1 to 25 of 58 Customer Service Jobs in Kent

an apprenticeship role leading to a level 3 qualification (A-level equivalent). The staff member will collaborate with experienced colleagues to gain in-depth understanding and experience of customer support within an academic library. Role The apprentice will be working primarily on the library floor, this campus-based post acts as a first point of help and advice … maintenance issues and defects relating to the building, its environmental controls and equipment on all floors. You will contribute towards staffing the library Help Desk and Reception desk, other service points and front-line duties as required. As part of the library team, you will assist in the delivery of a high quality, customer focused library and open … over 4 days, and one dedicated study day of 7 hours. Actual working days/times to be agreed as per the needs of the service. Deliver an excellent customer experience including assisting users on how to use library resources and equipment. Participate in roaming support to help our users become confident and independent users of the resources available More ❯

Digital Transformation department, responsible for managing the helpdesk. This includes handling enquiries and requests regarding digital services, triaging issues, allocating tasks to relevant teams, and ensuring high standards of customer service across all communications. Main duties of the job Main Duties of the Job Operate and manage a busy Digital Transformation Helpdesk. Handle a range of routine and … necessary. Administrative Support Perform clerical duties as directed by senior digital staff. Maintain clean and safe working areas; report faults and incidents. Order office supplies and support resource management. Customer Service and Communication Provide professional, friendly service via all communication channels. Welcome and assist visitors or redirect them appropriately. Use tact, diplomacy, and empathy when dealing with … and administrative functions. Provide cover and flexibility across the team when needed. Person Specification education/Qualification Essential Good general education (e.g. GCSEs or equivalent, including English) Desirable Formal customer service, IT support, or business administration training Experience Essential Experience working in a helpdesk, call centre, reception or admin support role Experience managing a high volume of enquiries More ❯

Title: 2nd Line Service Desk Engineer - Service Desk - Hybrid ***MUST HAVE MSP EXPERIENCE (MANAGED SERVICES PROVIDER)*** Technical Service Desk Engineer Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT career in a dynamic, customer … Provide 1st & 2nd Line Support, resolving IT issues to the Company's clients Troubleshoot and support systems including Office 365, Active Directory, Group policy, Azure, and networking. Deliver excellent customer service and ensure SLA compliance. Visit customer sites for proactive and reactive support when required Collaborate with the IT team to maintain a positive and professional environment. … Teams, SharePoint, OneDrive, Outlook) and Active Directory. Networking knowledge (firewalls, Wi-Fi, switches, DNS/DHCP, etc) and troubleshooting. Experience with backups (e.g., Veeam, Symantec) and antivirus solutions. Strong customer service, communication, and problem-solving skills. Experience working in a fast paced MSP environment Desirable: - An understanding of basic MAC OS and experience in setup and support issues More ❯

Role Introduction Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support. This is a hybrid role which will see you working remotely most of the time, with occasional travel to … Associate, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs More ❯

plan Gym and retail discounts YuLife Wellbeing & ESG app Employee Assistance Programme and Virtual GP Family friendly policies including enhanced Mat/Pat leave and SPP Free Will writing service Employee Referral Scheme Employee Service Award Scheme Employee Volunteering and matched charitable donations Social events Personal & professional development budget Discounted Travel Educational trips We are looking for a … multiple acquisitions in several sectors. The role is an exciting opportunity for anyone with a keen desire to develop and grow. Some key aspects of the role will include: Customer Service Excellence: Act as the first point of contact for internal and external users requiring assistance with travel technology platforms. Provide timely, empathetic, and effective support to resolve … Proven track record in working in a support environment Ability to take control of a user support issue, good ability to trouble shoot give the end user confidence Excellent customer service skills & customer experience Ability to gather information and demonstrate a methodical approach to trouble shooting Proven track record in training Strong verbal and written communication skills More ❯

