226 to 250 of 1,153 Customer Experience Jobs in London

product backlog, and collaborating with stakeholders across Digital, Commercial, CRM, and Technology. This role requires a blend of product thinking, platform knowledge, and a data-led approach to driving customer value Key Responsibilities: Define, prioritise and manage the CRM product roadmap across Salesforce Sales Cloud, Marketing Cloud, and loyalty integration touchpoints. Gather requirements from internal stakeholders across Commercial, CRM … and Digital teams to shape prioritised backlog. Work closely with Marketing and Loyalty teams to deliver customer segmentation, lifecycle journeys, and campaign enablement tools. Act as product lead for CRM capability enhancements, overseeing platform integration work with Salesforce engineering partners. Monitor CRM campaign performance and develop KPIs to assess impact on retention and rebooking. Collaborate with CRM and analytics …/data teams to implement and validate Salesforce event tracking in GA4 and other analytics platforms. Champion guest data quality and customer experience across all CRM touchpoints. Maintain clear documentation, workflows, and CRM process definitions via Confluence or similar systems. Contribute to data privacy, consent management, and regulatory compliance initiatives in collaboration with Legal and InfoSec. 5+ years More ❯

rich array of innovative advertising solutions across Amazon's mobile and desktop websites, proprietary devices and the Amazon DSP. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are hiring a Senior Account Manager to deepen our relationships with our medium to large … digital expertise to optimize value and impact for advertisers. You will leverage Amazon's proprietary data to provide tailored strategies spanning Amazon's suite of products to meet your customer's business goals. This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams. As a Senior Account Manager you … for medium to large accounts, and develop strategic relationships with key points of contact. • In partnership with the account team, develop annual brand and media strategies that map to customer objectives. • Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that result in revenue outcomes or increased customer More ❯

Night Football games, and a large catalog of transactional (rent or buy) content (TVOD). The Prime Video team is dedicated to providing a best-in-class digital video customer experience, delivering an entertainment destination that is fast, reliable, personal, effortless, and delightful. The Prime Video Marketplace businesses (TVOD and Channels) seek an experienced Senior Product Manager with … project management teams to execute the product roadmap. Drive project, product, and feature launches in collaboration with internal and external teams including business development, content acquisition, legal, marketing, finance, customer service, and operations. BASIC QUALIFICATIONS Experience with end-to-end product delivery. Experience in technical product management, program management, or engineering. Bachelor's degree. Experience engaging … in engineering discussions related to technology decisions and strategy. Experience with feature delivery and product trade-offs. Experience managing roadmap strategy and definition. Experience overseeing technical products or online services. Ability to advocate for diverse customer and stakeholder needs during executive prioritization. PREFERRED QUALIFICATIONS Experience with analytical tools such as Tableau, QlikView, QuickSight. Experience More ❯

their future, digitally enabled state, both in how they work and serve their customers. We unlock value through a start-up mindset and modern methods, combining strategy, consulting, and customer experience with agile engineering and creative problem-solving. With over 20,000 employees across 53 offices worldwide, our team brings expertise in technology, data sciences, consulting, and customer … and prioritization for digital products within an engagement. You will work with clients in the Consumer Products industry on major Digital Business Transformation (DBT) initiatives, understanding their business and customer needs to deliver continuous value through rapid development cycles. Responsibilities Your Impact: Partner with clients, strategists, experience leads, and enterprise architects to define business goals and value streams … shaping solution propositions that deliver transformative outcomes and enhanced customer experiences. Develop a comprehensive solution vision aligned with product strategy and industry standards, keeping customer needs at the forefront and utilizing design thinking tools. Represent the client in solution workshops with cross-functional leaders to identify new solutions, organizational needs, and options. Create solution hypotheses based on user More ❯

strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to … and relationships. The individual in this role will have deep understanding of their content market, drive relationships with producers and content owners/aggregators, with the mission of improving customer experience by delivering comprehensive content selection and superior customer experience to our Amazon customers. This role will also involve negotiating license agreements and secure great content … and execution. Key job responsibilities The role's responsibilities include: - Develop and enhance Amazon Prime's content selection strategy for feature films across South languages driven by data analysis, customer preferences and market dynamics. - Identify content opportunities and partnerships with producers, studios, content owners/aggregators and TV broadcasters. - Negotiate license agreements with content providers to secure high demand More ❯

the heart of London. We're looking for a Junior Data Scientist eager to apply their analytical and modelling skills to support data-driven decisions that improve performance, enhance customer engagement, and increase profitability across the retail value chain. 🔍 Your Responsibilities: Analyse consumer and sales data: Work with large, complex datasets to uncover insights on shopper behaviour, purchasing trends … and retail performance. Support predictive modelling: Collaborate on machine learning models to forecast demand, optimise inventory, and personalise the customer journey. Develop retail data solutions: Build algorithms and tools that drive smarter pricing, promotion, and merchandising strategies. Cross-functional collaboration: Work closely with marketing, merchandising, and product teams to align data science initiatives with business goals. Data storytelling: Design … dashboards and visualisations that translate data into actionable insights for business stakeholders. 🎓 Requirements: Bachelor’s degree in a STEM field: Statistics, Mathematics, Computer Science, Engineering, or similar. Programming proficiency: Experience with Python and SQL for data analysis, manipulation, and basic modelling. Understanding of machine learning: Exposure to predictive modelling techniques, particularly in Time Series Forecasting, NLP, or Recommendation Systems. More ❯

Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth's most customer-centric company. Since 2015, has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B … business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment. Position Summary To support our business growth, we are looking for a Senior Solution Consultant for our Professional Services Team for a full … as well as discuss new functional and organizational strategies to help customers achieve their business objectives. You will also work closely with various internal Amazon teams to relay back customer needs and requirements, incl. Sales, Product Management, Category Management, and Amazon Leadership to drive and prioritize solutions for our customers. The ideal candidate enjoys problem solving, has experience More ❯

We are looking for a product leader who is passionate about applying technology to solve complex customer problems and has expertise designing worldclass B2B SaaS experiences. As the Senior Product Manager you will lead product strategy & customer design to launch the Ascend Studio, an AI-first fraud and credit risk management experience. You will work in a matrixed … organisation where you need to navigate across multiple product portfolios. Experience leading large-scale global software launches will be an asset. This is a hybrid London-based role reporting to the Product VP for Ascend Platform. Primary Responsibilities Lead the end-to-end Ascend Studio customer experience Develop a strategic vision for AI enabled workflow, strategy and … product leaders to ensure prioritization understanding across the global portfolio Lead client-centered research in partnership with UX and our regional product, marketing and sales teams to establish a customer driven insights that shape the global roadmap Use data and analytics to inform product strategies and measure success Manage the product roadmap and ensure successful releases Be a product More ❯

future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring … customer growth and experience is at the very forefront for their business. We're hiring a Paid Search Executive as part of our team based from our London office. Purpose of the Role As a Paid Search Executive, your role will be to ensure best in class delivery across the team's portfolio of clients, working both closely … of standards, in line with agency values. Success will be measured through meeting and exceeding client targets both in terms of results as well as maintaining high levels of customer satisfaction. Account quality will be measured through internal audit scores. You will also produce case studies to showcase your work and help the agency demonstrate excellence. Key Responsibilities Assist More ❯

process billions of dollars of payments, helping businesses save money, automate processes, and grow - but we're only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to deliver innovative payment solutions. In … and execute the strategy for launching and scaling card products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage the entire product lifecycle, from … a new card product within the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from a spending tool into an More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role : As a Senior Engagement Manager, you’ll work on an ongoing basis with our clients to … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role : As a Senior Engagement Manager, you’ll work on an ongoing basis with our clients to … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯

