101 to 125 of 203 Customer Engagement Jobs in London

Business Development Representative - UK, Nordics & DACH Emplifi's unified customer engagement platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product … to cold call, as your success will depend on high levels of activity on the telephone and online tools like LinkedIn and Vidyard. An understanding of social marketing and customer experience tools would be beneficial to the role. What You'll Do Here Identify and contact key, relevant decision makers responsible for leading brands with a view of driving … information during our recruitment process in the Emplifi Recruitment Privacy Statement. Outpace your competition with easy-to-use, innovative solutions We're recognized as a market leader in innovation, customer support, and ease of use from these organizations. More ❯

success working with multiple layers of a client organisation Primary liaison between a client and Sagacity, ensuring that clients receive the necessary resource, support, expertise and benefit from excellent customer service Responsible for providing consulting to support internal and client projects based on demand; extremely strong client-facing and teamwork skills including Project Management, Business Analysis, Data Analysis, Change … to the growth and future success of Sagacity Take the lead where required on commercial discussions, business development work and thought leadership Responsible for providing support to the Sagacity Customer Engagement and Client Services Teams regarding the scoping and detailed planning of new assignments Responsible for providing detailed customer insights to the wider Sagacity team to support More ❯

workshops and gaining process approvals Identification and quantification of process improvements e.g. opportunities for efficiencies, system change/automation, use of additional data, governance and reporting Understanding and mapping customer journeys, identifying pain points and opportunities for improvement Ensuring that Business Requirements are fully developed, documented and prioritised with acceptance criteria Ensuring that Business Requirements are analysed fully, with … appropriate engagement from the business teams including the review of current processes and data sources to ensure that they align with the business or project objectives Lead the business analysis activities including working with client and third-party supplier business analysts and technical teams, as appropriate, ensuring project governance is adhered to and that the management of BA tasks … the strategy where required Highly competent with documenting training material and delivering the training where required Responsible for identifying and submitting client development opportunities to the Commercial Product Management, Customer Engagement and Client Services Teams for increased sales opportunities Requirements c. 5+ years experience in a Business Analyst role, ideally within a financial institution, telco or utilities provider More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

not just what they've bought before. What You'll Do Build & optimise recommendation/personalisation models . Drive incremental targeting beyond repeat-purchase patterns. Apply predictive analytics to customer behaviour & purchase history. Use Python (essential), SQL , and ideally PySpark to deliver insights. Collaborate with Product, Content, and Data Science to align models with business goals. Translate data into … Skills Python (essential) SQL (advanced querying & analysis) Predictive Modelling Recommendation Engines/Recommender Systems Personalisation Models PySpark/Spark (desirable) Data Analysis & Insight Generation Machine Learning (applied, not academic) Customer Behaviour Analytics Incremental Targeting/Uplift Modelling A/B Testing & Experimentation Data Visualisation (Tableau, Power BI, etc.) Experience (ideal profile) Strong background in data analysis with predictive modelling … applications. Hands-on experience building or optimising recommendation systems. Proven ability to work with large datasets using Python and SQL. Exposure to personalisation in e-commerce/advertising/customer engagement settings. Experience delivering data-driven insights that directly influence product or marketing outcomes. Comfortable collaborating across Product, Content, and Data Science teams. Bonus: exposure to Generative AI More ❯

team dedicated to providing exceptional D365 CE solutions!. Our client is seeking a D365 CE Technical Architect to become an essential part of their client's Dynamics 365 Customer Engagement team. This Flexible, remote role offers you the chance to influence the direction of innovative solutions while collaborating with talented professionals. Key skills and experience required: - Expertise … in Microsoft Dynamics CRM with a strong technical background - Proven experience in solution architecture, design, and implementation - Ability to understand customer needs and translate them into functional specifications - Strong problem-solving skills and a proactive approach to project challenges - Excellent communication skills, fostering collaboration among team members This opportunity is ideal for a motivated individual who is passionate about More ❯

team dedicated to providing exceptional D365 CE solutions!. Our client is seeking a D365 CE Technical Architect to become an essential part of their client's Dynamics 365 Customer Engagement team. This Flexible, remote role offers you the chance to influence the direction of innovative solutions while collaborating with talented professionals. Key skills and experience required: - Expertise … in Microsoft Dynamics CRM with a strong technical background - Proven experience in solution architecture, design, and implementation - Ability to understand customer needs and translate them into functional specifications - Strong problem-solving skills and a proactive approach to project challenges - Excellent communication skills, fostering collaboration among team members This opportunity is ideal for a motivated individual who is passionate about More ❯

