1 to 25 of 71 Customer Service Jobs in the East Midlands

Customer Service Agent - Temporary Contract Location: Nottingham Contract Length: 10 weeks Start Date: Monday 2nd February 2026 End Date: Sunday 12th April 2026 About the Role As a Customer Service Agent , you'll deliver exceptional reactive and proactive support through our Live Chat function, using … Sales through Service' ethos. Reporting to the Customer Service Team Manager, you'll be part of a dynamic team focused on providing award-winning service and optimising customer value. Key Details Shifts: 4 on/3 off or 5 on/2 off (TBC) Includes ...

Customer Service Desk Analyst Location : KAPPTURE House, Outrams Wharf, Derby DE21 5EL Salary : £25,000 per annum Hours: Full time Are your ready to start your IT Customer Support career? Our client, Kappture, is an award-winning technology company which develops and builds robust hospitality technology solutions … house for large event organisers and demanding businesses worldwide. They are now looking to recruit a Customer Service Desk Analyst to join their growing team. What you’ll do: Inbound Call Handling: Answer incoming calls promptly and professionally, providing support for various IT-related issues. Initial Triage ...

includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees … revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: Up to £58,000 p.a Location: East Mids, Derby site Hours: 40 hours ...

Customer Service Representative – Nottinghamshire – £23,800 Are you digitally confident, customer-focused, and passionate about helping users get the best from innovative technology? We are looking for a Customer Service Representative to join our client’s team, providing first-line online support. In this role … training and development A collaborative and supportive working environment Responsibilities: Providing first-line digital support for enquiries using online portals and diagnostic tools Taking customer calls, offering clear advice and guidance Advising customers on efficiencies and best use of products Identifying and responding to any applicable ‘first fix’ solutions ...

Services Manager, you will oversee the day-to-day operations of the IT Professional Services team with a strong focus on delivering an Effortless Customer Experience through operational excellence, innovation, and outstanding service delivery. You will be instrumental in enhancing processes, supporting financial performance, and developing your team … while driving continuous improvement. This is an excellent opportunity for a proactive and customer focused individual with strong leadership abilities and a passion for technology. Responsibilities: 1. Team Leadership & People Management – Ensuring Customer Ease Inspire, lead, and develop a high performing Professional Services team, by modelling a culture ...

Services Manager, you will oversee the day-to-day operations of the IT Professional Services team with a strong focus on delivering an Effortless Customer Experience through operational excellence, innovation, and outstanding service delivery. You will be instrumental in enhancing processes, supporting financial performance, and developing your team … while driving continuous improvement. This is an excellent opportunity for a proactive and customer focused individual with strong leadership abilities and a passion for technology. Responsibilities: 1. Team Leadership & People Management – Ensuring Customer Ease Inspire, lead, and develop a high performing Professional Services team, by modelling a culture ...

Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level … customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture ...

schools as part of a wider IT team Key Responsibilities: Provide first and second line IT support via on-site visits, phone, email, and service portal. Support IT systems, networks, and a wide range of devices including printers, projectors, whiteboards, and wireless technologies. Ensure excellent customer service when managing incidents and service requests. Work within ITIL processes including incident, change, and service request management. Maintain accurate records of IT assets and configurations. Support evening events when required and assist with IT inductions for new staff. Uphold safeguarding responsibilities at all times. About You: Previous ...

looking for Technical support Analysts - 1st line The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site … shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket ...

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base. Location: Belper - office based role Start date 2nd Feb, immediate interviews available Hours of Work: Full-time: 39.5 hours … Friday: Between 8am - 6pm Saturday: 9am - 12pm Key Responsibilities: Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team. Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress. Assist in the development and implementation of technical ...

Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise … customer engagement, streamline omnichannel communication, and improve service performance through Sprinklr Modern Care and related systems. You will lead the design, configuration, and integration of Sprinklr capabilities into complex technology landscapes, ensuring seamless alignment with business needs while providing expert consultancy to stakeholders across the organisation. Key Responsibilities ...

seeking a motivated engineer with an electrical/electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls … process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive ...

seeking a motivated engineer with an electrical/electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls … process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive ...

excellent opportunity for an individual to work for a business that stands out with unbeatable customer service, as part of your role you will be checking IT goods-in, such as lap tops & PC's. Also a possibility of becoming involved with adding products for sale to Amazon … Closing Date Tuesday, 13th January 2026 Start Date Tuesday, 27th January 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Qualifications English GCSE, grade 4/C (Essential ...

enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local … area? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk ...

senior technical escalation point for a broad range of IT supporttopics Manage stakeholders within IT and the business while delivering complex projects. Deliver exceptional customer service to a consistent high standardTHEREFORE, WE NEED YOU TO... Be skilled at...  Troubleshooting, problem solving and root cause analysis Excellent Research … infrastructure Support and optimization of in-house and bespokeapplications Adapting to change, learning quickly in a fast passedenvironment Have experience of...  Delivering exceptional customer service under pressure Operational support at a senior technical level, within amedium to large sized enterprise Supporting and diagnosing enterprise WAN and LANinfrastructure. Planning ...

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues … hour (18:00-06:00). Working hours: Sunday-Thursday, 21:45pm-5:45am. Key Duties of a Stock & Systems Administrator: Maintain existing customer relationships with regards to the processing of customer orders, forms and quotes. Respond to a wide range of customer queries promptly, providing solutions ...

range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking … service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full ...

range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking … service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Full ...

regular travel and overnight stays. If youre an engineer, who loves solving customers problems APPLY NOW! WHAT YOULL BE UP TO PERFORMANCE Deliver a customer experience that ensures a first-time fix solution. Complete repairs to a high standard to minimise recalls and maintain a low Customer Repeat … Repair Ratio (CRRR). Consistently drive an outstanding customer experience, measured through Net Promoter Score (NPS) & Customer Satisfaction (CSAT), Collaborate with the Samsung to enhance productivity and meet required targets CUSTOMER JOURNEY Collaborate with support teams for effective triage and first-time completion, exceed customer expectations ...

passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield. Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. … Allowance: Provided for business travel Uniform: Provided for employees Flexible Working: Championing a flexible working approach for all employees Key Responsibilities: Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sites Install and monitor classroom equipment, maintaining efficient maintenance ...

systems and support. Diagnose and fix hardware, software, and network problems for users. Manage and deliver of site-related projects, initiatives, and office moves. Service desk escalation point for assigned offices. Contribute to projects as required relating to new technologies or office requirements. Prioritise the workload and communicate well … with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

experienced Business Analyst with strong D365 expertise to support a major transformation programme. Key Responsibilities Conduct comprehensive 'as-is' process mapping across current sales, customer service, and field service functions. Perform detailed gap analysis between existing business processes and the current D365 system build. Identify and communicate … programme in maintaining a clear scope and robust change management approach. Skills & Experience Required Proven experience working with Microsoft Dynamics 365, specifically across Field Service and Sales modules. Strong background in process mapping, gap analysis, and operational optimisation. Excellent understanding of scope control and change management principles within complex ...

services bespoke lifting and handling equipment. Following a recent acquisition of a specialist manufacturer of multi-directional forklift trucks, the company is expanding its service team and now has an excellent opportunity for an experienced Forklift Service Engineer to join their operation. As a Forklift Service Engineer … responsible for maintaining, servicing, and repairing forklifts both at customer sites across the UK and within the company's factory. You'll be provided with a fully equipped company van and will work independently or as part of a small, supportive service team. You'll receive comprehensive product ...