251 to 275 of 582 Journey Map Jobs in England

Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

Open to exploring and adopting AI tools to enhance research practices. Experience with tools like Miro, Jira, and Optimal Workshop. Familiarity with ethnographic studies, experience mapping, and customer journey mapping. Additional information We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have More ❯

methods, including interviews, usability testing, surveys, and ethnographic research. Collect and analyze user data with appropriate tools and techniques to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centered design artifacts to communicate insights and support decision-making. Collaborate with designers, product managers, and developers to translate research findings into well-designed products More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking, and strategic frameworks. Strong facilitation and storytelling skills to build consensus, inspire action, and bring strategy to life. A proven track record of More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

experiences for our platform, adhering to design systems and standards You will be gathering feedback from various stakeholders and iterating on designs You will be creating user personas, journey maps, wireframes, and prototypes You will be assisting in use case development based on business requirements You will be facilitating the design process, presenting ideas, and refining designs You More ❯

Engineers, and other stakeholders throughout the design and development lifecycle. Conduct user research (interviews, surveys, usability testing) to understand user behaviors, pain points, and motivations. Develop user personas, journey maps, user flows, and information architecture. Stay current with UX trends, best practices, and emerging technologies. Create wireframes, mockups, and prototypes to communicate design concepts. Manage your design process More ❯

Triage, ticketing and cross-team liaison skills. Experience with analytics tools (Google Analytics, Looker, Hotjar.) Previous exposure to UX/UI design, A/B testing, or customer journey mapping. Excellent written and verbal communication skills. Strong organisational skills with attention to detail. A customer-first mindset and problem-solving attitude. Ability to multitask and thrive in a More ❯

and meet deadlines. Excellent stakeholder management and collaboration skills. Strong analytical and problem-solving abilities, with a data-driven mindset. Familiarity with CRM systems, marketing automation, and customer journey mapping. What we offer: Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays More ❯

and meet deadlines. • Excellent stakeholder management and collaboration skills. • Strong analytical and problem-solving abilities, with a data-driven mindset. • Familiarity with CRM systems, marketing automation, and customer journey mapping. What we offer: Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays More ❯

to user research and experience design. Produce tools - from the insight gathered you should help to develop the appropriate design deliverables and structures to inform product thinking, e.g. journey maps, service blueprints, and user profiles. Make effective decisions - use sound judgement, data, evidence, and insight to arrive at accurate, expert, and professional decisions and advice. Collaborative - working with More ❯

secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We're hiring a Service … services that sit at the heart of how Zoopla delivers value to agents, developers and new homes providers. You'll partner closely with product, engineering, operations and sales to map journeys, identify inefficiencies, and co-create services that improve the experience for our internal users. Hybrid Working Pattern - 2 days per week from Tower Bridge office Zoopla is one … services that sit at the heart of how Zoopla delivers value to agents, developers and new homes providers. You'll partner closely with product, engineering, operations and sales to map journeys, identify inefficiencies, and co-create services that improve the experience for our internal users. What you'll be doing Design and optimise sales support services Map and More ❯

requirements for the new HRIS environment . Ensure business continuity and operational efficiency during migration. Data Migration & Integrity Work with data architects to define the data migration strategy . Map data sources, define transformation rules, and oversee data validation . User Journey Mapping & Experience Optimization Document and analyse user journeys , ensuring optimal usability post-divestment. Collaborate with More ❯

the single point of accountability for all client impacts, owning the end-to-end client change journey across multiple workstreams. Support Product Owners and design teams to map, measure, and orchestrate customer journeys, ensuring seamless and consistent client experiences throughout migration and beyond. Take ownership of client journey mapping (e.g., using tools such as Visio … system migrations and service model redesigns. Strong collaboration skills, with a track record of working across business, design, and technology teams in agile environments. Deep understanding of customer journey mapping, process evaluation, and data-led decision-making. Demonstrable experience in client reporting, service design, and stakeholder communication at a senior level. Confidence in influencing strategic direction and resolving More ❯

