201 to 225 of 1,149 Customer Experience Jobs in London

by internationally renowned VCs, Luminance is the world's most advanced AI technology which is disrupting the global legal profession. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high … to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers … on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be More ❯

Business Intelligence Engineer II, Delivery Experience The Amazon Delivery and Shopping Experience Product Team is looking for talented Business Intelligence Engineers (BIE) who develop solutions to better optimize customer experience and shopping experience by disproportionately improving discoverability and speed. As part of Amazon's DEX product team, our team members have the opportunity to be … at the forefront of DEX product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long-term profitability, we build new analysis from ground up, proposing new concepts and technology to meet business needs. We … and align research focuses on Amazon's strategic needs. A day in the life • Perform complex data analysis (correlations, regressions, simulations, optimization, etc.) and identify improvement opportunities on key customer experience metrics (sales, speed perception, Prime benefits, reduce ship costs, etc.). • Own end-to-end program management. You will not only develop insights but devise realistic plans More ❯

Associate Customer Engagement Manager page is loaded Associate Customer Engagement Manager Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R98317 About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses … of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About the … Team The Customer Engagement team acts as a centre of excellence for the LexisNexis RiskNarrative product, responsible for deliveringStrategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role You will support the More ❯

actionable reporting - Manage and evolve Marketing WBR mechanisms - Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts About the team The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and personalisation efforts that impact Hardlines … Manager (this position), our vision is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation. Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing experiences and driving significant operational … building scalable solutions that enable EU Stores to execute marketing at scale while delivering highly relevant, personalised experiences to millions of customers. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

Job Role : Data Science Manager - Marketing & Customer Generative AI Enterprise Architect Location: London/Manchester/Edinburgh/Newcastle/Birmingham Career Level : Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative … ll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will: Shape Customer and Marketing Experiences w/Generative AI solutions: Be at the forefront of the industry - creating, owning, and making it a reality for clients looking to better serve their … based solutions. Operate across multiple industries and functions. Develop others by bringing your unique knowledge and skillsets to the wider practice. In this role you will: Define and Deliver Customer-Centric Data Strategies Translate business needs into robust data solutions and own the data strategy, architecture, and engineering excellence within Applied Intelligence. Work closely with teams and senior architects More ❯

our customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun More ❯

and researchers work directly with OpenAI to build the future of generative AI and redefine professional services. Performance: 4x ARR in 2024. Competitive compensation. Role Overview As an Enterprise Customer Success Manager, you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading … must have" product. Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience. Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI. Advocacy and Engagement: Encourage user and stakeholder engagement … transforming them into Harvey advocates within their organizations. Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services. What You Have Experienced professionals with a background in Enterprise SaaS, legal More ❯

journeys and communications Proactively challenge internal processes or content that may lead to poor outcomes Collaborate on client testing and user research initiatives to better understand the end-client experience Participate in regulatory audits, thematic reviews, and responses to FCA information requests as needed Who you are: Essential Experience & Skills: Minimum 4-6 years of experience in … or conducting risk initiatives. Strong understanding of FCA rules and expectations under the Consumer Duty, especially relating to client communications, value assessments, and product governance Senior-level complaints handling experience, with the ability to take ownership of complex and high-risk cases. Demonstrated ability to influence cross-functional teams and build constructive challenges into business processes Exceptional communication skills … including writing clear, fair, and empathetic responses to clients Excellent judgment, attention to detail, and a strong sense of accountability Preferred Qualifications: Experience in investment platforms, wealth management, or retail investing Previous exposure to Board-level reporting and regulatory engagement Working knowledge of PROD, SM&CR, and operational risk frameworks Experience working in a remote or international team More ❯

and maintain strong client relationships, offering proactive support to enhance satisfaction, loyalty, and user engagement. Collaborate closely with the Account Management, Sales, IT, and Product Management teams to exceed customer expectations and support product enhancements. Participate in internal projects and cross-functional initiatives aimed at improving the overall customer experience. Contribute to the testing and evaluation of new … field. Proficiency in both written and spoken English (additional languages are a plus). Strong general computer skills and the ability to quickly learn and adapt to new technologies. Experience in financial markets or within a financial software company is a strong advantage. More ❯

