276 to 300 of 1,859 Customer Experience Jobs in London

as specialists handle that). Your comfort with data-primarily working with spreadsheets and dashboards-will aid teams in making informed decisions to improve customer experience and partnership outcomes. If you are passionate about user research and data analysis and eager to influence experimentation and conversion optimization at … the office, with an expectation of 1-2 days in the office weekly for team connection. Location - London Head Office, Pimlico. Essential skills/experience Strong understanding of data analysis methods, including statistical techniques, with proficiency in spreadsheets. Experience with large-scale A/B testing, understanding its … to gather requirements and present insights, influencing decision-making. Excellent communication skills, capable of conveying complex information clearly to varied audiences. Desirable skills/experience Experience working in an agile environment on fast-paced digital projects. Proficiency with data visualization tools. Experience analyzing large datasets related to More ❯

developing innovative software solutions tailored to meet the diverse needs of businesses, ranging from ambitious start-ups to established enterprises. At Palladium, we prioritise customer experience in everything we do. The ideal candidate will possess a strong expertise in product and customer experience design, along with … centric solutions, while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act on opportunities … apply this to client projects as well as internal company development to contribute to the ongoing growth of Palladium. The ideal candidate should demonstrate experience of: Degree in business or information technology related field or equivalent commercial experience At least 5 years of experience in Product Management More ❯

our 2030 Planet, People, Produce goals. • COMPLIANCE & MEMBERSHIPS - Lead the tracking of existing memberships and compliance timings to ensure we are within regulation Essential Experience: Experience in packaging declaration, packaging regulation, and packaging optimisation. Previous experience in carbon emissions assessment and implementing reduction initiatives. Previous Experiences in … Modern Slavery Prevention. Sustainable sourcing experience with a focus on deforestation prevention (EUDR) and animal welfare promotion (MSC/ASC certifications, Better Chicken Commitment). Beneficial Experience: Food waste reduction projects Charity work: previous experience in managing a corporate/charity partnership Communication: ensuring sustainability initiatives are … communicated regularly focusing on key dates Diversity and inclusion: supporting the current diversity and inclusion team on key diversity and inclusion initiatives. Previous experience in conducting training on key sustainability topics ABOUT YOU Degree and/or at least 2 years experience in sustainability, community engagement or environmental More ❯

our 2030 Planet, People, Produce goals. COMPLIANCE & MEMBERSHIPS: Lead the tracking of existing memberships and compliance timings to ensure we are within regulation. Essential Experience: Experience in packaging declaration, packaging regulation, and packaging optimisation. Previous experience in carbon emissions assessment and implementing reduction initiatives. Previous Experiences in … Modern Slavery Prevention. Sustainable sourcing experience with a focus on deforestation prevention (EUDR) and animal welfare promotion (MSC/ASC certifications, Better Chicken Commitment). Beneficial Experience: Food waste reduction projects. Charity work: previous experience in managing a corporate/charity partnership. Communication: ensuring sustainability initiatives are … communicated regularly focusing on key dates. Diversity and inclusion: supporting the current diversity and inclusion team on key diversity and inclusion initiatives. Previous experience in conducting training on key sustainability topics. ABOUT YOU Degree and/or at least 2 years experience in sustainability, community engagement or environmental More ❯

Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the … identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for … our customers (In collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German Basic More ❯

that can be easily understood by both technical and non-technical teams. Stay curious and current: Keep a pulse on trends in digital commerce, customer experience and relevant technologies, and share your insights with the team. Collaborate cross-functionally: Act as a translator between technical teams and client … cases, user stories, and functional specifications. Collaborate with internal and external teams to understand data dependencies and system integrations. Your profile Technical pre-sales experience: You've had 3+ years in a digital or eCommerce-focused environment, in a business analyst, product, or consulting role - and you're ready … You understand how your work feeds into the bigger picture - budget, value, ROI - and how to align your recommendations with business goals. Enterprise knowledge: experience with end-to-end enterprise eCommerce and customer experience solutions with complex requirements; for example order fulfilment (preferably with OMS experience More ❯

and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of … million people in 190 countries. We believe in the power of our product. We continue to execute and build momentum as we develop our customer base with the world's top banks. In our fast-paced and open environment, you will be working with a collaborative team spanning across … the globe and delivering exceptional results. We are committed to building something extraordinary. Join Us! You: As a Senior Customer Success Manager at Feedzai, you will play a pivotal role in ensuring our clients not only derive maximum value from our products but also become enthusiastic advocates of Feedzai More ❯

