351 to 375 of 553 Customer Experience Jobs in London

SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart of London's More ❯

Senior Content Strategist London Hybrid Remote About Remarkable We are Remarkable – a digital experience agency built to power transformative customer journeys. We partner with ambitious, forward-thinking brands to create high-performing platforms, products, and content strategies through platforms like Sitecore, Optimizely, and Microsoft Dynamics. With deep expertise across cloud, content, commerce, and CRM, we help brands across … that are human, operationally viable, and aligned with business objectives. This means connecting the dots between brand, user needs, search behaviour, platform capability, and the content supply chain. With experience in both content strategy and hands-on production, you'll bring credibility, empathy, and precision to your work. You'll also be confident managing multiple senior stakeholders, advocating for … inclusive content practices. Familiarity with localisation workflows and translation-ready content . Knowledge of analytics tools like Looker Studio, Hotjar, or Microsoft Clarity. Awareness of how content supports broader CX, CRM, and digital product strategies . What We're Looking For A strategic thinker with a bias for clarity and action. Passionate about creating content that works for humans first More ❯

customers, in accordance with our client s goals. Ensuring customers needs and requests are met, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term … client relationships. Primary Job Responsibilities and Measurement Managing existing customer accounts Identifying new customers for our clients products and services as well as providing the necessary technical and pricing information to gain business (support & training provided) Close sales leads that come in via the sales channels (email, website, calls) Collaborate with the external sales team to develop and implement … sales strategies. Provide a timely response and effective follow up to all sales enquiries using appropriate methods. Serve as the lead point of contact to all customer account management matters. Effectively plan and prioritise time to call existing and potential customers within set time frames. Including lapsed customers and new business. Work within a team territory to achieve set More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … deliver incredible value to our customers. We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What More ❯

Verisk's Summer Internship Program is designed to provide you with real work experience, professional development, and networking opportunities. This is a full-time (35 hours/week) paid internship program spanning ten weeks from mid-June through end of August 2026. Participation in the internship program requires that you are located near London office as the program is … a hybrid work schedule, requiring you to be in the office at least 2 days per week. As an Integration Analyst Intern, you'll work closely with product owners, customer integration leads, and other integration analysts to support data-driven initiatives. You'll gain hands-on experience collecting and processing data through APIs, visualizing insights, and contributing to … to collect, transform, and analyze data using APIs, SQL, and Python. Techniques for visualizing data to support decision-making and product development. Collaborating with cross-functional teams to support customer integrations and internal analytics. Applying AI and machine learning concepts to enhance data processing and insight generation. Understanding data flows and integration strategies within insurance and analytics platforms. Presenting More ❯

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business challenges … into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work closely … with Data Engineering and BI teams to ensure data quality, accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels More ❯

financial wellbeing simple, transparent, and accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. Key Responsibilities Translate business challenges … into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present clear, data-driven recommendations to senior stakeholders, influencing strategy and decision-making. Work closely … with Data Engineering and BI teams to ensure data quality, accessibility, and scalability across the organisation. What We’re Looking For Strong analytical foundation with experience applying statistics and data science in a commercial setting. Proven track record in customer or marketing analytics - understanding acquisition, engagement, churn, and lifetime value. Proficiency in Python (Pandas, NumPy, Scikit-learn, Statsmodels More ❯

Engineer Location: London (Hybrid - 3 days in office per week) Salary: Up to £80,000 per annum About the Company: Join a leading travel company renowned for delivering exceptional customer experiences and innovative digital solutions. As part of a forward-thinking technology team, you'll contribute to shaping the future of travel by building scalable, high-performance applications used … for a skilled Java Engineer to join our London-based technology team. You will work on designing, developing, and maintaining enterprise-level applications that support our digital platforms and customer-facing services. Key Responsibilities: Design, develop, and maintain high-quality Java applications and microservices. Collaborate with cross-functional teams including product, UX, and QA to deliver innovative solutions. Participate … reviews, and adherence to best practices. Troubleshoot, debug, and optimize applications for performance and scalability. Stay up-to-date with the latest Java technologies and industry trends. Required Skills & Experience: Strong experience in Java (Java 8+) development. Solid understanding of object-oriented programming and design patterns. Experience with Spring Framework (Spring Boot, Spring MVC, Spring Data) . More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯

