126 to 150 of 285 Customer Experience Jobs in London

with our clients and provide expert guidance in selecting and utilising the most suitable marketing and advertising tools to effectively meet their commercial and customer experience goals. Youll be working primarily with one of our longstanding automotive clients, who are undertaking a range of digital transformation projects across … marketing and customer experience. You will also work on other consultancy engagements across a broad range of industry sectors. These projects vary in scope but generally involve project management, supporting vendor selections, solution design, change management, requirements gathering, gap analysis and more. You will be a skilled problem solver … and a collaborative partner with extensive experience in providing solutions consultation. Having excellent project management skills and a deep understanding of how platforms integrate into the client's technical architecture is essential. You will be equally comfortable working as part of a multi-disciplinary team or as a sole more »

Senior Product Manager - Customer Experience What's the opportunity? 🚀 Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking a … Senior Product Manager to join their team and help shape the future of customer experiences. Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions. With a fundamental redesign underway, they are looking for … seamless implementation. Motivating and guiding a talented team to achieve their full potential. What skills do you need? 📖 A minimum of 5+ years of experience as a product manager, with a track record of delivering impactful solutions. Previous experience as a designer or a strong design sensibility Strong more »

the ability to excel in a fast-paced environment. What you will be doing You will collaborate closely with the Data, Engineering, Product, Marketing, Customer Experience, Pricing, Claims & Fraud teams, and senior leadership to identify and evaluate the primary KPIs influencing conversion and performance You will monitor business … designing and create appropriate ETL processes and partnering with the Data Analytics and Data Engineering teams to implement them You will work closely with Customer Support, Product and Engineering teams to help prioritise new products and features with the aim of constantly improving the customer experience. Your recommendations … required to achieve business targets What you will need to be successful You have a background in Business Intelligence or Analytics Teams, with prior experience in defining and monitoring business performance You know how to build dashboards (we use Looker) and have advanced Excel skills. You have advanced SQL more »

on their engineering teams across the UK. The ideal candidate will need a strong engineering pedigree, great delivery track record, stakeholder management and significant experience being self sufficient. This role is also a key member of the engineering team and will work with the Head of Engineering to ensure … we achieve maximum impact with the growth of engineering across the UK. Key Skills: Golang backend experience ideally Extensive experience in backend development and can contribute to the frontend You have a product mindset and care about the customer experience Developing microservices for new features and … Deployment: Skills in implementing CI/CD pipelines and using testing frameworks to ensure application reliability. Experienced in building a strong engineering culture through customer obsession Passionate about scale up environments being bought into the company vision Have a genuine interest in growing with the business Please if any more »

driven by this centralised, global Data Science function. The team is led by a group of inspirational Directors, whose ongoing ambition is to improve customer experience and overall business performance. They are achieving this through the use of data science and advanced analytics across in store and digital … you will deliver data science projects around things like building recommendation engines, conversion models, while helping the digital marketing teams to understand when a customer will buy or return an item. You will also be supporting decisions around making website changes to drive a change in customer behavior. … chance to flex your skills to improve eCommerce for this brand, as they work to reach ambitions to further modernise and improve their digital customer journey. The culture and pace is ferocious, so the ability to adapt to various stakeholder requests, and perform to a high level within a more »

driven by this centralised, global Data Science function. The team is led by a group of inspirational Directors, whose ongoing ambition is to improve customer experience and overall business performance. They are achieving this through the use of data science and advanced analytics across in store and digital … you will deliver data science projects around things like building recommendation engines, conversion models, while helping the digital marketing teams to understand when a customer will buy or return an item. You will also be supporting decisions around making website changes to drive a change in customer behavior. … chance to flex your skills to improve eCommerce for this brand, as they work to reach ambitions to further modernise and improve their digital customer journey. The culture and pace is ferocious, so the ability to adapt to various stakeholder requests, and perform to a high level within a more »

empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. They are helping organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune … using their solutions. The Role We are seeking a superstar B2B Digital Marketing Manager to join the most exciting global technology company in the CX space, based in the heart of London. Reporting to the VP of International Marketing, the contract role is an exciting opportunity for someone who has … of SEO tools, digital marketing best practices and implementation (though not essential) Marketo base knowledge for email and nurturing in SaaS and/or CX industry (advantageous) in a relevant field Why apply: The Company: Join some of the industry’s most creative minds. Their global team of professionals are more »

of services and supports the practices and suppliers (where applicable) and internal support functions in the on-boarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service. This role is hybrid flexible in South England, with UK wide travel. Service Design … Obtain sign off from Service Delivery Managers, practice leads and support teams prior to service commencement * Obtain Go/No Go approval from the customer and internal practices Continuous Service Improvement: * Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the … internal teams for resolution and are recorded in the ITSM tools * Support the continuous improvement of internal processes and service delivery Required Skills/Experience- * Minimum of 5yrs service transition experience, managing service transitions, plans, and multiple on-boarding technical teams * Experience within a service delivery/ more »

and make a meaningful contribution to society. We look for: A real interest in data, analytics, machine learning and decision-making. 2+ years of experience in professional services. Great people skills – ability to deal in a professional and friendly manner with a diverse team, both internally and across our … Mathematics, Physics, Economics or Computer Science incorporating Data Science or Analytics based modules. Excellent attention to detail, with high quality written and verbal communication. Experience in commercials, contract and financial (P&L) management is preferable. Experience in Business Development of professional services and relationship-based sales is preferable. … skills are desirable. Existing skills in System Thinking and System Dynamics are preferred, but not essential if you are willing to learn. Existing work experience in/with UK healthcare organisations is preferred, but not essential. What we offer Flexibility in location and schedule. This is a full-time more »

the UK, tripled their team size and been listed on the public market. They are continuing to grow in 2024, with a new web experience and complete company re-brand on the agenda and they're looking for a Senior UI/UX designer to help steer them through … be part of a scaling business, shaping how design is approached in the business and playing an instrumental part in ensuring the best possible experience for their customers. They're looking for a pro-active designer, with a collaborative, team mentality who likes the companies ethos and wants to … be at an established, early-stage company with a real start-up feel to it. Here are some key areas of experience they're looking for: Full stack design experience across UI and UX with the ability to impact design across different channels covering, mobile, responsive web, desktop more »

next year. The Product Owner - Growth will be responsible for: Analysing product data and translating that into recommendations to improve the products and overall customer experience Building out product features that will enable customer acquisition and engagement Identifying opportunities for improvement and optimisation Working with product managers … stakeholders across the business Answering and, importantly, asking questions that will lead to real insights Competitor product analysis The Product Owner - Growth will have: Experience as a Product Owner, Business Analyst or Product Analyst, working within a product team Ideally worked at a fintech startup/scaleup, preference of … b2c Having worked in a growth function would be advantageous – customer acquisition, incentives, referrals, rewards, etc. Excellent analytical skills and data driven mindset Great communication and stakeholder management skills Plenty of experience working in agile product teams Worked in fintech, banking, payments, etc. This is an amazing opportunity more »

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is … engineering indentured apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent Multi skilled in both electrical and mechanical disciplines. Experience of planned preventative maintenance systems. Experience fault finding within MHE (Material Handling Equipment)/Automation systems. Experience in interpreting both mechanical and more »

company. This role as a Digital Product Manager within a massive multimedia software company offers an opportunity to contribute to the evolution of the customer experience through their core website. The successful candidate will have significant experience in driving testing and optimisation initiatives, leveraging A/B … innovation and fresh thinking, constantly challenging existing processes and exploring new ideas. Contribute to the enhancement of team culture through collaboration and effective communication. Experience Required: Minimum of 4-5 years of relevant experience within a large organisation, preferably within the tech industry. Proven track record of developing … and launching digital products from concept to launch. Strong understanding of Product Management principles, with a focus on testing and optimisation. Experience in managing A/B testing initiatives on websites. Ability to think creatively and challenge conventional approaches to problem-solving. Proficiency in Spanish and Italian languages would more »