to drive upstream defect elimination and deliver on business KPIs. Key success factors for this role will be performance on business goals, vendor and customer experience, and cost of operations. Candidate Profile Candidate will have 8+ years of experience in vendor management and retail operations. Additionally, you … and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology-based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of leading projects not only at the strategic level but also tactically by diving … productivity of the program. The individual would have targets on business metrics, operational metrics, and automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes, and sound reporting metrics. Key job responsibilities Responsibilities of this leader include: Identify system defects requiring manual efforts More ❯

that all initiatives are aligned with sustainable and socially responsible practices. Key Responsibilities: Lead Generation: Identify new leads in growth sectors where transformation and CX are central functions. Strategic Planning & Execution: Develop and execute long-term business strategies to identify clients in new markets and grow existing client work. Client … Acquisition & Retention: Build relationships with potential clients and retain existing clients to ensure continuous growth. Market Analysis & Insights: Analyse market trends, customer needs, and competitive landscape to identify new business opportunities. Negotiation & Deal Closure: Lead the negotiation process for new business and work with the legal team to develop … the sales process, including lead generation, qualification, pitching, and closing deals. Proven Experience: Demonstrated success in winning work with new clients in the CX, customer experience, and/or user experience sectors. Communication & Presentation: Excellent verbal and written communication skills, with the ability to deliver compelling More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer … too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people More ❯

to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order … a modular white label basis to our clients abd partners, allowing them to use the solutions needed for their business. About The Role: The Customer Success Manager's main purpose is to act as a first point of contact for our platinum clients and partners, working to resolve any … effectively. We are looking for somebody that has fantastic communication skills, that loves speaking to people and has a natural ability to deliver exceptional customer experience. Previous experience of managing a diverse portfolio of clients in a SaaS business would be highly advantageous, with a track record of More ❯

owned properties as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We are currently looking for a highly skilled and motivated Analytics … ability to write complex queries from scratch from multiple tables Fluency with Python (or R) - ability to run advanced statistical modelling PREFERRED QUALIFICATIONS Consulting experience with a major consulting firm or advertising experience with a top advertiser (agency or client side) Experience with advertising publishers and marketing …/creative agencies MBA, Master's or Doctoral degree in Economics, Marketing, Statistics, Advertising, or Business/Digital media planning experience Experience in ad measurement, predictive analytics, experimental design, A/B testing Experience and familiarity with AWS stack Fluent in French or other European languages More ❯

Marketing Operations Manager, Amazon Transportation Services Job ID: Amazon UK Services Ltd. At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfil and deliver their … expert and technical owner liaising with the Tech team and 3rd party providers when required. Create a roadmap of marketing lifecycle programs to accelerate customer funnel across all customer stages, from Lead, Onboarded stage, to attrited stage. Manage lead capturing and lead conversion tools like Adobe Analytics, Marketo … strategic and diverse team that plays a central role in our success. They are key to making Amazon more innovative and efficient. BASIC QUALIFICATIONS Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion. Experience using data and metrics to measure impact and More ❯

Square, Stripe, and Adyen all invest millions to grow the payments market. Planet is a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that … capabilities and reach through acquisition. Function Overview: As part of Global Operations, you'll be working with an amazing diverse team of talented and customer-centric people across the world. We're building a world-class operation and you'll be empowered to make a difference so we can … better serve our customers with an easy, connected, and flawless experience. You'll find opportunities across customer-facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You'll be presented with unrivalled prospects to grow More ❯

The Portfolio Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals, Customer Education, and Support teams. CSMs on this team work in a pooled model with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in … members all over the globe with diverse skills, backgrounds, and experiences which leads to innovative ideas and solutions. About the Role As a Portfolio Customer Success Manager, you will help create a new approach to Customer Success at scale! You'll be innovative, collaborative, and agile in your … approach - helping the team to build a world-class Portfolio Customer Success program. Using experimentation, data, and technology you will help develop the repeatable playbooks to drive business value across a broad set of customers: various sizes, industries, segments, and geography. In short, you'll build Customer Success More ❯

strategies for health products and services. This role is based in Bangalore. As an Associate - Site Merchandiser for Amazon Health, you will ensure that customer experience and expectations are set and met to a high standard in the health and wellness space. You will execute and schedule content … strategically and tactically in the context of health and wellness. The ideal candidate will demonstrate the following: Designing and executing online campaigns which improve customer experience in the health space Strong communication skills; experience in coordinating teams and communicating to Health Category Managers Strong bias for action … and ability to prioritize health-related initiatives Ability to use hard data and metrics to back up feature and customer segment recommendations in the health sector Working independently on key deliverables related to Amazon Health Aptitude for organization, flexibility and producing results in a fast-paced health and wellness More ❯

