126 to 150 of 1,621 Customer Experience Jobs in London

and improve the business value from existing implementations, and drive the sales process until closure. Work closely with the project delivery teams to ensure customer satisfaction through achievement of customer business goals, and turn each customer into a reference. What is needed for success 7-12 years … of sales experience in consulting/professional services within a Software Vendor or a consulting firm. A combination of Delivery & Services sales experience would be preferred. Strong sales acumen with focus on the services business. Familiarity with Customer Experience topics (Customer Experience, marketing automation … Ability to navigate complex environments. Perform sales planning and pipeline management. Negotiate engagement pricing and contractual agreements. Able to demonstrate a comprehensive understanding and experience of value-based selling and contracting to large enterprises. Developing and maintaining strong relationships at both C-level and functional levels. Ability to multi More ❯

teams to test and own quality of the services. Being a stakeholder of the release to ensure defects are fixed per SLA and end customer experience are protected and improved Development and execution of test plans, monitoring and reporting on test execution and quality metrics Coordinating with offshore … Quality Service team on test execution and sign-off BASIC QUALIFICATIONS - 4+ years of quality assurance engineering experience - Experience in automation testing - Experience scripting or coding - Experience in manual testing - Experience in at least, one modern programming language such as Python, Java or Perl - Familiarity … software engineering practices/standards such as Object Oriented Design (OOD), cloud software development and embedded software PREFERRED QUALIFICATIONS - Deep hands-on technical expertise - Experience in Linux subsystem and testing - Experience in testing of Display, Camera, Graphics and Codec - Experience in quality assurance for consumer electronics - A More ❯

its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth's most customer-centric company. Since 2015, has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and … than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment. Position Summary To support our business growth, we are looking for a Senior Solution Consultant for our Professional … functional and organizational strategies to help customers achieve their business objectives. You will also work closely with various internal Amazon teams to relay back customer needs and requirements, incl. Sales, Product Management, Category Management, and Amazon Leadership to drive and prioritize solutions for our customers. The ideal candidate enjoys More ❯

Innovation Agency of the Year; Contagious Pioneers Best and Bravest Agencies on the Planet; and a Fast Company award for a World Changing Idea. CX Strategy/XD Director We're looking for a CX Strategist who brings both strategic thinking and hands-on Experience Design capability to shape … and deliver exceptional customer experiences. This hybrid role spans the end-to-end of CX from defining strategy through to execution and delivery. You'll work as part of a talented, multidisciplinary team across a diverse mix of industries from automotive and consumer brands to financial services, technology, and … the business. You Will: - Demonstrate strategic thinking and problem-solving skills , identifying opportunities for innovation, experience transformation, and growth. - Develop, drive and implement CX strategies that improve brand ecosystems, align with business goals and customer needs, and deliver meaningful, measurable value. - Lead and conduct research ( both qualitative and More ❯

a pivotal role in this growth. You will join a team of problem solvers and solution finders with a passion for delivering the best customer experience in a fast-paced environment. We are a diverse team supporting our global customers. S&P values inclusiveness, collaboration, and integrity, and … encourages our colleagues to achieve their full potential. Position Summary: We are seeking an exceptional leader with a keen focus on enhancing the overall customer experience across a broad range of clients to ensure the swift and effective management of client workflows. The ideal candidate will excel in … adjacent functions. Objective Setting: Set clear objectives for your leadership team, evaluate progress, and cultivate a high-performance culture with a focus on collaboration, customer experience, accountability, and ownership. Operational Efficiency: Ensure working practices, tooling, and internal processes are well-defined and operational with minimal disruption, leveraging technology More ❯

internal Customers and exploiting internal opportunities. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer-obsessed, have experience in a commercial role and be ready to roll up their sleeves to grow this business. The successful candidate will … need to partner with Commercial, Product and Marketing teams to improve Inbound Customer experience as well as with Supply Chain leaders to deliver long-term benefits for Amazon Network. This is a brand new role so there will be a high degree of ambiguity and the candidate will … together explore new business opportunities. You will also need to understand the Amazon Inbound Network and how Amazon Freight can contribute to improving the Customer experience as well as to deliver best-in-class delivery services. BASIC QUALIFICATIONS Experience with business development, partnership management, or sourcing new More ❯

