376 to 400 of 1,260 Customer Experience Jobs in London

This is an apprenticeship role leading to a level 3 qualification (A-level equivalent). The staff member will collaborate with experienced colleagues to gain in-depth understanding and experience of customer support within an academic library. Role The apprentice will be working primarily on the library floor, this campus-based post acts as a first point of … Desk and Reception desk, other service points and front-line duties as required. As part of the library team, you will assist in the delivery of a high quality, customer focused library and open access IT services, which support the teaching and learning, and research activities of the University as well as promoting use of the library and its … over 4 days, and one dedicated study day of 7 hours. Actual working days/times to be agreed as per the needs of the service. Deliver an excellent customer experience including assisting users on how to use library resources and equipment. Participate in roaming support to help our users become confident and independent users of the resources More ❯

Senior Technology Architect - Azure Stack, Databricks Role: Senior Technology Architect Technology: Azure Stack, Databricks Location: London, UK Compensation: Competitive (including bonus) Qualifications & Experience 15+ years of experience in IT/consulting with at least 5+ years of leadership experience managing delivery in the Energy & Utilities sector. Demonstrated experience in leading complex transformation engagements (e.g., Smart Grid … DERMS, Asset Lifecycle, Customer Experience). Strong knowledge of utility operations, industry platforms (SAP IS-U, Oracle Utilities, AVEVA, GE), and regulatory dynamics. Proven track record of driving P&L, delivery governance, and stakeholder engagement in large global accounts. Expertise in project/program management, digital transformation, and agile delivery methods. Expertise in E2E data value chain in … data and analytics, with experience managing multiple complex engagements in the data and analytics domain. Experience in solving business problems in the industry, with an understanding of E2E functional flows of customer business. Ability to understand architecture on any cloud hyper-scaler and identify opportunities for improvement, especially on Azure Stack & Databricks. Ability to create business plans More ❯

Customer Service Adviser Location: Kensington Town Hall, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 17.73 per hour Job Ref: (phone number removed) Responsibilities Deliver an excellent customer experience in a consistently busy environment, providing advice and resolution at the first point of contact … across all customer access channels. Facilitate access to services for customers using different communication methods, ensuring everyone can access our services. Actively listen and ask appropriate questions to understand the nature and urgency of customer inquiries, being responsive to their needs and concerns. Meet, greet, and assist customers in the self-service area and main reception, signposting them … to relevant services or self-service options. Establish robust working connections and collaborate with other teams to ensure a consistently high standard of customer experience. Complete digital and postal administration work, including tasks related to refunds, contracts, referrals, and permit processing. Adhere to all legislative or statutory provisions and the Council s key policies, processes, and procedures, explaining these More ❯

a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration … across front and back office systems. Key Responsibilities: Lead the design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator … across EMEA to ensure project success. Required Skills and Experience: Extensive experience as a senior technical leader and presales architect. Proven ability to design and implement complex CX & CRM solutions. Exceptional communication skills for effective stakeholder management and executive briefings. Expertise in multiple CX technologies and a strong network within SAP. Ability to manage and coordinate large-scale More ❯

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the world's top five media agency networks with 60,000+ … help drive credibility in the market What you'll bring: Anticipated the appropriate candidate will have 7+ years business development/consultative sales experience in the digital/CX agency, CRM and/or commerce technology or tech recruitment space. Sales experience in technology, professional services or digital agency (Experience of any of Salesforce, Microsoft, Oracle, Adobe … Sitecore, Braze, CRM, marketing automation, CDP's, AI, or CX desirable) Knowledge of the inner workings of software alliance partnerships a big plus Experience in end-to-end sales lead qualification - Lead gen to MQL to SQL, Inbound/Outbound, marketing campaigns & Events Proven ability to curate winning sales strategies, motions and GTM content. Creative mindset, thinking outside of More ❯

