26 to 50 of 75 Senior Service Manager Jobs in England

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

The financial services industry is experiencing a period of rapid transformation fueled by the power of AI. Deloitte's AI & Data Financial Services team is at the heart of this revolution, empowering our clients to leverage cutting-edge AI solutions More ❯

Snr Engagement Manager - Global Accounts, Professional Services, AWSI-SDT-APJ-Japan At Amazon Web Services (AWS), we're hiring an Engagement Manager to lead AWS consultants, partner, and client teams. Engagement Managers manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform … partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and … consumer facing technology. COMMUNICATION Outstanding written and verbal communication skills with team members and audiences of all levels. Interfaces with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs. Plans and oversees the preparation and dissemination of project communications. Demonstrates the ability More ❯

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA. Are you driven by solving complex challenges and supporting high-value customers? Do you excel in fast-paced environments and know how to turn problems into solutions? Join our client, where you’ll be the frontline of expert support … Support to key accounts and, where applicable, through the Assistance Centre. Own the resolution process for critical issues, ensuring follow-up and closure for our most strategic customers. Monitor service request queues using standard tools, ensuring cases are addressed and progressed efficiently. Act as a key liaison between internal teams and customers, coordinating efforts to drive resolution. Maintain strong … and collaboration tools. Support root cause and operational analysis alongside Engineers. Generate regular reports, track SLAs , and analyze performance trends to drive continuous improvement. Participate in and support customer service reviews to strengthen partnership and trust. Who You Are: Experienced in incident management (5+ years), especially in enterprise environments. Familiar with ITIL v4 frameworks (certification is a plus). More ❯

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA. Are you driven by solving complex challenges and supporting high-value customers? Do you excel in fast-paced environments and know how to turn problems into solutions? Join our client, where you’ll be the frontline of expert support … Support to key accounts and, where applicable, through the Assistance Centre. Own the resolution process for critical issues, ensuring follow-up and closure for our most strategic customers. Monitor service request queues using standard tools, ensuring cases are addressed and progressed efficiently. Act as a key liaison between internal teams and customers, coordinating efforts to drive resolution. Maintain strong … and collaboration tools. Support root cause and operational analysis alongside Engineers. Generate regular reports, track SLAs , and analyze performance trends to drive continuous improvement. Participate in and support customer service reviews to strengthen partnership and trust. Who You Are: Experienced in incident management (5+ years), especially in enterprise environments. Familiar with ITIL v4 frameworks (certification is a plus). More ❯

Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA. Are you driven by solving complex challenges and supporting high-value customers? Do you excel in fast-paced environments and know how to turn problems into solutions? Join our client, where you’ll be the frontline of expert support … Support to key accounts and, where applicable, through the Assistance Centre. Own the resolution process for critical issues, ensuring follow-up and closure for our most strategic customers. Monitor service request queues using standard tools, ensuring cases are addressed and progressed efficiently. Act as a key liaison between internal teams and customers, coordinating efforts to drive resolution. Maintain strong … and collaboration tools. Support root cause and operational analysis alongside Engineers. Generate regular reports, track SLAs , and analyze performance trends to drive continuous improvement. Participate in and support customer service reviews to strengthen partnership and trust. Who You Are: Experienced in incident management (5+ years), especially in enterprise environments. Familiar with ITIL v4 frameworks (certification is a plus). More ❯

Senior Category Manager - IT & Technology | £80,000 to £95,000 | 12% Cash allowance | 10% bonus | healthcare | 10% non contribution pension | PLUS Final salary pension | + many more benefits | Central London - Flexible working range to suit | Global Financial Services business A brand new role working for a highly reputable, interesting and unique financial services business who operate across UK … including year on year annualised savings Develop group wide category plans and strategies to ensure alignment for the group, leveraging suppliers to support local offices Engage, manage and influence senior stakeholders from Director to Board level to ensure buy-in, utilising strong market knowledge Build relationships with key stakeholders to ensure a rounded knowledge of a suppliers performance Monitor … model by living company values, consistently delivering to the high standards expected, promoting procurement through relationships On top over delivering strategic projects, ensure the business is getting the best service in line with cost efficiency Experience and requirements: Deep technical category experience within Technology & IT Ideally Financial or Professional Services industry experience, but not essential Previous experience working on More ❯