Go-to-Market Strategy, Multi-channel coordination, Partnership management, Data Analysis, Enterprise Sales Strategy, Customer Engagement, Communication Strategy Employment Type: Full Time Locations to Work: Hybrid London, UK Position Roles Partnership Marketing BDM (Business Development Manager) Who you are Quantexa is a decision intelligence platform that helps public and private companies uncover hidden risks and identify new opportunities. More ❯

delivery & support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving skills, customer engagement and a pragmatic approach will be required to be successful in this role. The Role Working within a team to provide second and third line support and More ❯

industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Customer Success Manager focused on operations at Plentific, your primary responsibility is to ensure that day-to-day customer engagement, account hygiene, and internal alignment are executed with … excellence. You will manage the operational components of the customer lifecycle from onboarding through to renewal ensuring accurate documentation, process consistency, and timely execution. This role is ideal for someone highly organised, process-oriented, and passionate about driving efficiency and accountability in customer success operations. Responsibilities Deliver training to clients on all available Plentific modules. Ensure end users … Support the Strategic Account Director by attending QBRs from an operational perspective, providing KPI data, insights, and recommendations for improvement. Build and maintain excellent client relationships to ensure high customer satisfaction and retention. Work closely with cross-functional teams including Product, Support, Onboarding and Implementations. Raise and track escalations effectively with internal stakeholders. Schedule and conduct periodic client operational More ❯

This fast-growing consumer brand is a market leader in its sector. Operating internationally, they combine creativity with data-driven decision-making to fuel rapid growth and long-term customer engagement! THE ROLE As a Senior Analyst, you can expect to be involved in the following: Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and More ❯

This fast-growing consumer brand is a market leader in its sector. Operating internationally, they combine creativity with data-driven decision-making to fuel rapid growth and long-term customer engagement! THE ROLE As a Senior Analyst, you can expect to be involved in the following: Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and More ❯

will act as a strategic and trusted advisor to enterprise clients, helping them unlock the full potential of Uniphore’s AI platform. You’ll drive solutioning and innovation across customer engagements, turning complex business challenges into AI-powered opportunities. Key Responsibilities Lead technical discovery sessions to understand client objectives, data environments, and AI readiness. Design and deliver impactful AI …/LLM-powered solutions aligned with customer goals and industry best practices. Translate technical capabilities—particularly around Generative AI and LLMs and Uniphore’s Platform—into compelling business outcomes. Partner closely with Sales, Product, and Engineering teams to ensure scalable, client-centric solutions. Continuously monitor AI advancements and translate insights into strategic recommendations. Support customer enablement through workshops … Acumen Ability to contextualize solutions within specific industries (e.g., telecom, BFSI, healthcare). Experience aligning AI use cases to measurable business value (e.g., cost savings, efficiency, CX improvement). Customer-Facing Skills Exceptional communication and storytelling abilities—comfortable with both C-level conversations and deep-dive technical workshops. Strong documentation and presentation skills, with a knack for simplifying complex More ❯

will act as a strategic and trusted advisor to enterprise clients, helping them unlock the full potential of Uniphore’s AI platform. You’ll drive solutioning and innovation across customer engagements, turning complex business challenges into AI-powered opportunities. Key Responsibilities Lead technical discovery sessions to understand client objectives, data environments, and AI readiness. Design and deliver impactful AI …/LLM-powered solutions aligned with customer goals and industry best practices. Translate technical capabilities—particularly around Generative AI and LLMs and Uniphore’s Platform—into compelling business outcomes. Partner closely with Sales, Product, and Engineering teams to ensure scalable, client-centric solutions. Continuously monitor AI advancements and translate insights into strategic recommendations. Support customer enablement through workshops … Acumen Ability to contextualize solutions within specific industries (e.g., telecom, BFSI, healthcare). Experience aligning AI use cases to measurable business value (e.g., cost savings, efficiency, CX improvement). Customer-Facing Skills Exceptional communication and storytelling abilities—comfortable with both C-level conversations and deep-dive technical workshops. Strong documentation and presentation skills, with a knack for simplifying complex More ❯

will act as a strategic and trusted advisor to enterprise clients, helping them unlock the full potential of Uniphore’s AI platform. You’ll drive solutioning and innovation across customer engagements, turning complex business challenges into AI-powered opportunities. Key Responsibilities Lead technical discovery sessions to understand client objectives, data environments, and AI readiness. Design and deliver impactful AI …/LLM-powered solutions aligned with customer goals and industry best practices. Translate technical capabilities—particularly around Generative AI and LLMs and Uniphore’s Platform—into compelling business outcomes. Partner closely with Sales, Product, and Engineering teams to ensure scalable, client-centric solutions. Continuously monitor AI advancements and translate insights into strategic recommendations. Support customer enablement through workshops … Acumen Ability to contextualize solutions within specific industries (e.g., telecom, BFSI, healthcare). Experience aligning AI use cases to measurable business value (e.g., cost savings, efficiency, CX improvement). Customer-Facing Skills Exceptional communication and storytelling abilities—comfortable with both C-level conversations and deep-dive technical workshops. Strong documentation and presentation skills, with a knack for simplifying complex More ❯

