over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT ServiceDelivery Management will join the newly created IT Service Management function, will own the day-to-day execution … of ServiceDelivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across … Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both ServiceDelivery and Major Incident Management. The Sr. Manager, Global IT ServiceDeliverymore »
City of London, England, United Kingdom Hybrid / WFH Options
SThree Management Services
ServiceDeliveryManager (Recruitment SoW Specialist) London Office 3 days + 2 days from home £45,000 - £50,000 Basic Salary + 20% Bonus + Benefits Your new company: You'll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand … offering an innovative staffing solution to our clients. Due to recent success we are growing our Project Services team and are looking for a ServiceDeliveryManager (SDM) to support us with our increasing client base. SThree Project Services provides flexible delivery options that enable our … clients to maximise their project budgets and deliver digital transformation portfolios at pace. ** Please Note ** This is NOT a Project Manager opportunity, nor is it an IT ServiceDeliveryManager vacancy - We are hiring for a "Recruitment ServiceDeliveryManager". We need more »
The Associates are looking for an IT ServiceDeliverymanager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDeliveryManager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or more »
City of London, England, United Kingdom Hybrid / WFH Options
SThree Management Services
Recruitment ServiceDeliveryManager London £40k-£50k Salary 20% Bonus + Company Benefits Your new company: You'll be joining SThree, the game changing STEM-specialist recruitment partner on a global scale. We understand the urgent demand for cutting-edge skills in today's leading organisations. Leveraging … staffing solution to our clients. Due to recent success we are growing our Project Services & Solutions (PS&S) team and are looking for a ServiceDeliveryManager (SDM) to support us with our increasing client base. SThree Project Services & Solutions provides flexible delivery options that enable … our clients to maximise their project budgets and deliver digital transformation portfolios at pace. ** Please Note ** This is not a Project Manager opportunity, nor is it an IT ServiceDeliveryManager vacancy - We are hiring for a "Recruitment ServiceDeliveryManager". We more »
Egham, England, United Kingdom Hybrid / WFH Options
Intersoft
Job title: ServiceDeliveryManager 📌 Location: Egham, Surrey, UK 💰 Salary: £45,000 per annum (DOE) 🕔 Working hours: 35 hours a week, flexible between 8:00am to 6:00pm 🏢 Hybrid Working: A minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing … ServiceDelivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and … provides smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce. As a business, we are continuously striving to be better. We foster an environment that allows our diverse and highly talented team to think more »
SL7, Marlow, Buckinghamshire, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDeliveryManager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … Hayes and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education ServiceDeliveryManager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDeliveryManager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification more »
Maidenhead, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDeliveryManager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re … and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education ServiceDeliveryManager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDeliveryManager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification more »
Job Title: STG ServiceDelivery ManagerDo you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world?Do you have the experience to bring new ideas and approaches to … and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account. Aon is currently recruiting a ServiceDeliveryManager to join our team in London. The ServiceDeliveryManager will be primarily responsible for:Processing new … team and are passionate about helping our colleagues and clients succeed.What the day will look likeAs the Strategy and Technology Group’s (STG’s) ServiceDeliveryManager, you will work with STG’s Risk team and Aon’s Legal, Compliance and Data Privacy teams to support STG more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
We're looking for an exceptional ServiceDeliveryManager to help us make a difference to our planet. As our ServiceDeliveryManager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office … inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise We're recruiting a ServiceDeliveryManager (SDM) to work closely with the Met Office Data Provisioning Team. This includes overseeing the delivery of data through … Weather DataHub (a website which offers access to customisable weather data via API) and other delivery systems for observed and forecast data. You will also be responsible for ensuring data is provided to our customers as part of our commitments to the World Meteorological Organisation (WMO). Enabling data more »
Liberty has an exciting opportunity for a ServiceDeliveryManager to join our team, based in our Havant Office. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £45 to £50,000.00 per … of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this ServiceDeliveryManager role are: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair … and assist installation activities to domestic and non-domestic stock assets Oversee group servicedelivery of contracts Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist/Manage employee performance with the more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom
