76 to 100 of 203 Customer Engagement Jobs in London

environment. SALES TEAM SUPPORT OFFICER ROLE: Sales Team Support – Assist the AEs with significant client pitches, post-sales follow-up, and managing trial logistics to ensure smooth onboarding and engagement Marketing Coordination – Getting hands-on with our marketing efforts, supporting campaigns, managing our CRM (we use HubSpot), and ensuring the GTM Team has the necessary collateral to shine in … front of our clients Customer Engagement – Collaborate with Trading Solutions (TS) to improve customer interactions and support ongoing engagement strategies Event Preparation – Assist in planning and executing industry events, ensuring materials and schedules are in place, as well as getting stuck into organising our company social events! Administrative Support – Handle scheduling, data entry, and reporting on … sales performance metrics Performance Monitoring – Track key sales and customer success indicators, ensuring data accuracy and reporting insights to the team Performance Management – creating reports and a dashboard to track sales team activity, attainment of targets and performance continuity General Admin – assisting the business & Exec with general admin, from production of reports, to minute taking, or other duties as More ❯

to cover a key maternity leave. This is a rare opportunity to take on a role that’s both strategic and hands-on , with a sharp focus on driving customer engagement and growth across the DACH region (Germany, Austria, Switzerland) and the UK. The Role You’ll own and execute multi-channel engagement lifecycle programmes across email … integrated marketing to deliver high-impact campaigns. Analyse campaign performance, generate insights, and recommend actionable improvements. Manage budgets, forecasts, and performance reporting. Run A/B testing to enhance engagement and conversion across the customer journey. What We’re Looking For Fluent German & English – essential for the DACH market focus. Minimum 5 years’ experience in CRM or digital More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯

in line with UK Go-to-Market (GTM) Strategies. The role will primarily be focused on supporting activity within the Pre-sales and bidding space. Through pragmatic, effective and customer focused presales, the role holder will contribute to targeted growth across our GTM. Working as part of the Netcompany GTM team the Data & AI Pre-sales Lead will support … all aspects of presales customer engagement, including exploratory meetings, workshops, bids, and overall account strategy discussions. They will be able to demonstrate and document all aspects of Netcompany focused solutions and so requires a broad technical understanding across Data & AI, Cloud, Solution Architecture, Data Engineering/Science/Governance and DevOps or DataOps, leveraging our capabilities and expertise … of Netcompany and supports lead generation, working with colleagues in Products & Marketing, and external lead gen agencies as appropriate Identify & propose new/refined Netcompany propositions based on market & customer needs analysis Provide feedback internally on customer needs and requirements Maintain an overall understanding of the technical and commercial developments within the markets in which Netcompany operate Maintain More ❯

software house and be guided by some of the brightest minds in this field. On a daily basis, you will be working as a Pre-Sales advisor, supporting in Customer Success, while working closely with R&D and Engineering Location: You can choose to be based from Central London or Cambridge 3 days in office/2 days remote … a STEM, Humanities or Law related discipline At least AAB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Outstanding customer-facing skills with a sales spark A motivated self-starter with a problem-solving attitude Strong aptitude for picking up technologies Ability to work with autonomy and as part … Pre-Sales Engineer/Product Associate You will be the main point of contact and liaise with clients, and internal teams through the pre-sales stage Understand early-stage customer requirements and support in building a customised solution in meeting their needs Support the Account Executives & Customer Success Managers Liaise closely with R&D and Engineering teams What More ❯

ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more … effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with … resources and materials to facilitate the expansion of our processes across various industries and regions. We are seeking a highly skilled and experienced Principal/Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team . The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS More ❯

ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more … effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with … resources and materials to facilitate the expansion of our processes across various industries and regions. We are seeking a highly skilled and experienced Principal/Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team . The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

DATA ANALYST – CRM & CUSTOMER INSIGHTS LONDON – HYBRID (2 days in office) UP TO £46,000 THE COMPANY A globally recognised retail brand is expanding its data and analytics team in London. The business is investing heavily in data-driven CRM, customer insights, and analytics capabilities, and this role will sit at the heart of that transformation! THE ROLE … As a Data Analyst, you can expect to be involved in the following:P Pulling, analysing, and presenting customer data and insights Becoming the SME for CRM journeys, customer segmentation, and campaign performance Owning CRM reporting and developing dashboards Leveraging Python & SQL to automate BAU reporting and campaign processes Spotting signals, trends, and opportunities within the customer base Going beyond the numbers to tell a story with data and influence strategy Collaborating closely with CRM and data strategy colleagues to shape customer engagement initiatives YOUR EXPERIENCE Strong SQL skills (essential) Python (highly desirable, particularly for automation) Tableau/DataIQ or similar visualisation tools Experience working with large customer databases Background in retail or More ❯

