Complaints Team Leader
- Location
- Greater London, England, United Kingdom
efficiency opportunities, and deliver actionable insights. Regularly review management information and team outputs, using data to monitor trends, proactively identify possible issues, and fuel continuous improvement both in customer outcomes and operational processes. Foster a culture of innovation, collaboration and professional development, coaching your team to leverage … clarity, empathy and confidence capable of translating complex technical and regulatory concepts for customers and colleagues alike. Has a keen eye for process improvement, with a balanced approach to risk and compliance. Possesses strong knowledge of FCA regulations and DISP complaint handling standards. Life at Lendable Winning team ...