Lucrative new business field sales role selling service contracts BDM role with a market-leading global facilities services provider Business Development Manager - Service Contracts Area: SS RM CO CM DA ME CT The Role of Business Development Manager This is a field/home-based business development sales role. You will target B2B businesses with over 300 employees … within the region. This is a new business role where you will be responsible for self-generating appointments and building a strong pipeline. You will be selling an essential service with high demand, making the ability to identify and approach the target market crucial. With high order values, there is significant earning potential the average BDM earns 60K, while … top performers exceed 80K. The role is four days in the field and one day working from home. You will be supported by excellent operational service levels, outstanding customer service, and a world-class marketing team. As a Business Development Manager, you will present tailored solutions to prospective clients. The Company Business Development Manager If you're More ❯

2nd Line Support Engineer Excellent opportunity for an experienced 2nd Line Engineer with MSP experience to join a growing managed service provider delivering high-quality IT support to a broad client base. Full-time, permanent position based in Kent, offering a competitive salary, a range of shift patterns, and excellent progression opportunities. Immediate start available - candidates with MSP experience … please email Who are the client? Our client is a well-established UK-based IT Managed Services Provider supporting hundreds of organisations across the region. Known for delivering excellent customer service, they foster a fast-paced and rewarding environment where employees are encouraged to develop professionally and technically. What will you be doing? This is a hands-on … networking, and cloud services Conducting proactive and reactive client site visits Supporting and mentoring junior engineers Recommending and implementing technical improvements Maintaining accurate documentation and delivering high levels of customer satisfaction What will you need? Solid experience with Windows Server and Windows OS Office 365 administration Hyper-V/VMware Strong understanding of networking (DNS, routing, switching) Experience with More ❯

our own IP and microwave networks. What we are looking for: We're looking for proactive, 'tech-curious', competent and dynamic individuals with excellent communication and problem-solving skills. Customer service focus is a must have as well as a methodical approach with great attention to detail. You'll also need to remain calm under pressure and have … as a specialist in multiple areas of the navigation systems' sensor estate. Contribute to the development and progression of colleagues within the whole team. Work in accordance with agreed service levels, department processes, policies and procedures. Qualifications and Education Requirements: Degree in an electronic engineering or related discipline. Minimum 5 years' hands on experience in a comparable role or … and promote and encourage team working and efficient use of time and resources. Able to influence and negotiate at an individual, team and team to team level, with excellent customer-service skills. Able to demonstrate a high degree of flexibility including out of hours working and forming part of an on-call rota for evenings, weekends and Bank More ❯

wide transformation programme to modernise ways of working - Preparing the business to absorb changes, helping teams to understand the benefits and minimise impact to BAU - Supporting on the new customer journey, moving the customer service team away from the administration side and becoming more advisory for business efficiency - Currently at build phase of the new customer self-service portal - Working on the full end-to-end change from communication and engagement through to team training, go live and post go live support Key Skills for the Change Manager: - Experience with full end-to-end change management - Previous experience working on multiple workstreams - Change management experience on a digital or process automation project - Clear and More ❯

wide transformation programme to modernise ways of working - Preparing the business to absorb changes, helping teams to understand the benefits and minimise impact to BAU - Supporting on the new customer journey, moving the customer service team away from the administration side and becoming more advisory for business efficiency - Currently at build phase of the new customer self-service portal - Working on the full end-to-end change from communication and engagement through to team training, go live and post go live support Key Skills for the Change Manager: - Experience with full end-to-end change management - Previous experience working on multiple workstreams - Change management experience on a digital or process automation project - Clear and More ❯

The Role Reporting to the Head of Sales, you will: Identify and secure new business opportunities across London, focusing on major hotel and restaurant groups. Build and nurture strong customer relationships to deliver growth and maximise revenue opportunities. Manage or co-manage customer New Product Development (NPD) and Existing Product Development (EPD) projects. Take an active role in … price negotiations, ensuring margin and profitability targets are met. Collaborate with internal teams to deliver excellent customer service and project execution. Develop and deliver customer plans and objectives aligned with overall business strategy. Conduct regular customer visits to build trust, identify gaps, and drive business forward. Keep meticulous records of customer activity, sales forecasts, and … project status. Develop in-depth knowledge of products, manufacturing capabilities, and market trends. Contribute to the continuous improvement of business processes and customer engagement. About You Proven track record in new business sales within the drinks sector, particularly into foodservice, hospitality, or distribution channels. Experience selling into key hotel and restaurant groups . Excellent relationship-building and negotiation skills. More ❯

