126 to 150 of 455 Customer Experience Jobs in London

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Introduction to team: As a Senior … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

rewarding career journey. We're building a more open world. Join us. The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and … Problem Definition and Product Strategy: Expert in a range of methods for facilitating the gathering and synthesizing of diverse insights in complex, ambiguous problem spaces. Build and drive compelling customer experience vision, strategy, and success metrics at the program level. Ideation and Visualization: Expertly facilitate idea generation and evaluation with stakeholders, and mentor others in doing the same. … stakeholders with varied perspectives and strive for optimum organizational efficiency by aligning goals across boundaries and making recommendations about changes/approaches. Take a whole systems approach to analyze customer problems and implement holistic solutions by ensuring that linkages between customer touchpoints, structure, process, and technology are made. Define foundational layers of the design system. Guide the design More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

Dialogflow CX Engineer Rate: £400 - £500 a day Duration: Initially 6 months Location: Mostly remote with occasional client workshops in the UK Conversational AI Specialist Are you a highly skilled Dialogflow CX Engineer looking for your next challenge? We are partnering with a prominent global consultancy to find exceptional talent for a high-profile project with their significant end-client … opportunity to work at the forefront of Conversational AI, leveraging Google Cloud and Generative AI technologies to shape the future of customer interaction. The Role: As a Dialogflow CX Engineer, you will be instrumental in designing, developing, and deploying advanced conversational AI solutions. You will work within a dynamic team to create intelligent, user-centric AI agents and virtual … What We're Looking For: We are specifically seeking candidates with deep, proven expertise in Dialogflow CX. Essential Skills & Experience: Extensive hands-on experience as a Dialogflow CX Engineer. This is the core requirement. Strong proficiency with Google Cloud Platform (GCP) services relevant to Conversational AI. Demonstrable experience in developing and integrating AI agents and virtual assistants. More ❯

Principal Product Mgr - Tech, Amazon Stores Customer Service Product and Tech Job ID: AMCS India Private Limited In the Amazon Customer Service Stores Product and Tech group at Amazon, we are dedicated to creating optimal customer service solutions to drive long term loyalty. When our customers have problems, we make solutions effortless. We are an agile and … will work hard, have fun, and of course, make history! Key job responsibilities Lead the development and execution of a comprehensive modernization strategy for the concessions framework, focusing on customer experience enhancement Drive product vision, roadmap, and strategy for technical solutions that streamline concessions processes Partner with engineering teams to architect scalable solutions that integrate with existing systems … Analyze customer data and feedback to identify pain points and opportunities for improvement Define and track key performance indicators (KPIs) to measure the success of concessions initiatives Collaborate with cross-functional teams including Customer Service, Engineering, Finance, and Legal to ensure alignment on concessions policies and implementation Champion customer-centric solutions while balancing business objectives and technical More ❯

people management and communication skills and be able to explain technical information to non-technical stakeholders. You will have the ability to drive continuous improvement whilst delivering an exceptional customer experience in an innovative and mission driven environment, where collaboration, respect and work-life balance are valued. The ASA is committed to being a diverse and inclusive organisation … minimum of 40% of your monthly contracted hours. If you have the skills and ambition to successfully lead the ongoing transformation of our IT infrastructure whilst delivering an exceptional customer experience, we very much look forward to hearing from you. How to apply: If you are interested in applying for this role, please review the job description below More ❯

people management and communication skills and be able to explain technical information to non-technical stakeholders. You will have the ability to drive continuous improvement whilst delivering an exceptional customer experience in an innovative and mission driven environment, where collaboration, respect and work-life balance are valued. The ASA is committed to being a diverse and inclusive organisation … minimum of 40% of your monthly contracted hours. If you have the skills and ambition to successfully lead the ongoing transformation of our IT infrastructure whilst delivering an exceptional customer experience, we very much look forward to hearing from you. How to apply: If you are interested in applying for this role, please review the job description below More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,800 people across Europe and North … with us, keep reading! We're looking for a Senior Product Designer to join our Automate team within the Genesis Tribe. You'll be designing tools that help our customer care agents handle complex travel requests with greater ease and confidence. This role sits at the intersection of internal tooling and customer experience - your designs will directly … our internal teams and customers. In the Automate squad, you'll work on sophisticated workflow tools that need to be both powerful and intuitive for daily use by our customer care agents. What you'll be doing Design workflow automation tools that help customer care agents solve complex travel requests quickly and accurately Partner closely with customer More ❯

