101 to 125 of 688 Customer Engagement Jobs in London

around the world Achieve your career dreams Job Overview : We are looking for a highly skilled Technical Solution Specialist to bridge the gap between customer requirements and our cutting-edge EV charging products. In this role, you will work closely with customers and internal teams, providing customised technical solutions … activities, and ensuring the successful delivery of tailored EV charging system proposals. This position is ideal for someone with strong technical knowledge and excellent customer-facing skills. Job Description: Pre-Sales Support :Collaborate with the sales team to provide technical expertise and solutions during the pre-sales process. Prepare … technical documentation and support bidding activities, including addressing customer questions and clarifications. Customer Engagement : Engage with customers to analyse their needs and challenges, providing tailored technical solutions that meet their requirements. Present product capabilities, system designs, and solutions to customers, highlighting key advantages and benefits. Solution Design More ❯

around the world Achieve your career dreams Job Overview : We are looking for a highly skilled Technical Solution Specialist to bridge the gap between customer requirements and our cutting-edge EV charging products. In this role, you will work closely with customers and internal teams, providing customised technical solutions … activities, and ensuring the successful delivery of tailored EV charging system proposals. This position is ideal for someone with strong technical knowledge and excellent customer-facing skills. Job Description: Pre-Sales Support :Collaborate with the sales team to provide technical expertise and solutions during the pre-sales process. Prepare … technical documentation and support bidding activities, including addressing customer questions and clarifications. Customer Engagement : Engage with customers to analyse their needs and challenges, providing tailored technical solutions that meet their requirements. Present product capabilities, system designs, and solutions to customers, highlighting key advantages and benefits. Solution Design More ❯

About Odicci Odicci is a gamification platform helping some of the world’s most exciting brands bring customer engagement, CRM, and loyalty strategies to life. From ASDA to SEPHORA and JD Sports, we work with brands that want to create meaningful, measurable customer experiences — and we are … opportunities. What You Will Do Support the commercial team in identifying and developing new business opportunities Research prospects and map out contacts within existing customer accounts Assist in building outreach campaigns (emails, LinkedIn, follow-ups) to start conversations and book meetings Help prepare presentations, reports and materials that support … sales and client engagement Take part in internal brainstorms and contribute ideas to help Odicci grow What We Are Looking For A highly motivated self-starter with a strong work ethic Someone with a competitive spirit who thrives on setting and achieving goals Excellent communication skills – especially written Comfortable More ❯

About Odicci Odicci is a gamification platform helping some of the world’s most exciting brands bring customer engagement, CRM, and loyalty strategies to life. From ASDA to SEPHORA and JD Sports, we work with brands that want to create meaningful, measurable customer experiences — and we are … opportunities. What You Will Do Support the commercial team in identifying and developing new business opportunities Research prospects and map out contacts within existing customer accounts Assist in building outreach campaigns (emails, LinkedIn, follow-ups) to start conversations and book meetings Help prepare presentations, reports and materials that support … sales and client engagement Take part in internal brainstorms and contribute ideas to help Odicci grow What We Are Looking For A highly motivated self-starter with a strong work ethic Someone with a competitive spirit who thrives on setting and achieving goals Excellent communication skills – especially written Comfortable More ❯

their communities and foster meaningful advocacy. In this role, you'll be at the forefront of designing and optimising CRM strategies that drive loyalty, engagement, and long-term brand success. The Business Duel is a SaaS company on a mission to make Brand Advocacy the industry standard playbook for … brand expertise with seasoned SaaS experience. The Role Strategic Development: Lead the development and execution of CRM strategies that align with brand goals, enhancing customer engagement and loyalty. Implementation: Build, refine, and scale CRM workflows, campaigns, and touch-points, ensuring seamless integration with existing systems and processes. Data … Driven Insights: Analyse customer data to inform CRM initiatives, identifying trends and opportunities to create impactful marketing strategies. Collaboration: Partner with internal teams and external stakeholders to deliver CRM solutions tailored to the needs of beauty, fashion, and MarTech brands. Optimisation: Continuously monitor and optimise CRM performance, implementing best More ❯

Emarsys, An SAP Company, is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies - crowdsourced from leading brands across your industry - our … be hybrid from our London office with occasional and flexible office attendance (1-2 days a week) General requirements Previous helpdesk experience or a customer facing role is a must Sound technical knowledge and experience in web technologies (HTML/DNS/Email/Internet protocols/API/ More ❯

free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client's consumer-facing website. … and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel More ❯

