1 to 25 of 77 Customer Service Jobs in the East Midlands

Customer Service Manager (E-commerce) Our client based in Nottingham is ci currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team … improving customer experience, and contributing to business growth. The successful candidate will oversee a team of 2–3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery. Key Responsibilities Managing and supporting a small customer ...

opportunity to work for one of the world’s fastest-growing visitor management platforms. As part of your role you will be repsonding to customer enquiries, handle all cusomter data responsibly & much more, If you are interested apply today ! Role Respond to customer enquiries via live chat, email … phone in a timely and professional manner Troubleshoot customer issues and provide clear, accurate solutions Develop a thorough working knowledge of the Sign In Solutions product and how customers use it Support customers through onboarding and initial setup Escalate complex issues to senior team members following established procedures Maintain ...

your application can be reviewed. At Microlise, were looking for an exceptional Head of Support Services to define and lead our next generation of customer service strategy. This is a high-impact leadership role where you will transform our service model from reactive to proactive - leveraging insight … data, and innovation to create a world-class customer experience. If youre passionate about driving meaningful change, leading high-performing teams, and delivering measurable customer and commercial outcomes, this is your opportunity to make a real difference. What youll be doing Own and execute the overarching Customer ...

After-Sales Support Advisor Nottingham City Centre (Hybrid)£25,000 – £27,000kTemporary to Permanent Position The Opportunity We are recruiting for a customer-focused After-Sales Support Advisor to join a busy and fast-paced support team based in Nottingham City Centre. This hybrid opportunity is ideal for someone … with strong customer service and technical troubleshooting experience who enjoys resolving issues and delivering excellent customer outcomes. As the trusted point of contact for customers after purchase, you will manage queries and technical issues from initial contact through to resolution, ensuring a professional and efficient service ...

have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all? To be considered for the role, you ll require the following essentials … Proven experience of providing excellent customer service Natural problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is essential Can learn and apply technical concepts Good working knowledge of CRMs Within this position, you ll also be: The main focus will ...

power of one of the world’s leading technology companies, giving our clients instant access to cutting‐edge innovation backed by market‐leading service operations! JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions … consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people under ...

very well regarded and world leading client based in new offices in Lutterworth is now in the market for a Customer Support Administrator to join their Client Services Team in Lutterworth. The role is very varied and this position is being offered initially for a 6-month duration, with … this contract. Our client is well regarded as one of the most prestigious companies to work for in this area. Principal Purpose The Service Support team are the primary contact for all customer support related to installed assets. Deliver a consistent and high level of Customer Service ...

talented, hungry product managers around them. You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting for the right opportunity to step into … right way. E ntrepreneurship We focus on what matters with a sense of urgency, we quickly adapt and constantly innovate to meet customer needs. A ccountability We take ownership and are responsible for our actions and decisions. M eritocracy We set challenging but realistic targets and deliver results ...

Customer Support Advisor Location: Mansfield Salary: Competitive, depending on experience Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm/9:00am-5:30pm) + 1 in 8 weekend cover (rota basis) Are you passionate about delivering excellent customer service and solving problems? We're looking … Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support. What you'll be doing: Acting as the first ...

Support Analyst Nottingham (On-site)£18.00 – £19.50 per hour (Umbrella)Full-time contract role (3 month rolling) We’re hiring an enthusiastic and customer-focused IT Support Analyst to join a busy, fast-paced onsite environment in Nottingham.This is a fantastic opportunity for someone with some hands … issues Setting up and configuring laptops, desktops, and user accounts Supporting printers, handheld devices, and warehouse tech systems Logging and managing tickets through the service desk system Delivering excellent customer service with every interaction Skills and Experience Some IT experience (placement, internship, helpdesk, or personal projects ...