execution in EMEA and LATAM | Build content and material on sales tools and process in alignment with central enablement and sales operations Qualifications Your Experience Exceptional In Person and Virtual, Instructor led Facilitation and presentation skills Previous experience in a quota carrying role, leadership role and ability to … and leaders Strong understanding of adult learning principles and ability to apply across a wide variety of learning solutions Data driven with program management experience strongly preferred Agile and flexible - equally comfortable collaborating closely with SMEs and stakeholders as well as executing independently Must thrive in a fast-paced … results-oriented, collaborative environment Tight-knit collaboration and problem solving skills Bachelor's degree in business, marketing, or a related field or equivalent military experience required Additional Information The Team In line with our key sales principles the team is focused on enabling the shift toward customer-centric more »

Identifying and assessing the technology training needs of the firm. Continuing to build an IT technology training portfolio. Providing regular progress updates to the customer experience business partner. Developing training materials and digital learning. Seeking and implementing training best practice certifications. Taking responsibility for the firm’s learning … management system. Managing the introduction of new technology training initiatives. Main experience and skills required: Line management experience. Excellent customer facing skills. Knowledge of law firm applications. Strong administration and back-end knowledge of learning management systems. Experience of producing digital learning material. Experience of implementing more »

Manager you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution … activities Managing setting up meetings Taking minutes at meeting, and follow-on activities Filling in for the PMs when on leave. KEY SKILLS/EXPERIENCE A significant PMO experience with a solid record of delivering change. That you’re a self-starter, able to operate with minimal line more »

for e-commerce strategy feeding into company growth objectives. - Briefing and managing web development agencies to deliver a road map that supports an enhanced customer experience of the website. - Manage all aspects of e-commerce including onsite content, marketing, and trading. - Responsible for management of D2C sales and … growing customer LTV via casefurniture.com including all associated technologies. - Responsible for all e-commerce sales reporting and reconciliation. - Management of B2B assets via the Digital Asset Management platform - Preparing and reporting to the directors on e-commerce performance. - Responsible for budgetary management and reconciliation of all e-commerce related … activity. - Manage and execute paid acquisition strategy with specialist Paid Media agencies, monitoring results, ROI and new customer growth. - Responsible for all key consumer initiatives – eg. partnerships, offers, reviews and workflows. - To support the wider sales and management teams. - Management of the stock inventory on website and EDI connections more »

talented e-commerce professional. Job Description: The E-commerce Manager will be responsible for developing and implementing strategies to drive online sales, enhance the customer experience, and achieve business objectives on Amazon Marketplace. This role requires a candidate with extensive experience in managing and optimizing e-commerce … for improvement and help support clients and other marketplaces. Stay up-to-date with the latest e-commerce trends, technologies, and best practices. Requirements: Experience managing e-commerce platforms, with a strong focus on Amazon Marketplace. Proven ability to develop and execute successful e-commerce strategies. Strong analytical skills … and the ability to interpret data to drive decision-making. Excellent understanding of Amazon Seller Central, including FBA, PPC, and SEO. Experience with inventory management and fulfillment processes. Strong project management skills and attention to detail. Ability to work collaboratively in a fast-paced, team-oriented environment. Excellent communication more »

on-boarding of services as well as the on-going delivery of services will also be a crucial part of this role to ensure customer experience remains up to standard. Responsibilities: Service Design : Supporting the Service Excellence Director in the development of standard service descriptions and components, service … the relevant internal teams for resolution and are recorded in the ITSM tool, support the continuous improvement of internal processes and service delivery. Required Experience: Minimum of 5 years' service transition experience, managing service transitions, plans, and multiple on-boarding technical teams Experience within a service delivery … contracts to align with service requirements and processes Strong relationship management skills that aid successful knowledge transfer and service readiness ITIL4 Foundation Level Prior experience in working for a managed service provider is highly desired Services offered by Computappoint Limited are those of an Employment Business and/or more »

