176 to 200 of 386 Customer Experience Jobs in London

delivery teams to design and close strategic engagements that help organisations strengthen their cyber resilience. Role Mission Claranet’s strategy is to grow our customer base in key strategic verticals and to ensure consistently excellent experiences across all customers. As Cyber Security Development Director, you will play a critical … deep knowledge of the cybersecurity threat landscape and offensive security services market Teams To Collaborate With Technology Practice – On seller education of the portfolio Customer Success & Growth – Transitioning new logo customer into managed accounts where and when appropriate Sales Operations & Support – On marketing and sales enablement activities Customer ...

data warehouse environments, ensuring data flows support effective audience activation. Explore and define how agentic AI can be applied to improve customer experience and marketing performance, and educate clients on its use. Mentor and support a small UK team, while helping to coordinate work with offshore colleagues. Shape … roles to hire as the team grows. Contribute to partner go-to-market offerings, such as packaged solutions with leading Martech vendors. Your Skills & Experience You will have: Strong commercial experience working with Customer Data Platforms, ideally including tools such as Tealium or Adobe. Solid hands ...

Global Director, Technical Customer Support Core & Digital Banking | SaaS & Cloud Platforms Own Platform Resilience. Lead Global Support Transformation. 📍 Location: London 🆔 ANKH ID: 233 Why This Role Matters This is a global leadership role at the heart of a cloud-enabled banking platform , where customer trust, platform resilience … operational excellence directly impact revenue, reputation, and long-term growth. As Global Director, Technical Customer Support , you will own the evolution of a worldwide support organization supporting mission-critical core and digital banking platforms . Your mandate is not just to “run support”, but to transform how support operates ...

focus primarily on backend development, designing and building robust, scalable APIs using PHP (Laravel) . The role involves close collaboration with engineering, product, and customer-facing teams to deliver high-quality features that directly support customers’ operational needs. This is a hands-on role suited to someone who enjoys … MongoDB to design, build, and manage data models Use Elasticsearch for search functionality, reporting, and data aggregation Collaborate closely with engineers, product managers, and customer experience teams Take ownership of projects from initial concept through to production Requirements 5+ years of commercial experience with PHP , ideally using ...

delivery while acting as a key escalation point for complex client issues. If you're passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform. Key Responsibilities Lead, mentor, and support a team of 1st-3rd Line Engineers Conduct regular … Collaborate closely with senior leadership and project teams to support wider business goals Maintain strong relationships with clients, ensuring clear communication and exceptional service Experience required: Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role Strong technical background, ideally within an MSP or multi ...

passionate about shaping the next generation of AI-powered products? Join a dynamic, fast-moving business that’s embedding AI into everything from customer interactions to internal tools. We’re looking for an experienced Data & AI Scientist to help drive innovation across cutting-edge AI initiatives — from chatbots … agentic workflows. The Role You’ll work closely with the AI Engineering and Data Science teams to: Develop and prototype AI-driven solutions across customer-facing and internal applications. Build and optimise LLM-based assistants , RAG pipelines , and agentic AI workflows . Collaborate on the architecture and deployment ...

part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com. We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will … achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base. What you’ll be doing : Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days. Facilitate live onboarding sessions ...

exceptional experiences to life, helping shape the future of pensions for our members, employers and partners. The minimum criteria for this role are: Significant experience as a product, UX/UI designer preferably within the pensions or wider financial services sector Strong understanding of mobile and responsive design principles … similar Strong collaboration skills to work effectively with other designers, engineering and product teams Strong attention to detail while keeping the product vision and CX strategy in focus Ability to collaborate with cross-functional teams, and communicate and defend design decisions to a variety of stakeholders ***When applying for this ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you’ll play a key role in designing, building and deploying applied … production deployment. You’ll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you’ll play a key role in designing, building and deploying applied … production deployment. You’ll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support ...

measurable role in achieving Valcons growth ambitions in the coming years 🧩 The Role We’re hiring a Business Transformation Analysts with experience in business operations, technology, data, AI and digital transformation to support complex programmes across a range of industries including Financial Services, Public Sector, and energy & water Utilities … data lakes, warehouses, pipelines) AI and advanced analytics solutions SaaS implementations and enterprise system integrations Cloud platform adoption (Azure, AWS, GCP) Digital product and customer experience initiatives This role suits someone who enjoys solving complex business, technology and data problems and working across multidisciplinary teams (on, near ...

hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit … Strategy Analyst, you will be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily ...

with a global footprint and three UK offices. Their teams partner with leading B2B and B2C brands to deliver data‐driven solutions that improve customer experience and marketing performance. With a collaborative culture and strong investment in analytics capability, they offer an environment where you can grow quickly … CLTV, segmentation, and recommendation models. • Engaging with clients, presenting insights, and developing your consulting skills with full support from the team. Your Skills and Experience • Strong commercial experience working with SQL and cloud data warehousing (BigQuery or similar). • Hands‐on experience with web analytics platforms such ...

platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while … DRUID platform to prospects and clients. What you’ll do at DRUID Act as a trusted business partner of the Sales, Delivery and Customer Success Leaders, and share ownership in achieving the territory’s business objectives and revenue targets Work with Sales, Product, Marketing, Professional Services, and other cross ...