as needed. Revenue Strategy and Growth Enablement: Develop and execute comprehensive, data-driven revenue strategies aligned with company goals. Align and optimize all revenue-generating functions, including Sales, Marketing, Customer Success, Channels, and Enablement. Identify and unlock new monetization opportunities through partnerships, pricing, packaging, and segmentation. Partner with Product and Finance to co-own pricing strategy and monetization models. … Implement scalable GTM systems, sales methodologies, and enablement programs. Collaborate with Marketing to ensure demand generation and brand growth are aligned with revenue goals. Partner with Product to ensure customer and market insights inform the roadmap and GTM priorities. Champion a collaborative, feedback-rich culture and serve as a culture carrier across the leadership team. Forecasting, Analytics, and Operational … Rigor: Develop robust revenue forecasting models and performance reporting to proactively identify growth opportunities and operational gaps. Track KPIs across the customer journey, enabling informed decision-making and continuous improvement. Customer Experience and Success Alignment: Oversee the entire customer lifecycle, encompassing acquisition, retention, and expansion. Foster a customer-first culture; partner with Customer Success More ❯

for problem solving on behalf of our customers. In this role you will contribute as part of a transportation network development team in our EU headquarters to help deliver customer packages faster, more reliably, and at a lower cost. Amazon's Supply Chain Managers play a central role in our global business. They keep our complex, international supply chains … working seamlessly and efficiently. You will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimise our supply chains to make our customer experience even better and our business more energy and cost efficient. You would be a great fit … ATS) and Last Mile (AMZL) perspective and the tactical network planning of new businesses and programs such as AMXL, Warehouse transfers (WHT), Ship with Amazon (SWA), Amazon Freight (AF), Customer returns (C-ret), AMZL undeliverables (Back to FC, B2FC), Box-level placement (BLP), etc. Additionally, TREND manages the scope of middle mile transportation modalities alternative to ground - Air, Sea More ❯

We are looking for a passionate, customer-obsessed individual to help us build Everyday Essentials (EE) and Sub-Same Day business in Japan. As Product leader, you will drive JP-wide projects with multiple partner teams spanning across Retail/3P , Finance, Tech, Ops and/or your worldwide counterparts. You will work closely with category teams to drive … growth in the EE business. In particular, you will contribute to offering best in class inputs to customers , driving customer engagement by simplifying the customer experience, and improving economics to spin the flywheel. You will also interact frequently with the JP senior leadership and you will directly impact how we evolve and grow in the EE business. … written and verbal form. You are analytical in nature and comfortable dealing with numbers, and you can build a business case to prioritize your projects. You also have past experience working with tech teams on product roadmaps, have strong program management skills, and can successfully leverage internal stakeholders. Key job responsibilities - Collaborate with various teams to design, build and More ❯

Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description We are looking for a product leader who is passionate about applying technology to solve complex customer problems and has expertise designing worldclass B2B SaaS experiences. As the Senior Product Manager you will lead product strategy & customer design to launch the Ascend Studio, an AI … first fraud and credit risk management experience. You will work in a matrixed organisation where you need to navigate across multiple product portfolios. Experience leading large-scale global software launches will be an asset. This is a hybrid London-based role reporting to the Product VP for Ascend Platform. Primary Responsibilities Lead the end-to-end Ascend Studio customer experience Develop a strategic vision for AI enabled workflow, strategy and insights across credit and identity and fraud use cases Coordinate with multiple partner product teams to guide agreement around a common backlog Collaborate with regional product leaders to ensure prioritization understanding across the global portfolio Lead client-centered research in partnership with UX and our regional product More ❯

functional team to be the technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual. Requirements 5+ years Presales experience Understanding and awareness of how AI is impacting … the customer service business as well as AI Technologies so as LLM and ChatGPT Knowledgeable of web/scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications Experience mapping RFI/RFP requirements to software solutions. Excellent interpersonal, communication, persuasion, presentation and writing skills. Experience scoping, managing and executing customer pilots and Proof of Concepts. Knowledge … of SaaS Business applications. Knowledge of one or more of the following Customer Service Software AI, Automation and Bots ITSM Data warehousing Business intelligence Workforce Management QA Integration & middleware Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. Outstanding solution scoping abilities, using our existing solution and influencing new product development. Bachelor More ❯

Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in London. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration … complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality … and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key job responsibilities - Independently handle complex customer issues by reproducing cases, root cause analysis, and More ❯

Job ID: Afaq - Warehouse Branch - J02 Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so … will help drive innovation, test new ideas and ensure that best practices are being followed safely. Six key areas that you'll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment. - Supporting project execution working accross multiple function in the org. - Should be able to amicably resolve issues during passionate discussions between various functions. … six and twelve months, with a particular focus on peak-season planning. - Write and articulate leadership updates, MBRs and QBRs. - Establishes objectives and metrics for safety, quality, productivity, and customer experience - Provide you team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. BASIC QUALIFICATIONS - 3+ More ❯

DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration … complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality … and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key job responsibilities - Independently handling complex customer issues by reproducing cases, root cause analysis, and More ❯

emerging challenger in specialty insurance markets. The Chief Information Officer will combine their deep appreciation for the mechanics of London's Specialty Insurance markets with their considerable technology leadership experience to define, implement, and realise a strategy that will propel the success of Re:insurance insurance business within a global insurance giant. Responsibilities: Define and implement a forward-thinking … policy management. Take accountability for the successful delivery and adoption of strategic change programmes. Drive the adoption of data analytics, machine learning, and AI to improve risk modelling and customer insight. Build and integrate products to streamline operations and improve customer experience. Lead and mentor a diverse team of IT professionals, data scientists, and developers to foster a … team. Stay ahead of industry trends, regulatory requirements, and emerging technologies to maintain competitive positioning. Promote collaboration between technical and non-technical teams, ensuring alignment on shared goals. Skills & Experience Profile Deep understanding of specialty insurance operations, including broking, underwriting, claims, and risk management Proven experience setting and realising technology strategy in an enterprise specialty insurance setting, from More ❯

DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration … complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers' most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality … and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon. Key job responsibilities - Independently handling complex customer issues by reproducing cases, root cause analysis, and More ❯

Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built … exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north star" for customer service excellence in fintech, creating a digital-first service model that will enable exponential scaling, balancing automation and AI with human support, across complex, multi-jurisdictional operations. What you'll … state vs. best-in-class standards and identify opportunities for immediate improvement then sustained quality and transformation Import and adapt proven service excellence frameworks to IG Group context, leveraging experience from world-class, customer-first operating models Establish what "digital service excellence" means for our diverse clients, future audiences and complex product portfolio Future vision and strategy development More ❯

Senior Product Researcher (12 month FTC) London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. Fin can … be combined with our Helpdesk to form the Intercom Customer Service Suite, offering AI-enhanced support for complex or high-touch queries requiring human intervention. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and … qualitative methods creatively to drive impact, including innovative recruitment strategies. Conduct interviews and sessions with customers, communicating insights with creativity and conviction. Design, implement, and analyze surveys to understand customer relationships with our products. Prioritize research that informs tangible business decisions or scales our team and foundation. Collaborate with cross-functional teams including PMs, designers, R&D, Biz Ops More ❯

forms the backbone of the fastest growing e-commerce business in the world. The sheer growth of the business and the company's mission "to be Earth's most customer-centric company" makes the customer fulfillment business bigger and more complex with each passing year. The SC Optimization and Automation team within SCOT organization - Supply Chain Optimization Technology … environment. As an Applied Scientist, you will design, develop and deploy robust and scalable scientific solutions via Operations Research and Machine Learning algorithms, especially in the context of stochastic customer demand and other sources of uncertainty requiring to move past deterministic and linear optimization. You will partner with other tech and science teams, operations, finance to identify opportunities to … planning and execution. You are passionate, results-oriented, and inventive scientist who obsesses over the quality of your solutions and their fast and scalable implementation to address and anticipate customer needs. Key job responsibilities - Build state-of-the art, robust, and scalable optimization and forecasting algorithms to drive optimal inventory placement and product flows in non-convex, non-linear More ❯