176 to 200 of 1,621 Customer Experience Jobs in London

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience whilst on the road. As Payment Programs, EU CO, you will own multiple programs to drive the Work Summary and … Invoicing programs to improve the overall last mile cost and DSP Experience for AMZL EU. You will be responsible for building processes, systems, and mechanisms to monitor and take actions in partnership with the work summary and invoicing execution teams and different partner teams such as DSP, ACES and … Finance. You will be accountable for cost and customer experience, both in short term process improvements and long-term step-function improvements. We are open to hiring candidates to work out of one of the following locations: London, GBR Key job responsibilities Responsible for EU Work Summary and More ❯

executing best in class site and email merchandising strategies. This role is based in Bangalore. As a Associate - Site Merchandiser you will ensure that customer experience and expectations are set and met to a high standard. He or she will execute and schedule content on emails, home pages … be able to think and act both strategically and tactically. The ideal candidate will demonstrate the following: Designing and executing online campaigns which improve customer experience Strong communication skills; experience in coordinating teams and communicating to Category Managers Strong bias for action and ability to prioritize Ability … to use hard data and metrics to back up feature and customer segment recommendations Working independently on key deliverables Aptitude for organization, flexibility and producing results in a fast paced environment Capability to meet our technical requirements, which include HTML, XML and Excel, plus the ability to learn our More ❯

and design workflows that prepare supporting teams for new product releases Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience across a variety of touch-points and data sets Produce trend analyses of common customer pain points coupled with actionable recommendations … for addressing them Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize items with Product and Engineering teams Partner with our Product Marketing and Sales teams to collect customer feedback and identify opportunities to improve our products Skills & Experience Experience working with Mobile Measurement Partners (MMPs) and deep industry knowledge of attribution modeling for mobile app install advertising Advanced understanding of APIs and server integrations Understanding of tracking pixels and third-party measurement of digital advertising campaigns Understanding of programmatic ad buying and auction marketplace dynamics; ability More ❯

Senior Business Intelligence Engineer, EU Consumables Customer Engagement DESCRIPTION Are you analytically sharp, keen to make a difference? Would you love to take on the challenge to drive customer demand for some of Amazon's most diverse and challenging product categories? Amazon is looking for a Snr Business … Intelligence Engineer (m/f) for our EU Consumables division with relentless focus to better understand our customers so we can further improve our customer experience. Key job responsibilities Provide transparency and analyses of the entire customer journey, across channels, aligning with other EU teams for internal and … accelerate inferences, provide near-real-time insights, and Quicksight dashboards that enable others. About the team Consumables Customer Experience (CCE) is the CX, Item Data Quality (IDQ) and Engagement team of the EU Consumables business. Our mission is to make Amazon the fastest, most convenient place to shop More ❯

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach … world at large. An Overview Of The Role We are seeking a highly skilled Senior Consultant with at least 5 years of hands-on experience, including at least 1-2 years in Generative AI (Gen AI) and Large Language Models (LLM) development and evaluation. The ideal candidate will have More ❯

be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The EU Hardlines CX team supports this vision through its Basket Building program, which helps customers get the most out of their base items by providing opportunities to easily … technical partners and dealing with ambiguity. This person will be responsible for leading efforts to maximize the impact of existing and new Basket Building CX features, like Virtual Bundles and Accessory Recommendations. This will involve working directly with technical partners to understand go-to-market activities for new CX launches … and creating mechanisms to drive business adoption of existing CX features to deliver program growth. You will be the right Program Manager if you are: Inventive - You are excited by new challenges and look beyond constraints to develop solutions that achieve more than what was once thought possible. Analytical - You More ❯

Productboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Customer Success Manager (CSM). This role will manage a portfolio of our commercial and strategic customers, focusing on understanding their core value outcomes and developing strategic success plans to maximize … their value from our products. The ideal candidate will be strategic, tactically execution-oriented, customer-focused, detail-oriented, articulate, and credible, capable of prescribing key strategies for successful organizational change. On a typical day, you will Own the post-sale relationship with customers, identifying their value outcomes and developing … change plans to meet these outcomes. Provide best practices on connecting customer value outcomes with product capabilities. Develop and strengthen relationships across your customer accounts to foster partnerships and advocacy. Collaborate cross-functionally with Solutions Architects, Product Consultants, and Sales teams to ensure excellent customer experience More ❯

