376 to 400 of 553 Customer Experience Jobs in London

owners to understand their operations and strategically position OpenTech’s innovative solutions. The ideal candidate will possess a strong blend of Sales and Operational acumen, with a preference for experience in real estate/construction, property technology, access control, and/or SaaS. The Director of Business Development will align OpenTech’s offerings with client needs, helping customers exceed … term success. This role also entails leadership in sales strategy, team management, and operational oversight to ensure alignment with the company’s corporate objectives and the delivery of exceptional customer experiences. Essential Job Functions Sales Leadership & Business Development Lead Sales Strategy : Develop and implement region-wide sales strategies to achieve revenue targets and quotas. Account Management : Collaborate with Operational … managers, and operational leadership to understand client operations and tailor solutions to their needs. Sales Process Management : Maintain a structured sales approach, from prospecting to closing, ensuring a seamless customer journey. Provide accurate, timely pipeline reports and sales forecasts to senior leadership. Use OpenTech’s CRM system to document all customer interactions and track opportunities. Relationship Building: Maintain More ❯

owners to understand their operations and strategically position OpenTech’s innovative solutions. The ideal candidate will possess a strong blend of Sales and Operational acumen, with a preference for experience in real estate/construction, property technology, access control, and/or SaaS. The Director of Business Development will align OpenTech’s offerings with client needs, helping customers exceed … term success. This role also entails leadership in sales strategy, team management, and operational oversight to ensure alignment with the company’s corporate objectives and the delivery of exceptional customer experiences. Essential Job Functions Sales Leadership & Business Development Lead Sales Strategy : Develop and implement region-wide sales strategies to achieve revenue targets and quotas. Account Management : Collaborate with Operational … managers, and operational leadership to understand client operations and tailor solutions to their needs. Sales Process Management : Maintain a structured sales approach, from prospecting to closing, ensuring a seamless customer journey. Provide accurate, timely pipeline reports and sales forecasts to senior leadership. Use OpenTech’s CRM system to document all customer interactions and track opportunities. Relationship Building: Maintain More ❯

owners to understand their operations and strategically position OpenTech’s innovative solutions. The ideal candidate will possess a strong blend of Sales and Operational acumen, with a preference for experience in real estate/construction, property technology, access control, and/or SaaS. The Director of Business Development will align OpenTech’s offerings with client needs, helping customers exceed … term success. This role also entails leadership in sales strategy, team management, and operational oversight to ensure alignment with the company’s corporate objectives and the delivery of exceptional customer experiences. Essential Job Functions Sales Leadership & Business Development Lead Sales Strategy : Develop and implement region-wide sales strategies to achieve revenue targets and quotas. Account Management : Collaborate with Operational … managers, and operational leadership to understand client operations and tailor solutions to their needs. Sales Process Management : Maintain a structured sales approach, from prospecting to closing, ensuring a seamless customer journey. Provide accurate, timely pipeline reports and sales forecasts to senior leadership. Use OpenTech’s CRM system to document all customer interactions and track opportunities. Relationship Building: Maintain More ❯

owners to understand their operations and strategically position OpenTech’s innovative solutions. The ideal candidate will possess a strong blend of Sales and Operational acumen, with a preference for experience in real estate/construction, property technology, access control, and/or SaaS. The Director of Business Development will align OpenTech’s offerings with client needs, helping customers exceed … term success. This role also entails leadership in sales strategy, team management, and operational oversight to ensure alignment with the company’s corporate objectives and the delivery of exceptional customer experiences. Essential Job Functions Sales Leadership & Business Development Lead Sales Strategy : Develop and implement region-wide sales strategies to achieve revenue targets and quotas. Account Management : Collaborate with Operational … managers, and operational leadership to understand client operations and tailor solutions to their needs. Sales Process Management : Maintain a structured sales approach, from prospecting to closing, ensuring a seamless customer journey. Provide accurate, timely pipeline reports and sales forecasts to senior leadership. Use OpenTech’s CRM system to document all customer interactions and track opportunities. Relationship Building: Maintain More ❯

