1 to 25 of 34 Customer Experience Jobs in the East Midlands

client are dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Their commitment to innovation, customer success, and excellence has made them one of the UK’s largest private software companies. They support over 100,000 businesses, helping them streamline their operations with cutting … edge technology. The Role: They are looking for a proactive and customer-focused Customer Enablement Executive to join their team. In this role, you will play a key part in ensuring their customers successfully adopt and maximize the value of their software solutions. You will work closely with ...

regular travel and overnight stays. If youre an engineer, who loves solving customers problems APPLY NOW! WHAT YOULL BE UP TO PERFORMANCE Deliver a customer experience that ensures a first-time fix solution. Complete repairs to a high standard to minimise recalls and maintain a low Customer Repeat Repair Ratio (CRRR). Consistently drive an outstanding customer experience, measured through Net Promoter Score (NPS) & Customer Satisfaction (CSAT), Collaborate with the Samsung to enhance productivity and meet required targets CUSTOMER JOURNEY Collaborate with support teams for effective triage and first-time completion, exceed ...

Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation … optimise customer engagement, streamline omnichannel communication, and improve service performance through Sprinklr Modern Care and related systems. You will lead the design, configuration, and integration of Sprinklr capabilities into complex technology landscapes, ensuring seamless alignment with business needs while providing expert consultancy to stakeholders across the organisation. Key Responsibilities ...

deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols. Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectively Work autonomously to resolve complex issues and improve customer outcomes in line with company values. Experience: Proven experience in a Technical Project Engineer or similar role Proficient in architecting, implementing, and troubleshooting cloud, hardware, software, and networks. Strong knowledge of Microsoft operating systems, Azure and Microsoft 365. Strong knowledge of Meraki, Watchguard and cloud networking technologies. ...

Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart … engagement. Youll work across a variety of products and brands including 3D Group, OSCA, and 3D Autokeys, contributing to both internal tools and customer-facing platforms. Key Responsibilities Design and prototype engaging user interfaces for web and mobile applications using Figma. Collaborate closely with developers, product managers, and stakeholders ...

Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart … with crafting stunning UI designs. You care deeply about user needs and know how to balance creativity with practical business outcomes. Skills & Experience Proven experience designing both web applications and marketing websites. Advanced Figma skills, including component libraries, auto-layout, and prototyping. Strong understanding of UX research techniques ...

delivery sheet. To be responsible for communicating with the Logistics/Installation Management any issues regarding delivery of equipment to the customers. Providing customer training in use of equipment being delivered. Removal of traded in equipment from customer premises as and when instructed ensuring they have been correctly … Health & Safety Regulations and adhere to them while working in company workshops. Attend training courses and meetings as and when required. SKILLS AND EXPERIENCE REQUIRED Collaborates with others to achieve a common goal, communicating in all forms in an appropriate manner. Have a working knowledge of EU Driving Regulations ...

description: Salary: Up to £58,000 p.a Location: East Mids, Derby site Hours: 40 hours per week Arvato is a global leader in customer experience, business process outsourcing and digital transformation. We partner with some of the worlds most recognisable brands to deliver exceptional customer service … scale. As we continue to grow, we are seeking an experienced Senior Customer Service Delivery Manager to lead operational excellence across our client accounts and ensure that our service teams deliver outstanding results. Your Tasks: Lead, manage and develop customer service delivery teams across multiple operational areas. ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

Company This is your chance to join a thriving, fast-growing team where your technical skills are truly valued. The business continues to experience strong growth and consistently delivering outstanding results, providing a dynamic environment with opportunities to learn, develop, and make a real impact. High-performing individuals … existing high-quality products and new product development. You will play a vital role in the development of software applications to enhance the customer experience. The role covers data-acquisition application development for both new and existing applications covering a multitude of engineering disciplines working closely with various departments ...

