76 to 100 of 496 Customer Engagement Jobs in London

Associate Customer Engagement Manager page is loaded Associate Customer Engagement Manager Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R98317 About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on … helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below … About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis RiskNarrative product, responsible for deliveringStrategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role More ❯

globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM, Lead will manage Strategic accounts and our Emea Renewals Team. The responsibilities include managing and optimizing the efforts and activities of Strategic Customer Success … realization. This key leadership role drives improving the team's performance results with strong operations, execution, efficiency, and scale. The goal will be to drive measurable outcomes to increase customer retention, business expansion, adoption and customer satisfaction within regional accounts. The Strategic CSM, Lead plays a pivotal role in ensuring the company's growth and reputation by fostering … long-term, successful customer relationships. This position requires a blend of strategic thinking, operational prowess, and exceptional leadership to drive success within the region. What You'll Do Team Leadership: Player coach as a Strategic Customer Success Manager and leading a team of Renewal Managers along with other cross-functional team partners and professionals. Foster a collaborative and More ❯

a 6-month contract. The ideal candidate will possess in-depth expertise in Microsoft Power Platform, specifically in Canvas Apps, and have a strong working knowledge of Dynamics 365 Customer Engagement (D365 CE) . You will be responsible for designing, developing, and deploying custom business applications that streamline operations and enhance user experience. Key Responsibilities: Design and develop … solutions. Troubleshoot and resolve technical issues in a timely manner. Required Skills & Experience: Proven experience with Microsoft Power Platform, especially Canvas Apps. Strong hands-on experience with Dynamics 365 Customer Engagement (D365 CE). Proficiency in Power Automate, Dataverse, and Common Data Service (CDS). Ability to build responsive, user-friendly interfaces in Power Apps. Experience with integrating More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. Key Responsibilities: Plan, execute, and optimise multi-channel digital marketing campaigns - including paid media, SEO, email, and social media - to drive lead generation and customer engagement … channels including SEO, PPC, email marketing, social media advertising, and multi-channel content strategy AI-Enhanced Marketing Proficiency: Knowledge of LLMs and their application in digital content creation and customer engagement strategies. Industry Knowledge: Solid understanding of the Financial Services sector (desired), including financial products, regulatory frameworks, and market trends to ensure marketing strategies are targeted, compliant, and … effective Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign Manager, and social media scheduling and reporting tools Content Development: Skilled in writing engaging, accurate, and SEO More ❯

AWS India - Maharashtra AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Analytics/AIML/GenAI background, and sales skills necessary to help companies transform their … ML Sales Specialist, you will be at the forefront of driving adoption and revenue growth for AWS's GenAI/ML services. Your role will involve identifying high-value customer opportunities within a specific territory, and engaging with AWS customers to understand their needs and align them with AWS solutions. You will leverage your consultative expertise to become a More ❯

Senior Business Central Functional Consultant to take a key role in Xpedition's efforts to help continue to build a Dynamics 365 Business Central Practice that sits alongside our Customer Engagement and Data & Insights Practices. Xpedition are looking for a Senior Functional Consultant to join our ever-growing team. The main aspects of the role are understanding customer … requirement as the role will at times be client facing and the successful candidate will also be required to be involved in client workshops, training and implementation. Responsibilities Analysing customer requirements Conducting client workshops Documenting customer requirements and implementing Business Central/NAV on clients' sites and ongoing customer training and support. Knowledge,Skills &Experience Business Central More ❯

and a desire to secure and build upon new and existing business opportunities. The role will help ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The role will support the whole lifecycle from initial engagement with pre-sales and customers to proposal, solution design and delivery. The opportunities for growth and development … develop. The role will focus on the development of Microsoft solutions and cloud platforms and will have responsibility for the technical solutions and will retain that responsibility from initial customer engagement through to implementation and handover to Methods delivery teams. The role will require someone with extensive technical experience, good interpersonal skills and the ability to explain potentially … looking for a new and challenging architect position, one which will make best use of their existing skills and experience and also further their development. Responsibilities · Involvement in initial customer engagements to articulate Methods’ capabilities and help shape customer technical strategy and requirements. · Own the technical solution required to meet a customer’s specification, liaising proactively with More ❯

and a desire to secure and build upon new and existing business opportunities. The role will help ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The role will support the whole lifecycle from initial engagement with pre-sales and customers to proposal, solution design and delivery. The opportunities for growth and development … develop. The role will focus on the development of Microsoft solutions and cloud platforms and will have responsibility for the technical solutions and will retain that responsibility from initial customer engagement through to implementation and handover to Methods delivery teams. The role will require someone with extensive technical experience, good interpersonal skills and the ability to explain potentially … looking for a new and challenging architect position, one which will make best use of their existing skills and experience and also further their development. Responsibilities Involvement in initial customer engagements to articulate Methods' capabilities and help shape customer technical strategy and requirements. Own the technical solution required to meet a customer's specification, liaising proactively with More ❯