Miro's Customer Experience includes the following teams: Professional Services, Renewals, Customer Success, Customer Support, and Customer Education. All teams are focused on our mission of empowering our customers to create the next big thing! The Customer Success team is a global group and this … role sits on our Northern Europe team on the Strategic Customer Success Team. Our team is focused on delighting our customers by being a strategic partner, and by ensuring they rapidly achieve value with Miro as they drive innovation with their teams. About the Role Miro is growing its … Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team! A Strategic Customer Success Manager's primary responsibility is to ensure our customers realize the value from the investment they have made in Miro. In order to accomplish this, you will More ❯

Job ID: Ring of Security Limited (UK) Overview: Blink, a smart home security brand within Amazon Devices, is seeking a data-driven and customer-obsessed Digital/Lifecycle Marketing Manager to lead and execute innovative marketing campaigns in the EUK region. In this pivotal role, you will be responsible … growth through digital marketing, with a strong focus on email marketing, promotions, subscriptions, and managing performance-based campaigns. You will have ownership of the customer lifecycle, from activation to retention, leveraging paid marketing channels and optimizing subscription-driven initiatives. As part of the Blink/Ring marketing team, this … role will work cross-functionally with product, business development, creative, and engineering teams to develop, execute, and scale campaigns that drive customer engagement, acquisition, and revenue. This is an exciting opportunity to own high-impact marketing programs and shape Blink's digital marketing strategy in the EUK market. More ❯

UX DESIGN ENHANCEMENTS - MULTICHANNEL RETAIL BRAND This British retail brand has a renewed focus on their online customer experience and need a UX/UI designer to join their scaling ecommerce team. With some exciting site enhancements in the pipeline and tonnes of conversion optimisation opportunity there'll be … A digital native designer with proven ecommerce experience - a track record of UX site enhancements and an ability to test design solutions to maximise customer engagement From shaping A/B tests to simplifying complex journeys your work will have a direct impact on conversion and customer … A designer who knows how to turn insight into clean, conversion-boosting UX What you’re great at: Spotting opportunities for site enhancement, discovering customer pain points and delivering design solutions that solve these problems Designing user flows that balance brand identity and commercial performance Owning and iterating UX More ❯

Senior Account Executive, French-speaking London Emarsys, An SAP Company, is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies - crowdsourced from More ❯

Role – Principle – Digital Marketing & Customer Experience Strategist Technology – Marketing & Customer Experience Technology Location – UK Compensation – Competitive (including bonus) Role Developing and implementing strategies and technology solutions that enhance customer engagement, improve user experiences, and leverage technology to drive measurable marketing outcomes. Become a trusted advisor to … customers and also to internal stakeholders in driving customer’s and our own business growth. The ideal candidate will have a passion for blending marketing strategy with cutting-edge consumer experience technology, driving the integration of advanced technologies into our client’s marketing initiatives. Experience 15+ years of overall … solutions & applications including Digital Commerce, Marketing Automation, Campaign Management 10+ years of marketing automation platforms (e.g. Adobe Experience suite, Marketo, Salesforce Marketing Cloud) and customer relationship management (CRM) systems. 10+ years of experience with data analytics tools (e.g., Google Analytics, Tableau) and leveraging data to drive decisions. Expertise in More ❯

Role – Principle – Digital Marketing & Customer Experience Strategist Technology – Marketing & Customer Experience Technology Location – UK Compensation – Competitive (including bonus) Role Developing and implementing strategies and technology solutions that enhance customer engagement, improve user experiences, and leverage technology to drive measurable marketing outcomes. Become a trusted advisor to … customers and also to internal stakeholders in driving customer’s and our own business growth. The ideal candidate will have a passion for blending marketing strategy with cutting-edge consumer experience technology, driving the integration of advanced technologies into our client’s marketing initiatives. Experience 15+ years of overall … solutions & applications including Digital Commerce, Marketing Automation, Campaign Management 10+ years of marketing automation platforms (e.g. Adobe Experience suite, Marketo, Salesforce Marketing Cloud) and customer relationship management (CRM) systems. 10+ years of experience with data analytics tools (e.g., Google Analytics, Tableau) and leveraging data to drive decisions. Expertise in More ❯

data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. … Reporting to and working closely with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You … Take ownership of managing and growing relationships with key clients, ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning More ❯

experts are focused on creating meaningful impact and making a real difference for our customers. Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces. Innovation: Trusted by over … learn more about the opportunity and how you can have a positive impact! About the Role The Renewals Specialist will support our CSMs and customer success management methodologies, to be accountable for understanding and supporting the customer's EHS/ESG/Chemical Management business strategy and challenges. … a sustainable predictable manner. Key Responsibilities: Renewal Management: Manage the end-to-end renewal process, including contract negotiations, pricing discussions, and ensuring timely renewals. Customer Engagement: With our larger clients we work closely with our CSMs as they develop and maintain strong relationships with key stakeholders within customer More ❯

evolutions, identifying the natural solution for their needs that will support them to grow and change their business. You will be responsible for leading customer engagement around two key components of our Cloud & Applications portfolio. Firstly, what we call Developer Velocity; how we empower the Developer & Engineering communities … observing the impact that software code is having on end users, our customers have the power to grow and differentiate. Secondly, you will lead customer engagement around our Public Cloud portfolio. As our customers continue to adopt public cloud at speed, our role is to help them take … opportunities: What you'll do Identify Developer Velocity & Public Cloud opportunities and develop pipeline within Customers Provide end-to-end opportunity ownership Assist the customer through a process of understanding their requirements, defining a solution, creating a compelling proposition and will be responsible for negotiating commercials and closing the More ❯

and developers in the Open Source Community. What you will do: Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities Understand customers' technical infrastructure, hardware, processes, and products Deliver key portfolio updates and assist customers … Perform initial or secondary investigations and respond to online and phone support requests Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams Provide advice and guidance to customers about their current and future use of Red Hat's offerings Perform technical reviews and share knowledge … to proactively identify and prevent issues Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans Build a sense of trust with customers and serve as their advocate within Red Hat Engage with Red Hat Engineering teams to help develop More ❯

trading strategy to achieve and exceed revenue, margin, and profitability targets. Monitor and analyse performance metrics (e.g., sales, conversion rates, average order value, and customer retention) to identify opportunities and address challenges. Understand P&L top and bottom line dynamics, steer initiatives to support a profitable grow Steer the … development of data-driven pricing, merchandising, and promotional strategies to optimize performance and meet customer needs. Customer-Centric Consumer Experience Place the customer at the centre of all trading activities, ensuring seamless and personalized shopping experiences. Collaborate with UX/UI teams to optimize the digital customer journey, from discovery to purchase. Use insights and data to understand customer behaviour and adapt trading strategies to meet evolving preferences. Stakeholder Management and Business Alignment Partner with cross-functional teams, including Marketing, Product, Merchandising, and Operations, to ensure cohesive strategy execution. Influence senior leadership with insights and More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a … way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a … way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward More ❯

Customer Technical Architects, London, UK About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards … by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to … help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. Sr. Customer Technical Architects are expert customer-centric technical thought leaders and trusted advisors within the organization. Sr. CTAs handle complexities from both a business and technical perspective for large/ More ❯

Sr. Customer Technical Architect (German Speaking) Customer Technical Architects, London, UK About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our … located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. What You'll Do: Sr. Customer Technical Architect's are expert customer-centric technical thought leaders and trusted advisors within the organization. Sr. CTA's handle complexities from both … a business and technical perspective for large/enterprise global accounts. Additionally, they ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success and enabling our customers, organization-wide, to use the full suite of LogicMonitor products and features to More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across … each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across … each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯

transformation for the Aspire Airport Lounge brand. This role requires an experienced CRM professional with strong Salesforce expertise, a data-driven approach, and a customer first mindset. The ideal candidate will have a strong background in CRM Management and Loyalty alongside a blend of technical skill and strategic vision … ensuring that our CRM efforts support both customer satisfaction and revenue growth. As a CRM Manager, you will leverage data-driven insights to inform strategy, working closely with cross-functional teams to implement personalised campaigns. They are also responsible for the optimisation of our CRM experience and strategy across … each stage of the customer lifecycle including engagement, conversion, and retention. The post-holder will be confident in working with external digital and marketing agency partners to ensure delivery on agreed objectives and value for money for Aspire Airport Lounges. Job Responsibilities: CRM Management Lead CRM integration and More ❯