176 to 200 of 1,173 Customer Experience Jobs in London

framework, providing guidance on category planning, pricing, and marketing. Monitor merchant performance and implement data-driven enablement initiatives, including training and compliance programs. Collaborate cross-functionally with logistics, payment, customer service, and technical teams to optimise the full fulfilment cycle (e.g. bonded/overseas warehouse management), reduce operational costs, and enhance customer experience. Define and track platform performance … and FX considerations, to ensure compliant and cost-effective settlement. Qualifications Bachelor’s degree or above in International Trade, E-commerce, Marketing, or a related field. Minimum 5 years’ experience in cross-border e-commerce, marketplace operations, or merchant platform management, with proven success in POP or third-party seller ecosystem development. Deep knowledge of the full e-commerce … rules, and EU/UK digital commerce regulations. Strong analytical and planning skills; proficient in Excel, Power BI, or similar data tools. Excellent communication and stakeholder management abilities, with experience in multicultural team environments. Fluent in English (required); Mandarin proficiency is a plus. What We Offer A high-impact role in shaping JD.com’s marketplace expansion strategy in Europe More ❯

framework, providing guidance on category planning, pricing, and marketing. Monitor merchant performance and implement data-driven enablement initiatives, including training and compliance programs. Collaborate cross-functionally with logistics, payment, customer service, and technical teams to optimise the full fulfilment cycle (e.g. bonded/overseas warehouse management), reduce operational costs, and enhance customer experience. Define and track platform performance … and FX considerations, to ensure compliant and cost-effective settlement. Qualifications Bachelor’s degree or above in International Trade, E-commerce, Marketing, or a related field. Minimum 5 years’ experience in cross-border e-commerce, marketplace operations, or merchant platform management, with proven success in POP or third-party seller ecosystem development. Deep knowledge of the full e-commerce … rules, and EU/UK digital commerce regulations. Strong analytical and planning skills; proficient in Excel, Power BI, or similar data tools. Excellent communication and stakeholder management abilities, with experience in multicultural team environments. Fluent in English (required); Mandarin proficiency is a plus. What We Offer A high-impact role in shaping JD.com’s marketplace expansion strategy in Europe More ❯

your contributions will directly influence the impact of our solutions across various sectors. Responsibilities Model Development: Design, build, and deploy Large Vision Models (LVMs) for applications focused on enhancing customer experience, workforce efficiencies, and product performance. Data Preparation: Collaborate with data engineers to collect, preprocess, and curate large visual datasets required for training models, ensuring high-quality data … the latest research and advances in machine learning and computer vision. Drive innovation by applying new techniques and methods to our projects. Educational Background: Master's degree or equivalent experience in Computer Science, Data Science, or a related field with a strong focus on machine learning. Professional Experience: 5+ years of hands-on experience deploying Computer Vision … models in production environments. Strong proficiency in Python. Experience with cloud environments (AWS, GCP) and tools for ML model deployment (Docker, Kubernetes, etc.). Technical Skills: In-depth understanding of computer vision techniques, including image classification, detection, and segmentation. Familiarity with Large Vision Models is a big plus. Knowledge of SQL and experience working with large datasets and More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and … the way we operate. We are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you will: •Design, implement and monitor … people are our priority, and we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

and reliability. Conduct hypothesis-led learning in analytical data assets, identifying trends, patterns, and opportunities for optimization. Utilize AB test evaluations to drive feature improvements and enhance the overall customer experience. Develop and maintain dashboards and reports to track key performance indicators and provide actionable recommendations to stakeholders. Stay up-to-date with industry trends and best practices in … product analytics, continuously enhancing your skills and knowledge. Provide analytics to optimise general operations within the business for supply chain, commercial & store tech Key requirements: Proven experience in product analytics, data analysis, or a related field. Strong proficiency in SQL and experience with data visualization tools such as Metabase/Tableau etc Familiarity with Redshift or other similar … and the ability to translate complex data into actionable insights. Strong communication and collaboration skills, with the ability to effectively present findings to both technical and non-technical stakeholders. Experience of A/B testing, experience in running retailed-based tool analytics Experience of BigQuery is desirable What we offer: Pension company contribution = 3% Incentive scheme up More ❯

