176 to 200 of 510 Customer Experience Jobs in London

Principal Product Designer – hotels.com The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Are you … complex problems, prototyping bold ideas , and bringing elegant, scalable solutions to life? At Expedia Group , our mission is to power global travel for everyone, everywhere. Within Expedia Group, the Experience Design (XD) organization is a global, cross-disciplinary team uniting user experience design, content design, and research to create innovative, relevant, and cohesive experiences for travellers, partners, and … making it easier, more intuitive, and more enjoyable for users to book their next trip. We’re exploring how AI can enhance design workflows, personalization, and experimentation. Designers with experience or interest in AI-driven tools and methods will thrive here. Expedia Group is undergoing a design renaissance—reimagining how travellers discover and book stays. Join us as we More ❯

Principal Product Designer – hotels.com The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company. Are you … complex problems, prototyping bold ideas , and bringing elegant, scalable solutions to life? At Expedia Group , our mission is to power global travel for everyone, everywhere. Within Expedia Group, the Experience Design (XD) organization is a global, cross-disciplinary team uniting user experience design, content design, and research to create innovative, relevant, and cohesive experiences for travellers, partners, and … making it easier, more intuitive, and more enjoyable for users to book their next trip. We’re exploring how AI can enhance design workflows, personalization, and experimentation. Designers with experience or interest in AI-driven tools and methods will thrive here. Expedia Group is undergoing a design renaissance—reimagining how travellers discover and book stays. Join us as we More ❯

directly to our Head of Product Design. You'll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

About Faculty At Faculty, we transform organisational performance through safe, impactful and human-centric AI. With more than a decade of experience, we provide over 350 global customers with software, bespoke AI consultancy , and Fellows from our award winning Fellowship programme . Our expert team brings together leaders from across government, academia and global tech giants to solve the … the needs of our customers across banking, insurance, capital markets, and financial infrastructure - applying AI to help them solve complex challenges in areas like risk management, fraud prevention, compliance, customer experience, and operational efficiency.This role demands strong analytical skills, curiosity, and the ability to work in fast-moving, highly regulated environments. You'll help tackle important industry challenges … ll play a key role in shaping product approaches, working closely with customers and internal teams to deliver high-impact outcomes. You can expect hands-on delivery responsibility, significant customer interaction, and opportunities to contribute to Faculty's growth from your first day. What you'll be doing: Working with multidisciplinary teams to design, develop, and deliver AI-powered More ❯

the labour market and becoming the worlds leading job platform. The job at a glance Join our team and youll be responsible for maintaining and optimising Gainsight, ensuring robust customer lifecycle management … and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine the labour market to make it work for … any of our UK offices - London, Portsmouth, Manchester or Glasgow. Your responsibilities: Provide first and second line support for Gainsight, maintaining all aspects of platform administration Ensuring that our Customer Success Managershave the tools, processes, insights, and training needed to deliver an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist More ❯

resolve technical issues stemming from our client's usage of Meta advertising solutions. Escalate potential bugs to the product and engineering teams and drive resolution. Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met. Identify opportunities to optimize and automate workflows and support processes. Skills 2 Years+ in … the Digital Advertising and/or Technology industries. Experience with troubleshooting and ticket escalation. Experience translating technical concepts and solutions to non-technical audiences. Experience of using advertising technologies such as pixels, ad servers, auctions and delivery. Experience working with web technologies, including, but not limited to: HTML, CSS, JavaScript, HTTP. Experience working with SQL More ❯

resolve technical issues stemming from our client's usage of Meta advertising solutions. Escalate potential bugs to the product and engineering teams and drive resolution. Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met. Identify opportunities to optimize and automate workflows and support processes. Skills 2 Years+ in … the Digital Advertising and/or Technology industries. Experience with troubleshooting and ticket escalation. Experience translating technical concepts and solutions to non-technical audiences. Experience of using advertising technologies such as pixels, ad servers, auctions and delivery. Experience working with web technologies, including, but not limited to: HTML, CSS, JavaScript, HTTP. Experience working with SQL More ❯

customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we … Head of Sales, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM, and wider teams to sell our solutions to these new customers and ensure high customer satisfaction. What you will do: Lead the review and segmentation of opportunities in the Retail, Hospitality, and F&B sectors and build commercial business cases to support investments. Build … Sales Development plan and nurture a pipeline of business opportunities. Achieve and exceed monthly, quarterly, and annual new business sales targets. Maximise revenue opportunities and ensure business profitability. Manage customer relationships until they are transitioned to an Account Manager. Respond to customer/partner queries professionally and promptly. Collaborate with supporting departments to resolve issues to a satisfactory More ❯

client relationships. Overview: You will undertake sales administration tasks to support the Sales team to sell more widely within new and existing customers while embodying our core values – outstanding customer service, trusted, driven, personal. The Customer Success Team supports the sales team in smooth running sales operations. Responsibilities: Data management & reporting: Access, validate, and maintain accurate customer and order data within Salesforce CRM to ensure seamless order processing. Data insights: Use sales data and Power BI reports to monitor customer spend, identify trends, and provide actionable insights to key stakeholders and internal stakeholders. Customer order tracking: Create and share order tracking reports from CRM data to keep customers informed and ensure transparency throughout the … to coordinate quotes, orders, and delivery, resolving issues quickly and professionally. Account manager partnership: Support Strategic Account Managers in achieving profit goals through accurate data, reporting, and operational support. Customer experience excellence: Deliver outstanding service in line with MBA’s values, ensuring timely, courteous, and professional communication. Continuous improvement: Use data insights to identify process efficiencies, improve service More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

on the road - making it faster, fairer, and entirely built around the customer. We've started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control. Since launch, we've raised over £430m from top-tier investors (including QED), helped over 11,000 customers get behind the wheel - and we … looking for a sharp, structured, and commercially-minded Head of Collections and Recoveries to develop the strategy and scale a critical part of our business. Our ideal candidate has experience of delivering amazing collections results in a car finance or leasing business. Your Mission You'll be responsible for optimising our collections and recoveries strategy, taking it to the … and efficiency while protecting the financial health of the business. You'll design and implement best-in-class processes with a high degree of AI and automation that balance customer experience with strong credit outcomes, using data-driven insights and innovative approaches tailored to the unique dynamics of the car loan market. This is a high-impact role More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with … strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective … and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with … strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective … and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular More ❯

TAM function across the US, EU, Middle East, and APAC regions. This leader will manage 6-8 regional TAM managers and their teams, ensuring a consistently excellent technical and customer experience. This is a highly strategic and hands-on leadership role that blends deep technical expertise, exceptional customer-facing skills, and inspirational people leadership. As the owner of … TAM methodology, aligned with business goals, technical excellence, and regional nuances. Define strategic goals, KPIs, and operational metrics for TAM success across all regions. Partner closely with R&D, Customer Success, Product, Sales, and Support to drive holistic customer outcomes. Hands-On Technical Expertise Maintain hands-on fluency in observability tooling, logging infrastructure, and cloud environments. Act as … a senior technical escalation point for complex deployments or architectural challenges. Provide in-depth technical guidance on customer environments, use cases, and integration scenarios. Customer Excellence & Relationship Building Serve as a senior executive presence in critical customer engagements and escalations. Partner with top-tier customers to ensure technical adoption, value realisation, and long-term retention. Champion a More ❯

experienced Senior Contact Centre Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and … colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys or Avaya. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management … clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London 3 days in office/2 days remote Salary: Competitive + bonus + healthcare, pension etc. Requirements for Product Specialist … At least AAA at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … and written English Responsibilities for Product Specialist Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

opportunity for someone with strong SITS & SQL experience. What You'll Be Doing Advising on the SITS Platform, Integrations, Reporting and Migration and Build Skills. Use knowledge of the customer to provide excellent service and continually improve the customer experience and meet business needs. Utilise Project Management methodologies. What We're Looking For (Essential) Hands on experience with SITS student record system Solid understanding and experience on Builds skills include Tasking, SRLs and Vistas Great communication skills and the ability to engage stakeholders at all levels Commitment to continuous improvement and eagerness to learn Desirable Skills Integrations (Stu-talk) Strong knowledge of Oracle and SQL databases & ETL processes Knowledge of Azure development environment (Azure Data … non-technical requirements to technical solutions Why Apply? Flexibility: Remote-first or hybrid roles available Be part of a well-resourced team with dedicated funding and leadership backing Gain experience on integrations (a highly sought after skill in the sector) Shape the technical direction of an Azure-first, event-driven architecture Work on high-impact systems that directly affect More ❯

