1 to 25 of 36 Customer Service Jobs in Kent

Director of Customer Services The Company: National provider of full fibre networks and connectivity solutions One of the fastest growing infrastructure businesses in the UK Approaching unicorn status £1bn+ valuation UK based, owned and founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director … strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. They will also manage customer-side projects including offnet and multisite installations. The Customer ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Working pattern is Monday to Friday, 8:00am-17.00pm, 8.30am - 17.30pm and 9am -18.00pm - on a rota basis Hybrid after … training £25,396.80 per annum Join Apogee as a key part of our customer and field operations team. In this role, youll be the central point of contact for customers and engineers, delivering exceptional service and support across phone, email, portal, and chat. Youll manage work orders, schedule ...

including retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control … service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident ...

Service Desk Analyst We are looking for a proactive and customer-focused Service Desk Analyst to join an IT support team. This role is ideal for someone with strong technical fundamentals, excellent communication skills, and the ability to provide high-quality support to end users both remotely … site. A full driving licence is required due to occasional travel to customer locations. Key Responsibilities Act as the first point of contact for IT support via phone, email, and in person Provide 1st/2nd line support for Windows-based environments Build, configure, and deploy laptops and associated ...

passionate about Technology? Do you have fantastic customer service skills? If the answer is yes to the above then this is the ideal role for you! Job Title: Trainee IT Support Engineer Location: Ramsgate Salary: £25,000 per annum plus bonus & profit share (30K OTE) Job Type: Full … Document all support activities and solutions in the ticketing system Collaborate with other IT team members to ensure timely resolution of issues Provide excellent customer service and ensure user satisfaction with technical support services Qualifications/Skills required: A passion for IT & Technology Ability to demonstrate an understanding ...

summary Working within the Child Health Information Service to support Immunisation data collection from GP practices across Kent and Medway. To ensure data collected is timely, accurate and complete; in addition to supporting the provision of high-quality data to service management, executive team, NHS England, GP Practices … other service users. The role incorporates aspects of administration, general admin support to ensure the day to day running of the service including developing strong collaborative working relationships between CHIS - IIU and colleagues in primary care and other service users. Main duties of the job System Administrators ...

experience in an IT support role where you are used to working with users of all levels, providing a high level of technical and customer service at all times. Due to the requirements of the role candidates will be required to drive and have access to their … desk for clients Carry out installation tasks including setting up PCs, routers, printers and AV equipment Work towards both individual and team KPIs Escalate service requests to senior engineers where necessary Key Experience: Minimum of 1 years’ experience in a technical support role Understanding of basic network fundamentals, including ...

managing 2nd Line support requests, where you are used to working with users of all levels, providing a high level of technical and customer service at all times, whilst working on a range of day-to-day tasks and project work. Due to the requirements of the role …/LAN connectivity, routers, firewalls and switches Knowledge of backup technologies Work towards both individual and team KPIs Ensure a high level of service is provided and maintained to clients at all times from the Help Desk team Key Experience: Minimum of 3 years’ experience in a technical support ...

Line Service Desk Engineer Ashford, Kent Up to £32k DOE Essential Requirement: Driving license for onsite client visits Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office … based tasks? Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most ...

design and deliver modern, cloud-based CRM solutions. This role is ideal for a hands-on technical expert who enjoys building data-driven, customer engagement platforms using Microsoft's Power Platform, Azure, and AI capabilities. Key Responsibilities Design, develop, and optimize cloud-based solutions using Dynamics 365 modules including … Customer Insights, Customer Service, and Marketing Configure and extend Customer Insights for segmentation, data unification, and analytics Build and manage Power Automate workflows and Power Platform integrations Develop and customize solutions using C#, .NET, and Dataverse Integrate external systems using REST APIs and cloud services Build ...

design and deliver modern, cloud-based CRM solutions. This role is ideal for a hands-on technical expert who enjoys building data-driven, customer engagement platforms using Microsoft's Power Platform, Azure, and AI capabilities. Key Responsibilities Design, develop, and optimize cloud-based solutions using Dynamics 365 modules including … Customer Insights, Customer Service, and Marketing Configure and extend Customer Insights for segmentation, data unification, and analytics Build and manage Power Automate workflows and Power Platform integrations Develop and customize solutions using C#, .NET, and Dataverse Integrate external systems using REST APIs and cloud services Build ...

Title: Service Engineer Location: Dartford, Kent Salary: £35,000 - £43,000 per annum +Company Vehicle Contract: Permanent, Full-time, Monday -Friday, 37.5 hours per week/Some flexibility maybe required/(Monday-Friday 08:00-17:00) Service Engineer: Do you have experience working in a Service … Bosch, or Milestone before? Are you experienced in delivering maintenance visits and have strong attention to detail? Do you pride yourself on providing outstanding customer service and problem solving skills? Does a varied role, where you’ll be working in London, with flexibility to travel across ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a skilled, customer-oriented Support Technician … join our growing team at a leading cloud communications company committed to enhancing customer experiences, who has extensive knowledge of MS Teams Tac and related services, such as Azure, EntraID, and O365, to support a series of projects. In this role, you will be responsible for providing technical support ...

enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced … technical documentation Contributing to the Out of Hours rota when required What they’re looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most ...

invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients … Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good ...

invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients … Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Hours of work: Monday to Friday 8am - 6pm on a rota ...

invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients … Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good ...

provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany … analytical, troubleshooting and problem-solving skills. · Proven ability to multi-task, effectively determine priorities and meet SLA’s. · Excellent communication relationship-building and internal customer service skills. · Adaptable and flexible in a fast-changing industry and work environment. · Willing to work off-hours and weekends when required ...

currently distributed across the US (7), Brazil (3) and the UK (2). They are building the next generation of AI Operators, specifically for customer operations and customer service teams. Their tools execute workflows to a human-level of precision in a fraction of the time. ...

Chequers division are looking for an experienced Helpdesk Administrator to deliver administrative support to the Operational team. You will deliver the highest levels of customer service to internal and external clients, ensuring a smooth running of our contracts. Do you have previous administration experience? Are you confident ...

Tech-savvy, customer-focused, and ready to grow? This role offers full training, great benefits, and a clear path into IT. IT Support Engineer Hybrid (1 day WFH per week after probation) £25,000 per annum + up to £2,500 performance bonus + EO profit share … Join a forward-thinking technology services firm where customer service is at the heart of everything we do. As an IT Support Engineer, you’ll be the first point of contact for incoming service requests, delivering outstanding support while helping clients maintain secure and efficient tech environments. ...

local but you would need to have access to a car and a Full UK licence. Skills Required Excellent communication skills High level of Customer Service skills Hardware PC and Laptop builds Software configuration, deign and installs Exchange and Microsoft 365, active directory, DNS, DHCP, etc. Experience ...

Support Engineer Salary: £26,000 – £29,000 Location: Tonbridge Area – Office-based, 5 days per week About the Role We are working with Managed Service Provider in Kent seeking a Helpdesk Support Engineer to join their team. You’ll be the first point of contact for support issues … external clients, this can be anything from password resets to network issues and laptop builds. This role is perfect for someone with excellent customer service skills and used to working in a fast paced environment. Key Responsibilities Excellent Communication Skills and Customer Service. Respond to queries ...

improve driver safety through advanced video and AI technologies. An accountable, driven self-starter who has an aptitude for problem solving and passion for customer service. A can-do attitude is a must and enjoyment of technology. Ability to learn on the go with attention to detail. Processing service … customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and devices. Triage and process service requests. Obtain footage from our bespoke platform to identify and resolve faults reported. Escalate complex issues to the Technical Support Team Lead for further investigation ...