1 to 25 of 126 ITIL Foundation Certificate Jobs in England

for in a candidate... IT work experience gained from a role within a business or IT-related study – (Essential) Experience of working on an IT Service Desk environment within ITIL framework (Desirable) General understanding of current technologies e.g. Windows 10, Office 365, Active Directory, Server administrator and POS. Excellent customer service skills Good analytical, problem-solving and communication skills … line support for basic POS, printing, MS Office and user connection issues Able to follow the Incident Management and Request Fulfilment Process Perform initial diagnosis on all incident reports ITIL Foundation certificate is advantageous About Fenwick Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who More ❯

support experience with Windows 11 OS and server infrastructure Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Experience with Hyper-V and CoLo environments Professional Attributes: Experience in a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical … Support Engineer (MS-220) Microsoft Certified: Identity and Access Administrator Associate (SC-300) Microsoft Certified: Endpoint Administrator Associate (MD-102) Additional/Desirable Certifications: Power Platform Fundamentals (PL-900) ITIL Foundation Certificate in IT Service Management Cisco Certified Network Associate (CCNA) or CCENT What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will More ❯

support experience with Windows 11 OS and server infrastructure Desirable Technical Skills: PowerShell scripting Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS) Understanding of ITIL practices Experience with Hyper-V and CoLo environments Professional Attributes: Experience in a 3rd line technical infrastructure support or project role Excellent problem-solving skills with a structured, analytical … Support Engineer (MS-220) Microsoft Certified: Identity and Access Administrator Associate (SC-300) Microsoft Certified: Endpoint Administrator Associate (MD-102) Additional/Desirable Certifications: Power Platform Fundamentals (PL-900) ITIL Foundation Certificate in IT Service Management Cisco Certified Network Associate (CCNA) or CCENT What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will More ❯

for auditing purposes. Essential Skills andExperience Proven experience as a Service Analyst, SeniorService Analyst, or equivalent role within an enterprise-level servicemanagement or IT support environment. Comprehensive understanding of ITIL practices,particularly Incident, Problem, Change, and Service Level Management. Demonstrable experience using ITSM tools (e.g.,ServiceNow, Zendesk, Jira Service Management, Freshdesk). Excellent analytical and problem-solving skills,with … application support). Outstanding communication and interpersonal skills;adept at conveying complex information clearly to diverse audiences. Experience in developing, maintaining, andenhancing knowledge bases and service documentation. Desirable Qualifications ITIL Foundation Certification (essential), ITILIntermediate or Practitioner Certification (desirable). Certification or familiarity with Agile practices,Scrum methodologies, and project management (e.g., PRINCE2). Technical certifications (e.g., Microsoft CertifiedSolutions More ❯

disruption. Collaborate with IT colleagues to improve processes and share knowledge. Maintain accurate records of incidents and resolutions. Qualifications and Experience Technical Skills Knowledge of ITSM tools, preferably ServiceNow. ITIL Foundation certification. Understanding of ISO27001. Experience with Citrix Desktop Director. Proficiency in Microsoft Office, including M365/Teams. Experience with document and case management systems. Knowledge of VPN … Effective verbal communication with technical and non-technical colleagues. Motivated team player with adaptability. Flexibility to work on a rota basis and provide cover as needed. Experience within the ITIL Service Delivery framework. Willingness to undertake professional development training. Ability to support business-as-usual activities. All applications will be reviewed against the required skills and experience. Due to More ❯

and collaborating with team members. Document issues and resolutions clearly in tickets. Support a range of technologies and escalate issues appropriately. Proactively report trends and common issues for further ITIL processes. Complete Service Requests following SOPs within SLA. Requirements Experience in a Technical Service Desk within an ITIL environment. Technical skills including Microsoft Office365, Teams, SharePoint, Azure, Exchange … InTune, VPN (Fortinet preferred), ITSM systems (ServiceNow preferred), and familiarity with telephony systems. ITIL Foundation certification (V4 preferred). Excellent communication, organizational, and interpersonal skills. Ability to troubleshoot, resolve incidents, and manage time effectively. Additional Information Laing O'Rourke is an international engineering and construction firm with over 150 years of experience. They are committed to accessibility and More ❯

