IT Service Transition Manager – Global IT Service Management
- Location
- Greater London, England, United Kingdom
is accountable for the successful transition of IT projects, changes and enhancements into live service across five global regions, ensuring services are operationally ready, stable and supportable from day one. The role ensures each new or changed service has a robust service wrapper, including support … Service Desk providers. What will be your key deliverables? Principal Accountabilities Service Transition Delivery Own the end-to-end service transition process for new services, applications and significant changes. Ensure transitions meet agreed Service Acceptance Criteria and include a complete operational service wrapper. Validate support model, support hours, incident ...