the global Azure cloud strategy, ensuring alignment with digital transformation and business goals. Drive the adoption of AI and machine learning capabilities within Azure to improve efficiency and enhance customer experience. Continuously assess emerging technologies and trends to evolve the cloud roadmap. Architecture & Design Partner with Microsoft and internal SMEs to design enterprise-grade Azure solutions across IaaS, PaaS … accountability for the financial performance of the cloud service portfolio. Work closely with business units, technology leadership, and external partners to deliver strategic cloud initiatives. About You 10+ years experience in IT leadership, with at least 5 years focused on Azure cloud strategy and operations. Proven track record managing large-scale, global cloud environments and distributed teams. Deep expertise … in Azure services, cloud architecture, AI/ML integration, and managed service delivery. Excellent leadership, communication, and stakeholder management skills. Strong financial acumen, with experience in cloud cost optimisation and budgeting. Demonstrated ability to build and evolve modern cloud services in close partnership with cloud providers, ensuring agility and continuous improvement. Experience with hybrid and multi-cloud environments More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

from technology Refractis is a boutique consultancy that helps organisations realise tangible, lasting value from their technology investments. We understand that technology strategy, transformation and delivery are challenging. Our experience has shown that when intelligent, driven and pragmatic people work together, extraordinary results follow. Our consultants bring expertise across every aspect of IT, from strategy and architecture through design … We believe that technology done well can transform an organisation. Whether through digital transformation, data exploitation, artificial intelligence or collaboration and mobility tools, technology has the power to enhance customer experiences, generate insights and improve how organisations work. Working in partnership with business leaders, Refractis helps clients understand technology options, develop robust business cases and mobilise delivery programmes. Delivering … Intelligent, analytical and curious about technology Organised, delivery-focused and commercially aware Collaborative, with a sense of fun and adventure Willing to develop business development and client relationship skills Experience and Requirements 8+ years’ experience within a management or IT consulting environment Degree educated (STEM discipline preferred) Broad knowledge of corporate IT infrastructure , ideally across: International corporate networks More ❯

its commitment to multi-category, multi-channel retailing. From its beginnings as a brochure business to its early foray into e-commerce, the brand has embraced a seamless shopping experience that is now a vital part of its DNA. Today, online sales account for more than half of the groups total sales, underscoring the importance of digital innovation in … phase of evolution. With a focus on becoming even more present, modern, and beloved by customers, the brand is ready to continue its journey of thoughtful expansion and refreshed customer engagement. A highly effective digital trading function will be integral to this next phase, and we are looking to hire a Head of Digital Trading who will define and … analytical and results-oriented digital leader. The Head of Digital Trading will be responsible for maximising the performance of our digital channels [website and app], ensuring we deliver exceptional customer experiences while driving sustainable sales and profit growth. Define and deliver the overall digital trading strategy, aligned with business objectives. Own digital sales, margin, conversion and customer journey More ❯

your product area, ensuring alignment with company goals. Lead the end-to-end product lifecycle: discovery, prioritisation, delivery, launch, iteration, and scaling. Own key metrics such as adoption, engagement, customer satisfaction, and ROI. Partner with Design to deliver seamless customer experiences and high-quality user journeys. Collaborate closely with Engineering to prioritise effectively and deliver at pace. Drive … alignment across Marketing, Legal, Compliance, Customer Support, and other teams. Use data, insights, and market feedback to guide decisions and trade-offs. Ensure your product area integrates effectively within the broader ecosystem. How You’ll Lead Act as a “player-coach,” balancing direct product ownership with leadership of other Product Managers. Mentor and develop PMs, helping them grow and … outcomes. Champion best practices in product culture, communication, and stakeholder management. Foster an environment of continuous improvement, collaboration, and clarity. What You’ll Bring 6+ years of product management experience, including ownership of significant digital products or portfolios. At least 3 years’ experience within a regulated environment (e.g. fintech, financial services). Proven track record of launching and More ❯