and a desire to secure and build upon new and existing business opportunities. The role will help ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The role will support the whole lifecycle from initial engagement with pre-sales and customers to proposal, solution design and delivery. The opportunities for growth and development … develop. The role will focus on the development of Microsoft solutions and cloud platforms and will have responsibility for the technical solutions and will retain that responsibility from initial customer engagement through to implementation and handover to Methods delivery teams. The role will require someone with extensive technical experience, good interpersonal skills and the ability to explain potentially … looking for a new and challenging architect position, one which will make best use of their existing skills and experience and also further their development. Responsibilities · Involvement in initial customer engagements to articulate Methods’ capabilities and help shape customer technical strategy and requirements. · Own the technical solution required to meet a customer’s specification, liaising proactively with More ❯

mission and vision. Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world's most challenging security problems. Innovation starts here, everyone's ideas are valued, visionaries welcomed! What You Will Do Forescout … to enterprise prospect and customers. In this role, you will work closely with account managers and cross-functional teams to design and present comprehensive cybersecurity solutions that address complex customer challenges. The ideal candidate combines strong technical skills with strategic sales acumen and proven success in influencing complex buying decisions within the cybersecurity and network security markets . Key … Responsibilities: Customer Engagement: Engage directly with enterprise customers to understand their business challenges and technical requirements, tailoring Forescout's solutions to meet those needs effectively. Solution Design & Demonstrations: Lead the design and presentation of solution architectures, conduct technical workshops, and execute proof-of-concept engagements to showcase the value of Forescout's cybersecurity offerings. Sales Support & Strategy: Partner More ❯

and grow - but we're only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to deliver innovative payment solutions. In this role you will: Develop and execute the strategy for launching and scaling card … products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage the entire product lifecycle, from ideation to launch and post-launch iteration. Stay updated … a new card product within the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from a spending tool into More ❯

Experienced Hire Customer Success London, United Kingdom Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. … When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things. We are seeking a Senior Technical Consultant to join our Customer Success team. In this role, you will engage with our customers post-sales to develop software solutions on the Appian platform. Your primary responsibilities include leading projects through the … preferred) 3+ years of hands-on software development or technical consulting experience B.S./B.A. in Engineering, Computer Science, or related field Willingness to travel up to 20% for customer engagement Tools and Resources Training and Development: Comprehensive onboarding, mentorship, and continuous learning opportunities through Appian University and other programs. Growth Opportunities: Leadership programs, skills training, tuition reimbursement More ❯

Job Description Are you passionate about delivering transformative CRM solutions that create real-world impact? We're looking for a D365 CE Functional Consultant with strong Microsoft Dynamics 365 Customer Engagement experience to join our innovative digital transformation team supporting the housing sector. In this fully remote role, you'll help shape how housing associations use Microsoft Dynamics … workshops and stakeholder sessions to gather, analyse, and document business requirements. Configure and customise Dynamics 365 CE to meet housing-specific needs such as case management, repairs, tenancy and customer services. Translate business needs into detailed functional specifications and collaborate closely with technical teams. Support data migration, system integration, and testing to ensure successful project delivery. Deliver engaging training More ❯

helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access … creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which … and drive a clear, innovative product roadmap, securing buy-in from internal and external stakeholders. · Lead the end-to-end definition, development, and delivery of digital experiences that enhance customer engagement. · Oversee product launches, collaborating with leadership, engineering, and cross-functional teams. · Translate business needs into high-quality product requirements and secure alignment across teams. · Utilize data-driven insights More ❯

a diverse range of clients, including large and small mortgage lenders. Responsibilities End-to-end product management: Ensure product teams have clear goals and are tracking towards delivery and customer success, following an Agile framework. Take personal ownership of some larger/more innovative new product projects. Ensure clear processes are in place to support successful product development and … vision and roadmap. In particular, working closely with the commercial team to establish clear client discovery processes and ensure regular communication and feedback from customers and those front-facing Customer engagement: Represent Hometrack's products to mortgage lender customers at operational and executive levels. Generate excitement about our products and support our commercial team in sales engagements. Use … these engagements to gather customer insight that drives innovation Background of the Candidate Significant experience working in a mortgage lender with a transformation or product team, with a track record of seeing programs of work through to delivery and ongoing management/continuous enhancement OR Experience at Project Leader level or above as a consultant working on strategic and More ❯

a diverse range of clients, including large and small mortgage lenders. Responsibilities End-to-end product management: Ensure product teams have clear goals and are tracking towards delivery and customer success, following an Agile framework. Take personal ownership of some larger/more innovative new product projects. Ensure clear processes are in place to support successful product development and … vision and roadmap. In particular, working closely with the commercial team to establish clear client discovery processes and ensure regular communication and feedback from customers and those front-facing Customer engagement: Represent Hometrack's products to mortgage lender customers at operational and executive levels. Generate excitement about our products and support our commercial team in sales engagements. Use … these engagements to gather customer insight that drives innovation Background of the Candidate Significant experience working in a mortgage lender with a transformation or product team, with a track record of seeing programs of work through to delivery and ongoing management/continuous enhancement OR Experience at Project Leader level or above as a consultant working on strategic and More ❯