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's … most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. dunnhumby is looking for a … APAC region. Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them to More ❯

in every home in the UK by 2025. As a Product Success Manager, you'll work at the heart of this ambition, helping us create digital, data-led, and customer-first experiences that transform lives and businesses across the country. We're building the future of mobile at EE - one where network capability, digital experience, and customer … meaningful value for our customers. This role sits at the heart of EE's ambition to lead in Mobile, Gaming, and Consumer Electronics - three rapidly evolving categories where innovation, customer experience, and network excellence converge. As a Product Manager, you'll be responsible for the in-life performance of products across these verticals, working across the full portfolio … to ensure we're delivering outstanding experiences for customers and commercial value for the business. By combining a deep understanding of product performance, customer insight, and market opportunity, you'll drive continual improvements, inform product strategy, and help shape the future of connectivity across all our core consumer technology domains. What you'll be doing Define and own mobile More ❯

management duties, from product ideation through development, launch, sale and closure. You'll have a deep understanding of the UK savings market and will represent the voice of the customer at all touchpoints in the customer journey. You will be the Banks first line of defence ensuring the savings products and processes are compliant with all relevant legislation … regulation, and industry best practice. Responsibilities: Responsible for the accurate, timely and compliant implementation of BAU product changes inc. customer communications. Responsible for identifying, proposing, and driving continuous improvement and changes across the savings portfolio using customer insight to support product initiatives ranging from annual product reviews to new product launches and partnerships. Responsible for creating, maintaining, and … updating an accurate and up-to-date customer collateral repository across all products including brochureware, T&Cs and customer communications. Working alongside the Director of Liabilities and with Operations colleagues to review Product Manuals and any product procedures are accurate and up to date. Delivery of the overall Savings product change agenda; working with IT/Transformation to More ❯

We're looking for an experienced Technical Writer to take ownership of the Vitesse Knowledge Hub - our central platform for customer documentation. This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices. The role also involves contributing to both customer and internal communications related to … role in helping customers understand and use our platform effectively by transforming complex technical concepts into clear, accessible, and structured documentation. You'll collaborate closely with product managers, developers, customer success teams, and other stakeholders to ensure accurate and timely content delivery. The Technical Writer will report to the VP of Product Marketing within the Product & Engineering department, offering … ample opportunities to grow into broader responsibilities across Product and Marketing. Key Responsibilities Help shape the documentation experience to support customer onboarding and long-term engagement. Own the end-to-end content lifecycle of the Vitesse Knowledge Hub. Liaise with internal teams (Product, Engineering, Support, Customer Success) to understand product changes and translate them into meaningful content. More ❯

I'm working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services. The ideal candidate will have strong experience in delivering customer … UX-led solutions that showcase products and services effectively. You'll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful. Key Responsibilities for the Portal Product Manager: Define and deliver the customer portal strategy and roadmap Gather insights through research, competitor analysis, and client … feedback Translate requirements into clear product designs and oversee build/delivery with integration partners Drive portal enhancements that improve customer experience and engagement Support the wider Product team in building best-in-class product practices Key skills for the Portal Product Manager: Proven background in developing customer-facing portals Experience in UX design and digital More ❯

I'm working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services. The ideal candidate will have strong experience in delivering customer … UX-led solutions that showcase products and services effectively. You'll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful. Key Responsibilities for the Portal Product Manager: Define and deliver the customer portal strategy and roadmap Gather insights through research, competitor analysis, and client … feedback Translate requirements into clear product designs and oversee build/delivery with integration partners Drive portal enhancements that improve customer experience and engagement Support the wider Product team in building best-in-class product practices Key skills for the Portal Product Manager: Proven background in developing customer-facing portals Experience in UX design and digital More ❯

We're looking for an experienced Technical Writer to take ownership of the Vitesse Knowledge Hub - our central platform for customer documentation. This includes content on product features, benefits, and use cases, as well as user and admin guides, API references, examples, and best practices. The role also involves contributing to both customer and internal communications related to … role in helping customers understand and use our platform effectively by transforming complex technical concepts into clear, accessible, and structured documentation. You'll collaborate closely with product managers, developers, customer success teams, and other stakeholders to ensure accurate and timely content delivery. The Technical Writer will report to the VP of Product Marketing within the Product & Engineering department, offering … ample opportunities to grow into broader responsibilities across Product and Marketing. Key Responsibilities Help shape the documentation experience to support customer onboarding and long-term engagement. Own the end-to-end content lifecycle of the Vitesse Knowledge Hub. Liaise with internal teams (Product, Engineering, Support, Customer Success) to understand product changes and translate them into meaningful content. More ❯

a million businesses across the globe scale and grow. We are expanding in a number of areas, and our Telecom team is looking for a seasoned Telecom leader with experience in business development/sales, driving top-line growth and overall end-customer adoption across the Telecom industry. The ideal candidate will bring strong Telecom industry thought leadership … solutions. Towards this goal, they will partner closely with Worldwide Industry Business Development teams, AWS Solution Architect teams, Partner teams, Marketing, Enterprise Support, and ProServe teams to ensure better customer experience and compliance with global AWS standards, practices, and policies. Key job responsibilities • Drive strategic engagement with C-level executives at telecom companies to position AWS as the … with system integrators and ISVs focused on the telecom vertical • Act as a subject matter expert on telecom industry trends, challenges, and opportunities • Influence AWS product roadmap based on customer requirements • Achieve business targets and growth objectives for the telecom vertical A day in the life • Travel regularly to customer offices to build and maintain relationships with C More ❯