201 to 225 of 1,618 Customer Experience Jobs in London

the next level? Join an iconic, international beauty brand as an Ecommerce Trading Manager and play a key role in driving online growth and customer engagement! We're Zachary Daniels, the retail recruitment experts, and we're searching for a dynamic, data-driven, and creative Ecommerce Manager who lives … and breathes all things digital for one of our clients. If you have a keen eye for trends, love optimising online journeys, and have experience managing ecommerce platforms - this could be your dream role! Why You'll Love This Role: Work with a globally recognised beauty brand that's … ecommerce growth across multiple digital platforms Be at the heart of exciting digital marketing campaigns Collaborate with industry-leading experts in digital, PR, and customer experience Enjoy a fast-paced, creative environment with plenty of opportunities for development What You'll Be Doing: Maximising online sales & conversions - ensuring More ❯

the next level? Join an iconic, international beauty brand as an Ecommerce Trading Manager and play a key role in driving online growth and customer engagement! We're Zachary Daniels, the retail recruitment experts, and we're searching for a dynamic, data-driven, and creative Ecommerce Manager who lives … and breathes all things digital for one of our clients. If you have a keen eye for trends, love optimising online journeys, and have experience managing ecommerce platforms - this could be your dream role! Why You'll Love This Role: Work with a globally recognised beauty brand that's … ecommerce growth across multiple digital platforms Be at the heart of exciting digital marketing campaigns Collaborate with industry-leading experts in digital, PR, and customer experience Enjoy a fast-paced, creative environment with plenty of opportunities for development What You'll Be Doing: Maximising online sales & conversions - ensuring More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing … video creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice … in areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging the More ❯

our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service. Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot … from middleweight to senior and group levels, creating clear paths for growth and fostering a collaborative environment. Define and deliver the strategy for our customer-facing digital products, ensuring they delight our customers while meeting business objectives. Establish and monitor KPIs and OKRs that align with our customer experience goals and business priorities. Collaborate with stakeholders across the business to ensure our digital products support overall customer experience. Champion customer insights and research to continuously enhance our digital touchpoints. Drive innovation and improvement in how we deliver digital value to our customers. Are we More ❯

Sr Mgr, Software Dev, Global Payments Tech Amazon Payments mission is to build the most trusted, intuitive, and accessible payment experience on earth. We enable new and existing shoppers anywhere in the world to pay, on and off Amazon, using their preferred payment method that works in the ways … developers, and internal Amazon businesses with seamless, supported experiences. We provide technology solutions that are portable and expandable across businesses, services, and points of customer interaction. We are the stewards of Amazon's "cash register," delivering top line growth through improved conversion, and free cash flow through lower direct … systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for Payment methods choice, pay using installments, pay with reward points, in-store payments, pay on delivery More ❯

Select how often (in days) to receive an alert: Customer Success Specialist - Cisco Location: UK - London, UK - Hatfield, UK - Manchester Job-ID: 213169 Contract type: Standard Business Unit: Sales & Pre-Sales & Alliances Life on the team Do you have experience in Customer Success, Cisco, or the wider … Software Industry and are looking to make the next step in your career? Do you have experience in customer success methodologies, software lifecycle services, or Cisco technologies? We will empower you to put customers first and support them to drive onboarding, deployment, adoption, value realization, and consumption of … and stakeholders. The CSM facilitates use case identification and recommends implementation services from Cisco, Computacenter, or other partners. The CSM is supported by the CX program, Cisco BDM & PM, and the Computacenter account team, leveraging relationships within Cisco teams. Manage customer interactions to transact complex services and solutions, maximizing More ❯

Press Tab to Move to Skip to Content Link Manager, Product & Experience Management Location: London Other locations: Primary Location Only Date: May 6, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of … diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Product & Experience Management - Recruitment Job Specs Manager, Product & Experience Management Your Impact and Purpose - Do you want to feel empowered to push boundaries, be part of … a motivated team and deliver transformative change for the biggest companies in the world? We are on a mission to change customer experiences for the better, across a range of complex industries, including Financial Services, and are growing our exciting Product & Experience Management practice to do exactly that. More ❯

