Service Desk Analyst (Customer Service Helpdesk) Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (Rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift work - Full training and development included - 25 days annual leave Telent … consider experience from retail, customer service, coordinator/coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using MicrosoftOffice programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a … Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling/telephone-based customer service/customer assistant experience is welcomed Successful experience of More ❯
Service Desk Analyst (Customer Service Helpdesk) Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (Rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Competitive starting salary A high number of candidates may make applications for this position, so make sure to send your CV and … consider experience from retail, customer service, coordinator/coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using MicrosoftOffice programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a … Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling/telephone-based customer service/customer assistant experience is welcomed Successful experience of More ❯
Service Desk Analyst (Customer Service Helpdesk) Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (Rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Competitive starting salary A high number of candidates may make applications for this position, so make sure to send your CV and … consider experience from retail, customer service, coordinator/coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using MicrosoftOffice programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a … Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling/telephone-based customer service/customer assistant experience is welcomed Successful experience of More ❯
Bedford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Total IT
Company Profile Total IT is an award-winning technology services company with offices in Bedford (Head Office), London (30 Leadenhall), and a new international office opening in Dubai, UAE. Since 2006, weve grown into one of the worlds top 501 Managed Service Providers (MSPs), specialising in high-touch IT support for clients operating at global scale. … delivered on time and within budget Customer Satisfaction: 90%+ client satisfaction scores across projects Internal Impact: Positive colleague and business feedback on PMO effectiveness Software and Technology Competencies MicrosoftOfficeMicrosoft Project Microsoft Visio Microsoft 365/Office 365 SharePoint Power BI Skills, Knowledge and Experience Exposure to project methodologies (Prince2 … professional and personal development plan High-performance computers for all employees Modern offices with breakout areas Flexible office/home working Interview Process Telephone screening (1015 minutes) Microsoft Teams interview Assessment task short case study/scenario exercise to demonstrate PMO thinking and stakeholder communication Face-to-face interview with our CEO HR call to discuss job More ❯
Office Manager Department: Business Operations Employment Type: Part Time Location: London Description Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain … and highly organisedAssistantOffice Manager to oversee the smooth running of our global offices. This is a dynamic, part-time role (3 days per week) based in our London office, with the flexibility to work from home one day a week. You'll be the go-to person for all things office-related, ensuring our teams have … Proactive problem-solver with a can-do attitude : You will be able to identify potential issues before they become problems and take the initiative to solve them. Proficient in MicrosoftOffice and Outlook : Be comfortable using MicrosoftOffice applications such as Word, Excel, and PowerPoint, as well as Outlook for email and calendar management. More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Nextech Group Limited
and supporting IT projects across their client base. Key Responsibilities: Act as a senior escalation point for technical issues across the service desk. Provide advanced troubleshooting and support across Microsoft, networking, and cloud environments. Mentor and support junior engineers, helping them develop their technical and customer service skills. Ensure timely resolution of incidents and service requests, meeting agreed SLAs. … technical solutions. Ensure accurate and thorough documentation of technical solutions, project plans, and post-implementation reviews. Champion best practices for IT security, compliance, and service delivery. Technical Skillset (Required): Microsoft Windows Server MicrosoftOffice 365 Microsoft Exchange Microsoft SharePoint Microsoft Azure Microsoft Intune Networking Technologies (switching, routing, VLANs, Wi-Fi) Active Directory … IT projects. Strong organisational and planning skills, with ability to manage multiple priorities. Familiarity with remote monitoring and management (RMM) tools. Excellent communication and customer service skills. Relevant certifications (Microsoft, CompTIA, ITIL, Prince2/Agile) are highly desirable. What We Offer: Salary of £40,000 per annum Company events Company pension Employee discount On-site parking Private dental insurance More ❯
knowledge of IT hardware and software. Previous experience of hardware diagnostics. Asset management experience Good working knowledge of a wide range of IT Skills - Server and PC Environment, including MicrosoftOffice Packages, Microsoft SCCM and Office 365 products Experience in troubleshoot Active Directory, GPOs, DNS, and DHCP issues. Experience in supervising a team Working … flexibly to meet the demands of the role. Well presented, flexible, positive, resilient, methodical, team player Desirable Ability to think creatively. KNOWLEDGE Essential Excellent working knowledge of supporting a Microsoft Windows 10 environment. MicrosoftOffice 365. Working knowledge of Microsoft Active Directory. Knowledge and understanding of SLAs & priorities. Incident Escalation and Queue Management. Managing a … Desirable Knowledge of the working practices of NHS Trusts. NHS Applications. Financial procedures including budgetary management. VALUES Essential Ability to demonstrate the organisational values and behaviours OTHER Essential Office based role with the need for travel to Christie managed sites as necessary. Ability to participate in out- of hours on-call Rota as required Ability to undertake shift More ❯
