326 to 350 of 1,644 Customer Experience Jobs in London

top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences. Backed by a … your ideas and contributions truly matter. Let's shape the future of travel together. Who we're looking for The ideal candidate has previous experience from an account management or project management environment. You will be detail oriented with a can do attitude and a very flexible and intuitive … approach to overall customer experience. You should be able to analyse customer feedback and increase customer experience, while keeping profitability at the front of your decision making. You should be a mediator with great negotiation skills and capable of going the extra mile for both your More ❯

As a Reporting Analyst, you will deliver data-driven insights to enhance customer experience, operational efficiency, and sales performance across the UK, Canada, Australia, and Emerging Markets. 1. Customer Experience & Operational Insights Analyse voice of customer data (e.g., tNPS, verbatims) and operational metrics (e.g., handle … times, wait times, contact drivers). Conduct root cause analysis to identify drivers of customer dissatisfaction and inefficiencies. Provide prioritised, data-backed recommendations, focusing on high-volume or high-value segments. Present clear documentation and insights to product support and leadership teams. Collaborate cross-functionally to align solutions with … teams to ensure adoption and business alignment. Provide documentation and training on AI-enabled workflows. Key Skills Data Analysis & Interpretation: Strong ability to analyse customer and operational data for insights. Problem Solving: Skilled in root cause analysis and issue resolution. Strategic Thinking: Capable of forming actionable, prioritised recommendations. Cross More ❯

Marketing WBR mechanisms - Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts About the team The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and … is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation. Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing … EU Stores to execute marketing at scale while delivering highly relevant, personalised experiences to millions of customers. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a More ❯

Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth's most customer-centric company. We will continue to strive to become a trusted and meaningful sales … us, it is always "Day 1" and we are committed to invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Amazon offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact … that contributes to the lives of millions. Job Responsibilities Use data analyses and statistical techniques to develop solutions to improve customer experience and to guide business decision making. Identify predictors and causes of business-related problems and implement novel approaches related to forecasting and prediction. Identify, develop, manage More ❯

SARL (UK Branch) - D67 The EU Credit Business Operations team looks after the Credit payment products operations to ensure Amazon customers have the best customer experience when they use these payment products, which are offered in collaboration with external financial partners. We are seeking a hands-on, multi … talented high-performing, customer obsessed and data driven Partner Manager for our Credit Business Operations team. Partner Managers in the EU Credit Business Operations team are responsible for managing both "run-the business" tasks as well as existing programs, projects and finally deliver strategic business goals. Essential to this … person and in writing, and have the discretion to make business judgement on a daily basis. This position has a significant impact on the experience of our customers and our partners, and is an excellent opportunity to learn and grow in an exciting and fast-paced environment. Key job More ❯

evolve and learn new technologies that can improve our team's workflow, accelerate the development process and make it more reliable. Your skills and experience 5+ years of proven experience building and maintaining scalable and highly available SAAS systems over GCP/AWS/Azure 3+ years of … practical experience with Kubernetes (K8S), Helm/Kustomize, and Infrastructure as Code tools such as Terraform, Pulumi or CrossPlane Experience in building and managing microservice systems in a containerised environment. Experience with GitOps methodology and argoCD. Experience with CI/CD solutions (Github Actions, Circle CI … Jenkins etc.) Hands-on experience with Prometheus, Grafana, or other comparable monitoring tools Nice to haves Experience with Developer Experience (DevX) Tools and Practices: Proven track record in enhancing developer productivity through the implementation and management of DevX tools and practices, such as CI/CD pipelines More ❯

East London. The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, to deliver engaging customer support to a wide spectrum of audiences including customers, internal colleagues and dealers. Dealing with general enquiries you will provide product knowledge, expertise and … support in resolving all product technical issues. You will share best practice examples to support upskilling the customer in using the software product to gain operational efficiencies and/or cost benefit. You will also take the opportunity to identify customers that are a churn risk to change the … customers into product advocates through your customer service delivery and outcomes. This role requires excellent communication skills, strong customer service skills, a keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention. Duties Develop and maintain relationships with key clients to understand their More ❯