Account Manager, US AVS, Paid Selling Partner Services About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues … will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for bright, customer centric, driven, and creative candidates to join our team. You will interface with Ecommerce/Digital teams of your assigned vendors and also internally … operations, to drive the performance of vendor partners at Amazon. In this role you will be focused on driving numerous aspects of managing the customer relationships with vendors. You will conceive, create and analyze a wide range of deal activities to grow the vendor's traffic, brand awareness, customer More ❯

/2025 SAMY Consult, the consulting arm of SAMY Alliance, is looking for skilled professionals with deep expertise in Sprinklr to deliver exceptional customer experience management (CXM) solutions. This role requires not only hands-on project management but also strong commercial acumen to help expand our market. Sprinklr … platform. In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but rather guides Sprinklr consultants, partner consultants, and customer resources in the implementation of best practices. Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects … phases of solutions. Demonstrating the ability to evolve into a trusted advisor for senior executives, the ideal candidate excels in facilitating the delivery of customer outcomes through strategic planning functions, including architecture design, business process design, technology road mapping, integration design, and advising on successful execution strategies such as More ❯

reliably deliver hundreds of millions of packages to customer's doorsteps? If so, Amazon's Trans Systems Analytics & Customer Experience (TSA & CX) team is for you. We use mathematical models, business analytics, algorithm design and statistics to improve decision-making capabilities across Operations and Amazon Logistics. Our … can understand the business challenge and develop technical and algorithmic solutions to those problems. Who understands the technical software development life cycle and has experience driving research teams towards business solutions. Who drives strategic product communications across organizations providing clarity in decisions. Has experience developing scalable applied science … solutions. Minimum Requirements - PhD, or Master's degree - Experience programming in Java, C++, Python or related language - Experience in applied research - Background in Operations Research highly desirable or experience in optimization of resource allocation - Experience in building models for business applications - Able to communicate highly complex More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

processes, and technology to improve orchestration across the entire marketing lifecycle. As an Adobe Platinum Solution Partner, LeapPoint's expertise spans the entire Adobe Experience Cloud ecosystem. The company's certified consultants have delivered more than 600,000 hours of Adobe-related implementations and integrations and actively support hundreds … clients. LeapPoint is part of Omnicom's precision marketing division, Omnicom Precision Marketing Group (OPMG) , a global network of agencies and consultancies spanning CRM, customer experience design, marketing technology, and business consulting. We are seeking an experienced and results-driven Senior Sales Consultant to help lead the expansion … at LeapPoint, you will have the opportunity to: Act as a trusted advisor to clients, leveraging Adobe's industry-leading marketing tools (e.g., Adobe Experience Manager, Adobe Workfront, Adobe Experience Platform) to empower businesses in achieving their digital transformation and customer experience goals. Paint a compelling More ❯

all of Bulk's back and middle office technology, with a particular focus on ensuring that our core ERP architecture delivers the high-quality customer experience we aspire to. Leading a team of six (four direct reports)across three sites,this is a varied and business-wide role. … and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT systems and services to support customer experience Lead business continuity and disaster recovery planning Manage IT support to deliver timely, effective user service across the business Oversee external IT … in Computer Science, Information Technology, or a related field Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, Change Management certifications like Prosci ADKAR) Significant experience (typically 7+ years) in progressively responsible IT roles, with at least 3 years in a leadership or management position Demonstrable experience in managing More ❯

all of Bulk's back and middle office technology, with a particular focus on ensuring that our core ERP architecture delivers the high-quality customer experience we aspire to. Leading a team of six (four direct reports)across three sites,this is a varied and business-wide role. … and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT systems and services to support customer experience Lead business continuity and disaster recovery planning Manage IT support to deliver timely, effective user service across the business Oversee external IT … in Computer Science, Information Technology, or a related field Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, Change Management certifications like Prosci ADKAR) Significant experience (typically 7+ years) in progressively responsible IT roles, with at least 3 years in a leadership or management position Demonstrable experience in managing More ❯

product improvements, new feature releases, and efficiency improvements Work with Sales and Support teams to streamline communication, improve efficiencies, and provide a world-class customer experience Qualifications 2-5 years of experience in financial services, tech, or related industry, with minimum 1+ years of experience in … setting Strong written and verbal communication skills; ability to interact with customers in a clear and concise manner, primarily via email and phone Strong customer focus and the ability to balance Risk mitigation alongside a positive customer experience Passionate, relentless resourcefulness and the ability to thrive at … re willing to do what needs to be done for the success of your team and you are comfortable with change Great to Haves Experience underwriting small business loans at a fintech/online lender Data analysis skills and proficiency in SQL Experience analyzing tax returns and financial More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

