and supporting remote offices or trials is a plus. Ability to work with third-party vendors, meeting centers and remote venues. A+ and/or Microsoft certification are desirable. ITILFoundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be More ❯
and supporting remote offices or trials is a plus. Ability to work with third-party vendors, meeting centers and remote venues. A+ and/or Microsoft certification are desirable. ITILFoundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be More ❯
london (city of london), south east england, united kingdom
Kirkland & Ellis
and supporting remote offices or trials is a plus. Ability to work with third-party vendors, meeting centers and remote venues. A+ and/or Microsoft certification are desirable. ITILFoundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be More ❯
and supporting remote offices or trials is a plus. Ability to work with third-party vendors, meeting centers and remote venues. A+ and/or Microsoft certification are desirable. ITILFoundation certification is desirable. Strong verbal and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be More ❯
technical language. • A collaborative and customer-focused attitude, with strong interpersonal skills and the ability to navigate complex situations with tact and diplomacy. These are the nice-to-haves... • ITILFoundation certification. • A Scrum Master certification. • Experience supporting document management systems (e.g. OpenText Extended ECM, Microsoft SharePoint, Autodesk Construction Cloud, etc.). What’s in it for you More ❯
on all supported platforms (Windows, MacOS, iOS and Android) - using corporate deployment tools and processes. Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc. Nice to have: ITILfoundation certification Intune, JAMF, O365, MAM and MDM knowledge Good user and client management skills Who we are: We're a business with a global reach that empowers More ❯
ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining their impact and urgency. Lead IT teams in addressing and … Identify areas for process improvement and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification mandatory and desirable a … further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k More ❯
ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining their impact and urgency. Lead IT teams in addressing and … Identify areas for process improvement and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification mandatory and desirable a … further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k More ❯
ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining their impact and urgency. Lead IT teams in addressing and … Identify areas for process improvement and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification mandatory and desirable a … further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k More ❯
london (city of london), south east england, united kingdom
DGH Recruitment
ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining their impact and urgency. Lead IT teams in addressing and … Identify areas for process improvement and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification mandatory and desirable a … further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines. ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k More ❯
Social network you want to login/join with: ITIL Process Analyst, london (city of london) col-narrow-left Client: DGH Recruitment Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: ITIL Process Analyst - London/Hybrid … Permanent - Up to £58k A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis. Document and maintain all policies and processes related to Incident Management. Identify and categorise incidents, determining their impact and urgency. Lead IT teams in addressing and resolving incidents, ensuring timely restoration of normal … Identify areas for process improvement and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency Provide coaching, support and mentorship to staff on ITIL processes and best practice Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification mandatory and desirable a More ❯
Job Description ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k A fantastic opportunity has arisen for an ITIL Process Analyst to join our London-based global law firm on a permanent basis. Responsibilities include: Document and maintain all policies and processes related to Incident Management. Identify and categorize incidents, determining their impact and urgency. Lead IT … Identify areas for process improvement and optimisation. Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency. Provide coaching, support, and mentorship to staff on ITIL processes and best practices. Requirements: Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITILFoundation certification is mandatory; additional … ITIL accreditation is desirable. At least 2 years' experience in delivering ITIL processes. Ability to manage multiple ITIL processes efficiently. Prioritize tasks to meet SLAs and deadlines. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates More ❯
keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be rewriting existing NOC processes to align with ITIL standards, ensuring clarity, accuracy, and completeness. You will work closely with NOC managers, service managers, and other stakeholders to gather required information and validate process changes. Identifying opportunities for … process improvements and recommend changes to enhance overall efficiency and effectiveness. You will be responsible for delivering training and support to NOC staff on the newly documented ITIL-compliant processes. You will also maintain version control for all process documentation, ensuring updates are properly tracked and communicated. Ensuring all documented processes meet ITIL standards and best practices, supporting … consistent and effective service delivery across the organisation, will be required. What youll bring? You will possess proven background in ITIL process writing and documentation, especially within a NOC or similar environment. You will demonstrate strong understanding of ITIL standards and best practices.Strong ability to work with cross-functional teams and stakeholders. Excellent writing and communication skills, capability More ❯
