Service Desk Manager
- Location
- Leeds, England, United Kingdom
point of contact and building strong working relationships with senior management and colleagues across the business. Develop team capability through training, coaching and wider business awareness, while keeping colleagues informed about upcoming changes and their impact on service delivery. Maintain current knowledge of relevant processes, procedures, tools and IT industry … Managed Services Provider (MSP) or Managed Security Services Provider (MSSP) environment. Proven people or line management experience in a global environment, with strong coaching and leadership capability. Technical experience to at least second-line support level, supported by excellent troubleshooting skills. Strong knowledge and technical understanding of Microsoft ...