176 to 200 of 455 Customer Experience Jobs in London

Location: Samsung Experience Store, White City Hours: 40 Hours Pay: £40,000 - £43,000 DOE Bonus: 20% potential Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in … Manager, you will play a crucial role in achieving the PRS& Samsung goals. You'll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products. Core Responsibilities: Health & Safety: Always ensure the safety and well-being … of our customers and team members. Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction. Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals. Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance. More ❯

be at the heart of optimising digital journeys, uncovering opportunities in the data, and, most importantly, demonstrating the real-world outcomes of your analysis . Whether it’s increasing customer retention, boosting engagement, or improving product features, your work will drive tangible results. Why This Role is Great Use SQL and data warehousing skills to extract, model, and structure … You You’ll bring a mix of technical expertise and commercial awareness, with a track record of proving how data delivers value. You’ll have: Strong SQL skills, with experience querying large datasets and working with data warehouses Background in data analysis, BI, or product analytics with evidence of driving business outcomes Familiarity with data modelling and ETL processes … Ability to communicate insights in a way that drives decisions and measurable impact Experience with BI tools such as Power BI or Tableau Confidence in managing multiple stakeholders and competing priorities Nice to Have Exposure to product experimentation or A/B testing Interest in digital product journeys and customer experience optimisation Experience with Python or More ❯

be at the heart of optimising digital journeys, uncovering opportunities in the data, and, most importantly, demonstrating the real-world outcomes of your analysis . Whether it’s increasing customer retention, boosting engagement, or improving product features, your work will drive tangible results. Why This Role is Great Use SQL and data warehousing skills to extract, model, and structure … You You’ll bring a mix of technical expertise and commercial awareness, with a track record of proving how data delivers value. You’ll have: Strong SQL skills, with experience querying large datasets and working with data warehouses Background in data analysis, BI, or product analytics with evidence of driving business outcomes Familiarity with data modelling and ETL processes … Ability to communicate insights in a way that drives decisions and measurable impact Experience with BI tools such as Power BI or Tableau Confidence in managing multiple stakeholders and competing priorities Nice to Have Exposure to product experimentation or A/B testing Interest in digital product journeys and customer experience optimisation Experience with Python or More ❯

be at the heart of optimising digital journeys, uncovering opportunities in the data, and, most importantly, demonstrating the real-world outcomes of your analysis . Whether it’s increasing customer retention, boosting engagement, or improving product features, your work will drive tangible results. Why This Role is Great Use SQL and data warehousing skills to extract, model, and structure … You You’ll bring a mix of technical expertise and commercial awareness, with a track record of proving how data delivers value. You’ll have: Strong SQL skills, with experience querying large datasets and working with data warehouses Background in data analysis, BI, or product analytics with evidence of driving business outcomes Familiarity with data modelling and ETL processes … Ability to communicate insights in a way that drives decisions and measurable impact Experience with BI tools such as Power BI or Tableau Confidence in managing multiple stakeholders and competing priorities Nice to Have Exposure to product experimentation or A/B testing Interest in digital product journeys and customer experience optimisation Experience with Python or More ❯

be at the heart of optimising digital journeys, uncovering opportunities in the data, and, most importantly, demonstrating the real-world outcomes of your analysis . Whether it’s increasing customer retention, boosting engagement, or improving product features, your work will drive tangible results. Why This Role is Great Use SQL and data warehousing skills to extract, model, and structure … You You’ll bring a mix of technical expertise and commercial awareness, with a track record of proving how data delivers value. You’ll have: Strong SQL skills, with experience querying large datasets and working with data warehouses Background in data analysis, BI, or product analytics with evidence of driving business outcomes Familiarity with data modelling and ETL processes … Ability to communicate insights in a way that drives decisions and measurable impact Experience with BI tools such as Power BI or Tableau Confidence in managing multiple stakeholders and competing priorities Nice to Have Exposure to product experimentation or A/B testing Interest in digital product journeys and customer experience optimisation Experience with Python or More ❯

key milestones on time and to budget. Identify new high priority business needs or important backlog items and prepare detailed requirements. Monitor competitors and industry advancements to help drive customer journey and customer experience improvements. Clarify and extract detail on high level business problem statements and determine a tactical fix or factor in the resolution within the … systems analyst to better understand technical implications, constraints, and capabilities and use this understanding to assess and communicate solution viability, timelines and priorities. Essential/Desirable Criteria: Analytical based experience within the Financial Services, Compliance or Technology sector. An understanding of the software development lifecycle and the mindset and adaptability towork well within an Agile team. Ability to think … ability to clearly express technical concepts to your team and management level colleagues. Natural relationship builder who maintains honest, collaborative, and constructive relationships within all levels of an organisation. Experience in either: Software design and analysis Software maintenance Process Improvement Process Mapping Data Analysis Database admin or design CRM Management Team player, customer focused, analytical, great interperson skills More ❯