Software Development Engineer, Amazon Foundational Security Services Job ID: Amazon Development Centre Ireland Limited At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate … their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Our team is looking for a highly motivated Software Development Engineer in Amazon Security who will raise the security bar by delivering industry-best security services. You should be somebody who enjoys inventing and simplifying around … complex security challenges, obsesses over the customer experience, and feels strongly about delivering results. You should be passionate about solving security hurdles in innovative ways. We do not desire to simply produce good software here at Amazon Security we want to produce disruptive, industry-leading innovations. Key job responsibilities Each day, hundreds of thousands of developers and customers More ❯

About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner … in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors. RBS team is looking for a customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential … line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion More ❯

Senior Content Strategist to join our Content Strategy and Planning team within Global Marketing. In this strategic role, you'll shape and deliver content strategies that supports the full customer journey-from early awareness to post-purchase engagement-while driving measurable outcomes for our Integrated Marketing Programs and website. You'll collaborate across key functional teams including the Integrated … Marketing Programs, Digital Experiences, Core Content Production, Product Marketing, and Omnichannel Activation to craft compelling content strategies and plans that meet business goals, support customer needs, and enhance the customer experience across digital touchpoints. The Role Key responsibilities: Develop and execute a comprehensive content strategy for our end-to-end customer journeys and demand generation programs. … Translate customer journey insights into actionable content plans that guide customers through each stage of the lifecycle. Collaborate with cross-functional stakeholders to curate, source, and refine a variety of assets, including blogs, videos, case studies, white papers, eBooks, infographics, and more. Partner with channel leads to determine content placement and promotion strategies across digital ecosystems. Use data and More ❯

Director, Customer Success EMEA page is loaded Director, Customer Success EMEA Apply remote type Hybrid locations London time type Full time posted on Posted Yesterday time left to apply End Date: July 18, 2025 (7 days left to apply) job requisition id R-04921 It's fun to work in a company where people truly BELIEVE in what … they're doing! We're committed to bringing passion and customer focus to the business. About Us Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of … complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit . As the Director of Customer Success, you will oversee and mentor a team of Customer Success Managers (CSMs) accountable for Kyriba's most complex and high-value client relationships. You will be responsible More ❯

with our products. This role is focused on building AI-powered experiences for consumers - not internal tools or enterprise workflows. We're looking for someone with deep B2C product experience who has worked closely with user experience design teams to create intuitive, personalized interactions using conversational AI at scale, and who has successfully operated in a matrixed organization. … brands and platforms to ensure the Assistant becomes a consistent and trusted interface for users. You'll collaborate with cross-functional teams including engineering, AI/ML, design, and customer experience to bring this vision to life-ensuring the Assistant is intuitive, helpful, and aligned with user needs How We Work Our hybrid work model (3 days in … your best work. London office is near Waterloo. Objectives: Define and evolve the product vision and roadmap for the AI Assistant. Lead the development of intelligent and personalized user experience Drive cross-functional execution across multiple product lines and platforms. Partner with engineering and AI teams to define architecture, data access, and integration strategies. Champion user-centric design and More ❯

function. In this role, you will be at the forefront of developing solutions that directly impact Amazon's delivery promise capabilities. You will collaborate with Supply Chain and Delivery Experience teams to optimize network speed and enhance customer experience. The role involves data analysis, statistics, machine learning, and usage of AWS services. We are looking for someone who … your technical and engineering expertise to rapidly prototype and deliver solutions. This skill also requires you to work across a variety of teams, including transportation, operations, finance, category, delivery experience, and platform (software) teams. Successful candidates must thrive in fast-paced environments which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer … senior leadership on drafting proposals for new concepts, improvement plans, 3-year strategy and outlook. BASIC QUALIFICATIONS - 5+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with data modeling, warehousing and building ETL pipelines - Experience in Statistical Analysis packages such as More ❯

function. In this role, you will be at the forefront of developing solutions that directly impact Amazon's delivery promise capabilities. You will collaborate with Supply Chain and Delivery Experience teams to optimize network speed and enhance customer experience. The role involves data analysis, statistics, machine learning, and usage of AWS services. We are looking for someone who … your technical and engineering expertise to rapidly prototype and deliver solutions. This skill also requires you to work across a variety of teams, including transportation, operations, finance, category, delivery experience, and platform (software) teams. Successful candidates must thrive in fast-paced environments which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer … senior leadership on drafting proposals for new concepts, improvement plans, 3-year strategy and outlook. BASIC QUALIFICATIONS - 5+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience - Experience with data visualization using Tableau, Quicksight, or similar tools - Experience with data modeling, warehousing and building ETL pipelines - Experience in Statistical Analysis packages such as More ❯