Company This is your chance to join a thriving, fast-growing team where your technical skills are truly valued. The business continues to experience strong growth and consistently delivering outstanding results, providing a dynamic environment with opportunities to learn, develop, and make a real impact. High-performing individuals … existing high-quality products and new product development. You will play a vital role in the development of software applications to enhance the customer experience. The role covers data-acquisition application development for both new and existing applications covering a multitude of engineering disciplines working closely with various departments ...

hosted VoIP and meeting room systems, particularly focusing on Gamma Horizon, 8x8 Work, Yealink Teams Room Systems, and Contact Centre platforms. This is a customer-facing, field-based role which requires a confident communicator and a technically proficient engineer. Responsibilities: Conduct customer site surveys for telephony and meeting … room deployments. Document Call Flows and Phone system design for customer approval. Install and configure Gamma Horizon and 8x8 Work systems, including handsets and soft clients. Deploy and commission Yealink Microsoft Teams Room systems (including multi-display and room control setups). Implement Contact Centre features (Gamma ...

Customer Service Agent - Temporary Contract Location: Nottingham Contract Length: 10 weeks Start Date: Monday 2nd February 2026 End Date: Sunday 12th April 2026 About the Role As a Customer Service Agent , you'll deliver exceptional reactive and proactive support through our Live Chat function, using the 'Sales through … Service' ethos. Reporting to the Customer Service Team Manager, you'll be part of a dynamic team focused on providing award-winning service and optimising customer value. Key Details Shifts: 4 on/3 off or 5 on/2 off (TBC) Includes weekends Combination of early starts ...

Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart … value. You'll work across a variety of products and brands including 3D Group , OSCA , and 3D Autokeys , contributing to both internal tools and customer-facing platforms. Key Responsibilities Develop and maintain full stack applications across multiple brands and platforms. Collaborate with designers, product managers, and other developers ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As an Installations Manager, you will be responsible for managing a small … resource forecasting to ensure field teams are deployed effectively and helping to drive cost efficiencies while maintaining strong service standards. What Youll Bring Industry Experience: Background in IT installations, retail, hospitality, or a similar fast-paced environment. Technical Knowledge: Experience with EPoS installations, networking, cabling, or IT hardware ...

accountable for driving the engineering vision, execution, and success of our digital platforms. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for developing secure, scalable, and customer-centric digital solutions … Booker, you will be managing the team building and developing websites and apps. The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website ...

relationships across Ricoh s business to enable and promote Managed Services and to be recognised as the IT Managed Services Specialist to support in customer meetings and the development and closure of opportunities. Responsible for building commercial awareness of IT Managed Services with aligned Ricoh sales teams to ensure … opportunities and our competitive advantage are maximised. Accountable for articulating the Managed Services offering to new and existing customers, whilst understanding and identifying the customer s key business challenges that would open up opportunities, and where such services are implemented, to ensure best in class customer experience ...

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent ...

purchasing team to update product information, stock levels, and discontinued items. Help maintain and optimise product categorisation, filters, and navigation to enhance the online customer experience. Support the review and updating of core website content, including FAQs, careers pages, and operational information. Analytics & Reporting Collect and compile performance data ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

content and services millions of people love. And we do it all right here at Sky. Are you passionate about transforming digital and direct customer experiences? We're looking for a seasoned Enterprise Architect with deep expertise in Adobe Experience Cloud to join our Group Architecture team . … strategy , ensuring seamless integration of Adobe solutions across our digital platforms and agent-assisted channels . Your work will directly enable personalized, data-driven customer interactions at scale, helping us stay ahead in a rapidly evolving digital landscape. What you'll do Own the enterprise architecture strategy and roadmap ...

content and services millions of people love. And we do it all right here at Sky. Are you passionate about transforming digital and direct customer experiences? We're looking for a seasoned Enterprise Architect with deep expertise in Adobe Experience Cloud to join our Group Architecture team . … strategy , ensuring seamless integration of Adobe solutions across our digital platforms and agent-assisted channels . Your work will directly enable personalized, data-driven customer interactions at scale, helping us stay ahead in a rapidly evolving digital landscape. What you'll do Own the enterprise architecture strategy and roadmap ...