Waterlooville, Hampshire, South East, United Kingdom Hybrid / WFH Options
ClearCourse
Company description: ClearCourse Job description: Are you an experienced support leader passionate about delivering exceptional customer service and driving continuous improvement? Do you thrive in a fast-paced environment where you can mentor teams, solve complex issues, and enhance the overall customer experience? About Us: We are a leading … streamline their operations and deliver seamless customer experiences. Our collaborative and fast-paced environment ensures that every team member has the tools, training, and support needed to succeed. Role Overview: We are seeking a Customer Support Managerto lead our support team and drive service excellence. Youll be … responsible for managing day-to-day support operations, mentoring team members, and ensuring customer issues are resolved efficiently. This role is ideal for a dynamic leader who thrives in a fast-paced environment, enjoys problem-solving, and is committed to enhancing the customer experience. This is a hybrid role More ❯
Job Overview Our client, we’re working with exclusively, Has an opportunity for a Support Contracts Manager with a passion for engineering and a good knowledge of software systems, networks and software development, to join their expanding team with leadership qualities. The SupportManager will be … is looking forward to building additional team strength across all areas of the business. Responsibilities and Duties Working as a member of the Systems Support team to: Ownership of the support function, driving initiatives and improvements to maximise customer satisfaction Line management duties of Support Team members … including employee appraisals Identify team training requirements to fulfill customer support agreements Management and reporting of KPIs within customer SLAs Key decision maker in prioritisation, delegation and escalation of systems support Develop the case management system to ensure efficient and effective customer service Work with Sales to communicate More ❯
Technical SupportManager Love Turf? Love Tech? Love a Challenge? If you get a buzz from making grass greener (literally) and helping people get the best from top-tier turfcare equipment, this could be your dream job! This company has been keeping the UK and Ireland's golf … courses, sports pitches, and green spaces in pristine condition for over 40 years. They don't just sell world-class machinery - they train, support, and innovate to make sure every blade of grass gets the care it deserves. Now, they need a passionate, problem-solving, people-focused expert to … idea of working with cutting-edge turf technology, building relationships with dealers and customers, and being the go-to person for all things product support, keep reading This isn't just another desk job - you'll be out and about, working with cutting-edge turfcare machinery, solving technical challenges More ❯
ITS SupportManager, Global Service Desk (GSD) At Amazon, we strive to be Earth's most customer-centric company where we can find and discover anything we want to buy online. We hire the world's brightest minds, offering them an environment in which one can relentlessly improve … business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun. Amazon's IT Services Support team provides highly-available IT support for Amazon employees worldwide. We provide support for all used client applications, operating systems, email, VPN … whole. You will hold service owners accountable to resolve issues on behalf of your customers. Key job responsibilities Responsibilities include: • Leading a team of Support Engineers. Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonian's. • Measuring, monitoring, and maintaining the team's ability to More ❯
Job Title: Technical SupportManager Type: Permanent Location: Fully remote Start Date: ASAP Salary: £60,000 - £70,000 per annum iO Associates are working with a Health Tech organisation that provides innovative software solutions to healthcare providers, improving clinical workflows and communication by seamlessly integrating healthcare IT systems. … We're looking for a hands-on and experienced Technical Support Lead to manage and grow the support function. You'll lead a high-performing team and be responsible for overseeing daily operations, supporting both internal systems and customer-facing solutions. This role reports to the Chief Regulatory … a key part in ensuring quality service delivery, technical excellence, and compliance within a regulated environment. Key Responsibilities: Manage daily operations of the technical support team, ensuring adherence to SLAs and KPIs Act as a point of escalation for complex technical issues, delivering both 2nd and 3rd line supportMore ❯
Description The Digital Service Operations & SupportManager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution and high customer satisfaction. Reporting to the Head of … Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation and operationalization of digital service solutions to enhance efficiency and effectiveness. Support … for digital service operations. Process Standardization: Establish and enforce governance frameworks for operational processes, ensuring consistency across global teams. Operational Responsibilities: Installed Base Management: Support Global Product Care to ensure edge-device installed base lifecycle is controlled, including firmware & software versioning, physical/cybersecurity compliance, and obsolescence management. Deployment More ❯
diverse set of global customers, and enjoy variety in your day-to-day work, this role offers all of that and more. As a SupportManager for the Amazon Business team, you'll need a deep understanding of modern technology landscapes and the ability to assess and integrate … driving innovation. You'll be empowered by robust backend systems, established processes, and a high-performing team focused on improving customer experience. As a Support Engineering Manager, you will lead a diverse team of Support Engineers in delivering technical support for internal and externally-facing services … discussions to balance proactive and reactive customer support. Key job responsibilities Lead a team in supporting our business teams worldwide by providing critical product support Technically lead your team and act as a subject matter expert for one or more services Lead large multi-team projects and resolve the More ❯
Wantage, England, United Kingdom Hybrid / WFH Options
Airbox Systems