Are you passionate about the customer experience? Innovating on behalf of established and emerging Amazon businesses? Amazon's Digital Acceleration team powers digital purchases and the subscription lifecycle for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We drive how digital products intersect with … worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable customer shopping experience. Key job responsibilities Hire, develop, and inspire the team. Function as a leader of leaders. Develop mechanisms to scale the team. Evaluate … industry standards to identify best practices; and design our offerings to integrate better with broader digital eCommerce solutions. Basic qualifications 10+ years of engineering experience 5+ years of engineering team management experience Experience planning, designing, developing, and delivering consumer software experiences Experience partnering with product or More ❯

enterprise customers across the United Kingdom. Key job responsibilities - Lead the AWS AI Business for your assigned verticals and sub-industries, across UKI. - Accelerate customer adoption by defining and implementing domain specific GTM and Sales strategies within your assigned sub-verticals, leveraging AWS Sales and our partner ecosystem. - Build … compelling ROI and business cases to drive adoption of AWS Gen AI solutions. - Act as the front line within your accounts for all specialist customer engagement in your tech domain. - Create & articulate compelling value propositions that address specific needs of your customers. - Build and innovate: Co-Develop GTM motions … work with product teams on the creation of innovative new services. - Partner with the world's biggest system integrators, FM Developers to deliver on customer projects. - Spearhead market expansion by pinpointing new customer segments and Gen AI use cases - Collaborate cross-functionally to continuously strengthen AWS's Gen More ❯

Senior Manager Q Customer Success, Customer Success Team DESCRIPTION The Senior Manager of Customer Success is responsible for leading a team of customer success professionals focused on driving successful SaaS platform implementations and enterprise adoption. In this role, you will manage a portfolio of strategic customer projects, aligning cross-functionally to ensure seamless delivery and an exceptional customer experience. Key job responsibilities Oversee a team of customer success managers, solutions architects, and implementation specialists, providing mentorship and guidance to drive individual and team performance. Serve as the primary point of contact for a … portfolio of strategic customer accounts, managing relationships and acting as a strategic advisor. Partner closely with sales, product, and engineering teams to scope and plan customer projects, ensuring alignment on requirements, timelines, and success metrics. Lead the creation of proof-of-concept demos and pilot programs to showcase More ❯

driving their success and fostering long-term growth. You will be the trusted advisor guiding customers through their initial journey, ensuring a seamless onboarding experience and setting the stage for lasting partnerships. This is a 12-month contract, offering £126.27 per day (PAYE) - 37.50 hrs/week. Be a … catalyst for customer success, shaping their initial experience and setting them on a path to long-term value. You'll collaborate closely with customers, understanding their unique business objectives and tailoring onboarding plans to meet their specific needs. Your expertise will be essential in helping customers integrate the … ll also proactively identify and mitigate risks, ensuring a smooth and successful onboarding process. This is your chance to make a tangible impact on customer satisfaction and contribute to the growth of a cutting-edge marketing platform. Responsibilities: Monitor onboarding progress for new customers, ensuring rapid value realization and More ❯

Built for sport, Cortex is a platform that connects data, content and commercial inventory, elevating the fan experience and generating new multi-channel revenue opportunities for rightsholders. We are seeking an enthusiastic and dedicated Technical Success Manager to lead Cortex post-sales support and training initiatives. The Technical Success … Manager is a key member of the Cortex Customer Success team. You'll play a vital role in acting as a link between the various Cortex teams, to support our customers, partners and internal teams. You'll have a strong appetite for seeing our customers succeed using their Cortex … you to support customers with bug fixing, troubleshooting, product set-up, best practice and more. This role will work in tandem with the wider Customer Success, Product & Development teams to build out an exceptional and financially viable customer offering, perfectly balancing the customer experience with the More ❯

and broadcast. We partner with top-flight teams, leagues, coaches, betting companies, broadcasters, media outlets, gaming specialists and professional bodies to improve the overall experience for sports fans. We constantly collect the most detailed sports data to enhance a wide range of sports competitions, from tennis to soccer to … only half of the package. We need great people to fuel the engine. And thats where you come in Stats Perform is seeking a Customer Success Manager (Horse Racing) , to join the team. Job description: Responsibilities: Own the relationship with assigned customers, focusing on increasing product adoption, supporting renewals … in collaboration with the sales team, and ensuring overall customer satisfaction. Build and nurture relationships with key external stakeholders to drive account strategy and business growth. Partner with internal teams to share customer insights, influence the product roadmap, and ensure product enhancements align with customer needs and More ❯

