201 to 225 of 465 Customer Experience Jobs in London

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

other tech leads, directors, and the CTO to evolve ambitious prototypes into a rock‐solid, scalable platform. What you’ll actually do 50% Build — design & ship Agentic AI for CX: Real‐time assistants that listen to calls/chats, retrieve from customer KBs, and draft responses with human‐in‐the‐loop controls. Structured extraction: Schema‐driven pipelines over unstructured … Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks (APIs, webhooks, real‐time streams). Partner with PMs/CX to evolve taxonomies, schemas, and guardrails; translate business problems into shipped ML features. 10% Align & showcase Gather requirements from CX and product leads, demo new capabilities to execs & customers, and … align stakeholders, and write crisp docs. Bonus points DevOps wizardry; GPU/accelerator experience. Multimodal pipelines (text + voice + screenshots). Prior experience in contact center/CX analytics or novelty/anomaly systems. Founder or founding engineer experience More ❯

an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at remarkable speed to … for the right person to be the Head of India Partner Operations. This Senior Manager role is accountable for the overall direction of the team, developing a culture of customer obsession, high performance, and high-quality partner input, leading to consistent delivery of results against organizational objectives. The Partner Operations Management (POM) team is responsible for driving a world … class partner experience through enabling partners to deliver assets of all varieties on-time, in full and at the PV quality bar. You will lead a team of POM who manage the content delivery performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic relationships with our partners across More ❯

Salary: £100,000 - £135,000 You will support in accelerating a new digital platform capability, transforming and modernising our digital estate to build a market-leading digital offering with customer experience at its heart. This is an exciting and key role, partnering with business aligned engineering and product teams, to ensure a collaborative team culture is at the … engineering excellence and a culture of teamwork, learning and continuous improvement. This exciting role is for a Giant innovative client in the banking space Ideal Candidate Strong hands-on experience in the configuration, deployment and running of ForgeRock COTS based IAM solutions (PingGateway, PingAM, PingIDM, PingDS), including designing and implementing cloud-based, scalable and resilient IAM solutions for large … corporate organisations. Experience with IAM engineering experience across authentication, authorisation, single sign-on, multi-factor authentication, identity lifecycle management, OAuth2.0, OpenID Connect, SAML and policy management Knowledge of Site Reliability Engineering, automation, observability, incident management, resilience, disaster recovery, high availability, documentation IAM engineering experience, authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, hands on More ❯

the framework. Coordinate and collaborate with stakeholders to agree and catalogue key definitions and calculations for key business metrics. Manage a network of stakeholders, setting clear priorities and expectations. Experience operating data management tools, for example data catalogue (e.g. Collibra, Alation etc), data quality (e.g. Collibra, Anomalo etc). Able to demonstrate an in-depth understanding of data governance … and standards (e.g., ISO/IEC 27001, GDPR). Knowledge of applying data management principles to practical scenarios, with a good understanding of data quality, governance & protection best practices. Experience conducting data profiling and analysis to identify trends, patterns, and anomalies. Experience communicating effectively across team(s), technical/business stakeholders. Experience dealing with complex business change … encouraging and supporting others through the change curve. Be Customer Focused - constantly improving our customers' experience I listen to my customers I use available data to help make decisions Be Human - acting with humanity and care I do the right thing Be Curious - thrive on learning, thinking beyond the obvious I build and share new ideas I try More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the underwriting performance of Millstream schemes. Assist with building the most effective relationships at all levels with customers and suppliers. Responsibilities: Respond to … Demonstrate in-depth knowledge of policy cover, recoveries, and subrogation processes, and provide guidance to internal and external stakeholders. Maximise subrogation and cost containment wherever possible Assist in resolving customer disputes, preparing papers and liaising with relevant parties including the Financial Ombudsman Service. Prepare and interpret performance analysis reports. Conduct audits of Third-Party Administrators (TPAs). Support the … delivery and analysis of customer satisfaction surveys. Support the implementation and monitoring of Consumer Duty outcomes, ensuring fair value and good customer outcomes across all products and services. Provide specialist support for funeral-related insurance products, ensuring sensitivity, compliance, and customer care are prioritised. Knowledge and Experience: Strong working knowledge of travel, personal accident, loss of More ❯

business contexts, and your analytical and conceptual skills. Your responsibilities will include : Develop comprehensive CRM strategies that align with enterprise goals and deliver value across marketing, sales, service, and customer experience functions. Evaluate, compare, and integrate CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs. Design robust architectures that integrate CRM and … and help us design the future. You will develop and grow by being exposed to new and complex challenges daily. What You'll Bring 5 to 10 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors. Demonstrated experience with CRM … SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing. Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems) Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc) Have experience with, and understand how to lead More ❯

is re-inventing B2B e-Commerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. After launching in 2015 in the United States, Amazon Business is now live in eight countries, including the United Kingdom, Germany, France, Italy, Spain, Japan and India. We … to help us get there. As the business is growing rapidly in Japan, we are executing various initiatives with-in AMXL JP's S&OP team to drive Delivery Experience and Operations Excellence for Amazon Business Customers in JP. We are looking for a motivated Senior Program Manager to drive B2B Experience across Amazon Complex Supply Chain and … North America/Europe/Japan teams, the Amazon Business retail team, and senior leaders about how our B2B supply chain team needs to function to achieve the desired customer experience. - Engage with Global Product Team in North America to design scalable B2B logistic solutions for Japan Topology and Business customers. - Establish and govern metrics to better understand and More ❯

directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

directly to our Head of Product Design. You’ll help shape how our product works, feels, and solves real-world problems for our customers. Drive meaningful improvements to the customer experience in one or more high-impact areas of the product—measurably improving user satisfaction, reducing friction, or unlocking business growth. Influence product direction by identifying and framing … problems worth solving, leading and setting the bar for discovery efforts, contributing to strategy and finding the real customer need. Raise the bar for design at Soldo by mentoring teammates, levelling up our skills & critical thinking methods by evangelising a Design Thinking approach across the organisation. We need you to help demonstrate the impact of great product design at … Be a trusted design voice in cross-functional teams—bringing clarity to ambiguity, making decisions based on evidence, and championing our customers. We're looking for someone who has: Experience in Product Design within a past-paced SaaS environment (ideally in fintech) A strong portfolio that showcases elegant, usable, and outcome-driven design solutions across multiple platforms. Excellent interaction More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with … strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective … and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with … strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective … and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and deliver regular More ❯

teams in Japan and worldwide. To be successful in this role, you need a unique blend of strategic, technical, and operational skills in building and launching products. You have experience defining the strategic vision for major product features, establishing a roadmap, and successfully driving engineering teams to deliver that vision. You understand the architecture of the systems and technologies … . You can influence stakeholders on technical priorities and strategy through data-driven proposals and communicate ideas effectively to diverse audiences including leadership. You have excellent judgment in prioritizing customer experience, business needs, and technical design to maximize impact. Key job responsibilities You will develop the product strategy and vision for key features, outline business requirements for a … solve complicated problems. As a Sr. PMT, you will operate with a high degree of autonomy in an ambiguous, complex environment. You will spearhead multiple workstreams from ideation and customer engagement through development, implementation, launch, and scaling. BASIC QUALIFICATIONS - 8+ years of experience in end-to-end product development of large-scale, complex, and globally scalable technical products. More ❯

content plans, define best practices, and bring it all to life in collaboration with our in-house designers. Protect our brands from reputational harm whether it's a delicate customer complaint, a malicious online rumor, or a PR crisis-with comprehensive plans, processes, and capabilities. Then, in the moment, be a first-rate communicator who can navigate any situation … deftly. Monitor social media for relevant conversations and trends and proactively share insights with product, content, marketing, and other colleagues . Guide support agents in providing an exceptional customer experience on social media and review sites. Define guidelines; set, track, and report metrics; lead by example; and provide regular actionable feedback. Support the development and implementation of external … and plans that deliver brand and business value . Collaborate within the global communications team; working cross-functionally as the gatekeeper for our social presence. Role Requirements 4+ years' experience working in social media, community management, and/or communications. Exceptional English writing and editing skills. Experience working with geographically distributed teams. Passion for social media, including deep More ❯

id R TheBusiness Development Representative(BDR)isvital to the Sales & Marketingprocess and is tasked with identifyingand generating sales opportunitieswithina set of definedtarget accounts that fit FTSE Russell's Ideal Customer Profile.Therole will be primarily focused around researching the Target Accountsandperforming outreach through emails, calls, and social mediawhilstadheringtostandard methodology contact cadence motionsdeliveredwithinagreed SLA's.These motions will be supported by CRM … clearly articulate a 'business justification', 'what's in it for the client', acquire 'incremental gain' in order to qualify potential business opportunities Ability to provide clients with the best customer experience as possible via standard methodology and 'client first' interactions Ability to make a large number of calls to prospective clients per day and even with constant rejection … in these efforts every day Able to articulate the benefits of FTSE products and services to potential clients in a concise and pointed manner that champions greater product curiosity Experience working in a professional, institutional, fast-paced lead generation operation, preferably within financial services marketing or information technology Experience with sales, training, or customer service environment with More ❯

firefighting infrastructure. What Will You Do? As a Solutions Engineer at Komodor, you will take the lead in helping customers realize the value of our solutions by linking the customer's core business initiatives to the Komodor platform. You understand the challenges of developers, DevOps and Incident response teams working with Kubernetes. Your deep understanding of both the technical … landscape as well as the jobs to be done of these different personas will help you identify customer pain points and communicate the value … of our offerings. You will be responsible for helping bring on new customers as well as help expand our existing customer base. You will work closely with Sales, CX, and leadership to drive excellence in execution on qualified opportunities. You will be the voice and face of Komodor at events in the CNCF community. You'll build technical champions More ❯

growing international presence and a flagship base in London. The Role We are seeking an Ecommerce Coordinator to join the digital team and help shape the brand's online customer journey. This role will focus on optimising the website experience, maintaining engaging product and service listings and ensuring seamless digital touchpoints across multiple regions. You'll work closely … information is accurate and inspiring. Contribute to the brand's CRO testing programme and digital innovation roadmap. Keep a close eye on competitor activity, bringing fresh ideas to improve customer experience What You'll Bring 1-2 years' experience in eCommerce, online trading or merchandising (B2C). Commercial awareness and confidence interpreting online performance data. Strong organisational … skills and an ability to manage multiple priorities. A collaborative, proactive approach to working in cross-functional teams. Familiarity with Magento (advantageous) and SEO best practices (beneficial). Experience using Google Analytics or similar reporting tools. An interest in beauty, wellness, or luxury lifestyle brands is a plus. We request that candidates send their CV as a Microsoft Word More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: to provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: one provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. What will I be doing? As the Interim Head of Product for Customer Care , you will lead the strategy and execution of the Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience. These products … are mission-critical to our vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service. Your responsibilities will include: Owning and refining the global strategy and roadmap for Customer Care products Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption … leader who can hit the ground running in a dynamic, fast-paced environment. (Must have) Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager Skilled in defining and delivering product strategy, roadmaps, and outcomes Experienced in managing and scaling multiple More ❯