Direct experience or significant involvement in software and hardware deployment projects Excellent communication and interpersonal skills. Qualifications: Bachelor’s degree in computer science, Information Technology or a related field ITILFoundationCertificate is desirable VMware Certified Professional (VCP) is desirable Why Trooli: At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment More ❯
Bedford, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
as well as part of a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at least 3 years. Successful candidates More ❯
as well as part of a team. Desirable Experience Exposure to low-code platforms or intelligent automation tools. Experience with JavaScript, Python, CSS, APIs, or relational databases. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at least 3 years. Successful candidates More ❯
Employment Type: Permanent
Salary: £33000 - £37000/annum 20 days holiday, Pension
Leicester, England, United Kingdom Hybrid / WFH Options
Oscar Technology
with key stakeholders. The ideal candidate will possess strong critical thinking skills to identify system problems and improve processes. Role Requirements DHCP, DNS, LAN, WAN VMware and Hyper-V ITILFoundation Certification Windows Servers Active Directory WSUS & Windows Update Technologies This is a hybrid role, allowing remote work from home. 37.5 hours per week. Apply Now! If you More ❯
and audits. If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line support for technical issues and … IT support or service desk role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills, both written and verbal Desirable … Experience ITILFoundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies Exposure to logistics processes within an IT environment Our non-negotiables: You must be eligible More ❯
seeking out new technologies to enhance our capabilities. Required Experience: Minimum of 2 years of experience in a similar role, with a strong understanding of Service Desk operations and ITIL-aligned processes. Solid experience in troubleshooting and supporting various IT systems and environments. Preferred Experience: Microsoft Azure: Proficiency in managing and supporting Azure environments. System Center Operation Manager: Experience … 365. SAN Technologies: Experience with NetApp, HP 3PAR, Dell PowerStore, and Metro Node. Server Technologies: Familiarity with HP Synergy, Dell PowerEdge. Automation Technologies: Skills in PowerShell, HashiCorp Terraform, Ansible. ITILFoundation: Certification preferred. Salary & Benefits: Up to £50,000 per annum (depending on experience and certifications) Annual Bonus: 10% On-Target Bonus (paid annually around June) Life Assurance More ❯
to Intune, VMWare, and Azure. M365 and Azure Admin skills are required. Experience with Cisco switches. Assist with IT budget setting. Hold a degree in an IT-related field. ITILFoundation certification is a nice to have. There is an extensive benefits package including private medical insurance, life assurance, loan schemes, and discounts. Aimtech Recruitment is an equal More ❯
Bedford, England, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
manage a dynamic workload. Organised, methodical, and able to work independently as well as part of a team. Exposure to low-code platforms or intelligent automation tools. Knowledge of ITIL or ITILFoundation certification. Familiarity with process mapping and scripting. Additional Requirements Must have been continuously resident in the UK for at least 3 years. Successful candidates More ❯
us at an exciting time, with a top leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you're an ITIL-qualified Senior Service Desk Engineer and enjoy a fast-paced tech scale up, we'd love for you to get in touch! Location: Kings Cross, London. (5 days per … 2nd line support. Experience with Google workspace and Okta is essential for this role. Background in fast-paced tech scale-ups or marketplace environments. Experience in high growth companies. ITILfoundation certification. Strong diagnostic and problem solving skills with root cause analysis expertise. Service orientated with excellent communication skills, comfortable working with all levels including C-suite. Experience More ❯
us at an exciting time, with a top leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you're an ITIL-qualified Senior Service Desk Engineer and enjoy a fast-paced tech scale up, we'd love for you to get in touch! Location: Kings Cross, London. (5 days per … need to succeed? Senior Service Desk Engineer experience with 1st and 2nd line support. Background in fast-paced tech scale-ups or marketplace environments. Experience in high growth companies. ITILfoundation certification. Strong diagnostic and problem solving skills with root cause analysis expertise. Service orientated with excellent communication skills, comfortable working with all levels including C-suite. Experience More ❯
us at an exciting time, with a top leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you’re an ITIL-qualified Senior Service Desk Engineer and enjoy a fast-paced tech scale up, we’d love for you to get in touch! Location: Kings Cross, London. (5 days per … 2nd line support. Experience with Google workspace and Okta is essential for this role. Background in fast-paced tech scale-ups or marketplace environments. Experience in high growth companies. ITILfoundation certification. Strong diagnostic and problem solving skills with root cause analysis expertise. Service orientated with excellent communication skills, comfortable working with all levels including C-suite. Experience More ❯
working style Ability to own tasks from start to finish Nice to have: Understanding of Active Directory Experience in project structuring and definition Knowledge of Oracle and SQL databases ITILFoundation certification What’s in it for you? 25 days of annual leave plus options to purchase more Flex Benefits system Private Medical Scheme Life Assurance Access to More ❯