Are you an experienced Service Delivery Manager based in the Kent area, looking to lead a high performing team to provide effective high-quality service, repair and installation works? This role is hybrid, offering the flexibility of working from site, office and home. We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts … Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through Supervisors, manage technical More ❯

Android and iOS devices (preferably in an MDM environment) Strong communication and interpersonal skills Ability to work flexibly and adapt to changing priorities A passion for delivering top-tier customer service Experience working within SLA-driven environments What they offer: Salary up to £30K (dependent on experience) Full-time position (Monday to Friday) Hybrid working opportunities 25 days … scheme DBS Certificate paid for by the company Training and development opportunities Annual salary review Employee of the Month (£100 reward for outstanding contributions) Staff appreciation days and long service awards Friendly, supportive team environment with regular social events More ❯

this blended role, as well as benefiting from support and training to grow skills in the cybersecurity space too! You will be providing a high quality, professional standard of customer service as part of an established IT team and will need to enjoy helping people from children to senior leaders with a logical, consistent approach to problem solving More ❯

What Experience is Required 2+ years in a hands-on IT support role within a Microsoft-based environment Experience supporting Windows PCs, Office 365, Azure, and networking technologies Strong customer service skills with a proactive and analytical approach to problem-solving Salary & Benefits Salary of £30,000 24 days holiday + bank holidays Life cover and Employee Assistance … Aylesford, and surrounding areas. How to Apply Please apply with your CV sent in strict confidence to Kate Morgan at CV Screen for immediate consideration. Alternate Job Titles IT Service Desk Engineer 1st Line Support Technician Desktop Support Analyst IT Helpdesk Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply More ❯

similar alternative products/tools);Essential: Preventative maintenance of Datacentres Responsible for VM/Application backups/snapshots Maintaining a healthy server environment through monitoring, patching and upgrades Good customer service skills for user facing and external supplier facing customers Good Understanding Networking TCP/IP Good understanding of server and other IT and networking hardware Security- Best More ❯

you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term … result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and … SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter ***Please note: This role is based in Kent. Applicants More ❯

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level … of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited to the following as required): Provide best in class technical support to our clients primarily via phone and email but on occasions … issues methodically. Basic experience with policy management (Group Policy & Intune). Experience in support Mac OS X devices. Qualifications: Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support. Relevant professional qualifications a plus Great attitude, team player always willing to pitch in and take on new tasks Proactive/flexible nature What you More ❯

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level … of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited to the following as required): Provide best in class technical support to our clients primarily via phone and email but on occasions … issues methodically. Basic experience with policy management (Group Policy & Intune). Experience in support Mac OS X devices. Qualifications: Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support. Relevant professional qualifications a plus Great attitude, team player always willing to pitch in and take on new tasks Proactive/flexible nature What you More ❯

Salary Up to £36,000 Depending on experience Vacancy Type Permanent/Full Time Job Description Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection … Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you … the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where More ❯

Salary Up to £36,000 Depending on experience Vacancy Type Permanent/Full Time Job Description Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection … Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you … the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where More ❯

Salary Up to £36,000 Depending on experience Vacancy Type Permanent/Full Time Job Description Job title Fire and Security Engineer Function Fire Location Field based Reports to Service Manager (North/South) Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection … Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. When you … the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a team where More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN Manual Handling training Experience working in retail environments on More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN Manual Handling training Experience working in retail environments on More ❯

for a Help Desk Administrator to join their growing team. This is a permanent position, ideal for someone highly organised with excellent communication skills and a proactive approach to customer service. Key responsibilities: Acting as the first point of contact for incoming help desk queries Logging and managing tickets through the internal system Liaising with engineers and internal teams … escalating issues when necessary Providing general administrative support to the wider operations team The ideal candidate will have: Previous experience in a help desk, scheduling, or administrative role Excellent customer service and communication skills A calm and professional manner when dealing with urgent queries Good working knowledge of Microsoft Office and CRM systems Strong organisational skills and attention More ❯