibility across marketing, digital product, and data teams. Key … inform CRO, UX, and broader digital strategy Build dashboards and visual reports to communicate findings to stakeholders Partner with marketing, digital, and CRM teams to inform optimisation initiatives Skills & Experience Proven experience in digital analytics (GA4 or Adobe Analytics) Comfortable presenting insights to non-technical teams Experience with data visualisation tools (e.g., Looker Studio, Power BI) is More ❯

Sr. Program Manager, Storewalk, Retail Business Services, RBS Storewalk Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel. The vision of Retail Business Services (RBS) Organization at … Amazon is to accelerate Amazon's flywheel by improving customer experience and enabling our Selling Partners (SPs) to grow their business with Amazon. RBS provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience … all levels of detail to accomplish team/organization goals, to lead our 'Storewalk+' service offering. The Storewalk+ business unit within RBS provides our Customers with next generation buying experience by improving their end-to-end experience on our retail shopping platform. Unlike conventional research approaches, it mimics customer's shopping journey to discover and eliminate defects More ❯

Job Title: Business Change Project Manager Location: Castle Donington/HybridContract: 3 months with posibility for extension Are you an experienced Project Manager with a passion for driving customer excellence? Our client, a leading organisation in the utilities sector, is seeking a talented Business Change Project Manager to join their dynamic team. This is an exciting opportunity to make … a significant impact on customer experience projects within a rapidly evolving environment. Job Purpose: In this role, you will take accountability for the development, management, and delivery of complex, customer-focused projects. Reporting directly to the Lead Project Manager, you will ensure that all initiatives are delivered successfully, meeting time, quality, budget, and benefit expectations while enhancing … the reputation of the organisation. Key Accountabilities: Define, develop, and deliver high-value, complex customer projects on time and within budget while ensuring quality and benefits expectations are met. Collaborate with colleagues to develop and manage business cases and benefits plans, undertaking regular evaluations of performance throughout the project lifecycle. Identify and implement opportunities for improvement while managing risks More ❯

and digital transformation and offers a collaborative working culture in a picturesque, rural setting. As E-Commerce Manager, you will lead the strategic and operational aspects of the digital customer journey. Your focus will be on optimising the end-to-end e-commerce funnel, increasing conversion and retention rates, and contributing to revenue growth. You'll work cross-functionally … with Marketing and Sales teams to ensure brand consistency and seamless customer experience across all digital touchpoints. Key Responsibilities: Own and optimise the e-commerce sales funnel and digital customer journey Implement CRO strategies using A/B testing, heatmaps and analytics Drive UX/UI enhancements and work with developers to improve platform functionality Collaborate on … SEO, content, and paid digital campaigns Monitor key metrics such as conversion rates, CAC and online sales performance Support initiatives that improve customer retention, engagement, and lifetime value What We're Looking For: Degree in Marketing, Business, or similar Demonstrable experience in a B2C or D2C e-commerce environment Solid knowledge of digital analytics, UX, CRO and CRM More ❯

solutions, and support the continuous improvement of all housing operations. Principal duties and responsibilities: Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support. Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement. Gather and document business requirements from stakeholders and operational teams. Recommend and … integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions). In order to apply, you must have the following skills and experience: Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience. Proven experience in business process analysis, ideally within social housing, local government … or a similar public service environment. Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques. Knowledge of UK social housing regulations, policies, and standards - desirable. Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve More ❯

the flexibility to work remotely one day. What will I be doing as a Digital Merchandiser? Plan and deliver a category strategy plan to deliver performance improvements and enhanced customer experience whatever the digital touchpoint. Optimise your categories to support all pillars of the E-Commerce success: Taxonomy, SEO, Content, Visual Merchandising, Onsite Search, User Generated Content, Personalisation … such as search engine performance software to understand category performance and make relevant data refinements resulting in improved performance Identify opportunities and make recommendations for continuous improvement to the customer experience on out digital channels. What do I need to qualify for this Digital Merchandiser role? Solid experience working within a Digital or Ecommerce Trading environment A … sets to drive insight and make informed business decisions Ability to forge strong business relationships with a wide variety of stakeholders It would be desirable if you also had: Experience working as part of the E-Commerce team for a major high-volume website Experience using a CMS What we can offer you: Competitive salary and company bonus More ❯

an impact! The Role: Were looking for a dynamic E-commerce & Marketing Assistant to support and grow our online presence. Youll manage product listings, optimise sales channels, and improve customer engagement, all while driving performance through data analysis and actionable insights. Key Responsibilities: Assist in launching and managing products across multiple digital platforms. Regularly review and optimize product content … pricing, and imagery. Analyse sales data and stock levels to identify opportunities for improvement. Enhance the online customer experience and implement strategies to boost sales. Support the E-commerce team in achieving growth and performance goals. What Were Looking For: A recent graduate with qualifications in e-commerce, digital marketing, or a related field. Strong analytical skills with More ❯