Technical Skills Advanced knowledge of Windows deployment, administration and troubleshooting. Support and troubleshooting of desktop/laptop hardware and peripheral devices (inc. printers). Experience of working in an ITIL based environment. Experience of ITSM/Service Desk Tools. Experience with image and software deployment tool. Knowledge of LAN fundamentals. Working knowledge of Active Directory. Support and troubleshooting of … Person specification EDUCATION, QUALIFICATIONS & TRAINING Evidence of ongoing personal development. GCSE in English and Mathematics at grade A to C or equivalent. Higher/further/vocational education qualification ITIL Foundation Certificate. Experience Previous experience of working in a Service Desk/Helpdesk environment providing support to staff. Previous experience of working in a public sector environment. Evidence … of working to ITIL principles. SKILLS, ABILITIES & KNOWLEDGE Excellent written communication skills using clear and unambiguous language. Ability to document work accurately. SKILLS, ABILITIES & KNOWLEDGE Knowledge of Health and Safety Principles. Good understanding of desktop, server and network systems and how they interlink and function to provide an integrated IT infrastructure. PPE requirements: Buckinghamshire Healthcare NHS Trust requires all More ❯

collaboratively within a team. Experience with IT Service Management tools. Basic knowledge of Active Directory and Exchange. Experience with remote support tools. Certifications such as CompTIA Network+ or equivalent. ITIL Foundation certification or similar is a plus. THE POSITION We are looking for a full-time 1st Line IT Support Engineer to join our team. In this role More ❯

Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team More ❯

Qualifications Maintain certifications and expertise in Azure technologies (Desirable), including but not limited to: Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure DevOps Engineer Expert ITIL Foundation Certification Agile Ways of working Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team More ❯

Join to apply for the ITIL Global Process Owner role at AXA Group Operations 2 days ago Be among the first 25 applicants About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and … activities. Support onboarding of new entities and products. About You Experience: Experience with global IT operations teams. Training delivery experience. Experience working remotely. Process ownership in multi-location teams. ITIL foundation certification. 1-3 years in process design, measurement, and improvement. Experience with ServiceNow (3+ years). Understanding procurement processes for external suppliers. Skills: Problem-solving and analytical … skills. Knowledge of ITIL and service management practices. Quality management skills. Fluent English proficiency. Proficiency in MS Office tools. Strong communication and stakeholder management skills. Preferred Skills ServiceNow expertise, SLA management. Agile methodologies (Scrum, Kanban, UX, Jira). Lean or Six Sigma methodologies. Soft Skills Agility and quick learning. Collaborative mindset. Proactiveness and initiative. Active listening and pragmatic thinking. More ❯

provide a responsive, cost-effective and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix ITSM Service Management Reporting domain experience. While the post offers the flexibility of home remote working the … to join the rota if required. Main duties of the job Maintain a current working knowledge of our customers business and their objectives, in particular Calderdale and Huddersfield NHS Foundation Trust. Keeping up to date with Organisational change, where it may impact the service. Keep up to date with technological change in the realm on ITSM Toolsets and related … and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in More ❯

