126 to 150 of 1,154 Customer Experience Jobs in London

future with us. Training and development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. Your Mission: Are you passionate about unlocking the power of customer data? We're looking for a talented Lead Data Engineer to spearhead the design, development, and optimisation of our critical CRM and customer data transformation. You'll play a pivotal role in building the data foundations for advanced analytics, personalised customer experiences, and effective marketing activation. As a senior member of the team, you will lead data … practices within our data environment. What You'll Do: Design & Build: Architect, build, test, and deploy robust, scalable, and reliable data pipelines, focusing on ingesting and transforming CRM and customer data from various sources. Lead & Innovate: Take technical ownership of customer data integration solutions within our data platform (AWS/SQL Server). Drive improvements and implement best More ❯

Responsibilities (Text Only) As a Technical Program Manager for Azure AI solutions within the Global Cloud & AI Customer Success organization, you will drive the delivery strategy for AI platforms, tools, and services in alignment with the overall solution play strategy and priorities. You will collaborate with the Technical Leads in WW Customer Success, Engineering, Marketing, Partner, and Delivery … teams within Microsoft to align the delivery motions and execution guidance for Azure AI & Apps solutions. You will be responsible for landing this guidance with the Field Customer success teams and driving adoption of the delivery offerings and operational initiatives to grow the impact of these solutions for customer transformation projects. You will provide thought leadership and subject … matter expertise in Azure AI Platform, Tools, Services, and Application development on Azure and have accountability for driving the sustained consumption growth and optimal customer experience for the AI Platform & Apps business. You will partner with Azure AI Technical Lead teams in Global Customer Success to develop high quality Repeatable IP assets to enable the execution of More ❯

We are looking to hire a Principal Product Manager with deep experience in building and scaling SaaS products for global enterprise customers. The ideal candidate will have a proven track record of owning products that generate millions in revenue and will have deep expertise in understanding the needs of large, complex organizations. This role requires strong leadership, strategic vision … suited for a leader who thrives in fast-paced environments with high expectations and a bias for action. We're looking for someone who is passionate about delivering exceptional customer experiences, understands the importance of speed and urgency, and knows how to scale enterprise-level solutions across global markets. What you will do : Product Strategy & Vision: Develop and execute … with the company's strategic objectives and the needs of large, global enterprise customers. End-to-End Product Ownership: Take full ownership of the product lifecycle, from ideation and customer validation, through development and delivery, to scaling globally with millions of users and significant revenue impact. Enterprise Customer Focus: Engage deeply with global enterprise customers to understand their More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

a dynamic and experienced E-commerce Manager to oversee and enhance the online performance of their websites. The successful candidate will be responsible for driving online sales, improving user experience, and implementing strategic initiatives to maximize revenue and conversion rates. This will be a full time office based position in London Key Responsibilities: E-commerce Strategy & Execution: Execute comprehensive … performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries and … issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and other SEO tools. Experience with digital marketing strategies, including PPC, SEO, email marketing, and affiliate marketing. More ❯

thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our … retail stores in Newcastle, Glasgow. London, Manchester and Milan. This position oversees Insights across END. You will be the key contact for all things related to Analytics, including Digital, Customer, and Brand. The high-level focus of this role is to drive actionable insight from our data sources through reporting, analytics, and research. Key Responsibilities Ensuring all business functions … are kept aware and informed of relevant insights and analytics. Leading on customer-based insights. Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives. Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives. Driving and maintaining a customer-led mentality. More ❯

estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users … critical apps for thousands of users across their business. Interested in joining us? Let us know! WHY WE'RE LOOKING FOR YOU As Retool continues to evolve and our customer base expands, the complexity and criticality of the issues we encounter have grown. To ensure we maintain our high standards of technical support and customer satisfaction, we have … introduced the Escalation Engineer role. This role will be the go-to expert for our most challenging and critical customer issues, managing incidents, and elevating the capabilities of our entire Technical Customer Experience org while ensuring that every customer interaction adds value to their experience with Retool. WHO YOU'LL WORK WITH You will work More ❯

About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner … in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential … line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion More ❯

operations. With headquarters in London and offices in California and Singapore, our team of 180+ professionals is united by a mission to transform secured finance through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving … contact for live customers, owning service performance, managing upgrades, resolving issues, and building long-term relationships. You'll work across teams to ensure smooth operations, continuous improvement, and high customer satisfaction. If you're passionate about service excellence, proactive communication, and operational success, this is your chance to make a measurable difference at Lendscape. The Service Delivery Manager is … responsible for ensuring the effective and efficient delivery of services to customers, with a strong focus on maintaining high service levels and enhancing the overall customer experience. The role involves working closely with a cross-functional team dedicated to supporting live customers, driving continuous improvement, managing software upgrades, and acting as a key escalation point for service-related issues. More ❯

