1 to 25 of 139 Customer Service Jobs in the East Midlands

We are seeking to recruit a Technical Customer Service Advisor for a well-known supplier of high-quality machinery. The main objective of the role is to work alongside customer service, technical and the service departments. You will actively assist customers and colleagues in finding repair solutions should there be any warranty Issues. Along with … Monday Friday day working hours and a salary of £32,000 the other benefits for the Technical Customer Service Advisor role include: Statutory Company Pension Sick Pay 23 + 8 Days Holiday Role Based Training Employee Discount Along with a high level of engineering, technical and customer service skill, experience dealing with customer escalations face … to face or over the phone is beneficial. Some duties for the Technical Customer Service Advisor may involve: Providing effective engineering and technical support to distributors & end users Process warranty returns Investigate and diagnose machines with problems and attempt to resolve where possible over the phone/email/Video Calls etc. Championing the companies set returns policies More ❯

of the Quarter, Employee Referral program Are you currently working within a sales administrative role looking to develop your skills? Do you like having a mixture of admin and customer service within your role and looking for a new challenge? Or are you just someone that is looking to join a reputable company with an amazing team with … of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … outcomes. We collaborate closely to bring that positive impact home. Due to growth, we are looking for a Senior Inside Sales Representative to support our internal sales teams in customer service and administration. JOB SPECIFICATION: Senior Inside Sales Representative As a Senior Inside Sales Representative, you will be responsible for being a huge support to the internal sales More ❯

Service Desk Associate (IT Customer Service - 1st Line Support) Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to external customers, helping resolve day … to-day IT issues and service requests. As the first point of contact, this role is key in delivering a positive support experience and ensuring problems are accurately logged, triaged, and resolved or escalated appropriately. The role includes working with end users and customer-based IT teams and assisting with various systems and technologies. Key Duties and Responsibilities … with email, internet connectivity, remote access, and desktop configuration. Work closely with senior engineers to escalate complex incidents, providing clear and accurate handover notes. Communicate regularly with users and customer-based IT teams to provide updates, collect additional information, and confirm issue resolution. Support user onboarding tasks such as account setup, permissions, and device preparation. Maintain accurate ticket records More ❯

Role: Service Coordinator Location: Brackmills, Northampton Salary: £25,905 per annum + bonus About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or … wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes. About the role: To ensure market leading customer service is provided to all customers through effective and efficient coordination of the Field Service Engineers. Ensuring that all Customer Service Level Agreements are met … and internal Company KPI’s are achieved. Customer satisfaction must be at the heart of everything we do. Your key responsibilities will include: To answer and log Customer breakdowns and defects on our operating system Responsible for organising up to 15 engineers located in a specific area of the UK, being their main contact. Prioritise, allocate and distribute More ❯

Part Time Customer Service Advisor Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time Customer Service Advisor to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a … critical role in delivering exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line … technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure More ❯

specialising in telematics, CCTV, and installation services tailored for the transport and logistics sectors. With a nationwide team of skilled engineers and a reputation for technical excellence and outstanding customer service, the company is dedicated to enhancing safety, efficiency, and operational performance for fleets across the UK and Ireland. Due to ongoing growth, they are now seeking a … forward-thinking Head of Operations to oversee both field and office functions, ensuring smooth, efficient, and high-quality service delivery across all areas of the business. The Role As Head of Operations, you will take full ownership of the day-to-day operational performance of the business. This senior leadership position involves overseeing engineering field teams, scheduling and support … functions, customer service, and compliance. You’ll drive continuous improvement, support strategic initiatives, and ensure that projects and services are delivered efficiently, profitably, and to the highest standards. Key Responsibilities Leadership & Team Management Lead, mentor, and manage department heads including Regional Managers, Customer Service, and Compliance. Ensure effective coordination between field engineers and office-based teams. More ❯

