201 to 225 of 600 Customer Experience Jobs in London

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and … present regular sales reports, forecasts, and performance metrics to the executive team Manage the sales budget, ensuring optimal allocation and utilization of resources Coordinate with marketing, product development, and customer support teams to ensure a seamless customer experience Sales Responsibilities Actively engage in selling GK8's blockchain solutions to prospective clients, building and maintaining strong client relationships … clients What We're Looking For Bachelor's degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry Strong technical background with an understanding of blockchain technology and fintech solutions Proven track More ❯

across key enterprise customers. This is an opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts and lead a self-sourced … outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive in high-growth, product-driven environments. Senior Enterprise Account Executive Responsibilities: Build and manage … building Articulate the value of AI solutions to both technical and business stakeholders Navigate complex enterprise sales cycles (typically 9–12 months) with multiple stakeholders Partner with product and customer success teams to ensure long-term customer value Maintain deep product and market knowledge in a rapidly evolving AI landscape Achieve a quota of $1.2M (~£1M) with a More ❯

across key enterprise customers. This is an opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts and lead a self-sourced … outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive in high-growth, product-driven environments. Senior Enterprise Account Executive Responsibilities: Build and manage … building Articulate the value of AI solutions to both technical and business stakeholders Navigate complex enterprise sales cycles (typically 9–12 months) with multiple stakeholders Partner with product and customer success teams to ensure long-term customer value Maintain deep product and market knowledge in a rapidly evolving AI landscape Achieve a quota of $1.2M (~£1M) with a More ❯

across key enterprise customers. This is an opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts and lead a self-sourced … outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive in high-growth, product-driven environments. Senior Enterprise Account Executive Responsibilities: Build and manage … building Articulate the value of AI solutions to both technical and business stakeholders Navigate complex enterprise sales cycles (typically 9–12 months) with multiple stakeholders Partner with product and customer success teams to ensure long-term customer value Maintain deep product and market knowledge in a rapidly evolving AI landscape Achieve a quota of $1.2M (~£1M) with a More ❯

programmes, as well as effecting the delivery of industry change - shaping and delivering transformation programmes alongside improved operations. You will help our clients to identify, map and improve the customer journey, guide them through complex change roadmaps, helping them to balance business change with technology change in a way that delivers benefits, and delights their customers and engages the … energy sector to enable us to support our clients through their toughest challenges is at the heart of how we help our clients succeed. Your profile: You’ll bring experience in the UK’s Energy Retail and/or Central Markets. You will have insights, relationships and experience of the organisations and programmes that are in scope. You … Operations - defining new ways of working, new processes, new operating models and organisation designs. Working with utilities mobile workforce to define solutions that meet their needs; and/or CX platforms and associated technologies, including CRM & Billing – identifying opportunities to exploit technology, defining solutions and integrating these with business, customer and operations; and/or Central Markets experience More ❯

programmes, as well as effecting the delivery of industry change - shaping and delivering transformation programmes alongside improved operations. You will help our clients to identify, map and improve the customer journey, guide them through complex change roadmaps, helping them to balance business change with technology change in a way that delivers benefits, and delights their customers and engages the … energy sector to enable us to support our clients through their toughest challenges is at the heart of how we help our clients succeed. Your profile: You’ll bring experience in the UK’s Energy Retail and/or Central Markets. You will have insights, relationships and experience of the organisations and programmes that are in scope. You … Operations - defining new ways of working, new processes, new operating models and organisation designs. Working with utilities mobile workforce to define solutions that meet their needs; and/or CX platforms and associated technologies, including CRM & Billing – identifying opportunities to exploit technology, defining solutions and integrating these with business, customer and operations; and/or Central Markets experience More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … you’ll help shape how the business communicates with and supports its growing user base. This is a hands-on role perfect for someone with 1–4 years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … you’ll help shape how the business communicates with and supports its growing user base. This is a hands-on role perfect for someone with 1–4 years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … you’ll help shape how the business communicates with and supports its growing user base. This is a hands-on role perfect for someone with 1–4 years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey More ❯

Customer Success Manager – Early Stage Tech Start-up London | £35,000 – £50,000 📈 Shape the Customer Journey | Data-Driven | Hybrid (2–3 days/week in London) Are you passionate about building world-class customer experiences from the ground up? This is your chance to join a well-funded, mission-driven climate tech start-up that’s … transforming how people use and manage home energy. Backed by top-tier investors and growing fast, they’re looking for a Customer Success Manager to take ownership of customer onboarding, support, and communication — and help build the playbook for scale. 🚀 The Role You’ll be the go-to person for all things customer success , working at the … you’ll help shape how the business communicates with and supports its growing user base. This is a hands-on role perfect for someone with 1–4 years of experience who loves working in fast-paced environments, wearing multiple hats, and helping build something from scratch. 🔧 What You’ll Do Own the end-to-end customer success journey More ❯

