as interviews, usability testing, surveys, and ethnographic research. Collecting and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centred design and research artifacts to effectively communicate user insights and facilitate decision-making. Collaborating with designers, product managers, and developers to translate research findings More ❯
overall customer experiences. Implement new technologies and best practices to improve email performance, deliverability, and open rates. Use data and insights to continuously optimise campaign performance and customer journey mapping. Ensure compliance with GDPR and data privacy regulations. Collaborate with the wider marketing team to support integrated campaign strategies. About You: 3+ years of proven experience in CRM More ❯
insights to guide product development and enhancements. Understanding User Behaviour Deeply understand user behaviour, needs, and pain points on both sides of the marketplace. Create user personas and journey maps to inform product design and development. Collaborate with UX/UI designers by providing data-driven insights that can be used to optimise user interfaces Product Strategy Collaborate More ❯
Central London, London, United Kingdom Hybrid / WFH Options
Stats Perform
Advocate for the user throughout the product development lifecycle, ensuring their needs and pain points are represented in decision-making. Build and maintain research artifacts, including user personas, journey maps, and research repositories. Stay current on industry trends, tools, and methodologies to ensure best practices in UX research. Required profile: Required Qualifications: 3-5 years of experience in More ❯
with stakeholders and the wider organization. Contribute to the direction of strategic initiatives based on insights learned from research. Continuously monitor user feedback and update appropriate artifacts. (e.g., journey maps, personas) Champion the voice of the user throughout the company through cross-functional team collaboration, shared learning, and presentations. What we look for: Proven experience conducting user research More ❯
development and application of principles, standards and minimal viable architectures informed by the business strategy and corporate governance • Develop ecosystem and business capability models, value stream and customer journey maps to guide agile teams in developing their minimum marketable and minimum viable products, value propositions and drive business outcome • Lead Business and Senior Business Analysts and develop the More ❯
you will own the tactical execution of digital marketing efforts globally, with an aim to streamline and improve marketing operations. Their goal is to enhance the overall customer journey with Weir. Working directly with the global sales and marketing teams, this role will be instrumental in creating and managing automated email journeys, building and supporting landing pages and … and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do. Key Responsibilities: 1) Building Automated Email Journeys: Create, design, build, map, and report on automated Account Engagement (Salesforce Pardot) email campaigns and nurture programs to engage target audiences, including content creation, engagement tracking and click-through analysis. 2) Landing Page … landing pages and forms on the website, ensuring seamless functionality and user experience Support the digital marketing team with building and integrating landing pages and forms, including customer journeymapping, testing, and troubleshooting. 3) Platform Lead: Own our Marketing Automation platform (Salesforce Account Engagement) Collaborate with external marketing agencies to ensure cleanliness of the platform and optimal data More ❯
within a well-established, global business. You’ll play a key role in shaping and delivering the digital insight strategy - working across large datasets (GA4, BigQuery, SQL), customer journey analytics, and data visualisation to create dashboards that inform and inspire. What the ideal Digital Analyst will be doing Design and deliver compelling dashboards that bring digital product and … BI/analytics roles with a focus on digital insight. Advanced use of Power BI , Google Analytics (GA4) , and either SQL or Python . Strong understanding of client journeymapping , web tracking , and user behaviour . Proven track record of creating reusable, enterprise-grade dashboards using UX/UI best practices. Excellent stakeholder engagement skills – comfortable working across More ❯
within a well-established, global business. You’ll play a key role in shaping and delivering the digital insight strategy - working across large datasets (GA4, BigQuery, SQL), customer journey analytics, and data visualisation to create dashboards that inform and inspire. What the ideal Digital Analyst will be doing Design and deliver compelling dashboards that bring digital product and … BI/analytics roles with a focus on digital insight. Advanced use of Power BI , Google Analytics (GA4) , and either SQL or Python . Strong understanding of client journeymapping , web tracking , and user behaviour . Proven track record of creating reusable, enterprise-grade dashboards using UX/UI best practices. Excellent stakeholder engagement skills – comfortable working across More ❯
within a well-established, global business. You’ll play a key role in shaping and delivering the digital insight strategy - working across large datasets (GA4, BigQuery, SQL), customer journey analytics, and data visualisation to create dashboards that inform and inspire. What the ideal Digital Analyst will be doing Design and deliver compelling dashboards that bring digital product and … BI/analytics roles with a focus on digital insight. Advanced use of Power BI , Google Analytics (GA4) , and either SQL or Python . Strong understanding of client journeymapping , web tracking , and user behaviour . Proven track record of creating reusable, enterprise-grade dashboards using UX/UI best practices. Excellent stakeholder engagement skills – comfortable working across More ❯
SC clearance Have experience working in-line with the Government Digital Service Standard Activities you may be involved in include: Workshop design and delivery As-Is process and journeymapping Business and user requirements gathering Solution ideation, prototyping, and high-level design Benefits calculation and business case creation To-Be process and journeymapping Backlog definition More ❯
London, England, United Kingdom Hybrid / WFH Options
Brookwood Recruitment Ltd