DFS Furniture Ltd
The ServiceDelivery team is the backbone of our IT operations, ensuring seamless day-to-day support across the entire group. They are the frontline heroes, tackling any IT requests or incidents that arise. As our new IT ServiceManager, you will be the key liaison … between IT services and all business areas. Your deep expertise in our processes will be invaluable. Reporting to the Head of Service Operations, you will forge strong partnerships with IT business partners, business stakeholders, and supplier communities. About DFS It takes a whole lot of passion to be at … the Group, we want to create an environment where everyone feels at home. What you'll be doing Accountable for the efficient running and delivery of IT services to the whole group Highly customer focused and can interpret IT issues into business/customer impacts Acts as an escalation more »
as we work together as a group of hospitals to deliver an overarching surgical strategy and create Centre's of excellence to support the delivery of improved outcomes for our patients. We are looking for a highly motivated person who would like to join our exciting team as a … ServiceDeliveryManager on a permanent basis within the General Surgery Team. The role will be Full Time (37.5 hours). Reporting to the ServiceManager, the ServiceDeliveryManager is expected to support with the Administrative team and Clinical leads to … effectively deliver the integrated clinical, operation and financial performance of the agreed specialty. Main duties of the job The ServiceDeliveryManager for Surgery is responsible to the ServiceManager for the overall performance of those services within the remit of the role. This position more »
Network IT is currently recruiting for a ServiceDeliveryManager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDelivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of … contact within the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem more »
ServiceDeliveryManager (SDM- Hybrid) Islington, UK Monday to Friday Full Time, Permanent 37.5hrs per week £33-35,000 The ServiceDeliveryManager (SDM) is responsible for the performance & achievement of SLAs within a specific area, providing leadership to a team of Health Practitioners … contribute and challenge within a team/area to improve performance, along with the ability to communicate with peers and senior management. An effective ServiceDeliveryManager must demonstrate the following skills/behaviours:- Strong Initiative and driven, with a pro-active nature, keen to learn, personable … of SLAs and KPIs. Monthly 1-2-1 with team members. Cascading information to Team Members through Daily meetings/huddles with all staff3 Delivery of monthly team meetings including operational updates. To promote joint working and maximise the local relationshipsClinical and Non Clinical employees alongside theengagement structure. Responsible more »
We have an excellent opportunity for a Client Services DeliveryManager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team … delivers an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive … and ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client ServiceDeliveryManager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position more »
Staines-Upon-Thames, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
Role : ServiceDeliveryManager Location : Staines-Upon-Thames Salary : Up to £50,000 Hybrid : 2 days on site per week A key client of ours reached out today looking to fill an urgent ServiceDeliveryManager position on a Permanent basis. This is ideal … ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented the successful ServiceDeliveryManager will be professional and diplomatic and have a client awareness. The company are based in Staines-upon-Thames and they … Responsibilities Good understanding of Agile and ITL Experience with incident management, change/release management and problem management Working with tools such as Jira Service Desk, Service Now highly desired Problem oriented, solution driven Strong relationship builder across teams and departments Experience delivering service improvements Application support more »
Corby, England, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDeliveryManager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated ServiceDeliveryManager to join their IT team. In this role, you will oversee a team of … four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize servicedelivery processes using ITIL frameworks. … Utilize JIRA for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a ServiceDelivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication more »
Corby, Northamptonshire, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDeliveryManager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated ServiceDeliveryManager to join their IT team. In this role, you will oversee a team of … four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize servicedelivery processes using ITIL frameworks. … Utilize JIRA for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a ServiceDelivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication more »
Job Title: ServiceDeliveryManager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a ServiceDeliveryManager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role Overview … The ServiceDeliveryManager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service … Sign off new contracts, ensuring feasibility and location compatibility. Manage customer billing for extra waste collection. Keep the Depot Customer Hotlist updated and communicate service issues. Perform other reasonable tasks as required. Skills and Experience: Strong leadership and customer service skills. Extensive knowledge of the waste industry. Proficiency more »
