1st Line Technical Support
- Hiring Organisation
- Gerrard White
- Location
- Tunbridge Wells, Kent, South East, United Kingdom
- Employment Type
- Permanent
improve driver safety through advanced video and AI technologies. An accountable, driven self-starter who has an aptitude for problem solving and passion for customer service. A can-do attitude is a must and enjoyment of technology. Ability to learn on the go with attention to detail. Processing service … customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and devices. Triage and process service requests. Obtain footage from our bespoke platform to identify and resolve faults reported. Escalate complex issues to the Technical Support Team Lead for further investigation ...