people we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! Job Description: We’re seeking an experienced Support Team Manager to lead and develop our customer support department. This role offers the opportunity to make a significant impact by implementing … your vision and strategies in a growing, dynamic environment. Key Responsibilities: Lead, coach and develop a team of support specialists, establishing clear performance metrics and career paths Design and implement support processes, tools and workflows to improve efficiency and customer satisfaction Analyse support data to identify trends … Product, Tech, Customer Solutions, Sales and other departments to advocate for customer needs and drive solutions Establish and monitor key performance indicators for the Support team Develop comprehensive training programs for new and existing team members Manage resource planning to ensure appropriate coverage across different channels (and time zones More ❯
Technical Support & Training Manager - Agriculture/Landscaping vacancy in Cambridgeshire (088lw) Our client, who deliver a comprehensive selection of products and practical solutions in the landscaping, ground maintenance, fleet management, agriculture and farming, across the UK and Ireland, are seeking a Technical Support & Training Manager in … the Operations division. The role will be based in Cambridgeshire, with some travel to customer sites. You will lead and co-ordinate the product support activities of all Divisions in the UK, whilst enhancing focus on customer aftermarket support. The job purpose is to enhance and to continue to … optimum standards in supporting the needs of the end user customers. To develop initiatives and strategies for the delivery of high standards of customer support and services in line with SLA document and commitments. Key Responsibilities Deliver technical product support and training support for our clients network More ❯
we encourage you to take every opportunity to further your career within our great global team. Grow Your Career with NTT DATA The Client Support Project Manager is an entry-level job within the Client Implementation Project Management job family. The Client Support Project Manager leads … may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager. The primary responsibility of the Client Support Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to … Operations (whether internal to the organization or into the client's support operations). What you'll be doing Key Responsibilities: Interfaces with all project stakeholders to take projects from original concept through to final implementation Contributes to the pre-sales process by providing proposals Ensures that the project More ❯
quality research and deliver consulting projects for senior managers, technology executives and investors. The role… We are seeking a dynamic and detail-oriented Business SupportManager to join our team. This versatile role encompasses responsibilities across business support, office & IT supplier management, and company social activities. The … ownership and provide direction to the social committee on all corporate events and volunteering activities. Gather, track, and report on company sustainability data and support associated initiatives. Facilitate internal communications to ensure clarity and consistency across teams on operational and company-wide matters. Lead on all H & S activities … including appointing fire wardens. Top-level support for our research and consulting project teams as required. Oversee and streamline administrative business processes to improve efficiency across all functions. About you… Previous experience working in a business support or business operations role ideally within a professional services environment. Competent More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Verdantix
quality research and deliver consulting projects for senior managers, technology executives and investors. The role… We are seeking a dynamic and detail-oriented Business SupportManager to join our team. This versatile role encompasses responsibilities across business support, office & IT supplier management, and company social activities. The … ownership and provide direction to the social committee on all corporate events and volunteering activities. Gather, track, and report on company sustainability data and support associated initiatives. Facilitate internal communications to ensure clarity and consistency across teams on operational and company-wide matters. Lead on all H & S activities … including appointing fire wardens. Top-level support for our research and consulting project teams as required. Oversee and streamline administrative business processes to improve efficiency across all functions. About you… Previous experience working in a business support or business operations role ideally within a professional services environment. Competent More ❯
Company description: . Job description: Are you an experienced technical support professional with a passion for customer service and quality improvement? We're seeking a Customer Technical SupportManager to lead and strengthen the technical relationship between our company and our valued customers click apply for full More ❯
whether the role you are interested in is posted on our career website. PURPOSE OF THE ROLE We are seeking a highly skilled Application SupportManager to oversee and optimise the administration and operation of key technology platforms used within our fund administration business. The role requires expertise … configuration and optimisation of Fund Services platforms, including Investran, Anaplan, iCafé, Medius and so on b. Ensure platform performance, reliability and data integrity to support fund administration operations and Fund Services data platform c. Identify and implement enhancements, upgrades and integrations to improve efficiency d. Steer collaboration between Operations More ❯
whether the role you are interested in is posted on our career website. PURPOSE OF THE ROLE We are seeking a highly skilled Application SupportManager to oversee and optimise the administration and operation of key technology platforms used within our fund administration business. The role requires expertise … configuration and optimisation of Fund Services platforms, including Investran, Anaplan, iCafé, Medius and so on b. Ensure platform performance, reliability and data integrity to support fund administration operations and Fund Services data platform c. Identify and implement enhancements, upgrades and integrations to improve efficiency d. Steer collaboration between Operations More ❯
Please Note: To be considered for this position, Membership to CSNM is required. Aramark Canada is looking for a Support Services Manager with experience in the areas of Food Services, Housekeeping, Laundry, and Maintenance Services for an opportunity to service a Healthcare Facility in the Victoria area. Reporting … to the District Manager, the Support Services Manager is responsible for the food and facilities contract at the site including its financial accountability, and compliance with the standards established by Aramark, regulatory agencies, and clients. Responsibilities include but are not limited to: Establishes and maintains effective working …/departments. Computer savvy with Excel, Word, and Outlook. Ability to communicate (both verbal and written) effectively with clients, customers of the client, and support staff. P&L accountability and/or contract-managed service experience is desirable. Requires management and leadership skills and the ability to work with More ❯