qualifying new business bychat, phone and/or email. Often the first point of contact with prospective customers, the Business Development Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype's fonts, technology, and expertise. The Business Development Representative will interact with prospective customers … via telephone, email and online chat. Leads result from direct customer requests forquote or licensing information; marketing qualification based on lead scoring process; or others identified through marketing programs and/or prospect's behaviour. This individual will have responsibility for a set of personal goals that may include appointments, trial commitments, etc Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. What you'll be doing : Manage inbound sales requests received via web, email, and phone. Outbound prospecting to build pipeline for Inside Sales Team. Ensure efficient lead routing to appropriate sales teams. More ❯

monetisation strategy across DTT, OTT, and Audio landscapes . You will play a pivotal role in shaping how Arqiva delivers value to the market, drives revenue growth, and strengthens customer engagement. Key Responsibilities: Define and Drive Strategy: Develop and articulate a clear, compelling monetisation product strategy for Arqiva, aligned to market trends and business objectives across DTT, OTT, and … Audio. Market Advocacy: Act as the voice of the market, identifying opportunities and challenges in the media and broadcast space to inform product decisions. Customer Engagement: Build and maintain strong customer relationships to capture insights, validate concepts, and support the development of new business opportunities. Product Innovation: Lead the design, development, and enhancement of products and capabilities More ❯

monetisation strategy across DTT, OTT, and Audio landscapes . You will play a pivotal role in shaping how Arqiva delivers value to the market, drives revenue growth, and strengthens customer engagement. Key Responsibilities: Define and Drive Strategy: Develop and articulate a clear, compelling monetisation product strategy for Arqiva, aligned to market trends and business objectives across DTT, OTT, and … Audio. Market Advocacy: Act as the voice of the market, identifying opportunities and challenges in the media and broadcast space to inform product decisions. Customer Engagement: Build and maintain strong customer relationships to capture insights, validate concepts, and support the development of new business opportunities. Product Innovation: Lead the design, development, and enhancement of products and capabilities More ❯

monetisation strategy across DTT, OTT, and Audio landscapes . You will play a pivotal role in shaping how Arqiva delivers value to the market, drives revenue growth, and strengthens customer engagement. Key Responsibilities: Define and Drive Strategy: Develop and articulate a clear, compelling monetisation product strategy for Arqiva, aligned to market trends and business objectives across DTT, OTT, and … Audio. Market Advocacy: Act as the voice of the market, identifying opportunities and challenges in the media and broadcast space to inform product decisions. Customer Engagement: Build and maintain strong customer relationships to capture insights, validate concepts, and support the development of new business opportunities. Product Innovation: Lead the design, development, and enhancement of products and capabilities More ❯

monetisation strategy across DTT, OTT, and Audio landscapes . You will play a pivotal role in shaping how Arqiva delivers value to the market, drives revenue growth, and strengthens customer engagement. Key Responsibilities: Define and Drive Strategy: Develop and articulate a clear, compelling monetisation product strategy for Arqiva, aligned to market trends and business objectives across DTT, OTT, and … Audio. Market Advocacy: Act as the voice of the market, identifying opportunities and challenges in the media and broadcast space to inform product decisions. Customer Engagement: Build and maintain strong customer relationships to capture insights, validate concepts, and support the development of new business opportunities. Product Innovation: Lead the design, development, and enhancement of products and capabilities More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

innovation, commercial success, and a strong people-first culture. They are now seeking an experienced Head of CRM Platforms to lead the organisation’s CRM strategy and execution, driving customer engagement and maximising the value of data across the business. The Role In this senior, strategic position, you will oversee the organisation’s CRM platforms (currently Salesforce and … You’ll act as the lead authority on CRM usage, working closely with sales, marketing, finance, data, and technology teams to streamline operations, enhance reporting accuracy, and create seamless customer journeys. Key Responsibilities Lead the end-to-end CRM strategy, ensuring reliability, scalability, and usability. Oversee integration, configuration, and optimisation of Salesforce, HubSpot, and related systems. Drive CRM adoption … guidance. Partner with commercial and operational teams to enable effective targeting, reporting, and performance tracking. Collaborate with data teams to ensure accurate, timely data flow into reporting tools and customer platforms. Manage relationships with vendors and external CRM specialists. Uphold data governance, security, and compliance standards. Manage budgets and vendor contracts in line with strategic technology goals. Continuously evolve More ❯

. You can influence stakeholders on technical priorities and strategy through data-driven proposals and communicate ideas effectively to diverse audiences including leadership. You have excellent judgment in prioritizing customer experience, business needs, and technical design to maximize impact. Key job responsibilities You will develop the product strategy and vision for key features, outline business requirements for a scalable … solve complicated problems. As a Sr. PMT, you will operate with a high degree of autonomy in an ambiguous, complex environment. You will spearhead multiple workstreams from ideation and customer engagement through development, implementation, launch, and scaling. BASIC QUALIFICATIONS - 8+ years of experience in end-to-end product development of large-scale, complex, and globally scalable technical products. More ❯