1 to 25 of 42 Customer Service Jobs in Kent

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

Job Title: Service Support Advisor Location: UK-Kent-Tunbridge Wells Overview: VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video and AI technologies. An accountable, driven self-starter who has an aptitude for problem … solving and passion for customer service. A can-do attitude is a must and enjoyment of technology. Ability to learn on the go with attention to detail. Processing the close of service tickets attended by service engineers. Analysing job sheets, validating data and providing administrative support within the service ticket process. Responsibilities: Monitoring Service Tickets … from start to completion. Reviewing and validation of service job sheets for accuracy. Validating Service Reports (Job sheets) from 3rd Party Suppliers. Validating Warranty Status on service tickets. Closing Service Tickets. Raising customer invoices for service tickets. Liaising with customers – Purchase Order requirements Liaising with internal technical support to validate product usage. Liaise with More ❯

Service Support Team Lead Overview We are seeking a highly skilled and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem-solving. Key Responsibilities Lead … motivate, and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service appointments and manage scheduling efficiently. Liaise with 3rd party suppliers to ensure seamless service delivery. Oversee warranty management processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming service requests and … workload volumes, prioritising tasks based on urgency and customer impact. Monitor and allocate 3rd party resources efficiently to ensure timely response and resolution, balancing capacity with customer requirements and contractual obligations. Act as a point of escalation for complex service or installation issues. Ensure accurate and timely communication with customers, suppliers, and internal stakeholders. Identify opportunities for More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician … scheduling, and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries … providing professional and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers More ❯

scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category. This includes services … categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, and providing quotations, booking site visits, processing payment, raising MPAN numbers and co-ordinating the execution of the work programming. This will require the post holder to … be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

proactive, detail-driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division. This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of … suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures. Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles. Financial Oversight: Maintain order logs, reconcile payments … Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards. Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council's values and commitment to service excellence. What You'll Bring Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service More ❯

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical … setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office … and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car More ❯

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line … setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience: Previous experience in a 1st Line/Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office … and remote support tools. Excellent communication and customer service skills. Ability to troubleshoot technical issues methodically and patiently. MUST HAVE a UK driving license and your own car More ❯

got 6 12 months hands-on experience or you re an established engineer with 3+ years in the field, we have exciting opportunities to join our growing Fire & Security Service Team. You ll be part of a business that puts safety, compliance, and customer service first. We deliver specialist fire detection, security alarm, door access, and life … your trade, enjoy solving technical challenges, and want to grow in a supportive, forward-thinking environment, we d love to hear from you. The Role You ll carry out service, maintenance, fault-finding, repairs, and installations across a range of Fire & Security systems. Working across counties, you ll ensure systems are safe, reliable, and compliant. Occasional visits (once every … Alarms Access Control Systems Warden Call or Telecare Systems Fault-finding and providing effective solutions on client sites Carrying out surveys, routine maintenance, and remedial works Working to strict service-level agreements (SLAs) and compliance standards Maintaining accurate records of work completed Liaising directly with clients, coordinators, and management to resolve issues Adhering to Health & Safety protocols and site More ❯

number of areas available, covering parts of Kent, Surrey and Sussex. We are looking for candidates with a proven track record in B2B sales, preferably used to selling a service on a contractual basis, although not essential. This role offers excellent earning potential, with an OTE of £48,000 (uncapped) with the proven potential to earn well in excess … support a B2B field sales role. This is an exciting opportunity to progress your career with our well-established company! About the Client Our client is a leading hygiene service provider specialising in contracted services. They support organisations in maintaining a clean and healthy working environment throughout the busy working day. Their scheduled services offer sanitary/nappy and … door knocking and targeted telephone calling days Face-to-face meetings at prospect premises for a consultative presentation Develop and maintain long-term relationships with our clients, ensuring exceptional customer care and loyalty for both parties Meet and exceed sales targets and KPIs on a consistent basis Collaborate with colleagues in other departments to support and enhance business operations More ❯

winning Apprenticeship scheme and you'll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team you'll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router … question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training … EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Your Future With Us We are passionate about helping you progress your career and are committed to your growth and development. When the time is right More ❯

agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a detail-oriented and proactive Contracts & Payouts Administrator to join our Contracts Division. This non-managerial position plays a critical role in ensuring … the smooth management of service contracts, financial transactions, and customer settlements. The ideal candidate will be highly organised, capable of managing multiple priorities, and confident communicating with internal teams and external partners. This role offers the opportunity to contribute directly to operational efficiency, financial accuracy, and customer satisfaction across the business. Load new service contracts accurately … into the ERP system Generate initial customer invoices and handle related administration Manage amendments and resolve contractual queries Apply annual price increases per contractual terms Issue credit notes and re-invoices as needed Finalise contracts and maintain up-to-date records Payouts & Funding Coordination Use funding platforms to manage queries and support payout efficiency Upload documentation to funding portals More ❯

broadening our client s perishable sector up and down the supply chain. Our client is a market champion in sustainability, operations, and health & safety. The candidate will work with service teams and operations to deliver a range of exciting and challenging commercial projects in one of Europe's busiest ports to the highest standards. This role is at the … forefront of customer service delivery both internally and externally. The post holder requires a strong customer focus, commercial and operational foundation, and a passion for delivering world-class supply chain solutions nationally and internationally. The Business Development Manager will be working within the Commercial team out of our client's operational offices at the port. Reporting to … with customers across a national and international network, striving to deliver port-centric solutions that boost engagement and loyalty while securing a competitive advantage. The post holder will develop customer partnerships aligned with our client s evolving and dynamic commercial strategy with existing and prospective perishable customers strengthening their customer portfolio and pipeline of business development work. With More ❯

Job Title: Service Engineer Location: Dartford, Kent Salary: £35,000 - £43,000 per annum +Company Vehicle Contract: Permanent, Full-time, Monday -Friday, 37.5 hours per week/Some flexibility maybe required/(Monday-Friday 08:00-17:00) Service Engineer: Do you have experience working in a Service engineering role? Are you familiar working with either Genetec … video platforms: Axis, Genetec, Avigilon, Bosch, or Milestone before? Are you experienced in delivering maintenance visits and have strong attention to detail? Do you pride yourself on providing outstanding customer service and problem solving skills? Does a varied role, where you’ll be working in London, with flexibility to travel across the UK and occasionally abroad appeal to … excellence in high quality installations and maintenance contracts for prestigious clients across many sectors. As they continue to expand at this exciting time of growth they are looking for Service Engineers to join their field based engineering team. Technical Expertise: Proven ability to manage reactive service calls and demonstrate exceptional fault-finding skills on enterprise-level security systems. More ❯

and savvy IT Technician to join our support crew. Benefits 22 days of annual leave (to be used during school holidays) contract for sick pay that grows with your service chance to join the Kent County Council Local Government Pension Scheme More details will be shared in your contract Main Duties In this pivotal role, youll dive into support … Provide proactive support, such as routine system checks and alerts, to maintain client systems at optimal performance. Assist with setting up new users, hardware, and software installations. Ensure all service levels and response times are met, prioritising customer satisfaction. Assembly, disassembly, repair and cleaning of equipment Essential Skills/Attributes Solid grasp of network maintenance and server management … and use of own vehicle. Desirable Skills/Attributes at least a year of ICT Support experience in either a business or educational setting minimum of one year in customer service Knowledge relating to child protection, health, safety, security, equal opportunities and confidentiality understanding the complexities of school IT networks Cranbrook School is committed to safeguarding and promoting More ❯

. Our client is looking to speak with talented 1st and 2nd line Support Analysts as they look to expand their delivery team! Responsibilities Precisely record, monitor, and resolve customer service cases and incidents to ensure prompt and effective support Enhance support operations by automating routine tasks like case assignment, escalations, and approval workflows for greater efficiency Develop … and manage reports and dashboards to track service desk performance, ensure SLA compliance, and assess client satisfaction Oversee customer interactions across email, phone, chat, and other channels using a unified platform to ensure a seamless and consistent client experience Protect client data and ensure compliance with data privacy regulations and standards. Integrate Dynamics 365 CRM with core business More ❯

students In this role, you will provide first and second-line technical support, acting as one of the initial points of contact for helpdesk requests and ensuring prompt, efficient service across a large multi-site campus. Responsibilities include diagnosing and resolving issues on Windows and Apple devices, supporting Microsoft 365 and Adobe Creative Cloud, assisting with AV systems, and … second-line IT support experience Strong troubleshooting skills across Windows 10/11 and Apple OS Knowledge of Microsoft 365, Active Directory, Adobe Creative Cloud, and basic networking Excellent customer service and communication skills This is a full-time, year-round position with occasional rota-based Saturday cover and offers benefits including; generous annual leave and pension contributions More ❯