team is part of Amazon's Personalization organization, a high-performing group that leverages Amazon's expertise in Gen-AI models/LLMs, big data, distributed systems, and user experience design to deliver the best shopping experiences for our customers. About The Team Our vision is to enhance the customer shopping experience on Amazon by leveraging Gen … strive to save customers valuable time by tailoring their discovery and exploration journey to their individual passions and hobbies. Our goal involves identifying personalization opportunities to develop and optimize customer experiences, thereby improving the overall search and discovery process across Amazon. Job Description: Want to be at the forefront of creating the next-gen of AI-powered shopping experiences … This leader must have strong written and verbal communications skills, the ability to manage and influence others and strong cross-functional leadership. The right person has high levels of customer obsession, strong technical judgement, demonstrated ability to build scalable teams and products, and is skilled on working with cross-functionally across key stakeholders, and partner with dedicated engineering and More ❯

and using that information to influence business decisions? Are you able to form a picture and tell a story based on what the numbers are saying? Do you have experience joining data sets from disparate sources in order to do so? If so, this opportunity may be for you. Are you interested in being part of a high visibility … for motivated self-starters that can work in a fast paced, data-driven environment. The successful candidate will be an analytical problem solver, have an extremely high level of customer focus and a passion for process improvement. As you launch your career as a Business Analyst at Amazon, you will focus on improving the success within Operations fulfillment by … analyzing data, discovering and solving real world problem, and building metrics and business cases to improve the customer's experience. The responsibilities include, but not limited to: • Identify and build data sources • Extract, manipulate, assess, maintain data quality and convert data to facilitate and conduct analysis Key job responsibilities • Enable effective decision making by retrieving and aggregating data from More ❯

new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers. We're looking for Investigators to evaluate transactions and safeguard Amazon … s global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the … required. Key job responsibilities As part of your role, you will have the opportunity to: Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer's, or merchants. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk. Maintain Amazon's site quality by More ❯

analytical backbone of the EU Heavy Bulky & Services team? We are hiring a Business Intelligence Engineer to scale up our data projects to the next level. This position requires experience in building Business Intelligence solutions, paired with bringing a hands-on data engineering mentality. We seek individuals that enjoy to collaborate across stakeholders and that bring excellent statistical and … analytical abilities to the team. Heavy Bulky & Services is a growing Amazon business, designed to enable Customers to enjoy website browsing, product shopping and delivery experience for our specific product portfolio. We are looking for a Business Intelligence Engineer to support our European business. This role will work across teams including Product Managers, Tech, Logistics, Finance and Retail. You … will be able to display excellent communication skills and stakeholder management, focus on upholding standards and be committed to creative problem solving and getting things done. Our Customer Experience is critical and so you will be truly Customer obsessed. The successful candidate will have played a leading role in bringing to life analytically derived solutions that have More ❯

Collaborative Work Management (CWM) & Business Intelligence (BI) consultancy with UK locations in London and Edinburgh, and Riyadh in Saudi Arabia. As a Platinum Smartsheet partner, we focus on the customer to help manage the end-to-end life cycle of the procurement, implementation and ongoing support of the Smartsheet platform. Our founders have deep experience with Smartsheet's … management, and collaboration. Assist in creating detailed project documentation, including design specifications and deployment plans. Provide expert guidance on best practices for CWM, BI and CRM adoption to maximise customer success. Identify opportunities for business expansion and additional consulting engagements by maintaining strong client relationships. Conduct presentations and demonstrations to stakeholders to showcase solutions and their benefits. Provide ongoing … support and training to clients post-implementation. Stay informed about industry trends, emerging technologies, and software innovations in the CWM and CRM space. Experience & Skills Essential: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 1-2 years of experience in consulting, project management, or a similar role. Strong analytical and problem-solving More ❯

Collaborative Work Management (CWM) & Business Intelligence (BI) consultancy with UK locations in London and Edinburgh, and Riyadh in Saudi Arabia. As a Platinum Smartsheet partner, we focus on the customer to help manage the end-to-end life cycle of the procurement, implementation and ongoing support of the Smartsheet platform. Our founders have deep experience with Smartsheet's … management, and collaboration. Assist in creating detailed project documentation, including design specifications and deployment plans. Provide expert guidance on best practices for CWM, BI and CRM adoption to maximise customer success. Identify opportunities for business expansion and additional consulting engagements by maintaining strong client relationships. Conduct presentations and demonstrations to stakeholders to showcase solutions and their benefits. Provide ongoing … support and training to clients post-implementation. Stay informed about industry trends, emerging technologies, and software innovations in the CWM and CRM space. Experience & Skills Essential: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. 1-2 years of experience in consulting, project management, or a similar role. Strong analytical and problem-solving More ❯

