351 to 375 of 508 Journey Map Jobs in England

data corruption, ransomware/malware attacks and the data can be recovered within the impact tolerance of Important Business Services. You’ll support creation of data lineage (or journey maps) using Ins-Pi and/or ServiceNow outlining the applications required for each step of upstream and downstream applications, how data moves ‘in transit’ or held ‘at rest … people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too... What You’ll Need Proven experience within financial services, banking or ‘big 4’ consulting An understanding of FCA, PRA, and EBA guidelines and wider operational More ❯

millions of people around the world. We're hugely proud of this, which is why we're transforming our business to reach millions more. Join us on our journey to #ForeverCaring as a Senior Digital Health Systems Engineer, and you'll drive progress that really means something. Convatec is seeking a highly motivated and skilled Senior Digital Health … inputs by the research and development team. You will be expected to work with relevant stakeholders to accurately define personas for the product, and the patient and clinician journey map. You will work collaboratively with cross-functional teams to develop new product concepts, optimal design strategies and system architectures. You will be responsible for ensuring the system-level More ❯

methods, including interviews, usability testing, surveys, and ethnographic research. Collect and analyze user data with appropriate tools and techniques to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centered design artifacts to communicate insights and support decision-making. Collaborate with designers, product managers, and developers to translate research findings into well-designed products More ❯

methods, including interviews, usability testing, surveys, and ethnographic research. Collect and analyze user data with appropriate tools and techniques to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centered design artifacts to communicate insights and support decision-making. Collaborate with designers, product managers, and developers to translate research findings into well-designed products More ❯

current processes, identifying inefficiencies and opportunities for automation. Collaborate with stakeholders to define functional and non-functional requirements that align with business goals. Produce detailed user stories, workflows, journey maps, and process models to support development and implementation. Ensure solutions align with IT architecture, security policies, and compliance regulations. Quality monitoring, call recording and compliance Support the development More ❯

Owner and Product Lead. Engaging with stakeholders, including clients, internal teams, and developers, to ensure clarity of goals. Proposing operational improvements based on feedback and insights. Creating customer journey maps and acting as the primary contact between stakeholders and teams. Developing comprehensive backlogs with MVP and subsequent items, considering risks. Collaborating with business, engineering, and technical stakeholders to More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯

loyalty incentives, and renewal campaigns. Work closely with the Sales, Marketing, and Product teams to develop value propositions and offers that enhance customer loyalty. Create and maintain customer journey maps to ensure a seamless experience throughout the customer lifecycle. Regularly assess customer feedback and satisfaction metrics to identify areas for improvement. Operational Process Optimization: Oversee the development and More ❯

loyalty incentives, and renewal campaigns. Work closely with the Sales, Marketing, and Product teams to develop value propositions and offers that enhance customer loyalty. Create and maintain customer journey maps to ensure a seamless experience throughout the customer lifecycle. Regularly assess customer feedback and satisfaction metrics to identify areas for improvement. Operational Process Optimization: Oversee the development and More ❯

Are you passionate about enhancing customer experiences and driving meaningful change? Join Air IT as a Customer Journey Manager and play a key role in improving our end-to-end customer journey! As a Customer Journey Manager , you will collaborate across teams to influence and enhance specific customer touchpoints, using the voice of the … environments. Ability to manage customer feedback and complaints, addressing root causes. Adaptability under pressure and flexible working arrangements. ITIL certification. Strong analytical skills using Excel. Experience in customer journey mapping and process documentation. Lean Six Sigma certification (Yellow or Green Belt). Knowledge of ConnectWise and other business systems. Valid driving license. Why Join Air IT? Be part More ❯

be fit for purpose. Key responsibilities: Lead current vs. future state analysis, identifying inefficiencies, risks and improvement opportunities in finance processes Gather business requirements through workshops, interviews and research Map and analyse finance workflows, translating them into ERP/tech specifications Work closely with PMO and IT teams to ensure effective implementation and testing of solutions Support change management … training, and stakeholder engagement across the business Use journey mapping and KPI tracking to measure impact of improvements Maintain high-quality documentation throughout the lifecycle of each initiative You'll bring: 3+ years' experience in a Finance-focused Business Analyst role Strong working knowledge of D365 (or AX 2012) and finance modules (GL, AP, AR, budgeting, inventory, etc. More ❯

to accelerate the development of our business. You will be responsible for supporting the Change and Training Manager with content input and tasks supporting the change and training journey on an SAP client project. Your Day-to-Day Responsibilities will include: Delivering high quality Project Business Change Deliverables including: Contribution to Change & Comms Strategy & Plan Change Network Design … set up & or support Change Impact Assessments Track actions arising from Change Impact Assessment Communications material Persona Design User Journey Mapping Process Mapping Business Readiness approach & metrics Tracking business readiness You will also support the Change and Training manager in carrying out the following training activities: Training needs analysis Training tool selection and configuration Training Material development Identification … a successful conclusion) An understanding of Change Management concepts and methodology is desired An understanding of SAP is a bonus but not essential Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. We are an equal opportunities employer. You More ❯