We are currently recruiting on behalf of our client for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring … strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to all users. In this role, you will be responsible for leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to … ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT support are essential. Key Responsibilities: Lead and mentor the More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Ernest Gordon Recruitment
Technical Sales Manager £47,000 - £55,000 + Pension + Bonus Northampton Are you a proven manager of Technical sales teams? Do you enjoy helping customers navigate challenges and find effective solutions? Have you managed large teams of over 15 staff? On offer is an exciting opportunity to … and provides stability, reliabilty and an unrivalled expertise in their field of expertise. You will manage and lead a team of engineers and technical support (15+) staff to provide internal technical advice and product support to customers' requirements/specifications. THE ROLE Manage five technical teams Adhere to … apply now' to forward an up-to-date copy of your CV, or call us now. Reference number: BBBH19300 Key words: Fluid systems, Pneumatic, Manager, Engineering, Support, Rushden, Northampton, St Neots, Bedford, Huntingdon, Kettering Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment More ❯
Job Title: Support Worker Team Manager Location: Kent Salary : £37,279-£52,302 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Support Worker Team to oversee the Support Worker Team, ensuring high-quality support for care leavers and unaccompanied young people transitioning to independent living. The manager provides guidance to staff, monitors care plans, sets Key Performance Objectives (KPOs), and ensures compliance with relevant legislation and contractual requirements. Key Responsibilities: Plan and prioritise tasks to … complete 1-to-1s, performance reviews, and care plan monitoring. Manage and support a team of Support Workers across Kent, ensuring productivity and quality. Meet personal and team Key Performance Objectives in line with contractual and Ofsted standards. Monitor staff performance, address issues such as absence or capability More ❯
Support Engineering Manager - III, Amazon Pay If you love solving the deepest tech problems, enjoy working with all types of customers from around the world, and love variety, this job has it all in spades. You will be required to deeply understand technology landscapes and evaluate the use … you bring in a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to improve customer experience. We're looking for an … your team and act as a subject matter expert for one or more services. Lead large multi-team projects and resolve the most complex support issues. Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible and root causes are addressed utilizing continuous More ❯
Job Description We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing … critical IT tasks and systems administration Research and evaluate emerging technologies, hardware, and software Track and maintain hardware and software inventory Responsibilities for IT Manager Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Help define IT … full range of capabilities, and stay informed about new features and competitive solutions Train employees on both software and hardware, troubleshoot, and provide technical support when needed Develop and execute disaster procedures, and maintain data backups Manage information technology and computer systems Identify problematic areas and implement strategic solutions More ❯
Are you an experienced Application Support Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications. What You'll Do … Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction. Manage incident resolution, prioritising major technical issues and driving service improvements. Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery. Act as the primary escalation point for critical More ❯
Are you an experienced Application Support Team Leader looking for your next challenge? Join a leading financial services organisation where you’ll play a critical role in managing and supporting a team of technical specialists across a range of vendor and internally developed financial applications. What You'll Do … Lead and mentor the Application Support team across multiple locations, ensuring efficient day-to-day operations and strategic direction. Manage incident resolution, prioritising major technical issues and driving service improvements. Oversee SLAs, KPIs, and performance metrics, ensuring high-quality service delivery. Act as the primary escalation point for critical More ❯
accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment … Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. This role will see you lead a team of IT professionals who provide innovative technical support to Amazon's Operations team. The technology varies between our different facilities, but Amazon's core IT infrastructure is fully redundant and relies upon … trucks, and airplanes for delivery to front doors around the world. Key job responsibilities - Inclusively hire, train, and develop a team of IT professionals. - Support all safety programs to ensure a safe work environment for all associates. - Interact with management and staff to provide technical assistance for continuous improvement More ❯
You will need to log in before you can apply for a job. The Business Support and Project Manager will play a key role in executing and monitoring the UK & Ireland overall performance and overseeing critical projects for the UK and Ireland cluster Managing Director. This includes change … impact of changes on stakeholders, ensuring effective communication, engagement, and adoption. Additionally, responsibilities typically associated with a Chief of Staff, such as providing strategic support to the Managing Director and ensuring the smooth operation of the executive office, are included. Job title: Business Support and Project Manager … Permanent Working 37.5 hours a week Home based with occasional travel to Capita sites What will you deliver? Strategic Planning and Execution: Lead and support strategic initiatives and planning processes across UK & Ireland, supporting the Cluster Managing Director. Oversee the development and execution of strategic initiatives to ensure alignment More ❯