Hybrid/Remote Working available Salary £26,255 pro rata rising to £27,255 pro rata after probation We are seeking a Polish Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is part time, permanent role and will suit somebody has a flexible attitude to working, an understanding of … of the Polish Speaking Technical Support Agent you will receive many benefits including: Birthday off 28 days of holiday increasing up to 5 more with each year of the service Holiday buy/sell scheme (up to 3 days) Sick pay - increasing with the length of service Paid volunteer day Employee Assistance Program Hybrid working/remote working … after probation £1,000 Salary Increase when passed 6 month probation THE ROLE As a Polish Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include: Offering technical support in both Polish and English Using CRM and other systems to log incidents Providing solutions to technical faults Escalating technical queries when required More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: ITS Customer Service Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, benefits, pension About Ricoh: Ricoh is a global technology business. As a company born in print … will be doing To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met. To provide outstanding customer service to our customers & build the relationship. Utilise dedicated technician resource to achieve SLA. Provide daily accurate updates to customer management via web-based applications/email. … of Oracle SHARE/Siebel would be a beneficial but not essential SNOW experience would be beneficial but not essential Field Scheduling experience would be beneficial but not essential Customer Service experience (desk or store for example) Must be able to work well under extreme pressure Negotiation skills Problem solving skills Assertiveness skills Confidence is key due to More ❯

Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all? To be considered for the role, you’ll require the following essentials: Proven experience of providing excellent customer service Natural problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is desirable Can learn and apply technical concepts Good working knowledge of CRMs Within this position, you’ll also be: The main focus will be to deal with a range of customer and engineer enquiries via telephone and email Ensuing a … high-quality service is always a key focus, providing 1st time resolution Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £27,000 per annum plus Over time and More ❯

Technical Service Advisor – Permanent Opportunity Shepshed | Office-Based with Occasional Site Work Monday to Friday, 9:00am – 5:30pm | Salary: £31,000 We’re supporting the recruitment of a Technical Service Advisor to join a growing team on a permanent basis. This is a fantastic opportunity for someone with strong engineering knowledge and a passion for customer service to step into a varied and rewarding role. You’ll be working closely with colleagues across all levels of the organisation, providing expert technical advice to distributors, internal staff, and end users. Key Responsibilities Deliver effective technical support via phone to distributors and end users Support internal and external sales teams with technical queries Diagnose and resolve … engineering-related issues Investigate and respond to customer queries and complaints Process warranty returns in line with company procedures Occasionally carry out external repairs and servicing Assist with ad hoc projects as assigned by the Customer Service Manager Perform other reasonable tasks as required What We’re Looking For Broad technical knowledge, ideally with an engineering background More ❯

THE OPPORTUNITY Title: Data Analyst, Financial Strategy and Customer Operations Location: Midlands, UK (with occasional UK and European travel requirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We … pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce … hear about YOU. Job summary: Iron Mountain is seeking a highly analytical and detail-oriented Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will provide critical support for our expanding logistics, financial, and customer operations. In this role, you will work cross-functionally with supply chain, finance, and customer More ❯

story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. THE OPPORTUNITY Title: Data Analyst, Financial Strategy and Customer Operations Location: Midlands, UK (withoccasionalUKandEuropeantravelrequirements) At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world … passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that … hear about YOU. Job summary: Iron Mountain is seeking a highly analytical and detail-oriented Data Analyst to join our team. Reporting to the Director of Financial Strategy and Customer Operations, you will provide critical support for our expanding logistics, financial, and customer operations. In this role, you will work cross-functionally with supply chain, finance, and customer More ❯

There’s plenty about Topps Group that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you … expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills to … deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company’s IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business ERP More ❯

act as the first point of IT support contact for all customers. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set Company Service Level Agreements. Role Key Tasks and Responsibilities: To provide a professional and personal first point of contact to all customers. … inbound channel are properly understood and recorded on Autotask. To proactively contact and chase customers until a resolution has been achieved or the issue is escalated. To deliver exceptional Customer Service striving to achieve first time resolution. To escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a … relevant time scale. To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements. To achieve the set Service Desk KPIs and Service Level Agreements. To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook. To undertake maintenance tasks More ❯