Legal Specialist Sector - Legaltech, Law, Project Management, Technology, SAAS, Artificial Intelligence Location - Central London/Hybrid Salary & Benefits - £30,000 to £60,000 (depending on experience) + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working) Job Type - Customer Success Manager, Project Manager, Customer Support, Full-time, Permanent Recruiting graduate level to 2+ years experience in a … countries such as AMD, National Grid, LG and DHL. You will play a central role in ensuring our customers achieve success from the outset through collaboration with the customer throughout the onboarding process. Working closely with the Customer Success Manager, you will onboard and implement our legal AI technology to support seamless integration into our customers current contract … as part of a team. - Strong communication and interpersonal skills, with the ability to articulate complex ideas clearly to a diverse audience. - Self-driven, proactive, and passionate about enhancing customer experiences. Detail-oriented, with strong problem-solving skills. A creative thinker capable of developing innovative strategies for customer engagement. - Comfortable with learning and utilizing new software and technology More ❯

of the supply chain, from a small business shipping their first product to massive cargo containers crossing oceans. This isn't your typical product role. You'll be architecting customer experiences that directly impact billion-dollar supply chains, designing intuitive dashboards that make sense of complex IoT data streams, and building features that logistics managers around the world will … s most advanced smart shipping labels. Our breakthrough technology is already transforming how companies track and manage their shipments globally, and we're just getting started. Responsibilities Product Innovation & Customer Impact Drive the end-to-end development of customer-facing features that directly impact user experience and business outcomes Transform complex IoT data streams into intuitive, actionable … Leadership & Quality Architect scalable frontend solutions that can handle massive data visualization and real-time updates Write production-ready code with comprehensive testing, monitoring, and error handling Champion user experience best practices and ensure our platform delights customers at every touchpoint Lead technical discussions on product architecture and contribute to strategic technology decisions Rapid Innovation Culture Ship code daily More ❯

of the supply chain, from a small business shipping their first product to massive cargo containers crossing oceans. This isn't your typical product role. You'll be architecting customer experiences that directly impact billion-dollar supply chains, designing intuitive dashboards that make sense of complex IoT data streams, and building features that logistics managers around the world will … s most advanced smart shipping labels. Our breakthrough technology is already transforming how companies track and manage their shipments globally, and we're just getting started. Responsibilities Product Innovation & Customer Impact Drive the end-to-end development of customer-facing features that directly impact user experience and business outcomes Transform complex IoT data streams into intuitive, actionable … Leadership & Quality Architect scalable frontend solutions that can handle massive data visualization and real-time updates Write production-ready code with comprehensive testing, monitoring, and error handling Champion user experience best practices and ensure our platform delights customers at every touchpoint Lead technical discussions on product architecture and contribute to strategic technology decisions Rapid Innovation Culture Ship code daily More ❯

of the supply chain, from a small business shipping their first product to massive cargo containers crossing oceans. This isn't your typical product role. You'll be architecting customer experiences that directly impact billion-dollar supply chains, designing intuitive dashboards that make sense of complex IoT data streams, and building features that logistics managers around the world will … s most advanced smart shipping labels. Our breakthrough technology is already transforming how companies track and manage their shipments globally, and we're just getting started. Responsibilities Product Innovation & Customer Impact Drive the end-to-end development of customer-facing features that directly impact user experience and business outcomes Transform complex IoT data streams into intuitive, actionable … Leadership & Quality Architect scalable frontend solutions that can handle massive data visualization and real-time updates Write production-ready code with comprehensive testing, monitoring, and error handling Champion user experience best practices and ensure our platform delights customers at every touchpoint Lead technical discussions on product architecture and contribute to strategic technology decisions Rapid Innovation Culture Ship code daily More ❯