on the issues that are shaping the future of business and society. Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future. Discover our portfolio - constantly evolving to keep pace with the ever-changing needs of our clients. Become part of a … the largest, most innovative digital projects in the UK Energy Transition & Utilities Sector. Sitting within the Centre of Excellence (CoE) team of our Digital Customer Experience business in the UK, this is a key role leading and shaping our Digital growth in the ET&U Sector. You will … and Barring Service) Your role Key Responsibilities: We are looking for a high-calibre growth leader who exhibits a range of attributes, skills and experience that enables them to deliver rapid value to our clients. This value is delivered by architecting customer centric platforms across a range of More ❯

offices across Australia, New Zealand, United Kingdom, North America and the Philippines. Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world's talent with the growth, productivity and efficiency objectives of frontline … customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring customer insights to life and shape the customer experience. What you will do Own and manage a portfolio of … customer base. Engage at all levels of the customer's business, from frontline to C-suite, to drive adoption and satisfaction. Provide CX oversight without direct people management; influence and coordinate across teams to solve problems and deliver value. Work with global CSM teams to align on best More ❯

payments, helping businesses save money, automate processes, and grow - but we're only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to … launching and scaling card products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage … the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from More ❯

Emarsys, An SAP Company, is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies - crowdsourced from leading brands across your industry - our platform enables … us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience) The Digital Client Success Team is ensuring our clients' success and satisfaction in the digital segment. We are guiding our clients on their customer journey and deliver a seamless customer experience through the strategic implementation of consistent digital touchpoints. The Digital Client Success Team Lead is tasked to drive a team of Digital Client Success Managers (DCSMs) towards ensuring high customer satisfaction and adoption of the Emarsys platform while ensuring More ❯

Operations Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Description Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear … from you! The Impact You Will Have: As an Operations Customer Success Manager, you will be a key player in our global Customer Success team. You will be responsible for optimising systems, processes and tools that support the small to mid-size customers. You will analyse data, identify … build relationships, address their evolving needs, and promote retention and growth. Your primary objective will be to build a low-touch and mostly automated customer journey on the back end for our small to mid-size customers, identify trends (like risk and expansions), mitigate and upsell as needed. This More ❯

have, we learn, extracting and generating vast quantities of data. This conversational data is invaluable to our clients, helping them gain insight into their customer experience, operational processes and more. Our goal is to help them use this data to make better decisions. About the Role As a … isn't solving problems for our customers and you love learning. Engineering is ever-changing. You enjoy exploring areas that you might not have experience with yet. You will be keen on developing clean and maintainable code and mentoring other developers to achieve the same. Most of all, you … data volumes efficiently API Development: Design secure, scalable APIs AWS Cloud Expertise: Architect and deploy systems using AWS services (Lambda, API Gateway, S3, etc) Experience As a Senior Software Engineer in Product at Travtus you will design, implement and improve our backend infrastructure. We are particularly interested in hearing More ❯

payments, helping businesses save money, automate processes, and grow — but we’re only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to … launching and scaling card products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage … the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from More ❯

Senior Customer Success Manager page is loaded Senior Customer Success Manager Apply locations London, UK Full time Posted 3 Days Ago Job Requisition ID: JR546 About Us Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company's Automation … orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service, and accelerate business growth. Guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation, learn … more at . The Sr. Customer Success Manager is focused on ensuring our customers' success in the UK, driving growth and adoption of our technology, boosting renewals, and gleaning strategic insights to improve our product value. This role offers an exciting opportunity to influence customer and company success More ❯

B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. … other software legends like Google, Zoom, and According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization. When our team founded Insider, they not only … to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital More ❯

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive … and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. … growing team. The successful candidate should be able to apply QA processes, practices, and principles to software development and release processes, should apply their experience with a variety of software QA tools to accomplish these processes, as well as to describe requirements for new scripts, tools, and automation needed More ❯