JOB TITLE: Customer Journey Manager - MMP, Strategic Trade Flow, Markets Platform LOCATIONS: London HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About the Strategic Trade Flow (STF) Lab The STF Lab, part of the Markets Platform, was … testing) and engineering excellence to future-proof our technology landscape and ensure we're well-positioned to adapt to the evolving demands of the market. About This Opportunity The Customer Journey Manager plays a crucial role in product development; working with the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a … leading role in making sense of this insight and factoring it into prioritisation approaches and design choices. The CJM is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for leading the continuous improvement More ❯

within budget requirements. You will create a clear plan for short and long-term growth and profitability by increasing traffic, revenue, conversion rate, average order value and overall user experience, whilst optimising customer lifetime value and minimising customer returns. Responsible for the full paid digital marketing mix, you will manage a commercially minded expenditure budget, focused on … days a week from our office in W11 and Fridays from home. Key Responsibilities Responsible for on-going improvements in website performance to maximise its trading and user experience, optimising conversion rate and identifying new opportunities for growth. Continually analyse site performance to maximise trading and customer journey; focusing on UX design, loading times, optimising AOV and conversion … rate, and identifying new opportunities Full responsibility for setting net revenue and budget forecasts to meet business P&L objectives Ensure exceptional customer experience from landing on the site to the order being delivered Reporting on performance and commercial objectives, whilst ensuring all activities meet ROAS targets Create and manage the online content strategy and promotional plan Develop More ❯

and establishing scalable analytics processes. Create compelling narratives through clear and impactful presentations that drive alignment across teams and influence product strategy through data-backed storytelling. Your skills and experience 5+ years of proven experience in product analytics, with a strong track record of driving decisions in product-led growth environments. Bachelor's or Master's degree in … a quantitative field (Statistics, Economics, Computer Science, or similar) Experience working on a B2B product is a plus. Proven experience defining and implementing PLG metrics frameworks, from user acquisition through expansion. Excellent problem-solving skills, with the ability to analyze complex data and derive actionable insights in the ever-evolving AI landscape. Strong communication and collaboration skills, with … the ability to effectively communicate technical concepts to non-technical stakeholders and build strong relationships across teams. Advanced SQL skills and experience with statistical analysis, particularly in dynamic environments with limited data Experience integrating qualitative insights with quantitative data to drive product strategy Experience with generative AI technologies - A plus Stock Options. Private Medical Insurance (Optical & Dental More ❯

quality frameworks that will become the blueprint for our worldwide operations. Your charter includes building robust teams across multiple sites, developing leadership capability in the region, and creating a customer-obsessed culture that delivers exceptional support to Amazon's operations teams. You'll also play a crucial role in our global transformation initiatives, particularly in implementing automation and self … aligned processes and operational frameworks - Build, develop, and lead high-performing teams across multiple locations - Drive operational excellence through metrics, process improvements, and automation - Own the end-to-end customer experience strategy and execution for IT support in APAC - Develop and implement self-service solutions to enhance user experience - Partner with global leadership to ensure alignment with … simply have a question, our friendly and knowledgeable support staff is here to assist you. We understand that technology can sometimes be frustrating, but with our dedicated focus on customer satisfaction, we strive to make every interaction a positive one. By leveraging the latest tools and continuously honing our skills, we are committed to delivering efficient, effective solutions that More ❯