will act as a strategic and trusted advisor to enterprise clients, helping them unlock the full potential of Uniphore’s AI platform. You’ll drive solutioning and innovation across customer engagements, turning complex business challenges into AI-powered opportunities. Key Responsibilities Lead technical discovery sessions to understand client objectives, data environments, and AI readiness. Design and deliver impactful AI …/LLM-powered solutions aligned with customer goals and industry best practices. Translate technical capabilities—particularly around Generative AI and LLMs and Uniphore’s Platform—into compelling business outcomes. Partner closely with Sales, Product, and Engineering teams to ensure scalable, client-centric solutions. Continuously monitor AI advancements and translate insights into strategic recommendations. Support customer enablement through workshops … Acumen Ability to contextualize solutions within specific industries (e.g., telecom, BFSI, healthcare). Experience aligning AI use cases to measurable business value (e.g., cost savings, efficiency, CX improvement). Customer-Facing Skills Exceptional communication and storytelling abilities—comfortable with both C-level conversations and deep-dive technical workshops. Strong documentation and presentation skills, with a knack for simplifying complex More ❯

customers with a great experience, showcasing preliminary insights and clearly communicating the value and benefits of Kallikor solutions. You'll play a crucial role in defining our approach to customer engagement, leveraging your analytical and consulting expertise as you work with customers across various domains, including supply chain, logistics, and warehouse operations. You'll collaborate closely with internal … product and engineering teams, aligning customer needs with the capabilities and strategic direction of our products. Understand customer and user stakeholders, their relationships, pain points and needs Develop strong relationships with customers, delivering an excellent experience Conduct initial data analysis and discovery to shape tailored customer solutions Create impactful demos and presentations that clearly demonstrate rapid value … strongly preferred Excellent communication and collaboration skills, with demonstrated experience building effective relationships with stakeholders and clients Strong communication skills, able to bring value propositions to life for a customer audience as well as tailor technical messages appropriately Proven ability to deliver impactful results both independently and collaboratively within small teams Ability to prioritise and simplify effectively to deliver More ❯

of clients. You’ll play a key role in delivering secure, efficient, and well-supported cloud infrastructure, primarily around Microsoft technologies. You’ll also support infrastructure improvements, lead certain customer interactions, and be a technical point of contact for both internal colleagues and external partners. Key Responsibilities: Cloud & Infrastructure Delivery Configure, deploy and maintain cloud environments. Create and maintain … deployment and reporting scripts. Lead firewall configurations and updates (FortiGate preferred). Manage security/network documentation and updates. Customer Engagement & Support Act as a trusted point of contact for assigned clients. Communicate technical changes clearly while staying within scope and budget. Contribute to feedback loops between the business and clients. Skills & Experience Required: Technical Must-Haves Solid More ❯

blogs, articles, and social media What you’ll do • Lead and Manage Projects: Oversee data migration projects using SAP Data Services or Syniti ADMM, ensuring successful execution and delivery. • Customer Guidance: Assist clients in understanding and selecting the appropriate tools for their data migration needs, including Syniti ADMM, SAP Data Services, and other tools. • Innovate and Drive Value: Develop … packaged content while safeguarding clients’ core requirements and competitive advantage. • Global Project Delivery: Collaborate with Capgemini consultants in the UK and internationally to deliver projects on time and meet customer expectations The role combines technical expertise, leadership skills, and strategic thinking to oversee and manage the data integration design function within an organization. It provides direction, manage resources, collaborate … Migration: Skilled in managing and leading data migration teams within SAP S/4HANA implementations. • Capability Building: Experience in developing capabilities within the practice, leveraging SAP technologies. • Innovation and Customer Engagement: Proven ability to drive innovation and work with customers, internal teams, and across multiple geographies. • Experience in selling creating compelling propositions to customers: Experience of selling & delivering More ❯

of CRM Platforms - 12 month FTC We're seeking an experienced CRM leader to own and optimise our client's Salesforce, HubSpot, and related platforms, ensuring they drive growth, customer engagement, and operational excellence. You'll oversee CRM strategy, platform management, data integrity, and vendor relationships, working closely with sales, marketing, finance, and technology teams to enable seamless … CRM strategy with commercial goals and budget management. About You: Proven track record in senior CRM leadership roles, ideally in the events or media sector. Strong understanding of B2B customer data, lifecycle management, and sales processes. Skilled in managing complex technology projects and multi-vendor environments. Excellent leadership, communication, and influencing skills. This is a London-based role reporting More ❯

be eligible for SC (5 years UK residency) Overview: Our Consulting client is seeking a hands-on Dynamics 365 CE Developer to lead the development and implementation of D365 Customer Engagement and Power Platform solutions as part of an agile delivery team. This is a project-focused role with exposure to the wider Microsoft stack and DevOps practices. More ❯

be eligible for SC (5 years UK residency) Overview: Our Consulting client is seeking a hands-on Dynamics 365 CE Developer to lead the development and implementation of D365 Customer Engagement and Power Platform solutions as part of an agile delivery team. This is a project-focused role with exposure to the wider Microsoft stack and DevOps practices. More ❯