1 to 25 of 39 Customer Service Jobs in Kent

an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals. How we work Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of … the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user's experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations-we are creating long-lasting partnerships that drive positive outcomes. How you'll make an impact As a Software Support Team Leader, you'll be an integral part of our Support team and collaborate closely with our practices. Reporting More ❯

Location: Hybrid Hours: 37.5 hours per week Pay: £21.60 per hour We are looking for a detail-oriented Customer Service Manager to oversee and manage customer service operations within our IT & Consultancy services company. This role focuses on effective management of customer enquiries and smooth coordination with our technical team to ensure excellent service delivery. Key Responsibilities: Manage the day-to-day handling of client enquiries via phone, email, and other communication channels Provide clear, professional, and timely responses to customer questions and requests Assess technical issues raised by clients and efficiently escalate them to the technical team for resolution Monitor and ensure timely follow-up with clients to provide updates and … confirm satisfactory resolution of issues Maintain comprehensive records of customer interactions and enquiries using CRM or ticketing systems Coordinate closely with the technical team to ensure accurate communication and seamless issue resolution Identify trends or recurring issues and contribute to continuous service improvement efforts Ensure adherence to company service standards and policies in all customer interactions More ❯

plan Gym and retail discounts YuLife Wellbeing & ESG app Employee Assistance Programme and Virtual GP Family friendly policies including enhanced Mat/Pat leave and SPP Free Will writing service Employee Referral Scheme Employee Service Award Scheme Employee Volunteering and matched charitable donations Social events Personal & professional development budget Discounted Travel Educational trips We are looking for a … multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve … Proven track record in working in a support environment Ability to take control of a user support issue, good ability to trouble shoot give the end user confidence Excellent customer service skills & customer experience Ability to gather information and demonstrate a methodical approach to trouble shooting Proven track record in training Strong verbal and written communication skills More ❯

Lucrative new business field sales role selling service contracts BDM role with a market-leading global facilities services provider Business Development Manager - Service Contracts Area: SS RM CO CM DA ME CT The Role of Business Development Manager This is a field/home-based business development sales role. You will target B2B businesses with over 300 employees … within the region. This is a new business role where you will be responsible for self-generating appointments and building a strong pipeline. You will be selling an essential service with high demand, making the ability to identify and approach the target market crucial. With high order values, there is significant earning potential the average BDM earns 60K, while … top performers exceed 80K. The role is four days in the field and one day working from home. You will be supported by excellent operational service levels, outstanding customer service, and a world-class marketing team. As a Business Development Manager, you will present tailored solutions to prospective clients. The Company Business Development Manager If you're More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office … updates and fixes Work closely with IT and development teams Shift work and some on call What Youll Need Experience in 1st line application support (essential) Strong communication and customer service skills Basic scripting knowledge (Python, PowerShell, JavaScript) Familiarity with IT support tools and processes Calm under pressure and good at problem-solving ITIL Foundation (preferred) Qualifications & Experience … Degree in IT/Computer Science or equivalent (preferred) 2 years in application support or customer service (preferred) Junior developer experience a bonus Benefits Company pension On-site parking Death in Service cover Sick pay More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office … updates and fixes · Work closely with IT and development teams · Shift work and some on call What Youll Need · Experience in 1st line application support (essential) · Strong communication and customer service skills · Basic scripting knowledge (Python, PowerShell, JavaScript) · Familiarity with IT support tools and processes · Calm under pressure and good at problem-solving · ITIL Foundation (preferred) Qualifications & Experience … Degree in IT/Computer Science or equivalent (preferred) · 2 years in application support or customer service (preferred) · Junior developer experience a bonus Benefits · Company pension · On-site parking · Death in Service cover · Sick pay More ❯

in the hire and sale of plant and powered access equipment for mechanical, electrical, HVAC, and fire protection industries. Over 40 years of industry expertise with a commitment to customer service excellence. Operating from strategic locations across the UK. Focused on constant fleet investment and providing top-tier service. Key responsibilities of the Powered Access Engineer: Service and repair powered access equipment, including cherry pickers, scissor lifts, boom lifts, and MEWPs. Complete all administration tasks accurately and on time. Ensure a high standard of customer service, maintaining a positive attitude under pressure. Adhere to company Health and Safety standards at all times. To be successful in this Powered Access Engineer role, you may have … worked as a Powered Access Technician, Access Equipment Engineer, MEWP Technician, Plant Mechanic, Service Engineer, Mobile Access Engineer, Hydraulic Engineer, Cherry Picker Technician, Workshop Engineer, or Field Service Engineer. Ready to join a thriving team and grow your career? Apply today and become a valued Powered Access Engineer More ❯

services and ensure excellence in patient care. If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our … your colleagues. Job responsibilities Specific Responsibilities: to include level of responsibility for: Support the Network Infrastructure Manager in the delivery of IT support and network services to the published Service Level Agreement and develop them to provide an efficient and technically capable service. Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the … robustly maintained to the highest standards on behalf of D&G and its customers. Ensure the infrastructure teams issue resolution targets are met and calls updated accordingly in the service desk software management platform. Actively partake in an even share of the ICT out of hours on call rota Daily organisation of infrastructure tasks & standard checks of all infrastructure More ❯