We are the Intelligent Internet Platform. We connect People, Places and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, giving Visibility, Control and Security through expereoOne. Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power … process from Lead to Order. This strategic role oversees the tools, processes and systems that enable the sales team to achieve revenue goals, improve productivity, and deliver an excellent customer experience. Key Responsibilities: Strategic Planning & Execution: Drive the design and implementation of scalable sales processes and best practices. Develop data-driven insights to inform forecasting and strategic decision-making. … revenue operations team. Foster a culture of innovation, accountability, and continuous improvement Bachelor's degree in Business, Marketing, Finance, or a related field (MBA preferred). 8+ years of experience in sales operations, business operations, or sales strategy. Proven track record of driving transformational change in complex sales organizations. Experience with sales forecasting, pipeline management, and performance metrics. More ❯

intelligence. You will leverage your expertise in AI technologies to guide clients through their digital transformation journeys, ensuring they harness the potential of AI to enhance operational efficiency, improve customer experience, and drive innovation. You will work closely with a variety of stakeholders, including clients, internal teams, and our technical experts, to create and implement effective AI strategies … teams to develop innovative AI solutions that meet client needs Stay abreast of the latest AI trends, tools, and technologies to provide thought leadership in the industry Requirements Proven experience in AI consulting, preferably within a sales and transformation context AI Services delivery: contact-centre optimisation, AI driven personalisation, AI assisted marketing intelligence, and AI powered operations Strong technical … leveraging technology to drive business value Strong problem-solving skills and ability to think critically Client-focused approach with a commitment to delivering exceptional results in a consulting capacity Experience around AWS Bedrock, Google Vertex, AI Studio would be preferable Experience around leading teams and engagements Benefits Why Join Us? This is an opportunity to make a real More ❯

beyond financial outcomes. What you bring A commitment to constant learning and professional improvement. One to three years progressive full-stack engineering experience. At least one year of demonstrated experience programming with one or more Python frameworks (e.g., Flask, FastAPI, Django, etc). Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external teams. … Commercial experience with JavaScript or TypeScript (ideally React). Experience with RESTful APIs. Experience in code management tools as Git and package managers (e.g., pip, poetry, uv, npm, or yarn). Ability to write clean, efficient, and maintainable code, unit tests, and documentation, following best practices and coding standards. Strong problem-solving and analytical skills. You take … accountability and can work both independently and as part of a team. Experience creating user interfaces for web applications. Familiarity with database systems such as PostgreSQL, MySQL, or MongoDB. At QuantSpark, we value growth and learning, and are looking for individuals to join our team who can work both autonomously and collaboratively with our internal team and clients. Nice More ❯

improvement. Present findings and recommendations to senior leadership. Process Improvement Identify inefficiencies and recommend system enhancements to improve workflows. Work with cross-functional teams to implement improvements that enhance customer experience and operational efficiency. Stay informed on industry trends and emerging retail technologies. Manage vendor relationships to ensure service quality and cost-effectiveness. Building and maintaining relationships with … support and conduct evaluations. Attend industry conferences and training sessions to stay updated on best practices. The successful candidate Attention to detail with a mentality of stores as their customer Builds strong & effective relationships with a wide variety of stakeholders Strong communication skills (written, verbal and interpersonal) Inquisitive and able to quickly grasp and understand the needs of stakeholders … team player Proactive and shows initiative while carrying out tasks, always challenges the status quo Demonstrates accountability to deliver within role and drive the right results Technical/Specific experience Intermediate to advanced skills in Microsoft 365 - Excel, PowerPoint, Word, Power BI etc Experience with POS systems and retail technology solutions. Familiarity with inventory management, supply chain logistics More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design, develop and maintain performant, scalable and best practice Tableau data sources (e.g. optimised extracts, published data sources), ensuring efficient SQL queries and robust data pipelines … appropriate Provide training and support to tableau users. Stay up to date with Tableau releases and new features What we're looking for As a BI Developer with extensive experience in Tableau you will be expected to develop in depth knowledge of Funding Circle's use of Tableau Cloud. You will be an expert in what is required to … Tableau Cloud usage in an organisation. You will optimise data sources that feed Tableau Cloud dashboards in collaboration with Cloud Infrastructure team and data platform teams. You will: Tableau Experience : you will have extensive knowledge of Tableau both server and cloud and will be experienced in troubleshooting issues with how Bridger servers connect with data platforms/warehouses/ More ❯

collaboratively. You'll be a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges. About You: You have 4+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies. Experience with Executive Coaching would be a great advantage but not … essential. You have hands-on experience managing complex employee relations and case management, including knowledge of UK employment laws and regulations. You have great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off. You will be experienced in handling sensitive matters with More ❯