Global Customer Marketing Manager Department: Marketing Employment Type: Full Time Location: London, UK Description The impact you will have Elliptic is seeking an experienced and dynamic Global Customer Marketing Manager to join our growing team. Based in Singapore or London , this role will focus on fostering long-term … tier 1 regional events working with the global events manager. Key Responsibilities What you will do There is currently no formal structure or active customer marketing; the goal of this role is to create and nurture a community that Elliptic customers and prospects want to be part of, and … to be active advocates of. This will enable Elliptic to improve customer retention and grow. This role will scope a structure for, and build and run the customer program aligned with priority customer segments and identify the tools and channels to create an industry-leading program which More ❯

Customer Success Manager – keen to hear specifically from experienced CSMs, Lawyers or Paralegals A brilliant opportunity for a legal professional or experienced Customer Success Manager to join a market-leading disruptive Legal-tech software company in London, UK. This offers a unique opportunity to use your expertise to … transition into the future of tech and AI. You will be joining the team that supports the customer base, providing valuable insight into the needs of busy legal teams, while guiding clients on how to get the most out of the software to enhance their processes and improve efficiency. … We are particularly keen to hear from those with Corporate Law experience or those with careers in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Customer Success Manager A minimum More ❯

Customer Success Manager – keen to hear specifically from experienced CSMs, Lawyers or Paralegals A brilliant opportunity for a legal professional or experienced Customer Success Manager to join a market-leading disruptive Legal-tech software company in London, UK. This offers a unique opportunity to use your expertise to … transition into the future of tech and AI. You will be joining the team that supports the customer base, providing valuable insight into the needs of busy legal teams, while guiding clients on how to get the most out of the software to enhance their processes and improve efficiency. … We are particularly keen to hear from those with Corporate Law experience or those with careers in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Customer Success Manager A minimum More ❯

Analytics Manager, Trustworthy Shopping Experience, Operations At we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your … chance to work hard, have fun, and make history. At the core of the position is passion for protecting Amazon's reputation and the customer experience and trust. Responsibilities Develop insights that will help business and operation teams to take strategic decisions that will impact top line or … line for the company. Work with cross-functional leaders to understand their data needs and partner with them to build data solutions. Have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies. Transform data into actionable business More ❯

Responsibilities: 1 . Customer Relationship Establishment & Business Opportunity Expansion Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs. Use customer's language to start … conversations, gain customer trust, mining product and technology needs, and form effective business opportunities. Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion. Regularly contact existing and potential customers to keep abreast of key … relationships with customers' CXOs or decision makers, to obtain critical support in cooperation. 2. Product & Technological Value Delivery Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven More ❯

Responsibilities: 1 . Customer Relationship Establishment & Business Opportunity Expansion Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs. Use customer's language to start … conversations, gain customer trust, mining product and technology needs, and form effective business opportunities. Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion. Regularly contact existing and potential customers to keep abreast of key … relationships with customers' CXOs or decision makers, to obtain critical support in cooperation. 2. Product & Technological Value Delivery Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven More ❯

Responsibilities: 1 . Customer Relationship Establishment & Business Opportunity Expansion Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs. Use customer's language to start … conversations, gain customer trust, mining product and technology needs, and form effective business opportunities. Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion. Regularly contact existing and potential customers to keep abreast of key … relationships with customers' CXOs or decision makers, to obtain critical support in cooperation. 2. Product & Technological Value Delivery Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven More ❯

Customer Success Manager – keen to hear specifically from experienced CSMs, Lawyers or Paralegals A brilliant opportunity for a legal professional or experienced Customer Success Manager to join a market-leading disruptive Legal-tech software company in London, UK. This offers a unique opportunity to use your expertise to … transition into the future of tech and AI. You will be joining the team that supports the customer base, providing valuable insight into the needs of busy legal teams, while guiding clients on how to get the most out of the software to enhance their processes and improve efficiency. … We are particularly keen to hear from those with Corporate Law experience or those with careers in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Customer Success Manager A minimum More ❯

Account Exec/Customer Success Manager - Finance Aviation Sector Job Sector BI/SaaS/Research/IT Contract Type Permanent Location London (3 days a week) + Working from home Up to £40k basic (neg) + bens Job Reference MediaIQ-AviaFi1203 Do you have 18+ months customer success experience for a business intelligence platform? Do you have experience of upselling and rebooking subscriptions clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on The … Company The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an More ❯