376 to 400 of 1,644 Customer Experience Jobs in London

roll up your sleeves to get things done, PitchBook is the place for you. About the Role: As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing … their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us! PitchBook's Customer Support Specialist Tier 1 provides direct customer support via … phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real-time assistance to clients in need. Customer experience pain points you identify More ❯

learn new skills and concepts rapidly and work independently is essential. Candidates need to have a strong sense of ownership, passion to provide great customer experience, and excellent troubleshooting skills even in high-pressure situations. About the team Diverse Experiences AWS values diverse experiences. Even if you do … workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - 5+ years of non-internship professional software development experience - 5+ years of programming with at least one software programming language experience - 5+ years of leading design or architecture (design patterns, reliability and … scaling) of new and existing systems experience - Experience as a mentor, tech lead or leading an engineering team PREFERRED QUALIFICATIONS - 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer More ❯

About Our Client Our client is a well-established SAAS provider in the Manufacturing sector, with a global presence. Job Description As VP Customer Success: Develop and implement customer success strategies to increase customer satisfaction and onboarding. Lead, manage and expand the CS department. Collaborate with other … departments to ensure seamless customer experiences. Analyse customer data to improve customer experiences and satisfaction. Manage customer success activities and track their effectiveness. Advocate for the voice of the customer within the company. Drive customer success outcomes by increasing renewal rates and reducing churn. … Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores. The Successful Applicant The successful VP Customer Success should have: A strong understanding of B2B SAAS and IT solutions in the Manufacturing sector. A background working in SME, fast growth technology businesses. Proven leadership More ❯

Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here . Ledger is first and foremost a customer-centric company . We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of … the Customer Support team, you will be the first point of contact between our customers and the Ledger team , providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to Ledger products and services , and will require patience and compassion … in their learning journey. Issues encountered will span our products and services, from transaction issues, connection troubleshooting, RMAs, and much more. Your mission Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow More ❯

Celon is seeking a dynamic and User focused IT Service Experience Lead to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential to extend. Working as an extension of our clients teams, including some of the UKs largest organisations, this … is a key role focused on engaging IT Users, tracking and measuring their experience, delivering accurate, timely and informative management reports, and driving continuous improvement in IT service delivery. Ensuring Users receive relevant and meaningful support throughout the entire service lifecycle. The ideal candidate will bring a strong technical … and communicating insights clearly and effectively. Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, documenting and tracking minutes and actions Measure Experience: Design, analyse and maintain Colleague Experience Surveys to build data More ❯

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Critical Projects Implementation (CPI) team is a project … direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge … direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the opportunity More ❯

Marketing, and PR teams with tools and guidance to help customers. The ideal candidate for the BDM position will be an individual who is customer-obsessed, comfortable working with a high-level of ambiguity, and possess strong communication skills. Ideal candidates have experience in researching, identifying and vetting … and efficiently managing premium partners in both mature and emerging territories. They are comfortable working cross-functionally with marketing, product, engineering, finance, legal and customer service, to drive great customer experience for our partners. They have advertising measurement experience in Video and TV. The candidate will … expertise both in internal team project management as well as working with leaders at major external organizations to strengthen partner relations and obsess over customer experience. Key job responsibilities • Be a trusted consultant to internal customers (e.g. Product) and strategic advertisers by applying partner and vendor management expertise, seeking More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy … and enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy … and enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy … and enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of More ❯

Program Manager II, Cross Border Delivery Experience For millions of customers worldwide, the Amazon name is synonymous with delivery - and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by … enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing … we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery - from the speed, convenience, and selection features for millions of customers worldwide. We are looking for a dynamic and organized Program Manager II to join the Cross Border Delivery More ❯

Job Title: CRM Executive Location: Malta/London -Hybrid About Netbet : Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages … the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the More ❯

Job Title: CRM Executive Location: Malta/London -Hybrid About Netbet : Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages … the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the More ❯

Job Title: CRM Executive Location: Malta/London -Hybrid About Netbet : Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages … the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the More ❯

and developers in the Open Source Community. What you will do: Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities Understand customers' technical infrastructure, hardware, processes, and products Deliver key portfolio updates and assist customers … Perform initial or secondary investigations and respond to online and phone support requests Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams Provide advice and guidance to customers about their current and future use of Red Hat's offerings Perform technical reviews and share knowledge … to proactively identify and prevent issues Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans Build a sense of trust with customers and serve as their advocate within Red Hat Engage with Red Hat Engineering teams to help develop solutions More ❯

and developers in the Open Source Community. What you will do: Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities Understand customers' technical infrastructure, hardware, processes, and products Deliver key portfolio updates and assist customers … Perform initial or secondary investigations and respond to online and phone support requests Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams Provide advice and guidance to customers about their current and future use of Red Hat's offerings Perform technical reviews and share knowledge … to proactively identify and prevent issues Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans Build a sense of trust with customers and serve as their advocate within Red Hat Engage with Red Hat Engineering teams to help develop solutions More ❯

of the NET SUSTAIN platform was created to showcase brands that place sustainability at the core of their product. NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France … Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. NET-A-PORTER are now seeking an exceptional Site Trading Manager to join the … Director, we are looking for an exceptional Site Trading Manager to lead and define innovative trading strategies that maximise our business tools, elevate the customer experience, and drive commercial performance. This role is a significant step up for experienced Trading Managers looking to make a strategic impact. You More ❯