WD18 0HB, Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
NHS Professionals
Job Title: ServiceDeliveryManager Location: Watford Hospital, Vicarage Road, WD18 0HB Trust: West Hertfordshire Hospitals NHS Trust Job Type/Shift Patterns: Full time, Monday – Friday between 9:00am – 5:30pm, 37.5 hours a week (Hybrid, 2-3 days working on-site, rest days Working from … Home) Pay Rate: £30.16/Hr. JOB SUMMARY: To lead the servicedelivery team in exemplifying the principles of customer service, productivity, performance, efficiency, and responsiveness to users. Maintaining consistently high levels of quality, safety, and performance to deliver service excellence and exceptional customer satisfaction across … all of the Trust sites. On-site presence of minimum of three days per week. Proactively managing and monitoring ICT SLAs, and service performance across the Trust directorates and departments. RESPONSIBILITIES: This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Cognitive Group | Part of the Focus Cloud Group
ServiceDeliveryManager - ITIL Permanent Must be able to obtain SC Clearance Bristol - Hybrid working Contribute to the Incident Management, Service Request, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Take ownership of … major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review. Monitor, control and support servicedelivery; ensuring systems, methodologies and procedures are in place and followed. Drive continuous service improvement within the account. Set an example of what great ServiceDelivery Management looks like, ensuring quality and attention to detail is embedded throughout our work. Make timely decisions, communicate them clearly and action them swiftly. Provide a focus for SLA management and customer satisfaction across the account. Report performance metrics on a monthly basis to Senior Management within more »
Salary: £71,760 Join Our Team as a ServiceDeliveryManager! Are you ready to take the lead in ensuring top-notch servicedelivery and maintenance in the housing sector? We're seeking a dynamic and dedicated ServiceDeliveryManager to oversee … the daily operations in a defined area, delivering quality service to our customers and enhancing MTVH's reputation. Key Responsibilities and Outcomes: Deliver high-quality maintenance services in line with business objectives and targets across all our work streams. Plan, execute, control, and monitor day-to-day operations to … with health and safety regulations and external accreditation requirements. Promote a culture of continuous improvement, cost reduction, and value for money. Foster excellent customer service and collaborate with colleagues to provide integrated solutions. Make prompt and informed decisions to drive the company's competitiveness. Instill energy and dynamism into more »
We are currently recruiting for one of the UK’s Leading FMCG companies, for the role of a DeliveryServiceManager . It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience … online, anywhere, anytime and on any device! What You Can Expect Type – Permanent Location – Watford Salary – £55k - £75k Industry – Lottery Main Responsibilities as a DeliveryServiceManager Enhance deployment productivity and outcomes through optimised processes. Manage budgets and resources efficiently to improve retailer satisfaction and delivery … milestones and requirements. Lead team development, risk management, and reporting to ensure successful deployment outcomes. Experience & Skills Required Demonstrated proficiency in overseeing complex project delivery, consistently achieving success from inception to completion. Proven ability to lead large, multifunctional teams with diverse skill sets. Skilled in leading high-performance teams more »
National Highways have an excellent opportunity for a ServiceDeliveryManager join our team in the North West region. The ServiceDeliveryManager will oversee and control the delivery of maintenance and repair works across the Region, ensuring all activities, whether routine or … clean driving licence to be considered for this position and during employment. What youll be leading on Proactively manage supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the … chain to develop and implement remedial action plans. Maintain the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, controlling and approving spend against the budget, in line with agreed approvals and escalation processes. Ensure cyclical and reactive maintenance work more »
Templeton and Partners are on the look for a Service Introduction DeliveryManager to join one of our clients with a large presence within the Telco space. Duration: 6months initial with extensions Location: London or Leeds Work Structure: Hybrid (2days in office) What you’ll do As … an experienced Service Introduction DeliveryManager within our clients Group Service Management organisation, who will be responsible for the delivery of Operational and Support Readiness of new Products and Services across the business. Working as part of the GSM Transformation organisation, you will also contribute … to Service Improvement initiatives and Operational Excellence across their territories including UK, Italy, and Germany, as well as in partnership with their colleagues in the US. This role will have high visibility within the business: you will be working with all parts of the organisation coordinating end-to-end more »