326 to 350 of 1,352 Customer Experience Jobs in London

and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Consumer & Market Intelligence and Experience & Transformation groups provide data, software and consulting services to improve our clients' sales and marketing programmes. We help clients find, retain and grow profitable customers through our understanding of … and retailers plan retail provision in the UK and overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of … Athena. We are developing our next generation products following a Microservices architecture and event-driven models dealing with significant volumes of data in a high availability environment. Skills and Experience - Must Haves Demonstrable first-hand experience with delivery in all phases of the software development lifecycle Experience developing software in Python or other object-oriented language such More ❯

enable our largest customers to achieve their transformation goals? Do you have strong program and stakeholder management skills, and the ability to collaborate across multiple business units to deliver customer impact? If so, we encourage you to consider this role. As an Enterprise Skills Transformation Engagement Manager, your role will be at the intersection of program management, technology and … will partner with senior stakeholders from our largest AWS customers to lead strategic upskilling engagements under our Enterprise Skills Transformation portfolio of offerings. You will dive deep on the customer's business goals and enablement needs, collaborating closely with AWS Account Teams, Training & Certification colleagues, and technical specialists to build and execute upskilling programs that support our customers in … for transformation by helping develop and launch a bespoke cloud enablement initiative using the AWS Skills Guild framework. Successful candidates will have a strong project management background; professional consulting experience; a deep knowledge of organisational change management processes; and a demonstrated passion for enabling and transforming customer organisations. We value individuals who are data-driven and can demonstrate More ❯

across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Centre Global Engineering Operations organization is looking for an individual with proven … and Critical Site Events (CSEs). This role will also serve as a central monitoring location for the facility electrical and mechanical systems. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail. The ideal candidate will need to have an understanding of data centre IT … providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data centre and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist More ❯

expansion and to grow our team, representing one of the five largest Series A rounds in Europe for 2024. About the Role: We're seeking a motivated and ambitious Customer Support Associate with tech startup experience to join our founding CS Operations team. In this role, you'll be the frontline of our customer support, ensuring our … clients receive exceptional service across multiple channels. The ideal candidate will have a strong customer-first mindset with excellent problem solving skills and the ability to handle a high volume of tickets in a fast-paced enviornment. Additionally, the ideal candidate will have previously worked in a tech start-up or scale-up. What You'll Do: Responding to … customer enquiries over email, chat and phone calls Working through a high volume of tickets using Intercom Unblocking users and helping them understand how to use the Lawhive platform Being the first point of contact for any escalations, and improving the customer experience Daily and weekly customer operations tasks such as KYC, handling online reviews, etc More ❯

We are looking for an Enterprise Account Executive. You will be in charge driving major enterprise accounts, establish relationships and provide direct touch across all levels of the end customer, engaging with the top SI. Your ability to penetrate new customers and organizations within your assigned accounts is essential to your being successful in this role. Cross-functional teams … from Appian Marketing, Business Development, Customer Success and Solution Consulting functions provide support and tools for you to use to attain and exceed sales performance goals. What you'll be doing: Use company-wide success and use cases as a blueprint and add own ideas and vertical knowledge Resolve if the customer has a valid business need for … Appian platform and Customer success services Discuss business drivers and value with relevant decision makers also on C-Level Build and strengthen your business relationship with existing accounts across all hierarchies; follow-up to ensure all their post-sales needs are being met Recommend marketing strategies Provide status information including forecast/pipeline information Identify Appian customer references More ❯

