226 to 250 of 1,651 Customer Experience Jobs in London

all of Bulk's back and middle office technology, with a particular focus on ensuring that our core ERP architecture delivers the high-quality customer experience we aspire to. Leading a team of six (four direct reports)across three sites,this is a varied and business-wide role. … and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT systems and services to support customer experience Lead business continuity and disaster recovery planning Manage IT support to deliver timely, effective user service across the business Oversee external IT … in Computer Science, Information Technology, or a related field Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, Change Management certifications like Prosci ADKAR) Significant experience (typically 7+ years) in progressively responsible IT roles, with at least 3 years in a leadership or management position Demonstrable experience in managing More ❯

all of Bulk's back and middle office technology, with a particular focus on ensuring that our core ERP architecture delivers the high-quality customer experience we aspire to. Leading a team of six (four direct reports)across three sites,this is a varied and business-wide role. … and maintenance of all core IT infrastructure (endpoints, networks, servers, cloud, etc.) Ensure stability, performance, and resilience of IT systems and services to support customer experience Lead business continuity and disaster recovery planning Manage IT support to deliver timely, effective user service across the business Oversee external IT … in Computer Science, Information Technology, or a related field Relevant professional certifications (e.g., ITIL, CISSP, CISM, PMP, Change Management certifications like Prosci ADKAR) Significant experience (typically 7+ years) in progressively responsible IT roles, with at least 3 years in a leadership or management position Demonstrable experience in managing More ❯

will work with businesses to understand requirements, actively collaborate with Technology, Machine Learning and Operations teams, make appropriate tradeoffs to optimize business outcomes and customer experience, and clearly communicate goals, roles, responsibilities, and desired outcomes to cross-functional teams. You will interact with a broad cross-section of … required to ensure on-time delivery. You will be responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with business teams and within BRP and cross-functional … a high-impact role with goals that directly impact the bottom line of the business. The role requires a seasoned individual who has good experience as a Program Manager and comes from a similar fraud management domain. BASIC QUALIFICATIONS 3+ years of program or project management experience 3+ More ❯

product improvements, new feature releases, and efficiency improvements Work with Sales and Support teams to streamline communication, improve efficiencies, and provide a world-class customer experience Qualifications 2-5 years of experience in financial services, tech, or related industry, with minimum 1+ years of experience in … setting Strong written and verbal communication skills; ability to interact with customers in a clear and concise manner, primarily via email and phone Strong customer focus and the ability to balance Risk mitigation alongside a positive customer experience Passionate, relentless resourcefulness and the ability to thrive at … re willing to do what needs to be done for the success of your team and you are comfortable with change Great to Haves Experience underwriting small business loans at a fintech/online lender Data analysis skills and proficiency in SQL Experience analyzing tax returns and financial More ❯

for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in Madrid. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for … product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools … to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Key job responsibilities Independently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization input Demonstrating deep technical More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are hiring a Senior Account Manager to deepen our relationships … and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams. As … and develop strategic relationships with key points of contact. In partnership with the account team, develop annual brand and media strategies that map to customer objectives. Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue More ❯

solutions across Amazon's mobile and desktop websites, proprietary devices, and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are hiring a Senior Account Manager to deepen our relationships … and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams. As … and develop strategic relationships with key points of contact. In partnership with the account team, develop annual brand and media strategies that map to customer objectives. Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

you will join a team dedicated to optimizing our delivery network, ensuring customers receive their packages reliably and efficiently. We are seeking an enthusiastic, customer-centric professional with good analytical capabilities to drive impactful projects, implement advanced scheduling solutions, and develop scalable processes. In this role, you will have … critical challenges and the opportunity to make strategic, data-driven decisions that shape the future of last-mile delivery. Your work will directly influence customer experience and operational excellence. The ideal candidate will possess both research science capabilities and program management skills, thriving in an environment that requires … s most sophisticated logistics networks while working with pioneering technology and data science applications. BASIC QUALIFICATIONS 3+ years of building models for business application experience PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience Experience in patents or publications at More ❯

content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust & Safety team is on the front lines of enhancing the PV experience and protecting customer experience in our ever-evolving digital world. As a Team Manager, you are responsible for working with a global … drive process efficiencies & business goals. • Work closely with tech teams to get all internal tool related issues resolved. • Exhibits & drives a culture of putting customer first with the team. • Ensures timely response to all escalations. • Support the team in maintaining a repository of all work done for customers within … highlights wins and shares gaps in support with solutions with respective individuals. BASIC QUALIFICATIONS • A completed Bachelor's Degree from an accredited university. • Work experience of 5+ years with 2years + experience in handling team experience including data analysis, change management, and Compliance and/or Risk More ❯

Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Services is an important division of Amazon Inc. … with Amazon. Your success will be measured by the performance of your partners and sellers and the impact of sellers on creating a great customer experience for buying consumers. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and e-commerce challenges, with … compelling value propositions to sellers of particularly small sizes. To be successful in this role, you will need to have superior people management and customer interfacing skills and demonstrate ownership, analytical ability, and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work More ❯

Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible … than 40 categories worldwide, and we still like to work hard, have fun and make history! Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon's cost structure. Vision of RBS is to accelerate Amazon's flywheel by … Improving the customer experience by fixing detail page catalog defects at scale, 2) Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) Improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of More ❯

purely through word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Support Automation Engineer to revolutionize our customer support infrastructure and build technology solutions that 10x our support team's capabilities. This role will be instrumental in creating and implementing technical integrations … platforms, with a particular focus on optimizing our AI-powered support using Intercom's Fin AI. You will work directly with the Head of Customer Support to transform our support function into a next-gen strategic growth engine through innovative technical solutions. What Makes This Role Special You'll … join at a critical transformation moment working at the intersection of customer support and engineering. This presents a unique opportunity to develop innovative solutions that directly impact both customer experience and operational efficiency. Every technical improvement you implement will contribute to our app store reviews - our lifeblood More ❯

Data, and Design to help shape Monzo's Global Payments strategy as well lead the relationship with multiple external partners negotiating to optimise product experience and commercials. We're now gearing up for our next phase of growth, from 11 million to 20 million customers. To succeed, you should … be excited about solving tough, ambiguous business problems with analytical rigour, commercial viability and execution effectiveness. About the role We are looking for a customer centric, commercially minded product manager to lead and grow our Cross Border Payments business. You will lead our multi-disciplinary Global Payments Squad and … to delight them. For these insights to inform a crisp understanding for how Monzo can win in this space. Identify partnership opportunities to enhance customer experience and/or the unit economics of cross border-payments and be comfortable leading these conversations and negotiations. Be a highly analytical More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will … be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure More ❯

Role Overview: The Customer Operations Manager is responsible for overseeing post-onboarding customer operations, ensuring seamless service delivery, and optimizing performance for hotel and travel platform partners. This role requires a balance of customer satisfaction, revenue growth, and risk management while working cross-functionally with internal teams. … What you will do: Customer Operations & Account Performance: Acts as the primary operational contact for customer accounts, ensuring smooth post-onboarding operations and troubleshooting issues efficiently. Supports hotel/travel partners in optimizing their performance through data analysis, problem-solving, and process improvements. Works cross-functionally with internal … teams (Revenue Management, Product, Monitoring, and Engineering) to enhance customer experience and resolve issues. Revenue Optimization & Performance Monitoring: Comfortable analyzing customer performance data (e.g., search/conversion rates, booking trends) and making actionable recommendations. Works closely with pricing and revenue management teams to adjust strategies for better More ❯