key milestones on time and to budget. Identify new high priority business needs or important backlog items and prepare detailed requirements. Monitor competitors and industry advancements to help drive customer journey and customer experience improvements. Clarify and extract detail on high level business problem statements and determine a tactical fix or factor in the resolution within the … systems analyst to better understand technical implications, constraints, and capabilities and use this understanding to assess and communicate solution viability, timelines and priorities. Essential/Desirable Criteria: Analytical based experience within the Financial Services, Compliance or Technology sector. An understanding of the software development lifecycle and the mindset and adaptability towork well within an Agile team. Ability to think … ability to clearly express technical concepts to your team and management level colleagues. Natural relationship builder who maintains honest, collaborative, and constructive relationships within all levels of an organisation. Experience in either: Software design and analysis Software maintenance Process Improvement Process Mapping Data Analysis Database admin or design CRM Management Team player, customer focused, analytical, great interperson skills More ❯

to bring ideas, best practice and really be part of developing this function! Join as the second Client Relationshipteam member and help the business build a best-in-class customer retention! Reporting into the Head of Customer Success, you'll focus on onboarding, adoption, renewals, and upsells - driving both customer outcomes and commercial growth. You'll be … responsible for delivering a high-impact post-sales experience from onboarding and training, through to renewal and expansion - with success measured through NRR, upsells, product adoption and customer satisfaction. Day to day you'll spend your time: You'll look after a mix of customers, from self-serve teams to big enterprise accounts. You'll typically own around … bringing professionalism, credibility, and energy to every interaction. Continuously look for ways to improve how we serve customers: both operationally and strategically and act as the voice of the customer internally, sharing insights that help shape our product and priorities. This is a customer-facing role that demands excellent communication, commercial thinking, and the ability to build trusted More ❯

activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers' experience and trust, the Alexa Privacy team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate sensitive content across Alexa. We are looking for … Natural Language Processing (NLP) or Computer Vision (CV) related tasks. They will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. They will collaborate with and mentor other scientists to raise the bar of scientific research in Amazon. Their work will directly impact our customers in the form … CNN, AlexNet, ResNet) and where to apply them in different business cases. They should leverage exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience of building large-scale distributed systems to creating reliable, scalable, and high-performance products. In addition to technical depth, they must possess exceptional communication skills and understand how to More ❯

and platforms across BT and Plusnet, the Senior Manager, Multi-brand Capability Transformation will lead from the front in shaping and executing a bold technology strategy that powers the customer experience across both brands. What you'll be doing Setting and owning the long-term vision, strategy, and roadmap for the Multi-brand Capabilities Cluster, ensuring alignment with … of Product Managers and indirectly guiding over 50 cross-functional team members across multiple squads to deliver complex technology solutions. Building and managing a prioritised product backlog that balances customer outcomes, commercial impact, and technical feasibility. Defining and driving the execution of Objectives & Key Results (OKRs) for the cluster; ensuring consistent translation to squad-level goals. Championing a customer-centric approach, incorporating insights from customer feedback, market trends, and competitor analysis to shape product direction. Making critical prioritisation decisions and trade-offs in a fast-paced environment, ensuring the delivery of high-quality outputs. Driving performance and accountability using delivery and outcome-based KPIs; fostering a culture of continuous improvement and innovation. Collaborating with key stakeholders, including More ❯

Are you a passionate leader with a knack for delivering exceptional customer experiences? Our client is seeking a dedicated and experienced Customer Service Manager to join their team on a 12-month maternity cover contract . This pivotal role supports the day-to-day management of the Customer Service function, ensuring the company’s reputation for outstanding … care is upheld. About the Role As Customer Service Manager, you will: Lead and support a team of customer service representatives. Monitor KPIs and drive continuous improvement. Handle escalated inquiries with professionalism and empathy. Refine policies and processes to boost efficiency. Leverage AI tools to enhance service delivery. Collaborate with Product, Tech, Operations, Brand, and Growth teams. Maintain … the warehouse team for accurate order fulfilment. Use the Warehouse Management System to track performance metrics. Communicate campaign and product updates across teams. What We’re Looking For Proven experience in customer service management or supervision. Strong leadership and interpersonal skills. Excellent written and verbal communication. Solutions-focused with strong problem-solving abilities. Proficiency in customer service More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

growing and innovative SaaS company supporting global brand partners with high-impact digital campaigns. Operating across major European markets, the company is known for its focus on data-driven customer experience and campaign performance. Main duties: Deliver exceptional post-sales support and digital campaign execution for clients across EMEA, particularly German-speaking markets. Ensure campaign success through effective … and present insights to internal stakeholders and clients - Support junior team members and contribute to process improvement The candidate: - Fluency in German and English is essential (spoken and written) - Experience in a customer success, digital marketing or project management role - Proven experience running digital or social media campaigns is required - Industry background in beauty, FMCG, or consumer … is highly desirable - Organised, detail-oriented and able to manage multiple deadlines - Excellent communication and interpersonal skills - Analytical mindset with the ability to interpret and present campaign data - Prior experience in a SaaS environment or marketing agency is advantageous The salary: Up to £50,000 per annum plus bonus French Selection, leading UK-based consultancy specialising in the recruitment More ❯