your product area, ensuring alignment with company goals. Lead the end-to-end product lifecycle: discovery, prioritisation, delivery, launch, iteration, and scaling. Own key metrics such as adoption, engagement, customer satisfaction, and ROI. Partner with Design to deliver seamless customer experiences and high-quality user journeys. Collaborate closely with Engineering to prioritise effectively and deliver at pace. Drive … alignment across Marketing, Legal, Compliance, Customer Support, and other teams. Use data, insights, and market feedback to guide decisions and trade-offs. Ensure your product area integrates effectively within the broader ecosystem. How You’ll Lead Act as a “player-coach,” balancing direct product ownership with leadership of other Product Managers. Mentor and develop PMs, helping them grow and … outcomes. Champion best practices in product culture, communication, and stakeholder management. Foster an environment of continuous improvement, collaboration, and clarity. What You’ll Bring 6+ years of product management experience, including ownership of significant digital products or portfolios. At least 3 years’ experience within a regulated environment (e.g. fintech, financial services). Proven track record of launching and More ❯

helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a … creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which … data, and technology? If so, we want to meet you. At Collinson, we're on a mission to harness the power of data to deliver smarter, faster, and more customer-focused solutions across our diverse portfolio — from loyalty and customer engagement to travel experiences and financial services. We're growing our Data Science team and are looking for More ❯

marketplace that connects the candidates, clients and recruiters. Myn collaborates with leading employers to offer exclusive, carefully matched contract and permanent positions. Our Recruitment Partners all have extensive industry experience, and work with a select group of niche clients, to deliver the best possible experience to the candidate. The Role: We are looking for a strategic and hands … leadership for our automation capabilities. You will collaborate with Enterprise Architects, Automation Architects, and subject matter experts to design and deliver best-in-class automation solutions focused on enhancing customer experience. Key Responsibilities: Lead the engineering and development of automation features that deliver real customer value, guiding your team toward engineering excellence. Set, define, and communicate standards and … skills in written and verbal English, with the ability to articulate complex decisions clearly and concisely. High initiative, motivation, and a strong commitment to quality, accuracy, and efficiency. Proven experience managing multiple priorities in parallel while maintaining focus on what matters most. A passion for leading, mentoring, and fostering a collaborative, multicultural engineering environment. Extensive experience (15+ years More ❯

an office based role where you will be responsible for ensuring the smooth delivery of Civil Engineering activities in a timely and costs effective manner to deliver an excellent customer experience. Having the customer at the heart of what you do, you will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to … are currently awaiting civils• Manage Network extensions which require Civils/PIA amendments • Manage the contractor to ensure process is followed and PIA compliant including chasing SPO evidence• Drive customer connections whilst awaiting civils and contractor to find work arounds i.e., civils avoidance or re routes• Manage costs• Data tracking • Updating the customer and partners with progress• Proactive … Manager• Identify and manage risks & issues to minimise the impact to customers • Work as part of a team to maintain a positive environment, building strong relationships across the business Experience 2+ years experience in a Civils Coordinator/Administrator role Analysis, organisation, and planning skills Excellent communication skills (written and verbal) Self-motivated and driven to meet service More ❯

automates the entire contract process from start to finish—all in one place. We transform clunky and static contracts into helpful, fully digital contracts that feel almost magical. Our Customer Success Team is now looking for a new Customer Success Manager to ensure our customers continue receiving the love they deserve The Customer Success Manager for the … believe that teamwork, trust, and, of course, having fun along the way are the key ingredients for our customers' success We get energized by the idea of providing an experience that far exceeds our customers' expectations. You'll work closely with fellow Customer Success Managers and Marketing within Oneflow, as well as the Sales team in the UK. … Who you are You are a good listener and problem solver who always goes the extra mile to ensure an outstanding customer experience. You have a passion for finding the right solutions, providing valuable recommendations, and maintaining high standards in everything you deliver. Having an affinity with project management is crucial for success in this role. You thrive in More ❯

