351 to 375 of 1,349 Customer Experience Jobs in London

a Presales Engineer, your mission is to provide strategic technical advisory to prospects, customers, and Rossumers. You'll be instrumental in securing sales wins. You take ownership of the customer's technical journey through the sales cycle-analyzing customer needs, running discovery sessions and demonstrations, and implementing end-to-end proofs of concept. Your impact directly influences customer … a remote position based anywhere in Europe (with preference for Germany or the Netherlands). You will be responsible for: Leading in-depth technical discovery to map out complex customer processes and design tailored solutions. Delivering compelling, customized presentations and demos that tell a story rather than list features. Explaining complex technical and architectural concepts simply and clearly to … business stakeholders. Tackling technical challenges-from scripting to system configuration-while finding answers to unknowns. Collaborating closely with Product, Research, Services, and Management teams to provide customer feedback and strategic insights. Owning the customer technical journey, ensuring an excellent customer experience throughout the sales cycle. Embracing change, quick feedback loops, and continuous iterative improvement. Performing cost More ❯

530m credit card portfolio from the Bank of Ireland and launching a significant partnership with Asda in the UK. We are on a mission to redefine the consumer finance experience and liberate customers from unnecessary complexity, wasted time, and frustration. Or as we say it, Make It Simple . We aim to delight our customers by making their experience … reviews. Use project management, source control, and CI tools (e.g., Jira, Git, Jenkins). About You We're seeking passionate individuals who align with our values-caring deeply about customer experience, adapting to challenges, and owning their work to deliver simple, high-quality solutions. The successful candidate must reside in Europe and have the legal right to work … in the jurisdiction they live in and meet the following criteria: Required Skills & Experience Enthusiasm to learn and deliver high-quality software. Experience in agile teams with practices like pair programming and code reviews. Several years of hands-on development experience with Java and related technologies (Spring, JPA, Kafka, JUnit). Understanding of design patterns, SOLID, and More ❯

change global payments forever. Join us in building Payments for the Next Billion ( text=When I started building NALA,are more urgent than ever.). Your Mission As a Customer Success Manager at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa's leading cross-border payments API to streamline financial processes, optimise … ensure clients are well-equipped to use our product effectively. Serve as the primary point of contact for client inquiries, swiftly addressing and resolving issues to ensure a smooth customer experience and maintain a high level of satisfaction. Monitor key client health metrics and proactively identify potential risks to retention. Implement strategies to mitigate these risks, identify upsell … client trades, providing real-time exchange rates, and advising clients on the best strategies for optimising cross-border transactions and managing FX costs. Must-have requirements 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within the financial services, banking, or fintech industry. Customer-focused mindset with the ability to More ❯

About the job - Customer Success Champion Grid Smarter Cities is a SAAS, cleantech start-up that enables freight, servicing, and delivery vehicles to park safely. Our digital platform Kerb, allows the kerb owner, local authority or landowner to manage and aid kerb users by creating bookable timeslots allowing the kerb users to book these slots, making operational savings and … creating a more harmonious experience. Think AirBnB for kerbside. Grid Smarter Cities needs a Customer Success Champion. We need an enthusiastic individual to join our team and continue our success in customer enrolment, from prospecting at our Loading Bay locations, to successfully onboarding and growing their use of our network. It is an exciting role with our startup … This role has expanded throughout the years, and we need an individual that will be able to adapt to the fast-paced nature of scaling a business. As a Customer Success Champion, we expect you to be A self-starter who lives and breathes sales and customer excellence A strong, confident, communicator and listener Organised, resilient, and above More ❯

our 30 years of history. Artificial Intelligence is our reality. Principal Architect (Data focused on Databricks), UK General Description We are looking for a Senior Architect with strong Data experience to be part of our team working for EMEA clients. In this position, you will lead technically and design software solutions, working closely with teams in the UK, EU … and other countries in Latin America. We are looking for someone who has: At least 3 years experience with Databricks data platform (setting up workspaces, delta lake, ingestion and transformation workflows, data catalogs, ) Solid experience in architecture design and technical leadership Solid experience designing, developing and deploying pipelines, data-lakes, data meshes and other data products Solid … experience on understanding, questioning, prioritizing and translating business problems into data solutions (BI, Analytics, deterministic and statistical models, machine learning) Solid experience with Cloud (Azure or AWS) Experience on identifying, gathering and prioritizing Non Functional Requirements, Technical pain points and environment/client constraints Experience on scaling data workloads using platforms such as Hadoop and Spark More ❯