End Date: September 30, 2025 (30+ days left to apply) job requisition id R_2508_10575 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors … positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What can you expect in a Senior Lead, Business Development role with TaskUs: As our Senior Lead, Business Development in Germany, you … to measure the effectiveness of business development activities. Prepare regular reports on sales pipeline, conversion rates, and revenue forecasts for senior management. Utilize CRM tools to manage and analyze customer interactions and data. Qualifications/Requirements: 5 - 8 years of experience in business development, sales, or related roles. Experience within the BPO industry is a plus. Excellent More ❯

Generation Centre of Excellence, reporting to the Director of Marketing Data Enablement & Automation. This role collaborates closely with the broader Enterprise and Divisional marketing teams across Martech and Digital Experience and plays a critical bridge function between strategy and technical execution. While technically adept, this role sits within the Marketing team and represents the business's strategic interests. Through … Adobe Experience Cloud tools-including RTCDP, AEM, and Target-our team operationalizes enterprise-wide personalization, driving real-time, audience-centric digital engagement at scale across global web properties. Responsibilities and Impact: Develop a comprehensive strategy for web personalization aligned with business goals and user needs. Analyze user data and behavior to guide the creation of targeted, personalized experiences. Define … Required Qualifications: Bachelor's degree in any field; Adobe Target Architect Certification strongly preferred 7+ years in technical product management roles, including 2+ years leading Adobe Target implementations Deep experience with Adobe Target architecture, configuration, and campaign execution Hands-on knowledge of Adobe Analytics and/or Google Analytics Familiarity with JavaScript, HTML, CSS, jQuery, and Data Layer structures More ❯

ll do This isn't just answering tickets. It's about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations. Deliver fast, empathetic, effective support via Plain Partner with Product, Engineering, and Sales to resolve issues and surface customer insights Report bugs, share feature requests, and champion … the customer's voice in product discussions Develop deep product expertise and help teammates with best practices and workarounds Own projects that improve our processes, documentation, and help center experience Drive measurable improvements to time to resolution and customer confidence We're looking for someone who Is crypto native and can walk through an on chain transaction … than support and act as a builder who improves our processes, tools, and customer experience You will collaborate with Product, Sales, and Engineering to influence roadmap and CX You will see a wide range of business models across the crypto economy including exchanges, custodians, wallets, foundations, miners, and gaming Ramp up is intense in a good way with More ❯

Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those … Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore … of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. Will be required to work OOH/Standby to support incidents and major IT releases 24 7 365 We need you to More ❯

Hybrid London The Company I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python alongside your credit commercial background The Role As a Senior Credit Strategy Analyst, you will … be: Developing new insights to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience To be successful as a Senior … Credit Strategy Analyst, you will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing Customer Experience working with SQL and Python STEM Degree from a top university Benefits Up to £80,000 + Benefits More ❯

quality to reduce the Time To Market of our Fire TV devices. You can be part of a fast-paced, agile and innovative team who is bringing the best experience to both internal and external partners through our solutions that would help OEMs to build their Fire TVs faster, better and cheaper in a startup like environment. We are … looking for passionate, hard-working, and talented Software Development Manager who has experience building innovative, mission critical, high volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on the customer experience by leading a team of engineers. Amazon FireTV products are revolutionary consumer devices … tools and infrastructure. This is an enormous opportunity to work on a platform that builds products used every day by people you know. BASIC QUALIFICATIONS - 7+ years of engineering experience - 3+ years of engineering team management experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns More ❯

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯

Product Manager/Senior Product Manager/Technical Product Manager Overview: The role will suit a dynamic and versatile Senior Product Owner/Manager with at 5-10 years experience working in APl-first environments and at least 3 years of experience specifically with Payments/open banking implementations. We’re looking for someone with strong API product … complex technical concepts, protocols, and workflows (e.g., OAuth2, webhooks, JSON schemas) into clear documentation for both internal and external audiences. Includes technical specifications, Open API ("swagger") files, and supporting Customer Experience and Operational Guidelines. Work with and review technical authors to write and maintain clear, accurate, and developer­ friendly documentation (e.g., API references, integration guides, release notes). … Collaborate with architect to ensure documentation reflects API functionality. Experience and Knowledge: Proven experience of Product management/Product Ownership end-to-end API delivery in a technical/APl-focused environment. Strong experience in pamyents ideally worked on open banking implementations using our Standards, either at an ASPSP or TPP or TSP. It is essential to More ❯