to liberate the world from digital fraud. Our market-leading enterprise fraud and authentication platform is used by thousands of financial institutions around the world to protect millions of customer accounts and billions of transactions annually. Leveraging proven data science, including our proprietary consortium data, our customers use our risk-based, machine learning platform to deliver the highest fraud … detection rates, lowest false positive rates, and lowest customer intervention in the industry. We stop fraud, not customers. See what others can't at What you'll achieve As a Senior Data Scientist you will develop and implement machine learning models, perform advanced data analysis, and identify patterns and trends to improve the efficiency and usability of our products … and deployment. Perform data mining, exploration, and statistical analysis to uncover trends and actionable insights. Create data visualizations, reports, dashboards, and perform data audits. Leverage predictive models to optimize customer experiences and drive business outcomes. Create automated anomaly detection systems to monitor and ensure data quality and operational performance. Qualifications Bachelor's degree in Data Science, Computer Science, or More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight drive … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback, and More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight drive … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback, and More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight drive … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback, and More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight drive … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback, and More ❯

operational excellence in every aspect of product design and development, and define metrics to measure the success of productsMaintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactionsWhat you’ll bringProven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery … across complex products or platform capabilitiesAbility to influence and inspire senior stakeholders through strong commercial thinking & engaging communicationProven ability to leverage data and insight to define product strategy and customer experienceAbility to appreciate the detail, get under the hood and make decisions that unleash product engineeringExcellent communication skills, able to engage, influence and inspire Passionate about achieving the right More ❯

efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost-effective customer experiences across the region. You'll play a pivotal role in building a best-in-class remittance payments platform, helping us better serve customers around the world and solidify … directs the team's efforts around run, grow, and transform-type programs and initiatives. Drive the regional payments funds-in roadmap, making strategic priority decisions informed by market research, customer insights, and business goals. Shapes and evolves the way of working for the product team by establishing high-performing stakeholder relationships with adjacent functions, and by refining agile and … strategy. Ideates and pilots innovative ways of fulfilling our product mission. Owns the product/platform roadmap and continuously makes priority decisions based on business cases, market, user, and customer impacts. Acts as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability. Establishes market positioning More ❯

a significant data or analytics component, presenting the results to relevant stakeholders. Understand and support different stakeholder data requirements. Triage and fulfil operational reporting requests from different stakeholders. Skills, Experience and Qualifications Essentials: Experience in analysing problems to identify root causes, assess associated impacts and driving effective solutions Exposure & understanding of SQL/other programming languages and familiarity … with Excel/GSheets Communication/storytelling skills - ability to translate your analysis to all levels of stakeholders Nice to have: Experience as an analyst; handling large datasets and conducting technical analysis. Experience using and building data visualisation tools. Experience in a logistics environment. About You We're looking for someone of graduate caliber, either through formal … education or demonstrable experience, to join our team. You'll have A can-do attitude and a genuine desire to learn and grow. High levels of enthusiasm and self-drive are essential, An ability to self-manage effectively. Strong time management skills Good interpersonal skills, and the ability to communicate clearly with colleagues at all levels within the organization More ❯

a significant data or analytics component, presenting the results to relevant stakeholders. Understand and support different stakeholder data requirements. Triage and fulfil operational reporting requests from different stakeholders. Skills, Experience and Qualifications Essentials: Experience in analysing problems to identify root causes, assess associated impacts and driving effective solutions Exposure & understanding of SQL/other programming languages and familiarity … with Excel/GSheets Communication/storytelling skills - ability to translate your analysis to all levels of stakeholders Nice to have: Experience as an analyst; handling large datasets and conducting technical analysis. Experience using and building data visualisation tools. Experience in a logistics environment. About You We're looking for someone of graduate caliber, either through formal … education or demonstrable experience, to join our team. You'll have A can-do attitude and a genuine desire to learn and grow. High levels of enthusiasm and self-drive are essential, An ability to self-manage effectively. Strong time management skills Good interpersonal skills, and the ability to communicate clearly with colleagues at all levels within the organization More ❯