an Enterprise Account Executive at Komodor, you will lead the sales of our solutions to development teams and DevOps within enterprise organizations. Your deep technical understanding will help identify customer pain points and communicate the value of our offerings. What will you do? You will prospect and close new business while partnering with Customer Experience to expand … existing accounts. Your responsibilities include identifying, nurturing, and closing opportunities with both new and current customers, managing forecasts, and tracking customer data. We emphasize a consultative sales approach-understanding customer needs before discussing products. Your expertise will be vital in articulating our product value. At Komodor, you will be challenged, learn, teach, and collaborate with a fun team … pipeline into enterprise accounts Evaluate and convert inbound leads, engaging decision-makers Build strong relationships to foster growth opportunities Collaborate with Sales Engineering to address technical questions Work with Customer Success Managers and Solutions Architects to ensure customer satisfaction Facilitate customer engagements, connecting them to internal and external resources to close deals Master our products, competitive landscape More ❯

ideas and support our transportation network to drive success. As you take on different responsibilities, you'll become an expert in the business, operations, and processes, and see your experience evolve. Along the way, you'll work closely with different functions across Amazon and see how working together makes us a leader in what we do. Amazon is a … senior teams. The environment is fast-paced, deadline driven and you will need to be comfortable working on several initiatives at once. You have a desire to learn and experience new things, and a passion for improvements. Key job responsibilities Deliver solutions to support our business and operations Collect and analyze data to drive decisions and provide business insights … teams to improve end-to-end forecasting, network flow, planning, and execution. It also brings together our teams from across the business focused on our Operational Excellence pillars - Amazon Customer Excellence Systems (ACES), Learning, Quality, Service, Sustainability and Reliability Maintenance Engineering (RME) Field teams. This integration strengthens operations and execution while driving quality improvements and enhanced customer experience More ❯

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code … methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions Sales … Apply this knowledge to position CreateFuture as a market challenger and to inform go-to-market strategies We'd love to talk to you if you have: Skills and Experience - Proven Experience: within business development, sales, or similar experience in the iGaming sector, with a proven track record of consistently meeting or exceeding sales targets in a More ❯

is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events. As a Customer Success Manager, you'll be responsible for partnering with our largest, global customers. Your primary role is to drive adoption of the Ironclad solution and ensure your customers are … Additionally you'll support the growth of the business by identifying new business opportunities, and aligning your customers to an Ironclad value framework. What You Will Be Doing: Understands customer goals and desired outcomes, aligning strategies to achieve measurable objectives and success metrics Utilizes established Success plays to drive impactful results Monitors customer health, renewal timelines, and business … goals to create joint strategies for success Leads complex customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyalty Builds and manages relationships across a large portfolio, ensuring alignment with customer goals and strengthening partnerships Provides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value Conducts Executive More ❯

Komodor, you will take the lead in selling our solutions to development teams and DevOps within enterprise organizations. Your deep understanding of these technical domains will help you identify customer pain points and communicate the value of our offerings. What will you do? You will be responsible for prospecting and closing new business while partnering with Customer Experience to expand on this business over time. You will identify, nurture, and close opportunities with both new and existing customers, manage forecasts, and track customer data. We emphasize a consultative sales approach-learning about the customer's needs before discussing products. Your expertise will be critical in articulating the value of our products. Most importantly, at Komodor … following up with decision makers Build strong and effective relationships, resulting in growth opportunities Collaborate closely with the Sales Engineering team to address technical questions and concerns Work with Customer Success Managers and Solutions Architects to ensure customer satisfaction Facilitate customer engagements; connecting customers to the right internal and external resources to close deals Know our products More ❯

be required to monitor key performance metrics to ensure compliance of established standards, processes, and procedures. ABOUT ENTEGRAL Entegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Entegral is an integrated software platform that enables communication and collaboration between tens of thousands … of technology’s effectiveness through requirements gathering, testing, research and investigation, and offer recommendations for improvements that result in increased quality and effectiveness. You’ll listen to and evaluate customer needs to determine and provide high quality solutions that align with their expectations. Participate in tactical initiatives such as designing, developing and reviewing code with the opportunity to be … the U.K. without a requirement for work authorization sponsorship by our company for this position now or in the future Minimum, UK college level education 3+ years of professional experience in application design and development at an enterprise level. (post-graduate) 2+ years of experience in SQL or NoSQL DB structures, experience with DB migration scripts (SQL More ❯

