176 to 200 of 333 Customer Experience Jobs in London

strong foundation in business process, technology, and account management best practices, you will contribute ideas and effective ways of working that support a consistent customer experience and help ensure clients get the most value from Wine Hub. Your Responsibilities: Client Relationship Management: Conduct proactive check-ins with clients … wine industry, including regulatory changes, shifts in consumer preferences, and emerging technologies relevant to wine sales. What we’re looking for: 2+ years’ experience in SaaS account management, customer success, or other client-facing roles, with a proven track record of managing and growing accounts Client-first, commercially ...

specific telemetry signals—including prompt patterns, model performance, MCP call usage, latency, error conditions, cost metrics, user behaviour signals, and system reliability.user experience optimisation**Key Responsibilities & Accountabilities** Own requirements for dashboards, monitoring tools, model comparison views, anomaly detection alerts, and performance scorecards.Partner with AI Evaluation PM (previous role), Model … Risk, GSSR, Legal and Compliance to align telemetry with governance frameworks.Partner with product leaders across divisions to understand how telemetry can improve customer experience, reliability and performance.Ensure telemetry systems support auditability, compliance and explainability requirements.**Skills & Competencies** Experience in product management with a strong foundation in Deep ...

stay within our risk appetite. While enhancing new controls or developing new ones, you will also ensure that these controls are scalable and mitigate customer friction by working closely with the onboarding experience team. You will also work closely with our global due diligence and financial crime prevention … KRIs) for the region and proactively solve for KRIs that are on a negative trend or out of risk appetite Find opportunities for improving customer experience and operational scalability of our controls (for example, through leveraging AI) Work closely with other teams within the Europe and UK squad ...

stay within our risk appetite. While enhancing new controls or developing new ones, you will also ensure that these controls are scalable and mitigate customer friction by working closely with the onboarding experience team. You will also work closely with our global due diligence and financial crime prevention … KRIs) for the region and proactively solve for KRIs that are on a negative trend or out of risk appetite Find opportunities for improving customer experience and operational scalability of our controls (for example, through leveraging AI) Work closely with other teams within the Europe and UK squad ...

development. This includes creating visual design specifications and interaction models. In addition, the designer is responsible for creating the user interface and overall customer experience for web sites and mobile applications. This includes overall navigation flow, layout of specific pages, and creation of individual graphic elements. The designer … will analyze functional and business requirements and develop effective solutions. Essential Functions Conceives and creates experience-oriented design solutions that fulfill strategic business objectives Works with product managers and development team on style and approach for all projects Ensures that all design elements, templates, and finished solutions work within ...

Ecommerce Trading Executive Location: London office Salary: Up to £38,000 per annum (depending on qualifications and experience) My client is seeking an Ecommerce Trading Executive to play a pivotal role in enhancing the day-to-day trading performance and optimisation of our online store. This role is perfect … someone with a robust background in ecommerce, combining skills in commercial strategy, merchandising, and digital operations to drive site performance and customer engagement. Day-to-Day of the Role: Execute and manage daily site trading operations, including product uploads, pricing updates, markdowns, and maintenance of catalogue, menu, and editorial ...

strategy across websites and mobile apps. Youll combine deep technical expertise with strong commercial awareness to deliver actionable insights that drive performance and enhance customer experience. Working cross-functionally with Product, UX, Development and Digital Trading teams, you will ensure robust tracking, reporting, and governance frameworks are in place … develop the digital analytics and measurement strategy across web and app platforms Define and maintain measurement frameworks aligned to business objectives, trading priorities and customer journeys Lead the implementation, configuration and optimisation of analytics platforms (e.g. Google Analytics 4) Oversee tagging strategy and governance using tools such as Google ...

Public Sector accounts. This is a genuine opportunity to maximise value within established partnerships while unlocking new areas of growth. With a highly engaged customer base already in place, there is excellent earning potential for someone who can combine commercial curiosity with structured solution thinking and proactive account development. … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You will already have a strong grounding in Managed IT services, with a clear understanding of cloud, infrastructure, and network environments. ...

Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers … value from their use of the Braze platform. Your focus will be to drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team. You will be responsible for understanding your customer ...

backed High growth B2B SAAS analytics and performance company focused on the Unified Comms vertical. The clients provide optimisation solutions for outstanding customer experience, productivity and communication performance. We’re looking for a proven finance leader to drive value creation, sharpen commercial execution, and prepare the business … Team Leadership Build and lead a small, high‐performing finance team. Foster a culture of pace, accuracy, and ownership aligned with private‐equity standards. Experience & Skills Senior finance leadership in PE‐backed or high‐growth SaaS/recurring revenue businesses. Hands‐on operator with transaction experience (FDD/ ...

transformation programmes. Their expertise spans strategy, technology implementation, data and AI, cloud solutions, modern workplace, and managed services — enabling clients to modernise operations, enhance customer experience, and drive sustainable business growth. Key Responsibilities Develop and execute a strategic sales plan to drive revenue growth across consulting, project delivery … understanding of digital transformation challenges and solution value. Maintain strong market awareness across digital, technology, and consulting trends to identify new revenue opportunities. Qualifications & Experience . Proven track record in consultative B2B sales, with a minimum of 5 years’ experience in technology consultancy sales, ideally within the world ...

initiatives, leading complex transformation programmes, and shaping the delivery environment across multiple European locations. Your work will directly improve speed, accuracy, decision-making, and customer experience through technology, automation and AI adoption.This role is ideal for someone who wants to: Lead multi-stream transformation across several regions Partner … below: 5+ years delivering transformation in insurance or financial services 6–7 years shaping large-scale programmes (Big 4 or similar highly desirable) Experience leading multi-workstream , multi-region transformation Hands-on delivery expertise — not just oversight Strong stakeholder, communication and influencing skills Exposure to AI, workflow automation, underwriting ...

with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver … executive relationships, address diverse business challenges, and position Freshworks as the partner of choice. - Learn & Collaborate : Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success. - Hunt & Prospect : Develop and manage a strong pipeline with accurate forecasting. Travel, as required ...

passion to learn. A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge … features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: Demonstrable experience in at least one back-end type safe programming language (Golang Preferred but other experience can be considered) Comfortable/experienced with back ...

expanding its Architecture function and is looking for a Senior Solution Architect to drive major transformation across underwriting, claims, policy administration, and digital customer platforms. This is a role for someone who wants to own the blueprint , champion best practice, and set the direction for a multi-year modernisation … closely with a mature enterprise architecture community, sharing patterns, frameworks, and innovation across regions. Impact at scale – Your designs will directly influence underwriting efficiency, customer experience, and strategic growth. What You’ll Lead As Senior Solution Architect, you will: Build system & application roadmaps that transform current-state platforms ...

+ equity This is a high impact Lead Product Analyst role where you will shape how data drives product and customer experiences within a fast-paced, product-led technology business. With a strong focus on personalisation and experimentation, this role offers the chance to influence core commercial outcomes while … product, engineering and growth teams. The Role You will operate as a senior individual contributor within the product analytics function, owning insight across key customer journeys and driving measurable impact. Lead product analytics for a consumer app, focusing on personalisation and customer relevance Use data to determine ...

impact, and uplevel stakeholder influence and analytical rigor. Qualifications A bit about you Experienced analytics leader in high-stakes domains that’s required, balancing customer experience, operations, and compliance. Proven at turning ambiguous problems into crisp measurement plans and shipped insights; strong SQL/BI skills and comfort … framing, methodology, stakeholder management, and documentation standards. Nice to have Familiarity with risk management frameworks Exposure to financial crime concepts (fraud, money laundering etc) Experience working in a platform orientated team Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. ...

