Senior Customer Success Manager (French-speaking)
- Location
- Greater London, England, United Kingdom
contract renewals. Deep understanding of SaaS metrics (ARR, GRR, NRR) and financial concepts like ROI and TCO to articulate customer value. Strong mentorship and coaching capabilities, with a collaborative and 'learn-it-all' approach to team development. Proficiency in CRM and Customer Success platforms (Salesforce and Vitally preferred), plus Zoom … life. This includes: Equity through our Employee Share Option Program, so you can share in our long-term success Learning programs and coaching to help you thrive and grow Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle Inclusive parental ...