Role We're looking for a Client Solutions Engineer to join our high-performance team. As a Technical Solutions Consultant, you'll be the critical bridge between Product and Customer teams. You'll align Omnea's platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement. You'll … and making an outsized impact on our customers and product. What You Can Expect Be part of the "SWAT Team" for complex solutions at Omnea. You'll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You'll also assist the Commercial team … by rapidly creating solutions for sophisticated demos. Serve as our first line of defense for customer requests and issues. You'll provide an unreasonable level of support to help our customers achieve their goals - even when those goals extend beyond direct use of our platform - in order to drive positive emotional sentiment across the customer base. You'll More ❯

employees in the UK. Our business purpose is to 'do amazing things with data and technology' to drive value and make a difference on behalf of our diverse customer base. We are passionate, progressive, and innovative and serve more than 1000 commercial and government organisations; we specialise in four key areas of capability: Consumer & Market Intelligence : providing unrivalled insight … consumers and market across the globe, using data and AI Operations & Logistics : Software systems to support complex business operations and logistics planning Digital Strategy and Transformation - Shaping and implementing customer experience across all digital channels Complex cloud IT platforms - building systems and networks that are characterized by large volumes of data and high levels of systems integration. Headquartered … and leverage existing capabilities. Collaborate with Business Units to ensure alignment of product development with business goals. Work closely with other departments such as product owners, marketing, sales, and customer support to ensure the software products meet market needs and customer expectations. Software Development Leadership Oversee the entire software development lifecycle, from initial concept through to delivery and More ❯

your role will include: Architect, build, test and deliver new features across the full stack Work with the Product team to identify the most suitable solution for the best customer experience Always be on hand to help other team members when they need help on technical matters Help us operate more efficiently, by building and maintaining our developer …/CD pipeline We rotate the responsibility of releases across each team member, so you will get the opportunity to lead the process and deploy changes to production What experience we're looking for If you don't quite meet all of the below skills, we'd still love to hear from you as we might be able to … or offer you a position better suited for you. You can apply directly below or contact us if you're still unsure. Your key skills: Strong TypeScript/JavaScript experience Able to work in a highly skilled engineering team in a fast-paced, iterative environment 2+ years experience in your main expertise area (Frontend, Backend etc) Comfortable picking More ❯

technology team, based in our Baker Street HQ. Why Knight Frank? Role: We are seeking an experienced Client (CRM) Product Owner to lead the development and optimization of our customer relationship management (CRM) systems. In this role, you'll act as the strategic link between business stakeholders, clients, and technical teams to ensure our CRM platform delivers real value … enhancing client engagement, driving sales performance, and improving customer experience. Responsibilities: Own the product vision, roadmap, and backlog for the CRM platform, ensuring alignment with business goals and customer needs. Work closely with our residential and commercial business, client services, and IT teams to gather requirements, define priorities, and translate business needs into CRM solutions. Create, prioritise, and … training sessions to support CRM adoption across the business. Act as a CRM advocate internally. Acting as an exemplar for Leave & Agile Product Management, lead the team, enable a customer centric mindset and strive to reach high-performance, self-organisation and autonomy. Set direction and clarify priorities and goals for functional area; create and delivers inclusive people plans to More ❯

Quality Assurance Engineer (Dutch), Alexa Global Quality, Alexa Global Quality Job ID: Amazon Development Centre (London) Limited Are you interested in shaping the future of the Alexa experience for customers around the world? Alexa Global Quality is looking for experienced Customer Obsessed Quality Assurance Engineer who is able to innovate, design and deliver quality campaigns for Alexa customers … Work with a team of Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones. Monitor production trends and take action to improve the customer experience Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for Alexa features and devices Develop … and contribute automation and other quality tooling that improves test-efficiency across a global organization. Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect requirements, evaluate alternatives and develop processes and More ❯

of tax. Key job responsibilities As a Senior Product Manager - Tech, you will lead new, large product initiatives to define the long-term strategy and vision to meet emerging customer needs and tax regulations. You will handle complex product development and business management scenarios, proactively identifying gaps/opportunities to then develop a suite of products to solve the … problems. • Define product strategy, roadmap, and vision for tax product portfolio • Capture and translate complex tax requirements, regulations, and customer needs into technical specifications, user stories, and innovative user experiences • Drive alignment across cross-functional teams on product feature, business, and strategies • Manage end-to-end product development lifecycle • Build, maintain, and communicate comprehensive product launch plans, tracking deliverables … milestones, risks, and bottlenecks • Own customer engagement and communication for product updates • Establish KPIs, identify gaps, and drive continuous improvement of product performance About the team The Finance Technology Tax team builds technology to support Amazon's global tax teams (our customers). Our customers need to ensure that Amazon is compliant with the increasingly complex tax regulations. We More ❯

opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter … Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights. Have you got what it takes? Minimum of 5 years of consulting or customer successes experience in self-service or AI software domains. Degree in Business, Information Technology, or a related field preferred. Experience with contact center enterprise software, with deep … domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow). Experience with generative AI in the customer service domain is a plus. IVR/Routing/ACD experience preferred. Experience in business process improvement and customer success. Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership More ❯

you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role: To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will … own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers. The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and … generating expansion opportunities, and management of the customer renewal. The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users More ❯

take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. Working in Sales: For the Nintex sales organization, the success of our customers and partners is … account reviews with customers to ensure understanding of their roadmap/long-term goals and identify expansion opportunities. Relationship Management: Develop and maintain strong, long-lasting relationships with assigned customer accounts, serving as their trusted advisor and acting as the main point of contact within Nintex. Nurture and expand relationships to uncover cross-sell/upsell opportunities through driving … engaging with them to assess their needs and align our solutions with their objectives, tracking progress accordingly. Build and maintain brand presence within assigned accounts and propel consolidation of customer solutions entirely under the Nintex product umbrella. Stay updated on industry trends, competitor offerings, market/product dynamics and emerging technologies, sharing relevant information with customers, answer their questions More ❯

starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations. We've raised $100M in total funding from Bain … own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering … and across our leadership team. You'll become a key source of customer insight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trust to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. them More ❯

operational implications of the products you own. You are the right person for this role if you are a self-starter, collaborative and data-oriented problem solver who is customer obsessed and passionate about the positive impact environmental compliance and technology can have on Amazon, its Sellers and end customers. We are open to hiring candidates to work out … Own the end to end launch of features from requirements to release. - Work closely with engineering, business, operations and other product teams to define and improve your product and customer experience - Define, prioritize, and plan the resources needed for successful product delivery - Communicate product releases, impact and timelines to leaders and stakeholders BASIC QUALIFICATIONS Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning - Experience in technical product management, program More ❯

require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process. SKILLS AND EXPERIENCE REQUIRED Education: Bachelors degree in Data Science, Information Management, Computer Science, Business Administration, or a related field. A masters degree or certifications in data management, governance, or analytics is … a plus. Experience: Minimum of 5 years of experience in data governance, data management, or business intelligence. At least 2 years of experience in a leadership role. Proven experience managing data governance initiatives, data quality frameworks, and reporting processes. Strong understanding of data privacy and security regulations (e.g. GDPR, ISO 27001, Cyber Essentials Plus). Expertise … e.g. PL-300, PL-400). Technical Skills: Familiarity with data governance tools and platforms to ensure data quality, integrity, and compliance across the organisation. Proficiency in SQL and experience with data warehouse technologies for managing, querying, and optimising large datasets. Experience with data analytics and reporting platforms, business intelligence solutions, and automation tools (e.g. Power BI, Power More ❯

impact at scale. Key Responsibilities: Lead and coordinate service design work across agile, multidisciplinary teams. Design services that are efficient, inclusive, accessible, and user-centred. Work within the AI Customer Experience Frontier Programme to explore new design opportunities using emerging technologies. Use research and data to inform service improvements and address user needs. Facilitate co-design workshops, stakeholder … engagement, and collaborative problem-solving. Champion accessibility, legal compliance, and sustainability in service design. Mentor junior designers and promote best practice across government design communities. Required Skills & Experience: Extensive experience designing services in complex digital environments. Strong track record of working with user research data to drive decisions. Ability to influence and negotiate design direction with senior stakeholders. … Proven experience in agile and collaborative, multidisciplinary environments. Expertise in leading design workshops and inclusive co-design activities. Commitment to accessible and equitable public service delivery. Experience supporting and mentoring other designers. Desirable: Experience across the full service lifecycle (discovery to live). Experience working with UK government departments, public sector, or non-profit organisations. Excellent More ❯

calculations and processes, completing all tasks in line with current work procedures. Support the team on complex casework, high value cases, and complaints. Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential. Adapt to varying demands and … correction action to prevent re-occurrence. Participate in and promote good team communication and share knowledge and expertise with other team members. What we're looking for: Pension administration experience with knowledge and experience of DB pension schemes. Strong team work ethic, with experience coaching and mentoring others. Experience leveraging your pensions expertise to review and … ensure the accuracy of others work. Excellent numeracy and data inputting skills, with proficiency in performing manual calculations. Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications). Skilled in managing complex queries and escalations. Excellent accuracy, attention to detail and quality management skills. Strong communication skills, including written communication skills in a variety More ❯