Lightspeed's Gold Class standard for support via phone, chat and email. Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution Work within our customer support platforms to document, track and resolve interactions Assist with the … identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member Advocate and promote improvements to our products and services Operating within a roster/schedule to ensure high availability of our assistance for … our customers (in collaboration with your manager) What you'll be bringing to the team: Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience Excellent verbal and written communication skills in German Basic More ❯

sales quotas Cultivating and maintaining strong client relationships Driving new relationships especially in the C Suite and with adjacent lines of business Owning the customer experience with a strong focus on customer satisfaction and retention Applying best practice sales methodologies and tools Using Salesforce for opportunity, campaign … and customer/opportunity management Have you got what it takes? Experience in the financial sector in the sell-side or buy-side Familiarity with the associated regulatory requirements in EMEA Prior experience of sales, and sales leadership in Financial Services Enterprise software (applications and services) within … the Sector. +6 years of successful sales experience Experience of selling complex, large scale software solutions, directly and via partners Existing finance sector contacts, relationship and client management skills that effectively builds trust and credibly Ability to understand and position the value and compelling benefits a business can More ❯

Strategic Customer Success Manager, High Touch London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable … customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for complex or high-touch queries requiring a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom … our AI products, acting as a trusted advisor for necessary changes. You'll collaborate with various customer profiles, including C-Level contacts, executives, CX leaders, and global CX teams, to support successful adoption and expansion of their Intercom solutions. What will I be doing? Develop trusted advisor relationships with More ❯

Competitive compensation. Role Overview Harvey is looking for a User Operations Manager to lead a small but high-impact team focused on delivering exceptional customer support. Reporting directly to the Head of User Operations, you will play a crucial role in ensuring a seamless, high-quality experience for … You will play a critical role in team leadership, operational excellence, and scaling Harvey's support infrastructure to meet the needs of our growing customer base. This is an exciting opportunity for a customer-centric leader who thrives in a fast-paced environment and is passionate about building … high-performing support teams. What You'll Do Lead and manage a small team of User Operations Specialists, fostering a culture of customer-first problem-solving and operational excellence. Ensure best-in-class customer support, particularly for enterprise customers, by refining processes and optimizing support workflows. Drive efficiency More ❯

Hardware Support Engineer, MSP CX Support DESCRIPTION Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Fulfillment Technologies … challenges that will transform our customers' experiences in ways we can't even imagine yet. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to internal fulfillment and transportation network customers that rely on advanced robotics technology to fulfill and ship customer orders. In this role on the MSP CX team, you will work directly with product development and on-level reliability, maintenance, and engineering teams to maximize the performance of advanced robotics systems. You are responsible for being the link between on-site technicians and engineers working within the MSP More ❯

Audible hub. As Associate Director, Global Product Marketing, you'll have the opportunity to help shape the future of Audible's products by translating customer needs into customer-centric strategies that inform technology, content, and marketing investment that surprise and delight audiences across the globe. You'll craft … fill hearts, minds, and souls with premium audio content that entertains, informs, and enriches. As an Associate Director, Global Product Marketing, you will - Champion customer needs and insights into winning products and marketing that will delight and engage current and future customers - Continuously improve the value of membership by … impact product and feature launches, collaborating closely with Product Managers and Channel & Surface Marketers - Work in lockstep with our research team to uncover key customer insights and validate hypotheses; champion customer needs throughout the organization - Communicate business plans and marketing strategy to senior leadership - Partner with surface and More ❯

each year. We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up transactions, reduce risk, improve end-customer experiences, stay ahead of regulatory changes, and unlock new areas for business growth. While we are not a start-up, we have a start … mindset and encourage our people to operate with this mindset to achieve our ambitions. Key Responsibilities We're seeking a strategic and hands-on Customer Marketing & Advocacy Manager to lead efforts in engaging, educating, and energizing our existing Alto customer base. This role involves owning and evolving customer … and enablement materials, and building a robust advocacy engine-ensuring our happiest customers share our story. You will serve as the voice of the customer, managing customer communications, establishing feedback loops, and collaborating with support, success, product, and sales teams to identify advocates and convert them into case More ❯