Personalisation Manager London £55,000 - £65,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Centre (a hybrid startup-consultancy) in one of the world's most powerful brands. The Data & Analytics & Reporting team drives value generated by millions of customer interactions across 110 countries. The team helps global … supporting with the design of content and journey navigation tools. What will this involve? Lead on the build of personalisation and recommendation models that enhance customer experience (CX). Help design a reliable, secure, scalable platform that allows Data Scientists to bring machine learning models to production. Drive the optimisation of performance analyses, landing page testing and funnel … to quantify performance of models and product. Work with big data, using data science techniques and alongside engineers to define data pipeline needs. We would like you to have Experience with Personalisation and Experimentation solutions is essential, preferably in a retail, ecommerce or multi-channel environment. The ability to understand stakeholder requirements, desired outcomes and setting performance KPIs that More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker … ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction … making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real More ❯

go-to-market strategies, and empowering revenue teams through world-class enablement and education. You will also lead the development of AI-powered sales enablement tools and self-service customer portals that streamline access to documentation and knowledge across the legal tech ecosystem. You will work closely with customers, internal teams, and the wider legal tech market to surface … insights from customer and market signals, inform strategic product decisions, and position Morae as a leader in this dynamic space. This is a high-visibility role that sits at the intersection of product, sales, marketing, and customer success. Key Responsibilities Strategic Product Marketing & Positioning Define and continuously refine product positioning, messaging, and competitive differentiation for Morae's legal … ensure alignment of training and messaging Customer Knowledge Portals & Self-Service Develop AI-enhanced customer portals for product documentation and knowledge management in collaboration with engineering and CX teams. Implement taxonomy and content architecture strategies to ensure intuitive, scalable customer-facing resources. Monitor engagement and usage data to continuously enhance the self-service experience and drive More ❯

customers across all levels ranging from C-level executives, with a focus on the CIO/CTO, to operational teams to advise on strategy and technology solutions to support customer-experience transformation and digital innovation, diving into architecture and identifying a prioritised path forward for customers. Our engagements employ high level architecture assessments, thought leadership around reference architecture … of opportunity pipeline and execution of deal cycle strategy within complex and strategic sales opportunities. The Presales Enterprise Architect is instrumental in the sales process. With your Adobe Digital Experience (DX) solution knowledge, you are regarded as the trusted advisor, by your customers, by your colleagues and the full ecosystem. Your colleagues admire your ability to engage the customer … with a customer CIO/CTO/CDO organisation Client Management: act as a senior trusted advisor to the customer with a broad customer experience (CX), or specific industry focus, covering the entire journey of an end customer experience end-to-end, as well as internal employee experience. What Your Primary Accountabilities Will Be More ❯

About sales-i UK Ltd., a SugarCRM Company From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. … company's SaaS solutions. Impact you will make in the role: Key responsibilities of the Channel Sales Director are primarily focused on three goals, namely, ensuring new business, current customer growth and renewal goals are met. This will be achieved through developing channel strategies, managing current tier 1 partner relationships, targeting and recruiting new partners, owning the mutual business … hands-on business manager, humble, yet with gravitas. They will have an excellent understanding of complex B2B SaaS sales, contract and the functions of Marketing, Sales, Services, CSM/CX and support. Extensive collaboration and leadership skills due to the nature of our matrixed organisation. Data-lead, a planner, action orientated and have high attention to detail. Having an excellent More ❯

together top design and innovation talent, combined with deep systems engineering. We partner with businesses to help them innovate, including research, design, measurement and optimization - both for a better customer and employee experience. We always create user-centred solutions, focusing on people's needs and desires, and leverage all of NTT DATA's technology to make those solutions real. … to date with industry trends, emerging technologies, and best practices in design, identifying opportunities for innovation and differentiation. Translate these opportunities into sellable offerings and educate the team. What experience you'll bring: Extensive (8+ years) career history in strategic leadership role within a customer experience agency, consultancy, or digital product environment. Adept at translating business objectives … knowledgeable about digital channels, emerging technology, platforms, and digital trends and ecosystem. An exceptional communicator, both verbal and written. Keen eye for both quantitative and qualitative data in defining CX and EX strategies. Comfortable working in ambiguity, with a proactive, solution-focused mindset and a collaborative spirit. Track record of owning and driving business development efforts. Bachelor's or master More ❯