Amazon's mission is to be 'Earth's Most Customer-Centric Company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. The Customer Engagement Technology (CET) organization powers CS by developing elegant customer- and Customer … Senior Manager, ML Data Ops, to work across CET Product, Operations, UX Design, CS Business Verticals (e.g., Digital Devices, Shipping, and Delivery Services), and other Amazon teams to improve customer and associate experiences. Specifically, you will be managing a team that will develop mechanisms and processes to enable the CET team to move quickly and deliver world-class customer … If you're passionate about this role and want to make an impact on a global scale, please apply! About the team The mission of the CET team within Customer Service is to create Earth's best customer service solutions by empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a More ❯

our charity partnerships and we encourage Badgers to get involved in our charity initiatives by joining our Social Value taskforce. Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a More ❯

relationships with content partners Implementing data rights and entitlements Managing projects to improve efficiency Collaborating with internal teams to address partner challenges Identifying opportunities to improve data products and customer experience Managing campaigns to ensure content quality Applying technical and product knowledge to implement solutions Writing detailed specifications and requirements Qualifications include: Bachelor's degree or higher in … relevant field or equivalent experience At least 2 years of relevant experience Strong written and verbal communication skills Proven relationship management skills Effective project management skills Problem-solving skills with a focus on long-term solutions Ability to adapt in a fast-paced environment Desire for continuous improvement Preferred qualifications: Master's degree or certifications like CFA or … CAIA Experience in customer service or client management Experience with international business groups and clients Knowledge of IT and statistical analysis, programming (Excel, SQL, Python More ❯

s most popular Open Source storage software. (Remote/Hybrid) From your home office or regional hubs, iXians across the globe collaborate in real-time to deliver the best customer experience possible. Light on meetings, our agile stand-up environment helps all employees develop relationships and better deliver outcomes. We live our values every day, striving to be … EMEA Sales Engineer is a critical technical resource supporting our rapidly growing EMEA sales organization. As the technical expert bridging the gap between our world-class TrueNAS solutions and customer requirements, you'll work directly with Account Executives, channel partners, and enterprise customers across Europe, Middle East, and Africa to architect, design, and demonstrate storage solutions that solve real … spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. TrueNAS offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description Salesforce Senior Technical Architects are Salesforce platform experts who can take the puzzle-pieces that are a client's business requirements, and design … in all stages of the software development process Assigning work through the correct communication channels to technical consultants and monitor performance providing advice, guidance and assistance Qualifications Your skills & experience Extensive experience working as a Salesforce Technical Architect with large size customers including solving Enterprise Architectural challenges Experience of Salesforce Consumer Goods Cloud and/or Loyalty More ❯

Systems Engineer, Amazon Foundational Security Services Job ID: Amazon Development Centre Ireland Limited At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their … careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Our team is looking for a highly motivated Software Development Manager (SDM) to lead a team of Software Developers and Systems Development Engineers in Amazon Security who will raise the security bar by delivering industry-best security … services. You should be somebody who enjoys inventing and simplifying around complex security challenges, obsesses over the customer experience, and feels strongly about delivering results. You should be passionate about solving security hurdles in innovative ways. We do not desire to simply produce good software here at Amazon Security we want to produce disruptive, industry-leading innovations. Key More ❯

to day operation of services to customers. This position involves working closely with colleagues to orchestrate the continuous end-to-end Settlement operation. The Settlement Service Lead will target customer experience and continuous service improvement to deliver a high value service. Working with the Service Owner to reduce operational risks. Development in this role include the opportunity to … system and/or process. They will use this SME knowledge to make key decisions at both a service and organisational-level; decisions that drive change, add valueand enhance customer experience. Key Responsibilities: Manage a small team of Service Analysts in accordance with Elexon policies and procedures. Champions and delivers support to customers to resolve daily queries targeting a … positive customer experience. Responsible for the delivery of BSC legal obligations and supporting operational processes. Responsible for mitigating the risk to BSC legal obligations and associated data quality issues within the designated service(s) Assess, develop and deliver the operational processes, procedures and obligations, including supporting theService Owner to prioritise backlog items, specialist technical knowledge in a number of More ❯

