226 to 250 of 600 Customer Experience Jobs in London

experienced Senior Contact Centre Engineer looking for a new challenge? Do you have a background in Telephony + UC with a strong understanding of design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone and Genesys along with hands-on telecoms or VoIP engineering experience and deep understanding of SIP, PSTN, SBCs and … colleagues, and clients, on exciting projects. Overview: We are seeking a seasoned professional with a strong telecom and contact centre background to lead the design, deployment, and integration of customer engagement solutions built on platforms such as NICE CXone, Genesys or Avaya. This hands-on role combines deep telephony expertise with practical experience in IVR design, queue management … clients. Responsibilities: Solution Delivery and Integration: . Lead technical delivery of contact centre implementations across voice and digital channels. . Design and deploy IVR and queuing strategies aligned with customer experience objectives. . Ensure solution configurations are resilient, scalable, and meet compliance and security standards. Telephony and Infrastructure: . Manage configurations and troubleshooting for SIP trunks, PSTN access More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London 3 days in office/2 days remote Salary: Competitive + bonus + healthcare, pension etc. Requirements for Product Specialist … At least AAA at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … and written English Responsibilities for Product Specialist Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … and written English Responsibilities for Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … and written English Responsibilities for Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

of engaged product managers, delivering product features in a complex, regulated environment Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define product capability needs and prioritise delivery of those that add most value Collaborate with your product … the US Enterprise to ensure capabilities are delivered to users Be an advocate for data governance, ensuring that everything we build meets high standards while providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Make recommendations to senior stakeholders and drive consensus for your … product while keeping them informed Use data to transform the way we work, continually seeking ways to grow What we're looking for Significant experience identifying business opportunities and translating them into Data, Machine Learning and AI products in technology or digital arenas A user focused mindset and the commercial skills to optimise return on Investment A track record More ❯

000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta … skilled Senior Software Developer with a strong background in Data Architecture to join our dynamic team at GSK in London. The ideal candidate will have 7 10 years of experience in software development, with a proven track record of designing and implementing robust data architectures that support scalable and efficient software solutions. This role requires a deep understanding of … to deployment and maintenance. Mandatory Skills: Strong expertise in Data Architecture, including data modeling, ETL processes, and database design. Proficiency in programming languages such as Java, C#, or Python. Experience with relational databases (e.g., SQL Server, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra). Solid understanding of software development methodologies (Agile, Scrum, etc.). Ability to analyze complex data More ❯

000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta … skilled Senior Software Developer with a strong background in Data Architecture to join our dynamic team at GSK in London. The ideal candidate will have 7 10 years of experience in software development, with a proven track record of designing and implementing robust data architectures that support scalable and efficient software solutions. This role requires a deep understanding of … to deployment and maintenance. Mandatory Skills: Strong expertise in Data Architecture, including data modeling, ETL processes, and database design. Proficiency in programming languages such as Java, C#, or Python. Experience with relational databases (e.g., SQL Server, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra). Solid understanding of software development methodologies (Agile, Scrum, etc.). Ability to analyze complex data More ❯

AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With … and outbound programs Evangelize DRUID brand in the marketplace by presenting, promoting, and selling our solutions by leveraging a value selling approach Establish, develop, and maintain positive business and customer relationships in the territory Develop trusted relationships with local partners and global systems integrators to cultivate new opportunities and drive successful customer implementations Monitor the company’s industry … competitors, new products, and market conditions to understand a customer's specific needs Update and maintain the CRM system Supply management with feedback on customer needs, problems, interests, activities, and potential for new products and services Continuously test and iterate outbound prospecting campaigns with tailored and personalized messaging. What you’ll bring to DRUID Strong track record of More ❯

AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With … and outbound programs Evangelize DRUID brand in the marketplace by presenting, promoting, and selling our solutions by leveraging a value selling approach Establish, develop, and maintain positive business and customer relationships in the territory Develop trusted relationships with local partners and global systems integrators to cultivate new opportunities and drive successful customer implementations Monitor the company’s industry … competitors, new products, and market conditions to understand a customer's specific needs Update and maintain the CRM system Supply management with feedback on customer needs, problems, interests, activities, and potential for new products and services Continuously test and iterate outbound prospecting campaigns with tailored and personalized messaging. What you’ll bring to DRUID Strong track record of More ❯

AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With … and outbound programs Evangelize DRUID brand in the marketplace by presenting, promoting, and selling our solutions by leveraging a value selling approach Establish, develop, and maintain positive business and customer relationships in the territory Develop trusted relationships with local partners and global systems integrators to cultivate new opportunities and drive successful customer implementations Monitor the company’s industry … competitors, new products, and market conditions to understand a customer's specific needs Update and maintain the CRM system Supply management with feedback on customer needs, problems, interests, activities, and potential for new products and services Continuously test and iterate outbound prospecting campaigns with tailored and personalized messaging. What you’ll bring to DRUID Strong track record of More ❯

AI is an end-to-end platform for building, deploying, and scaling AI agents and Conversational Business Applications (CBA), designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue. With … and outbound programs Evangelize DRUID brand in the marketplace by presenting, promoting, and selling our solutions by leveraging a value selling approach Establish, develop, and maintain positive business and customer relationships in the territory Develop trusted relationships with local partners and global systems integrators to cultivate new opportunities and drive successful customer implementations Monitor the company’s industry … competitors, new products, and market conditions to understand a customer's specific needs Update and maintain the CRM system Supply management with feedback on customer needs, problems, interests, activities, and potential for new products and services Continuously test and iterate outbound prospecting campaigns with tailored and personalized messaging. What you’ll bring to DRUID Strong track record of More ❯

cross-functional teams and stakeholders, learning how to turn ideas into products that create value for customers and the business. This is a great opportunity to gain hands-on experience and grow your skills in product development. As the UK’s only B Corp Certified salary sacrifice provider, we’re transforming the future of electric vehicle adoption in the … Jungle, it’s never been a more exciting time to join! Key Responsibilities: Help create and maintain a product roadmap for your area, prioritise features and enhancements based on customer needs, competitive analysis, and business impact. Act as a bridge between different departments, including engineering, design, marketing, sales, and operations. Conduct extensive research to understand customer needs, market … define the scope of the products we build. Oversee the entire product development lifecycle for your features, from initial concept and design to development, testing, and launch. Prioritise the customer experience by gathering and analysing user feedback to continuously improve the product. Track key performance indicators (KPIs) and metrics to assess the product's success post-launch. Regularly More ❯

edge autonomous systems that revolutionize how businesses operate.What You'll Do Craft Intelligent Agents: Design and develop AI agents that automate complex tasks across diverse business areas : finance, operations, customer experience, and more. Build Multi-Agent Ecosystems: Develop collaborative agents capable of reasoning, planning, and interacting seamlessly with APIs, databases, and human users. Innovate Continuously: Implement advanced memory … regulations (GDPR, financial compliance) and guard against bias, hallucinations, and misuse. What You Bring Technical Mastery: Strong skills in Python, JavaScript, or similar languages. LLM & Agent Expertise: Hands-on experience with LLMs (OpenAI, Anthropic, Mistral) and agent frameworks. Advanced Tools: Familiarity with vector databases, RAG pipelines, prompt engineering, REST APIs, cloud deployment, and containerization (Docker/Kubernetes). Domain … Knowledge: Experience in one or more business domains such as finance, housing, operations, or customer service. Preferred Extras: Degree in Computer Science, AI, Data Science, or related fields. Experience with LangChain, CrewAI, Autogen, MLOps, CI/CD, and enterprise systems like SAP, Oracle, or Salesforce. How You'll Measure Success Number of intelligent agents deployed and adopted. More ❯