an Information Technology Consultancy and solution provider. They partner with market leading software and system companies and create and implement customised and cost-effective customer experience and CRM strategies as well as team management solutions for their clients. About The Role Identify and add qualified prospects to the … outreach, networking events and client visits Develop and maintain client relationships Develop and maintain strategic partnerships to grow the business Gather useful information from customer and competitor data Make and give presentations to prospective clients and internal executives Drive the end-to-end sales process Prepare and submit sales … contracts Your Experience & Skills A minimum of two years' experience in a Business Development Representative role within SaaS is required. Familiarity with Asana is beneficial. Proficiency in English is necessary, and knowledge of German is advantageous. The candidate should possess strong customer engagement and presentation skills, capable more »

the option to work the remainder of the week remotely if preferred. About the Company: Our client is dedicated to combating fraud and enhancing customer authentication using cutting-edge machine learning technology. Their innovative solutions provide real-time caller risk assessments, improving customer experience and preventing fraud. … telecom compliance contract staff. Manage regulatory inquiries and compliance roadmaps. Maintain external and contractor relationships. Requirements: Key Qualifications: Data Protection Officer qualifications and experience. Experience in a regulated B2B environment. Proven leadership in compliance teams. Strong communication, analytical, and problem-solving skills. Knowledge of UK and EU GDPR guidelines. … Desirable Skills: Telecoms knowledge (SIP, PSTN, number management). Experience with auditing and contract law. Benefits: Competitive salary Hybrid working model with minimal office attendance. Comprehensive health insurance, family-friendly policies, workplace pension, life insurance, and bonuses. Home office allowance, professional development support, and generous annual leave. Monthly company more »

Consultant (Analyst) As a digital strategy consultant, you will actively take part in consulting projects covering a wide array of subjects (strategy, marketing, media, customer experience, digitisation of processes and organisations), as well as work on due diligences for investment funds. In this context, you will be working … team of ~50 people with varied profiles, who have worked for top-tier consulting firms (McKinsey, BCG, Bain, Accenture) and who have strong operational experience in digital. All of them are passionate about their job! Requirements A bachelor's or master's degree in a relevant field (such as more »

to-end review & validation of settlement flows. Support the ongoing development of key financial reporting and metric tracking. Core payments support, partnering with paytech & customer experience teams to troubleshoot problems and defects. Manage banking partner relationships; ensure portfolio of accounts fit for purpose, own & produce returns and lead … commercial negotiations. Qualifications: 3+ years experience in either Treasury, Financial or Payment Operations. Good all-round understanding of card payment processes. Detailed understanding of transaction flows within a complex payment chain. Experience designing, automating and running treasury processes. Experience running/designing reconciliation and control processes. A more »

of going to £16.50/h if consistent performance is achieved within 6 months As an Operations Lead, you will need to have: - Proven experience in Operations, Logistics, delivery, and/or inventory management - Proficiency in using smartphone apps and navigating tech tools - Strong command of Excel spreadsheets - Physical … Flexibility to work varied shifts, including evenings and weekends Role of an Operations Lead: - Supervise a team of Operations Specialists/Associates - Address potential customer service complaints and manage Customer Experience concerns - Collaborate with Borough Stakeholders to resolve issues - Manage shifts and schedules - Ensure deployment of bikes more »

the business every day. Job Description We are looking for a Engineer Manger to join our software delivery team to use their skills and experience to guide the team of engineers. The ideal candidatewill guide the successful outcomes of the team, and take a strategic view across adjacent teams … and model the L&G behaviours of being Straightforward, Collaborative and Purposeful. What you'll be doing Seeking opportunities to leverage engineering skills and experience across other adjacent engineering teams to ensure that we are delivering great outcomes to our customers as effectively as we can. Using creative problem … we create. Helping your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General’s principles on the Customer Experience and Treating Customers Fairly policy. Qualifications Extensive knowledge of software testing frameworks and strategies. Extensive knowledge of CI/CD and associated more »