Services Japan GK AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business … leadership - Take accountability for deep analysis resulting in action-based business outcomes - Drive system and process improvement initiatives - Prepare regular Supply/Demand analysis for Segment leadership - Work with engagement and practice managers to leverage the best available staffing options from internal regional resources, center of excellence staff, and third party partners - Define and coordinate the introduction and implementation More ❯

execute the product roadmap, lead stakeholder prioritization, and manage the product backlog. Conduct competitive analysis and market research to ensure our solutions are innovative, relevant, and commercially viable. Lead customer discovery interviews and usability testing-both externally and internally-to ensure an exceptional user experience. Partner with global teams across research, design, sales, marketing, operations, and legal throughout the … to detail and the ability to balance strategic and tactical priorities. Experience leading cross-functional teams and engaging stakeholders at all levels, across cultures and time zones. Skilled in customer engagement and discovery practices. Commercially savvy with a growth mindset and a passion for innovation. Ability to translate complex ideas into clear epics and user stories. A creative More ❯

to conversion tracking, first party data uploads, API development, AMC SQL query customization, and building custom audiences. You will work closely with our Ad Tech Account Executives to accelerate customer adoption of DSP and AMC to increase their advertising ROI and drive more investment. You will help Data Analysts, Data Scientists, IT Analysts, and Developers in our customer … assess and adapt our customers' SQL skills to maximize their time and value in using our products. You'll drive technical solutions discussions, diving deep into the details with customer teams. You'll lead customer-tailored engagements, demonstrating the integrated value of AMC and DSP in combination with their AWS technology investments. You'll also act as a … leader in the ad tech community. This includes playing a lead role in educating, sharing best practices, writing white papers, and running "Working Backwards" sessions with customers. As a customer-obsessed advisor, you'll also have the chance to shape the direction of our ad tech products and services by gathering feedback from customers and collaborating with our engineering More ❯

From ideation through to build and then to operate, AWS ProServe is committed to helping customers accelerate their time-to-value. AWS ProServe engages in a wide variety of customer projects, providing collective AWS experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training … a unique balance of business knowledge and Technology depth in Artificial Intelligence and Machine Learning with delivery implementation experience. Their focus will be on providing pre-sales support with customer executives followed by hands-on-delivery for AI ML workloads. Successful candidates will have executive level experience in leading, defining, designing and deploying enterprise level strategic solutions leveraging Data … understanding of Machine Learning, Data and Business intelligence. The ideal candidate will also have experience with managing data at scale and automation. Key job responsibilities - Innovate - Engage with the customer's business and technology stakeholders to create a compelling vision of a data-driven enterprise in their environment. - Deliver value - Lead and support local ProServe delivery teams as a More ❯

to login/join with: Sprinklr is looking for a Lead Value Consultant to support the design and deployment of our Global Top accounts program and the delivery of customer engagements within our EMEA sales theater. Team overview The Value team is the Center of Excellence for our top accounts program (Bear Hug). Our mission is to empower … account teamsto build long-term partnerships rooted in value with our top customers,with the goal of driving customer outcomes and account health, retention & growth. We build repeatable outcome-based selling and success best practices on the back of white glove services for our Top accounts, and deploy them at scale to the broader accountbase. White glove services include … Main responsibilities (1) Delivering white glove services to our top accounts Work with our Americas sales leadership to prioritize accounts/deals to support. Partner with account teams on customer engagements for the prioritized accounts/deals, e.g.: Define a clear plan for driving account health, retention & growth in the near and longer terms. Build and present a customer More ❯

individual contributions, and a variety of benefit options for you to choosefrom. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration across front and back office systems. Key Responsibilities: Lead the … design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator for senior stakeholder management, including C-level executive briefings and More ❯

individual contributions, and a variety of benefit options for you to choosefrom. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration across front and back office systems. Key Responsibilities: Lead the … design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator for senior stakeholder management, including C-level executive briefings and More ❯

individual contributions, and a variety of benefit options for you to choosefrom. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration across front and back office systems. Key Responsibilities: Lead the … design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator for senior stakeholder management, including C-level executive briefings and More ❯

of strategies to enhance iwoca's credit terms, including pricing, credit limits, and repayment terms. Identify and assess market opportunities to introduce new products or features, ensuring alignment with customer needs and business goals. Continuously question existing processes and the potential to refine user journeys, drive customer satisfaction and business outcomes. Analytics leadership: Lead experiments to test new … product concepts, iterating based on customer feedback and performance data. Build custom tools and data pipelines to investigate complex topics and enable the wider team to monitor the performance of products post-launch, using insights to inform future improvements. Combine quantitative data and qualitative insights to identify pain points and unlock growth opportunities. Coach strategy analysts to enhance their … buy-in from senior stakeholders. Work closely with Credit Risk, Data Science, Operations, and Commercial teams to ensure seamless execution of product initiatives. Be in constant dialogue with our Customer Acquisition teams (Brokers, Sales, Account Managers and Commercial Strategy) to tap into up to date feedback from both customers and intermediaries. Turn findings into strategy insights that support the More ❯