Experience managing data centers and VMware products. Scripting and automation experience (PowerShell). Experience in enterprise server infrastructure management. Experience operating in politically sensitive environments. Professional development activities. PRINCE2 Foundation, ITIL Foundation certifications. Experience managing cloud compute platforms (IaaS, PaaS, SaaS). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act More ❯

of IT systems, including Windows OS, Microsoft Office, and networking fundamentals Ability to work under pressure and meet SLAs A collaborative team player with a problem-solving mindset Desirable: ITIL Foundation certification Experience supporting enterprise environments Familiarity with remote support tools and service management platforms (e.g., ServiceNow) About us With over 20,000 employees across the globe, we More ❯

queries) . Knowledge of SSRS/SSIS a plus. SaaS application support. Calm under pressure and always professional in approach Comfortable with Microsoft 365 and standard service desk tools ITIL Foundation certification and a degree (2:2 or above) in a relevant field Why Join Us? Be part of a collaborative, forward-thinking team that takes pride in More ❯

in project management and collaboration. Strong analytical and visualization skills. Excellent communication skills. Ability to deliver value through right assessment and product recommendations. Desirable skills/knowledge/experience: ITIL Foundation certification, preferably in Incident/Problem Management. 6-8 years of experience in large, complex IT environments. Ability to understand business needs from a user perspective. Proactive More ❯

within complex, regulated environments. Proven experience managing Service Management projects, from procurement through to transition. Solid understanding of project management methodologies (e.g., PRINCE2 Practitioner, PMP, Agile). Knowledge of ITIL service management frameworks, particularly service transition and continual service improvement. Strong organisational and coordination skills, with the ability to manage multiple priorities simultaneously. Excellent communication and stakeholder management skills … Experience Bachelor's degree in Information Technology, Business Management, or a related field (or equivalent relevant experience). Project management certification (PRINCE2 Practitioner, PMP, or Agile certification mandatory). ITIL Foundation certification (desirable). Proven experience supporting IT service transitions and service management maturity improvement projects. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy More ❯

/VOIP systems and supporting remote users Proficiency in Adobe Creative Suite, SharePoint, and social media platforms Self-motivated professional who thrives under pressure and delivers exceptional customer service ITIL Foundation certification preferred Why Choose Us? This is your chance to work in a prestigious financial services environment where your technical expertise will directly impact executive-level operations. More ❯

/VOIP systems and supporting remote users Proficiency in Adobe Creative Suite, SharePoint, and social media platforms Self-motivated professional who thrives under pressure and delivers exceptional customer service ITIL Foundation certification preferred Why Choose Us? This is your chance to work in a prestigious financial services environment where your technical expertise will directly impact executive-level operations. More ❯

/VOIP systems and supporting remote users Proficiency in Adobe Creative Suite, SharePoint, and social media platforms Self-motivated professional who thrives under pressure and delivers exceptional customer service ITIL Foundation certification preferred Why Choose Us? This is your chance to work in a prestigious financial services environment where your technical expertise will directly impact executive-level operations. More ❯

/VOIP systems and supporting remote users Proficiency in Adobe Creative Suite, SharePoint, and social media platforms Self-motivated professional who thrives under pressure and delivers exceptional customer service ITIL Foundation certification preferred Why Choose Us? This is your chance to work in a prestigious financial services environment where your technical expertise will directly impact executive-level operations. More ❯

/VOIP systems and supporting remote users Proficiency in Adobe Creative Suite, SharePoint, and social media platforms Self-motivated professional who thrives under pressure and delivers exceptional customer service ITIL Foundation certification preferred Why Choose Us? This is your chance to work in a prestigious financial services environment where your technical expertise will directly impact executive-level operations. More ❯

knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours More ❯

Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Azure DevOps Engineer Expert Microsoft Certified: Azure AI Engineer Associate (desirable) TOGAF 9 Certification (desirable) ITIL Foundation Certification (desirable) Behaviours Self-motivated and enthusiastic An organised and proactive approach Ability to work on own initiative and as part of a team A flexible approach More ❯

in the Field Engineer on call rota, to provide onsite support out of hours. Knowledge: A levels or a level 4 qualification, plus GCSEs in Mathematics and English Language ITIL foundation certificate in IT Service Management, or similar Knowledge of relevant IT technologies and applications their use and application Proven knowledge, acquired through hands-on experience, in More ❯