part of our journey. ABOUT YOU You will be a dedicated and passionate manager who can lead engineers across multiple locations and specialisms. You will be equally obsessed with customer experience and engineering standards, understanding that they are intrinsically linked. You will have a thorough understanding of Data Science and Software Engineering as applied to the advertising technology … high standards You will lead a self-organising, results-oriented agile team REQUIREMENTS: What you need to be successful: Have advanced knowledge of the wider Advertising Technology Industry Have experience managing remote teams A passion for continuously improving the team's performance A mature technology leader, with understanding of all layers of a technology stack Familiarity with front end … frameworks and tools (e.g. React, Node) Have experience with Machine Learning/Data Science Have previous experience with git, CI and CD tools (e.g. GitLab, TeamCity) Have knowledge of docker, kubernetes, and AWS services Passionate about writing good code YOU WILL ENJOY Regular shut down days, including the festive period UK Private Healthcare Plan with AXA Access to More ❯

wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies - in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences - to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … here Job Applicant Privacy Policy () Our Perks and Benefits: Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive More ❯

contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Who we're looking for We're seeking a highly collaborative and enthusiastic Data Strategist More ❯

experience. You are the primary point of contact for your commercial teams to shape and deliver the digital category strategy, considering a range of KPIs such as revenue, margin, customer growth, conversion and many more. The Role: The Purpose of the Role: Key Responsibilities: Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse … market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Work closely with … relevant activity to minimise stockouts and sell through excess inventory. Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based More ❯

Now is a magical time to join and with our recent acquisition it makes the journey even more exciting! What you'll be doing As our first AI Lead - CX , you'll be responsible for driving the strategy, execution and ongoing improvement of all things AI, automation and self-serve within Customer Experience. You'll use AI to provide … You'll work cross-functionally to step change our customer support and help our users get better answers quicker - all while building a best-in-class, AI-leading CX team. Use data to guide decision-making. You'll dig into customer conversation data to identify contact drivers (e.g., identifying top inbound categories and audiences) and lead strategies to … etc. You'll be responsible for evaluating these metrics and drawing insights to iterate on goals, processes, and priorities, as well as communicating these results/insights clearly across CX, Product, and company leadership. Own our AI roadmap - from opportunity discovery through to implementation and iteration. You'll prioritize where automation can improve efficiency and experience, and work with More ❯

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support … in the CRM are updated with accurate tags, classifications, and customer context. Insights & Continuous Improvement Capture and share customer feedback, usage trends, and product friction points with CX and Product teams. Collaborate in team retros, QA sessions, and process improvement initiatives. Support Voice of the Customer activities, CSAT/NPS feedback loops, and churn pattern analysis. Natural … all channels. Demonstrable reduction in churn risk through proactive support and issue resolution. Well-maintained CRM hygiene and updated documentation/playbooks. Clear feedback loops with Product, CS, and CX based on customer insights. Experience in a technical support or service desk environment (1 - 2 years minimum). Strong understanding of Windows, Mac, and mobile operating systems; familiarity More ❯

are able to commute to HQ in London, Chiswick twice per week London, Hybrid ️ Our Perks Values-driven culture - we're really proud of our culture. Drive your own experience Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can … we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we've created a workplace … Head of Customer Experience, Sarah Ball, we're looking for a Customer Experience Analyst to join the team. We're looking for a commercially focused CX Analyst to join our Customer Operations function. This role is embedded within the Customer Contact Centre and wider Customer Operations team and plays a crucial part in More ❯

Customer Experience Analyst £37,300 - £40,250 (London) £34,750 - £37,350 (Durham, Lytham, Glasgow) Hybrid 28.9% Pension Opportunity Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices. The role holder will also influence and build relationships across the business to embed new ways of working with a … core Data & CRM team, Content team and Service Design & Development teams. Building Expertise Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions. Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports to … ensure they are established as we transform its business and meet business users' needs. Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms. Work collaboratively with members of the Data & CRM team and other areas of the business to understand campaign More ❯

