26 to 35 of 35 SLA Jobs in the East Midlands

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

that all service interactions are handled with the highest standards of professionalism and efficiency, such as resolving client issues within agreed timelines and exceeding SLA targets. Operational Management : Overseeing the accuracy and timeliness of SLA reports and continuously seeking ways to improve service delivery processes to enhance efficiency and quality. More ❯

information Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA) Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments Guarantee all known reasonable … adjustments are always kept confidential and data protection compliance is adhered to Escalate appropriately any issues or risks having significant impact on invoicing or SLA Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling Utilise expertise to aid successful delivery of the supply chain … elements Ensure all customers are contacted within the agreed SLA What were looking for: Demonstrable experience in a customer focused role, with strong organisational and administration skills Excellent communication skills, written and verbal, and able to build first-rate working relationships, both internally and externally with customers Target driven, with More ❯

SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track … feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance More ❯

management information and cost reporting for client(s). Cover for other roles and escalation point for customer to ensure service continuity and meet SLA’s. Responsible for compiling invoicing for Finance & recharge data to enable customer to cross-charge internally. Management and gate keeper for Ricoh Site Procedures Guides … at all levels. Successful track record working in a services environment. Sound business acumen with a good understanding of the service function and associated SLA’s. Finance for non-financial manager’s, to report on the contract’s financial results and profitability (desirable) Ability to produce high level presentations for More ❯

be able to lead on day to day tasks which will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance. The Senior Field Engineer is expected to lead in providing more advanced support in technical competence, observing … duties in both a project and maintenance environment. Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA's are met. Provide OOH on-call cover as required by agreed on-call rota. Provide the Indigo NOC with regular up-to-date information More ❯

both cloud and on-premise environments. Main Responsibilities Provide second-line support to resolve technical issues across hardware, software, and networks in line with SLA targets. Assist with the maintenance and development of on-premise and cloud-based IT infrastructure. Support system setups, hardware installations, and configuration tasks across company … and resolving software, hardware, and networking issues. Familiarity with maintaining and supporting both cloud-based and on-premises IT infrastructure Ability to work within SLA frameworks and prioritise tasks accordingly Location Boston (onsite role) Salary £40,000 - £42,000 How to Apply If you are interested, please apply below, alternatively More ❯