looking for a Senior Brokerage Operations Lead to further build out our Operations team in London, United Kingdom (UK). We are looking for an Operations professional with demonstrated experience in securities and brokerage as well as regulatory compliance related topics and who is excited to work at the intersection of regulation, technology, and finance. We are looking for … to-day supervision of the operations and 1st line risk activities for the UK team Partner with Robinhood teams such as Brokerage Operations, Compliance, Risk, Customer Experience (CX), Finance, Product, Engineering and Vendor Management Oversee and monitor the performance of operational business partners in line with the intercompany agreements and SLAs Continuous process efficiency improvement - leveraging data to … ethical standards, personal development, and regulatory compliance and promoting the core values and risk culture. What you bring Based in the United Kingdom Bachelor's degree or equivalent practical experience 6+ years of operational experience specialising in financial services Passionate about financial services and fintech Thorough knowledge and experience of topics such as: UK tax wrappers, brokerage More ❯

everything lines up. Please do apply and we'll very quickly give you a lead time on potential start date. If you have Analytics: 1,3 or 5+ yrs experience working directly within Adobe Analytics or Google Analytics (technical or insight/reporting) . CRO: or experience managing CRO (web experimentation) programs and/or web personalisation. Attitude … experienced team, dedicated to maximising client value return on data & technology. We've managed to do this better than anybody else for 10yrs running by: Knowing digital data & the customer experience better than anyone Hiring the best people (see Benefits) Working honestly (we never over-sell or under-deliver & operate as part of our clients's teams) Our … clients to continually enhance data collection and usage 2. Data Activation (CRO/Personalisation program management & Reporting/Insights) Research: Interrogating client data, their competitors, UX research and AI CX evaluation tools to generate strong test ideas Execution: scoping tests, moulding these with the client, briefing to DMPG dev team, overseeing development & launch and monitoring to deactivation Evaluation: building test More ❯

Senior Product Manager, 5401 - Retail Business Services Fixed Job ID: ADCI - BLR 14 SEZ - F07 Amazon strives to be the world's most customer-centric company. We are dedicated to providing our customers with the best possible Size/Fit customer experience and data to make informed purchase decisions, with the vision to "enable our Customers to … seeking a Senior Product Manager to lead our Size/Fit initiative. This role will develop products to address Size and Fit related issues of Amazon customers, based on customer questions, reviews, and return comments. The role owns the vision and long-term roadmap, driving teams to execute on that vision. Responsibilities include setting the direction for the portfolio … of products, defining goals, prioritizing features based on customer value, and preparing launch and go-to-market strategies. The Senior Product Manager is a strong communicator, both verbally and in writing, and is a respected leader within the business. This role requires influencing stakeholder teams to drive alignment, navigating effectively, and developing the team. The role involves articulating complex More ❯

Social network you want to login/join with: Are you a data-driven, technically brilliant, and strategically minded CRM & Retention expert obsessed with maximising customer lifetime value? Do you thrive in a fast-paced, direct-to-consumer environment where your contributions have a significant impact? If so, we want to hear from you! About the Role: As our … CRM & Retention Manager, you will be the driving force behind building and nurturing lasting relationships with our customers. You will own the CRM strategy, leveraging data insights to personalise customer experiences, optimise retention initiatives, and maximise customer lifetime value. This role offers significant opportunities for growth and development. Tasks CRM Strategy & Execution: Develop and implement a comprehensive CRM … strategy to drive customer acquisition, retention, and loyalty. Data Analysis & Insights: Leverage data analytics to understand customer behaviour, identify opportunities for improvement, and personalise customer communications. Segmentation & Personalisation: Create highly targeted customer segments and personalise messaging across all touchpoints (email, SMS, etc.) to enhance engagement and drive conversions. Email Marketing & Automation: Manage and optimise email marketing More ❯