premium live broadcast services. About the Role As Head of TOC, you will: Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning, and customer focus. Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services. Develop staffing models, training programmes, and performance management processes to … planning. Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations. Continuously review, refine, and document workflows and processes to maximise efficiency and enhance customer experience. Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration. Collaborate with external vendors and partners to ensure high-quality service delivery. … Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems. Skills and Qualifications 5-7+ years' experience in a technical leadership role within a 24/7 broadcast, network operations centre (NOC), or Master Control Room (MCR) environment. Strong understanding of broadcast environments and workflows, including video/audio encoding, transmission technologies, and routing. More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description As a Senior Engineer - Threat Modelling, you will be part of a cross-functional team delivering digital business transformation solutions to our clients. … the lifecycle of threats and controls, ensuring updates. Deliver threat models within deadlines. Provide feedback to improve threat modeling processes. Present findings to leadership and stakeholders. Qualifications Your Skills & Experience We seek candidates with experience in: Proficiency in GCP (essential) Security architecture principles, frameworks, and best practices Threat modeling methodologies like MITRE ATT&CK, STRIDE, PASTA Cybersecurity experience More ❯

and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Consumer & Market Intelligence and Experience & Transformation groups provide data, software and consulting services to improve our clients' sales and marketing programmes. We help clients find, retain and grow profitable customers through our understanding of … and retailers plan retail provision in the UK and overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of … data, technology and consultancy. CACI is looking to bring on a talented Account Director within the Experience & Transformation (E&T) team, in a fixed term maternity leave role, reporting to the Group Account Director. The ideal candidate will have ownership and day-to-day management of up 5-6 key CACI accounts, delivering retained and project services, ensuring quality More ❯

technology team, based in our Baker Street HQ. Why Knight Frank? Role: We are seeking an experienced Client (CRM) Product Owner to lead the development and optimization of our customer relationship management (CRM) systems. In this role, you'll act as the strategic link between business stakeholders, clients, and technical teams to ensure our CRM platform delivers real value … enhancing client engagement, driving sales performance, and improving customer experience. Responsibilities: Own the product vision, roadmap, and backlog for the CRM platform, ensuring alignment with business goals and customer needs. Work closely with our residential and commercial business, client services, and IT teams to gather requirements, define priorities, and translate business needs into CRM solutions. Create, prioritise, and … training sessions to support CRM adoption across the business. Act as a CRM advocate internally. Acting as an exemplar for Leave & Agile Product Management, lead the team, enable a customer centric mindset and strive to reach high-performance, self-organisation and autonomy. Set direction and clarify priorities and goals for functional area; create and delivers inclusive people plans to More ❯

And we celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, keep reading - an exciting opportunity awaits as Global Renewals Sales Director . In this pivotal role, you'll drive the renewals process, ensuring customer retention, revenue … growth, and high customer satisfaction. You'll be responsible for developing and executing a strategic renewals plan, collaborating closely with cross-functional teams - including Sales, Customer Success, Marketing, and Product - and using data-driven insights to optimize renewal rates and identify upsell and cross-sell opportunities. You will also oversee all aspects of renewals operations, from forecasting and … and implement a global renewals strategy to maximize retention and revenue. Identify upsell and cross-sell opportunities within the renewals process. Develop pricing and contract strategies to align with customer needs and company goals. Set clear performance goals, KPI, and metrics for the renewals team. 2.Customer Retention & Relationship Management: Collaborate with Customer Success to ensure seamless customer More ❯

The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind. The team seeks the best possible trade-off between customer experience and risk related losses, and when they have to make difficult choices, they will err towards the customer experience. You will be responsible for building and … all coaching, training needs are met. You will be a functional Operations owner, who works closely with the global program owners to design and deploy business strategies for enhanced Customer experience, including SLAs, First Contact Resolution, feedback on policies and decision quality and overall tools enhancements. Key job responsibilities • Manage a team of investigators • Provide data analysis & conduct … information and data to the relevant owners and teams • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed • Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum • The right individual More ❯

year-over-year growth purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Support Automation Engineer to revolutionize our customer support infrastructure and build technology solutions that 10x our support team's capabilities. This role will be instrumental in creating and implementing technical integrations between our support systems and internal … platforms, with a particular focus on optimizing our AI-powered support using Intercom's Fin AI. You will work directly with the Head of Customer Support to transform our support function into a next-gen strategic growth engine through innovative technical solutions. What Makes This Role Special You'll join at a critical transformation moment working at the intersection … of customer support and engineering. This presents a unique opportunity to develop innovative solutions that directly impact both customer experience and operational efficiency. Every technical improvement you implement will contribute to our app store reviews - our lifeblood for growth. Your work will directly influence our position as the app in the Shopify ecosystem. You'll be at More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. About You Strong experience as a Product Owner or Data Product Owner in Agile environments. Experience managing data products or platforms, ideally customer data platforms … BI, Looker) to drive product decisions. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

to commute to HQ in London, Chiswick 1-2 times per week London, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can … we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … Role Product Managerat SO ENERGY Reporting into our Product Lead, Lydia Smith , we're looking for a Product Manager to join the team. We are seeking a motivated and customer-focused Product Manager to join So Energy. In this role, you will be a key contributor to the product vertical, collaborating with engineering, design, data, and business teams to More ❯