recognition for your individual contributions, and a variety of benefit options for you to choosefrom. Meet Your Team Join our dynamic SAP Enterprise Architects team within the new SAP Customer Services & Delivery board. We lead digital transformation using cutting-edge SAP technologies, advancing the RISE with SAP initiative, promoting Clean Core principles, and accelerating SAP Business Technology Platform (BTP … focus on adopt and derive), starting with Enterprise archetypes and scaling digitally. Provide enterprise architecture guidance using RISE with SAP methodology and Clean Core principles to ensure that every customer benefits from SAP's cloud qualities. Act as the Transformation Partner for the CIO or other CxO, driving architecture effectiveness. Support adoption, identifying and mitigating technical adoption risks. Align … customers and partners with SAP's Clean Core strategy, accelerate BTP adoption and promote SAP best practices. Provide customer context to all teams, enhancing customer proximity and experience. Articulate the value of the designed target architecture and possible intermediate/transition steps as well as provide guidance on the realization of the identified benefits Serve as a trusted More ❯

fast-growing scale-ups and global enterprises, such as Trainline, Depop, and TomTom, we're pushing the boundaries of how people learn. Hi, I'm Sam , the Head of CX at HowNow, and we're looking for an experienced Customer Success Manager to join our awesome team. There has never been a better time to join HowNow. From raising … as an L&D and/or Skills expert-acting as an extension to your customers' teams, not just a tool. You'll manage your customers' success through our customer success tools, including Success Plans, Account Maps, and Playbooks. The key things we look for in applicants: You have at least 2-3 years of experience as a … B2B Customer Success Manager within L&D Tech, with good knowledge of the L&D ecosystem. You've worked with and demonstrated value using complex SaaS platforms. You have excellent written, verbal communication, and presentation skills at all business levels. You're comfortable operating across multiple stakeholders with varying demands. You can prioritize effectively in a fast-paced environment. More ❯

delivers value for customers and accelerates our global revenue growth. This critical role will be responsible for architecting our revenue engine, and driving operational excellence across our Sales, Marketing, Customer Success, and Partnerships teams. You will own and optimize our GTM technology stack, leveraging automation, AI tools and data pipelines to build processes and workflows. You will integrate data … and insights across the customer lifecycle to enhance the customer experience and the effectiveness of the GTM organisation. You will be a trusted partner to the GTM leadership team, providing data-driven insights and recommendations to improve performance and drive revenue growth. What you'll be doing in the role Own and optimize the GTM technology stack … Evaluate and implement new technologies to improve GTM efficiency and effectiveness. Leverage automation, data pipelines, and AI tools to streamline processes and optimize GTM systems. Implement workflows to reduce customer friction, increase conversion rates and accelerate time-to-value for customers across the lifecycle. Manage existing vendor contracts and renewals and own the GTM tooling budget. Analyze data, identify More ❯

delivers value for customers and accelerates our global revenue growth. This critical role will be responsible for architecting our revenue engine, and driving operational excellence across our Sales, Marketing, Customer Success, and Partnerships teams. You will own and optimize our GTM technology stack, leveraging automation, AI tools and data pipelines to build processes and workflows. You will integrate data … and insights across the customer lifecycle to enhance the customer experience and the effectiveness of the GTM organisation. You will be a trusted partner to the GTM leadership team, providing data-driven insights and recommendations to improve performance and drive revenue growth. What you'll be doing in the role Own and optimize the GTM technology stack … Evaluate and implement new technologies to improve GTM efficiency and effectiveness. Leverage automation, data pipelines, and AI tools to streamline processes and optimize GTM systems. Implement workflows to reduce customer friction, increase conversion rates and accelerate time-to-value for customers across the lifecycle. Manage existing vendor contracts and renewals and own the GTM tooling budget. Analyze data, identify More ❯

a strategic partner to our largest and most promising multinational clients. Your mission is to expand Alida's footprint within global accounts in the EMEA region, ensuring a unified customer experience across regions while driving value and growth. Ensuring alignment between Alida NA sales teams and the client's global objectives. Key Responsibilities: Global Expansion & Growth: Collaborate closely … expand existing U.S.-based global accounts into EMEA and other regions. Identify and open net new global opportunities headquartered in EMEA that have significant operations in North America. Strategic Customer Partnership: Build and nurture strong executive-level relationships within key global accounts. Identify and build trusted advisor relationships with decision- makers. Understand the customer's global objectives and … well as external partners to support the best solution for customers. Serve as a cross-functional leader, working with sales, success, marketing, product, and executive teams to deliver against customer needs. Provide dotted-line leadership to internal teams on customer retention and NDR performance for assigned accounts. Help define product requirements by understanding and evangelizing the needs of More ❯