Senior Category Manager - IT & Technology | £80,000 to £95,000 | 12% Cash allowance | 10% bonus | healthcare | 10% non contribution pension | PLUS Final salary pension | + many more benefits | Central London - Flexible working range to suit | Global Financial Services business A brand new role working for a highly reputable, interesting and unique financial services business who operate across UK … including year on year annualised savings Develop group wide category plans and strategies to ensure alignment for the group, leveraging suppliers to support local offices Engage, manage and influence senior stakeholders from Director to Board level to ensure buy-in, utilising strong market knowledge Build relationships with key stakeholders to ensure a rounded knowledge of a suppliers performance Monitor … model by living company values, consistently delivering to the high standards expected, promoting procurement through relationships On top over delivering strategic projects, ensure the business is getting the best service in line with cost efficiency Experience and requirements: Deep technical category experience within Technology & IT Ideally Financial or Professional Services industry experience, but not essential Previous experience working on More ❯

Senior Category Manager - IT & Technology | £80,000 to £95,000 | 12% Cash allowance | 10% bonus | healthcare | 10% non contribution pension | PLUS Final salary pension | + many more benefits | Central London - Flexible working range to suit | Global Financial Services business A brand new role working for a highly reputable, interesting and unique financial services business who operate across UK … including year on year annualised savings Develop group wide category plans and strategies to ensure alignment for the group, leveraging suppliers to support local offices Engage, manage and influence senior stakeholders from Director to Board level to ensure buy-in, utilising strong market knowledge Build relationships with key stakeholders to ensure a rounded knowledge of a suppliers performance Monitor … model by living company values, consistently delivering to the high standards expected, promoting procurement through relationships On top over delivering strategic projects, ensure the business is getting the best service in line with cost efficiency Experience and requirements: Deep technical category experience within Technology & IT Ideally Financial or Professional Services industry experience, but not essential Previous experience working on More ❯

Senior Product Manager, After Market Services Job ID: Amazon EU SARL (UK Branch) Would you like to transform the way customers return? Would you like to contribute to a better environment by reducing returns while ensuring an improved CX for customers when they return? Do you like rolling up your sleeves and solving complex and ambiguous problems? Does … working on a global effort with a fast-paced cross-functional team sound exciting to you? If so, we're looking for a Senior Product Manager to develop and scale initiatives to help EU customers remove the hassle of returning while ensuring a seamless experience when they need to return. At After Market Services, we aspire to Zero … Defects that lead customers to return, Zero Cost associated with returns, and Zero Waste generated from returns. As a Senior Product Manager, you will create and deliver program roadmaps to help us execute that vision. This role brings scope to develop new strategic initiatives in a dynamic space seeing changing customer behaviour and the need to build new More ❯

Role: Consumer Goods & Services Management Consulting Senior Manager Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise … curriculum that helps you continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Management Consulting Senior Manager, you will: Lead and manage multidisciplinary project teams to deliver tailored strategic solutions across various Consumer Goods categories. Leverage deep industry knowledge and market trends to shape … client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong sales pipeline. Collaborate closely with internal teams across functions, fostering relationships that promote knowledge sharing More ❯

and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. We're looking for a … Senior Manager with Financial Services experience to work within its Quality Review & Support team . The individual will help our teams deliver high quality audits by performing targeted reviews on our public interest entities (PIEs), challenging audits throughout the audit cycle, providing coaching and support to promote consistent high quality audits. You'll also: Perform in-flight reviews … interest in Audit Quality Excellent practical and technical auditing experience particularly on more complex audits Good working knowledge of IFRS Ability and willingness to assertively challenge and influence more senior individuals and peers Ability to think innovatively and creatively to identify ways to improve audit quality Attention to detail Strong written and oral communication skills Effective project management Desirable More ❯

Web Services is leading the next transformation enabled by cloud, data and AI, and is looking for world-class candidates to join our FSI business. As an Enterprise Account Manager for FSI, your responsibilities will include building and driving the strategy to increase adoption, and market penetration in large Banking accounts, to build long-term business and marketing opportunities. … services. • Possess the technical ability to explain (not implement) Cloud Computing and Artificial Intelligence solutions in the context of banking business problems • Prepare and give business reviews to the senior management team. • Ensure customer satisfaction A day in the life Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered More ❯

The Role: This is an exciting opportunity to join our dynamic project management team at ION. As a project manager, you will oversee the execution and completion of information technology solutions projects in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to … risks, and delays. Actively engage project stakeholders and manage client expectations regarding the delivery of the ION solution. Actively coordinate the participation of client users through the client project manager to ensure project success. Provide weekly project status reports to the client project manager, project steering committee, and ION management, including all information necessary to track the status More ❯

enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Head of Service Operations, this leadership role will oversee and proactively manage all aspects of Network, Service and Supplier Performance on behalf of the Head of Service Operations. This is … our Central Reading office. What you will do: • Manage the proactive identification of events on the network and passive infrastructure that provide an early indication of actual or potential service degradation before an incident occurs. • Ensure the managed service supplier and future Inspection and Maintenance suppliers deliver the outcomes required to manage the passive infrastructure to achieve business … outcomes & targets. • Manage performance against contractual obligations, maintaining governance and control points. • Be accountable for ensuring the end-to-end service delivery is governed with interlocks/handoffs between suppliers effectively managed and service levels and associated KPIs are tracked and assured to assess and improve performance. • Proactively manage the performance of active assets retained by MBNL including More ❯

the main EU corporate offices (London, Munich, Paris, Madrid, Milan). We are seeking a dynamic and experienced professional to join our EU Total Consumer Electronics team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in Total … Consumer Electronics, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager, you will have holistic exposure to e-commerce operations at a European level. In this role, you … will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your More ❯

Senior Practice Manager - Global Accounts, AWS Industries Professional Services Job ID: Amazon Web Services Japan GK Do you have IT infrastructure experience in Fortune 500 enterprise customers? Have you hired and led teams of consultants to assist Fortune 500 enterprise customers to manage and implement IT related projects? Can you lead an enterprise customer through a variety of … implementation, and hybrid cloud operations? Can you build and lead world class teams that drive breakthrough business results using AI/ML? At AWS, we are looking for a Senior Practice Manager, with a successful record of leading global customers through a variety of transformative projects involving business strategy, IT Strategy, distributed architecture, and cloud operations, to lead … from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. Key job responsibilities Engage customers - collaborate with Global Accounts sales managers to develop strong More ❯

of the following EU corporate offices: London, Munich, Paris, Madrid, Milan. We are seeking a dynamic and experienced professional to join our EU Total Consumer Electronics team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in Total … Consumer Electronics, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager (internal title: Strategic Brand Specialist), you will have holistic exposure to e-commerce operations at a European … level. In this role, you will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute More ❯

Senior Delivery Practice Manager (Public Sector) UK, Public Sector Professional Services - UK Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team … adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions … in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations. - Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy. - Track record of implementing AWS services in a variety of distributed computing, enterprise environments. - Advanced degrees in engineering and/or business - Previous More ❯

Senior Manager, Customer Success & Services Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any … best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with driving transformational change helping our … will find a collaborative environment where everyone brings different strengths and jumps in to help each other. You will be an integral part of driving that culture. Requirements The Senior Manager of Customer Success will have: Minimum 3 years of experience working as a CSM or Consultant, leading a customer success team with proven performance and specific revenue More ❯

Senior Program Manager, Retail Business Services Upstream Defect Elimination (UDE) is a Senior Leadership Team mission to remove unnecessary cost in Amazon's retail business. UDE requires a myriad of mechanisms and we're in search of a Sr. Product Manager to drive the development of the software platform from within the Retail Business Services team … We're in beginning stages of building a horizontal internal platform complete with a front end interface to oversee our UDE program; and, we need an experienced Sr. Product Manager to lead product development. As the UDE Sr. Product Manager, you would drive the development life cycle of our internal defect tracking platform. The day-to-day responsibilities … teams to ensure timely deliverables for key projects • Ability to work effectively & independently in a fast-paced environment with tight deadlines. • Write compelling business documents and drive outcomes for senior leadership at Amazon About the team Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates More ❯

Senior Program Manager, Retail Business Services Upstream Defect Elimination (UDE) is a Senior Leadership Team mission to remove unnecessary cost in Amazon's retail business. UDE requires a myriad of mechanisms and we're in search of a Sr. Product Manager to drive the development of the software platform from within the Retail Business Services team … We're in beginning stages of building a horizontal internal platform complete with a front end interface to oversee our UDE program; and, we need an experienced Sr. Product Manager to lead product development. As the UDE Sr. Product Manager, you would drive the development life cycle of our internal defect tracking platform. The day-to-day responsibilities … teams to ensure timely deliverables for key projects • Ability to work effectively & independently in a fast-paced environment with tight deadlines. • Write compelling business documents and drive outcomes for senior leadership at Amazon About the team Retail Business Services (RBS) supports Amazon's Retail business growth WW through three core tasks. These are (a) Selection, where RBS sources, creates More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse … training curriculum that helps you continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead and manage multidisciplinary project teams … Consumer Goods categories. Leverage deep industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong sales pipeline. Collaborate More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse … training curriculum that helps you continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead and manage multidisciplinary project teams … Consumer Goods categories. Leverage deep industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong sales pipeline. Collaborate More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse … training curriculum that helps you continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead and manage multidisciplinary project teams … Consumer Goods categories. Leverage deep industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong sales pipeline. Collaborate More ❯