Customer Tech Support Engineer II
- Location
- West of England, England, United Kingdom
work closely with Product, Engineering, Support, and Customer Success teams to coordinate the resolution of client‐raised issues, identify recurring themes, and help drive continuous improvement. Strong communication skills, attention to detail, and a customer‐first mindset are essential, as you’ll often be translating complex technical information into … defect fixes, enhancements, and releases, working with customers and internal teams to confirm successful resolution before closure; Service Improvement: Contribute to continuous improvement initiatives by identifying process efficiencies, improving customer communication practices, and helping enhance overall service quality; Customer Success Collaboration: Partner with Customer Success ...