About the Company We are an HR Company, supporting our fast-growing partners in digital banking and financial services. With a strong focus on customer experience, innovation, and security, we are committed to maintaining the trust of our users through robust fraud prevention and detection frameworks. Role Overview As a Fraud Manager, you will lead a team responsible … aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. Monitor … in the digital banking space. Support the training and development of junior fraud analysts and investigators. Liaise with law enforcement, regulators, and external fraud networks when necessary. Required Qualifications & Experience 3-5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment. Demonstrated leadership experience managing fraud More ❯

product backlog, and collaborating with stakeholders across Digital, Commercial, CRM, and Technology. This role requires a blend of product thinking, platform knowledge, and a data-led approach to driving customer value Key Responsibilities: Define, prioritise and manage the CRM product roadmap across Salesforce Sales Cloud, Marketing Cloud, and loyalty integration touchpoints. Gather requirements from internal stakeholders across Commercial, CRM … and Digital teams to shape prioritised backlog. Work closely with Marketing and Loyalty teams to deliver customer segmentation, lifecycle journeys, and campaign enablement tools. Act as product lead for CRM capability enhancements, overseeing platform integration work with Salesforce engineering partners. Monitor CRM campaign performance and develop KPIs to assess impact on retention and rebooking. Collaborate with CRM and analytics …/data teams to implement and validate Salesforce event tracking in GA4 and other analytics platforms. Champion guest data quality and customer experience across all CRM touchpoints. Maintain clear documentation, workflows, and CRM process definitions via Confluence or similar systems. Contribute to data privacy, consent management, and regulatory compliance initiatives in collaboration with Legal and InfoSec. 5+ years More ❯

Night Football games, and a large catalog of transactional (rent or buy) content (TVOD). The Prime Video team is dedicated to providing a best-in-class digital video customer experience, delivering an entertainment destination that is fast, reliable, personal, effortless, and delightful. The Prime Video Marketplace businesses (TVOD and Channels) seek an experienced Senior Product Manager with … project management teams to execute the product roadmap. Drive project, product, and feature launches in collaboration with internal and external teams including business development, content acquisition, legal, marketing, finance, customer service, and operations. BASIC QUALIFICATIONS Experience with end-to-end product delivery. Experience in technical product management, program management, or engineering. Bachelor's degree. Experience engaging … in engineering discussions related to technology decisions and strategy. Experience with feature delivery and product trade-offs. Experience managing roadmap strategy and definition. Experience overseeing technical products or online services. Ability to advocate for diverse customer and stakeholder needs during executive prioritization. PREFERRED QUALIFICATIONS Experience with analytical tools such as Tableau, QlikView, QuickSight. Experience More ❯

team is the place for you. Our priority is to identify, scope, and deliver upstream systems and process improvements which reduce operating expenses, increase free cash flow, and improve customer experience. The Global Order to Cash (O2C) team is seeking a self-driven individual with a strong owner's mindset, relentless customer advocacy and frontline obsession to be … the global lead for the AWS Standard customer segment. The Standard customer segment is a critical and fast-growing segment within AWS's $100 billion run rate business, which we anticipate will continue to grow in the coming years. The role provides the opportunity to work with business leaders and technical teams to shape the way we operate … and scale. Design and build financial and operational reports that influence decision-making to share with management and business leaders. Drive continuous improvement initiatives to enhance efficiency, accuracy, and customer experience. Analyze key performance indicators (KPIs) to develop strategies to improve metrics such as DSO, billing accuracy, and collection effectiveness. BASIC QUALIFICATIONS - 5+ years of tax, finance or a More ❯

their future, digitally enabled state, both in how they work and serve their customers. We unlock value through a start-up mindset and modern methods, combining strategy, consulting, and customer experience with agile engineering and creative problem-solving. With over 20,000 employees across 53 offices worldwide, our team brings expertise in technology, data sciences, consulting, and customer … and prioritization for digital products within an engagement. You will work with clients in the Consumer Products industry on major Digital Business Transformation (DBT) initiatives, understanding their business and customer needs to deliver continuous value through rapid development cycles. Responsibilities Your Impact: Partner with clients, strategists, experience leads, and enterprise architects to define business goals and value streams … shaping solution propositions that deliver transformative outcomes and enhanced customer experiences. Develop a comprehensive solution vision aligned with product strategy and industry standards, keeping customer needs at the forefront and utilizing design thinking tools. Represent the client in solution workshops with cross-functional leaders to identify new solutions, organizational needs, and options. Create solution hypotheses based on user More ❯