insights on solution readiness and risks. Represent the team in Dependency Management and Critical Initiative Tracking (CIT) forums. Champion customer-centric decision-making using design thinking and customer journey methodologies. Key Competencies Deep understanding of business architecture and operating model transformation. Strong strategic thinking combined with sharp attention to delivery detail. Exceptional stakeholder engagement, communication, and facilitation skills. … experience in business solution design, transformation, or enterprise-level change. Proven success in large-scale, multi-partner programme delivery. Strong background in customer-centric design, design thinking, and journeymapping is highly desirable. Why Join Us? Contribute to high-impact initiatives shaping the future of business operations. Collaborate with passionate, forward-thinking professionals across disciplines. Be part of More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Brookwood Recruitment Ltd
insights on solution readiness and risks. Represent the team in Dependency Management and Critical Initiative Tracking (CIT) forums. Champion customer-centric decision-making using design thinking and customer journey methodologies. Key Competencies Deep understanding of business architecture and operating model transformation. Strong strategic thinking combined with sharp attention to delivery detail. Exceptional stakeholder engagement, communication, and facilitation skills. … experience in business solution design, transformation, or enterprise-level change. Proven success in large-scale, multi-partner programme delivery. Strong background in customer-centric design, design thinking, and journeymapping is highly desirable. Why Join Us? Contribute to high-impact initiatives shaping the future of business operations. Collaborate with passionate, forward-thinking professionals across disciplines. Be part of More ❯
insights on solution readiness and risks. Represent the team in Dependency Management and Critical Initiative Tracking (CIT) forums. Champion customer-centric decision-making using design thinking and customer journey methodologies. Deep understanding of business architecture and operating model transformation. Strong strategic thinking combined with sharp attention to delivery detail. Exceptional stakeholder engagement, communication, and facilitation skills. Proficiency in … experience in business solution design, transformation, or enterprise-level change. Proven success in large-scale, multi-partner programme delivery. Strong background in customer-centric design, design thinking, and journeymapping is highly desirable. Why Join Us? Contribute to high-impact initiatives shaping the future of business operations. Collaborate with passionate, forward-thinking professionals across disciplines. Be part of More ❯
at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journeymapping, customer lifecycle management, and segmentation using data-driven machine learning techniques. This role requires a deep understanding of customer needs, touchpoint analysis, and strong business acumen. We seek … culture of collaboration, accountability, and high performance. Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment. Cross-Department Collaboration: Partner with product, marketing More ❯
insights on solution readiness and risks. Represent the team in Dependency Management and Critical Initiative Tracking (CIT) forums. Champion customer-centric decision-making using design thinking and customer journey methodologies. Deep understanding of business architecture and operating model transformation. Strong strategic thinking combined with sharp attention to delivery detail. Exceptional stakeholder engagement, communication, and facilitation skills. Proficiency in … experience in business solution design, transformation, or enterprise-level change. Proven success in large-scale, multi-partner programme delivery. Strong background in customer-centric design, design thinking, and journeymapping is highly desirable. Why Join Us? Contribute to high-impact initiatives shaping the future of business operations. Collaborate with passionate, forward-thinking professionals across disciplines. Be part of More ❯
the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journeymapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯
the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journeymapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯
the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journeymapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯
functional requirements' development in support of New Product Introduction (NPI) programs. Develop deep customer site level knowledge regarding their needs, challenges and solutions as they progress on sustainability journey Develop global critical customer requirements and product functional specifications for sustainability input to the Product Group's NPI programs and gaining approval from executive leadership. Lead global product research … Employee may also be responsible for performing other job duties occasionally as assigned. What you have: Customer Focus - Level Extensive Experience: Anticipates customer needs using VOC and Customer JourneyMapping, focusing efforts to proactively meet needs and exceed customer expectations. Products and Services - Level Working Knowledge: Technical machine performance knowledge, including understanding the operations of hydraulics, engines, batteries More ❯
search marketing efforts 5+ years managing paid media campaigns 3-5 years managing agency relationships Expertise in search marketing channels (paid & organic) Deep understanding of user experience and journeymapping Experience with SEO tools like Google Analytics, Search Console, SEMRush, Ahrefs, Surfer Creative problem-solving skills Strong analytical skills to communicate outcomes effectively Ability to handle multiple projects More ❯
Delivery Orchestration: Client Relationship Management, adaptability, value creation, analysis, prioritization, risk management. Consulting: Stakeholder management, diversity appreciation, storytelling, value addition. Process & Architecture Design: Digital technologies, process definition, customer journeymapping, innovation. Additional qualities that set you apart: Background in Consulting with experience in GenAI, Agile, DevOps. Experience in B2B industries. Experience in Home Broadband or related fields. Experience More ❯
the wider CX proposition. What We’re Looking For Background within similar customer experience/CX role preferably from within a consultancy. Strong background in omni-channel customer journeymapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯
conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journeymapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design, CTA language, and More ❯
conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journeymapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design, CTA language, and More ❯