Job Role : Data Science Manager - Marketing & Customer Generative AI Enterprise Architect Location: London/Manchester/Edinburgh/Newcastle/Birmingham Career Level : Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative … ll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will: Shape Customer and Marketing Experiences w/Generative AI solutions: Be at the forefront of the industry - creating, owning, and making it a reality for clients looking to better serve their … based solutions. Operate across multiple industries and functions. Develop others by bringing your unique knowledge and skillsets to the wider practice. In this role you will: Define and Deliver Customer-Centric Data Strategies Translate business needs into robust data solutions and own the data strategy, architecture, and engineering excellence within Applied Intelligence. Work closely with teams and senior architects More ❯

believe in partner first at HPE. Partners are central to our strategy, and we actively invest in their success. We together drive growth, accelerate business outcomes and deepen joint customer relationships. HPE's award winning partner programs are committed to providing partner experience excellence and the role of the Partner Business Manager is to maximise all elements of … the Partner. Lead a team of HPE Specialists to coordinate and execute HPE activities with the Partner including sales cadence, enablement, marketing, executive briefings, proactive forecasting, business planning, and customer engagements. Articulate both HPE global and local business strategies to effectively "sell with" and "sell through" the Partner, creating a scalable selling ecosystem. Develop deep knowledge and be able … sales leadership by building executive-level and decision-maker relationships to grow HPE market share. Tailor selling solutions and sales plays to fit the needs of the partner's customer profile including HPE portfolio and partner ecosystem solutions. Spend the majority of the working week within the partners offices to ensure HPE visibility and win hearts and minds. Work More ❯

our charity partnerships and we encourage Badgers to get involved in our charity initiatives by joining our Social Value taskforce. Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a More ❯

our charity partnerships and we encourage Badgers to get involved in our charity initiatives by joining our Social Value taskforce. Most execs know the effect Customer Experience (CX) has on their business' performance. As Rory Sutherland recently put it 'A business focussed on customers will delight its London, UK - Red Badger, a leading digital consultancy, today announced a More ❯

at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role … You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives … to understand customer's current challenges, requirements, and business objectives for the Enterprise and Large Enterprise business segment (2,000 - 10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer More ❯

at Miro and exist for 5 years now. We play a critical role in bridging the gap between technical innovation and business needs, delivering tailored solutions that drive our customer success.We are Miro problem-solvers, create high impact and high-value solutions for anything Innovation and Collaboration and are looking forward to getting to know you! About the Role … You will serve as an important link between the Go-To-Market and the Product/Engineering parts of the company and will be a key partner to Sales, Customer Success, and Partnerships teams in shaping how our customers use the product and how our product evolves with the customers' needs. What you'll do Partner with Account Executives … to understand customer's current challenges, requirements, and business objectives for the Enterprise and Large Enterprise business segment (2,000 - 10,000 employees) Present demos and create reusable assets (videos, talk tracks, best practices) to ensure efficiency and continuously improve customer experience Lead Proof Of Concepts where necessary to help customers validate technical requirements Answer customer More ❯

both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our … 000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Job Description Salesforce Senior Technical Architects are Salesforce platform experts who can take the puzzle-pieces that are a client's business requirements, and design … in all stages of the software development process Assigning work through the correct communication channels to technical consultants and monitor performance providing advice, guidance and assistance Qualifications Your skills & experience Extensive experience working as a Salesforce Technical Architect with large size customers including solving Enterprise Architectural challenges Comfortable advising, mentoring, educating and influencing diverse teams on topics including More ❯

in the digital age. By crafting and executing tailored solutions, we enhance digital ordering experiences, drive revenue growth, and improve operational efficiencies on a multi-regional scale. With a customer-first approach, we collaborate closely to understand unique needs and align our solutions with their objectives, working hand-in-hand with both internal and external teams for seamless integration. … service and operational excellence at every touchpoint. By owning the health of key accounts, resolving technical issues before they escalate, and driving data-informed improvements, you will directly influence customer satisfaction, retention, and product evolution. This is a role for a proactive problem-solver who thrives in a fast-paced environment and is excited to shape how Deliverect delivers … and service-related issues, driving resolution across Support, Product, and Engineering teams Deliver and maintain monthly performance and SLA reports with data-driven insights to support QBRs and strategic customer conversations Proactively identify service trends, analyze root causes, and implement preventative solutions to reduce support incidents and customer friction Build trusted relationships with enterprise stakeholders, communicating complex technical More ❯

