Service Desk Manager
- Hiring Organisation
- Oscar Associates (UK) Limited
- Location
- Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence to SLAs and KPIs. Act as the escalation point for complex technical ...