motivating service users to achieve their objectives Must be able to communicate effectively with all levels of users Desirable Qualifications/Experience Practical experience of training or teaching of Microsoft products. Knowledge of clinical systems used within the Trust and NHS MicrosoftOffice Specialist Qualification or extensive experience of using the MicrosoftOffice … Knowledge and holder of European Computer Driving License Institute of IT training's Training Assessment Programme Qualification or experience of training IT products in a post 16 environment. Desirable MicrosoftOffice Specialist Qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be More ❯
to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including MicrosoftOffice, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the TeamYou … vetting frameworks. Conduct background checks and validate applicant information using secure third-party systems. Maintain accurate and up-to-date records across multiple secure platforms. Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up. Compile and present management information reports using Microsoft Excel. Contribute to team meetings and continuous improvement initiatives. Uphold … to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including MicrosoftOffice, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the Team More ❯
Leatherhead, Surrey, United Kingdom Hybrid / WFH Options
Bytes Group
strong and demonstrable supportive team player. Provide support on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Provide support and cover to the … Service Desk Team Lead. QUALIFICATIONS, EXPERIENCE, & SKILLS: Qualifications Operating Systems - Windows 10, Windows 2012/2016 Client Applications - MicrosoftOffice, Microsoft Teams Hardware - First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation … a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as MicrosoftOffice Suite, Active Directory, and remote support tools. Excellent problem-solving and communication skills. Positive attitude towards problem-solving and learning new technologies. Adaptable and flexible in More ❯
of IT systems and the scope for IT to improve business processes. Have extensive knowledge and experience of NHS Services, IT Systems and related areas. Be experienced in using MicrosoftOffice packages and a range of specialist computer applications. Establish effective communication links with external agencies including GP practices, CCG's and suppliers. About us University Hospitals … Experience of Hospital administrative procedures and clinical systems (super user level or above experience of implementation, maintenance and configuration of computer systems Broad range of advanced IT skills including MicrosoftOffice Applications Experience of Windows Networks Experience of management of staff Experience of training other staff Broad range of advanced IT skills including MicrosoftOfficeMore ❯
Learning and Development Officer/Digital Skills Trainer who has experience of delivering face-to-face and online training and advanced knowledge of MicrosoftOffice 365 tools, is required for a well-established organisation based in Wokingham, Berkshire. SALARY: £40,778 - £45,092 per annum + Benefits LOCATION: Wokingham, Berkshire (RG40) JOB TYPE: Full-Time, Fixed Term … fantastic new job opportunity for a Learning and Development Officer/Digital Skills Trainer who has experience of delivering face-to-face and online training and advanced knowledge of MicrosoftOffice 365 tools. Working as the Learning and Development Officer/Digital Skills Trainer you will support the development and delivery of digital skills training and support … user testing and feedback analysis Use data and insights to develop a digital learning strategy CANDIDATE REQUIREMENTS Degree level or relevant professional qualification/expertise in ICT/MSOffice or similar systems Experience in programme and project management, including planning, developing, implementing, monitoring, evaluating, and reporting Advanced knowledge of MicrosoftOffice 365 tools Excellent More ❯
Your day to day will include: Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, MicrosoftOffice 365), networking and Active Directory Troubleshooting MSOffice, antivirus software Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate Configuring/decommissioning … software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of MicrosoftOffice & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis … management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MSOffice 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory administration Expertise in Microsoft 365 ecosystem – Support and configuration of Exchange Online More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Nigel Wright Group
and in turn develop your technical skills by supporting some challenging and interesting products and technologies. Key Responsibilities: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support … to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficiently Job Requirements: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Providing first point contact support … to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- MicrosoftOffice 365 Administration Desirable Skills & Experience - MicrosoftOffice 365 Administration- Windows Server 2016-2022 Administration- Microsoft SQL Server Administration (Database support, maintenance More ❯
ticketing system Keep auditing information and associated records up to date and accurate Essential qualities and skills to apply for the role of Senior IT Technician Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems. Experience of MicrosoftOffice, Office 365 and Google Docs, Sheets and … respond to helpdesk tickets by visiting the customer and providing them face to face support. Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc. Experience with Microsoft 365 Experience with Microsoft Azure Experience with Microsoft Hyper-V The ability to change a projector/projector components Previous use of network equipment such as HP More ❯
certificationsLondon, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are … IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure MicrosoftOfficeMicrosoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN’s Exceptional client support skills with a desire More ❯