The Role Reporting to the Head of Sales, you will: Identify and secure new business opportunities across London, focusing on major hotel and restaurant groups. Build and nurture strong customer relationships to deliver growth and maximise revenue opportunities. Manage or co-manage customer New Product Development (NPD) and Existing Product Development (EPD) projects. Take an active role in … price negotiations, ensuring margin and profitability targets are met. Collaborate with internal teams to deliver excellent customer service and project execution. Develop and deliver customer plans and objectives aligned with overall business strategy. Conduct regular customer visits to build trust, identify gaps, and drive business forward. Keep meticulous records of customer activity, sales forecasts, and … project status. Develop in-depth knowledge of products, manufacturing capabilities, and market trends. Contribute to the continuous improvement of business processes and customer engagement. About You Proven track record in new business sales within the drinks sector, particularly into foodservice, hospitality, or distribution channels. Experience selling into key hotel and restaurant groups . Excellent relationship-building and negotiation skills. More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship) Located: Kent Package: Competitive About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To … systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry. The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of … Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems. Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and More ❯

tickets and processes on the desk supporting clients across the UK. You will provide user and technical support over the phone, remotely and at the desktop providing high quality customer service at all times. You will work within a small team of IT Helpdesk Engineers and take a lead role where appropriate. As such you will gain a … or 2nd line desktop support engineer in any professional office based environment such as a marketing agency, accountancy practice, construction firm, engineering consultancy, manufacturing company or other IT Managed Service Provider, or similar technical services environment. You will be looking for an opportunity to mix your support work with project work and gain further experience of a range of More ❯

Salary Up to £36,000 Depending on experience Vacancy Type Permanent/Full Time Job Description Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection … Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you … the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where More ❯

Salary Up to £36,000 Depending on experience Vacancy Type Permanent/Full Time Job Description Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection … Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you … the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where More ❯

Salary Up to £36,000 Depending on experience Vacancy Type Permanent/Full Time Job Description Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection … Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you … the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where More ❯

understanding of internal software and a thorough understanding of the IT infrastructure. · Proven knowledge of Microsoft 365 and Entra ID · Familiarity with Azure infrastructure and services · Must have a customer focused attitude. Responsibilities: · Provide first line technical assistance and support to internal customers for hardware, software and network related issues. · Respond to customers promptly and establish the best way … person or using our ITSM platform Zoho Desk. · Responsible for the day-to-day management and upkeep of the internal Helpdesk system, continuously looking for ways to improve the customer service offering and ensuring all information is kept up to date and reviewed regularly. · Contribute to the documentation of IT processes, procedures and knowledge base articles. · Day to … day management of the internal Helpdesk, ensuring knowledge base articles are reviewed and kept relevant and customer enquiries are responded to in a timely and appropriate manner. · Support remote users and assist in remote connectivity issues. · Assist in the setup and maintenance of network equipment across the business including routers, switches, and wireless access points. · Assist in the set More ❯

team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor … Control, Audio Visual, Public address & Voice Alarm systems. Assist senior engineers with Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within strict H … Good administration skills with sound working knowledge of business systems and mainstream applications e.g., Microsoft Office 365. Excellent team player and relationship builder Project oriented but can interchange on service-related tasks when required. Company Values At North we embrace the following values: Know Your Craft: We strive for excellence in our work, continuously learning and adapting to stay More ❯

subject matter experts. Manage user accounts, groups, and permissions. Work methodically through problems while keeping clients updated. Skills & Experience: Minimum 3 years in an IT support role with proven customer service skills. Strong Microsoft 365 and Windows Server (2012+) experience. Networking knowledge (DNS, DHCP, TCP/IP). Advantageous: Microsoft certifications, MSP experience, Mac OS X support. Benefits More ❯

for a Help Desk Administrator to join their growing team. This is a permanent position, ideal for someone highly organised with excellent communication skills and a proactive approach to customer service. Key responsibilities: Acting as the first point of contact for incoming help desk queries Logging and managing tickets through the internal system Liaising with engineers and internal teams … escalating issues when necessary Providing general administrative support to the wider operations team The ideal candidate will have: Previous experience in a help desk, scheduling, or administrative role Excellent customer service and communication skills A calm and professional manner when dealing with urgent queries Good working knowledge of Microsoft Office and CRM systems Strong organisational skills and attention More ❯

certification would be a massive benefit. Along side your technical skills it is essential that the 1st Line Support Analyst has exceptional communication skills and is driven by outstanding customer service. This is a fantastic opportunity to join a dynamic and fast growing MSP with some great clients. A fabulous opportunity to grow your technical skills, experience and career. More ❯

and traveller profiles Your role will evolve as technology continues to do so too! And you’ll be working for a growing company who are invested in providing excellent customer service, high performing tech and sustainable travel. The position requires 2 days a week in the office, 3 days from home (Monday-Friday). We’re looking for More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Monday to Friday. Key duties & responsibilities Office-based telesales focused, upselling and retention Respond to new opportunities efficiently and quickly Managing leads and pipeline Prioritise work so that customer care is provided at all times in line with client needs Support the Regional Account Manager (RAM) sending samples where required Attend customer team meetings on behalf of the … monthly basis with the Regional Account Manager Diary management Attendance of events, webinars and exhibitions Required qualifications, knowledge, experience & skills Proven sales and business development experience or a strong customer service background with the desire and resilience to move into sales Team player willing to participate as a full member of the team Excellent interpersonal and communication skills … to influence events to achieve goals self-starter with strong problem-solving skills Benefits Annual profit related bonus capped at 12% paid quarterly Private healthcare for family Pension Long service awards Monthly staff meetings and events The opportunity to work for a growing family run business who are highly recognised within their industry and have a motivational and inspiring More ❯

systems that fall under the remit of the team. Our ideal candidate: Experience with using and supporting Agresso/Unit4BW to an advanced level Someone who can provide excellent customer service to our clients An ability to quickly understand and troubleshoot an issue Excellent clear communication skills and able to format responses to what can be technical issues More ❯

risk assessment frameworks and methodologies Strong communication skills and the ability to translate complex technical issues for non-technical audiences A detail-oriented, self-starting mindset and a strong customer service focus If you're ready to bring your security expertise to a team that's passionate about purpose and innovation, we'd love to hear from you. More ❯