Support Analyst Nottingham (On-site) £18.00 - £19.50 per hour (Umbrella) Full-time contract role (3 month rolling) We're hiring an enthusiastic and customer-focused IT Support Analyst to join a busy, fast-paced onsite environment in Nottingham. This is a fantastic opportunity for someone with some hands … issues Setting up and configuring laptops, desktops, and user accounts Supporting printers, handheld devices, and warehouse tech systems Logging and managing tickets through the service desk system Delivering excellent customer service with every interaction Skills and Experience Some IT experience (placement, internship, helpdesk, or personal projects ...

Team & Focus of the Role Our IT Service & Infrastructure team are looking for a new Systems Support Engineer to come and join the team, on a 5-month fixed term contract. Working alongside our team, you will be responsible for onsite service and support needs for employees around … onboard and off board. Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. You will track, log and correct information using our ITSM tools to protect assets and components. You will maintain ...

Your First Year at Vectare Months 1–3: Introduction to Vectare's Operations and Initial Training Orientation & Overview Training in Operations Team Building Activities Customer Service Skills Development Practical Customer Service Experience Months 4–6: Shadowing and Assisting in Client Relationship Management Shadowing Account Managers Assisting … quality experience. Work collaboratively with other teams (Contact, Development, Operations, Support, Implementation, etc.) to serve client needs. Provide consultative partnerships to maximise product and service efficacy for clients. Retention Track and understand the health of clients within the portfolio. Identify at-risk situations and work closely with the Client ...

150kVA, covering Northampton and the surrounding areas. If you are a motivated professional with a strong technical background and a passion for delivering exceptional service, we want to hear from you. Responsibilities As a Mobile Generator Engineer, your key responsibilities will include: Conducting maintenance, servicing, and repairs on generators … optimal performance. Responding to breakdowns and providing timely solutions to minimize downtime. Ensuring compliance with health and safety regulations at all times. Maintaining accurate service records and documentation. Providing excellent customer service and representing the company in a professional manner. Qualifications To be successful in this role ...

Business Development Manager - Road Freight Location: Immingham (with travel to customer sites as required) Are you an experienced sales professional within road freight ready for your next challenge? Or perhaps you're currently working in operations or customer service and looking to transition into a more commercial … customer-facing role? If so, this could be an excellent opportunity to take the next step in your career. We are partnering with a well-established, global logistics organisation experiencing continued growth within its Road Freight division. The business is seeking a driven and relationship-focused individual who understands ...

technology we use. What you will be doing You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service … technically capable End User Services Engineer who thrives in a busy, multi-site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on-site while supporting hybrid ways of working. Essential criteria Full ...

technology we use. What you will be doing You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service … technically capable End User Services Engineer who thrives in a busy, multi-site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on-site while supporting hybrid ways of working. Essential criteria Full ...

Technical Advisor 📍 Belper, United Kingdom 🕒 39.5 hours per week Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world-class customer service, this … Provide technical advice to Gas Safe registered engineers and end users. Diagnose and explain technical issues with clarity, accuracy, and diplomacy. Deliver outstanding customer service over the phone in a fast‐paced environment. Work towards KPIs, ensuring performance and customer satisfaction. Embrace seasonal demand: winter is busy ...

Technical Advisor Belper, United Kingdom 39.5 hours per week Our client is looking for a Technical Advisor to join their Service Technical department in Belper. If you have a thirst for knowledge, a passion for problem-solving, and the drive to deliver world-class customer service, this … Provide technical advice to Gas Safe registered engineers and end users. Diagnose and explain technical issues with clarity, accuracy, and diplomacy. Deliver outstanding customer service over the phone in a fast-paced environment. Work towards KPIs, ensuring performance and customer satisfaction. Embrace seasonal demand: winter is busy ...

more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service, ensuring that customer and employee satisfaction are achieved, Help solve operational problems quickly and efficiently to ensure the most efficient service is provided and understanding Ricoh’s business service lines to continually seek additional business growth. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems, whilst escalating poor performance, to ensure the best levels of customer service are delivered. ...

Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording … customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...