KPIs, resourcing, and compliance with Infosys quality and governance standards. 3. Transformation and Innovation Champion innovation and transformation within client delivery—leveraging Infosys’ digital frameworks (Insight, Innovate, Accelerate, Assure, Experience) to deliver measurable outcomes. Embed automation, AI/ML, and platform-based solutions to improve productivity and client value. Identify opportunities to deploy industry accelerators and reusable solutions to … management, and program assurance across delivery units. 5. Client Relationship Management Act as a strategic advisor to senior client stakeholders, building trusted partnerships and driving executive-level engagement. Lead customer success programs, regularly monitor CSAT/ESAT, and proactively manage delivery issues and escalations. Shape and guide client transformation agendas through insightful thought leadership and domain-led storytelling. 6. … industry panels, and working groups to enhance Infosys’ visibility and influence in the Energy & Utilities domain. Contribute to solution roadmaps, domain IP development, and sector-specific value propositions. Qualifications & Experience 15+ years of experience in IT/consulting with at least 5+ years of leadership experience managing delivery in the Energy & Utilities sector. Demonstrated experience in More ❯

KPIs, resourcing, and compliance with Infosys quality and governance standards. 3. Transformation and Innovation Champion innovation and transformation within client delivery—leveraging Infosys’ digital frameworks (Insight, Innovate, Accelerate, Assure, Experience) to deliver measurable outcomes. Embed automation, AI/ML, and platform-based solutions to improve productivity and client value. Identify opportunities to deploy industry accelerators and reusable solutions to … management, and program assurance across delivery units. 5. Client Relationship Management Act as a strategic advisor to senior client stakeholders, building trusted partnerships and driving executive-level engagement. Lead customer success programs, regularly monitor CSAT/ESAT, and proactively manage delivery issues and escalations. Shape and guide client transformation agendas through insightful thought leadership and domain-led storytelling. 6. … industry panels, and working groups to enhance Infosys’ visibility and influence in the Energy & Utilities domain. Contribute to solution roadmaps, domain IP development, and sector-specific value propositions. Qualifications & Experience 15+ years of experience in IT/consulting with at least 5+ years of leadership experience managing delivery in the Energy & Utilities sector. Demonstrated experience in More ❯

your role will include: Architect, build, test and deliver new features across the full stack Work with the Product team to identify the most suitable solution for the best customer experience Always be on hand to help other team members when they need help on technical matters Help us operate more efficiently, by building and maintaining our developer … CD pipeline We rotate the responsibility of releases across each team member, so you will get the opportunity to lead the process and deploy changes to production Requirements What experience we're looking for If you don't quite meet all of the below skills, we'd still love to hear from you as we might be able to … can apply directly below or contact us if you're still unsure. Able to work in a highly skilled engineering team in a fast-paced, iterative environment 4+ years experience in your main expertise area (Frontend, Backend etc) Comfortable picking up new things and working on technologies outside your comfort zone Are skilled in delivering features end-to-end More ❯

business, to lead the Commercial development and execution of the DTC strategy for GPN. The successful candidate will have responsibility for building the Commercial Strategy to drive sales and customer engagement across our DTC platforms, namely Optimum Nutrition - the world's No.1 bestselling Whey Protein Powder. They will work closely with the broader DTC team, and partner closely with … Opportunity A vacancy has arisen for a Senior Trade Manager in London or Amsterdam, on a permanent basis. Key Accountabilities: Develop and implement strategies to drive online sales and customer engagement. Monitor performance, track KPIs, and optimise the online shopping experience to maximise revenue growth. Drive the expansion of new DTC sites across Europe. Drive the Centre of … best practices to optimise market impact and improve efficiency across regions. Inventory & Stock Management Collaborate with In Market teams, Supply & Merchandisers to ensure product availability and best in class customer service Team and Stakeholder Collaboration & Alignment Coach, develop and manage 1 direct report Align with key stakeholders on goals, strategies, and timelines, ensuring successful execution of trade initiatives and More ❯