Job ID: Amazon UK Services Ltd. At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed … will be responsible for pricing strategy and execution, capacity planning for Flex in order to deliver on goals spanning cost, fill, speed, and DP experience, and driving automation and innovation in this area with our tech partners. This is a highly visible and critical role that requires partnering with … week and long-term capacity planning cycles based on volume plans published by the business partner teams of Amazon Flex. Optimize for cost, fill, customer experience, and DP experience. Interact with senior-level audiences (including directors and vice presidents) from both internal and external teams. BASIC QUALIFICATIONS Experience More ❯

when to collaborate to keep projects moving. You've worked directly with users to shape technical requirements and care deeply about delivering a great customer experience. Staying up to date with tech trends excites you, and you're eager to implement simple, effective solutions that make a difference. In … requirements directly with our tax team to vertically design new features from frontend to backend and everything in between. Design, develop and maintain our customer-facing app and internal back-office tool. Drive architectural decisions and optimise efficiency across the tech stack. Keep a keen eye on the customer experience to proactively raise issues and deploy fixes. Ship new features and fixes quickly. Play a leadership role by consistently innovating and developing a culture of excellence. Requirements for the role Exceptional problem-solving and analytical skills. Excellent communication and collaboration skills. 2+ years writing production-ready code More ❯

companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT … CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … act as a mentor to the regional solution engineering organization. As a Principal Solution Engineer you will also utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. You will have the opportunity More ❯

chefs since 2012. Our targets are ambitious, and this is a very exciting time for the business. Our focus remains on delivering an outstanding customer experience while driving significant growth. Role Overview We are seeking an Ecommerce Trading Manager (and food nerd!), with a merchandising or data insight … KPIs - such as ecommerce revenue mix by channel, AOV, conversion rates, exits, bounce, active customers, ROI - and use learnings to drive improvements Own online customer acquisition via SEO, PPC & Paid Social - supported by agencies and freelancers; as well as email flow lifecycle marketing Work with our development agency to … maintain the website functionality and explore new technologies to enhance performance and user experience Keep up to date with latest ecom and marketing tech Own the ecommerce customer experience - from brand aesthetic, site navigation, through to oversight of new product listings (and delistings) Drive improvements in site More ❯

Have you ever seen these warning labels on popular and seemingly innocent products, such as fidget spinners or food containers? As the Buyer Safety Experience team for we aim to raise the bar when it comes to educating and empowering consumers about product safety. Our team is responsible for … the complete end-to-end safety experience for buyers - from the warnings you see on the product detail pages (and how to turn them into useful, actionable information), to making safer product recommendations targeted to each individual consumer's needs, to informing consumers of recalled products and preventing them … to build the groundwork and influence its direction for the years to come. Our work cuts across various disciplines - from delivering an awesome user experience via great UI/UX, to building massively scalable backend systems to support the most high-traffic pages on to analytical and feedback systems More ❯

optimise their capital and price their products. We provide support for customers on premise or using our cloud solution. You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on … delivering leading solutions and customer excellence. There will likely be additional responsibilities determined through implementation of the new Values Streams operating model. What you will be doing As a Director within the Risk Solutions Management and Strategy team you will be responsible for understanding and meeting customer and … catalogue definition and managing any commercial aspects of the service. You will use your excellent customers relationship management skills in order to understand our customer's needs, establish credibility and build positive professional relationships to drive customer success. To support this, you will have a detailed understanding of More ❯

Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while … leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers. We are currently recruiting a DevOps Lead to join our team. In this role you will lead the implementation and management of Salesforce DevOps processes to ensure efficient and secure operations. You will work … of case management solutions with a focus on financial risk. Drive continuous improvement initiatives to enhance the efficiency and effectiveness of DevOps practices. The experience you will need to demonstrate: Experience in Salesforce Security Hands-o experience of Salesforce DevOps Workbench for managing development and deployment tasks. More ❯

tech start-ups. We're truly international, with over half of our customers in the US with the remainder across EMEA and APAC. Our Customer Support team provides first-class service, with a Customer Satisfaction rating of >97%. It's an incredibly exciting time to join us … the Technical Support team, the role of Support Engineer is to support Cronofy's customers, resolving technical issues and queries whilst providing first-class customer support. The Support Engineer is responsible for fielding questions from the Cronofy customer base. Not only that, but they will take ownership of … customer issues, ensuring they're seen through to completion. Alongside resolving issues for customers, the Support Engineer will be responsible for reviewing and updating ourdocumentation pages. This person cares about customer experience, dealing with other Cronofy team members across the business, and ensures that customers have positive More ❯