Application Support Request Role : Pega Lead Decisioning Architect Job Type: Permanent Location: Newbury/London Work mode : Remote/Hybrid Ready to utilize your experience as a Pega Lead Decisioning Architect? We have an exciting opportunity for you! Careers at TCS: It means more TCS is a purpose-led … Drive the design changes and technical deliveries from architect standpoint Lead and Develop Applications using Pega Ensure seamless data exchange with OSS/BSS customer profiles and real time event streams Define decisioning governance framework and ensure compliance with Pega best practices Conduct code reviews, performance tuning and optimisation … of decisioning workflows Run simulations of scenarios resulting from suggested changes to the strategy, and provide input to the customer strategy group Ensure alignment with business objectives such as reducing churn, improving customer experience and increasing ARPU Your Profile Essential skills/knowledge/experience: Experience More ❯

Sr Program Manager, Trustworthy Shopping Experience, Perfect Order Experience - EU Role is open in Luxembourg, Milan and Munich. A-to-Z Guarantee is Amazon's way of protecting customers from a negative order experience with a third-party seller. We focus on helping Customers easily report a … for new A-to-Z Guarantee program and technology implementation. A day in the life Working with global teams Advocating for regional nuances Balancing Customer Experience and Seller Experience Introducing data driven new processes, simplifying based on insights About the team Selling Partner Services (SPS) is responsible … for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and More ❯

solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are hiring a Senior Account Manager to deepen our relationships … and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams. As … and develop strategic relationships with key points of contact. In partnership with the account team, develop annual brand and media strategies that map to customer objectives. Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue More ❯

solutions across Amazon's mobile and desktop websites, proprietary devices, and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are hiring a Senior Account Manager to deepen our relationships … and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams. As … and develop strategic relationships with key points of contact. In partnership with the account team, develop annual brand and media strategies that map to customer objectives. Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

you will join a team dedicated to optimizing our delivery network, ensuring customers receive their packages reliably and efficiently. We are seeking an enthusiastic, customer-centric professional with good analytical capabilities to drive impactful projects, implement advanced scheduling solutions, and develop scalable processes. In this role, you will have … critical challenges and the opportunity to make strategic, data-driven decisions that shape the future of last-mile delivery. Your work will directly influence customer experience and operational excellence. The ideal candidate will possess both research science capabilities and program management skills, thriving in an environment that requires … s most sophisticated logistics networks while working with pioneering technology and data science applications. BASIC QUALIFICATIONS 3+ years of building models for business application experience PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience Experience in patents or publications at More ❯

content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the PV experience and protecting customer experience in our ever-evolving digital world. As a Team Manager, you are responsible for working with a global … drive process efficiencies & business goals. • Work closely with tech teams to get all internal tool related issues resolved. • Exhibits & drives a culture of putting customer first with the team. • Ensures timely response to all escalations. • Support the team in maintaining a repository of all work done for customers within … highlights wins and shares gaps in support with solutions with respective individuals. BASIC QUALIFICATIONS • A completed Bachelor's Degree from an accredited university. • Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk More ❯

Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the … identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for … our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in Dutch and More ❯

support, and create sustainable reuse opportunities. Join us in building scalable, high-impact solutions that shape the future of sustainable commerce while delivering exceptional customer experiences. At WWR&R, you'll be part of an innovative team that's committed to transforming returns management while contributing to a more … engineering teams to build model implementations and integrate successful models and algorithms in production systems at very large scale. About the team When a customer returns a package to Amazon, the request and package will be passed through our WWRR machine learning (ML) systems so that we could improve … the customer experience, identify return root cause, optimize re-use, and evaluate the returned package. Our problems touch multiple modalities spanning from: textual, categorical, image, to speech data. We operate at large scale and rely on state-of-the-art modeling techniques to power our ML models BASIC More ❯