of engaged product managers, delivering product features in a complex, regulated environment Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define product capability needs and prioritise delivery of those that add most value Collaborate with your product … the US Enterprise to ensure capabilities are delivered to users Be an advocate for data governance, ensuring that everything we build meets high standards while providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Make recommendations to senior stakeholders and drive consensus for your … product while keeping them informed Use data to transform the way we work, continually seeking ways to grow What we're looking for Significant experience identifying business opportunities and translating them into Data, Machine Learning and AI products in technology or digital arenas A user focused mindset and the commercial skills to optimise return on Investment A track record More ❯

000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta … skilled Senior Software Developer with a strong background in Data Architecture to join our dynamic team at GSK in London. The ideal candidate will have 7 10 years of experience in software development, with a proven track record of designing and implementing robust data architectures that support scalable and efficient software solutions. This role requires a deep understanding of … to deployment and maintenance. Mandatory Skills: Strong expertise in Data Architecture, including data modeling, ETL processes, and database design. Proficiency in programming languages such as Java, C#, or Python. Experience with relational databases (e.g., SQL Server, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra). Solid understanding of software development methodologies (Agile, Scrum, etc.). Ability to analyze complex data More ❯

000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta … skilled Senior Software Developer with a strong background in Data Architecture to join our dynamic team at GSK in London. The ideal candidate will have 7 10 years of experience in software development, with a proven track record of designing and implementing robust data architectures that support scalable and efficient software solutions. This role requires a deep understanding of … to deployment and maintenance. Mandatory Skills: Strong expertise in Data Architecture, including data modeling, ETL processes, and database design. Proficiency in programming languages such as Java, C#, or Python. Experience with relational databases (e.g., SQL Server, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra). Solid understanding of software development methodologies (Agile, Scrum, etc.). Ability to analyze complex data More ❯

edge autonomous systems that revolutionize how businesses operate.What You'll Do Craft Intelligent Agents: Design and develop AI agents that automate complex tasks across diverse business areas : finance, operations, customer experience, and more. Build Multi-Agent Ecosystems: Develop collaborative agents capable of reasoning, planning, and interacting seamlessly with APIs, databases, and human users. Innovate Continuously: Implement advanced memory … regulations (GDPR, financial compliance) and guard against bias, hallucinations, and misuse. What You Bring Technical Mastery: Strong skills in Python, JavaScript, or similar languages. LLM & Agent Expertise: Hands-on experience with LLMs (OpenAI, Anthropic, Mistral) and agent frameworks. Advanced Tools: Familiarity with vector databases, RAG pipelines, prompt engineering, REST APIs, cloud deployment, and containerization (Docker/Kubernetes). Domain … Knowledge: Experience in one or more business domains such as finance, housing, operations, or customer service. Preferred Extras: Degree in Computer Science, AI, Data Science, or related fields. Experience with LangChain, CrewAI, Autogen, MLOps, CI/CD, and enterprise systems like SAP, Oracle, or Salesforce. How You'll Measure Success Number of intelligent agents deployed and adopted. More ❯

a high-impact Presales Solutions Engineer to lead strategic client engagements and drive adoption of the NICE Proactive AI Agent . A cutting-edge, anticipatory AI solution that redefines customer experience through intelligent, automated, and timely outreach. This is a client-facing, consultative role at the heart of EMEA go-to-market execution. You'll partner with sales … product, and marketing teams to shape solution narratives, deliver compelling business cases, and position NICE as the trusted advisor in proactive customer engagement. Responsibilities Lead strategic discovery sessions with prospects and clients to map business needs to AI-led solutions. Deliver high-impact product demos, tailored use cases, and commercial ROI models aligned to executive priorities. Support solution design … in English; additional European languages (Dutch, German, or French) are an advantage. Willingness to travel and a valid driving license. Why NICE Join a market leader in AI-powered CX solutions. Be part of enterprise-level digital transformation across industries. Work with innovative products that drive measurable impact-from reducing operational costs to improving customer satisfaction and loyalty. This More ❯