our 30 years of history. Artificial Intelligence is our reality. Principal Architect (Data focused on Databricks), UK General Description We are looking for a Senior Architect with strong Data experience to be part of our team working for EMEA clients. In this position, you will lead technically and design software solutions, working closely with teams in the UK, EU … and other countries in Latin America. We are looking for someone who has: At least 3 years experience with Databricks data platform (setting up workspaces, delta lake, ingestion and transformation workflows, data catalogs, ) Solid experience in architecture design and technical leadership Solid experience designing, developing and deploying pipelines, data-lakes, data meshes and other data products Solid … experience on understanding, questioning, prioritizing and translating business problems into data solutions (BI, Analytics, deterministic and statistical models, machine learning) Solid experience with Cloud (Azure or AWS) Experience on identifying, gathering and prioritizing Non Functional Requirements, Technical pain points and environment/client constraints Experience on scaling data workloads using platforms such as Hadoop and Spark More ❯

our 30 years of history. Artificial Intelligence is our reality. Principal Architect (Data focused on Databricks), UK General Description We are looking for a Senior Architect with strong Data experience to be part of our team working for EMEA clients. In this position, you will lead technically and design software solutions, working closely with teams in the UK, EU … and other countries in Latin America. We are looking for someone who has: At least 3 years experience with Databricks data platform (setting up workspaces, delta lake, ingestion and transformation workflows, data catalogs, ) Solid experience in architecture design and technical leadership Solid experience designing, developing and deploying pipelines, data-lakes, data meshes and other data products Solid … experience on understanding, questioning, prioritizing and translating business problems into data solutions (BI, Analytics, deterministic and statistical models, machine learning) Solid experience with Cloud (Azure or AWS) Experience on identifying, gathering and prioritizing Non Functional Requirements, Technical pain points and environment/client constraints Experience on scaling data workloads using platforms such as Hadoop and Spark More ❯

with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and … driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for … groups. Key job responsibilities 1. Drive cross functional programs/projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost. 2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards 3. Engage stakeholders across globe; demonstrate business More ❯

up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology are laser-focused on delivering the best possible experience for end customers and meeting the evolving needs of our retail partners. From our drivers to our data engineers, we're constantly working to improve the experience that … and investors in climate-tech, logistics, and mobility - including Planet A Ventures, Maersk Growth, Pale Blue Dot, Eka Ventures and the British government. Role Overview Building an outstanding delivery experience is all about support and trust at every step. Our Customer Support team plays a crucial role in this journey, providing end recipients with the visibility and information … they need to ensure things run smoothly. We're looking for a hands-on Customer Support Manager to lead one of our two Support Teams, working across email, live chat, and phone. You'll be responsible for ensuring your team consistently delivers exceptional experiences, while also personally handling support enquiries. We're looking for someone who thrives in fast More ❯

with Amazon internal stakeholders across the globe to deliver on operational goals, drive process improvements and deliver business value. The person will be expected to be skilled in understanding customer needs, setting and managing expectations, building customer confidence through effective communication, reliable delivery, robust processes, and sound reporting metrics. The person will also be responsible for defining and … driving customer impact metrics across programs and marketplaces through process changes and improvements in customer experience for the product/process that he/she manages. The person will work with cross skilled team of associates (technical & non-technical), business analysts, program and product managers to carry out business critical processes. The individual would be responsible for … groups. Key job responsibilities 1. Drive cross functional programs/projects to deliver business value for the team; be part of projects involving new feature definition to improve processes, customer adoption and to reduce cost. 2. Work with data engineering team and Software development teams to improve tools, processes and reporting dashboards 3. Engage stakeholders across globe; demonstrate business More ❯