you will be responsible for identifying and executing on opportunities to build high-impact solutions and features for our document printing product that meet customer needs and drive business growth. We are looking for a dynamic, entrepreneurial product manager who is passionate about solving complex and ambiguous problems, and … explain the impact of product features on the strategic value, useability and performance of the document printing product. - Manage prioritization and trade-offs among customer experience, scope, and time to market. - Manage product planning and development through day-to-day collaboration and decision making with a cross-functional … team including engineers, designers, and business development partner teams. - Develop detailed, crisp user stories with acceptance criteria based on customer needs/experience and business requirements that can be used to create product specifications and architecture. - Define and analyzes metrics that measure and benchmark product success. - Identify trends More ❯

professionally directed and data driven function that maximises sustainable and proven value for customers, employees and Civica. The VP will lead teams focused on customer implementation, consulting, and other software-related services, ensuring a seamless experience for clients and driving shorter time to value cycles. You will work … closely with peers to align software services with company goals, leveraging innovation, operational excellence, and customer insights to ensure continued business growth and market leadership. Your teams will deliver high value implementation services and solutions that exceed customer expectations, collaborating with leaders across functions such as Sales, Support … methodologies, and frameworks for the delivery of software services across a variety of international markets. Ensure the services portfolio is continuously improved to meet customer needs, industry trends, and new technological advancements. Partner with the senior leadership team to set goals for the software services function, aligning with broader More ❯

fast-paced business environment, London companies need more than just basic software solutions-they need integrated, powerful, and scalable systems that streamline operations, improve customer relations, and boost profitability. At Nizi Solutions UK, we specialize in providing advanced ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) software … date information. Improved efficiency: Automate routine tasks to reduce manual errors. Scalability: Easily adapt and grow as your business expands. What Is CRM Software? Customer Relationship Management (CRM) software is designed to enhance customer interactions by organizing customer data, sales activities, and support services . It helps … businesses: Enhance customer experience: Personalize interactions and build stronger relationships. Boost sales performance: Track leads and streamline sales processes for higher conversions. Increase customer retention: Deliver exceptional customer service and support. The Benefits of ERP & CRM Integration Imagine the power of combining ERP and CRM in More ❯

This will include the following: Design, develop and support content creation. Educate clients on best practice using the Employment Hero & KeyPay platform. Respond to customer communications and queries during the implementation within SLA. Manage a portfolio of clients concurrently and ensure they have a successful implementation journey. Work closely … with clients who may need more support in understanding the platform and troubleshooting issues. Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement in what we do and how we do it. Ensure the data in our business management … The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring: 3-5 years of training experience, both client facing and processing. A knowledge of current legislative payroll requirements pertinent to country being implemented. Creation and maintenance of learning content to More ❯

looking for someone with strong analytical skills, as well as effective communication skills, to realize the rapid growth of our logistics network with best customer experience possible. More Information (Japanese Only) Department: Last Mile(AMZL) Job:Business Planning Location:Tokyo Office Key job responsibilities - Dive deep into business … growth opportunity. - Execution of metric planning. - Bachelor's degree or equivalent - 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Business level English - 2+ years of driving process improvements … experience - Business level Japanese - Knowledge of SQL - Excited about working in a diverse group and contributing to an inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and More ❯

run the analysis for any tests, using our in-house system and mentor others. Product Analytics at Viator is about finding opportunities to improve customer experience, this is through many aspects but would include Funnel, Feature and Cohort Analysis. It's also about Realising those opportunities, working with … to drive, you will play a key role in creating reporting, analytics and insight views, that help the team to understand the product, the customer and commercial performance, whilst guiding others to do the same. Talking about the customer, we're not just talking about one group, so … segmentation, cohorts and customer understanding are at the heart of the role. What You'll bring to the team: Significant Experience in a related analytical role, (ideal background may include Product Analyst, Data Science - Product, CRO, Digital Analytics, or Experimentation Analyst) Education: Bachelor's Degree in an analytical More ❯

driven ethos, offering customers financial solutions that align with their values. The Role We are seeking a Sales Support Specialist, ideally with mortgage industry experience, who is eager to pivot into Islamic Finance. This is a unique opportunity to join a pioneering financial services provider in the Islamic finance … sector. The ideal candidate will combine an understanding of the mortgage market with a natural flair for customer service, and a genuine passion for delivering Shariah-compliant home finance to our customers. As part of our team, you will be the first point of contact for StrideUp customers. You … ll be using phone, email and webchat to nurture enquiries and guide our customers through their application journey, ensuring a seamless and values-aligned customer experience. Key Responsibilities Customer Communication & Engagement - Be the Voice of StrideUp Engage customers via Webchat, email, and inbound inquiries , ensuring quick and professional More ❯

built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute … delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the … presence within the UK. This role focuses on securing net new customers, developing high-value relationships with key decision-makers, and positioning Sabio's CX solutions as the preferred choice for organisations looking to enhance their customer experience. As a senior commercial leader, this role requires a deep understanding More ❯