a high-impact Presales Solutions Engineer to lead strategic client engagements and drive adoption of the NICE Proactive AI Agent . A cutting-edge, anticipatory AI solution that redefines customer experience through intelligent, automated, and timely outreach. This is a client-facing, consultative role at the heart of EMEA go-to-market execution. You'll partner with sales … product, and marketing teams to shape solution narratives, deliver compelling business cases, and position NICE as the trusted advisor in proactive customer engagement. Responsibilities Lead strategic discovery sessions with prospects and clients to map business needs to AI-led solutions. Deliver high-impact product demos, tailored use cases, and commercial ROI models aligned to executive priorities. Support solution design … in English; additional European languages (Dutch, German, or French) are an advantage. Willingness to travel and a valid driving license. Why NICE Join a market leader in AI-powered CX solutions. Be part of enterprise-level digital transformation across industries. Work with innovative products that drive measurable impact-from reducing operational costs to improving customer satisfaction and loyalty. This More ❯

Role: Product Manager - Customer Journeys 💰 Salary: £70,000- £80,000 (DOE) + Benefits 💼 Industry: Logistics & Technology 📍 Location: London – Hybrid Why join? Join a fast-growing logistics business transforming the way customers access and collect parcels. With core customer journeys already in place, this role focuses on scaling what works, optimising processes, and building next-generation services across a … national network. Key Responsibilities: Own end-to-end customer journeys for parcel drop-offs and collections Develop new services that work seamlessly across web and mobile platforms Manage the product roadmap and backlog for integrations with external partners Implement capacity management systems to ensure availability for customers Lead user journey mapping and stakeholder collaboration across customer-facing and … backend teams Drive continuous improvement based on usage data and customer feedback using Agile methods The ideal candidate: 3-6 years experience owning products end-to-end across multiple technical teams Skilled in user journey mapping and scaling customer-facing digital experiences Comfortable managing technical integrations and third-party partnerships Knowledgeable about logistics, fulfilment, or delivery operations More ❯

Role: Product Manager - Customer Journeys 💰 Salary: £70,000- £80,000 (DOE) + Benefits 💼 Industry: Logistics & Technology 📍 Location: London – Hybrid Why join? Join a fast-growing logistics business transforming the way customers access and collect parcels. With core customer journeys already in place, this role focuses on scaling what works, optimising processes, and building next-generation services across a … national network. Key Responsibilities: Own end-to-end customer journeys for parcel drop-offs and collections Develop new services that work seamlessly across web and mobile platforms Manage the product roadmap and backlog for integrations with external partners Implement capacity management systems to ensure availability for customers Lead user journey mapping and stakeholder collaboration across customer-facing and … backend teams Drive continuous improvement based on usage data and customer feedback using Agile methods The ideal candidate: 3-6 years experience owning products end-to-end across multiple technical teams Skilled in user journey mapping and scaling customer-facing digital experiences Comfortable managing technical integrations and third-party partnerships Knowledgeable about logistics, fulfilment, or delivery operations More ❯

Proclinical is seeking a Principal Product Manager to join a dynamic Digital Customer Experience (DCX) team. In this role, you will focus on developing innovative digital products and optimizing existing capabilities to enhance the customer journey. You will lead end-to-end product management for global connected products, translating business goals into impactful product initiatives. This position … requires a strong understanding of customer needs, market dynamics, and technology opportunities to drive the execution of a digital roadmap. You will collaborate with cross-functional teams to deliver solutions that simplify the lives of people with diabetes. Responsibilities: Develop a deep understanding of customer needs, competitive dynamics, and market opportunities. Lead data-driven processes to test commercial … on-market product performance, including market share retention and product complaints. Create process flows to illustrate operational impacts of new or improved capabilities. Participate in usability studies to incorporate customer feedback into product development. Collaborate with technical architects to ensure consistent solution designs across delivery teams. Work with Product Marketing Managers to shape integrated launch strategies for global products. More ❯