impact, and uplevel stakeholder influence and analytical rigor. Qualifications A bit about you Experienced analytics leader in high-stakes domains that’s required, balancing customer experience, operations, and compliance. Proven at turning ambiguous problems into crisp measurement plans and shipped insights; strong SQL/BI skills and comfort … framing, methodology, stakeholder management, and documentation standards. Nice to have Familiarity with risk management frameworks Exposure to financial crime concepts (fraud, money laundering etc) Experience working in a platform orientated team Additional Information For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. ...

businesses unlock the power of AI, Automation, Cloud & Data and Secure Networking. They help deliver real business outcomes: increasing growth, improved operational efficiency, enhanced customer experience, compliance, and resilience. The Role: This is a strategic, consultative sales role for a highly motivated and ambitious Account Director. … technical teams to build Territory & Account Plans Deliver measurable outcomes: growth, efficiency, compliance Ideal Candidate 5+ years in IT sales with a hunter mentality Experience with Microsoft and Fortinet preferred Comfortable selling across multiple industry verticals Big goals, big energy, and a growth mindset ...

redefining the payments space through a data driven, AI powered platform. Their mission is to remove payment costs for businesses while improving the customer experience creating a more efficient and rewarding payments ecosystem. The business is scaling across the UK, already supporting thousands of merchants and millions … accurate CRM data, forecasting, and reporting What We’re Looking For Proven success in B2B sales, ideally within fintech, SaaS, payments, or similar sectors Experience selling into mid cap and enterprise organisations Strong track record of managing complex, multi stakeholder sales processes Ability to articulate ROI and business value ...

forward-thinking organisation, founded in the mid-2000s, has cultivated a highly collaborative and purpose-driven team. With a strong blend of industry experience, continuously evolving expertise, and a shared strategic vision, the business has positioned itself as a recognised leader within its sector. The organisation is committed … delivering innovative solutions that empower clients to strengthen security, optimise performance, and create exceptional customer experiences. Benefits Fire and Security Engineer: Basic Salary: Up to £45,000 Travel Time Paid: Door to Door Overtime: 1.5 Weekdays and Double time on Saturdays and Sundays Annual Leave: 20 Days + Bank ...

globally recognised AI platform transforming how enterprises engage with their customers. This business sits at the intersection of AI agents, communication infrastructure, and customer experience , enabling companies to automate and scale conversations across multiple channels. Trusted by thousands of enterprise organisations globally and processing billions of interactions each … complex, high-value enterprise accounts. You’ll work directly with C-suite and senior product/technology leaders to drive adoption of AI-led customer engagement solutions, shaping how some of the world’s largest organisations interact with their users. This is a true hunter role with significant ownership ...

customers lifecycle. You’ll be embedded in one of our product teams, partner with Product, Engineering, Ops and Compliance to improve control effectiveness, customer experience, and operational efficiency. What you’ll do Work on the fincrime analytics ‘3 body problems’ of risk, friction and cost Nearly every risk … levelling structure, click here Qualifications About you Able to design scalable data models from the backend to our data infrastructure Strong SQL with experience building robust pipelines Proficient with BI tools and designing decision‐ready dashboards. Clear communicator who can frame trade‐offs between risk, conversion and operational cost. ...

customers lifecycle. You’ll be embedded in one of our product teams, partner with Product, Engineering, Ops and Compliance to improve control effectiveness, customer experience, and operational efficiency. What you’ll do Work on the fincrime analytics ‘3 body problems’ of risk, friction and cost Nearly every risk … levelling structure, click here Qualifications About you Able to design scalable data models from the backend to our data infrastructure Strong SQL with experience building robust pipelines Proficient with BI tools and designing decision‐ready dashboards. Clear communicator who can frame trade‐offs between risk, conversion and operational cost. ...

company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting … Product Marketing to lead the team looking after our most important product offering, Kraken Customer. In this role, you will redefine what core customer operations systems mean for utilities. You’ll drive the go-to-market strategy, positioning, and messaging, collaborate closely with cross-functional teams, including Product, Sales ...