B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. … software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not … a balancing act! What We're Looking For Bachelor's degree in Business, Marketing, or related fields Minimum 3 years of quota-carrying sales experience, preferably in SaaS, Knowledge of market research, sales, and negotiating principles Proven oral and written communication abilities, effective phone skills, and exquisite listening skills More ❯

month contract (until November 2025) We are working with a financial services organisation undergoing an exciting digital transformation across its global platforms. With six customer-facing websites serving nearly 20 markets, the business is investing in digital talent to elevate the customer experience and deliver measurable value … through technology and content excellence. The Website Content Manager will play a pivotal role in enhancing the digital experience for B2B clients, particularly within the innovation and tech sectors. The role offers the opportunity to manage content updates, analyse engagement trends, and work with a cross-functional global team … to drive forward an ambitious roadmap. This is a fantastic opportunity to work on enterprise-scale websites and have real impact on the online customer journey. The Website Content Manager will: Collaborate with business and marketing stakeholders to ensure content is accurate, compliant, and aligned to brand guidelines. Maintain More ❯

week UK-based role with future European remit Are you ready to take ownership of high-value claims initiatives that balance fraud detection with customer satisfaction? Do you thrive in transforming processes, influencing 3rd party vendors, and delivering better outcomes for both customers and businesses? Would you like to … opportunity to shape and streamline the end-to-end claims validation process in a fast-evolving business, working directly with a Head of Claims & Customer who has led game-changing strategies at both challenger brands and global corporates. You'll take charge of transforming a traditionally complex area into … a smooth, digital-first customer experience - with particular focus on reducing claims turnaround to one week, driving vendor performance, and embedding a genuinely customer-first culture. Your remit will include: Overseeing the introduction and optimisation of a newly developed digital claims portal Ensuring third-party claims validation More ❯

agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion and retention through commerce, loyalty and self-services solutions underpinned by data and measurement. We are looking for … hands-on” TCS Interactive Partners to join our Customer Success team. A TCS Interactive Partner will work together with TCS Client partners focusing on interactive goals for named clients. While the Client Partner focuses on CIO as the key stakeholder, Interactive partner will focus on CMO, CXO and CDO … and his/her directs as the key stakeholders to sell, consult and deliver services. The main KPIs for a TCS Interactive partner is “customer success”, which will be measured through revenue growth and service portfolio expansion. The other responsibilities and KPIs include configuring and orchestrating the different interactive More ❯

agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion and retention through commerce, loyalty and self-services solutions underpinned by data and measurement. We are looking for … hands-on” TCS Interactive Partners to join our Customer Success team. A TCS Interactive Partner will work together with TCS Client partners focusing on interactive goals for named clients. While the Client Partner focuses on CIO as the key stakeholder, Interactive partner will focus on CMO, CXO and CDO … and his/her directs as the key stakeholders to sell, consult and deliver services. The main KPIs for a TCS Interactive partner is “customer success”, which will be measured through revenue growth and service portfolio expansion. The other responsibilities and KPIs include configuring and orchestrating the different interactive More ❯

agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion and retention through commerce, loyalty and self-services solutions underpinned by data and measurement. We are looking for … hands-on” TCS Interactive Partners to join our Customer Success team. A TCS Interactive Partner will work together with TCS Client partners focusing on interactive goals for named clients. While the Client Partner focuses on CIO as the key stakeholder, Interactive partner will focus on CMO, CXO and CDO … and his/her directs as the key stakeholders to sell, consult and deliver services. The main KPIs for a TCS Interactive partner is “customer success”, which will be measured through revenue growth and service portfolio expansion. The other responsibilities and KPIs include configuring and orchestrating the different interactive More ❯

of Design. This is a great opportunity to have a real impact on shaping AI-powered products for a global audience, directly influencing the customer experience of over 150,000 monthly visitors searching for business tech solutions. At Builder.ai, we use cutting-edge AI and a modular software … range of qualitative and quantitative methods to inform product direction and design decisions. You'll also be a key contributor to our research-led customer experience roadmap, ensuring our product vision is grounded in real user insight and aligned with the company's ambitious growth targets. If you … sales funnel, and revenue growth initiatives. Translate insights into action by identifying opportunities, prioritizing research focus areas, and delivering measurable impact through product engagement, CX metrics, and ROI. Collaborate with product, design, AI, data, growth, revenue, and delivery teams to influence strategy and decision-making at all levels. Implement and More ❯