of the supply chain, from a small business shipping their first product to massive cargo containers crossing oceans. This isn't your typical product role. You'll be architecting customer experiences that directly impact billion-dollar supply chains, designing intuitive dashboards that make sense of complex IoT data streams, and building features that logistics managers around the world will … s most advanced smart shipping labels. Our breakthrough technology is already transforming how companies track and manage their shipments globally, and we're just getting started. Responsibilities Product Innovation & Customer Impact Drive the end-to-end development of customer-facing features that directly impact user experience and business outcomes Transform complex IoT data streams into intuitive, actionable … Leadership & Quality Architect scalable frontend solutions that can handle massive data visualization and real-time updates Write production-ready code with comprehensive testing, monitoring, and error handling Champion user experience best practices and ensure our platform delights customers at every touchpoint Lead technical discussions on product architecture and contribute to strategic technology decisions Rapid Innovation Culture Ship code daily More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while growing the business. Role Overview: Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many … assist customers throughout their journey from initial inquiries to post-purchase support ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, Drive revenue by More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while growing the business. Role Overview: Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many … assist customers throughout their journey from initial inquiries to post-purchase support ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, Drive revenue by More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while growing the business. Role Overview: Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many … assist customers throughout their journey from initial inquiries to post-purchase support ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, Drive revenue by More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while growing the business. Role Overview: Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many … assist customers throughout their journey from initial inquiries to post-purchase support ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, Drive revenue by More ❯

and reliability. Conduct hypothesis-led learning in analytical data assets, identifying trends, patterns, and opportunities for optimization. Utilize AB test evaluations to drive feature improvements and enhance the overall customer experience. Develop and maintain dashboards and reports to track key performance indicators and provide actionable recommendations to stakeholders. Stay up-to-date with industry trends and best practices in … Technology roles are exempt from the requirement to be present in the office twice a week, but occasional presence at meetings or events may be required. Key requirements: Proven experience in product analytics, data analysis, or a related field. Strong proficiency in SQL and experience with data visualization tools such as Metabase/Tableau etc Familiarity with Redshift … and the ability to translate complex data into actionable insights. Strong communication and collaboration skills, with the ability to effectively present findings to both technical and non-technical stakeholders. Experience of A/B testing, experience in running retailed-based tool analytics Experience of BigQuery is desirable Benefits Pension company contribution = 3% Incentive scheme up to More ❯

Contract Opportunity: Product Owner (ISQM Experience) Contract Length: 3–6 Months Location: Remote (United Kingdom) IR35 Status: Outside IR35 Rate: Competitive/DOE Start: ASAP Overview: Chapman Tate is working with a leading global professional services organisation who are seeking an experienced Product Owner on a 3–6-month contract to support a transformation initiative involving ISQM-aligned digital … solutions. Essential Skills & Experience: • Strong knowledge and experience with ISQM frameworks and related compliance tools. • Minimum 5 years' experience as a Product Owner in complex, professional, global settings • Tertiary … qualifications in Information Technology or related discipline • Proven ability to work in a data-driven environment, applying insights from AI, big data, and research • Solid understanding of UX/CX, digital accessibility standards, and user-centred design • Excellent stakeholder engagement skills with strong written and verbal communication • Proficient with Microsoft environments including Windows 7–11, MS Office, Teams, Copilot, etc. More ❯

Partners-to design, validate, and present cohesive solutions. Serve as a thought leader on industry trends and supply chain innovation, bringing external market perspective to internal solution development and customer discussions. Build, configure, and deliver impactful demonstrations of Blue Yonder's SaaS platform, showcasing how we help clients solve problems across the full retail value chain. Act as a … customer advocate internally-sharing field insights to help shape product direction and go-to-market strategy. Translate complex retail challenges into achievable transformation roadmaps through solution recommendations and technical proof points. Support customer engagement from initial discovery to final presentation, influencing C-level decision-makers through clear articulation of Blue Yonder's differentiated value. What We're Looking … For Bachelor's degree in Supply Chain, Business, Engineering, STEM, or related field 5+ years of experience in retail supply chain, consulting, or pre-sales roles involving planning, merchandising, or execution systems (WMS, TMS, OMS, Labor, Planning, or Category tools) Proven ability to operate across both strategic planning and operational execution domains Strong understanding of retail operations across grocery More ❯

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