Information Technology Support Engineer
- Hiring Organisation
- Candour
- Location
- Manchester Area, United Kingdom
responsibilities with occasional on-site support visits. Key Responsibilities: Handling and prioritising support tickets. Providing first-line technical support to end users. Supporting Microsoft 365 environments. Troubleshooting basic networking and hardware issues. Assisting with device setup, repairs, and on-site installations. Delivering excellent customer service across phone, email … face-to-face interactions. Escalating issues appropriately to senior engineers. Supporting customers both remotely and on-site. Preferred Skills & Experience Basic Microsoft 365 administration/support experience. Understanding of IT hardware and networking fundamentals. Comfortable with site visits. Strong communication and customer service skills. Logical troubleshooting and ticket management ...