Introduction JOIN US! We seek a Customer Success Leader to join our SymphonyAI Retail team , based in Europe . As a key member of the SymphonyAI Retail team, you will work closely with senior leadership, product teams, and customers across the EMEA region to drive successful adoption and satisfaction … with our retail solutions. You will manage a team of Customer Success Managers and Client Partner Managers, ensuring alignment with sales targets and customer Net Promoter Scores (NPS). Your expertise and leadership will be crucial in ensuring our customers achieve their business goals through our AI-driven … innovations. Job Description What you'll do Lead the Customer Success strategy for EMEA, ensuring a seamless and positive customer experience from onboarding through to long-term partnership. Manage a team of Customer Success Managers and Client Partner Managers, setting clear performance goals and fostering a More ❯

quo? What if you could use your creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience? Amazon Transportation Services (ATS) is looking for a detail-oriented, analytical, technically skilled, innovative, hands-on, and customer-obsessed Sr. Product … and presenting your ideas in well-structured documents and analysis. You will use your business acumen and analytic skills to Dive Deep into understanding customer pain points and reacting to ensure new product features are launched to keep pace with the changing market. You'll use data to illustrate … we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS Bachelor's degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience with feature delivery and tradeoffs of a More ❯

be leading 6-8 people on average in supporting the Core Zilch application. You will be working closely on all support aspects, including managing customer escalated ticket queues, executing data fixes and understanding processes and customer experience throughout the customer journey. This role also works closely … with our internal Engineering and Product teams to help them troubleshoot, improve product delivery and provide feedback on our customer journey. The successful candidate will have led a team in a similar role before. They will have a tenacious attitude to best practice, have great technical skills, especially with … and API work Apply best practices when working in SQL and REST APIs in a production environment Provide the Product team with feedback on Customer journeys, potential issues and discuss improvements Liaise with stakeholders, including developers, system administrators, and business units, to understand requirements and align application management strategies More ❯

the EU Commercial Carriers portfolio. As part of the EU speed team, our main objective is to offer the right speed, for the right customer on the right selection in the most cost-efficient manner. • Operations is at the heart of the Amazon customer experience. Each action we … undertake is on behalf of our customers, as surpassing their expectations is our passion. • We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe. • We are focused on Amazon most complex problems, processes and decisions. We work with fulfillment centers … control/audit if our supply chain is behaving as expected, and automate the identification of improvement opportunities among dozens of dimensions BASIC QUALIFICATIONS - Experience defining program requirements and using data and metrics to determine improvements - Experience managing, analyzing and communicating results to senior leadership - Experience owning More ❯

Kingdom - London time type Full time posted on Posted Yesterday job requisition id 110995-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer … some of the biggest brands in the world. You will be working with them to build solutions that allow them to win. We are customer obsessed. You will be called upon to utilize superior salesmanship to develop sales opportunities and identify the necessary decision makers and influencers of the … Every human has the potential to be amazing. Keep learning. AND we are coachable. You've got 4-8 years of enterprise software sales experience, meaning you've experienced the full range of obstacles when behind the wheel of creating a complex & enterprise-wide SaaS deals. We are customer More ❯

are completed and returned in a timely manner. Client Data Management: Maintain accuracy in our VMS SLA Monitoring: Track recruitment SLAs and alert the Customer Experience Lead (CEL) to any potential issues. Opportunity Development: Collaborate with the CEL, Customer Experience Director (CED) and Sales Lead to … client, and report back to CEL, CED and Sales Lead Regular Reporting: Provide information, data, and feedback during regular meetings with the CEL, Consultant Experience Manager (CEM) and CED Target Achievement: Consistently meet targets while delivering outstanding customer experiences. Data Integrity: Ensure data accuracy across VMS, Statement of More ❯

If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you. USER EXPERIENCE DESIGNER - LONDON Over the last 20 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker … in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online … business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan. As a User Experience Designer at END. you'll work on all aspects of the product design process, collaborating with other teams to create world-class digital products. Reporting to the Head of More ❯

Legal. Engage regularly with commercial teams and occasionally with customers to ensure seamless communication of pricing and economic models. Support continuous improvement initiatives, improving customer experience and internal processes. Requirements: A Bachelor's Degree in Marketing, Economics, Management, Finance, or Engineering is required. A master's level degree … is preferred. At least 5 years of professional experience; experience in Pricing and Program/Project Management is a plus. Proficiency in solving complex problems, modeling, and data analytics. Strong understanding technical pricing models and a keen interest in Swift's business. Excellent communication and presentation skills (PowerPoint … Excel, ERP and Invoicing, with a strong proficiency in other MS Office applications. Preferred qualifications: Proven track record of working in cross-functional teams. Experience with pricing software or tools. Demonstrated ability to take charge of initiatives and motivate impactful change. We offer a competitive base salary and bonus More ❯

marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This … and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and … product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align More ❯

marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This … and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and … product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align More ❯

marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This … and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and … product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align More ❯