Retail Business Analyst Job Type: Permanent Location: London, UK/Hybrid Number of hours: 40 hours per week – full time Ready to utilise your experience and expertise in Business Analysis? We have an exciting opportunity for you – Retail Business Analyst – Space, Range & Display ! Careers at TCS: It means more … This may include designing new operating models, building business cases, supporting delivery of change programmes, and undertaking evaluations to provide clear, business‐focused recommendations. Experience within the retail sector, specifically Commercial roles or Space, Range & Display, is essential. Key Responsibilities • Analyse and document business processes to support system redesign ...

partner performance. Use SQL and data‐driven insight to understand behaviour, identify opportunities, and shape optimised decisioning. Translate analytical findings into commercial action, balancing customer experience with strong unit economics. Work closely with operations, finance, product, engineering, and external partners to deliver measurable business outcomes. Contribute to wider … strategic initiatives across both consumer and business portfolios. Manage and mentor one direct report, fostering high analytical and commercial standards. Your Skills and Experience Strong commercial experience in analytics‐led strategy within lending, credit risk, collections, or a comparable data‐rich environment. Advanced SQL capability and confidence working ...

fast-scaling data and machine learning function, working at the intersection of AI engineering, product innovation, and advanced analytics. You will help deliver customer-facing AI features, internal automation, and traditional ML models within a modern cloud environment. The Company They are a rapidly growing consumer brand and technology … this is a place where your work will have a clear and visible impact. The Role Build and deploy AI and ML models across customer-facing and internal product areas. Contribute to conversational AI and generative AI features that enhance customer engagement. Support traditional ML projects including segmentation ...

PostgreSQL, and Cassandra systems. You'll architect and build software that ensures the reliability, scalability, and performance of databases supporting both corporate applications and customer hosting services. You'll be developing tools and services for potentially the biggest WordPress fleet in existence, building software that manages infrastructure for over … scalable infrastructure automation.Contribute to on-call rotation (secondary week, primary week, then project work cycle) with emphasis on building solutions that prevent future incidents.Your experience should include...2+ years in Golang with demonstrated experience building production-grade applications and services.2+ years of experience working with relational databases (MySQL ...

PostgreSQL, and Cassandra systems. You'll architect and build software that ensures the reliability, scalability, and performance of databases supporting both corporate applications and customer hosting services. You'll be developing tools and services for potentially the biggest WordPress fleet in existence, building software that manages infrastructure for over … scalable infrastructure automation.Contribute to on-call rotation (secondary week, primary week, then project work cycle) with emphasis on building solutions that prevent future incidents.Your experience should include...2+ years in Golang with demonstrated experience building production-grade applications and services.2+ years of experience working with relational databases (MySQL ...

PostgreSQL, and Cassandra systems. You'll architect and build software that ensures the reliability, scalability, and performance of databases supporting both corporate applications and customer hosting services. You'll be developing tools and services for potentially the biggest WordPress fleet in existence, building software that manages infrastructure for over … scalable infrastructure automation.Contribute to on-call rotation (secondary week, primary week, then project work cycle) with emphasis on building solutions that prevent future incidents.Your experience should include...2+ years in Golang with demonstrated experience building production-grade applications and services.2+ years of experience working with relational databases (MySQL ...

demonstrations, both virtually and in person, clearly articulating technical capability and commercial value. Support clients throughout the sales process to ensure a high-quality customer experience. Monitor industry developments, competitor activity and changing market needs. Proactively share client feedback and identify opportunities for product or solution improvement. Maintain professional … knowledge through ongoing training, industry engagement and continuous development. Personal Profile Experience selling software or technology-based services. Demonstrated track record of achieving and exceeding sales targets. Experience working with, or selling into, large professional services organisations such as major accounting or advisory firms. Qualifications & Experience Desirable ...

techniques to interrogate complex datasets and generate commercially meaningful insights. • Working closely with product, engineering, finance and operations to turn insight into action. • Balancing customer experience, operational performance and unit economics when designing and evolving strategy. • Managing and developing a direct report while contributing to a high‐performing … analytics function. Your Skills and Experience • Strong commercial experience in analytics, strategy or data‐driven problem solving in a relevant environment such as lending, credit risk, collections, fintech, pricing, fraud, or similar. • Advanced SQL capability with confidence working with complex, multisource datasets. • Ability to combine deep analytical thinking ...

ensuring relevance, innovation, and high performance. Build and deliver a commercial plan aligned to wider organisational strategy and growth targets. Drive improved win rates, customer experience, and seller experience through credible presales engagement. Own and manage P&L performance, forecasting, and cost-centre management. Collaborate with sales … support opportunities from presales through delivery. Develop competitive insights and market intelligence to inform service capability development. Represent the services proposition at internal, customer, and partner events. Recruit, develop, mentor, and retain talented sales specialists and future leaders. Foster deliberate cross-functional collaboration across presales and services business units. ...

Engagement Partner with clients to identify opportunities across the retail value chain, including merchandising, pricing, promotions, supply chain, inventory optimization, e-commerce, omnichannel, customer experience, loyalty, and personalization. Translate retail business challenges into scalable, data- and analytics-driven solutions. Collaborate closely with Data Analytics, Data Engineering, and Data … engagement continuity. Industry & Market Insight Stay current on Retail and Consumer industry trends, including digital commerce, omnichannel transformation, AI-driven merchandising, demand forecasting, and customer analytics. Provide market and client insights to internal teams to inform solution development and positioning. Performance Management Own account-level KPIs including revenue growth ...