a leading UK Games studio. You’ll focus on key player journeys like account creation, onboarding, payment flows, and community features — ensuring smooth, engaging interactions beyond gameplay. Key Responsibilities: Map and optimise player journeys across registration, returner recovery, purchase, and community services Design engaging onboarding journeys that mirror the games brand and tone Develop and maintain atomic design systems … tools (Framer, Webflow, or similar) Create accessible, cross-device community service interfaces (e.g. hiscores, polls) Requirements: Proven experience in Web/UX/UI design roles with strong journey mapping skills Gaming industry experience highly desirable Solid expertise in atomic design systems and component libraries Comfortable working remotely with a fast-paced, iterative design process Experience designing for More ❯

the businesses service operations and strong coordination with teams in Legal and Procurement. They are also seeking someone with process-orientated BA skillset to support on a customer journey mapping project which will play a key part in their Customer Success part of the business. Key Responsibilities Manage end-to-end service transition between third-party vendors Lead … customer journey mapping to support a user-centric service design Develop and implement a framework and structured processes for the transition Create storyboards and visual models to illustrate service evolution and impact Track and manage dependencies across teams, systems, and vendors Ensure documentation, governance, and communication plans are in place and adhered to Key Skills Proven experience delivering … Service Transition projects as a BA or PM Strong background in process design, journey mapping, and framework development Confident managing dependencies and aligning cross-functional teams Excellent communication skills and stakeholder management Experience in publishing, digital content, or analytics industries is a bonus This is a great opportunity to be part of an exciting transformation period, driving structured More ❯

gap between current and future business states. You'll drive change, build consensus, and deliver actionable insights that shape strategic decisions. Key Responsibilities Conduct process modelling and customer journey mapping Develop and document business requirements and change requests Perform gap analysis and feasibility assessments Create compelling business cases to support transformation initiatives Facilitate workshops and engage stakeholders across … multi-supplier environments Skills & Experience Proven expertise in business analysis and requirements engineering Strong facilitation skills and experience in stakeholder management Proficiency in business process modelling and journey mapping Experience working with mobile and web applications Background in financial services or banking is highly desirable Commercial acumen and the ability to navigate complex business environments What You'll More ❯

and documentation. Your Profile: Experience in Financial Services, especially Retail/Core Banking, collections, and recoveries. Experience with Agile methodologies and sprint-based delivery. Experience in Customer operations, journey mapping, and customer analysis. Excellent communication skills. Strong proficiency in JIRA, Confluence, and MS Visio. Familiarity with BPMN and SQL. About Capgemini: Capgemini is a global leader in business More ❯

stakeholders understand what web content design is, why its valuable and how to work with content designers. Champion and participate in user research, playing an active role in journey mapping to better understand user needs and where the website and its content fits in Deliver workshops and training to colleagues across the organisation acting as an advocate for … assistive technologies and exemplary editorial skills in writing in plain and accessible language(S & I) A deep understanding of web content design on an end-to-end user journey considering the structure and user experience(S & I) Experience of taking a user-centered approach to content design and of explaining your decisions in a way that other people More ❯

a focus on transforming lead to cash, procure to pay processes in a SaaS business environment. Strong understanding of customer experience principles and methodologies, with experience implementing customer journey mapping and customer 360 initiatives. Extensive knowledge of best practice Salesforce and NetSuite platforms, including configuration and integration capabilities. Proficiency in data architecture concepts, including data modeling, data governance … from IT. It is imperative that you engage with various business units, fostering a collaborative environment conducive to the success of multidisciplined IT function. We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing More ❯

product delivery including requirements gathering, backlog prioritisation, and sprint planning Collaborate with UX, development, and cross-functional business teams to create solutions that meet user needs Own customer journey mapping, service design, and experience optimisation Define and track key success metrics, using data to guide continuous improvement Support and mentor Product Owners and agile teams to ensure high More ❯