support requests (via phone, email, ticket system) Accurately log all incidents and requests, ensuring clear communication with clients throughout Diagnose and resolve 1st line issues (Windows desktop/laptops, Microsoft 365, networking, printing, telephony) Escalate to 2nd/3rd line engineers when required, with full documentation of troubleshooting steps taken Carry out user account administration (password resets, starters/… responsiveness and reliability The successful candidate: Experience in a customer-facing IT support or helpdesk role (MSP experience advantageous but not essential) Knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi troubleshooting) Strong communication skills - able to explain technical concepts in plain English Excellent … Skills Familiarity with Remote Monitoring and Management (RMM) tools Basic knowledge of cyber security best practices (MFA, patching, backups) Previous MSP experience Key Technology Exposure (beneficial but not required) Microsoft Windows 10 & 11 MicrosoftOffice & Microsoft 365 Windows Server (basic admin tasks) AutoTask PSA Datto RMM ITGlue (documentation platform) Acronis Backups BitTitan Migration Tool MicrosoftMore ❯
strategy has a strong focus on empowering employees and building a culture in which they feel valued! The Role We are looking for a proactive and highly organised Office Manager/PA to take ownership of the smooth running of our Leeds office while providing occasional PA support to a team of 6 C-suite leaders. … diary and meeting management support to senior leaders as required. Coordinate travel arrangements and logistics for occasional senior leadership events. Assist in preparing presentations and reports using PowerPoint and MicrosoftOffice Suite. Handle sensitive and confidential information with discretion. General Administration & Support Coordinate company events, leadership meetings, and team offsites. Support onboarding of new starters, including desk … Proven experience in office management, facilities management, PA or similar operations role. Strong organisational and problem-solving skills with the ability to prioritise and multitask. Proficiency in MicrosoftOffice Suite (Outlook, Excel, Word, PowerPoint). Excellent communication and interpersonal skills, confident working with all levels. Proactive, resourceful, and able to work independently with minimal supervision. More ❯
Telford, Shropshire, West Midlands, United Kingdom Hybrid / WFH Options
Experis
When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues Technologies: Windows 10, Windows 11 and MacOS MicrosoftOffice 2016 O365 Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers Cisco AnyConnect VPN, SCCM, Active Directory, Various software products, applications, and services WiFi Access Points and … basic networking principles Meeting room technology Technical Skills Required: Mandatory Skills: Knowledge of Windows 10 and or Windows 11 Knowledge of MicrosoftOffice products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive Knowledge of Apple devices (MacBooks, iPads and MacOS) Hardware Familiarity (Desktop, Laptop, Printers) Desirable Skills: Knowledge of ServiceNow Management tools Knowledge of Mobility Solutions Knowledge … of the Microsoft Power Platform Previous experience in PC Hardware\Software support Active Directory Understanding of basic networking principles MCSE Certification Business Skills: Mandatory Skills: Excellent Communication skills (verbal and written) Customer service Time Management Organisation Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun More ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including MicrosoftOffice, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the Team … vetting frameworks. Conduct background checks and validate applicant information using secure third-party systems. Maintain accurate and up-to-date records across multiple secure platforms. Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up. Compile and present management information reports using Microsoft Excel. Contribute to team meetings and continuous improvement initiatives. Uphold … strict confidentiality and always adhere to data protection and information security standards. Skills & Experience Proficient in MicrosoftOffice (Word, Excel, Outlook). Strong organisational skills with the ability to manage competing priorities. Demonstrated experience in administrative or compliance-focused roles with a high degree of accuracy. Excellent interpersonal and written communication skills. Analytical thinker with a proactive More ❯
to sensitive environments. It requires a high level of integrity, sound judgement, and the ability to work with discretion and professionalism. You will be confident using computer systems, including MicrosoftOffice, and possess strong communication skills - both written and verbal. A proactive mindset, excellent organisational skills, and a commitment to continuous learning are essential. About the Team … vetting frameworks. Conduct background checks and validate applicant information using secure third-party systems. Maintain accurate and up-to-date records across multiple secure platforms. Respond to queries via Microsoft Teams, email, and telephone, often requiring clarification and follow-up. Compile and present management information reports using Microsoft Excel. Contribute to team meetings and continuous improvement initiatives. Uphold … strict confidentiality and always adhere to data protection and information security standards. Skills & Experience Proficient in MicrosoftOffice (Word, Excel, Outlook). Strong organisational skills with the ability to manage competing priorities. Demonstrated experience in administrative or compliance-focused roles with a high degree of accuracy. Excellent interpersonal and written communication skills. Analytical thinker with a proactive More ❯
Bishop's Stortford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
over the phone, and using remote support tools. Build and upgrade computers, set up printers, and help maintain office equipment. Install and update software such as Windows, MicrosoftOffice, and other business applications. Assist with setting up and fixing internet connections, Wi-Fi, and other network devices. Learn about cloud services (such as Microsoft … be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Excellent communication skills and telephone manner Knowledge of Windows OS and MicrosoftOffice packages Ability to think on your feet and solve any complex issues with empathy Keen to learn Desire to gain further industry recognised qualifications Salary, Hours More ❯
Employment Type: Advanced apprenticeships, Work From Home