of customer health scores and performance metrics. Identify trends in customer behaviour, usage, and feedback. Assist in segmenting customers based on value, engagement, and risk. Contribute to customer journey mapping and experience analysis. Help monitor KPIs such as new customer onboarding times, customer queries and case management, billing accuracy, claims, operational delivery, and SLA performance. Support ad hoc … Looker to visualize data. Ensure data accuracy and consistency across systems Collaborate with cross-functional teams to align customer insights with business goals. Support initiatives to improve customer journey mapping and experience optimisation. It's all about you What you’ll bring to IAG Cargo: You will be detail-oriented, analytical and customer-focused with a proven track More ❯

with both global and regional teams to develop the product landscape. What will this involve? Function as the Product Owner for 1-2 product domains across customer experience journey teams to deliver digital customer experiences. Collaborate with regional and global stakeholders to understand business needs and strategic direction, building relevant solution mappings and concepts. Coordinate with business, experience … Worked as a Product Owner in large company on customer experience or digital products. Knowledge of complex CMS platforms. An understanding of the concepts of digital customer experience journey mapping and development Experience delivering customer journeys that are focused on conversion. Knowledge of Product Management tools such as Jira, Confluence and Aha. Design Thinking methodology experience. Strong presentation More ❯

ensuring cross-functional alignment and measurable success. Positioning & messaging: Develop and refine messaging frameworks that resonate with our target audiences and highlight RedCloud's unique value proposition. User journey mapping: Collaborate with Product teams to analyze and enhance the end-to-end user journey, ensuring a seamless and intuitive experience. Establish personas at each stage of … the buyer's journey and share insights with multiple teams. Internal enablement & product advocacy: Support Sales, Marketing and other teams with training, collateral, and insights to effectively communicate product benefits and drive engagement. Cross-functional alignment: Establish and preserve cross-team relationships, particularly with areas with strong ties to product marketing. Competencies Stakeholder management: Develop strong, credible and More ❯

Data Protection and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building and delivery. Need To Know More ❯

Data Protection and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building and delivery. Need To Know More ❯

Requirements Experience building successful relationships with a variety of stakeholders A user-centric mindset and familiarity with supporting product frameworks like personas, jobs-to-be-done, and user journey mapping Take pride in the product, be eagle-eyed spotting bugs and opportunities for improvements and craft well considered features Strong experience with user story requirements, SDLCs, unit tests More ❯

customer audiences Experience delivering customer reference program case studies and building a reliable customer reference database B2B enterprise technology, SaaS and cybersecurity experience preferred Strong understanding of customer journey mapping and B2B marketing principles and technologies. Salesforce navigation experience is a must Proven experience capturing customer stories and developing case studies that showcase the customers experience and the More ❯

ML engineering roles Strong foundation in statistics and mathematics including probability theory, hypothesis testing, regression analysis, and optimization Understanding of customer experience principles and marketing analytics including customer journey mapping, conversion optimization, and marketing funnel analysis Proficiency in Python with extensive experience in data science & AI libraries (e.g.scikit-learn, pandas, NumPy, SciPy, etc) Experience with ML frameworks such More ❯

thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. Job Description The Support CX Manager is responsiblefor elevating the quality of customer interactions across our support channels. This role focuses on measuring … customers. The position also requires strong collaboration with other CX-oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key … performance indicators (KPIs) to identify trends, opportunities, and areas for enhancement Design and maintain comprehensive customer journey maps with integrated feedback loops Support the broader CRC effort to “shift-left” and bring more self-serve options to relevant service requests Collaborate closely with product teams to ensure seamless customer experiences across all touchpoints Document and share customer support More ❯

thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown. JOB DESCRIPTION The Support CX Manager is responsiblefor elevating the quality of customer interactions across our support channels. This role focuses on measuring … customers. The position also requires strong collaboration with other CX-oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key … performance indicators (KPIs) to identify trends, opportunities, and areas for enhancement Design and maintain comprehensive customer journey maps with integrated feedback loops Support the broader CRC effort to "shift-left" and bring more self-serve options to relevant service requests Collaborate closely with product teams to ensure seamless customer experiences across all touchpoints Document and share customer support More ❯

a better understanding of customer needs. You will design, plan, and execute qualitative and quantitative user research studies, including interviews, surveys, usability testing, and field studies, and create journey maps to share insights across teams. YOUR SKILLS AND EXPERIENCE Strong background in UX Research Experienced in AB testing GA4 experience is nice to have BENEFITS Up to More ❯

teams apply the latest thinking and approaches to solve complex problems. Operate in multidisciplinary teams to deliver contractual deliverables including transformation roadmaps, process definitions and customer/user journey maps Contribute to development of our industry perspective and market point of view in Communications and Media We are looking for the following profiles and skills: Experience in Communications … to-end solutioning of large-scale data projects. Deep knowledge of market leading data and technology vendors to deliver engagements Process & Architecture Design Process Definition, Customer/User Journey Maps Innovation – assessing latest technologies and identifying value-driven use cases that deliver growth to client businesses. Set yourself apart: Background in Consulting and an understanding/experience working More ❯