Teams, Operations Risk Compliance (ORC) Program Teams, ORC Tech teams and Platform tech to build Amazon-scale compliance solutions. A successful candidate will have experience driving strategic vision, presenting to executive leadership, influencing direction across a broad suite of technical products while staying connected to the details and prioritizing … for worldwide Amazon marketplaces. BASIC QUALIFICATIONS Bachelor's degree or equivalent 5+ years of product or program management, product marketing, business development or technology experience Experience owning/driving roadmap strategy and definition Experience with end-to-end product delivery Experience with feature delivery and tradeoffs … of a product Experience as a product manager or owner PREFERRED QUALIFICATIONS Master's degree or equivalent Experience in influencing senior leadership through data-driven insights Experience working across functional teams and senior stakeholders Knowledge of key customer experience metrics and methodology (e.g., NPS) Our More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

We work closely with commercial, product and creative teams to make sure our communications support our business goals and make our seller and dealer experience as smooth as possible. About the role In this role, you'll join our Seller CRM team, and your main areas of focus will … include: Ensuring smooth seller journeys by testing and improving automated lifecycle communications Identifying and addressing customer pain points Managing a campaign calendar, iterating and reporting back to the business on what we've learnt Key responsibilities will include: Understanding and optimising our complex end-to-end seller journey Creating … and managing complex customer journeys using emails, app notifications, and SMS Conducting A/B tests to improve campaign performance Acting as the main CRM contact for our Customer Experience and Support teams, and supporting Product requests as needed Who you are If you have: Experience More ❯

looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in London. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for … product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools … to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key More ❯

only** Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a ServiceNow Junior Technical Consultant with Konversational, you will be hands … consulting environment with the responsibility for implementing ServiceNow for a range of customers. Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform. Why work with us? We work hard but try not … to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale. Excited? You should be... About you: You can demonstrate a hunger for being inquisitive and a desire to improve More ❯

responsibilities You will be responsible for driving the long-term planning strategy of Consolidation, achieving our vision to offer a best-in-class shopping experience which meets customer needs for receiving items together in one convenient delivery. This is a highly visible position that requires influencing across multiple … business teams, strong collaboration with tech teams, and interaction with senior leaders (VP-level). The role requires a deep understanding of customer needs and thinking big about how we can make the customer experience seamless and delightful. The role includes 60% stakeholder/project management and … able to think and operate at all levels (both strategically and tactically). About the team Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion. We improve customer experience More ❯

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description This is an excellent opportunity for a Salesforce … technology leader you will contribute to the long term success of the Salesforce Practice across the Publicis Sapient International region. Qualifications Your Skills and Experience Proven leadership and consulting skills to build trusted relationships with customers up to the C-level Extensive experience with designing and delivering Salesforce More ❯

will work closely with our Digital Product Manager to support the direction and strategy for our digital platform, focusing on Personalisation and enhancing the customer experience. This is an excellent opportunity for someone passionate about creating seamless, customer-first experiences and eager to learn and grow in the … this: Support the Digital Product Manager and Head of Ecommerce to define and execute a digital product strategy and roadmap focused on personalising the customer experience, ensuring alignment with business goals and customer-centric priorities. Own the delivery of all initiatives related to Personalisation, working closely with … design, development, and testing teams to ensure that tailored customer experiences are delivered on time. Help communicate the impact of product improvements, prioritising tasks based on opportunity size, customer impact, technical feasibility and ROI. Partner with stakeholders across various teams to ensure smooth coordination and support cross-functional More ❯

strong software background to join the Blue Planet Global Support Team. In this role, the successful candidate will work closely with a major European customer, providing dedicated L3 support during business hours. This is a post-sales technical role with focus on assisting customer use of the BPI … product as well as handling customer tickets/cases opened for Blue Planet BPI product. The team provides technical support, delivers hands-on product evaluation to customers from one-day product demos, and works with customers for technical assistance pre-sales. Blue Planet Inventory (BPI) is a suite of … open, modular, and vendor-agnostic product applications that help network operators improve customer experience, reduce OPEX, and inventory management system complexity and improve operation efficiencies. The successful candidate will need to enjoy working daily with customers and have a "Customer First" attitude to their role. This role More ❯