students In this role, you will provide first and second-line technical support, acting as one of the initial points of contact for helpdesk requests and ensuring prompt, efficient service across a large multi-site campus. Responsibilities include diagnosing and resolving issues on Windows and Apple devices, supporting Microsoft 365 and Adobe Creative Cloud, assisting with AV systems, and … second-line IT support experience Strong troubleshooting skills across Windows 10/11 and Apple OS Knowledge of Microsoft 365, Active Directory, Adobe Creative Cloud, and basic networking Excellent customer service and communication skills This is a full-time, year-round position with occasional rota-based Saturday cover and offers benefits including; generous annual leave and pension contributions More ❯

businesses to optimise operations and improve driver safety through advanced video and AI technologies. An accountable, driven self-starter who has an aptitude for problem solving and passion for customer service. A can-do attitude is a must and enjoyment of technology. Ability to learn on the go with attention to detail. Processing service tickets raised by customers … Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and devices. Triage and process service requests. Obtain footage from our bespoke platform to identify and resolve faults reported. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer … issue details, troubleshooting steps, and resolutions, in our ticketing system. Commissioning of new/replacement devises. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on product performance. Stay up to date on product features, enhancements, and troubleshooting techniques through ongoing training and self-study. Participate in team meetings and More ❯

your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Managing incoming tickets from end-users, covering service requests and incidents Installing and licensing software in response to user needs Ordering and reconciling hardware and peripherals, following up on discrepancies as needed Maintaining adequate stock and accurate … workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Ability to work independently and collaboratively within a team. Excellent written and verbal communication skills. Customer service ethos and problem-solving ability. Proactive in identifying efficiencies and improvements. Grade 5 in GCSE English and Grade 4 in GCSE Maths. Salary, Hours?&?Benefits More ❯

Surrey, London Fire and Security Engineer required for a company based near Dartford To apply for this opportunity you must have or hold the following: • Fire and intruder alarm service experience • Extensive Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Some Installation experience a bonus, but not essential • Ability … security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers covering the South East Benefits Include: • Company Vehicle • Mobile Phone • Stand More ❯

reputable dealership group, offering genuine career growth, a strong earning potential, and a supportive environment. Key Responsibilities Develop integrated sales and aftersales solutions for local business clients, ensuring exceptional customer service Prospect and grow relationships with fleet and SME customers to maximise business opportunities and retention Represent the dealership professionally, maintaining high standards of customer satisfaction Manage … enquiries, prepare quotations, and close B2B sales opportunities Ensure full compliance with FCA regulations in the sale and administration of finance and insurance products Handle customer data in line with Data Protection and GDPR regulations About You Proven experience in automotive business-to-business (B2B) or fleet/commercial vehicle sales Excellent relationship-building and negotiation skills Commercially aware More ❯

an IT support professional with hands-on Windows 11 expertise and a passion for delivering outstanding user support in a fast-paced environment? Chapman Tate are working with a customer who is looking for a proactive Floorwalker to join the team on a contract basis, providing on-site support to end users and ensuring seamless operation of devices, applications … firewall configuration and ensure security settings are correctly applied. Configure, install, and troubleshoot printers and related peripherals. Act as a visible point of contact on the floor, delivering excellent customer service and resolving incidents quickly and efficiently. Escalate complex technical issues where necessary and work closely with support teams to ensure timely resolution. Deliver user education and guidance … experience supporting Microsoft 365 applications. Experience with firewall configuration and network security fundamentals. Strong background in printer deployment and configuration . Excellent communication and interpersonal skills with a proactive, customer-centric mindset. Ability to work both independently and as part of a team. Why Join This Project? Be at the forefront of Windows 11 deployment and support. Work in More ❯

and classroom technology Administering networks, user accounts, and servers Assisting with telephony, Wi-Fi, and connectivity issues Working with colleagues at nearby schools to share knowledge and ensure consistent service What we are looking for Proven IT support experience (ideally within an education setting) Strong knowledge of Windows, Google Workspace, and Apple technologies Familiarity with Microsoft Server, Active Directory … and networking (TCP/IP, DNS, DHCP) Experience supporting a range of hardware and software used in schools – e.g. SIMS, PaperCut, or safeguarding tools Excellent communication and customer service skills – calm under pressure and approachable A flexible, proactive mindset and willingness to learn Desirable Knowledge of Jamf, Apple School Manager, or Chromebook management Experience with VLANs, VPNs, Firewalls More ❯