IT Service Desk Associate Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to external customers, helping resolve day-to-day IT issues and service … role is key in delivering a positive support experience and ensuring problems are accurately logged, triaged, and resolved or escalated appropriately. The role includes working with end users and customer-based IT teams and assisting with various systems and technologies. Key Duties and Responsibilities: Respond to incoming support requests from external customers via phone, email, and ticketing systems. Log … with email, internet connectivity, remote access, and desktop configuration. Work closely with senior engineers to escalate complex incidents, providing clear and accurate handover notes. Communicate regularly with users and customer-based IT teams to provide updates, collect additional information, and confirm issue resolution. Support user onboarding tasks such as account setup, permissions, and device preparation. Maintain accurate ticket records More ❯

About the Role As a Customer Delivery Associate, you’ll be the first point of contact for client queries, taking ownership of inquiries, requests, and issues from start to resolution. You'll work closely with internal teams to ensure timely and effective solutions, while also contributing to service improvement initiatives and ensuring the highest levels of client satisfaction. … Key Responsibilities Customer Support (50%) Manage a shared inbox for client inquiries and requests Coordinate responses and solutions with internal teams Handle escalations and arrange renewal meetings Maintain detailed client records Data & Reporting (25%) Compile reports, metrics, and graphical data Track service levels, financial, and resource metrics Maintain accurate client documentation Reports (15%) Attend remote service reviews … and create client reports Monitor and report on SLAs Promote best practices in service management Continuous Improvement (10%) Identify areas to enhance client experience and internal processes Collaborate on improvement initiatives Participate in ongoing training and development Ideal Candidate Profile 1–2 years in customer service or sales (preferably in IT) Proficiency in Microsoft Office Suite Excellent More ❯

Job Title: 2nd Line Service Desk Analyst! Location: North Northants (with travel between offices in Corby, Kettering, Thrapston, and Wellingborough) Hourly Pay: £15.17 Length of Assignment: 3 months Monday to Friday 37.50 Working hours: 8:30- 17:00 This is an office-based role About the Role Are you an experienced IT Support professional looking for a rewarding role … within local government? Opus People Solutions on behalf of North Northants Council is seeking a dedicated 2nd Line Service Desk Analyst to join IT Service Desk team. You will be instrumental in supporting our transformation journey as we unify our systems and improve service delivery across all council offices. The successful candidate will provide high-quality second … line technical support, help resolve complex incidents, and contribute to the deployment of new IT platforms and services - all while ensuring excellent customer service. Key Responsibilities Take ownership of support requests and incidents, troubleshooting and resolving issues related to hardware, software, and operating systems (Windows 10/11, M365, etc.). Support first-line colleagues by providing escalation support More ❯

bonus Job Type: Permanent, Full Time About us: Fairway Seals, established in 1977, has built a strong reputation in the sealing industry for its friendly and professional approach to customer requirements. The company prioritizes exceptional customer service, aiming for a "right first-time" motto in all interactions. They are dedicated to listening to customers and collaborating to … mutually beneficial outcomes. About the role: This varied and rewarding role combines outbound business development, sales support, and account management, ideal for someone who thrives in a consultative B2B service environment. Build quality relationships and identify cross-selling opportunities Prepare tailored product quotations based on customer requirements Source and identify new sales opportunities Follow up on customer inquiries that have not yet converted to a sale Maintain an up-to-date CRM with leads, opportunities, and activities to ensure a smooth customer experience Proactively target market sectors to develop your sales area Generate new inquiries and convert existing projects into live orders Represent the company professionally, showing general interest in products at all times About More ❯

