1 to 25 of 29 Customer Service Jobs in Kent

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every request is handled efficiently and professionally. This is not just a support role. ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every request is handled efficiently and professionally. This is not just a support role. ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every request is handled efficiently and professionally. This is not just a support role. ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS Part time -20Hours per week - Monday to Thursday - 1.30pm - 5.30pm, Friday 10am -2pm As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every ...

excellent opportunity for an engineer with strong server, storage and networking experience who enjoys working in the field, solving technical issues and delivering exceptional customer service. You'll be responsible for supporting a wide range of enterprise IT systems, ensuring they are maintained and restored quickly while meeting agreed … service levels. Key Responsibilities Diagnose, troubleshoot and resolve faults across server, storage and network infrastructure. Attend customer sites to provide hardware maintenance, break-fix support and technical assistance. Take ownership of customer incidents from initial diagnosis through to resolution, ensuring Service Level Agreements (SLAs) are achieved. ...

high-quality technical support to end users across the business, acting as the first point of contact for IT issues, diagnosing & resolving incidients, managing service requests, and escalating problems where neccessary. Responsibilities 1st Line Support Act as the initial point of contact for all IT-related queries via phone … email, or service desk system. Log, categorise, and prioritise incidents and service requests. Ensure all tickets are updated with accurate and timely information. Communicate clearly with users, providing updates and managing expectations. Maintain high levels of customer service and user satisfaction. Manage the transfer ...

will escalate any issues but try and ensure they are dealt with before problems occur. As well as resolving and closing cases to customer satisfaction or escalate to the appropriate person. Role Provide a first, and single, point of contact into Services Desks for all supported businesses Ensuring incoming … that sufficient information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis ...

will escalate any issues but try and ensure they are dealt with before problems occur. As well as resolving and closing cases to customer satisfaction or escalate to the appropriate person. Responsibilities: Provide a first, and single, point of contact into Services Desks for all supported businesses Ensuring incoming … that sufficient information is recorded in the relevant incident logging software Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA) Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times Provide problem diagnosis ...

seeking a Trainee Mortgage Advisor to join their flourishing team. Our clients pride themselves on sourcing the best mortgage and protection products for their customer and require their advisers to provide outstanding customer service at all times. Their business is growing and they are looking to offer … vehicle and a valid UK driving licence and ideally at least CeMAP 1 or an equivalent mortgage advice qualification. You will display outstanding customer service skills as well as being highly motivated, professional and have the ambition to be the very best you can be. You will have ...

Field Engineer – Salary up to £37,500 We are looking for a practical, organised and customer-focused IT Field Engineer to join our growing IT Department. Excelcare are a privately owned care provider with 31 care and nursing homes, a homecare division and a number of other smaller, expanding … Experience working with CAT5e and CAT6 structured cabling · Experience maintaining technical documentation and records · Strong troubleshooting and problem-solving skills · Excellent communication and customer service skills · Good organisational and time management skills · Professional, friendly and approachable · Strong attention to detail · Reliable, punctual and dependable · Excellent organisational skills · Comfortable ...

experienced Senior Mortgage Advisor to join their flourishing team. Our clients pride themselves on sourcing the best mortgage and protection products for their customer and require their advisers to provide outstanding customer service at all times. Their business is growing and they are looking to offer … vehicle and a valid UK driving licence and ideally at least CeMAP 1 or an equivalent mortgage advice qualification. You will display outstanding customer service skills as well as being highly motivated, professional and have the ambition to be the very best you can be. You will have ...

qualified and experienced Mortgage Advisor to join their flourishing team. Our clients pride themselves on sourcing the best mortgage and protection products for their customer and require their advisers to provide outstanding customer service at all times. Their business is growing and they are looking to offer … vehicle and a valid UK driving licence and ideally at least CeMAP 1 or an equivalent mortgage advice qualification. You will display outstanding customer service skills as well as being highly motivated, professional and have the ambition to be the very best you can be. You will have ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

home, attending visits at clients' sites, around the London area. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

Build a robust pipeline of opportunities across signage manufacture, installation, maintenance, refurbishment, and nationwide rollout projects. Generate new recurring revenue through maintenance contracts and service agreements. Lead presentations, proposals, tenders, and contract negotiations. Represent the business at industry events, exhibitions, and networking opportunities. Account Management Manage and grow relationships … with existing clients and key accounts. Act as a trusted advisor to clients, identifying opportunities for additional services and projects. Ensure excellent customer experience throughout the project lifecycle. Conduct regular account reviews and business development meetings. Collaborate with operational teams to ensure successful delivery and customer satisfaction. Signage ...

this could be a strong next step. We are recruiting for a 1st/2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure … clear development. The Opportunity You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed ...

retail, venue hire, events, courses, partnerships, and café franchise. Optimise the profitability of existing revenue streams by enhancing efficiency, refining pricing strategies, and elevating customer experience. Adopt data-driven approaches to commercial decision-making, utilising analytics to identify trends, monitor performance and identify growth opportunities Establish robust financial monitoring … drive online sales and engagement Explore emerging technologies and trends that could create new commercial opportunities Ensure seamless integration between physical and digital customer experiences Use digital tools and analytics to better understand customer behaviour and preferences Partnership & Relationship Development Identify and secure high-value corporate partners ...

Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We’re Looking … Hands on experience within an IT support/service role working at various sites. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator ...

annum | Permanent, Full-Time Company Pool Vehicle Provided (Work only) Full UK Driving License Essential Our client is looking for a practical, organised and customer-focused IT Field Engineer to join our growing IT Department. Supporting over multiple users across locations in London, Essex, Milton Keynes, Cambridge and surrounding … Experience working with CAT5e and CAT6 structured cabling Experience maintaining technical documentation and records Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Good organisational and time management skills Full UK Driving License ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation. Our application form ...

optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner. … converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams ...

willing to take initiative Driven to exceed targets and contribute to business growth Desirable - NOT essential Experience Previous experience in sales, business development, customer service or account management Experience working within a service-led industry such as drainage, facilities management, utilities, construction or engineering Experience using ...

Updating and managing information within CRM systems Collaborating with internal teams to improve lead generation strategies What We’re Looking For Experience in sales, customer service, or a target-driven environment is beneficial but not essential Strong communication and interpersonal skills Confidence, resilience, and a motivated mindset Good ...

ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP ...

ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP ...