IT Service Operations Lead / Support Team Leader
- Hiring Organisation
- MLC Partners
- Location
- London, UK
- Employment Type
- Full-time
services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked in IT service management, service delivery … Comfortable working in ambiguity and creating structure where processes are still maturing. Ability to manage incidents, escalations, suppliers and competing priorities. A practical, improvement-focused approach with strong attention to service quality. Experience with service desk, ticketing, knowledge management or operational reporting tools would be useful. An interest ...