We are seeking a skilled Cooling Field Service Engineer to join a growing technical services team, specialising in refrigeration and air conditioning solutions for a variety of environments, including data centres. This role involves installation, commissioning, maintenance, troubleshooting, and client support, ensuring high service standards and technical excellence. To be considered for the role, you’ll require the … following essentials: Recognised qualification in refrigeration and air conditioning (e.g. City & Guilds Level 1 & 2) F-Gas qualified (or working towards) preferred Proven experience as a Cooling Field Service Engineer or in a similar refrigeration/air conditioning role Strong knowledge of mechanical and electrical systems, HVAC controllers, and industry regulations Excellent problem-solving skills, able to work independently … and under pressure Good communication, teamwork, and customer service abilities Physically fit – able to lift and move items over 30kg regularly Full UK driving licence and willingness to travel extensively Within this position, you’ll also be: Install, commission, and maintain refrigeration and air conditioning equipment across the full product range Carry out preventative maintenance and urgent repairs More ❯

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base. Location: Belper - office based role Hours of Work: Full-time: 39.5 hours per week. Shift Pattern: Monday to Friday: Between 8am - 6pm Saturday: 9am - 12pm Key Responsibilities: Provide expert … technical advice and solutions to Gas Safe registered engineers and end-users as part of the Service Technical team. Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress. Assist in the development and implementation of technical projects, contributing valuable insights and guidance. Develop and maintain technical documentation, conduct training sessions, and stay updated on … industry trends. Minimum Requirements: Proven customer service experience. GCSE Grade 4 or equivalent in English. Good knowledge of Microsoft applications and web-based platforms. Previous contact centre experience is preferred but not essential. Rewards and Benefits: Comprehensive Training: 4-week training program to ensure you're fully equipped for the role. Annual Bonus: A bonus scheme based on More ❯

involve: Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs) Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the helpdesk on job status and outcomes. … What We're Looking for the role of CCTV Engineer: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access More ❯

will join an established ICT team renowned for nurturing talent and launching careers. You'll engage with customers from multiple organisations and professions, tackle intriguing projects, and hone your customer service and IT skills all in a one team environment. Role Are you passionate about technology and eager to make your mark in the ICT world? Join us … as a Service Desk Apprentice at Public Sector Partnership Services (PSPS) and embark on an exciting journey working with 3 local councils. You will assist the councils in their day-to-day work, enabling them to better support and serve our communities. Key Responsibilities: Be the friendly first point of contact on our ICT service desk, handling queries … via phone, remote support, email and web chat Provide remote support for a variety of issues, from black screening laptops to email glitches Assist with service desk incidents and requests, ensuring smooth operations Image and set up work laptops, phones, and tablets Manage user accounts within our ICT environment Keep all tickets updated and ensure timely resolutions Accurately maintain More ❯

annum. As our Business Development Executive, you will support the sales team to proactively win new clients and revenue for the company. To do this the role requires excellent customer service to all clients, prospect clients, internal and external customers. Your responsibilities as our Business Development Executive will include: Supporting the core BDM s including construction and niche … example lapsed introducers, financial brokers, insolvency practitioners, accountants, banks, clients etc What we are looking for in our ideal Business Development Executive Experience proven experience of working in a customer focused environment Full driving licence Skills Numeracy and literacy; IT - Microsoft Office, in particular Excel; planning and organising; Customer service skills and ability to work alone whilst … of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Why us? We ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. More ❯

Do you have a strong background in VMWare, Windows Server, AD, O365 and some experience of working on complex infrastructure issues? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? Infrastructure Engineer/Analyst - About the company Do you want to be part of a successful organisation, that … ensuring effective working across the full range of services provided by the business and liaise with 3rd party suppliers and external contractors, and manage escalated issues logged by the service desk. The role will involve working with technologies such as Virtualisation (VMWare), SAN, Cloud, Windows Server, AD, Exchange, Office365, PowerShell, Networking ( Meraki), Firewalls etc. 3rd Line Engineer/Analyst … vouchers, discounted leisure, and travel scheme. 28 days holiday Hybrid working ( 2 days per week from home) Flexible working hours/compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at More ❯

is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and … and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Program Manager to manage projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and … external customers. To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adept to learning new tools and systems is instrumental your role More ❯