Proclinical is seeking a Principal Product Manager to join a dynamic Digital Customer Experience (DCX) team. In this role, you will focus on developing innovative digital products and optimizing existing capabilities to enhance the customer journey. You will lead end-to-end product management for global connected products, translating business goals into impactful product initiatives. This position … requires a strong understanding of customer needs, market dynamics, and technology opportunities to drive the execution of a digital roadmap. You will collaborate with cross-functional teams to deliver solutions that simplify the lives of people with diabetes. Responsibilities: Develop a deep understanding of customer needs, competitive dynamics, and market opportunities. Lead data-driven processes to test commercial … on-market product performance, including market share retention and product complaints. Create process flows to illustrate operational impacts of new or improved capabilities. Participate in usability studies to incorporate customer feedback into product development. Collaborate with technical architects to ensure consistent solution designs across delivery teams. Work with Product Marketing Managers to shape integrated launch strategies for global products. More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … standard Responsibilities for Product Specialist –Spanish-speaking - Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … standard Responsibilities for Product Specialist –Spanish-speaking - Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … standard Responsibilities for Product Specialist –Spanish-speaking - Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine learning platform. Location: Central London– 3 days in office/2 days remote Salary: Negotiable + bonus + healthcare, pension etc. Requirements for Product Specialist … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). Basic scripting knowledge in Python or Bash Excellent customer-facing skills You have a sales spark - while this role isn't a focussed sales role, this is required due to the nature of the role A motivated self … standard Responsibilities for Product Specialist –Spanish-speaking - Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify significant new projects Basic troubleshooting More ❯

present regular sales reports, forecasts, and performance metrics to the executive team Manage the sales budget, ensuring optimal allocation and utilization of resources Coordinate with marketing, product development, and customer support teams to ensure a seamless customer experience Sales Responsibilities: Actively engage in selling GK8’s blockchain solutions to prospective clients, building and maintaining strong client relationships … product demonstrations to potential clients Qualifications : Bachelor’s degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry Strong technical background with an understanding of blockchain technology and fintech solutions Proven track … record of achieving sales targets and driving growth in a similar role Excellent leadership, communication, and interpersonal skills Strong negotiation and closing skills, with a customer-centric approach Ability to travel as needed to meet with clients and attend industry events Proficiency with CRM software and sales analytics tools More ❯

present regular sales reports, forecasts, and performance metrics to the executive team Manage the sales budget, ensuring optimal allocation and utilization of resources Coordinate with marketing, product development, and customer support teams to ensure a seamless customer experience Sales Responsibilities: Actively engage in selling GK8’s blockchain solutions to prospective clients, building and maintaining strong client relationships … product demonstrations to potential clients Qualifications : Bachelor’s degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry Strong technical background with an understanding of blockchain technology and fintech solutions Proven track … record of achieving sales targets and driving growth in a similar role Excellent leadership, communication, and interpersonal skills Strong negotiation and closing skills, with a customer-centric approach Ability to travel as needed to meet with clients and attend industry events Proficiency with CRM software and sales analytics tools More ❯

present regular sales reports, forecasts, and performance metrics to the executive team Manage the sales budget, ensuring optimal allocation and utilization of resources Coordinate with marketing, product development, and customer support teams to ensure a seamless customer experience Sales Responsibilities: Actively engage in selling GK8’s blockchain solutions to prospective clients, building and maintaining strong client relationships … product demonstrations to potential clients Qualifications: Bachelor’s degree in Business, Engineering, Finance, or a related field. An MBA or advanced degree is preferred Minimum of 7 years of experience in sales, with at least 3 years in a leadership role within the blockchain industry Strong technical background with an understanding of blockchain technology and fintech solutions Proven track … record of achieving sales targets and driving growth in a similar role Excellent leadership, communication, and interpersonal skills Strong negotiation and closing skills, with a customer-centric approach Ability to travel as needed to meet with clients and attend industry events Proficiency with CRM software and sales analytics tools More ❯