About Faculty At Faculty, we transform organisational performance through safe, impactful and human-centric AI. With more than a decade of experience, we provide over 350 global customers with software, bespoke AI consultancy , and Fellows from our award winning Fellowship programme . Our expert team brings together leaders from across government, academia and global tech giants to solve the … the needs of our customers across banking, insurance, capital markets, and financial infrastructure - applying AI to help them solve complex challenges in areas like risk management, fraud prevention, compliance, customer experience, and operational efficiency.This role demands strong analytical skills, curiosity, and the ability to work in fast-moving, highly regulated environments. You'll help tackle important industry challenges … ll play a key role in shaping product approaches, working closely with customers and internal teams to deliver high-impact outcomes. You can expect hands-on delivery responsibility, significant customer interaction, and opportunities to contribute to Faculty's growth from your first day. What you'll be doing: Working with multidisciplinary teams to design, develop, and deliver AI-powered More ❯

the labour market and becoming the worlds leading job platform. The job at a glance Join our team and youll be responsible for maintaining and optimising Gainsight, ensuring robust customer lifecycle management … and identifying risks and opportunities within the platform through new technology advancements.Working in theCommercial Enablementdepartment, you will combine Gainsight administration, analytics, process design, and operational excellence to support our CX leadership team and CSMs in delivering consistent, scalable, and insight-driven customer experiences.You will play a vital role as we reimagine the labour market to make it work for … any of our UK offices - London, Portsmouth, Manchester or Glasgow. Your responsibilities: Provide first and second line support for Gainsight, maintaining all aspects of platform administration Ensuring that our Customer Success Managershave the tools, processes, insights, and training needed to deliver an exceptional customer experience at scale Build automated customer programs (onboarding, training, renewals, etc.) Assist More ❯

resolve technical issues stemming from our client's usage of Meta advertising solutions. Escalate potential bugs to the product and engineering teams and drive resolution. Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met. Identify opportunities to optimize and automate workflows and support processes. Skills 2 Years+ in … the Digital Advertising and/or Technology industries. Experience with troubleshooting and ticket escalation. Experience translating technical concepts and solutions to non-technical audiences. Experience of using advertising technologies such as pixels, ad servers, auctions and delivery. Experience working with web technologies, including, but not limited to: HTML, CSS, JavaScript, HTTP. Experience working with SQL More ❯

resolve technical issues stemming from our client's usage of Meta advertising solutions. Escalate potential bugs to the product and engineering teams and drive resolution. Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met. Identify opportunities to optimize and automate workflows and support processes. Skills 2 Years+ in … the Digital Advertising and/or Technology industries. Experience with troubleshooting and ticket escalation. Experience translating technical concepts and solutions to non-technical audiences. Experience of using advertising technologies such as pixels, ad servers, auctions and delivery. Experience working with web technologies, including, but not limited to: HTML, CSS, JavaScript, HTTP. Experience working with SQL More ❯

customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we … Head of Sales, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM, and wider teams to sell our solutions to these new customers and ensure high customer satisfaction. What you will do: Lead the review and segmentation of opportunities in the Retail, Hospitality, and F&B sectors and build commercial business cases to support investments. Build … Sales Development plan and nurture a pipeline of business opportunities. Achieve and exceed monthly, quarterly, and annual new business sales targets. Maximise revenue opportunities and ensure business profitability. Manage customer relationships until they are transitioned to an Account Manager. Respond to customer/partner queries professionally and promptly. Collaborate with supporting departments to resolve issues to a satisfactory More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

on the road - making it faster, fairer, and entirely built around the customer. We've started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control. Since launch, we've raised over £430m from top-tier investors (including QED), helped over 11,000 customers get behind the wheel - and we … looking for a sharp, structured, and commercially-minded Head of Collections and Recoveries to develop the strategy and scale a critical part of our business. Our ideal candidate has experience of delivering amazing collections results in a car finance or leasing business. Your Mission You'll be responsible for optimising our collections and recoveries strategy, taking it to the … and efficiency while protecting the financial health of the business. You'll design and implement best-in-class processes with a high degree of AI and automation that balance customer experience with strong credit outcomes, using data-driven insights and innovative approaches tailored to the unique dynamics of the car loan market. This is a high-impact role More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with … strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective … and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with … strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective … and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular More ❯

TAM function across the US, EU, Middle East, and APAC regions. This leader will manage 6-8 regional TAM managers and their teams, ensuring a consistently excellent technical and customer experience. This is a highly strategic and hands-on leadership role that blends deep technical expertise, exceptional customer-facing skills, and inspirational people leadership. As the owner of … TAM methodology, aligned with business goals, technical excellence, and regional nuances. Define strategic goals, KPIs, and operational metrics for TAM success across all regions. Partner closely with R&D, Customer Success, Product, Sales, and Support to drive holistic customer outcomes. Hands-On Technical Expertise Maintain hands-on fluency in observability tooling, logging infrastructure, and cloud environments. Act as … a senior technical escalation point for complex deployments or architectural challenges. Provide in-depth technical guidance on customer environments, use cases, and integration scenarios. Customer Excellence & Relationship Building Serve as a senior executive presence in critical customer engagements and escalations. Partner with top-tier customers to ensure technical adoption, value realisation, and long-term retention. Champion a More ❯