Customer Experience Analyst £37,300 - £40,250 (London) £34,750 - £37,350 (Durham, Lytham, Glasgow) Hybrid 28.9% Pension Opportunity Yolk Recruitment is partnering with an innovative civil service organization undergoing a digital transformation, focusing on advanced digital practices. The role holder will also influence and build relationships across the business to embed new ways of working with a … core Data & CRM team, Content team and Service Design & Development teams. Building Expertise Develop our understanding of the data underpinning our customer services and customer journeys, with the aim of connecting data sources to build a complete view of our customer interactions. Ensure continuity, management and improvement of a collection of Digital and Call Analytics reports to … ensure they are established as we transform its business and meet business users' needs. Develop expertise on the interrogation and interpretation of customer engagement, interaction and behavioural data from multiple customer touchpoints, as shown in a variety of analytical platforms. Work collaboratively with members of the Data & CRM team and other areas of the business to understand campaign More ❯

and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Consumer & Market Intelligence and Experience & Transformation groups provide data, software and consulting services to improve our clients' sales and marketing programmes. We help clients find, retain and grow profitable customers through our understanding of … and retailers plan retail provision in the UK and overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of … data, technology and consultancy. Experience and Transformation - Core Business Activities The Experience and Transformation arm of CACI leads the way in customer management by helping clients acquire, develop and retain customers through effective customer strategy planning, optimising marketing campaigns and customer insight. Our work is underpinned by high quality consumer and market data and leading More ❯

Job ID: Amazon Pay (India) Private Limited Want to apply your research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative and curious individual to join our Customer NPS team in Bangalore. Our vision is to make Amazon … Pay as the most trusted, convenient and rewarding Payment Experience in the market. As a Program Associate you will conduct NPS across multiple product lines (e.g. Travels, bills payment, UPI etc.). The insights you generate will have a direct impact on how product teams can shape customer experience improvement initiatives. With a dynamic, innovative and diverse … will provide you with ample opportunities to constantly build your skill set and address new challenges while you help Amazon to achieve its vision: to be Earth's Most Customer-Centric Company. The right candidate will be excited about the opportunity to be our customer insights evangelist and influence customer experience on Amazon! Key job responsibilities More ❯

Customer Journey Manager Application Deadline: 21 July 2025 Department: Customer Insights and Journeys Employment Type: Permanent - Full Time Location: London or another Dogs Trust site Compensation: £44,000 per year + benefits Description Are you ready to lead the transformation of customer experiences at one of the UK's most loved charities? Dogs Trust are looking for … a Customer Journey Manager to shape and deliver outstanding customer journeys across every touchpoint. This role will see you collaborate with teams across the organisation, championing a customer-first culture and playing a key role in aligning our Marketing and Communications function with our goal of becoming a truly customer-centric organisation. What does this role … online and offline. Lead and manage the Customer Journey Officers, fostering a culture of excellence and providing coaching and development. Establish and track clear customer experience (CX) metrics and KPIs, using data and analytics to inform decision-making, identify improvement opportunities, and drive continuous enhancement. Act as a CX advocate across Dogs Trust, promoting a customer More ❯

force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE As a Quality & Experience Analyst at Burberry, you will support the execution of our customer experience strategy by analysing and reporting on key performance metrics and service quality standards. Your role … will be crucial in identifying insights from customer feedback, ensuring continuous improvements, and helping maintain the high standards of service expected from the Burberry brand. Through collaboration with cross-functional teams, you will assist in driving the effective use of technology and tools to enhance the customer journey, ensuring that every interaction contributes to a seamless, personalised, and … elevated experience. This Quality & Experience Analyst role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 3/4 days per week. RESPONSIBILITIES Delivery of reporting, insights and dashboards across key metrics, including KPIs, NPS and CSAT. Sharing insights with regional stakeholders and providing training to ensure teams are More ❯

Collaborative Work Management (CWM) & Business Intelligence (BI) consultancy with UK locations in London and Edinburgh, and Riyadh in Saudi Arabia. As a Platinum Smartsheet partner, we focus on the customer to help manage the end-to-end life cycle of the procurement, implementation and ongoing support of the Smartsheet platform. Our founders have deep experience with Smartsheet's … use of Smartsheet within their business. Identify opportunities for follow-on work to expand Smartsheet’s footprint through good relationships with our customers and awareness of their businesses. Provide customer training sessions to increase their level of knowledge. Experience and Skills Essential: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. … years of experience in project management, consulting, or a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Native or fluent English Language Ability to work collaboratively in a team-oriented environment. 1-2 years' experience with Smartsheet's processes and tools Knowledge of CWM, CRM, analytics, or process automation tools. Entrepreneurial mindset with More ❯